--- title: "Tebra Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Tebra the right Medical Practice Management solution for you? Explore 1380 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/129169/Tebra/reviews/" page_type: "reviews" language: "en" --- Tebra 3.9 (1380) [View alternatives](https://www.capterra.com/p/129169/Tebra/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 4th, 2026 # Reviews of Tebra Ease of use 4.1 Customer Service 3.8 ## Pros and Cons in Reviews FG Freya G Administrative StaffHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “The presence of it easy interface that didn't require me to do much training before assessing it, as it provides essential tools like medical billing, patient scheduling and EHR in one place enabling easy workflow within my facility.“ March 19, 2026 AR Anu R APRNBiotechnology, 11 - 50 employeesUsed the software for: Less than 6 months. “There's little that I don't like about Tebra. When I open a new note and I pull down the drop down menu to open my template, I wish I could customize it so that I only get the 3-4 templates that I typically use, rather than getting a list including physical therapy note, therapist note etc.“ June 1, 2026 Marina P CEOMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Initially, Tebra presented itself as an all-in-one platform with appealing promises around practice management, EHR functionality, billing integration, and operational efficiency for healthcare organizations.“ May 14, 2026 Marina P CEOMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “As the CEO of a behavioral health organization, our overall experience with Tebra was extremely disappointing and operationally disruptive. While every healthcare technology platform may experience occasional challenges, what became most concerning was the repeated pattern of unresolved issues, poor communication, instability within workflows, and lack of meaningful accountability when serious concerns were escalated.“ May 14, 2026 MM Matt M PedorthistMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “What I like most is the ability to communicate with patients and staff and also the interface makes navigating and managing patients and their records seamless.“ September 27, 2025 EW Erin W PTSD Therapist and Medical Advocate, School AdvocateMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “It would be easier if there was a HIPPAA compliant way to message patients without having to go through adding a portal invite and then using the portal. When I send patients a quick message, I tell them the message is not HIPPAA compliant and to not share sensitive information because it may go to many unintended staff.“ October 29, 2025 DS Diane S OwnerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “As a small business and billing company I found that Tebra provides a desktop version that allows added dollars to the bottom line. “ March 18, 2026 AS Angela S BillingMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The only thing I do not like about Tebra is the 2 step authorization, many times I do not have my phone on me and I have to go get it from my locker to get the code when logging on.“ January 20, 2026 ## Showing most helpful reviews Showing 1-25 of 1380 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Teegan F. Owner Hospital & Health Care Used the software for: 6-12 months ### "Great EHR with room for improvement for natural healthcare providers" August 12, 2019 5.0 Using Kareo has been a overall great experience. It does almost everything we want it to do well, and the few things it needs to improve it at least allows you to do partially. Pros I love the layout of Kareo. The dashboard is great and offers a lot of functionality while still looking clean and professional. The clinical portion is great as it shows all the sections of the note on one page. The ability to add and remove sections is also very useful. The interaction checker is nice, but needs improvement. The iPad app is really slick and I preferring using it when adjusting my patients (Chiropractor), as it allows me to quickly tap on each segment I'm adjusting from a list. Cons There is very little support for natural products/supplements in Kareo. You CAN make it work, but it's definitely not easy - requiring manually entering every single product you wish to recommend in the "Drug Favorites" section. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Reason for choosing Tebra The best combination of price and features we could find! Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Practice fusion started charging for their basic service. When we started looking at paid EHR options we found that Kareo had more of the features we wanted. One of my colleagues also recommended it to us. Review Source DD Debbie D. Director Medical Practice Used the software for: 2+ years ### "Love Tebra!" June 2, 2026 5.0 Overall positive. We've been billing off the Tebra platform for 10 years, Tebra University is great when we add new staff members. Pros Cost effective, great support. Love that it integrates with various EMRs. Its quite easy to use and intuitive for new staff. Cons Some reports are a little challenging; There are times when I have tried to get some data via the excel add-in and its just not quite right. Switched from [ClinixPM](https://www.capterra.com/p/11476/ClinixPM/) cost and web-based versus server based product Review Source Response from Tebra June 17, 2026 Thank you for being such a loyal part of the Tebra community — 10 years of billing with us means the world! We're glad the platform has been cost-effective and easy to onboard