--- title: "Tebra Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Tebra Software - reviews, pricing plans, popular comparisons to other Medical Practice Management products and more." source_url: "https://www.capterra.com/p/129169/Tebra/" page_type: "product" language: "en" --- # Tebra Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Tebra ## What is Tebra? Tebra’s medical practice management software offers an all-in-one solution to streamline the administrative and operational tasks of healthcare practices. From scheduling and billing to patient record management, Tebra’s platform integrates seamlessly with electronic health records (EHR) to enhance efficiency and improve patient care. Get paid faster, maximize reimbursements, and streamline billing. MPM helps practices manage workflows, reduce administrative burdens, and focus more on delivering quality patient care. Tebra’s user-friendly system supports practices of all sizes, optimizing daily operations. ## What is Tebra used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 1,375 user reviews Reviews sentiment Positive 74% Neutral 8% Negative 18% Pros & cons Intuitive and efficient navigation Comprehensive training resources Persistent software glitches Unreliable phone support experience ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Electronic Medical Records / 2026 - Medical Billing / 2026 - Medical Practice Management / 2026 - Mental Health / 2026 - Physical Therapy / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Tebra?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.tebra.com/&name=Tebra) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Tebra 3.9 (1,375) VS. [4.3 (708)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting Price Contact vendor Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (1,372) Ease Of Use 4.5 (708) Value For Money 3.7 (1,002) Value For Money 4.2 (578) Customer Service 3.8 (1,292) Customer Service 4.3 (644) ## Tebra alternatives Highest Rated [4.8 (529)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (658)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (968)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) [4.4 (858)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/129169/Tebra/alternatives/) ## FAQs about Tebra Overview ### What problems does Tebra solve? Tebra solves slow onboarding, paper-heavy billing, fragmented patient and provider workflows, and poor visibility into claims, eligibility, payments, and records. Small to midsize medical practices, billing companies, front-desk teams, credentialing staff, and providers benefit from faster setup, easier training, remote access, and simpler client or practice access to financial and clinical information. Answer based on 736 reviews Overview ### Which roles and teams benefit most from Tebra? Tebra is most used by practice owners, office and practice managers, billing teams, and clinical providers in independent healthcare settings. Administrative leaders rely on it to streamline scheduling, patient communications, and operations, while billers manage claims and payments and physicians, nurse practitioners, and medical assistants support documentation and patient care workflows. Answer based on 1234 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Tebra built for? Tebra is built for independent practices, with 97% of reviewers from small businesses and its largest industry presence in Medical Practice at 49%. It also serves Hospital & Health Care and Health, Wellness and Fitness organizations, each representing 15% of reviewers, while midsize and enterprise adoption remains limited. Answer based on 1373 reviews Features and Usability ### What are the key features of Tebra? Tebra includes core practice management features like appointment scheduling, patient management, EMR/EHR charting, and medical billing with claims management. Differentiating capabilities include customizable templates, patient portal communication, online scheduling with reminders, telemedicine, and reporting dashboards. Reviewers also often mention API access, lab integration, and multi-location support. Answer based on 474 reviews Integrations ### Which third-party tools and platforms does Tebra integrate with? Tebra integrates with Kareo Billing, Stripe, WebPT, Microsoft Excel, and QuickBooks Online Advanced. Reviewer mentions center on billing and payment connections, especially Kareo Billing and Stripe, while the catalog also points to spreadsheet and accounting workflows through Microsoft Excel and QuickBooks Online Advanced. Answer based on 642 reviews Getting Started and Support ### How easy is it to onboard and train a team on Tebra? Tebra is generally quick to onboard, with live online sessions, video tutorials, and documentation through Tebra University. Reviewers say front-office staff, billers, and new therapists often learn core tasks in a day or two, while admins handling billing setup, reporting, and custom workflows usually need more time and guided support. Answer based on 270 reviews Getting Started and Support ### What customer support options does Tebra offer, and how do users rate the experience? Tebra offers email/help desk, a knowledge base, and phone support. Users often describe support as helpful, patient, and easy to reach, with useful articles and timely ticket responses. However, others report inconsistent follow-through, long waits, unresolved billing or ERA issues, and uneven agent knowledge after onboarding. Answer based on 474 reviews Security ### How does Tebra handle data security and access control? Tebra uses a secured web-based, cloud system with secure patient records, a HIPAA-approved telehealth platform, secure portals and messaging, and user-level permissions that let practices include or exclude functions by employee. Some reviewers wanted two-factor authentication and more secure document sharing, and a few reported lockouts or downtime affecting access. Answer based on 26 reviews Billing ### How well does Tebra handle medical billing? Tebra handles everyday medical billing well for many small practices that want scheduling, claims, payments, and records in one system. Billing workflows feel convenient and cost-effective for in-house teams, but some users find claim rejections, reporting, desktop billing tasks, payment setup, and support follow-through harder than expected. Answer based on 387 reviews ## Who uses Tebra? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and efficient navigation 93% positive reviews out of 347 Most reviewers indicate ease of use enables quick navigation, streamlining daily tasks and reducing training needs. Angelica C. medical assistant, 2 - 10 employees. "The platform is very user-friendly and easy to navigate, which makes daily tasks much smoother and less time-consuming." Persistent software glitches 72% negative reviews out of 129 Most reviewers indicate bugs and issues disrupt workflow, with slow fixes and recurring unresolved technical problems. Eric B. CEO, 51 - 200 employees. "We sometimes experience glitches in the software, which can cause some frustration with some of our staff." Comprehensive training resources 85% positive reviews out of 214 Most reviewers describe training and learning curve as manageable, citing helpful tutorials, responsive support, and accessible onboarding. Andrea L. clinician, 1 employee. "There is both an online and support onboarding process, so I can watch videos and then meet virtually with my onboarding coach who answers any questions i have." Unreliable phone support experience 78% negative reviews out of 85 Most reviewers report phone support is slow, unresponsive, and often lacks knowledgeable assistance or timely resolutions. CHERYLE P. Nurse practitioner, 1 employee. "My online booking stopped working, my picture dropped off and my title was incorrect out of nowhere. When I call daily they have no one that can help and tell me to wait for an email." Robust feature set 78% positive reviews out of 60 Most reviewers find features comprehensive, with useful options supporting diverse workflows and ongoing improvements. Cumbersome medication management 79% negative reviews out of 34 Most reviewers describe medication management as unreliable, with frequent prescription errors, workflow obstacles, and pharmacy communication failures. Anita A. CMA, 11 - 50 employees. "medications cannot be listed in alphabetical order or update scripts when dose or directions change." ## Features AI summary Based on 2,031 Medical Practice Management reviews Capterra data shows that buyers of Medical Practice Management software rank the following features as their top priorities: - **Appointment Management** (**59%** of reviewers rated this feature as critical) - **Medical Billing** (**58%**) - **Patient Records Management** (**60%**) Tebra supports all three of the features reviewers consider most important: **Appointment Management**, **Medical Billing**, and **Patient Records Management**. Together, these capabilities help practices schedule visits efficiently, manage claims and payments more accurately, and maintain complete patient information in one place, allowing teams to improve daily operations and deliver more consistent patient care. Medical Billing 3.4 (95) 68.42% of 95 reviewers that rated this feature as important or highly important This aspect allows you to manage claims, payments, and billing codes in one place. Some users say the billing tools are comprehensive and support is helpful, but others report confusing processes, slow responses, and integration issues with insurance enrollments. Patient Records Management 3.8 (124) 65.32% of 124 reviewers that rated this feature as important or highly important You can store, access, and print patient records from a single platform. Reviewers appreciate the centralized access and ease of printing, but some find exporting records cumbersome, navigation difficult after multiple visits, and note occasional system errors. HIPAA Compliant 4.4 (208) 70.19% of 208 reviewers that rated this feature as important or highly important Tebra offers safeguards to protect patient information and ensure HIPAA compliance, giving you confidence in data privacy. Reviewers appreciate the security measures, but some express concerns about access controls, lack of two-factor authentication, and privacy when outsourcing billing. Charting 3.8 (148) 63.51% of 148 reviewers that rated this feature as important or highly important Tebra helps you document patient encounters efficiently with templates and AI support. Reviewers indicate charting is user-friendly and quick once learned, though some mention navigation challenges, template limitations, and a lack of voice-to-text functionality. Patient Scheduling 3.9 (78) 74.36% of 78 reviewers that rated this feature as important or highly important Book and manage patient appointments and follow-ups Appointment Scheduling 3.8 (108) 55.56% of 108 reviewers that rated this feature as important or highly important With this capability, you can easily create, adjust, and confirm appointments. Users think scheduling is generally straightforward and flexible, but some report interface inefficiencies, lag, and occasional errors like disappearing appointments or reminder issues. Tebra 105 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Handle the registration and admission process for existing and new students Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling With this capability, you can easily create, adjust, and confirm appointments. Users think scheduling is generally straightforward and flexible, but some report interface inefficiencies, lag, and occasional errors like disappearing appointments or reminder issues. Creation, administration, and evaluation of assessments or tests Before and after photos of procedure(s) Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Tebra helps you document patient encounters efficiently with templates and AI support. Reviewers indicate charting is user-friendly and quick once learned, though some mention navigation challenges, template limitations, and a lack of voice-to-text functionality. Process of submitting and following up on claims with insurance companies Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Record and organize clinical notes and progress notes for each patient after interaction with a physician Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule Automatically generates E/M