Who Uses This Software?

Kareo is popular with physician practices from 1-10 providers and medical billing companies with 1-100 providers.


Average Ratings

429 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $75.00/month/user
    See pricing details
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Kareo
  • www.kareo.com
  • Founded 2004
  • United States

About Kareo

With Kareo Billing, theres no better software to support your in-house billing process. Our web and mobile applications help your practice easily manage patients and the complications that come with billing insurance. Kareo is a proven platform trusted by more than 40,000 providers. Kareo Billing will automate your entire process so you can get paid faster.


Kareo Features

  • Appointment Reminders
  • Appointment Scheduling
  • Claims Management
  • Compliance Tracking
  • E-Prescribing
  • Employee Management
  • EMR/EHR
  • Initial Assessments
  • Inpatient/Residential
  • Medical Billing
  • Multi-Provider Practice
  • Self Service Portal
  • Single Provider Practice
  • Treatment Plans
  • Appointment Management
  • Billing & Invoicing
  • Claims Management
  • EHR Certified
  • Outcome Assessments
  • Patient Account Management
  • Patient Records
  • SOAP Notes
  • Appointment Management
  • Claims Management
  • EMR / EHR
  • HIPAA Compliant
  • Image Management
  • Inventory Management
  • Patient Portal
  • Practice Management
  • Progress Notes
  • Scheduling
  • Treatment Plans
  • Claims Processing
  • Claims Scrubbing
  • Code & Charge Entry
  • Compliance Tracking
  • Customizable Dashboard
  • Dunning Management
  • Insurance Verification
  • Invoice History
  • Practice Management
  • Quotes/Estimates
  • Remittance Advice
  • Claims Management
  • E-Prescribing
  • EMR / EHR
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Inventory Management
  • Multi-Office
  • Multi-Physician
  • Patient Billing
  • Patient Portal
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Physician Scheduling
  • Appointment Management
  • Billing & Invoicing
  • Drag & Drop
  • Facility Scheduling
  • Multi-Location
  • No-Show Tracking
  • On Call Scheduling
  • Patient Records
  • Patient Scheduling
  • Physician Scheduling
  • Recurring Appointments
  • Self Service Portal
  • Staff Scheduling
  • Appointment Confirmations
  • Appointment Scheduling
  • Bill Payment
  • Care Plans
  • Care Summaries
  • EHR-Agnostic
  • Health Record Access
  • Intake Forms
  • Lab Results
  • Prescription Renewals
  • Secure Messaging
  • Video Consultations
  • Admissions Management
  • Billing & Invoicing
  • Charge Capture
  • Clinical Notes
  • Code Processing
  • Custom Bundles
  • Electronic Health Record
  • HIPAA Compliant
  • Practice Management
  • Scheduling
  • SMS Messaging
  • Vaccine Management
  • Activity Monitoring
  • Appointment Management
  • Assessments
  • Billing & Invoicing
  • Exercise Management
  • Insurance Management
  • Multi-Location
  • Patient Records
  • Practice Management
  • Progress Notes
  • Treatment Plans
  • Appointment Management
  • Before & After Pictures
  • Claims Management
  • Inventory Management
  • Patient Billing
  • Patient Flow Management
  • Patient Portal
  • Patient Records Management
  • Scheduling
  • Appointment Management
  • Billing & Invoicing
  • Claims Management
  • EMR / EHR
  • Patient Portal
  • Patient Records
  • Scheduling
  • SOAP Notes

Kareo Reviews Recently Reviewed!


Great software for billing but the EHR could use some polish

Mar 01, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is web-based and very easy to use on the iPad as well as any other format that supports the browser.

It is easy and intuitive to use and everything is well laid out.

You can access the data most of the time you're only limitation is the speed of your browser

The software is web-based and very easy to use on the iPad as well as any other format that supports the browser.

It is easy and intuitive to use and everything is well laid out.

You can access the data most of the time you're only limitation is the speed of your browser The software is modular in that you paid for different modules from the E in charge of the software and practice management features

They have a great feature set. There always improving and adding more functionality.

Cons: There are too many marketing advertisements in my email for other features. The HR should be included for free if we do the practice management it doesn't make sense to be forced to use another software. The practice management needs to have more versatility with the types of reports we can generate it is plenty of boilerplate template that should suffice most practices.

They need to have better support for doctors were trying to participate in there are too many marketing advertisements in my email for other features. Each shot should be included for free if we do the practice management it doesn't make sense to be forced to use another software. The practice management needs to have more versatility with the types of reports we can generate at this point your boilerplate template that should suffice most practices.

They need to have better support for doctors were trying to participate in MIPS. They should be a QCDR.

Overall: My overall experience with Kareo is very good. We use them for our software and practice management. I'm not using the EHR as it is not included with the package and there are some limitations for my specialty when participating in the MIPS

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Medical Billing Lead

Sep 06, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use. There is a lot of helpful educational information, and when you call the reps are very knowledgeable and sincere about helping you with your problem.

Cons: When looking at payments entered daily, I would like to be able to scroll back and forth in the calendar rather than enter the dates. There is a daily report, but I just want to quickly scroll through the dates. This is one feature that would be nice, at least for me to quickly check to be sure all money is posted daily. The reps are very knowledgeable and willing to help you in most cases, except for one issue when I wanted to sign up for ERA's. It was not clear to me that there was a deadline and he closed my case before I faxed the forms. If he could have extended the timing, it would have helped- I also work in a different office, so I am not able to get doctor's signature immediately, and we were in the middle of integrating at the time. Also- your integration with P. Fusion- could be improved. The other systems PFusion integrates with are not so difficult with every character matching, etc., and this has been hard for our office. It is still new, so hopefully it will get easier. another thing I thought of- there are occasions where you have to delete or change a payment, and if you enter this before the insurance EOB comes in, and you find you need to change it, or apply some of this to another date of service, you can't easily delete payment information once it has been applied to a visit without having to delete all the claims data. This is unfortunate. I did speak with a rep who showed me how to copy the messages and re post in notes, but this is cumbersome if there are a lot of transactions. okay, I think that is enough feedback for today. I do love Kareo!

