Who Uses This Software?

Kareo is popular with physician practices from 1-10 providers and medical billing companies with 1-100 providers.


Average Ratings

534 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $75.00/month/user
    See pricing details
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Kareo
  • www.kareo.com
  • Founded 2004
  • United States

About Kareo

With Kareo Billing, theres no better software to support your in-house billing process. Our web and mobile applications help your practice easily manage patients and the complications that come with billing insurance. Kareo is a proven platform trusted by more than 40,000 providers. Kareo Billing will automate your entire process so you can get paid faster.


Kareo Features

  • Appointment Management
  • Billing & Invoicing
  • Claims Management
  • EHR Certified
  • Outcome Assessments
  • Patient Account Management
  • Patient Records
  • SOAP Notes
  • Billing Estimates
  • Claim Scrubbing
  • Claims Management
  • Code & Charge Entry
  • Patient Eligibility Checks
  • Patient Payment History
  • Payment Processing
  • Practice Management
  • Remittance Advice
  • Statements & Collections
  • Claims Management
  • E-Prescribing
  • EMR / EHR
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Inventory Management
  • Multi-Office
  • Multi-Physician
  • Patient Billing
  • Patient Portal
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Physician Scheduling
  • Appointment Management
  • Billing & Invoicing
  • Drag & Drop
  • Facility Scheduling
  • Multi-Location
  • No-Show Tracking
  • On Call Scheduling
  • Patient Records
  • Patient Scheduling
  • Physician Scheduling
  • Recurring Appointments
  • Self Service Portal
  • Staff Scheduling
  • Appointment Reminders
  • Appointment Scheduling
  • Assessment & Treatment Plans
  • Billing & Invoicing
  • Claims Management
  • E-Prescribing
  • EDI
  • EMR / EHR
  • HIPAA Compliant
  • Inpatient / Residential
  • Multi-Provider Practice
  • Patient Portal
  • Personnel Management
  • Progress Notes
  • Single Provider Practice
  • Appointment Confirmations
  • Appointment Scheduling
  • Bill Payment
  • Care Plans
  • Care Summaries
  • EHR-Agnostic
  • Health Record Access
  • Intake Forms
  • Lab Results
  • Prescription Renewals
  • Secure Messaging
  • Video Consultations
  • Admissions Management
  • Billing & Invoicing
  • Charge Capture
  • Clinical Notes
  • Code Processing
  • Custom Bundles
  • Electronic Health Record
  • HIPAA Compliant
  • Practice Management
  • Scheduling
  • SMS Messaging
  • Vaccine Management
  • Activity Monitoring
  • Appointment Management
  • Assessments
  • Billing & Invoicing
  • Exercise Management
  • Insurance Management
  • Multi-Location
  • Patient Records
  • Practice Management
  • Progress Notes
  • Treatment Plans

Kareo Reviews Recently Reviewed!


Worst Customer Service I have EVER experienced. Truly. Used over 8 different EHRs since residency, never experienced such a disaster.

Jan 11, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Comments: Awful, I'm actually quite easy to please if a company does their part. I have done all their legwork, paid up front, still have no refill requests being submitted from pharmacies and no e-lab because no one ever bothered to instruct me to separately submit a new account with the labs. They only "discovered" this 3 months after the fact, when I demanded to talk to a manager. And then they sent me an automated enrollment email that should have been sent Day One. It's is a blackhole abyss of your time. Save your time- as doctors, it is much more valuable than doing the job, enrollments assistant that can't- and won't- do their job.

Pros: The billing reports are detailed and efficient. Unfortunately, the biggest factor- A/R accounts- is completely skewed if you take insurance. They ONLY compute an A/R report based on your listed self pay rates...so you get a completely unusable number in delinquent collections that really doesn't mean much. Otherwise, it is easy to see your collections for the month, amount cash, credit, check, insurance payor. That's about the only positive thing I have to say.

Cons: I paid a year up front from a smooth salesman and to this date, 3 months after paying my first year, am not receiving any refill requests from pharmacies. I have spent COUNTLESS hours communicating with them- they have instructed ME to call SureScripts, call Quest, call LabSoft. After an hour on the phone, the operator at SureScripts (who is the e-scribing integrated PARTNER with Kareo) told me she had no clue why I was calling her as every loose end remained on Kareo's part. I told this to my "coach," her manager, the manager of enrollments and they continuously redirect me back to call SureScripts- because they can't figure out why I am not receiving any requests from pharmacies. I talked to a manager who had been specifically assigned to my account due to the nightmare thus far (in addition to no refill requests, I also have ZERO e-lab prescribing) he told me he would be the only person communicating with me directly due to the run around. The same day- (SERIOUSLY)- another person from enrollments called me after she had talked to the manager to call and tell me that the SureScripts had been denied, but couldn't tell me why, when it was submitted...and then couldn't confirm it was even submitted. So I'm still paying for an additional EHR so I can get refill requests. It is insanity. I can't even begin to express my frustration. Also, when you send a portal message, the patient has no clue. They don't send an email as a notification to login to the portal to view a new message. When I brought this up to my success coach, she told me to train my patients to login every single day- in the rare case they may have a message to view...You have got to be kidding me.

Extremely frustrating, very poor functionality. After 1 year I left the company.

Oct 15, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: Initially, the electronic software (EHR) was free, which allowed considerable forgiveness of the product. I initially appreciated the technical support from people who cared about their product and service. Unfortunately, the most common replies to questions from I.T. were apologies for not being able to provide what customers wanted and needed the most, see below.

Cons: 1. Creating progress notes frustrating. Must save notes before changing screens, otherwise all information LOST. No auto-save. Saving data prior to change in screen, must save and CLOSE the document. Multiple steps to re-open again. Always inefficient.

2. Doctorbase is an "answering device for providers" to provide caller's phone number. The glitch for NEW callers: NO NAME provided, no message recorded. 10-15 "unknown" callers by end of day: 1/2 -3/4 were salesmen or bankers wanting to give loans.

3. When I changed companies, unable to transfer data in bulk. Had to transfer every patient individually. Other companies ALL had ability for bulk transfer. Would have to transfer emails individually, all 15,000.

4. Limited & unsophisticated ability to create progress notes to limit key strokes.

5. Requesting program upgrades: infrequent, rarely helpful, never quick or responsive even for minor change requests.

6. Initial support staff NEVER heard from again. I had to sort out problems by trial and error . I had 10 years prior experience in sophisticated programs before this disaster.

7. This is only a few of the problems I had before leaving. 6 months later, I received a call from Kareo asking how I would like to improve my experience & upgrade the system. They apparently did not know I was long gone.

8. Working with pharmacies never smooth or easy.

9. Many more issues, unfortunately, that I have suppressed.

Overall: From Kareo: no significant benefit, mainly frustration.

From your program to review Kareo: this was easy, helpful and productive. You know how to keep a person on-point.

Communication SUCKS

Jul 18, 2016
2/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
1 / 5
Customer Support
2.5 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to access patients and to schedule them. It looks pretty

Cons: The communication, or lack of it I should say. We have asked them to let us know once they have our statements ready to go so we can make sure that only the right statements are being sent. In the last 6 months we have been told once, (each month we ask and they tell us that they will do it next month, or they passed the info onto the team) In June they finally let us know... But in July again it was sent without letting us know, and once again we are dealing with upset patients who received statements. The issue goes even deeper than that. Kareo has been messing up on posting payments to our "at time of service" accounts. We have had to double check to make sure that things are being entered correctly, and yet some statements have gone out with payments due, that had been paid, but Kareo did not credit it correctly if at all. The other issue is the communication when letting us know that an MVA insurance is turned down. So that we can get the right information, instead they just let it go for 2 or more months before an internal follow up. That is another issue. There can be 2-4 months between follow up on some of our accounts. We have encountered stuff being sent to the wrong clearinghouse and they keep sending it only to find it being rejected. Rather than calling WA State LNI, or printing paper billing to send, they keep sending it and getting it denied... We only found this issue when we called WA state LNI to see why we had not been paid for a client, to find out that they had not received a bill. We then called Kareo and asked them and they let us know that the clearinghouse denied it repeatedly. I could keep going on with issues, but I think you get the idea. Because of their mistake, it has almost closed the doors of our practice. And I have not even started on the Credentialing issues we had with them doing it for us. It took us well over a year to get Medicare - and the only reason we got it is that we took over submitting the paperwork and such. They told us we where credentialed with LNI of WA and we were not. When we asked them to clean up the mess, they stopped talking to us. So we had to take over and get credentialing with multiple providers after paying them to do it for us.

Recommendations to other buyers: Make sure you know your options when it comes to these type of programs.

Ease of use, full features

Apr 17, 2014
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Having working with various paid and free electronic health record services at various institutions, I came across Kareo while researching for my presentation on mobile technology, cloud computing, and medicine at a national medical conference. The features, intuitive interface, ease of use, and HTML5 programming, which allows cross-platform interface and real-time update speed was remarkable. I've seen institutions spend millions of dollars on electronic health record/ambulatory medical record systems for the physicians' offices. However, the amount of time it takes to get the staff trained, the monthly subscription fees, the lag time for the providers due to complexity of the systems, constant system crashes, and the need to do extensive programming for these paid systems make me wonder why nobody has come up with a free EHR/AMR system that has all the features needed for physicians and mid-level providers without all the hassles. Most EHR/AMR systems are user-friendly for the billers and clerical staff, but not intuitive or user-friendly for the clinic staff and providers. This is not the case with Kareo. Kareo is extremely easy to navigate for any physicians, midlevel providers, and clinic staff. They can get the system running with little or no training because the interface is extremely intuitive and simple with built-in and customizable templates that allow you and your staff to complete intake, history, physical, and charting in minutes. The system has all the features that meet Stage I and II CMS meaningful use and allow your practice to obtain the EHR bonus with ease. Most of all, it is built for both mobile and desktop platforms. My staff and I can access Kareo EHR system with our mobile phone, PDAs, iPads, and Google-based pads with ease. The integrated billing features and electronic prescription features, along with integration with various laboratory and diagnostic test centers make Kareo a complete EHR solution for small to mid-size practices. It is not easy to impress me, having built the entire IT infrastructure myself for my own practice and for several medical practices around the country. Kareo's cloud-based EHR system makes it easy for migration, conversion, and implementation, without having to upgrade to expensive server systems. Any office with a desktop and mobile device can get the system up and running within hours, not days or weeks or months. I am impressed and amazed with all the features within Kareo. I would recommend any office looking to migrate, to convert their existing costly EHR, or to migrate from paper charts to EHR should consider Kareo.

Cons: It needs a patient health record/portal and automatic appointment reminders to patients via text to mobile phones, e-mails, and letters.

Recommendations to other buyers: Sign up. Try to set up test patients and compare the difference.

Extraordinarily Disappointing

Sep 21, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I would not recommend doing business with Kareo at all. Their products are sub-par. I have found out just how sub-par in the last 3 months of transitioning. Any organization that continues to charge a customer's credit card after twice confirming a plan cannot be trusted, and that was after numerous other broken promises. The people we worked with were all very nice, but the systems they had to work in failed to actually assist customers. Please invest your time and resources elsewhere.

Pros: Our small 2 provider office started out relatively successfully with Kareo about 4 years ago with both EHR and Practice Management (PM). I thought my trainer did a good job. After that...it was downhill.