codes based on information collected during patient charting Manage and track all internal and external communication conducted via calls, email, text, or chat Track and report regulatory data to either internal management or external stakeholders Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Alter the layout and content of dashboards Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Tools that provide relevant information at specific times to support judgments and courses of action Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Process of automatically notifying clients when payments fail to ensure invoices are paid Transmit prescriptions to pharmacies electronically Transfer of data from one computer system to another Electronically collect payments for goods or services Create and securely store digital patient records Database of frequently used, popular workout routines Track and manage staff profiles, recruitment, schedules, productivity, career development and performance Serves chiropractic practices Intended for medical use such as diagnosis, treatment, and consultation For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. Designed specifically for physical therapy practices Intended to be used by podiatrists Determine clinically appropriate and cost-effective medications and therapies for patients Compliant with healthcare rules and regulations around the world Tebra offers safeguards to protect patient information and ensure HIPAA compliance, giving you confidence in data privacy. Reviewers appreciate the security measures, but some express concerns about access controls, lack of two-factor authentication, and privacy when outsourcing billing. Conduct intake assessments to determine patient health status, medical history, conditions, etc. Checking eligibility of patients for different insurance claims Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage Checking eligibility of patients for different insurance claims Activities related to the initial admission of a charge into the organization's care Store and view prior invoices for each account/client Receive lab results electronically Ability to chat online in real time This aspect allows you to manage claims, payments, and billing codes in one place. Some users say the billing tools are comprehensive and support is helpful, but others report confusing processes, slow responses, and integration issues with insurance enrollments. Administer and track medication inventory, schedules, dosage, and side-effects Communicate using messages within the system Notifications via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple locations Supports practices with multiple healthcare professionals For practices with multiple providers Track and monitor patient no-show rates Track and organize on-call shifts Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Send personal messages to clients or attendees Create new forms and/or use ready-made online form templates Track and organize online shifts In-person, onsite registration Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Managing and tracking patient health, progress, communication, and treatment plans Online portal where patients can access information such as health records, treatment plants, etc. You can store, access, and print patient records from a single platform. Reviewers appreciate the centralized access and ease of printing, but some find exporting records cumbersome, navigation difficult after multiple visits, and note occasional system errors. Book and manage patient appointments and follow-ups Accept, record, and reconcile financial transactions Track and organize physician schedules and pertinent information Manage physician availability and schedules Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Prescribing, renewing, and keeping a record of the medicines given to an individual or animal Enables medical providers and/or patients to electronically renew existing prescriptions Customizable notes that help healthcare professionals document and track patient progress Schedule repeating appointments based on a duration of time Timed notification for any upcoming task, deadline, appointment, or activity Document insurance payer providing an explanation of benefits (EOB). Remotely create and access treatment plans tailored to individual patients based on symptoms View and track pertinent metrics to find patterns and gain insights from data Monitor and manage customers' perceptions about a business, product, or service Manage the rescheduling of appointments Set a time to generate routine reports automatically Plan availability and assign specific time slots for tasks and resources Exchange messages in a secure and encrypted manner Check-in and out via a mobile device or kiosk Online portal through which end users can access the system, manage tasks, or obtain information Send messages via SMS Reminders sent via SMS/text message Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Meet with patients remotely Create treatment plans that document interventions and outcomes to track patient progress Manage vaccine administration from the time the vaccine arrives at the clinic until it is administered Connect with meeting participants remotely over video Monitor wait time and abandonment for incoming requests that have not been routed Get Advice We can help you find the software with the features you need. Features 3.8 (1,296) 3.8 Based on 1,296 reviews ## Pricing Value for money 3.7 (1002) ### Starting price Free trial available [View all Pricing Plans](https://www.capterra.com/p/129169/Tebra/pricing/) Value for money 3.7 (1,002) 3.7 Based on 1,002 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (1292) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (1,292) 3.8 Based on 1,292 reviews ## User reviews Overall rating 3.9 Based on 1,375 reviews Filter by rating 5(672) 4(331) 3(123) 2(81) 1(168) Mentioned topic Sorted by most recent GO Geralda O. DNP Medical Practice ### "Be aware when decide not to continue with service" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 July 24, 2026 Average-Service was ok until decide to go with another biller. I did everything in my power to leave service