Recommendations to other buyers: If you need to integrate your billing with PFusion- be very ready- this was and is our biggest challenge thus far.

Almost 3 years of use and we still love it!

Jul 12, 2016
5/5
Overall

4.5 / 5
Ease of Use

5 / 5
Features & Functionality

3.5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I came to our practice with no experience in health care and was immediately tasked with firing our 3rd party billing company and bringing everything back in house with Kareo. I had no experience in billing, patient demographics, insurance, posting payments etc. Within one week of our launch... we had the basics down and were able to seamlessly transition our single physician practice to Kareo. Payments were coming in within the first 30 days. We also have a linked EHR system so our claims are easy to do with our doctor able to have the DX codes all input at the clinical note stage and everything seamlessly transitions right over to billing. We are so fast at it that our previous day's claims are out the door by 10AM the following day. I love this system and the folks that support it.

Cons: Some payers will make surprise changes in their EID that do not get updated into system tested into Kareo in a timely manner. It normally is discovered when payment posting gets out of whack and then it is discovered that the payer made a change in the technical date interchange. Then discovered that the change was not system tested in Kareo. It is a little bit of finger pointing on who is to blame for the interchange misses.... but don't get me wrong... when issue is discovered - they work to fix it - it just takes some time.

Recommendations to other buyers: Don't be afraid to bring it all in house. I am totally serious that I had no previous experience and if I was able to get our office out of an expensive 3rd party billing contract and do the work myself.... anyone can do this.

Jan 13, 2013
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

Comments: I am a nurse practitioner with my own practice seeing patients primarily in nursing homes. I also do my own billing. When I was setting up my practice, I was told about Practice Fusion EMR software by a colleague. I saw that Practice Fusion is integrated with a billing system called Kareo, so I decided to check it out. Once I saw what they had to offer, I didn't look any further. Cost got my attention first, but the more I learned about it, the more I liked what I saw. I have done medical billing for years in the past as an office manager. I am also a CPA, and I did consulting work in which I helped physician practices choose and set up billing systems. Compared to the older systems, Kareo is light-years better. Implementation of Kareo took some time and effort. At first I thought it would be intuitive, and it is to a certain extent. These days billing is so complex, however, that I have some to see that it would be almost impossible to come up with a system that is entirely intuitive. I needed to complete the training, and then I was good to go. One thing that is really nice is the ability to choose training videos on the topics you need to learn about. The training videos are excellent. I did my training by starting a video, pausing it to enter my own data into Kareo, then continue on. This provided me with hands-on training, and it was very helpful. I also like the fact that I can go back at any time to view the videos again, and I can also view videos on topics or features of Kareo that I am using for the first time. I chose to purchase customer support for the first month only, because I am pretty savvy when it comes to billing systems. During that time, the team was very nice, very helpful, and oh so patient with me. I always got the answers I needed. One of the things that I especially like about Kareo is the reports that can be run. In the "old days" you could only run certain reports that were set-up by the system. It never made sense to me that there was a huge database of information, yet it could only be accessed in limited ways. Kareo provides many options for reports. I personally like the accounts receivable reports as well as the report that shows revenue from each facility where I practice. Probably the biggest benefit I have received from Kareo is the time savings. I have to balance my time between my clinical responsibilities and my financial and billing activities. I am sure I could not do this without Kareo. Bottom line: I am a very satisfied customer, and I would choose Kareo all over again if I had to choose.

review

Mar 08, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: We love being able to use Jopari for work comp and auto, I do not find other software offering this. Also printing the HCFA with background from the system has saved us huge amounts of time and money with our significant volume of work comp and auto.

Cons: Reporting could be better; we would like some standard reports that we have in other software and have not had the time to work on custom reports. We need reports that we can run easily by CPT codes; client often have questions on what they have brought in by specific codes and the reports can be confusing. Also just basic year over year summary of charges, receipts and adjustments would nice. Enrollment is better but still an issue that slows down new clients. We can't print the UB form with the background for faxing claims. We want batch numbers on patient payments so we can track the office collection. ASC Medicare rates do not show up in the contract & Fees; it defaults to the professional fee schedule.

Overall: Good. We have now moved all our clients to Kareo from other software.

Welcome to Affordable Practice Management

Nov 04, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: My office began using Kareo Practice Management software in January, 2015. We had been using our previous vendor since 1986 and although it still works, it was costing $14,000.00 a year for support which we rarely, if ever, used. When I found Kareo at $299 per month I had to give it a try.

I began training myself in October 2014 through all of the training platforms Kareo offers. I read the articles, I watched the videos, I emailed and spoke with them on the phone. I found the system easy to learn and kind of fun to use. I introduced the rest of the staff to it in December after deciding that it could work for us. The most difficulty they had was entering insurance carriers for patients which in Kareo are called "cases." Through videos and phone calls they finally got the hand of it.

Our practice does not accept any kind of insurance and we opted out of Medicare so I cannot comment on submitting claims through Kareo. I do print up paper claims for surgery patients and the only problem I have with that is you can't print up a claim once the patient has paid the bill and you have entered the payment into the system. You have to remove the payment and change the responsible party to the patient's insurance company and then print a claim which does not show a payment. After printing, you have to go back to the patient's account and undo the changes you made. If your practice participates with various insurance companies, this would not be an issue for you.

I also don't use the Kareo billing service. I print up the statements and mail them out myself. The statement template is very well laid out and looks very neat and professional.

We transitioned into ICD-10 with no problem whatsoever. Kareo has all of the ICD-10 codes listed and it was a breeze to use their Superbill template and change the ICD-9 codes to ICD-10 codes. We were using our new Superbill on October 1st and everything went smoothly. Kareo even provided us with a list of our most used diagnosis codes and their corresponding ICD-10 codes.

Kareo also provides constant updates and they install very quickly and have never caused the software to crash.

All in all, I am extremely happy with Kareo. The software works, it's easy to learn and they provide excellent and friendly support. If you call them you are able to speak with someone immediately and they walk you through any problem you may be having. Long live Kareo!