Cons: We added three more providers in time. Kareo's promised functionality on their PM platform didn't receive attention, support or vision that really paid off on the user end. The EHR experienced minor improvements that were hailed as miracles, however still lacked significant benefits. Kareo transitioned to charging for EHR and the communication with us at least failed completely. It took 2 months to come up with an agreement our office felt was fair, however it was all initiated by us. Their solution was to give us 30 days to transition to a new platform, which since it takes 3 months to implement their program, I pointed out that wasn't really reasonable. We have fought to get our data in any type of usable format, both clinical and business and spent 100+ hours trying to get it through the back door. Really, a very very disappointing experience.

Medical Billing Lead

Sep 06, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. There is a lot of helpful educational information, and when you call the reps are very knowledgeable and sincere about helping you with your problem.

Cons: When looking at payments entered daily, I would like to be able to scroll back and forth in the calendar rather than enter the dates. There is a daily report, but I just want to quickly scroll through the dates. This is one feature that would be nice, at least for me to quickly check to be sure all money is posted daily. The reps are very knowledgeable and willing to help you in most cases, except for one issue when I wanted to sign up for ERA's. It was not clear to me that there was a deadline and he closed my case before I faxed the forms. If he could have extended the timing, it would have helped- I also work in a different office, so I am not able to get doctor's signature immediately, and we were in the middle of integrating at the time. Also- your integration with P. Fusion- could be improved. The other systems PFusion integrates with are not so difficult with every character matching, etc., and this has been hard for our office. It is still new, so hopefully it will get easier. another thing I thought of- there are occasions where you have to delete or change a payment, and if you enter this before the insurance EOB comes in, and you find you need to change it, or apply some of this to another date of service, you can't easily delete payment information once it has been applied to a visit without having to delete all the claims data. This is unfortunate. I did speak with a rep who showed me how to copy the messages and re post in notes, but this is cumbersome if there are a lot of transactions. okay, I think that is enough feedback for today. I do love Kareo!

Recommendations to other buyers: If you need to integrate your billing with PFusion- be very ready- this was and is our biggest challenge thus far.

poor urgency handling customer concern

Aug 01, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Pros would consist of the ease of learning the fundamentals of working the EHR. It is pretty self explanatory once you fire up the application.

Cons: Our practice is located in Arizona, and the time on our EHR is incorrect since the base of kareo is located in California our system is on California time as opposed to Arizona. We have brought this issue to kareo, nothing was done there was no resolution to this matter and the time is still incorrect. One major issue that we are having is, we use a desk top for the use of kareo and as well as an Apple IPad. We are having an issue accessing "labs and studies" on the iPad and every time we open up this tab our app not only kicks us out but does not allow us to access the labs from the iPad thus causing Dr. Patel to then have to leave patients room come to the front to look at the labs, majorly taking away from Doctor Patient time. This matter has been brought to kareo's attention numerous amounts of times, and still it is not resolved we have been having this issue now for a total of 3-4 months. We call and receive a very typical answer from them stating that "we have our engineers working on it and someone will give you a call" no one ever gives our office a call back. we are very dissatisfied at this point with kareo and cons definitely out weigh the pros with this system.

Tens of thousands LOST! DO NOT MAKE THE SAME MISTAKE!

Aug 07, 2018
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The absolute ONLY pro's to this software is the GIU and the IOS app. That is IT! A complete bait and switch!

Cons: I have over 100 ticket items that have not been addressed. Here are just a few reason this software is a complete waste of money.

1. Customer support - non existent. Weeks for anyone to get back to you just to tell you that it will be passed on to someone else.

2. Managed Billing is a complete SCAM! Tens of thousands in rejections, denials with no effort placed on rectifying. We hired a independent firm to review and their review was "This software company is scamming people". So much proof of complete neglect.

3. Billing Illegally adds "features" without your consent to charge. Then it takes 3 weeks of 100 phone calls for them to finally say, "oh, it was a mistake and we'll credit you"

4. data export - so after you just about go broke because you cannot bill with Kareo, you PAY them more money to export you data just to find out that all your data CANNOT be exported!

Do NOT give this company your bank account or electronic payment information. They will continue to withdraw funds out of your account even after they promised not to. Worst choice in EMR or EHR.

Overall: Anyone even remotely considering this software, do your self a favor and save your self! Run!!!!

Almost 3 years of use and we still love it!

Jul 12, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
3.5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I came to our practice with no experience in health care and was immediately tasked with firing our 3rd party billing company and bringing everything back in house with Kareo. I had no experience in billing, patient demographics, insurance, posting payments etc. Within one week of our launch... we had the basics down and were able to seamlessly transition our single physician practice to Kareo. Payments were coming in within the first 30 days. We also have a linked EHR system so our claims are easy to do with our doctor able to have the DX codes all input at the clinical note stage and everything seamlessly transitions right over to billing. We are so fast at it that our previous day's claims are out the door by 10AM the following day. I love this system and the folks that support it.

Cons: Some payers will make surprise changes in their EID that do not get updated into system tested into Kareo in a timely manner. It normally is discovered when payment posting gets out of whack and then it is discovered that the payer made a change in the technical date interchange. Then discovered that the change was not system tested in Kareo. It is a little bit of finger pointing on who is to blame for the interchange misses.... but don't get me wrong... when issue is discovered - they work to fix it - it just takes some time.

Recommendations to other buyers: Don't be afraid to bring it all in house. I am totally serious that I had no previous experience and if I was able to get our office out of an expensive 3rd party billing contract and do the work myself.... anyone can do this.

PM not what I expected

May 05, 2014
3/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: I like the ability to check eligibility for major insurance carriers. Scanning documents has been a big improvement for my office.

Cons: It's not user-friendly at all, and it's very time-consuming. Anyone taking appointments should be able to do it in a matter of minutes. Don't purchase the PM system if the appointment schedule is essential to your practice. First, you can purchase the feature for reminder calls at an additional cost. I don't know what they were thinking when they chose the vendor. The call comes through without the name of the physician (I was told physicians with odd names were not happy as they were mispronounced so they just state, "You have an appointment with your physician"). When I called about this, a customer representative told me patients should know who their appointment is with. Second, there is not a feature allowing the patient to either confirm or cancel the appointment. It is nothing more than a reminder call. To make matters worse, there is no indication on the schedule that the patient was even called. When I called Kareo to find out why, I was told it had to do with their vendor, and I could not have access to any reports regarding calls. I could, however, call Kareo daily, and they would tell me who wasn't called. If you want to see which of your patients have checked in, you have to go to the appointment, right-click it, and see if they checked in. There should be a way of looking at the schedule and seeing who checked in and out, who was a no-show, and who cancelled. I manage a practice, and I want to look at my schedule and know who was here and who wasn't. I shouldn't have to run a report. I need to see as much information on the schedule as possible clearly. In case anyone is looking into this system with the hope that these issues will be resolved, forget it. I was told these are not priorities. While customer care has been attentive, I get that famous saying "I'm sorry for your inconvenience."

Recommendations to other buyers: I had very high hopes when it was sold to us. Check carefully that this system really meets your needs.

Jan 13, 2013
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support

Comments: I am a nurse practitioner with my own practice seeing patients primarily in nursing homes. I also do my own billing. When I was setting up my practice, I was told about Practice Fusion EMR software by a colleague. I saw that Practice Fusion is integrated with a billing system called Kareo, so I decided to check it out. Once I saw what they had to offer, I didn't look any further. Cost got my attention first, but the more I learned about it, the more I liked what I saw. I have done medical billing for years in the past as an office manager. I am also a CPA, and I did consulting work in which I helped physician practices choose and set up billing systems. Compared to the older systems, Kareo is light-years better. Implementation of Kareo took some time and effort. At first I thought it would be intuitive, and it is to a certain extent. These days billing is so complex, however, that I have some to see that it would be almost impossible to come up with a system that is entirely intuitive. I needed to complete the training, and then I was good to go. One thing that is really nice is the ability to choose training videos on the topics you need to learn about. The training videos are excellent. I did my training by starting a video, pausing it to enter my own data into Kareo, then continue on. This provided me with hands-on training, and it was very helpful. I also like the fact that I can go back at any time to view the videos again, and I can also view videos on topics or features of Kareo that I am using for the first time. I chose to purchase customer support for the first month only, because I am pretty savvy when it comes to billing systems. During that time, the team was very nice, very helpful, and oh so patient with me. I always got the answers I needed. One of the things that I especially like about Kareo is the reports that can be run. In the "old days" you could only run certain reports that were set-up by the system. It never made sense to me that there was a huge database of information, yet it could only be accessed in limited ways. Kareo provides many options for reports. I personally like the accounts receivable reports as well as the report that shows revenue from each facility where I practice. Probably the biggest benefit I have received from Kareo is the time savings. I have to balance my time between my clinical responsibilities and my financial and billing activities. I am sure I could not do this without Kareo. Bottom line: I am a very satisfied customer, and I would choose Kareo all over again if I had to choose.

Worst EHR

Mar 08, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Comments: I am currently using this EHR because my billing company recommended it since they use the Kareo practice management. It has been a nightmare for me having used a much better EHR - Athena. The onboarding process was a disaster and after 3 months, the lab integration has not been completed with labcorp and there is no follow-ups. I have to initiate every contact with my coach who should be reaching out to me to make sure that my transition to kareo is seamless. There is no integration with Imaging centers so you have to order the tests and then manually fax to the imaging center unlike Athena. When it comes to labs, you cannot find some of them like a common FIT test to screen for colon cancer. How about e-prescribing? Forget about prescribing common diabetes supplies like test strips, lancet or OTC medications, they are not there. With Athena, once you start typing the name of the supply you need, it pulls everything up and you can transmit those to the pharmacy electronically. For those you now want to fax to the pharmacy manually, the pharmacy name, phone or fax # does not even show on the prescription so you have to go back to the patient's chart and go to somewhere in the demographics to find the fax # and then write it down or memorize before faxing. When you place a referral, you cannot attach documents such as labs, radiology reports to the referral before efaxing. What is the point efaxing just a referral and then printing out other relevant records that should accompany the referral to manually fax....so dumb. How about releasing a patient result to their portal, you are not able to comment on the results that you are releasing to the patient. You have to send a different message to the patient after you have already released the results. Now, I keeping getting an error sending a message to patients through the portal using Google chrome browser and Firefox with different computers and they don't have any clue what is going on. I can't get any help with the technical support or my coach. They created a case and that's it. I guess I need to be calling them and taking time from caring for the patients to be doing that before I can resolve any issues.

Pros: Frankly, I do not see any

Cons: Everything

Welcome to Affordable Practice Management

Nov 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My office began using Kareo Practice Management software in January, 2015. We had been using our previous vendor since 1986 and although it still works, it was costing $14,000.00 a year for support which we rarely, if ever, used. When I found Kareo at $299 per month I had to give it a try.

I began training myself in October 2014 through all of the training platforms Kareo offers. I read the articles, I watched the videos, I emailed and spoke with them on the phone. I found the system easy to learn and kind of fun to use. I introduced the rest of the staff to it in December after deciding that it could work for us. The most difficulty they had was entering insurance carriers for patients which in Kareo are called "cases." Through videos and phone calls they finally got the hand of it.

Our practice does not accept any kind of insurance and we opted out of Medicare so I cannot comment on submitting claims through Kareo. I do print up paper claims for surgery patients and the only problem I have with that is you can't print up a claim once the patient has paid the bill and you have entered the payment into the system. You have to remove the payment and change the responsible party to the patient's insurance company and then print a claim which does not show a payment. After printing, you have to go back to the patient's account and undo the changes you made. If your practice participates with various insurance companies, this would not be an issue for you.

