# BugHerd Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about BugHerd Software - reviews, pricing plans, popular comparisons to other Task Management products and more. Source: https://www.capterra.com/p/224784/BugHerd --- # BugHerd Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BugHerd ## What is BugHerd? BugHerd makes it easy for clients to leave website feedback and for your team to manage and resolve tasks. Clients simply point, click and comment - BugHerd grabs a screenshot, saves technical details and creates a task for your team to track. BugHerd’s Kanban task board provides you and your team with an overview of your current website’s work-in-progress, how much work remains, and the status of the work. Invite team members to view and resolve feedback. Remove duplicate tasks, assign them to your team for completion, and set severities. Clients can see feedback they've left in the feedback tab, or the column of the task board their feedback is currently sitting in. No need for client emails or phone calls regarding the status of tasks. You control who can see your task board. BugHerd’s Kanban task board makes it easy to triage the feedback from your team, clients and stakeholders. Get started in minutes with a free 7-day trial. ## What is BugHerd used for? [Bug Tracking](https://www.capterra.com/bug-tracking-software/)[Online Proofing](https://www.capterra.com/online-proofing-software/)[Task Management](https://www.capterra.com/task-management-software/) Overall rating Based on 65 user reviews Reviews sentiment Positive 98% Neutral 0% Negative 2% Starting price $50 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## BugHerd alternatives Highest Rated [4.5 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (15,334)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (859)](https://www.capterra.com/p/169455/Zoho-Projects/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (2,932)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/224784/BugHerd/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Task Management 4.9 (18) 66.67% of 18 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Collaboration Tools 4.8 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together Reporting/Project Tracking 4.8 (12) 41.67% of 12 reviewers that rated this feature as important or highly important Track task progress, milestones, delays, or other key information and generate reports on them for evaluation Issue Management 4.9 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Identify and respond to unexpected problems or failures (ie. "negative events") Prioritization 4.7 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Arrange tasks based on the level of priority or urgency Kanban Board 5.0 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Visualization tool to organize and optimize tasks and track their status at every stage of workflow BugHerd 42 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Highlight content and/or make notations about parts of content Application programming interface that allows for integration with other systems/databases Assign issues and tasks based on availability or required skills A record of all activities within the system, including user access, changes made, etc. The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. Monitor and track bugs and issues in the system. The creation of a bug/issue ticket, submitted by a team member, customer or end user Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Configure existing workflows to meet your organization's needs Specify or track the date/time a project, task, etc., is due for completion Assemble applications and processes by dragging over and arranging pre-built components Convert emails into tasks Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Designed for small businesses Identify and respond to unexpected problems or failures (ie. "negative events") Record and follow the progress of every issue Visualization tool to organize and optimize tasks and track their status at every stage of workflow Ability to handle several projects simultaneously Arrange tasks based on the level of priority or urgency Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Monitor the progress of projects from start to finish Track task progress, milestones, delays, or other key information and generate reports on them for evaluation Track the status over time for a request, process, asset, or transaction Attach digital tags to documents and assets for identification, search, or monitoring purposes UI looks like task board Edit task information and all related elements Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Add labels or tags to tasks Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues A digital list of items that need to be completed SaaS, web-based, online deployment Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (65) 4.4 Based on 65 reviews ## Pricing Value for money 4.6 (46) Free Trial [View pricing plan details](https://www.capterra.com/p/224784/BugHerd/pricing/) Standard $50.00 Flat Rate,Per Month It includes: - 10 GB Storage - Annotating Screenshots - Github - Public Feedback Widget - Screenshots - Slack - Unlimited Guests - Unlimited Projects - Zapier - Integrations Studio $80.00 Flat Rate,Per Month It includes: - Annotating Screenshots - Custom Branding/Logo - Github - Guests See Other Guest Feedback - Member Only Commenting - Public Feedback Widget - Screenshots - Screenshots (Requiring Browser Extension) - Slack - Unlimited Guests - Unlimited Projects - Zapier Premium $150.00 Flat Rate,Per Month It includes: - 50 GB Storage - Unlimited Projects - Unlimited Guests - Unlimited integrations - Pin drop annotations - Screenshots - Video feedback capture - Automatic capture of user tech info - In-built Kanban task board - Custom Branding/Logo - Guests See Other Guest Feedback - Member Only Commenting - Public Feedback Widget Value for money 4.6 (46) 4.6 Based on 46 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (36) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (36) 4.7 Based on 36 reviews ## User reviews Overall rating 4.7 Based on 65 reviews Filter by rating 5(46) 4(18) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent AS Axel S. Creative director Design ### "Good tool for web agency" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2025 Very good experience, the team is nice, the support efficient Pros Very good tools ! Very usefull for my web agency Cons in mobile IOS, the user has to make some modification which is not simple every time Switched from [Markup Hero](https://www.capterra.com/p/205064/Markup-Hero/) Markup was a good tool but too expensive Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 10, 2025 Thanks Axel for leaving us such a great review. Glad to hear BugHerd is so useful for your web agency. Cheers, Merrin Iole T. pm director Marketing and Advertising ### "Professional powerhouse" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 31, 2024 I recommend this software to anyone who'll listen. I typically have a love/hate relationship with productivity software, but this is a love/love relationship. I'm confident of its capabilities and acts as an extension of superior client service. Hats off to the BugHerd team!! Pros I've never worked with more convenient software....it actually saves time, which is often-promised and never a reality. While it's convenient for production, the key feature that is most beneficial is allowing non-technical users (think account leaders, PMs, but particularly clients) to simply point and click to identify an issue. It takes a screenshot of where the issue was identified, so even if detail is missing from the logged issue, the software provides the solution. Cons I love it too much to have a least-liked feature, but if I had to point to something, I'd like the ability to have an 'explainer' within the projects, so if someone goes to a project, they know which URLs to review, expectations, timelines, etc., versus having to capture that information separately. At times it's been buggy, but nothing that was a deal-breaker; for example, it'll move tasks back to their original status, even if marked completed. I only experienced this 2x in 2 years. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KG Kimberly G. Instructional Designer E-Learning ### "This tool pays for inself very quickly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 2, 2023 Over the 30+ years that I have been working in the education industry, I have never encountered a more effective or efficient tool. Bugherd does exactly what it was designed to do, and it does so very well for a reasonable price. I cannot say enough good about this product and the support provided by this company. Pros Clear user interface that anyone can quickly learn to use. Flexibility so that it can be adapted to the needs of each project. Cons There isn't anything that I dislike about it. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) The previous process was extremely time-consuming and clunky. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 14, 2023 Hi Kimberly, Thank you so much for the glowing review of BugHerd. We're delighted it's saving you so much time and streamlining your project. Really appreciate you taking the time to share your love. Cheers, Merrin BM Bill M. Digital Director Marketing and Advertising ### "Great bug tracker and online collaborative tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 2, 2023 Pros The features I need and not bloated with ones I don't need. Cons I really do not have any cons to list other than the limitations to number of users for a given price. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 14, 2023 Hi Bill, Thanks so much for your review of BugHerd. Really appreciate hearing that you find it a great collaboration tool for tracking bugs. Cheers, Merrin BV Bertus V. Senior Software Engineer Information Technology and Services ### "Bug Tracking at its best form, simple and fast" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 November 2, 2023 Pros It is very simple to load, track, and update bugs. Cons Unable to view the captured and uploaded screenshots without opening a new window. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 14, 2023 Hi Bertus, Thank you for taking the time to review BugHerd. Love hearing that for you it's Bug Tracking at its best. Cheers, Merrin DB Dana B. Senior Web Marketing Specialist Computer Software ### "BugHerd has helped managing multiple website issues in one place." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 19, 2023 Pros The UX is easy to navigate. Our team members find it very easy to use in diagnosing issues on our websites. Cons Updates to the software that impacted our deployment but the team at BugHerd fixed the issue quickly so we were able to continue using it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 23, 2023 Thanks Dana for the fabulous review, glad to hear you and the team find it so easy. Urgh to the update affecting your use of BugHerd, but pleased to hear the team were able to fix it quickly. Cheers, Merrin Ivan H. Senior Software Engineer Information Technology and Services ### "Feedback sammeln mit Hindernissen" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 1/10 April 16, 2022 Pros BugHerd bietet eine vielzahl an Features wie z.B. das Annotieren von Screenshots. Cons Langsame UI, optisch nicht sehr gelungen, manchmal Fehlerhaft. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 18, 2022 Hi Ivan, Thanks for taking the time to write a review of BugHerd. Am very sorry that you seem to be having issues with the software being slow and buggy. We'd really like to look into that for you. Please send through an email with the issues you're having to support@bugherd.com and we'll take a look. AA Ashley A. Associate Creative Director Design ### "Can't live without Bugherd" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 11, 2021 Pros Bugherd is a wonderful tool that has made bug tracking on web jobs in our company so much smoother. I love that if you install the browser extension, certain pieces of information - including browser info and screen grab - are automatically logged. I can very easily assign teammates, tags, priorities and more. I can comment directly at people. There is so much to love about this platform. Cons The only thing I can think of is that you can't set project specific notification settings - I can't set just one or a few projects to notify me every time a bug is added... it is the whole company's account. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 21, 2022 Thanks for taking the time to write such a lovely review of BugHerd, Ashley. Really appreciate it. Will pass on the suggestion for project specific notifications to help make BugHerd an ever smoother experience for you. WE Wes E. new business development Information Technology and Services ### "website deployment" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 1, 2021 It was easy to use, simply hovering over subject matter allowed me to drill in exactly where I wanted to address issues for my developer located on the other side of the world. Pros Targeted communication of website changes needed to be made, allowed for screen shots to provide more clarity. Cons I have no negative feedback on the BugHerd product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 21, 2022 Hey Wes, Thanks for taking the time to leave us a stellar review. Love hearing that it helps with worldwide issue tracking and solving! CB Chelsea B. Salesforce Consultant Information Services ### "Thank you BugHerd for an easy to use, helpful product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 15, 2021 Pros BudHerd is a wonderful product that eliminates so many coordination challenges instantly! Cons It would be great to have a better import or mass edit feature. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 19, 2021 Hi Chelsea, Thanks for sharing how BugHerd helped eliminate coordination challenges for you. I've taken note of the bulk edit and import feature suggestion and will pass that on to the team. [View all Reviews](https://www.capterra.com/p/224784/BugHerd/reviews/) Popular comparisons [Jira vs BugHerd](https://www.capterra.com/compare/19319-224784/JIRA-vs-BugHerd)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)