Kareo Review

Sep 21, 2016
5/5
Overall

4 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Our office has used Kareo as our billing software for the past three years. It is comprehensive and meets our billing needs. The support team for Kareo's PM software is phenomenal. I have called frequently over the past three years for customized support and have always gotten highly professional, pleasant and helpful representatives

Cons: Some of the information from our electronic records software does not always come over to Kareo as expected. I also don't understand why some of the doctors information seems to come over and others does not. I don't fully grasp how insurance companies get set up and approved to receive electronic claims.

Recommendations to other buyers: It would be nice to have free webinars available to existing customers to demo how to use each component of the software. Evaluators may want to develop a list of questions regarding the use of the software and seek answers to those questions.

Vendor Response

by Kareo on September 26, 2016

Hi Deborah,

Thank you for taking the time to write your review. Happy to hear Kareo's software meets your billing needs and that you find our support team professional, pleasant and helpful!

We'd like to reach out for more information regarding your mention of some of the information from your EHR not always coming over to Kareo as expected. Please email us at customersuccessteam@kareo.com to confirm your account/contact information so we may help look into this for you.

Also, here is the link to our free training courses: https://helpme.kareo.com/01_Kareo_PM/Kareo_PM_Training. Please do not hesitate to register for a live training or take an online course at your leisure.

Best billing software among others

Jan 23, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Being linked automatically with a clearinghouse and the ease of submitting claims and rebilling is far better than other softwares I have ever used. The ability to enter data is far easier and quicker than with those other softwares.

Cons: There's only 1 thing I have not liked about the software and that is the inability to modify all reports. For example statements/receipts to patients for payments they make. The provider return address is not in the upper left hand corner of the statement/receipt so it can be mailed...I have to handwrite the return address on it. Also there isn't a single report that can be given to a patient that contains the provider info, patient info, services and all their pertinent info plus any payments and adjustments so they can turn them in to their insurance or claim rep. I have to submit 2 separate reports.

Overall: Problems that I have solved by using Kareo is not having to deal with a clearinghouse at all...it saves me tons of time. Kareo is so much easier to learn and get up and running from the start compared to so many softwares out there....it's just a terrific experience and I highly recommend it!!

REVIEW OF KAREO

Apr 29, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Mostly I like to have the ability to personalize the claim scrubbing process and fit it to our individual company needs. Such as pulling all Evals to make sure the original chart is complete or pulling out liability accounts to make sure we are billing appropriate rates. Kareo is user friendly and most items when clicked on will easily take you to another screen.

Cons: The one thing that Kareo has not mastered is how to easily generate secondary claims. Seems we have to "tweak" most of the posting for secondary claims, especially when Palmetto Medicare is the secondary payer. There seems to be no rhyme or reason as to what will work. What works with one claim - is different on the other.

Overall: Overall Kareo customer service has been helpful and responsive. Occasionally they have neglected to call us back when something has been updated for fixed, but for the most part, they are knowledgeable and seem to be motivated to help us run smoothly.

Easy to use and improves efficiency

May 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: This is our third software program in 8 years in business. This has been the most accurate, easiest to teach, and most integrative of the ones we've used. It's a good value for the money, and we've been pleased with the performance. We do have some issues, but it's fairly easy to get to management and discuss those.

Pros: We are able to use many of the tools, reports, and access in Kareo to improve our overall efficiency. We find claims go through successfully the majority of the time, entry screens are easy to use, and updating things like fee schedules are simple. Reporting is accurate and fairly easy to use, and we love the ability to write our own reports when we can't get what we need from the system (which is rare). There is a closed Facebook group of people who use the product and can support other users, and this is closely monitored by Kareo personnel, so it's a great way to interact and get help.

Cons: We would like to be able to do things across all our clients (enterprise level), and to have a cleaner collections follow-up, without having to adjust things off and make notes, etc.,

Kareo Billing Software

Jan 19, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I was looking for a billing software for my relatively new part-time private practice (licensed clinical psychologist/psychotherapy). At the time I got the referrals from Software Advice, I was looking primarily at the moment to get started billing Medicare for an increasing client caseload with Medicare coverage. I contacted my three of the four companies provided to me and Kareo was the first to be able to set me up with billing Medicare, While now I can expand to use it for billing other insurances, I still have not set up another insurance to bill. So I will have to see how that goes. However, by consistently billing Medicare now with this software, I am familiar with many of the features of the software and billing is relatively quick and simple. I did sign up for Kareo's clinical software and while I am currently paying for it, I still have not used it.

Pros: Once client and insurance info is set up, It is very quick and easy to bill online for each claim. Thus I am more likely to bill for each session soon after the session rather than waiting to bill a few sessions in a batch. Also, the software allows for printing out 1500 paper Forms. I have not tried this feature yet but it could save me time and hassles refiling if I can fill out the form through the software. I also think some of the online tutorials are very helpful and thus make getting information more convenient than have to sign up for a phone or video training session. I have had contact with a number of the training coaches and in general, they have all been very helpful and easy to access. The billing software is also set up to record payments, running balances, etc. I have not utilized that feature yet but it is nice to know that it is there.

Cons: I really do not have a specific complaint about the software or the staff support.

Recommendations to other buyers: I was very busy when I initially got started with this software. I think I could have become more quickly proficient with it by setting aside time for the various tutorials and maybe using the various training coaches more effectively.

It's a solid billing software

Mar 01, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I enjoy how easy it is to navigate between windows. I really like the key performance indicators being available on the home page so I can take a quick scan to see how we're doing. I really like the hyperlinks that take me to rejected claims and denied claims as it makes it so easy to track and correct items. The reports are so nice and easy to export to Excel for my AR.

Cons: It is difficult to edit some things and that can be tedious. The payment posting is a little easier in some other programs but once I have gotten used to how Kareo has it set up, it is less difficult to navigate.

Overall: I've been using Kareo for several years now. I first began using it to bill at the first billing company I worked with and continue to use it at the facility I now manage. It is easy to use once you become familiar with it and is a functional, useful program.

From Newbie to Experienced

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was thrown into using Kareo when I was hired with my current employer. No trainer. Nothing. I was put in practice mode and told to figure it out. WIth the help of Kareo support, reading, and a superbill in front of me, I started billing. Now, four years later, I feel very comfortable with using Kareo for billing, AR, reports, and more.