I also don't use the Kareo billing service. I print up the statements and mail them out myself. The statement template is very well laid out and looks very neat and professional.

We transitioned into ICD-10 with no problem whatsoever. Kareo has all of the ICD-10 codes listed and it was a breeze to use their Superbill template and change the ICD-9 codes to ICD-10 codes. We were using our new Superbill on October 1st and everything went smoothly. Kareo even provided us with a list of our most used diagnosis codes and their corresponding ICD-10 codes.

Kareo also provides constant updates and they install very quickly and have never caused the software to crash.

All in all, I am extremely happy with Kareo. The software works, it's easy to learn and they provide excellent and friendly support. If you call them you are able to speak with someone immediately and they walk you through any problem you may be having. Long live Kareo!

Kareo Review

Sep 21, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Our office has used Kareo as our billing software for the past three years. It is comprehensive and meets our billing needs. The support team for Kareo's PM software is phenomenal. I have called frequently over the past three years for customized support and have always gotten highly professional, pleasant and helpful representatives

Cons: Some of the information from our electronic records software does not always come over to Kareo as expected. I also don't understand why some of the doctors information seems to come over and others does not. I don't fully grasp how insurance companies get set up and approved to receive electronic claims.

Recommendations to other buyers: It would be nice to have free webinars available to existing customers to demo how to use each component of the software. Evaluators may want to develop a list of questions regarding the use of the software and seek answers to those questions.

Vendor Response

by Kareo on September 26, 2016

Hi Deborah,

Thank you for taking the time to write your review. Happy to hear Kareo's software meets your billing needs and that you find our support team professional, pleasant and helpful!

We'd like to reach out for more information regarding your mention of some of the information from your EHR not always coming over to Kareo as expected. Please email us at customersuccessteam@kareo.com to confirm your account/contact information so we may help look into this for you.

Also, here is the link to our free training courses: https://helpme.kareo.com/01_Kareo_PM/Kareo_PM_Training. Please do not hesitate to register for a live training or take an online course at your leisure.

A promising products failed due to poor leadership and service

Dec 12, 2017
2/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I was a long time client, I started in 2010, just left this year after they increased our flat rate fees per physician by 25%, costing us EXTRA per month. This caused us to have to change our entire EHR and Billing system resulting in a lot of stress and expense. When I was notified of the price increase I emailed to protest and it wasn't until I sent in a cancellation notice that I got a reply. On top of all that, they billed me for one additional month after I cancelled. I strongly recommend avoiding this company. Also, my colleague not only adopted their software but also tried their billing services and it about put him out of business. They were so bad he is contemplating suing them for lost revenue.

Pros: Lots of functionality, batch processing, good reports, cloud based accessibility, management of multiple users and accounts is very simple, good visual scales of billing performance.

Cons: Sudden price increases can cause huge problems for your business if you are a small practice. Terrible customer service for established clients (different department than for new clients). Tech support takes forever.

customer support for EHR

Nov 30, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: i have been using Kareo for many years. The customer support is very frustrating. Hold time to speak to someone is more than 30 minutes. Today I try to contact someone regarding EHR support.after waiting on hold for 35 minutes someone answered the phone. The line was not clear and I couldn't understand what she was talking. Further questioning she was in Costa Rica and did not have any clue what I am talking about. She transfered me to someone and again another hold for 20 minutes. Finally I had to hang up the line. I am using another EHR for my nursing home patients MDLOG/MDOPS. Customer service is excellent. Get to talk to some one within few minutes and the reply and help I get from them is very impressive. I wanted to talk to someone in Kareo who can help me. The answer is we will create a ticket and someone will contact me later. Never get a call back. I don't have time to write reviews but I am forced to do with the lack of knowledge their support staff has.

Unethical practices.

Feb 17, 2017
1/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I have been with Kareo since 2011. There have been some growing pains with the EHR. The support used to be outstanding but now it is very poor. Unanswered help tickets. Losing clients in cue for a help tickets or transfers.

Pros: The Practice Management portion is very user friendly.

Cons: They steal your clients by telling them to use Kareo's billing service so that your client can get all the training and support they need for EHR and Meaningful Use. Support lacks training in helping your clients resolve issues. They are most likely to tell you that there is an issue on your side. I think the most horrifying part of this is they will not provider your client's support but are more than welcome to take your client from your business and supposedly provides them with outstanding support. I have had first hand experience with Kareo's in house billing. They are another company that only providers data entry and fails to tell the providers that they need an in house biller anyway.

Recommendations to other buyers: Be cautious right now about Kareo.

Frustrating and annoying

Jun 07, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: I am currently looking for another program. Apparently I have been right all these years. You get what you pay for.

Pros: I don't particularly like the program. As soon as I can find something else I am done with it.

Cons: Difficult to navigate. Lacks simple features like being able to enter a written Rx and enter the date it was written rather than the date it was entered. Poor tech support. I asked how to print out a list of patient names, addresses and phone numbers. I was given instructions in an email, that I had already tried and they still didn't work. No one ever answered my question definitively. This is the right way to do it. No, we can't do it. No, we can't do something as simple as print out a phone list of your patients is unacceptable. I have asked about EPCS on several occasions and was told it was not available in WA. I decided to subscribe to Dr. First and was told that they do the EPCS for Kareo. It is, in fact, available and apparently has been for awhile.

Lyin' Kareo

Jul 12, 2016
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The ads, only, not the substance.

Cons: The obnoxious, condescending, know it all attitude of the post sale technical support, whose main response to filing our tech support tickets, is to completely ignore our plain English inquiries, while referring us BACK to their web based videos and articles, ALL completely OFF TOPIC to our inquiry.

Overall: They have very persuasive ads promising seamless integration of the EHR modules and connection with their paid billing unit PMR. Those are lies. We've had nothing but one frustrating EHR failure after another, met by off topic, pointless responses from their "tech support" accompanied by now a blizzard of (useless) apologies, but little action. They also promised cross platform functionality, when they actually meant they are focused on PC development, with lip service only to Apple OS, but, BOTH versions cannot handle long, detailed records -- like my practice requires -- without timing out VERY quickly, dumping the data entered with a "session expired" notice, penalizing our doctors AS IF they were "too slow" to use their product.

Recommendations to other buyers: Don't buy it. You're better off tearing out your hair and aging yourself from fulminating frustration for some other reason: national politics, cable service, car warranties. Stay away from Kareo if you value your time and self worth.

Easy to use and improves efficiency

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: This is our third software program in 8 years in business. This has been the most accurate, easiest to teach, and most integrative of the ones we've used. It's a good value for the money, and we've been pleased with the performance. We do have some issues, but it's fairly easy to get to management and discuss those.

Pros: We are able to use many of the tools, reports, and access in Kareo to improve our overall efficiency. We find claims go through successfully the majority of the time, entry screens are easy to use, and updating things like fee schedules are simple. Reporting is accurate and fairly easy to use, and we love the ability to write our own reports when we can't get what we need from the system (which is rare). There is a closed Facebook group of people who use the product and can support other users, and this is closely monitored by Kareo personnel, so it's a great way to interact and get help.

Cons: We would like to be able to do things across all our clients (enterprise level), and to have a cleaner collections follow-up, without having to adjust things off and make notes, etc.,

Terrible Experience

Jul 14, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Not much. The orange guy logo? That about sums up my likes. I have nothing nice or positive to contribute.

Cons: Kareo is outdated and difficult to navigate compared to other available software. It lacks functionality and intuition, completely incapable of anticipating the needs of its user. The ability to sort through super bills is RIDICULOUSLY inefficient. (I have many examples of poor software design, that is making my life hell.) The soft ware has so many "An unexpected error has occurred" alerts that prevents me from entering the patient chart and no one on the support team ever knows how to fix it. I was unable to view my patient charts for 7 days with NO SOLUTION from program designers. There is a significant lack of accountability for their shortcomings which needs to be addressed urgently. I am getting further and further behind in my documentation because this error message prevents me from viewing notes at all. I have been told 2x now that a supervisor will call me back. NO ONE ever does. It was fixed very briefly last week, but here I am again... MASSIVE improvements to expand the functionality are needed. Kareo is not a big player in our market, and likely never will be if big changes are not made. Immediate attempts to find SOME tools that will drive efficiency are critical. This EHR software is NOT designed to save medical organizations time and effort in processing patient information, as much as they may think it does.

Customer service so poor you may never discover any redeeming benefits

Sep 14, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Comments: I am puzzled by previous positive reviews that I read when researching products for a new practice compared to my experiences with other products in the past and my experiences in trying to implement Kareo. When Kareo was free, people must felt it sufficed and not worth complaining. The total lack of response to questions or complaints is surreal. I do not see how this company can survive. I'm trying to figure out whether to bail out now or try to adapt to get at least something from my investment of time so far.

Pros: It allows flexibility to structure notes to include narrative information.

Cons: Can't get answers to questions or any sensible follow up from startup coach who always states that he will check with a colleague and get back to us but never does. This is the worse customer service I have ever experienced in my life. Requests to talk with a supervisor lead nowhere. No one responds. Chat line staff sign off on problem tickets before reported problem resolved. Problems abound in almost every area--saved notes disappear without explanation, e-prescribing is cumbersome and not suited to work flow typical office practice. There is no training module and no instrcutions available for the e fax services through updox, no glossary of error messages, not reliable transmission to send or receive.

Kareo Billing Software

Jan 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: I was looking for a billing software for my relatively new part-time private practice (licensed clinical psychologist/psychotherapy). At the time I got the referrals from Software Advice, I was looking primarily at the moment to get started billing Medicare for an increasing client caseload with Medicare coverage. I contacted my three of the four companies provided to me and Kareo was the first to be able to set me up with billing Medicare, While now I can expand to use it for billing other insurances, I still have not set up another insurance to bill. So I will have to see how that goes. However, by consistently billing Medicare now with this software, I am familiar with many of the features of the software and billing is relatively quick and simple. I did sign up for Kareo's clinical software and while I am currently paying for it, I still have not used it.

Pros: Once client and insurance info is set up, It is very quick and easy to bill online for each claim. Thus I am more likely to bill for each session soon after the session rather than waiting to bill a few sessions in a batch. Also, the software allows for printing out 1500 paper Forms. I have not tried this feature yet but it could save me time and hassles refiling if I can fill out the form through the software. I also think some of the online tutorials are very helpful and thus make getting information more convenient than have to sign up for a phone or video training session. I have had contact with a number of the training coaches and in general, they have all been very helpful and easy to access. The billing software is also set up to record payments, running balances, etc. I have not utilized that feature yet but it is nice to know that it is there.

Cons: I really do not have a specific complaint about the software or the staff support.

Recommendations to other buyers: I was very busy when I initially got started with this software. I think I could have become more quickly proficient with it by setting aside time for the various tutorials and maybe using the various training coaches more effectively.

Watch you AR!

Aug 16, 2017
2/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Comments: Disappointing.

Pros: The system is fairly easy to use. Our original account representative was extremely helpful. When I would request certain reports, she would make sure that I received them monthly.

Cons: Watch you AR. If you commit to them the billing portion, they do not work your agin AR (even when I would call hem to find out the status.) Posting to patient's accounts would go to a line item, and not separated, which would make it look like the patient had a balance. Kareo (which is not located in the US) only does data entry for the insurance reimbursements, if there is a coding issue, they let it expire and do not have an issue with not collecting any funds. Also, if you don't stay on top of it, there are entries of write off's that the office is never informed of.

