--- title: "BugHerd Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about BugHerd Software - reviews, pricing plans, popular comparisons to other Bug Tracking products and more." source_url: "https://www.capterra.com/p/224784/BugHerd/" page_type: "product" language: "en" publication_date: "2026-10-15" --- # BugHerd Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BugHerd ## What is BugHerd? BugHerd makes it easy for clients to leave website feedback and report bugs. They simply point, click and comment - BugHerd grabs a screenshot, saves technical details and creates a task for your team to track. Clients drop a pin to show feedback in context - no need for accounts or logins. Just send them a link and let them comment away. Feedback stays pinned to the exact page element, so your team always knows exactly what to change. You automatically get a screenshot and all the technical details (URL, browser, OS, etc). Every bug reported becomes a trackable task on a Kanban board, so your team can prioritize and resolve feedback easier than ever. Already using a project management tool? Send tasks there with one click. BugHerd integrates with Jira, ClickUp, monday.com, Asana, MS Teams, and many more. With BugHerd website feedback is effortless, clients are happier and you’ll build better websites. Get started in minutes, with a free 7-day trial. ## What is BugHerd used for? [Bug Tracking](https://www.capterra.com/bug-tracking-software/)[Online Proofing](https://www.capterra.com/online-proofing-software/)[Issue Tracking](https://www.capterra.com/issue-tracking-software/) Overall rating Based on 65 user reviews Reviews sentiment Positive 98% Neutral 0% Negative 2% Starting price $42 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## BugHerd alternatives Highest Rated [4.6 (6,123)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (3,044)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (2,246)](https://www.capterra.com/p/146652/Airtable/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (3,565)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/224784/BugHerd/alternatives/) ## FAQs about BugHerd Overview ### What problems does BugHerd solve? BugHerd solves scattered website feedback, vague bug reports, and slow QA handoffs by letting users pin comments directly on pages, capture screenshots and technical details automatically, and manage fixes in a Kanban board. Web developers, designers, QA testers, project managers, account teams, and clients benefit most from faster reviews and clearer ownership. Answer based on 52 reviews Overview ### Which roles and teams benefit most from BugHerd? BugHerd is most used by project managers, web developers, designers, and digital agency leaders who need fast website feedback and clearer issue tracking. Creative and marketing teams use it to collect visual comments and approvals, while executives and directors rely on it to streamline client collaboration and keep projects moving. Answer based on 63 reviews Overview ### What company size and specific industries is BugHerd built for? BugHerd is designed for teams that build websites, especially agencies and organizations with web developers, web designers, project managers, QA and UA testers, marketing professionals, and content creators. It fits businesses of many sizes that handle website design, testing, and content work. Features and Usability ### What are the key features of BugHerd? BugHerd includes annotation-based bug tracking for websites, with point-and-click feedback, screenshots, and automatic capture of browser, OS, URL, and screen size details. Core features center on issue tracking and task management, while differentiators include a Kanban board, comments with @mentions, client collaboration, and email notifications for QA workflows. Answer based on 36 reviews Pricing ### How much does it cost and what fees or limitations are included? BugHerd starts at $50/month for the Standard plan for up to 5 users, or $42/month billed annually. Studio costs $80/month for up to 10 users, and Premium is $150/month for up to 25 users. A free trial is available, and extra users cost $10/month each. Answer based on 6 reviews Integrations ### Which third-party tools and platforms does BugHerd integrate with? BugHerd integrates with over 80 third-party tools and platforms, including Asana, Airtable, ClickUp, Dropbox, Bitbucket, ActiveCampaign, Adobe Commerce, and Aha!. Its catalog also includes Accelo, Agile CRM, Airbrake, Avaza, Axosoft, Beanstalk, BombBomb, Breeze, Checkvist, Close, Dasheroo, and ClickUp Power BI Connector. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does BugHerd offer? BugHerd provides documentation to help teams get started. This format supports self-paced reference for setup steps, feature guidance, and ongoing use of the product. Getting Started and Support ### What customer support options does BugHerd offer, and how do users rate the experience? BugHerd offers email/help desk, chat, a knowledge base, and FAQ/forum support. Users generally describe the experience as easy to navigate and effective for resolving workflow questions, especially for non-technical clients. Some friction appears around browser plug-in setup, notification volume, and a few feature limitations that can require extra clarification. Answer based on 30 reviews Project management ### How well does BugHerd work for website project management? BugHerd works well for website project management by turning on-page feedback into trackable tasks for teams and clients. Web agencies, designers, and developers value the clear workflow, task assignment, and QA visibility, though some teams want better bulk actions, broader project views, user permissions, and stronger integrations. Answer based on 24 reviews ## Features AI summary Based on 23,605 Bug Tracking reviews Capterra data shows that buyers of Task Management software rank the following features as their top priorities: - **Task Scheduling** (**46%** of reviewers rated this feature as critical) - **Task Editing** (**44%**) - **Workflow Management** (**49%**) BugHerd supports all three of the features reviewers rate most important: **Task Scheduling**, **Task Editing**, and **Workflow Management**. Together, these capabilities help teams plan timelines, update work as priorities change, and manage processes more effectively, allowing teams to keep tasks moving and maintain better visibility across projects. Task Scheduling 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and manage the scheduling of tasks Workflow Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Collaboration Tools 4.8 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Task Progress Tracking 5.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Track the status and progress of tasks Task Management 4.9 (18) 66.67% of 18 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Reporting/Project Tracking 4.8 (12) 41.67% of 12 reviewers that rated this feature as important or highly important Track task progress, milestones, delays, or other key information and generate reports on them for evaluation BugHerd 59 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Backlog Management: The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. - Brand Compliance: Ensures that creative content complies with brand guidelines and standards. - Bug Tracking: Monitor and track bugs and issues in the system. - Bug/Issue Capture: The creation of a bug/issue ticket, submitted by a team member, customer or end user - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Configurable Workflow: Configure existing workflows to meet your organization's needs - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Data Import/Export: Import and export data to and from software applications - Deadline Management: Specify or track the date/time a project, task, etc., is due for completion - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Due Date Tracking: Ability to identify, sort on and alert participating parties about the approaching date by which action has to be taken - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For Creative Agencies: For creative teams and agencies - For Small Businesses: Designed for small businesses - Image Recognition and Tagging: Automatically recognizes and tags elements like objects, people, text, and colors. - Integrations with Creative Tools: Connects with creative tools such as content creation and graphic design software. - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Tracking: Record and follow the progress of every issue - Kanban Board: Visualization tool to organize and optimize tasks and track their status at every stage of workflow - Multiple Projects: Ability to handle several projects simultaneously - Prioritization: Arrange tasks based on the level of priority or urgency - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Tracking: Monitor the progress of projects from start to finish - Project Workflow: Create, manage, or update project workflows. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - Status Tracking: Track the status over time for a request, process, asset, or transaction - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - To-Do List: A digital list of items that need to be completed - Version Management: Tracks and organizes multiple versions of a design to help wtih easy comparison and retrieval of past versions. - Web-based Deployment: SaaS, web-based, online deployment - Workflow Management: Create, design and manage workflows for repetitive tasks --- Features 4.4 (65) 4.4 Based on 65 reviews ## Pricing Value for money 4.6 (46) Free Trial [View pricing plan details](https://www.capterra.com/p/224784/BugHerd/pricing/) Standard $42.00 Flat Rate,Per Month It includes: - 10 GB Storage - Annotating Screenshots - Github - Public Feedback Widget - Screenshots - Slack - Unlimited Guests - Unlimited Projects - Zapier - Integrations - Feedback on websites - Feedback on Figma designs - Feedback on PDFs - Feedback on images - Suggest text edits - Video feedback - Pausing new feedback immediately - MCP - Auto-title generation - MS Teams - Make - FullStory - LogRocket - Harvest - Time Doctor - Firmao - TestMu AI - Trello - Productive Studio $80.00 Flat Rate,Per Month It includes: - Annotating Screenshots - Github - Public Feedback Widget - Screenshots - Slack - Unlimited Guests - Unlimited Projects - Zapier - 25GB storage - Pausing new feedback immediately - MCP - Auto-title generation - MS Teams - Make - FullStory - LogRocket - Harvest - Time Doctor - TestMu AI - Trello - Productive Premium $150.00 Flat Rate,Per Month It includes: - 50 GB Storage - Unlimited Projects - Unlimited Guests - Unlimited integrations - Pin drop annotations - Screenshots - Video feedback capture - Automatic capture of user tech info - In-built Kanban task board - Custom Branding/Logo - Guests See Other Guest Feedback - Member Only Commenting - Public Feedback Widget Custom Contact BugHerd for pricing. It includes: - 150 GB Storage - Dedicated Success Manager - Secure single sign-on (SSO) - Onboarding and training support - Unlimited Projects - Unlimited Guests - Unlimited integrations - Pin drop annotations - Screenshots - Video feedback capture - Automatic capture of user tech info - In-built Kanban task board - Custom Branding/Logo - Guests See Other Guest Feedback - Member Only Commenting - Public Feedback Widget Value for money 4.6 (46) 4.6 Based on 46 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/) ## Support, customer service and training options Customer Service 4.7 (36) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (36) 4.7 Based on 36 reviews ## User reviews Overall rating 4.7 Based on 65 reviews Filter by rating 5(46) 4(18) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent AS Axel S. Creative director Design ### "Good tool for web agency" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2025 Very good experience, the team is nice, the support efficient Pros Very good tools ! Very usefull for my web agency Cons in mobile IOS, the user has to make some modification which is not simple every time Switched from [Markup Hero](https://www.capterra.com/p/205064/Markup-Hero/) Markup was a good tool but too expensive Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 10, 2025 Thanks Axel for leaving us such a great review. Glad to hear BugHerd is so useful for your web agency. Cheers, Merrin Iole T. pm director Marketing and Advertising ### "Professional powerhouse" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 31, 2024 I recommend this software to anyone who'll listen. I typically have a love/hate relationship with productivity software, but this is a love/love relationship. I'm confident of its capabilities and acts as an extension of superior client service. Hats off to the BugHerd team!! Pros I've never worked with more convenient software....it actually saves time, which is often-promised and never a reality. While it's convenient for production, the key feature that is most beneficial is allowing non-technical users (think account leaders, PMs, but particularly clients) to simply point and click to identify an issue. It takes a screenshot of where the issue was identified, so even if detail is missing from the logged issue, the software provides the solution. Cons I love it too much to have a least-liked feature, but if I had to point to something, I'd like the ability to have an 'explainer' within the projects, so if someone goes to a project, they know which URLs to review, expectations, timelines, etc., versus having to capture that information separately. At times it's been buggy, but nothing that was a deal-breaker; for example, it'll move tasks back to their original status, even if marked completed. I only experienced this 2x in 2 years. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KG Kimberly G. Instructional Designer E-Learning ### "This tool pays for inself very quickly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 2, 2023 Over the 30+ years that I have been working in the education industry, I have never encountered a more effective or efficient tool. Bugherd does exactly what it was designed to do, and it does so very well for a reasonable price. I cannot say enough good about this product and the support provided by this company. Pros Clear user interface that anyone can quickly learn to use. Flexibility so that it can be adapted to the needs of each project. Cons There isn't anything that I dislike about it. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) The previous process was extremely time-consuming and clunky. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 14, 2023 Hi Kimberly, Thank you so much for the glowing review of BugHerd. We're delighted it's saving you so much time and streamlining your project. Really appreciate you taking the time to share your love. Cheers, Merrin BM Bill M. Digital Director Marketing and Advertising ### "Great bug tracker and online collaborative tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 2, 2023 Pros The features I need and not bloated with ones I don't need. Cons I really do not have any cons to list other than the limitations to number of users for a given price. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 14, 2023 Hi Bill, Thanks so much for your review of BugHerd. Really appreciate hearing that you find it a great collaboration tool for tracking bugs. Cheers, Merrin BV Bertus V. Senior Software Engineer Information Technology and Services ### "Bug Tracking at its best form, simple and fast" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 November 2, 2023 Pros It is very simple to load, track, and update bugs. Cons Unable to view the captured and uploaded screenshots without opening a new window. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 14, 2023 Hi Bertus, Thank you for taking the time to review BugHerd. Love hearing that for you it's Bug Tracking at its best. Cheers, Merrin DB Dana B. Senior Web Marketing Specialist Computer Software ### "BugHerd has helped managing multiple website issues in one place." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 19, 2023 Pros The UX is easy to navigate. Our team members find it very easy to use in diagnosing issues on our websites. Cons Updates to the software that impacted our deployment but the team at BugHerd fixed the issue quickly so we were able to continue using it. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 23, 2023 Thanks Dana for the fabulous review, glad to hear you and the team find it so easy. Urgh to the update affecting your use of BugHerd, but pleased to hear the team were able to fix it quickly. Cheers, Merrin Ivan H. Senior Software Engineer Information Technology and Services ### "Feedback sammeln mit Hindernissen" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 1/10 April 16, 2022 Pros BugHerd bietet eine vielzahl an Features wie z.B. das Annotieren von Screenshots. Cons Langsame UI, optisch nicht sehr gelungen, manchmal Fehlerhaft. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 18, 2022 Hi Ivan, Thanks for taking the time to write a review of BugHerd. Am very sorry that you seem to be having issues with the software being slow and buggy. We'd really like to look into that for you. Please send through an email with the issues you're having to support@bugherd.com and we'll take a look. AA Ashley A. Associate Creative Director Design ### "Can't live without Bugherd" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 11, 2021 Pros Bugherd is a wonderful tool that has made bug tracking on web jobs in our company so much smoother. I love that if you install the browser extension, certain pieces of information - including browser info and screen grab - are automatically logged. I can very easily assign teammates, tags, priorities and more. I can comment directly at people. There is so much to love about this platform. Cons The only thing I can think of is that you can't set project specific notification settings - I can't set just one or a few projects to notify me every time a bug is added... it is the whole company's account. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 21, 2022 Thanks for taking the time to write such a lovely review of BugHerd, Ashley. Really appreciate it. Will pass on the suggestion for project specific notifications to help make BugHerd an ever smoother experience for you. WE Wes E. new business development Information Technology and Services ### "website deployment" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 1, 2021 It was easy to use, simply hovering over subject matter allowed me to drill in exactly where I wanted to address issues for my developer located on the other side of the world. Pros Targeted communication of website changes needed to be made, allowed for screen shots to provide more clarity. Cons I have no negative feedback on the BugHerd product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 21, 2022 Hey Wes, Thanks for taking the time to leave us a stellar review. Love hearing that it helps with worldwide issue tracking and solving! CB Chelsea B. Salesforce Consultant Information Services ### "Thank you BugHerd for an easy to use, helpful product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 15, 2021 Pros BudHerd is a wonderful product that eliminates so many coordination challenges instantly! Cons It would be great to have a better import or mass edit feature. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 19, 2021 Hi Chelsea, Thanks for sharing how BugHerd helped eliminate coordination challenges for you. I've taken note of the bulk edit and import feature suggestion and will pass that on to the team. [View all Reviews](https://www.capterra.com/p/224784/BugHerd/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.