Cons: I think the reports could use some extra help. Some reports are not as easy to create as others. I hate the two-step insurance setup. I personally would prefer ONE place to put insurance. Not to have a Insurance company and insurance plan.

Overall: When a patient calls to ask about their account, I find it very easy to pull up their information and solve their problems. I use the task option all the time. This helps me (and anyone else who might need to review an account) remember what transpired on this account.

Money well spent

Apr 15, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Kareo is one of the first EHR and practice management system that is easy and simplified to learn for anyone no matter your computer experience. The cost for the EHR and PM is definitely much cheaper than most other systems out there! I learned a lot of the billing operations by watching their interactive webinars that is also simplified for easy learning!

Cons: The least I like about Kareo is probably the process of doing an adjustment or any changes once an account has money posted to it, I had to contact customer service to get assistance.

Overall: I have had to use other EHR, PM systems like AdvancedMD and Onco billing and Kareo is by far much more simple and easy to use and functtionality, and the cost is way less for a better system that everyone in the office can use efficiently and effectively.

Physical Therapy Practice Owner

Mar 05, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that I can see my patient schedule through using the Kareo app. I also like the ability to use the desktop version over the web based version. Kareo has great reports for therapists productivity and claim status. The reports are much easier to navigate than previous software programs I have used. This is important as a business owner of a private practice.

Cons: I wish it were easier to print an appointment list for my patients. With physical therapy patients come for multiple visits and this report is somewhat different to reproduce.

I have several patients that voice concern over hearing the automated telephone response calls, I wish this could be made clearer for patients.

Worst Customer Service I have EVER experienced. Truly. Used over 8 different EHRs since residency, never experienced such a disaster.

Jan 11, 2018
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: Awful, I'm actually quite easy to please if a company does their part. I have done all their legwork, paid up front, still have no refill requests being submitted from pharmacies and no e-lab because no one ever bothered to instruct me to separately submit a new account with the labs. They only "discovered" this 3 months after the fact, when I demanded to talk to a manager. And then they sent me an automated enrollment email that should have been sent Day One. It's is a blackhole abyss of your time. Save your time- as doctors, it is much more valuable than doing the job, enrollments assistant that can't- and won't- do their job.

Pros: The billing reports are detailed and efficient. Unfortunately, the biggest factor- A/R accounts- is completely skewed if you take insurance. They ONLY compute an A/R report based on your listed self pay rates...so you get a completely unusable number in delinquent collections that really doesn't mean much. Otherwise, it is easy to see your collections for the month, amount cash, credit, check, insurance payor. That's about the only positive thing I have to say.

Cons: I paid a year up front from a smooth salesman and to this date, 3 months after paying my first year, am not receiving any refill requests from pharmacies. I have spent COUNTLESS hours communicating with them- they have instructed ME to call SureScripts, call Quest, call LabSoft. After an hour on the phone, the operator at SureScripts (who is the e-scribing integrated PARTNER with Kareo) told me she had no clue why I was calling her as every loose end remained on Kareo's part. I told this to my "coach," her manager, the manager of enrollments and they continuously redirect me back to call SureScripts- because they can't figure out why I am not receiving any requests from pharmacies. I talked to a manager who had been specifically assigned to my account due to the nightmare thus far (in addition to no refill requests, I also have ZERO e-lab prescribing) he told me he would be the only person communicating with me directly due to the run around. The same day- (SERIOUSLY)- another person from enrollments called me after she had talked to the manager to call and tell me that the SureScripts had been denied, but couldn't tell me why, when it was submitted...and then couldn't confirm it was even submitted. So I'm still paying for an additional EHR so I can get refill requests. It is insanity. I can't even begin to express my frustration. Also, when you send a portal message, the patient has no clue. They don't send an email as a notification to login to the portal to view a new message. When I brought this up to my success coach, she told me to train my patients to login every single day- in the rare case they may have a message to view...You have got to be kidding me.

Communication SUCKS

Jul 18, 2016
2/5
Overall

2.5 / 5
Ease of Use

2.5 / 5
Features & Functionality

1 / 5
Customer Support

2.5 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Likely

Pros: It is easy to access patients and to schedule them. It looks pretty

Cons: The communication, or lack of it I should say. We have asked them to let us know once they have our statements ready to go so we can make sure that only the right statements are being sent. In the last 6 months we have been told once, (each month we ask and they tell us that they will do it next month, or they passed the info onto the team) In June they finally let us know... But in July again it was sent without letting us know, and once again we are dealing with upset patients who received statements. The issue goes even deeper than that. Kareo has been messing up on posting payments to our "at time of service" accounts. We have had to double check to make sure that things are being entered correctly, and yet some statements have gone out with payments due, that had been paid, but Kareo did not credit it correctly if at all. The other issue is the communication when letting us know that an MVA insurance is turned down. So that we can get the right information, instead they just let it go for 2 or more months before an internal follow up. That is another issue. There can be 2-4 months between follow up on some of our accounts. We have encountered stuff being sent to the wrong clearinghouse and they keep sending it only to find it being rejected. Rather than calling WA State LNI, or printing paper billing to send, they keep sending it and getting it denied... We only found this issue when we called WA state LNI to see why we had not been paid for a client, to find out that they had not received a bill. We then called Kareo and asked them and they let us know that the clearinghouse denied it repeatedly. I could keep going on with issues, but I think you get the idea. Because of their mistake, it has almost closed the doors of our practice. And I have not even started on the Credentialing issues we had with them doing it for us. It took us well over a year to get Medicare - and the only reason we got it is that we took over submitting the paperwork and such. They told us we where credentialed with LNI of WA and we were not. When we asked them to clean up the mess, they stopped talking to us. So we had to take over and get credentialing with multiple providers after paying them to do it for us.

Recommendations to other buyers: Make sure you know your options when it comes to these type of programs.