new staff, and that Tebra University has been a helpful resource along the way. We hear you on the reporting challenges. Our team is continuously working to improve our analytics features, and feedback like yours helps us prioritize the right improvements. We appreciate you sticking with us and hope the next 10 years are even better! CO Chike O. Owner Medical Practice Used the software for: Less than 6 months ### "Good experience with onboarding " August 5, 2026 5.0 Overall, the on boarding process was seamless. \[sensitive content hidden\] was very helpful every step of the way. This made it very easy to make sure that on boarding was done properly. Pros The process was easy for on boarding. \[sensitive content hidden\] was extremely responsive and helpful every step of the way. Cons This was a great experience. I don’t have any immediate concerns about the on boarding process. I’d recommend colleagues. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Tebra offered more comprehensive features Review Source SM Sam M. ARNP Medical Practice Used the software for: 1-2 years ### "Multiple frustrating problems. " December 31, 2025 2.0 There are no perfect EHRs out there. Tebra is just another EHR with many issues which should have been easily fixed. Medication scripts does not contain my office fax. They are unable to fix it. Multiple issues. Pros Nothing I can mention here. Another average EHR with multiple issues, with slow responses to complaints. Cons I’ve experienced many frustrating issues with this EHR. Calendar appointments are often inaccurate, and the mobile app does not sync reliably, which means appointments frequently do not appear in the app. This has been a longstanding problem that has not been resolved. I have decided to switch to another EHR and requested a full data export on 12/7/2025, but I am still waiting for a response. Customer support is average, but the service occasionally shuts down for meetings and holiday closures, which is concerning given that healthcare operates 24/7. Messaging functions are also inconsistent — for example, patients do not always receive cancellation notifications. There are many more issues I could list. I hope someone from Tebra will contact me soon to complete my data export request. Switched from [RXNT](https://www.capterra.com/p/110018/rxnt/) Problems with previous one. Too slow to load. Review Source Response from Tebra January 13, 2026 Thank you for taking the time to share your feedback. We apologize for the frustration you have experienced. It appears that one of our representatives has been in touch with you regarding the data export, and while our support phone lines do observe holiday closures, we want to assure you that we have 24/7 monitoring of our mission-critical systems to address any system-wide issues the moment they are identified. You can also submit support cases via our online Help portal any time. Your feedback is important to us, and we will share your comments with our support and product teams to help us improve. PL Paul L. PMHNP Mental Health Care Used the software for: Less than 6 months ### "Review by a happy customer (not a robot or Tebra employee)" May 18, 2026 5.0 Overall, I am extremely satisfied with Tebra. I am glad I gave them a chance. I almost cancelled my appointment with the sales representative, \[sensitive content hidden\] but I am so glad that I didn't. If I had cancelled my meeting with \[sensitive content hidden\] I probably would have saved a few bucks (but not much; Tebra is priced much more competitively than some EHRs I looked at) trying to adapt an EHR meant for therapists to a psych med management practice. Pros Everything! I'm serious. My first contact with Tebra was through their sales representative, \[sensitive content hidden\] who showed me all Tebra had to offer. \[sensitive content hidden\] was interested in helping me and my practice, but wasn't pushy. The onboarding experience has been wonderful! My onboarding specialist, \[sensitive content hidden\] , has been so helpful and responsive to my needs. The onboarding modules in Tebra University are VERY thorough. I have used other EHRs, and their onboarding processes don't even compare. Cons I've had a few small issues with my settings and have had to submit some help tickets for technical support, but nothing major. Tebra's IT department has been remarkably responsive and helpful with resolving these minor issues. The template customization seems to have a bit of a learning curve, but it is definitely manageable. I'm sure I will get better with it over time, it just isn't what I would call "user-friendly." That being said, please don't take it away! Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/)[ICANotes](https://www.capterra.com/p/17102/ICANotes/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Reason for choosing Tebra The alternatives either didn't have what I was looking for, or they were too expensive. Simple Practice was closest, and I'm sure I could make it work, but I prefer Tebra because it feels more like it adapts to me rather than me adapting to it. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) I felt like they were made more for therapists, and I was trying to adapt my practice to work with a system that it wasn't really designed for. Review Source Response from Tebra June 10, 2026 Thank you so much for taking the time to share such a detailed and positive review! We are absolutely thrilled to hear that you are extremely satisfied with Tebra. It is wonderful to know that our sales and onboarding teams provided a supportive, pressure-free experience, and that Tebra University has been a valuable resource for you. We also appreciate your honest feedback regarding the template customization. While there is a slight learning curve, we are glad to hear it is manageable and that our customer care team has been responsive to your needs. Most importantly, we love that Tebra feels like it adapts to your psych med management practice, rather than the other way around. Thank you for giving us a chance and trusting Tebra with your practice! Melissa Z. Provider Health, Wellness and Fitness Used the software for: 6-12 months ### "Temporary new user" January 18, 2026 4.0 It was good. As a provider of 20+ years, I have experience with multiple EMRs and when it comes to ease of use, it is above average Pros Using templates to enter charting information. Allowing this is a major time saver for professionals Cons The fields to checkmark are very small. This is time consuming because multiple attempts need to me made in order to advance to the next field Review Source Response from Tebra January 30, 2026 Thank you for taking the time to share your feedback! We are so pleased to hear that the templates are helping you save time and that you find the system easy to use, especially given your extensive experience with EMRs. We have also noted your concern regarding the size of the checkmark fields and will keep this in mind as we work to improve the interface. JCE John Christopher E. Psychiatric Mental Health Nurse Practitioner Mental Health Care Used the software for: Less than 6 months ### "Helpful Support and an All-in-One Platform" August 3, 2026 5.0 My overall experience has been very positive. The platform offers the main tools I need for my practice, and the support I received made the setup process easier. Pros She was very helpful, knowledgeable, and competent. I truly appreciated her support and had an excellent experience. Cons The initial setup and verification process can take some time, and certain account updates require assistance from support. Review Source RH Russell H. Mr Alternative Medicine Used the software for: Less than 6 months ### "Amazing and easy " June 22, 2026 5.0 Pros “My experience has been excellent. \[sensitive content hidden\] has made the program easy to understand and follow. Her professionalism, patience, and willingness to help have made a significant difference, ensuring that every step of the process is clear and manageable. I truly appreciate her support and guidance.” Review Source Response from Tebra June 24, 2026 Thank you so much for sharing your experience! We're thrilled to hear that the program has been easy to follow and that you've felt so well supported every step of the way. Your kind words mean the world to us. TG Tiffany G. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Satisfied\* great value and customer service" August 4, 2026 5.0 Great- as explained before the customer engagement and resourcefulness of our engagement specialist made the experience enjoyable. Pros \[sensitive content hidden\] seemed to be educated in Tebra and knowledgeable. Not much stumped him, he always followed up with an email and provided great resources. Cons Lack of Annotation capabilities and ordering DME outside of a visit or a visit note. It seams that Tebra is always adding features though. Review Source JNL Johnna Nicco L. Family Nurse Practitioner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Love all aspects of Tebra!" July 31, 2026 5.0 A+ It has been very streamlined and easy to learn. The support team members from start to finish have been great. It offers everything I need to begin my journey for starting my own practice! Pros The product/EMR is very user friendly and the customer support, specifically \[sensitive content hidden\] for onboarding and my initial sales representative, \[sensitive content hidden\] , have been great! I hope to see my practice grow and step up to the next level that Tebra offers. Cons Overall, I like everything about it. There were a few technical issues along the way during onboarding but \[sensitive content hidden\] was very transparent about them and they were acknowledged and corrected quickly. Review Source Response from Tebra August 13, 2026 Thank you so much for this wonderful feedback! We're thrilled to hear that the onboarding process was streamlined and that our support team made such a positive impression from start to finish. It's incredibly rewarding to know that Tebra is helping you take those exciting first steps in building your own practice. VR Verified Reviewer Director of Revenue Cycle and Credentialing Mental Health Care Used the software for: Less than 6 months ### "Individual heroes kept our practice afloat, but systemic support was nowhere to be found." August 19, 2025 4.0 As a Behavioral Health Provider, Tebra offers some valuable features—especially its cloud-based flexibility and the dedication of select support staff. However, our experience has been marked by significant billing and credentialing challenges that disrupted operations and required extensive troubleshooting. The system lacks coordination, transparency, and consistent support tools, which are critical for behavioral health practices managing complex payer relationships and compliance. While individual efforts have helped restore stability, broader improvements are needed to truly support providers in this space. Pros Tebra’s cloud-based accessibility is a major advantage—it allows our team to work securely from anywhere, which is essential for a modern practice. I also want to acknowledge the efforts of certain customer support staff who went above and beyond to resolve serious billing issues. Their dedication made a real difference. Cons The onboarding and credentialing processes have been inconsistent and frustrating. We experienced major disruptions to our revenue cycle due to missing taxonomy codes and delayed enrollments. Communication between departments often lacks clarity and accountability, and written guides or follow-up documentation are rarely provided. These gaps create unnecessary stress and operational risk. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Tebra We chose Tebra over other platforms like SimplePractice, TheraNest, and Valant because it promised a more integrated experience—combining credentialing, billing, scheduling, and patient communication in one system. The ability to send SMS reminders, customize reports, and manage claims within the same platform was appealing, especially for a behavioral health practice with complex payer requirements. We were also drawn to the idea of streamlining operations and reducing vendor fragmentation. While the features looked great on paper, the execution has fallen short, and we’re still waiting for many of those benefits to materialize. Switched from [Charms](https://www.capterra.com/p/183437/Charms/) FeaturesWe switched from our former EHR because Tebra offered features that seemed promising—like SMS reminders, customizable reports, and integrated billing tools. Unfortunately, many of those features have yet to prove themselves in practice. From charting issues to flawed claims setup and unclear training materials, the transition has been more disruptive than expected. The potential is there, but execution and support need serious improvement—especially for Behavioral Health practices. Review Source CA Chelsea A. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "So much room for improvement" October 17, 2025 3.0 Not great. Since I just changed EMRs, I don't want to change it again, but I am seriously considering it. Pros The customer support is great. I usually get a response back within 24 hours of putting in a request. It is also a very easy-to-use user interface. Not very complicated. Cons It is easy to have double charts; there isn't a way to avoid it. There isn't a way to share test documents and upload them to the test results. There isn't a way to let a patient sign just a document. You have to upload it, word for word. There isn't a way to create minor portal access for parents, so since I see whole families, parents are having to create a new email account for each child. It is also difficult to offer a refund to patients for overpayment. Medications don't populate under the right diagnoses. If you want them to, then you can't send multiple prescriptions at a time. You can't send medications and prescriptions through the lab screen. You can't sync your patient schedule to your personal schedule, and the mobile app and the web app schedules don't sync. It is also difficult to have a telehealth-only practice in multiple states. Given all these, the value for your money is actually not great. Alternatives considered [Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Reason for choosing Tebra Billing was touted to be the best in the business. Switched from [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) The cost was prohibitive and not manageable for a new practice. Review Source Response from Tebra October 28, 2025 Thank you for sharing your experience with us. We're so glad to hear you've had positive interactions with our customer support team and find the user interface easy to use. That said, we are sorry to hear about the challenges you've encountered with some of our workflows and features. Your feedback is extremely valuable, as it will help our product team continue to improve our solutions to address a wider variety of use cases. HR Heidi R. office manager Medical Practice Used the software for: 2+ years ### "Tebra is terrific!" September 11, 2025 5.0 I really enjoy using Tebra because it makes managing my practice so much easier. The platform is user-friendly, streamlines scheduling, billing, and patient communication, and helps me stay organized without the stress of juggling multiple systems. I appreciate how everything I need is in one place, saving me both time and energy. Most importantly, it allows me to focus more on my patients and less on administrative tasks. Pros Tebra is easy to use and the customer support team is efficient and always available when I need to call. Reports are easy to make and cover all aspects for my practice. Cons What I appreciate most about Tebra is that I truly haven’t found any cons. The software is intuitive, reliable, and designed to simplify everyday tasks. From scheduling and billing to patient communication, everything works seamlessly and feels well thought out. It not only saves me time but also gives me peace of mind knowing I have a system I can consistently count on. Switched from [Medesk](https://www.capterra.com/p/166286/Medesk/) My boss did it! I guess Tebra had a good sales person and it was less expensive. Review Source Response from Tebra October 14, 2025 Thank you for this wonderful feedback! We're delighted to hear that Tebra has made managing your practice so much easier and that you find our customer support team efficient and always available. It's incredibly rewarding to know that our platform helps you stay organized, saves you time and energy, and most importantly, allows you to focus more on your patients rather than administrative tasks. We're pleased that everything from scheduling and billing to patient communication works seamlessly for you, and that having it all in one place has eliminated the stress of juggling multiple systems. Your trust in our reliable, intuitive software means the world to us. EW Elizabeth W. Owner-Provider Medical Practice Used the software for: Less than 6 months ### "New Customer to Tebra" September 16, 2025 5.0 It has been a great experience so far. Just started a month ago. Enjoying the platform and the EMR is very easy to navigate. The help videos are very informative. Pros The onboarding support has been great! My initial consultant \[sensitive content hidden\] was fabulous. They answer questions same day and the response turn around for issues has been great as well. Cons I am not able to use the Tebra Payments because I offer some Med Spa services that are not allowed for credit/debit card transactions per policy. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing Tebra They consultant was more personable then my meeting with Athena. \[sensitive content hidden\] was very responsive to my questions and actually showed me what I requested to see in the EHR before purchase. That was critical to my decision making. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Simple Practice EHR was very difficult to use for my Primary Care/Med Spa Practice. Templates were difficult to build and they didn't have any pre built templates for Primary Care/Med Spa. It was more tailored to Mental Health Practices. Review Source Response from Tebra September 19, 2025 We're delighted to hear about your positive experience with our onboarding support and platform! It's wonderful that your consultant provided such personable and responsive service, and we're pleased the EMR navigation and help videos are working well for your practice. We appreciate you sharing the feedback about Tebra Payments limitations for certain Med Spa services - this helps us understand how we can better serve diverse practice types. We're thrilled that overall, Tebra has been a great fit for your Primary Care/Med Spa practice needs. Thank you for choosing Tebra! NE Ngozi E. PMHNP Mental Health Care Used the software for: 6-12 months ### "Great customer service agent." June 13, 2025 3.0 Tebra has been ok, it gets the job done. In my experience with Tebra’s customer service agents, I have never met anyone as excellent, empathetic, and passionate about getting the work done as \[sensitive content hidden\]. He called back on a Friday, even after his shift was over, and he stayed on to solve the pending problem, which he did due to his skills and patience. Throughout the call, he was patient and even solved another impromptu problem. He needs to be hired to train those other customer service agents. I had called some weeks ago for assistance with setting up my insurance portal. This agent spoke to me like I was a child; you could hear him puffing air as if he had somewhere to be. When I signed up to use Tebra, the trainer had a thick accent and was so impatient. Others were ready to pass the job on in a short while, especially if they couldn't solve it on the first try. Pros It's just like other EHRs, gets the job done. Once my contract is up, I am moving to another, so I can keep my overhead cost lower. Cons The cost, the upcharge/increase ever so often, you are already one of the most expensive anyway, EHR, you have a high cost for simple things that should be free, like an AI assistant. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) These options are cheaper and do the same job or more that Tebra does. Review Source Response from Tebra June 19, 2025 Thank you for sharing your feedback and for highlighting the exceptional service provided by our team member. We truly value your kind words about their dedication and patience. Regarding your concerns about cost and feature accessibility, we hear you. Pricing and service value are areas we continuously evaluate to best meet the needs of our customers. Your detailed input helps us identify opportunities for improvement, and we’re committed to enhancing both our offerings and overall experience. Thank you for being a part of Tebra. AM Ali M. Credentialing Executive Executive Office Used the software for: 2+ years ### "Great all-in-one solution for practice management" February 23, 2026 5.0 Tebra has been a solid platform for streamlining our daily operations. Having both the practice management and patient engagement tools in one place has reduced the need for multiple logins and made it easier to keep track of patient records, billing, and scheduling. The support team has also been responsive when we’ve had questions. It’s a reliable choice for any practice looking to modernize their workflow. Pros I really appreciate how easy it is to manage group rosters and provider information in Tebra. As a Credentialing Officer, I frequently need to update provider details and group locations. Tebra makes it simple to add multiple providers at once and ensure that all locations are accurately reflected. The interface is clean and intuitive, which saves our administrative team a lot of time. Cons Occasionally, I’d like to see more customization options for reporting, especially when pulling credentialing data for payers. It would also be helpful to have a more detailed audit log for tracking changes made to provider rosters. Review Source Response from Tebra March 9, 2026 We truly appreciate you taking the time to share your experience with Tebra! We are delighted to hear that our platform has simplified managing group rosters and provider information, and that having both practice management and patient engagement tools in one place has streamlined your daily operations. We also highly value your feedback