I began to use this system with templates that I created. I have used different systems and found this feature to be difficult. I have designed my own website so I am not a stranger to template making tasks.

Aug 17, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: I appreciate the discount for e prescribing only. I am a single person office, pay for a schedule system that is excellent and allows the pt. to prepay, and tech support is five + stars.

Pros: I can e prescribe and this is a great time saver. However, I would like to more easily print scripts for controlled substances without using 1 sheet per script. I treat ADHD and my patients often require 6 scripts.I do not use the scheduler, notes, etc. Because I do not take insurance, it appears that the insurance features would be beneficial. I also like the ability to find diagnoses for ICDM-10 by referencing ICDM-9.

Cons: One must find the pharmacy in demographics so as not to waste time. Using the prescription generator oftentimes will display those applicable pharmacies as does the demographics page.

KAREO is difficult to use for Beahvioral Health.

Jun 12, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to learn how to use on your own. Other than that, it is not the easiest program to use for behavioral health.

Cons: Very slow and cumbersome and not user-friendly for counselors 1 Cannot enter groups all at once (having a preloaded listing of clients and enter a visit in and have it populate automatically in all their charts) 2 No treatment planning option at all; other programs have treatment plans that ties notes and counselors to specific treatment plans (cannot update them electronically); 3 Even when you choose more than 10 clients per page, you still have to scroll down; window does not fit screen; if you get out of it, it defaults back to 10 clients; slows down progress 4 You should be able to print all notes out for client at one time I have worked at both the state and federal level and while their systems were much more in-depth, they were more user-friendly and ease of navigation.

Easy to setup and train new staff; powerful enough to really perform

Jul 21, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We selected Kareo to use right out of the gate for a veteran Doctor opening a start-up clinic with zero initial staff. Kareo training support during our initial phase was excellent, consistent, and readily available by phone and by online chat (a feature that we LOVE).

After the initial training phase, they have remained readily accessible, although due to the stability and ease of the product, we rarely need assistance even at the 9 months marker. As a consultant in billing and insurance for over 20 years, I have put it through the paces really hard, expecting optimal performance, and placing many demands on performance and accuracy that some might not.

Kareo has performed well while enabling me to easily train four new staff (who had no previous experience in the field) how to run the front office functions and even the initial entry of encounters for billing.

We like the security available to various levels of user profiles! Very helpful to include or exclude certain functions by employee. Another area we really use is the TASK function. With several employees, billing located in a different location, and all working different shifts, the task function is a huge plus for this software.

Kareo makes it easy to set up or switch and to comply with today's insurance, billing, and EHR regulations. An added bonus is that if we, or you, ever decide to outsource the billing portion, say, for instance, if you lost staff or just wanted to move billing out of the clinic, Kareo is positioned to immediately pickup and continue those functions seamlessly because of the cloud-based system. We particularly like the security of that backup plan.

We couldn't be more pleased on performance and ease of use. The highly competitive rate, month to month no contract, and no large upfront costs or maintenance fees are all excellent features as well!

With two generations of healthcare providers and a combined over 50 years in the field, and having previously owned a physician billing software company for more than 20 years, we are pleased to give Kareo a high recommendation.

Easy to setup and train new staff; powerful enough to really perform

Jul 21, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We selected Kareo to use right out of the gate for a veteran Doctor opening a start-up clinic with zero initial staff. Kareo training support during our initial phase was excellent, consistent, and readily available by phone and by online chat (a feature that we LOVE).

After the initial training phase, they have remained readily accessible, although due to the stability and ease of the product, we rarely need assistance even at the 9 months marker. As a consultant in billing and insurance for over 20 years, I have put it through the paces really hard, expecting optimal performance, and placing many demands on performance and accuracy that some might not.

Kareo has performed well while enabling me to easily train four new staff (who had no previous experience in the field) how to run the front office functions and even the initial entry of encounters for billing.

We like the security available to various levels of user profiles! Very helpful to include or exclude certain functions by employee. Another area we really use is the TASK function. With several employees, billing located in a different location, and all working different shifts, the task function is a huge plus for this software.

Kareo makes it easy to set up or switch and to comply with today's insurance, billing, and EHR regulations. An added bonus is that if we, or you, ever decide to outsource the billing portion, say, for instance, if you lost staff or just wanted to move billing out of the clinic, Kareo is positioned to immediately pickup and continue those functions seamlessly because of the cloud-based system. We particularly like the security of that backup plan.

We couldn't be more pleased on performance and ease of use. The highly competitive rate, month to month no contract, and no large upfront costs or maintenance fees are all excellent features as well!

With two generations of healthcare providers and a combined over 50 years in the field, and having previously owned a physician billing software company for more than 20 years, we are pleased to give Kareo a high recommendation.

I am truly puzzled as to how Kareo has ANY good reviews at all.

Feb 19, 2018
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It looks pretty...especially on the clinical side. They have INCREDIBLE SALES PEOPLE who will make you think Kareo software and everything else about the company is GREAT.

Cons: Support is horrible and its very hard to get anyone that you can understand. Even if you can understand, they don't know billing or the software and seem to just be working off of some script Kareo has put together for them. The success coaches literally just send links to the online help like you haven't already read that crap and were unable to find the answer yourself.....if the answer were actually there, but it isn't. Very hard to see what patient payments are for if a parent of a child pays because it only shows the cardholders name. Very difficult to make payments. You have to go to 30 different places to see one patient's account. I really do not like this software at all, but I really don't have achoice in the matter as my provider likes the clinical side of things.

Overall: Literally, none other than the fact that its cloud/web based.

Vendor Response

by Kareo on February 26, 2018

Thank you for your feedback. We appreciate the assessment of your experience. While Kareo may not have been a good fit for your practice, we have over 40,000 happy, productive users.

If you would be willing to provide your contact information, we would love to get more feedback about your onboarding and support experience. We would also be happy to spend more time with you in order to help maximize your effectiveness with the software.

Please email us at CustomerSuccessTeam@Kareo.com so that we may help.

Just Don't Do It.

Nov 03, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support

Comments: My biller used Kareo. When her business closed I stayed with Kareo billing and started using the EHR because it was free if you used their billing services. I never liked the actual EHR but it's integration with the billing software was important. I previously used the old version of MISYS which was noncompliant with the new rules under Obamacare. In comparison to MISYS and like anything free, this program is far, far inferior. It was like going from a Mercedes to a bicycle. Some examples: ·Scanned documents are all lumped together in one box unlike MISYS where documents are sorted under consults, studies, labs, hospital, etc and easily found. ·The font on prescriptions is 6-8 and can't be changed. It's so tiny I'm embarrassed whenever I have to give a patient a script. ·I'm in Ohio. Kareo was cited by the Ohio Pharmacy Board for noncompliance. Escribing was shut down all summer. Now at the end of the day I have to print out and maintain a list of every script I write. ·I can't see prescriptions from other doctors. They don't use Silver Scripts. I could go on but the worse thing just happened. I was given a 28 day notice of a 40 % price increase in what they charge me for billing so I'm leaving. I discovered, as did another reviewer in this thread, that my data is hostage. I'll have to pay monthly to JUST LOOK at the EHR data. Or I can printout every patient's chart before they shut me off. They are shaking me down and holding my data as hostage. This is egregious but probably legal on their part and is probably in the contract I signed.

Pros: It's in the cloud so easily accessed

Cons: It's in cloud so your data will be hostage when you leave.

Recommendations to other buyers: Don't put your patient's medical data in the cloud. Nothing in life is free.

Capterra-loader

Very easy for anyone to use and learn!

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The reporting ability and the ease of being able to explain a balance to a patient. Scheduling a patient on the right day/time is important and being able to time block and customize for 5 Drs has been beneficial.

Customer Service reps are always there when we need them to walk us through an issue, which isn't what we always experience.

Cons: Updates can be tricky. If we had notice of exactly what pieces were being updated, it would help out quite a bit. However, updates aren't that frequent and usually its for the better.

Overall: Having multiple Drs under one set up was originally tricky. Once I was able to get in there and move around a little I was able to do what I needed and patients have not been affected.

Good Value for your money

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Started small with just the billing platform and have expanded to billing support, EHR, and marketing. The EHR and billing work seamlessly and accounts can be viewed in EHR. Pt reminders are via phone, text and email. Most insurance verification can be done on the platform. Labs and other ancillary services can download results into the EHR.

Pros: It's the total package. You can purchase as much support or as little as you feel you need. Marketing made a big difference for us. The pt reminders have made a huge difference also.

Cons: Sometimes your team gets changed and there is a getting to know you stage.

Recommendations to other buyers: Do the EHR and billing platform together. Some EHRs claim they can work 100% with a billing platform but once you've experienced it, and experienced lost data that didn't translate over, you won't go back.

An unfortunate let down

May 18, 2017
3/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: This software provides beatiful EHR templates for charting. You can also create your own specified templates but the pre-made ones suffice. Along with that the scheduling in the EHR is easy to use and you can create a patient if they aren't in the database and you need to schedule a new patient.

Cons: Customer service is one of the worst providing customer service I have experienced. Dedicated members of managed billing, enrollments, and marketing don't even communicate efficiently. They also have you do their job at times when they have the resources at hand to figure things out yourself. You'll spend more time trying to get the certified medical biller and coder to do their job than taking care of patients.

Overall: An electronic health record system that works but even in itself has too many shortcomings for taste.

Kareo review

Jun 01, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: None I can't think of a positive as we are still blinded by the lack of support we experienced. Most staff don't know about their own system

Cons: ADP is the best choice. The EHR part of Kareo has many flaws, very little control and is a poorly designed system in comparison to other EHR/PM systems on the market.

Incompetent staff. Nobody can understand what it's like running a medical practice within Kareo. Their support staff are poorly trained and Kareo allows practices to have little control over drop down labels, deleting staff from drop down menus. The simplistic tasks seem like moving Mount Everest.

None are perfect, but Kareo is proficient

Jun 20, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use front-end, great support line available. Ability to customize the branding, if you want. Lots and lots of reports, with the ability to use an API to download raw data and use an outside database to further customize the exact data you want. That you don't need your own IT staff to use the software (they host the solution) and you can have unlimited users without extra fees is a big advantage.

Cons: Let's be honest, no billing software is perfect. Given enough time, I could pick any of them apart for things they do in less than ideal ways. So take this with a grain of salt: some of their features need a bit of polish in how the pieces fit. They look great on the surface, but sometimes the gears underneath are a bit rough. I'm optimistic they'll get it right soon.

Recommendations to other buyers: Use a billing expert to really dig deep, and take your time during the demos. You need to be able to think of the nuances of your practice (all practices are a little different, even different states have varying requirements) and make sure that you can find a fit for yours.

Kareo is a great, simple, software program!

May 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The program is simple so it is fast to train on. We are a billing company and physicians have turn over so we have to take a brand new employee and get them trained on the Kareo Billing program quickly. Within 30 minutes I can train an individual and I can even do it over the phone. The customer support has been really good and they are very knowledgeable.

Cons: The updates are generally done towards the end of the month and sometimes there a bugs in these updates.... maybe not tested completely but Kareo has been really good to get the fixes out as soon as possible. I would like to see Kareo do more tests on the releases before they are sent out to the end users.

Recommendations to other buyers: I recommend you talk to current Kareo customers, call them and make sure your specialty needs are provided. We bill for over 15 different specialties and Kareo has been able to handle all of them with no problems. Each specialty is unique and you may have specific needs that need to be addressed before using the program. This will give you the knowledge you need to move forward with this program.