VERY GOOD OVERALL FOR SOLO PRACTICES

Mar 08, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: USABILITY IS GOOD; FAIRLY INTUITIVE AND EASY TO FIGURE OUT HOW TO GET TASKS DONE. CONSISTENCY AND TRANSPARENCY FOR CHECKING WORK STATUS (FOR THINGS LIKE ELIGIBILITY STATUS, CLAIM STATUS, A/R, ETC)

Cons: UNABLE TO TWEAK SOME ISSUES THAT CAN BE A REAL HEADACHE: CANT CREATE PATIENT STATEMENTS FOR SPECIFIC DATE RANGE WITHIN SYSTEM; CANT DELETE OR EDIT PAYMENTS POSTED BY STAFF VIA WEBSITE (NEED TO CREATE REFUNDS FOR EACH HUMAN ERROR); INTERMITTENT ELIGIBILITY REJECTIONS: SMALL THINGS LIKE THIS ARE DAY-TO-DAY ISSUES AND ONLY "SOLUTION" IS TO SEND MULTIPLE "IMPROVEMENT" REQUESTS THAT REMAIN UNANSWERED.

Overall: VERY GOOD OVERALL; I THINK ITS A FAIRLY CLEAN AND FUNCTIONAL PLATFORM FOR ORGANIZING A SOLO-PRACTICES BILLING. NO REAL OPPORTUNITY TO TWEAK ISSUES HERE AND THERE WHICH CAN BECOME FRUSTRATING.

None are perfect, but Kareo is proficient

Jun 20, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use front-end, great support line available. Ability to customize the branding, if you want. Lots and lots of reports, with the ability to use an API to download raw data and use an outside database to further customize the exact data you want. That you don't need your own IT staff to use the software (they host the solution) and you can have unlimited users without extra fees is a big advantage.

Cons: Let's be honest, no billing software is perfect. Given enough time, I could pick any of them apart for things they do in less than ideal ways. So take this with a grain of salt: some of their features need a bit of polish in how the pieces fit. They look great on the surface, but sometimes the gears underneath are a bit rough. I'm optimistic they'll get it right soon.

Recommendations to other buyers: Use a billing expert to really dig deep, and take your time during the demos. You need to be able to think of the nuances of your practice (all practices are a little different, even different states have varying requirements) and make sure that you can find a fit for yours.

Extraordinarily Disappointing

Sep 21, 2017
1/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: I would not recommend doing business with Kareo at all. Their products are sub-par. I have found out just how sub-par in the last 3 months of transitioning. Any organization that continues to charge a customer's credit card after twice confirming a plan cannot be trusted, and that was after numerous other broken promises. The people we worked with were all very nice, but the systems they had to work in failed to actually assist customers. Please invest your time and resources elsewhere.

Pros: Our small 2 provider office started out relatively successfully with Kareo about 4 years ago with both EHR and Practice Management (PM). I thought my trainer did a good job. After that...it was downhill.

Cons: We added three more providers in time. Kareo's promised functionality on their PM platform didn't receive attention, support or vision that really paid off on the user end. The EHR experienced minor improvements that were hailed as miracles, however still lacked significant benefits. Kareo transitioned to charging for EHR and the communication with us at least failed completely. It took 2 months to come up with an agreement our office felt was fair, however it was all initiated by us. Their solution was to give us 30 days to transition to a new platform, which since it takes 3 months to implement their program, I pointed out that wasn't really reasonable. We have fought to get our data in any type of usable format, both clinical and business and spent 100+ hours trying to get it through the back door. Really, a very very disappointing experience.

Kareo is a great, simple, software program!

May 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The program is simple so it is fast to train on. We are a billing company and physicians have turn over so we have to take a brand new employee and get them trained on the Kareo Billing program quickly. Within 30 minutes I can train an individual and I can even do it over the phone. The customer support has been really good and they are very knowledgeable.

Cons: The updates are generally done towards the end of the month and sometimes there a bugs in these updates.... maybe not tested completely but Kareo has been really good to get the fixes out as soon as possible. I would like to see Kareo do more tests on the releases before they are sent out to the end users.

Recommendations to other buyers: I recommend you talk to current Kareo customers, call them and make sure your specialty needs are provided. We bill for over 15 different specialties and Kareo has been able to handle all of them with no problems. Each specialty is unique and you may have specific needs that need to be addressed before using the program. This will give you the knowledge you need to move forward with this program.

Nov 30, 2012
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

Comments: I am the owner of Medical Specialty Billing, LLC, We will be celebrating our 13th year next month. We bill Multiple Specialties including ASC's. Surgeons and Family Practice. Up until 2006 we used Medisoft server based software. In 1996 we wanted a program that had more flexibility and did not have never-ending fees forcing us to buy every upgrade. We wanted a program that listened to it's users and was written as a software for billig companies. I did research and found that Kareo fit our needs. We have been using Kareo since 2006, for over 6 years now. Many upgrades have come though since our first year. We are able to offer our clients and customers so many options, including EMR integration & patient payment portals. Practice Fusion and other programs can be linked through a secure portal. We love to keep our clients satisfied and they love that we can give them up to the minute information. We have clients from California and Washington State, to Florida and Kansas. Our clients are able to log into their accounts and check out any information whenever they want. Even if its 5 am in California our Florida clients are working at 8am; they don't have to wait for a server to turn on, Kareo is always on for them. Additionally, Kareo is so easy and intuitive. One of my team members said its the easiest software she has seen to learn. The free video teaching webinars are great and very thorough. Some ask about support; I use Chat support if there are any questions I have. We all need support now and then and I have had the best experience with the support staff. They truly do want to help us succeed. We have benefited with the Kareo and Practice Fusion integration. We just signed up a new client who already was using Practice Fusion. He was very happy to know that he can continue with his same EMR and not have to make any changes. When asked, I always recommend Kareo .

Know more about the business

Apr 08, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Kareo allows us to track claims from submission to payers through patient payments, with a high degree of accuracy in submissions and ERA posting. Posting payments from an ERA is delightfully simple and easy.

Cons: There are some limitations on the customization of reports. While there are many available reports, tweaking them to show precisely what I need to know is in some cases either painstaking or impossible.

Overall: When I purchased the practice, I knew the A/R was not accurate. Kareo has allowed me to resolve the issues that caused that and now when I look at my aging report, I have confidence in it's accuracy.