regarding the need for more reporting customization and detailed audit logs for credentialing data. We are continuously working to enhance our platform's capabilities, and your insights are incredibly helpful as we look to improve our reporting and tracking features to better support your administrative workflow. SG Stephen G. Pediatric Neurologist Medical Practice Used the software for: 2+ years ### "Tebra- The one and only, all inclusive EHR software/platform " January 28, 2026 5.0 All summarized above under Pros. We are very blessed to be users of Tebra EHR software, fit for our needs! I think everyone should be using it. Pros We have been using Tebra (formerly Kareo) since we opened our clinic in 2020, going on to 6 yrs now and loving it for multiple reasons: -Best user interface/platforms -Tebra keeps on getting better, as they listen to the users' feedback and act on it without hesitation leading continued to continued improvements and overall satisfaction -Platforms are easy to use and navigate -Great and genuine customer support -Great telehealth set up - Great coomunication with constant updates, new developments, changes, improvements etc -Great clinical notes/procedures etc outlay and secure patient records -All in one service, with KPI displays, easy billing, medical records, patient portal etc - I cannot believe all that I am getting for the price, in other words, great value for the money of great ROI using Tebra platforms Cons Thus far I like everything, and encourage Tebra to keep up the great work in line with the emerging AI technology! Review Source Response from Tebra February 9, 2026 Thank you so. much for your fantastic feedback and for trusting us with your clinic's needs since 2020. We're thrilled that you find our platform easy to navigate and valuable. We especially appreciate your kind words about our support team, our focus on features that drive ROI for practices and our work in emerging, AI powered technology. EW Erin W. PTSD Therapist and Medical Advocate, School Advocate Medical Practice Used the software for: 1-2 years ### "Ease with Scheduling and Billing" October 29, 2025 5.0 One of the better systems I have worked with - that includes many systems like State of Michigan, public school systems, special education systems, non-prophet databases, psychiatric care setting systems, etc. Pros I like that it contains a system for scheduling, billing, inter-office communication. It also prefills 'required areas' for each type of visit. Cons It would be easier if there was a HIPPAA compliant way to message patients without having to go through adding a portal invite and then using the portal. When I send patients a quick message, I tell them the message is not HIPPAA compliant and to not share sensitive information because it may go to many unintended staff. Review Source Response from Tebra November 7, 2025 We're delighted to hear that you're finding our scheduling, billing, and communication features so beneficial. Thank you for your kind words and for rating us as one of the better systems you've used! We appreciate your feedback regarding patient messaging. We take HIPAA compliance very seriously, and while we support messaging for things like appointment and payment reminders, we don't send Protected Health Information (PHI) via standard SMS text messages because it lacks essential security features like encryption, access controls, and audit trails. Our Patient Portal is a secure, HIPAA-compliant platform for sensitive communications, ensuring patient data is always protected. CB Coley B. Administrator Hospital & Health Care Used the software for: 2+ years ### "Seamless operation with exceptional value" October 16, 2025 5.0 Pros We've been incredibly impressed with Tebra’s patient management application. The user interface is intuitive and well-designed, making it a breeze for our staff to navigate and utilize its full potential. The ease of use has significantly reduced our training time and improved overall efficiency. The customer support team has been outstanding – responsive, knowledgeable, and always eager to help. When considering its robust features, seamless operation, and reliable support, this application truly offers exceptional value for money. It's an indispensable tool for our practice. Cons As Tebra grows I want to see the development of individual user tools and tracking. While many of our projects are base on team collaboration, some more nuance projects require individuals to work on sensitive, protected information. The ability to track their work flow will be priceless. Review Source Response from Tebra October 17, 2025 Thank you for the great feedback! We're thrilled our patient management system has improved your workflow and reduced staff training time. It's also great to hear our customer support exceeded expectations. Your suggestion about individual user tools is valuable, and we're working to balance accountability with collaboration. We appreciate your input as it helps us improve for practices like yours. CL Cheryl L. Clinic Coordinator Mental Health Care Used the software for: 1-2 years ### "Tebra Is Awesome" June 10, 2025 5.0 OUTSTANDING! Always helpful, professional, and most of all very kind. Never rude. Being on the phone all day helping people can be very challenging. But, I can honestly say that when I have spoken with a representative they are great and willing to go the extra mile to help get you what you need. Pros Customer Service is great. I have never had a bad experience with anyone that has help me. I like the fact that when a representative ask you questions they explain why they