Nov 30, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support

Comments: I am the owner of Medical Specialty Billing, LLC, We will be celebrating our 13th year next month. We bill Multiple Specialties including ASC's. Surgeons and Family Practice. Up until 2006 we used Medisoft server based software. In 1996 we wanted a program that had more flexibility and did not have never-ending fees forcing us to buy every upgrade. We wanted a program that listened to it's users and was written as a software for billig companies. I did research and found that Kareo fit our needs. We have been using Kareo since 2006, for over 6 years now. Many upgrades have come though since our first year. We are able to offer our clients and customers so many options, including EMR integration & patient payment portals. Practice Fusion and other programs can be linked through a secure portal. We love to keep our clients satisfied and they love that we can give them up to the minute information. We have clients from California and Washington State, to Florida and Kansas. Our clients are able to log into their accounts and check out any information whenever they want. Even if its 5 am in California our Florida clients are working at 8am; they don't have to wait for a server to turn on, Kareo is always on for them. Additionally, Kareo is so easy and intuitive. One of my team members said its the easiest software she has seen to learn. The free video teaching webinars are great and very thorough. Some ask about support; I use Chat support if there are any questions I have. We all need support now and then and I have had the best experience with the support staff. They truly do want to help us succeed. We have benefited with the Kareo and Practice Fusion integration. We just signed up a new client who already was using Practice Fusion. He was very happy to know that he can continue with his same EMR and not have to make any changes. When asked, I always recommend Kareo .

The EHR does not have many bells and whistles. As a free service it sacrificed, however the options do not compare with most other services on the market in the new price range.

Jun 13, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Comments: Kareo is similar to PracticeFusion except they now charge a few for the EHR. If the company had made changes in the operating platform to keep it modern like other programs on the market it would be great, not all programs have iPad apps; otherwise it's a waste of money and would recommend picking something different.

Pros: Familiar with software and functions. Easy to use and maneuver. Web-based and compatible with MAC. iPad application available for tablet users.

Cons: Rates are fairly comparable with other EHR systems, however Kareo does not often the functions that are available on most EHRs. Not compatible with all specialties. Support is hit and miss.

Gets the job done for basic Medical Billing / Patient Portal

Jun 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: This is a program for medical practice and not big groups. The program provides basic tools to run a business and a successful growing practice. IT is a cloud based program which is great for providers / staff who are on the go and need access to the program. Also a plus if you have off site staff ex: Billers.

Cons: Started as a free program and and no charges different plan levels. Some features that were once a free item are now restricted. If you had utilized the features prior to the paid version you must purchase at that level. Customer Support is very difficult to contact and gives you piece-mail information instead of giving you more information on how to maximize the capabilities of the program.

Not Medicare Compliant

Apr 11, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: Automated text message reminders sent to patients when they work are helpful. The software automatically posts good reviews to multiple websites.

Cons: Separate EHR and billing programs. Nowhere on an eval or POC for a physician to sign and date, ( have to hand draw a line, looks unprofessional). Need to enter a patient's referring physician every time on the billing sheet, it doesn't automatically transfer from the demographic data. Manually have to fill in an authorization on to the billing sheet from the billing program (requires remembering which patients have limited visits or dates) for every encounter. Customer services takes weeks to correct a problem. One issue with a template took 6 months!!

Overall: Electronic billing.

Loyal Customer for over Five Years

Aug 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Kareo is a superb software in all ways including support. I love how easy it is to maneuver from screen to screen and how detailed every option is. Kareo support is the best from the website clear to contact us support. Issues are addressed and taken care of quickly and that is huge to a small business like mine.

Cons: Seems silly but there is no extended time lapse for payment. Being a small business I operate on a very small budget at this time, that money comes out even if it is not there. I appreciate the fact that that is how they need to run that aspect but it would be nice to have a day or two extension on that.

Recommendations to other buyers: Take the Demo but also look at the small things such as the price and the people involved in selling the software, they can speak volumes to the overall integrity of the software. Example: I was speaking to a salesman who said something very negative about Kareo, I love this software so I got a little defensive for that very reason I took him off my list of vendors I might ever have anything to do with. Integrity is paramount

Kareo has been instrumental in billing "clean claims" to the insurance.

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to navigate and customer service is professional and helpful. Claim rejections are informative as far as what is needed by the payer and enrollment assistance is easy to access. Claim scrubbing can be done for each new patient which creates smooth billing for ongoing claims.

Cons: Not enough variety for report options and the custom report option is too complicated. Billing secondary claims can be perplexing trying to attach the primary remit information to the claim. The sort method for some of the screens could have more options.

Overall: Clean claims

Feb 07, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support

Comments: We are at a time in healthcare where nothing can be taken as a certainty. It is difficult to make long-term plans in such a rapidly changing environment. The healthcare delivery system itself is in a period of rapid change being driven by the nation's economy, exploding technological advances and the ever increasing amount of regulations. Most folks in the medical practice are as they should be, focused on patient care. At the practice or billing company level we work hard every day to just process the daily work. We need someone to give us the tools to efficiently process encounters and get the practice paid. We need someone like Kareo, whose engineers and management understand both healthcare and technology. The Kareo platform is easy to get going, requires no long term contract or maintenance agreement, low to no start up costs - can be used stand alone or on a basic network to allow device sharing. It is intuitive, especially to someone who understands the workflow of medical claims. Paper claims can start going out the door on day one, certain commercial claims electronically in three days. It is feature rich - scheduling, insurance eligibility, document management system, automatic payment posting, "Alert" and "Task" features, Excel add-in for custom data extraction. The features go on and on so look at the website and videos. For a very affordable monthly payment, Kareo offers the tools to maximize your productivity while keeping you up-to-date with changes being required by our evolving healthcare system. They even offer multiple levels of service to accommodate every size office. Kareo is a very easy, low risk decision. When you consider they offer a comprehensive, high level practice management platform interfaced to a free EHR (Practice Fusion) there is the very real possibility you may find a home. We did at my billing service.

Medical Biller 5+ years experience using Kareo PMS

Mar 10, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I like best about Kareo is how the To Do List helps me prioritize my daily tasks. The Unpaid Claims Report gives all the details necessary for contacting payers regarding past due or no response claims. The statement process allows for personal notes to patients. And I especially like how the Provider Performance Reports keep my clients in the know with automatic emails about their daily, weekly or monthly key indicators.

Cons: I don't like how the Kareo EHR and PMS interface causes the encounters to lose the details for prior authorization number and referring provider fields that were completed within the PMS during the scheduling of the appointment. This issue creates lots of extra work for the billing staff because we manually must re-enter the prior authorization number and referring provider on every managed care encounter.

Recommendations to other buyers: I think reading feedback from existing users is a great way to better understand and evaluate the pros and cons for any product/company.

Kareo Billing and Practice Management programs work.

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The support is excellent and you can always get a live voice to discuss issues and develop solutions.

Cons: Would like to see the cost come down a bit.

Overall: We are a small practice, and handling the office management, administration and billing was taking too much time and manpower to address. The Kareo Practice Management app allows me to stay on top of issues and keep my practice running well. Their billing team is excellent and we have a dedicated team leader from Kareo (Tanya) who is outstanding. They have kept my A/R aging under control and have really helped me deal with the many hurdles you can face with insurance companies. I have been able to use my time on running and growing our business and have been able to focus our small office staff on customer service and revenue generating activities.Strongly recommend you check Kareo out.

Recommendations to other buyers: Worth a look

Awesome product, ABYSMAL support

Sep 15, 2016
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use EHR, support however is nearly absent. If the product is not go down in flames, they need to sell it off to a company who can do a little cpr to stop from running screaming from the building when they cant support, answers to questions about their monthly invoice, or even help configuring the program so you can actually use it. The lack of support is just baffling!

Cons: Once we got the system, it was like the vendor fell off the face of the earth. First our sales rep quit calling us, then our success coach disappeared, and so on and so forth. Messages are left in a cabbage patch where calls are not returned. They keep overbilling us for products and services we are not using or that they have failed to provide, and then there is nobody to talk to to correct the problem.

Recommendations to other buyers: Randomly call support and ask questions to see if they ever answer.

Vendor Response

by Kareo on September 20, 2016

Hello Michelle,

We appreciate your candid feedback. We'd like to reach out for more information and address the issues you mentioned, including questions about your monthly invoice, configuration of the program and your experience with support. Please email us at customersuccessteam@kareo.com to confirm your account information and provide a phone number where we may contact you.

Thank you for taking the time to write your review, we appreciate the feedback and will address the issues you identified.

Capterra-loader

Great support and help for billers

Mar 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I think , billers must have created this tool. The integration with the clearing house is fabulous. We can track claims and work rejections/denials immediately.

Cons: Its disappointing to admit that the support and troubleshooting was not that great. I have had many times where I have had to get with Kareo support for some system glitches and errors. It slowed down my work as a scribe.

Overall: It was a great system for a small clinic as I have experience with Epic as well. This software made my job easier as a scribe as we no longer need to use paper and pen.

They are not fully certified for meaningful use as advertised. T

Dec 08, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: fairly intuitive EHR. Really this is the only benefit. I started using this when it was free, and thats about what it is worth. Very little functionality. Basically no support.

Cons: They are not fully certified for meaningful use as advertised. They have not kept up with this lately. Customer support has gotten worse despite charging more and more. NOw they just email you support articles and charge you for "expert guidance". EHR is clunky, a lot of bugs. Notes often don't save. CHange pricing without notice!

User friendly, dependable software

Sep 21, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: This software is user friendly and the ability to show others makes it helpful.

Cons: Some of the report options. Drs will ask for something in particular that I just can't produce. There are also a couple options that are editable when info is entered we feel should not be.

Overall: I have been using Kareo for 2 1/2 years and we haven't had any major issues w/downtime and/or malfunctions w/in the systerm

Recommendations to other buyers: Try it out and know that help is only a phone call away when you run into problems. We have never had to stay on hold for a help representative for long periods of time which makes running an office easier.

They still have not resolved the issues we have been complaining about since June

Oct 07, 2016
1/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Multiple emails, multiple calls, multiple people, multiple handoffs, and it STILL is not fixed! AND to top it off, at 8 pm central time on a Friday night, we get our invoice for this month and it is absolutely and completely WRONG! They billed us a percentage of revenue on a service we are not even subscribed to! And it is now after hours and you can't even call them to fix it! I called the bank and put a stop pay on the account because it's the only way to stop them from sucking 3 times the money we owe them, directly out of our account! We even left the CEO messages on LinkedIn because we don't seem to able to reach anybody any other way!

Pros: Just don't do it. Seriously. Find a company who answers their phones and takes care of their customers! The software is good, but sheesh, what good is it if you can't even use it correctly because they dropped configuration on it's head???

Cons: Oh. So many. So so so many. Unresponsive to calls, emails, chat boxes, and most forms of communication. No way to dial out of the phone tree and actually talk to anyone. Last month I was willing to say at least it cant get worse. Apparently it can.

Recommendations to other buyers: See the above. I have never, ever experienced such a poor level of customer service. They will respond by posting a note telling us to call them. Good luck reaching anybody when we do call! Why are THEY not calling us to resolve these issues?

I am a sole practitioner

Jun 08, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: For a small practice, this is one of the. Ost cost effective programs I have seen.

Pros: Progress note generates the billing. Professional reports, professional looking statements Can add timed codes for medicare patients so you can avoid a billing error. Can fax evaluation dirctly to MD upom creation .