Gets the job done for basic Medical Billing / Patient Portal

Jun 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: This is a program for medical practice and not big groups. The program provides basic tools to run a business and a successful growing practice. IT is a cloud based program which is great for providers / staff who are on the go and need access to the program. Also a plus if you have off site staff ex: Billers.

Cons: Started as a free program and and no charges different plan levels. Some features that were once a free item are now restricted. If you had utilized the features prior to the paid version you must purchase at that level. Customer Support is very difficult to contact and gives you piece-mail information instead of giving you more information on how to maximize the capabilities of the program.

Loyal Customer for over Five Years

Aug 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Kareo is a superb software in all ways including support. I love how easy it is to maneuver from screen to screen and how detailed every option is. Kareo support is the best from the website clear to contact us support. Issues are addressed and taken care of quickly and that is huge to a small business like mine.

Cons: Seems silly but there is no extended time lapse for payment. Being a small business I operate on a very small budget at this time, that money comes out even if it is not there. I appreciate the fact that that is how they need to run that aspect but it would be nice to have a day or two extension on that.

Recommendations to other buyers: Take the Demo but also look at the small things such as the price and the people involved in selling the software, they can speak volumes to the overall integrity of the software. Example: I was speaking to a salesman who said something very negative about Kareo, I love this software so I got a little defensive for that very reason I took him off my list of vendors I might ever have anything to do with. Integrity is paramount

Kareo has been instrumental in billing "clean claims" to the insurance.

Jun 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to navigate and customer service is professional and helpful. Claim rejections are informative as far as what is needed by the payer and enrollment assistance is easy to access. Claim scrubbing can be done for each new patient which creates smooth billing for ongoing claims.

Cons: Not enough variety for report options and the custom report option is too complicated. Billing secondary claims can be perplexing trying to attach the primary remit information to the claim. The sort method for some of the screens could have more options.

Overall: Clean claims

So far the most easy friendly software we've experienced as a Mental Health Facility

May 17, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: my opinion, its user friendly, good su & customer service is good & response time is good. I've used a lot of software programs over time..

good support people..

Cons: Can be very laggy and definitely has software issues more than often.. unfortunately no software is perfect and anyone with general understanding will agree to that.

Overall: We are able to utilize Kareo to best serve our general population in the mental health field. I believe Kareo does its best in seeking efficiency and does take into consideration improvements in which Ive seen over the past 2+ years of utilizing the software

Feb 07, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

Comments: We are at a time in healthcare where nothing can be taken as a certainty. It is difficult to make long-term plans in such a rapidly changing environment. The healthcare delivery system itself is in a period of rapid change being driven by the nation's economy, exploding technological advances and the ever increasing amount of regulations. Most folks in the medical practice are as they should be, focused on patient care. At the practice or billing company level we work hard every day to just process the daily work. We need someone to give us the tools to efficiently process encounters and get the practice paid. We need someone like Kareo, whose engineers and management understand both healthcare and technology. The Kareo platform is easy to get going, requires no long term contract or maintenance agreement, low to no start up costs - can be used stand alone or on a basic network to allow device sharing. It is intuitive, especially to someone who understands the workflow of medical claims. Paper claims can start going out the door on day one, certain commercial claims electronically in three days. It is feature rich - scheduling, insurance eligibility, document management system, automatic payment posting, "Alert" and "Task" features, Excel add-in for custom data extraction. The features go on and on so look at the website and videos. For a very affordable monthly payment, Kareo offers the tools to maximize your productivity while keeping you up-to-date with changes being required by our evolving healthcare system. They even offer multiple levels of service to accommodate every size office. Kareo is a very easy, low risk decision. When you consider they offer a comprehensive, high level practice management platform interfaced to a free EHR (Practice Fusion) there is the very real possibility you may find a home. We did at my billing service.

Medical Biller 5+ years experience using Kareo PMS

Mar 10, 2015
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like best about Kareo is how the To Do List helps me prioritize my daily tasks. The Unpaid Claims Report gives all the details necessary for contacting payers regarding past due or no response claims. The statement process allows for personal notes to patients. And I especially like how the Provider Performance Reports keep my clients in the know with automatic emails about their daily, weekly or monthly key indicators.

Cons: I don't like how the Kareo EHR and PMS interface causes the encounters to lose the details for prior authorization number and referring provider fields that were completed within the PMS during the scheduling of the appointment. This issue creates lots of extra work for the billing staff because we manually must re-enter the prior authorization number and referring provider on every managed care encounter.

Recommendations to other buyers: I think reading feedback from existing users is a great way to better understand and evaluate the pros and cons for any product/company.

Kareo Billing and Practice Management programs work.

Feb 10, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The support is excellent and you can always get a live voice to discuss issues and develop solutions.

Cons: Would like to see the cost come down a bit.

Overall: We are a small practice, and handling the office management, administration and billing was taking too much time and manpower to address. The Kareo Practice Management app allows me to stay on top of issues and keep my practice running well. Their billing team is excellent and we have a dedicated team leader from Kareo (Tanya) who is outstanding. They have kept my A/R aging under control and have really helped me deal with the many hurdles you can face with insurance companies. I have been able to use my time on running and growing our business and have been able to focus our small office staff on customer service and revenue generating activities.Strongly recommend you check Kareo out.

Recommendations to other buyers: Worth a look

Kareo Billing is a breeze

Jan 23, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: The title says it all. Kareo is one of the easiest softwares to use in terms of billing. It has helpful hints and nudges and will be easy for any new comers to billing to use.

Cons: The only place, so far, that I can see a way to improve would be the reports. We need specific reports and sometimes they can't be populated by the reports offered.

Overall: This software has helped us cut way back on claims that are incorrect. It prompts us to double check BEFORE we send it if it sees an issue. This saves us so much time in having to send in corrected claims.

Capterra loader

Great support and help for billers

Mar 11, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I think , billers must have created this tool. The integration with the clearing house is fabulous. We can track claims and work rejections/denials immediately.

Cons: Its disappointing to admit that the support and troubleshooting was not that great. I have had many times where I have had to get with Kareo support for some system glitches and errors. It slowed down my work as a scribe.

Overall: It was a great system for a small clinic as I have experience with Epic as well. This software made my job easier as a scribe as we no longer need to use paper and pen.

