# Customer Appointment Manager Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Customer Appointment Manager Software - reviews, pricing plans, popular comparisons to other Appointment Scheduling products and more. Source: https://www.capterra.com/p/129051/Customer-Appointment-Manager --- # Customer Appointment Manager Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Customer Appointment Manager ## What is Customer Appointment Manager? Customer Appointment Manager appointment scheduling software is the fastest way to book appointments! The intuitive design makes Customer Appointment Manager easy to learn and use. Even those without much computer experience will be scheduling appointments in no time. Accommodate more requests and book more business with Customer Appointment Manager's waiting list. Send email reminders to eliminate no-shows. Use the personalized letters to send out special promotions. Download the free demo! ## What is Customer Appointment Manager used for? [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) Top alternative Featured Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $295 Per User, One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Customer Appointment Manager?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.abs-usa.com&name=Customer Appointment Manager) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Customer Appointment Manager 4.2 (15) VS. [4.8 (1,129)](https://www.capterra.com/p/268055/Goldie/reviews/) Starting Price $295 Per User, One Time Starting Price $19.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (15) Ease Of Use 4.8 (4,064) Value For Money 4.0 (4) Value For Money 4.6 (2,729) Customer Service 4.5 (15) Customer Service 4.7 (2,290) ## Customer Appointment Manager alternatives [4.8 (348)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $28.00 Per User, Per Month [4.7 (3,479)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Highest Rated [4.9 (298)](https://www.capterra.com/p/187593/Mangomint/reviews/) Starting price $165.00 Per User, Per Month [4.6 (364)](https://www.capterra.com/p/180087/Boulevard/reviews/) Starting price $158.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/129051/Customer-Appointment-Manager/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Appointment Management 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling API Application programming interface that allows for integration with other systems/databases Availability Management Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Client Database Electronic storage of stakeholder contact information Client Management Manage contact details and communication with clients Confirmations/Reminders Automated reminders and confirmations for booked appointments and events via text or email Customer Appointment Manager 13 features Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Electronic storage of stakeholder contact information Manage contact details and communication with clients Automated reminders and confirmations for booked appointments and events via text or email Pre-designed layouts that can be customized to match preferences and requirements Manage, store and organize emails within the system or via third-party apps Track employee schedules, availability, and performance across projects and tasks Automatically find mutually available meeting time slots across multiple calendars Book meetings and appointments through a website or digital platform Schedule repeating appointments based on a duration of time Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Get Advice We can help you find the software with the features you need. Features 4.4 (5) 4.4 Based on 5 reviews ## Pricing Value for money 4.0 (4) Free Trial Standard $295.00 Per User,One Time Value for money 4.0 (4) 4.0 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (15) 4.5 Based on 15 reviews ## User reviews Overall rating 4.2 Based on 15 reviews Filter by rating 5(6) 4(8) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent AL Annex L. Digital Marketer Medical Practice ### "Speedy and Accurate Appointment " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 6, 2024 Pros Customer Appointment Manager ensure calendar is well connected with the users appointment options. Cons Customer Appointment Manager has a successful time control assistance. Switched from [ScheduleFlex](https://www.capterra.com/p/81956/ScheduleFlex/) [EZnet Scheduler](https://www.capterra.com/p/130929/EZnet-Scheduler/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OA Othuka A. Digital Marketer Security and Investigations ### "Aggressive Approach for Customer Help and Appointment" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 29, 2024 Pros Customer Appointment has created a robust form of communication, where there inclusive business coordination. Cons Customer Appointment has made all the support help reliable, and there are no contradiction. Switched from [The Customer Factor](https://www.capterra.com/p/119405/The-Customer-Factor/) [Salesforce Customer360](https://www.capterra.com/p/10017314/Salesforce-Customer360/) [Custellence](https://www.capterra.com/p/166696/Custellence/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CK Carr K. Appointment Specialist Consumer Services ### "Customer appointment manager rev" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2022 Pros I like that it helps you with your appointment scheduling. You know when you have a appointment and when to get it done. Cons Everything is good and working properly to me. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EL Evelyn L. Admin assistant Construction ### "Perfect software for scheduling" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2020 Pros What I love most about this software is that it’s very easy to use and you can customize it to your preferences. Love that it reminds you of Any upcoming appointment as well keeps track Of them. Cons I have been using this software for quite some time and I don’t have no. Complains as of yet , it would be nice if they have a sms option Reasons for choosing Customer Appointment Manager Pricing was good. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KS Kane S. ### "Worst application ever" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 15, 2016 THIS APPLICATION CRASHES LIKE HELL. EVERY 5 MINUTES IT SHUTS ITSELF DOWN AND WE HAVE TO RUN MAINTENANCE EVERY TIME. SO STUPID APPLICATION, WASTE OF MONEY AND TIME Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BB Britt B. stylist, rental ### "ease of use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 January 11, 2015 easy to use, but has the ability to add in notes and many other things. can be as simple or detailed as you choose. only wish it had an app or program specifically designed for tablets. this is huge and would really bring this program up to date and with today's tablet oriented world Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LJ Lee J. ### "Not a bad program, but could use improvement for field service businesses" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 1, 2014 We have been using this program for years. We are a service business, so our scheduling is our #1 tool in our front office. This program does the job pretty well. The only real improvement I could see, and this is for service businesses, is the ability to print a map/directions. Many of the other scheduling programs geared towards service businesses have this and it's a nice feature. Yes, this is the day and age of GPS, but from the front end perspective, it's nice to see how long (estimated) your appointments are in travel time from stop to stop. I think this software functions well, but is more likely geared towards companies that don't do field dispatching. A mobile app would be nice as well (again, this is more common in programs geared towards field services). All in all, if you have a service business, where you are dispatching trucks and technicians, this program is "OK". You will find that you quickly outgrow the programs capabilities ..... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DR Deborah R. Executive Assistant ### "Great for Small Businesses" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 June 20, 2014 It would be great if we could sort the different calendars alphabetically so the main used calendar could always be the first one that appears when the software is opened. I do appreciate that we can have several calendars within one software program and that we can share the program across several computers. It is great for small businesses with busy schedules. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DD David D. Owner ### "Scottsdale Education Center" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 20, 2014 I love your product. We schedule about a 100 students a day for about 30 teachers and it works. Please, Please, Please make the interface to QuickBooks workable. That would really help our efficiency. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PB Peggy B. Co Owner ### "Request" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 20, 2014 Our office is very pleased with the Appointment Manager Pro. It's very user friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JJ Jo-Ann J. Office Coordinator ### "Easy to use and learn" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 June 20, 2014 I do like the features of the Customer Appointment Manager. It is easy to learn and use and the customer support is great. There are some features I wish it included and hopefully they will in the future. The first is the "timelime". I wish that it would show more clearly across scheduled appointments. It is hidden where appointments are scheduled and since our schedule is uusally full we cannot access the time line. I also would like more fields available to address types of appointments/clients (other than services). Also, a buit in "key" to alert staff to an individual's particulars (difficult, owes money, special needs etc). I have set up my own system to do this but no one else really understands my "key" unless I show them. I also wish that there was an automatic symbol or something that indicates we have an email address in the Customer Appointment Manager for an indiviudal. Again, I have had to come up with my own by putting the "+" sign at the end of there last name. These symbols do not show up on the appointment reminders to our clients (glad about that because it would look weird and they may ask what they meant). In general I would like more customizable options. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 20, 2014 Thank you for the feedback! Here are some suggestions that may help. Adjusting the Time Interval will allow you to view information for the scheduled appointments more clearly. In the Company Options window (from the Tools menu) you can choose from 5-minute, 10-minute, 15-minute, 20-minute, 30-minute, and 1-hour time intervals. The smaller time increments will allow for more space and more detail to be displayed on screen. You can set up Custom fields for both the Customer record and Appointment form. Custom fields are set up from the File menu. Custom statuses for appointments are also set up from the File menu. Each status has a corresponding icon that is displayed on your calendar. You can customize the fields that are shown on the Daily and Weekly views in the User Options window (from the Tools menu). You¿ll be able to display the customer¿s email address, custom fields, status, and much more. Learning resources are available on the Training page on our website. MS Michaelle S. Front desk ### "Good Program" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 20, 2014 A new program for us, and a big improvement. It has a short learning curve. We wish it would allow us to CHOOSE how many hours of the day it shows so we could have more room for the entries. If it shows less hours, say 9:00 to 5:00 we could have more line space for each entry? Otherwise, a great program. Wish it did the dishes also. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 20, 2014 A couple things you may want to adjust are the Time Interval and Zoom. In the Company Options window (from the Tools menu) you can choose from 5-minute, 10-minute, 15-minute, 20-minute, 30-minute, and 1-hour time intervals. The smaller time increments will allow for more space and more detail to be displayed on screen. The Zoom option (from the View menu) will also change the way your calendar looks. Thank you for your feedback about Customer Appointment Manager! RD Robert D. Owner/Groomer ### "Great for small business" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 20, 2014 I run a dog grooming shop and while there are some customed tailored software packages for my industry, this scheduling software far outreaches them. Custom data fields allow me to add watever extra info I need about pets and their owners. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VN Vasu N. Technical Director ### "Multiple appointment selection" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 20, 2014 Most of the time we have to move multiple appointmenst from a day to another. In current software we have to cut and paste each appointment. Would appreciate a future that allows us select multiple appointments once and, cut or copy and paste at other location. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 20, 2014 One of the easiest ways to move an appointment from one day or time or employee to another is to simply drag and drop the appointment to the new place in your schedule using your mouse. However, this would still be for rescheduling appointments one at a time. We'll forward your suggestion to move multiple appointments at one time onto our developers for consideration. Thank you for the idea! MA Mary A. Owner ### "Use for appointments " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 20, 2014 I have a horse drawn carriage and limousine service. I use the employee columns as vehicles so I make sure I don't double schedule. It is a very good program to adapt for your own needs. The only I wish we could do was print a calendar format for the monthly schedule instead of just teh standard written report as the schedule. 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