Cons: Cannot have two "user windows" open at once without paying additional money for 2 PTs. For example, I would like to be able to document on my ipad while in a room with a patient, and then comp,ete the note on my PC in my main gym area. I have to exit out,then sign back in on a different device, taking 4 steps instead of 2. Doesnt sound like much, but adds up to a lot of time over the course of a day. Many of the features have additional rcurring fees. (Schedule, outcomes,) Not all fields are customizable. You can add "smart text" for frequently used phrases, but this option is not available on every field. For example, cannot add smart text to the Plan, or to Assessment. Have asked many times if could be added, but it has never been put in update.

9 years and still happy with Kareo!

May 29, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Love, love, love the document manager which makes it easy to manage, organize, and attach incoming documents from my various clients. Get new practices up and running, submitting claims within 48 hours. I don't have to batch and upload claims to a clearinghouse. I dont have to download ERAs from the clearinghouse. Everything is all in one place. Oh, and it is web based, no need for secure servers on my end and I can give access to my clients. Also no need to worry about backing up data.

Cons: Statements require more work than they should in my opinion...perhaps due to my specialties, but I find I need to manually review before letting the batches go out. But I love that we can send electronically right from Kareo.

Recommendations to other buyers: Talk to other Kareo users who bill your same specialty and ask what they like and dislike most about the software. If you can get a colleague to show you their tips and tricks, it will be a big help.

Kareo Software

Apr 15, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The startup was flawless. The switch from one clearinghouse to another went smoothly. Support in the beginning was above expectations. Trainings were easy to follow. The product is very user-friendly.

Cons: Support after your initial 90 days is slow. If I send an email, it gets an instant automated reply that it's been submitted and says to give them 24 hours. So far, it's been more like over a week before someone responds. Also, the first time I called in for help at the help desk, I got someone that wasn't easy to follow, and frankly didn't seem to know what he was talking about. I was actually told wrong information. I questioned him but the help desk person insisted he was correct. I didn't want to argue, as I figured he knows more than me right? So even though my gut told me he was wrong, I did it his way. But, I still couldn't rest with his answer, so then I watched the help video again and sure enough I was right and therefore it caused me to have to go back and change things back which took some time. He just wasn't an expert so to speak and I believe anyone that is helping you should know more than you.

Recommendations to other buyers: Check for hidden fees. Is it unlimited claims? Is the monthly charges per provider? Do they offer a discount to mid-level providers?

Horrible Customer Support

Feb 27, 2018
2/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Ease of use, very simple and intuitive. Customer service was good at the beginning, but now impossible to reach.

Cons: Customer support almost impossible to reach, I sometimes wonder if they just have people in sales looping more people onboard like a Ponzi scheme. It's almost March and I can't get any answers as to why our "Trizetto migration" has not been done, and enrollments keeps changing the date. Meanwhile, we have barely received any collections since November.

Very Frustrating Experience

May 30, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Comments: After spending about 10-15 hours learning Kareo and starting to develop templates, I threw in the towel and canceled it. Thank goodness I was on a free 30-day trial period. The straw that broke the camel's back was not being able to schedule non-patient appointments and being told my request would not be dealt with by the engineers in the near future. They have their "roadmap" set for the next few months already and take customer input on a quarterly basis.

Pros: When I asked to speak to a manager, I got someone who was professional, nice, and apologetic for some problems I ran into. The "success training coach" was very friendly and genuinely seemed like he wanted to help and accommodate any request.

Cons: The sales rep did not communicate to the "success training coach" what I needed to have my EHR configured. We wasted hours on the phone trying to figure it out. Had she just communicated my needs to him ahead of time, he could have solved the issues behind the scenes, instead of having me lose a few hours of valuable time. After all of that, when I started using the system, I discovered you cannot book a non-patient appointment!!! The system does not allow you to schedule meetings or non-patient related phone calls!

THE WORST BILLING SOFTWARE EVER

Aug 01, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: NOTHING EXCEPT LOOSING MONEY BY DENIALS AND REJECTION THAT WERE NOT RESOLVED. REPRESENTATIVE FROM INDIA KEEPS ASKING EACH OTHER ABOUT THE CAUSE OF TEH PROBLEM AND NO ANSWER TO ME. ASK ME TO CALL TOMORROW!!

Cons: STOP SHIPPING YOUR SERVICE TO INDIA WITH PEOPLE WHO LET ME STAY ON LINE FOR 45 MINUTES WITH NO REAL ANSWER. HAVE TO WAIT EVERY TIME I CALL AND THEY KEEP ASKING ME TO HOLD UNTILL HE GETS AN ANSWER AND NO ANSWER!!

Overall: PLANNING TO TERMINATE IT IN FEW DAYS

Not the best, but not the worst

Nov 09, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: The software is easy to learn and use. It is easy to verify the patients insurance and you can save it each time you verify it.

Cons: not an easy way to apply credits to another service line or another date of service, clearing house rejections do not always have a clear explanation to why they reject. When charting, it will not auto save and if you do not do chart quick enough, it will kick you out of the system and you loose everything you've charted on.

Feb 26, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I manage a small billing company that focuses exclusively on working with privately owned physical therapy practices, and have been in this segment of healthcare for the last eight years. Prior to that, I spent several years working with other specialties, as well as working for both government funded and commercial insurers. In all of my time in the industry, I've never found any other solution that is as simple yet comprehensive for managing medical billing than Kareo. I've used many, including huge legacy systems, and even off-the-shelf software solutions. When I looked to change from the system I was previously using, I looked first and foremost for a company that was providing a solution that would be hosted and maintained by someone other than me; I needed the time back in my schedule to be able to focus on running the billing aspect of my clients' practices. Second, I looked for a system that was scalable, offering each of my clients their own entry point from a feature and price standpoint. Third, I wanted a system that we could use in a collaborative fashion, and one that was entirely transparent. Implementation with Kareo is very smooth. Whether at initial setup and working through EDI enrollments, or as changes in the practices happen over time, changes are easily accomplished on the fly, with automation and assistance that brings simplicity to the process. Training is supplied by Kareo, another big plus for me and my clients. As personnel changes occur, training new folks is as easy as 'plugging them in' to the resources that are all provided by Kareo. In ending, I'll simply re-state what I said at the onset. In my opinion, I've not found a finer system to work with, and I highly recommend Kareo!

Best Support!

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I am new at this billing venture and I would not have made it through had it not been for the fantastic support at Kareo. This is a dedicated company and I am fortunate enough to have become a part of it. The entire package is very user friendly but the support you receive is the best in the field. I have told many, many people about Kareo and how pleased I am with what they provide, I know others are looking into switching.

Pros: support, ease of use

Cons: a bit pricey but if I made more money I would not find fault...they deserve to charge what they do!

Oct 24, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: My name is Debbie Sullivan, and I am the founder and CEO of DR Medical Billing and Consulting, LLC in New Jersey. I opened my company over 3 years ago to offer billing and consulting services to small, struggling medical practices. Our company is unique as we allow the practices to continue using their current practice management systems; we just become an extension of their office as their offsite "billing department". I noticed, after meeting with several older small practices, quite a few offices were still using the old ledger system, using Google Calendar to make appointments, their clearinghouse to submit claims, and QuickBooks to keep track of payments. Not a very good system! I began the task of finding an easy to use, all-in-one, affordable solution and I found it with Kareo. Kareo is very user friendly and easy to teach. My offices were blown away with how easy it was to implement and use. It made their lives so much easier. Instead of 4 different systems, they only had to log into one. All the providers really liked the reports they could easily print on demand. One of my geriatric doctors said he was impressed that he was able to log in and get patient phone numbers to call them from anywhere in order to give them test results or check in on sick patients. I currently work with eleven different Practice Management systems, but I always recommend Kareo to practices that have outdated systems or none at all. Out of all the systems we use, Kareo is the most user friendly, was the easiest to implement, was affordable, and has had the both the best customer support and reports on demand. I highly recommend Kareo to anyone in need of a great Practice Management system!

May 10, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I own a small chiropractic clinic, where I am the sole practitioner. I have always done all of my own billing, so finding a billing program that streamlined the process was very important to me. The fact that Kareo integrates with Practice Fusion makes the process incredibly easy! With the new federal regulations on EHR's, I needed to find a new documentation program. I settled on Practice Fusion, which is what lead me to Kareo. I use the complete version of Kareo, which suits my clinic's needs perfectly. I have been using Kareo for approximately 1 year now. The implementation process seemed very overwhelming at first, which may have been due to the fact that I was trying to squeeze in the webinars in between seeing patients and documenting! Once I took a few hours to sit down and play with the program, I became much more comfortable with it. My front office staff had a small amount of difficulty adapting to Kareo, simply because our previous software allowed them to apply a co pay to a patient's account directly from the schedule, which Kareo does not do. They have since adapted to the change, and things are flowing smoothly now! Kareo's billing software is far superior to any billing program I have ever seen, and it is a fraction of the cost of most others! It is a very easy program to navigate, and the customer support is wonderful. Deciding to use Kareo in my practice was one of the best decisions I have made! Kareo's billing software is far superior to any billing program I have ever seen, and it is a fraction of the cost of most others! It is a very easy program to navigate, and the customer support is wonderful. Deciding to use Kareo in my practice was one of the best decisions I have made!

Irvin Medical Claims owner's Review

Sep 29, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very User friendly

Cons: KAREO has really improved the accuracy of billing. I'm unaware of any Cons.

Overall: KAREO has really improved the accuracy of billing. I'm more efficient. The Drs complete more notes faster and they are sent directly to me for billing! As a result the Drs and I see greater a greater return faster!

Recommendations to other buyers: KAREO has really improved the accuracy of billing. I'm more efficient. The Drs complete more notes faster and they are sent directly to me for billing! As a result the Drs and I see greater a greater return faster!

Worst EHR ever

Feb 04, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: What bothers me the most is that I have cancelled it but they cannot even provide my patients records. Out of the some thousand patients I have, they are only able to extract a few hundred patients. Now the accounting department wants me to pay to have access to my patients record even though they cannot provide data to extract all my patients. I have paid my new EHR to migrate my data but Kareo was not able to provide all the data. All they care about is money. Please save yourself the ordeal and look for a different EHR. Kareo is useless

Cons: I used Kareo for a few months after my billing company recommended it because they are familiar with the PM but it turned out a disaster in every respect. 1. Horrible templates 2. Eprescribing sometimes works and sometimes it doesn't 3. Customer service is non-existence 4. Very expensive

Support Team

Jan 07, 2015
5/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The Kareo support team has made my experience using Kareo the greatest! Initially, I started using the Kareo Help Center. When I tried to do something out of the ordinary for the first time, I'd get stalled. Then I'd try to figure it out myself in the Help Center. Sometimes that worked; sometimes I spent a lot of time and got nowhere but frustrated! I'd end up calling Customer Support, only to find out it was some simple thing that I had overlooked. The CS representatives were always helpful and friendly, putting me at ease. All exhibited exceptional patience walking me through the steps and answering my questions. They always offered to help with anything else I might have a problem with and encouraged me to call them any time. Now, if I cannot figure it out in a short time, I reach for the phone!

Cons: We are unable to make full use of the automation for posting Remittance electronically for most payers, including Medicare. The problem does not lie exclusively with Kareo; it stems from our TIN and NPI being shared with a Skilled Nursing Facility because we are owned by the same company. We are in the process of obtaining our own NPI number in an effort to be able to change that issue.

Recommendations to other buyers: The Support Team and Help Center are awesome and readily available 24/7! Use them.