Solid software for Medical Billing

Feb 05, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: This integrates with WebPT, our documentation software. If we wanted to, they offer a price included scheduling / documentation software. MANY great features to facilitate claims processing and follow up.

Cons: They have discontinued some great features ( accessible if you know where to look ) in a "upgrade. They are not being able to do secondary electronic claims they way they claimed.. but are still trying to make it work.

Overall: We have been with them for years and feel they are a viable option!

Kareo billing software

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: So easy to use. Customer service is wonderful. Billing is very easy using Kareo. Payment collections is very easy. Adding documents into the charts are easy. Kareo has everything my company needs.

Cons: I don't have any complaints. When I had concerns, I reached out to Kareo and they made the appropriate changes. My company has used Kareo for the past 6 years and it has worked for us for all our needs.

Overall: I have been working with Kareo for Five years now and it has only gotten better.

I am a sole practitioner

Jun 08, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: For a small practice, this is one of the. Ost cost effective programs I have seen.

Pros: Progress note generates the billing. Professional reports, professional looking statements Can add timed codes for medicare patients so you can avoid a billing error. Can fax evaluation dirctly to MD upom creation .

Cons: Cannot have two "user windows" open at once without paying additional money for 2 PTs. For example, I would like to be able to document on my ipad while in a room with a patient, and then comp,ete the note on my PC in my main gym area. I have to exit out,then sign back in on a different device, taking 4 steps instead of 2. Doesnt sound like much, but adds up to a lot of time over the course of a day. Many of the features have additional rcurring fees. (Schedule, outcomes,) Not all fields are customizable. You can add "smart text" for frequently used phrases, but this option is not available on every field. For example, cannot add smart text to the Plan, or to Assessment. Have asked many times if could be added, but it has never been put in update.

9 years and still happy with Kareo!

May 29, 2016
5/5
Overall

4.5 / 5
Ease of Use

5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Love, love, love the document manager which makes it easy to manage, organize, and attach incoming documents from my various clients. Get new practices up and running, submitting claims within 48 hours. I don't have to batch and upload claims to a clearinghouse. I dont have to download ERAs from the clearinghouse. Everything is all in one place. Oh, and it is web based, no need for secure servers on my end and I can give access to my clients. Also no need to worry about backing up data.

Cons: Statements require more work than they should in my opinion...perhaps due to my specialties, but I find I need to manually review before letting the batches go out. But I love that we can send electronically right from Kareo.

Recommendations to other buyers: Talk to other Kareo users who bill your same specialty and ask what they like and dislike most about the software. If you can get a colleague to show you their tips and tricks, it will be a big help.

Kareo Software

Apr 15, 2015
5/5
Overall

4.5 / 5
Ease of Use

5 / 5
Features & Functionality

2.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The startup was flawless. The switch from one clearinghouse to another went smoothly. Support in the beginning was above expectations. Trainings were easy to follow. The product is very user-friendly.

Cons: Support after your initial 90 days is slow. If I send an email, it gets an instant automated reply that it's been submitted and says to give them 24 hours. So far, it's been more like over a week before someone responds. Also, the first time I called in for help at the help desk, I got someone that wasn't easy to follow, and frankly didn't seem to know what he was talking about. I was actually told wrong information. I questioned him but the help desk person insisted he was correct. I didn't want to argue, as I figured he knows more than me right? So even though my gut told me he was wrong, I did it his way. But, I still couldn't rest with his answer, so then I watched the help video again and sure enough I was right and therefore it caused me to have to go back and change things back which took some time. He just wasn't an expert so to speak and I believe anyone that is helping you should know more than you.

Recommendations to other buyers: Check for hidden fees. Is it unlimited claims? Is the monthly charges per provider? Do they offer a discount to mid-level providers?

Feb 26, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: I manage a small billing company that focuses exclusively on working with privately owned physical therapy practices, and have been in this segment of healthcare for the last eight years. Prior to that, I spent several years working with other specialties, as well as working for both government funded and commercial insurers. In all of my time in the industry, I've never found any other solution that is as simple yet comprehensive for managing medical billing than Kareo. I've used many, including huge legacy systems, and even off-the-shelf software solutions. When I looked to change from the system I was previously using, I looked first and foremost for a company that was providing a solution that would be hosted and maintained by someone other than me; I needed the time back in my schedule to be able to focus on running the billing aspect of my clients' practices. Second, I looked for a system that was scalable, offering each of my clients their own entry point from a feature and price standpoint. Third, I wanted a system that we could use in a collaborative fashion, and one that was entirely transparent. Implementation with Kareo is very smooth. Whether at initial setup and working through EDI enrollments, or as changes in the practices happen over time, changes are easily accomplished on the fly, with automation and assistance that brings simplicity to the process. Training is supplied by Kareo, another big plus for me and my clients. As personnel changes occur, training new folks is as easy as 'plugging them in' to the resources that are all provided by Kareo. In ending, I'll simply re-state what I said at the onset. In my opinion, I've not found a finer system to work with, and I highly recommend Kareo!

Used for Mental Health Treatment

Jan 21, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Kareo has a lot of features that we've been able to customize to our specific needs, including great treatment plan templates and note formats. Never had issues with the scheduling side.

Cons: Not specific for mental health treatment--the medical components are helpful for biopsychosocial care but many of Kareo's main features in the browser side are not at all relevant to our practice and are unable to be hidden or customized.

Best Support!

Feb 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I am new at this billing venture and I would not have made it through had it not been for the fantastic support at Kareo. This is a dedicated company and I am fortunate enough to have become a part of it. The entire package is very user friendly but the support you receive is the best in the field. I have told many, many people about Kareo and how pleased I am with what they provide, I know others are looking into switching.

Pros: support, ease of use

Cons: a bit pricey but if I made more money I would not find fault...they deserve to charge what they do!

my opinion of Kareo

Apr 08, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: this is a great product , with acceptability from any point/page you are in to any other information you need .has been running smoothly so far ( for last 8 years).

Cons: it would be nice if reports were more customizable without using Excel. there is some current issues with patient statements printing before insurance payment processed. Customer service need improvement. ( used to be very good few years back).