are asking the questions. Cons There isn't anything that I don't like. It isn't often when you talk with someone that has pretty much been on the phone all day helping people and they are just as kind and professional when you speak with them. Review Source VR Verified Reviewer PMHNP Health, Wellness and Fitness Used the software for: 6-12 months ### "I recommend Tebra because it's easy to use. " July 30, 2025 5.0 I started using Tebra about a year ago. It has been a great experience starting with my onboarding specialist, Amy. Tebra has all I need in one place; it's all-inclusive. Pros Tebra is affordable, has excellent customer service, is easy to use, has a HIPAA-compliant patient record, streamlined management of patients, the user interface is excellent, all the notes are in one place and easy to access, and scheduling and calendar are easy to access. I recommend Tebra. Cons I don't really see any issue with Tebra right now. The customer service has been great so far. If I have any issues, I still reach out to my onboarding specialist. Review Source Response from Tebra August 6, 2025 Thank you so much for sharing your experience! We're thrilled to hear that Tebra has been a seamless and all-inclusive solution for you. We'll make sure to pass along your kind words to Amy and the rest of the team. Your recommendation means the world to us! HM Hemal M. Attending Physician Alternative Medicine Used the software for: 1-2 years ### "Tebra is a easy to use system that saves time. " January 19, 2026 5.0 Overall, I have found Tebra to be efficient and effective in the sense that it has been simple and easy to navigate when creating a note. Pros Tebra was easy to use and was simple to figure out how to use the system. Very user friendly as opposed to other systems. Also the AI mechanisms allow for the note to look more professional and corrects any errors that I may make accidently while typing. Cons Only con was somtimes in the middle of a note if the note had been open for too long the system would shut off and I would lose some of my note. Review Source Response from Tebra January 30, 2026 Thanks so much for taking the time to share your experience! We are delighted to hear that Tebra's user-friendly design and AI features are helping you create professional notes efficiently. We are sorry to hear about the session timeouts causing data loss, and encourage you to reach out to our customer care team so they can investigate that for you. AS Amy S. Medical Assistant Hospital & Health Care Used the software for: Less than 6 months ### "How to make sure you look up the patient's name before starting a new patient profile." February 17, 2026 5.0 My overall experience was good. It is a lot to take in but it was explained so I could understand it better. Pros I loved that it had you do examples of what we are going over in session. It made it easier to understand. Cons The fact that it was time consuming and I hated the quiz at the end of each session. I am not a quiz person. Review Source Response from Tebra February 24, 2026 hanks so much for sharing your experience! We're thrilled that the hands-on examples helped make our training material more accessible and easier to grasp. We hear you on the time commitment and the end-of-session quizzes. Your feedback is valuable, and we're always looking at ways to improve the learning experience for everyone. We're pleased to know that overall, the content was presented in a way that worked for you! SC Stacey C. Nurse Practitioner Medical Practice Used the software for: Less than 6 months ### "Tebra EMR for small rural practice" April 11, 2026 5.0 Great experience getting setup and with onboarding. The manager was patient with me as I navigated the system. Great videos and opportunities for live training. Pros Onboarding manager was extremely patient and helpful! Great experience and easy to use. Tebra is a total package EMR to help with billing and payments and patient management for an affordable price! Excited to get started with patients! Cons No cons at the present! So far satisfied with Tebra EMR for patient records, appointment setup and billing and payments. Review Source Response from Tebra April 22, 2026 Thanks for taking the time to share such wonderful feedback! We are thrilled that your onboarding manager provided a patient and helpful experience to get you set up. It is fantastic to hear that our training resources and the complete package of patient management and billing tools are hitting the mark for you. Wishing you great success as you start seeing patients! TH Timothy H. Therapist Mental Health Care Used the software for: 1-2 years ### "Customer Service" November 11, 2025 4.0 Positive. I would let other therapist know about the product. It is an option new therapy practices may want to consider. Pros The customer support is important. I have seen an increase in customer support in the past 4-6 moths. The company appears to be receptive to implementing provider suggestions for improvement. Cons It lacks voice to text capability.This is a technology that has been available on MSWord for more than 10 years. Review Source Response from Tebra December 3, 2025 Thank you for your thoughtful review! We’re so glad you’ve noticed the improvements in our customer support and our openness to feedback—it really means a lot to us. We also appreciate your input around the voice-to-text feature; feedback like yours is incredibly valuable as we work to improve our platform. It’s great to hear that you’d recommend us to your colleagues—it truly makes our efforts worthwhile. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.