Bad Customer Service

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: The scheduler is very helpful, I like that we can place a color coordination. I also like that you can view it when you hoover your mouse over it.

Cons: The view settings, you can not adjust your views. Reports are hard to set up and customize even with the Excel Ad-In.

Overall: Newer use than our old one but not what our intentions and not user friendly, aesthetics could be better and better synchronization with the practice management

Worst customer service and they do not have a system in place to transfer or download your ehr notes when you no longer want to use their service. You literally have to download all patient notes one by one.

Feb 28, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: They should not be in business

Pros: Absolutely nothing. They change service fees without any warning. They never answer the phone. When you do speak with customer service they really could care less.

Cons: Worst customer service and they do not have a system in place to transfer or download your ehr notes when you no longer want to use their service. You literally have to download all patient notes one by one.

Kareo is a great way to have your patient information at your fingertips. It is so easy to use.

Jan 18, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that all of the information is hooked together. So, you can make a note that will on each record, along with the relevant information.

Cons: The search features are not great. You can put a word into the search that you know should bring something up, and it says no result. I would like an easier way to look for information.

Overall: I was able to make many notes about the patients and their appointments.

Lost thousands due to their incompetance

Feb 26, 2018
1/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: You have to enter the payers, their addresses, and all the info for the entire billing infrastructure as well as the particular patient's info. Then, it fails and you need to be watching each particular claim to find out if there was rejections or if the money isn't flowing. Is thousands of dollars lost worth a low price?

Pros: seemlessly integrates with Practice Fusion. There is no up front cost. really the positives are hard to write

Cons: Didn't send claims to medical assistance then when finally getting through to them they said : 1) it was my 99213 code ; then 2) medicare did it and 3) everyone else but them

Easy to use, nice text shortcut feature.

Nov 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Calender should be printed in the grid format rather than each appointment, so that appropriate time grids can be maintained well.

Pros: Ease of use, text shortcut features are awesome, ease of loading the template to initiate the note.

Cons: Needs more categorization for templates regarding therapy and rehabilitation. Printing the notes is a challenge as you have to print them one by one. If there is a feature to print multiple notes at same time, it will be really helpful to save time and make the chart at the end of treatment course, rather than printing one note at a time.

Two thumbs up!

Jun 18, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This program is so user friendly. I was able to start billing my paper claims on the first day and most of my electronic claims within 48 hours. Everyone at Kareo is very helpful and knowledgeable. They check in every so often to make sure you're not having any issues and to see if we (the customer) have any suggestions for future changes to the program. I appreciate that Kareo is on top of changes with coding and insurances and they make sure there is a seamless transition when the changes actually take place. I can't say enough about my experience with Kareo over the past 4+ years. Two thumbs up!

Cons: I have spent the last 4+ years thinking of what I don't like about this program, and I have nothing!

Recommendations to other buyers: Stop looking at other billing programs.....you won't be sorry by choosing Kareo.

Terrible software functioning

Apr 01, 2015
2/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: I have very little to say positive about Kareo. My practice contracts with a billing company that utilizes Kareo as their practice management software. I have a small agency of 25 users on the system. We have requested hundreds of fixes and interventions from Kareo, and they can very rarely treat us with any priority or give us help that we need. If I did not have a financial commitment to my staff, then I would stop billing right now with the company I utilize and move to another company just because the Kareo software has wasted so much time and money for my business.

Cons: They have significant problems with syncing information between the EHR online system and the Practice Management (PM) system. This problem creates vast issues with scheduling, missing superbills/encounters for billing claims. My office manager, at this time, spends more than half her time dealing with Kareo glitches caused by these problems. Also, the EHR system consistently locks and fails to open for my staff to do their notes and superbills in a timely manner.

Recommendations to other buyers: Do not purchase this this program. Look at Therapy Notes or something else.

Billing with Kareo

Sep 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is so user friendly! And if I do have a problem, all I have to do is chat with a Kareo customer service rep and it will be resolved.

Cons: I haven't found a way to print out a report that doesn't include the accounts we have turned over to collections yet.

Overall: I had never done billing before I joined this company. They were using Kareo and am I glad?! It was such an easy thing to learn

Recommendations to other buyers: I think you will find Kareo to be worth the money.

Kareo in a Men's Clinic

Dec 13, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: To date, I have used Kareo EHR for the best part of a year. Altho like any record keeping system there is a learning curve, but after that, it becomes very intuitive. The templates are very helpful. Overall, I would recommend this for anyone.

Pros: The program is customizable and the templates make life easy. The info available inside the system about the drugs the patient is taking is helpful when you find a drug you are not familiar with.

Cons: The flip side of the templates---you have to customize the program. The program is designed to work for most any application so if you don't use it all, you can delete that part. During the time I've used the program, there have been updates that are a bit frustrating because you have to figure out how to do what you need to do after the change. It would be nice if there was some communication from Kareo to let us know what the changes are and how to work with the changes.

Recommendations to other buyers: Look at the different modules and what they do. Some of the modules and services available I can't use because Kareo doesn't have my specialty available to promote. Look at all the services prior to finding them elsewhere.

Feb 24, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Guilford Youth & Family Services is primarily a youth services bureau with the additional component of a mental health clinic for youth up to the age of 18. Most youth service bureaus in our area have a small counseling program, but very few, like ours, participate in third-party billing. In addition, our caseload ranging from 75 to 90 patients sets us apart. Our previous billing software was cumbersome and labor intensive. It would take several months to collect what was due, and billing issues were difficult to discern and resolve. After some research and meeting with a billing consultant, the decision was made to move forward with Kareo in the summer of 2009. By far the best billing decision we have ever made! We use the Complete Edition and our clinicians are considered mid-level providers. Within 3 days we had transitioned the data from the old system, trained our clinicians and billing clerk, and had done away with paper encounter and billing forms. Kareo personnel were available for support and continue to be to this day. So what does this all mean for our numbers? We increased our revenue by 50%, while payment velocity went from 2-3 months to less than 20 days. Clinicians can create an encounter and send if for billing in less than a minute. Issues are resolved quickly because the system tells you what the errors are if the clearinghouse kicks back a claim, and no more stuffing statements in envelopes - they are sent out for us! Kareo has allowed us to move the billing process along quickly, as well as the ability to set up painless checks and balances between our providers and billing clerk. Fewer mistakes mean quicker and bigger revenues!

Feb 05, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We are an out patient physical therapy facility and started researching new software systems to keep up with the times. Our old system did an adequate job, but we were looking for something with new features. We researched a bunch of systems and decided to switch over to Kareo January 2012. Our intergration was smooth and we were able to call or email our Kareo rep with any questions. We thought the training Kareo provides was extremely helpful and we always have the option of going back and using the web based training material and webinars anytime. From a billing stadpoint, Kareo has made my job much more efficient. Reconciling accounts takes no time since all of the information needed is right there on the code screen. I receive EOB's and ERA's which are delivered to Kareo and most are automatically attached to the patients accounts. I can even post with just the touch of a button since Kareo fills in all the boxes for you. This is a huge time saver. Another great feature is the Insurance Collection Summary. I love that it has the ability to link patients by insurance company. It give a quick overview to where I have the most money outstanding. I have also found that I am able to submit electronic claims to a larger group of insurance companies since Kareo works with two clearinghouses. Another great feature is the "check eligibility" button in the patient screen. We can instantly access patient benefits from approved insurance companies which is huge in a fast paced office. Overall, we are very happy with Kareo and would recommend the system to anyone looking for a more steamlined system with easy to use features.

Easy startup, intuitive system, runs on all playforms; few issues with cash only accounts and support

Sep 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Kareo is super easy to get comfortable with if you've ever used an EHR, works in most browsers, cloud based, rarely if ever have we had a system slowdown or shutdown. The scheduler, in clinic workflow, and patient communication are really well done. ERx and direct address are well integrated. Templates are numerous and easy to build and customize. Easy to use old notes to build new ones. Very easy for non clinical staff to learn.

Cons: Using Kareo in a cash only environment isn't the easiest. They steer you to their credit card processor and don't really make it easy to run your own. The support is mostly responsive but can be superficial.

Terrible. Going on 4 months, cannot bill Medicare due to their incompetence. No formal training.

Jul 16, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: lots of options in reports, but not easy to figure out. colors of screens are easy on the eyes. no other good comments.

Cons: Poor training. poor customer service. errors that I do not get answers on. Does not pull in appointment code & ending date of service, using Care360 for EMR. Pulling up info - not enough info shows. No place to make recommendations (like when pulling up the list of "encounters", which insurance is it). Too many steps to find the patient balance, why is it not on the first patient screen. Also, copay, have to add an extra step in to find copay for insurance unless the patient has a card. Difficult to figure out what needs to be fixed on denials. No place to put the reason the patient is coming in that will cross over. So an "office visit" for any reason, we make a note and then have our staff print that day's appointments - or flip between systems. I have over 30 years experience, the sixth system I have been on, and I am NOT happy.

Overall: I cannot honestly say that has given up much benefit = perhaps more options for reports.

Easy to use, reliable and in our control.

Apr 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Before using Kareo we outsourced our medical billing and incurred nothing but lost claims, missed filing deadlines and lack of communication with the vendor. Kareo puts US in charge of our own billing. The software's ease of use is the best ever. Communication between Kareo, the clearinghouse and us is professional and their responses are timely. We have a small business and Kareo is perfect for what we do. The cost is far better than hiring an outside agency to do our work.

Cons: I can't think of anything that isn't good about the software. Of course, we don't do patient scheduling with it, only the insurance billing, and that is perfect for our needs.

Recommendations to other buyers: Try it for a month. You're not obligated. I taught myself to use the software with Kareo's instructions and couldn't be more pleased.

Love Kareo

Sep 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love all of the tutorials that Kareo makes available to you, its so easy to lean the system

Cons: some of the reports

Overall: Kareo is one of the easiest billing systems i have used, and i have billed on many systems. the technical support they supply to you makes it very easy to learn. I feel any one that chooses this billing system will definitely benefit their practice. i have been billing on this system for three years now, and absolutely love it.

excellent practice management software for general outpatient practices

Dec 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: I would like to see more support for creating more personal or customized templates for my wound care practice

Pros: I like the fact that EMR is very user friendly for billing, practice management and clinical documentation from the front end.

Cons: not easy to build customized templates for my specific practice. Could be more friendly for template building for a larger outpatient market

Looking for More Compatability with other Softwares

Sep 14, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Very user friendly, nice appearance, easily able to access topics, reports, and other clinical data such at progress reports with Quality and patient education. I do really like the help tips provided within the patient charts as well.

Cons: Lags quite a bit, occasionally experienced lost notes, does not provide auto-corrections on spelling errors.

Dec 07, 2012
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I am the payment manager for a multi-specialty billing company in Florida that services over 70 different providers and groups. We just celebrated our 35th year in business and bill for primary care, plastic surgery, anesthesia, cardiology, urology, and many more. Our company decided to make the change to Kareo in January 2011. At that time we were using an IBM mainframe system. Our old system had limited client-access and was extremely complex and hard to learn. We began research several different software programs that would allow our clients the ability to access their information easily and at their convenience. We also wanted something that would be easy to learn for not only the billing office staff, but for the provider's staff within their offices. We actually only moved over two of our practices onto Kareo so that we could make sure the system worked as it promised and as we needed it to. Within in just a couple of months we decided that Kareo had fulfilled their promises and the two practices we had moved over had learned the system extremely easily and most importanty without any break in cash-flow. At that point we moved all of our practices onto Kareo's system. The change to Kareo allows us to provide our existing clients and prospective clients the total package from scheduling to EHR integration. Kareo's support team has been very helpful as well all the way from the initial set-up to now when we have support issues our questions have never gone unanswered. Their customer support staff and engineers have always gone above and beyond to take care of any issues or questions we may have.