Could use some modifications

Mar 11, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: Keyboard shortcuts and connectivity to EHR

Cons: Shortcuts and top bar aren't adjustable enough

Overall: So far Kareo has been a great buy but there are some things that I believe could use some modifications. The shortcut and task bar aren't customizable and the fact that patient statements printed through send patient statements and the ones that come out when you go into the individual patient are different can be bothersome because it's not the same layout and the layout when doing bulk has the payment portion.

Oct 24, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: My name is Debbie Sullivan, and I am the founder and CEO of DR Medical Billing and Consulting, LLC in New Jersey. I opened my company over 3 years ago to offer billing and consulting services to small, struggling medical practices. Our company is unique as we allow the practices to continue using their current practice management systems; we just become an extension of their office as their offsite "billing department". I noticed, after meeting with several older small practices, quite a few offices were still using the old ledger system, using Google Calendar to make appointments, their clearinghouse to submit claims, and QuickBooks to keep track of payments. Not a very good system! I began the task of finding an easy to use, all-in-one, affordable solution and I found it with Kareo. Kareo is very user friendly and easy to teach. My offices were blown away with how easy it was to implement and use. It made their lives so much easier. Instead of 4 different systems, they only had to log into one. All the providers really liked the reports they could easily print on demand. One of my geriatric doctors said he was impressed that he was able to log in and get patient phone numbers to call them from anywhere in order to give them test results or check in on sick patients. I currently work with eleven different Practice Management systems, but I always recommend Kareo to practices that have outdated systems or none at all. Out of all the systems we use, Kareo is the most user friendly, was the easiest to implement, was affordable, and has had the both the best customer support and reports on demand. I highly recommend Kareo to anyone in need of a great Practice Management system!

Kareo review

May 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: It is very user friendly and the support is great!

Cons: That I cannot print my notes that are put into patients chart

Overall: I have really not had a whole lot of problems. I currently am having one problem with the Enrollment department. I have been trying to get enrolled with an insurance company to receive ERAS and for some reason 4 months later I am enrolled but still not receiving ERAS. Overall the support is great and I always get problems solved in a very professional and timely manner.

May 10, 2012
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: I own a small chiropractic clinic, where I am the sole practitioner. I have always done all of my own billing, so finding a billing program that streamlined the process was very important to me. The fact that Kareo integrates with Practice Fusion makes the process incredibly easy! With the new federal regulations on EHR's, I needed to find a new documentation program. I settled on Practice Fusion, which is what lead me to Kareo. I use the complete version of Kareo, which suits my clinic's needs perfectly. I have been using Kareo for approximately 1 year now. The implementation process seemed very overwhelming at first, which may have been due to the fact that I was trying to squeeze in the webinars in between seeing patients and documenting! Once I took a few hours to sit down and play with the program, I became much more comfortable with it. My front office staff had a small amount of difficulty adapting to Kareo, simply because our previous software allowed them to apply a co pay to a patient's account directly from the schedule, which Kareo does not do. They have since adapted to the change, and things are flowing smoothly now! Kareo's billing software is far superior to any billing program I have ever seen, and it is a fraction of the cost of most others! It is a very easy program to navigate, and the customer support is wonderful. Deciding to use Kareo in my practice was one of the best decisions I have made! Kareo's billing software is far superior to any billing program I have ever seen, and it is a fraction of the cost of most others! It is a very easy program to navigate, and the customer support is wonderful. Deciding to use Kareo in my practice was one of the best decisions I have made!

Irvin Medical Claims owner's Review

Sep 29, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very User friendly

Cons: KAREO has really improved the accuracy of billing. I'm unaware of any Cons.

Overall: KAREO has really improved the accuracy of billing. I'm more efficient. The Drs complete more notes faster and they are sent directly to me for billing! As a result the Drs and I see greater a greater return faster!

Recommendations to other buyers: KAREO has really improved the accuracy of billing. I'm more efficient. The Drs complete more notes faster and they are sent directly to me for billing! As a result the Drs and I see greater a greater return faster!

Private Physical Therapy Practice

Mar 05, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We are a private specialty based physical therapy practice. We like the flexibility of paying a base amount each month no matter the amount of claims that we send. Kareo was very easy to learn how to use.

Cons: I wish there was an easier way to print an appointment list for a patient. I also wish the text messages and email message reminders could be modified for each individual practice.

Support Team

Jan 07, 2015
5/5
Overall

4.5 / 5
Ease of Use

3.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The Kareo support team has made my experience using Kareo the greatest! Initially, I started using the Kareo Help Center. When I tried to do something out of the ordinary for the first time, I'd get stalled. Then I'd try to figure it out myself in the Help Center. Sometimes that worked; sometimes I spent a lot of time and got nowhere but frustrated! I'd end up calling Customer Support, only to find out it was some simple thing that I had overlooked. The CS representatives were always helpful and friendly, putting me at ease. All exhibited exceptional patience walking me through the steps and answering my questions. They always offered to help with anything else I might have a problem with and encouraged me to call them any time. Now, if I cannot figure it out in a short time, I reach for the phone!

Cons: We are unable to make full use of the automation for posting Remittance electronically for most payers, including Medicare. The problem does not lie exclusively with Kareo; it stems from our TIN and NPI being shared with a Skilled Nursing Facility because we are owned by the same company. We are in the process of obtaining our own NPI number in an effort to be able to change that issue.

Recommendations to other buyers: The Support Team and Help Center are awesome and readily available 24/7! Use them.

Best pricing

Mar 01, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was very easy to install. The support community returns requests for help promptly. For the price, there does not seem to be any better option.

Cons: Occasionally, when an upgrade is in process, there can be a slow down.

Overall: When mandatory e-prescriptions were instituted, I thought that I would need to affiliate with a group, or purchase a very expensive system. Kareo provided the first step, and is now fully integrated.

Capterra loader

User Friendly Software

Dec 14, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Reports are the best and you can see exactly what you need to by customizing.

Cons: Upon upgrades, there are occasional glitchen which are more annoying than anything but normally things are fixed right away. Being able to combine patients when you accidentally add him/her a second time would be a huge plus.

Overall: We have been w/Kareo for 5-years. I would definitely recommend esp for someone w/a small office.