Kareo Clinical EHR

Jan 19, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: First time user, installed for a single-practitioner clinic, NP who requires a collaborating physician. I believe that the software is a very good value for the cost, and the other modules I used, Marketing and Billing were also easy. Key to success with Kareo (or any EHR) is getting the practitioner to complete the training and properly use the program. It doesn't have the bells and whistles of the very high-priced, server-based EHR's, but then again it also doesn't have the high price. I stay away from the so-called "free" EHR's, because of advertising and information harvesting concerns. I would recommend this software to others.

Pros: Customer service is excellent! We had an issue with the collaborating not being able to log on as a provider, and Kareo resolved the situation to our satisfaction. Our rep extended every bit of assistance he could as well.

Cons: Some limitations to the patient portal, which are being addressed, as I was informed by Kareo. Knowing when to use the desktop app and when to use the online app was a bit confusing for new staff.

Recommendations to other buyers: Talk to your rep, take advantage of the 30-day free trial, and REALLY USE the program during that time before you decide.

Change is always hard at first, but Kareo is indispensable

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Change is always hard at first, and at first I was not happy. When things are made easier for you and you can not tell; you rebel. I was wrong...the more I used Kareo the more I found it to be so helpful in running a small medical office.

Keeping track of charges, billing, claim transmission, and statements all made easy

Cons: The Cons are not as negative as other issues. The program shuts down when an error occurs; yet nothing is ever loss.

Overall: It covers all the aspects we need to keep record and track of claims

Within the price range, an adequate software program

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: I am generally satisfied, as I do not think another program at my price point would offer the features and flexibility I was seeking. This program has its quirks, but is very functional. Once I am more familiar with the program, I may feel even more favorably about it.

Pros: Flexible software which combines free-text with templates, allowing for a more individualized progress note. Cost effective for a solo-practitioner, with the required features of scheduling, billing, EHR, electronic prescribing (including controlled substances), and Patient Portal. Customer support for migration from other systems and coaching for success has been plentiful and quite helpful.

Cons: Documentation does require a lot of mouse clicks. The billing component is not particularly intuitive and also requires multiple steps to accomplish what should be fairly simple. Scheduling also has many mouse clicks and is more complex than it should be. The billing platform and the EHR are not the same, and they do not always synchronize with each other, leading to duplicate work.

Quite Satisfied

May 15, 2014
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The Kareo EHR is the easiest and most intuitive of the three products I have used. It is intuitive, easy to navigate, and the fastest of the three products. The customer support is wonderful. The response to phone messages is usually the same day. There are times when it takes a day to respond to emails and calls late in the day.

Cons: I have no complaints about the program. I don't know who is responsible for the search capabilities in the ePrescribing, but I frequently get the message that the pharmacy cannot be found. Even putting in the phone number does not always work. When the pharmacy is part of a large change, it seems that I should be able to put the name and phone number in and find the pharmacy. On many occasions, I have had to put the name of the pharmacy in and the name of the state, and I will get the top 50 results. Even with that, there are times when the store I am trying to locate is not on that list. We should be able to see the rest of the list.

Recommendations to other buyers: Try Kareo before you run out and spend several thousand dollars for a program or software. It may not be everything you want, but then you can spend several thousand dollars. I spent the money, and at least for me, the other programs were more complicated to use and required more time on the phone with customer service or emailing back and forth.

Great Practice Management softwhere

Sep 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Excellent customer service and the price is affordable

Cons: Wish the would partner with the smaller insurance companies to accept electronic remittances

Overall: This is a great web based practice management system that we have been using for the last four years. The system is kept up to date, with regards to ICD 10 and CPT as well as the regulations for coding. They even provide a free EHR for there customers,

Great billing system!

Apr 15, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: I started my own practice from scratch just a little under a year ago. As a solo practitioner, I had to keep costs contained yet be efficient at the same time. Kareo allowed me to do both. I looked at various EMRs and billing systems. In the end, I decided on Practice Fusion which integrates well with Kareo. With Kareo, I felt that the setup process with insurance companies and the clearinghouse was seamless. The Implementations Team was great in helping me navigate through the various features as a Kareo newbie. Once I got my feet wet and became more adept at using Kareo, they let me venture into the deeper waters on my own, still knowing that I had the support staff by my side if I ever needed it. Some of the features of Kareo that I especially like include the pay-as-you-go model (so that I never feel tied down), ERAs (makes posting payments very easy), running reports using various variables, and sending patient statements through Kareo with a click of the mouse.

Cons: Overall, no major cons to report.

Overall: I can access Kareo at home or in the office too--24 hours a day, 7 days a week. Here I am, almost a year out, very happy with my decision to have chosen Kareo and glad I didn't waste my time and money on other billing services.

Great billing system!

Apr 15, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: I started my own practice from scratch just a little under a year ago. As a solo practitioner, I had to keep costs contained yet be efficient at the same time. Kareo allowed me to do both. I looked at various EMRs and billing systems. In the end, I decided on Practice Fusion which integrates well with Kareo. With Kareo, I felt that the setup process with insurance companies and the clearinghouse was seamless. The Implementations Team was great in helping me navigate through the various features as a Kareo newbie. Once I got my feet wet and became more adept at using Kareo, they let me venture into the deeper waters on my own, still knowing that I had the support staff by my side if I ever needed it. Some of the features of Kareo that I especially like include the pay-as-you-go model (so that I never feel tied down), ERAs (makes posting payments very easy), running reports using various variables, and sending patient statements through Kareo with a click of the mouse.

Cons: Overall, no major cons to report.

Overall: I can access Kareo at home or in the office too--24 hours a day, 7 days a week. Here I am, almost a year out, very happy with my decision to have chosen Kareo and glad I didn't waste my time and money on other billing services.

Kareo is amazing

Sep 19, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use is what I like best about Kareo.

Cons: I do wish that the IT department at Kareo was easier to work with. When we do have an error it is very hard to get to the bottom of the problem.

Overall: We love Kareo it is very user friendly and it made the transition to ICD 10 much easier than it would have been otherwise.

Recommendations to other buyers: IT is a great deal for the money. I would recommend using it in any practice.

Nov 01, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support

Comments: Kareo is an amazing medical software product. The BEST on the market as far as we're concerned. Choosing to implement Kareo over 3 years ago was one of the best decision we made for our busy urgent care. Other medical software companies are overpriced and not user friendly. We used a similar system before Kareo. They charged us a high monthly fee plus additional fees for every page we scanned on top of fees for scanning. It was hard to effectively manage our costs. When we came across Kareo we were blown away! An all in one cost effective software that allows us to bill, scan and so much more for a low monthly fee? We couldn't believe it and decided to give it a try. I learned the system in a few days & trained my staff. In less than a week we were up and running! Kareo is that easy to use! Customer support was amazing with answering questions and helping to initially get us set up. Kareo has helped make all of us more efficient and productive. Billing is so easy with electronic submission and timely error reports to correct an issue before its get set out to the carrier. Our revenue stream has increased using Kareo and because the product is so affordable we can no longer have to worry about cost controlling issues. I have recommended Kareo to other practices and have also helped implement Kareo seamlessly. I definitely recommend Kareo without any reservations. There are only Pro's with Kareo. We have had no negative experiences with using Kareo and have never had any software issues. I highly recommend Kareo to anyone thinking about implementing into their practice!

I have been extremely happy with Kareo since day one.

Mar 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is easy to learn and the support is excellent. They are always there to answer my question and give direction as needed. There is never a dumb question for them. The clearinghouse is also very helpful. I love it because they are always up to date and you do not have to pay extra to keep your billing system current. We did not get into the EHR but I wish we had. It sounds amazing. Another thing it is web-based, so you can work anywhere you are located. We travel in an RV for the last 3 yrs and I have done my billing all over this great country. Sometimes sitting at a lake with a great view.

Cons: I can't think of anything I do not like about Kareo.

Recommendations to other buyers: Call and talk to a representative at Kareo and let them explain their process.

Nice Software

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of posting payments, it is very easy to see what did not post correctly so that it can be fixed right away when a check does not balance.

Cons: I do not like when you have to correct anything that was posted. It will make you reverse every payment that was posted after the payment that needs to be corrected.

Kareo is the best billing software for small to medium sized practices

Oct 21, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: We are a billing company that specializes in small to medium sized practices. We have many clients that use Kareo and we routinely recommend Kareo to our new clients for its ease of use, excellent reporting capabilities and reasonable price. Kareo has an easy to use system for setting up electronic billing, and they continue to make improvements. You are assigned a Customer Care Coach who will hold your hand every step of the way! There customer support is also excellent.

Cons: Kareo is a rapidly growing company. Sometimes my favorite people are prompted up and I don't get to work with them anymore.

Recommendations to other buyers: Do your homework! Get real recommendations. There are lots of terrible practice management software companies out there. Kareo is not one of them!

Basic and easy to use

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The functions are basic and easy to use and navigate. I like that you can tab through the fields instead of having to move the mouse and click on each field to populate.

Cons: Sometimes it takes a while for support to respond to issues and sometimes they do not notify that a problem has been resolved.

Overall: Easy to use and navigate.

customer support

Mar 09, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I have been using kareo for more than 5 years. Lately the waiting time to talk to a customer service rep is too long. most of the time we don't get the answer and will say we will get a call back. we never get a call back . If we ask for help with EHR and templates most of the time they don't have the answer. Also we have to pay for training session other than the initial session

Pros: Nothing at this time

Cons: frustrating

KAREO makes Job easier

Apr 13, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of KAREO, reporting ability and the way that it works seamlessly with our EMR software. Also our ability to send out "clean" claims has helped to reduce our payment velocity and reduced the number of rejected claims. Also I the chat support is a great tool to have especially if you are on the East coast.

Cons: Two things that I would to see KAREO change would be having the ability to see visit count on the account and general page. On patient statements, there needs to be a total at the bottom of each column.

Recommendations to other buyers: I would suggest that if they use a separate EMR software, make sure that KAREO is compatible. Also, take advantage of the tutorials that they have. Many times I go to those or the community website if I have any problems and can normally find a solution.

Kareo Effectiveness

Sep 27, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to fix claims before they transmit.

Cons: Trying to transmit secondary claims electronically.

Overall: This software essentially makes it very difficult to send a claim that is not clean or actually ready to transmit. It alerts you to things that cause rejections. It also allows you to put claims on review status in order to wait for any additional information that may be pending.

Recommendations to other buyers: User friendly.

Kareo is excellent for our multi-specialty practice

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Kareo is extremely easy to navigate. Customization for what you prefer is an excellent feature. The ability to complete various tasks such as billing, entering notes, etc. is very efficient.

Cons: The price for this software is beginning to be a bit high for our practice, but the software itself is amazing.

Bad for small business owners

Jan 09, 2018
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The ease of use was initially good for my purposes (a small acupuncture practice) but unfortunately the EHR went from free to $150 a month which is not sustainable.

Cons: This was initially a good product for me but the price is simply way too high. I am now using Unified Practice the EHR AND Practice Management Software combined with the ability to add billing for a much smaller fee. I cannot recommend Kareo to small medical practices. The price is simply too high.