peacefully, unfortunately Tebra staff did not feel that same. Pros Payment was affordable for a new practice. Credentialling was not difficult. Support availability was lack. Cons I had Tebra for billing and everything was fine. When my contract was almost over I gave them over 60 days notice as per contract required 60 days.My contract was due to complete 6/29/26. I made payment regularly although I was using another biller. When I notice my request I put on 4/1/26 was still pending 5/29/26, I reach out by phone to follow on the status. The lady cancel my account on the spot not leaving any access for me to check on my pending cases. Two weeks later, I received an invoice for $408. I tried reaching out to find out the reason but did not received a feedback. Now I check on the statues of my request to find out the request was cancel. Alternatives considered [Practice EHR](https://www.capterra.com/p/159036/Practice-EHR/) Reasons for choosing Tebra Pricing- Last minute, I chose Tebra after a long debate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RW Rosana W. Owner CEO Medical Practice ### "The best software ever!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 21, 2026 Excellent! Without any training, I was able to use the system and follow prompts so easily. I absolutely love the software. Pros How easy it is to navigate the system. The support from the Tebra team is outstanding. \[sensitive content hidden\], our customer support representative, is excellent. Cons So far, I do not have any negative comments or items that should be improved. The Tebra team resolves issues very quickly. Switched from [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) The product's price and quality are easy to navigate. Alternatives considered [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) [ecWebs](https://www.capterra.com/p/10036343/ecWebs/) [Patagonia Health](https://www.capterra.com/p/125099/Patagonia-Health-EMR/) Reasons for choosing Tebra Because it is affordable and easy to use. Tebra has all the features that my telehealth clinic needs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BB Barbara B. Executive Director Medical Practice ### "Most Satisfied Customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 17, 2026 Pros My experience transitioning to billing through Tebra has been incredibly rewarding. Taking on the responsibility of billing myself initially seemed overwhelming, but the support I have received from the Tebra staff has made the process both manageable and enjoyable. Every member of the Tebra team that I have worked with has been exceptionally knowledgeable, patient, and willing to take the time to explain each step in a way that is easy to understand. They never make me feel rushed and consistently go above and beyond to ensure that I not only resolve the issue at hand but also understand the "why" behind the process so that I can confidently manage it moving forward. What I appreciate most is their commitment to educating their clients. Rather than simply providing an answer, they take the time to teach, troubleshoot, and offer practical solutions. Their professionalism, responsiveness, and willingness to help have been invaluable as I continue to learn the billing side of healthcare administration. In today's healthcare environment, having a support team that is both technically proficient and genuinely invested in their clients' success is rare. The customer service I have experienced with Tebra has exceeded my expectations, and I am grateful for the expertise and encouragement they have provided throughout this transition. Thank you to the entire Tebra team for making what could have been a stressful experience into an empowering one. Your dedication to your clients does not go unnoticed, and I sincerely appreciate the outstanding support you provide. Cons What I liked least about Tebra is that I did not learn how to use the billing module sooner. Had I known how intuitive and comprehensive it was, I would have taken advantage of it much earlier. For years, I relied on outside billing services and assumed that managing medical billing internally would be far too complicated and time-consuming. I have since learned that with the proper training and support from the Tebra team, that assumption was completely wrong. My only regret is the time and opportunities lost before making the transition. Learning the billing module has given me greater transparency, improved confidence in managing claims and reimbursements, and has allowed me to take a more active role in the financial health of my practice. Looking back, I wish I had made this decision sooner. If there is one thing I would change about my experience with Tebra, it would simply be discovering and utilizing the billing module years ago. Alternatives considered [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reasons for choosing Tebra I chose Tebra over AdvancedMD for two primary reasons: cost and transparency. When comparing the two platforms, AdvancedMD required a significantly higher monthly investment and additional fees, despite expecting me and my staff to perform much of the billing work ourselves. I found it difficult to justify paying premium pricing when I would still be responsible for managing many of the day-to-day billing functions. What ultimately made Tebra the clear choice for me was the value it provides. Tebra offers a comprehensive billing platform that is user-friendly, efficient, and supported by an exceptional customer service team. As someone who recently transitioned to managing my own medical billing, I have found that the support and education provided by Tebra have been invaluable. The staff takes the time to explain processes thoroughly and empowers clients to become proficient users of the system. Tebra has allowed me to gain greater control over my practice's financial operations without incurring unnecessary expenses. I appreciate that I am paying for a product that not only meets my needs but also provides the tools and support necessary for my success. Choosing Tebra has proven to be one of the best business decisions I have made for my practice. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EF Eileen F. office manager Medical Practice ### "Long time user of Kareo and then Tebra" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 10, 2026 Satisfied with the ease of use, it is predictable and intuitive. The reports are easy to learn and the search capabilities are generous. Pros Ease of use, billing and payment, easy to train employees, predictable and uncomplicated. I enjoy that it is intuitive. Cons I would prefer to be able to get rid of the Practice Fusion integration, but Tebra does not have diagnosis choices with explanations for the ICD 10 in the encounter screen. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AC Aurora C. Owner, provider, administrator, biller Mental Health Care ### "Reliable platform with a wonderfully supportive and informative team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 6, 2026 Wonderful, consistent, reliable - from the first time I contacted a Tebra representative the experience, the support and education have been so very helpful! Pros All services are very helpful! I cannot imagine a better supportive platform! Patient records are clear and easy to use, scheduling is reliable and consistent, and the billing process is manageable. I don't use a biller and I can make it all work with intermittent support from your amazing team. Cons The AI feature is a bit too loaded, but I am getting used to it. There are no other concerns - I love the platform!! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 8, 2026 Thank you so much for taking the time to share such detailed and thoughtful feedback! Reviews like yours genuinely make our day. We're thrilled to hear that patient records, scheduling, and billing are working so seamlessly for you—especially knowing you're managing the billing process independently. That's exactly the kind of empowering experience we set out to create. It also warms our hearts to hear that our support team has made such a positive impression from day one. We'll be sure to pass your kind words along to them. We're committed to being a platform you can always count on, and we look forward to continuing to support you and your practice. Don't hesitate to reach out anytime—we're always here to help! LC Louise C. Patient Care Coordinator Marketing Director Medical Practice ### "Patient Pop User" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 June 29, 2026 Since then, our practice no longer uses Tebra, due to the lack of features and service. We were not happy with this company. Pros What I like most about Tebra is it's all-in-one approach to practice management, combining scheduling, billing, patient communication, and electronic health records in a single platform. Cons What I like least about Tebra is that some features can have a learning curve, especially during the initial setup and onboarding process. Additionally, occasional system slowdowns or limitations in customization and reporting options can make certain workflows less flexible than desired. The lack of making the website your own. Not many options with a build-out of website. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 1, 2026 Thank you for taking the time to update your review and share such detailed feedback. We're glad that our all-in-one approach to practice management was something you valued, and we're truly sorry to hear that your overall experience didn't meet expectations. We sincerely apologize for the frustrations you encountered—particularly around the learning curve during onboarding, system slowdowns, and the limitations in customization and website building. These are areas we take seriously, and your feedback is exactly the kind of insight that helps us improve. Please know that our team remains committed to addressing the gaps you've highlighted, and we continue to invest in making Tebra a more flexible and reliable platform for all users. RH Russell H. Mr Alternative Medicine ### "Amazing and easy " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2026 Pros “My experience has been excellent. \[sensitive content hidden\] has made the program easy to understand and follow. Her professionalism, patience, and willingness to help have made a significant difference, ensuring that every step of the process is clear and manageable. I truly appreciate her support and guidance.” Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 24, 2026 Thank you so much for sharing your experience! We're thrilled to hear that the program has been easy to follow and that you've felt so well supported every step of the way. Your kind words mean the world to us. JP Jonda P. PMHNP B-C Health, Wellness and Fitness ### "Love Tebra" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 June 19, 2026 Excellent I worry about remembering how to do what I have learned today. It is difficult to remember. Pros Loved the courteous manner in which the support agent worked with me and my business. He took the time to work thru the billing problems Cons Tebra is complicated. And always referred to an article to read to cover any problems. The articles are difficult for me. I need one on one help with a live person. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 24, 2026 Thank you so much for your kind words! We're thrilled to hear our support agent took the time to work through your billing questions with care—that's exactly the experience we want for you and your business. We also hear you on wanting more one-on-one, live help rather than being pointed to articles. That feedback is valuable, and we're always working to make Tebra easier to learn and remember. MH Margaret H. APRN Health, Wellness and Fitness ### "Great system thus far" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 13, 2026 Great, Except CPT codes! I hate CPT codes. How many times can I say that! However, I did find a friend to help me with this! Pros The simplicity of the system, but a lot to learn. The on Boarding has been great! I am very appreciative! Cons A lot to learn. The cost! I need people to help. I wish the process would have been faster. But that is what is it, a process! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 17, 2026 Thank you for sharing such honest and thoughtful feedback! We're really glad the onboarding experience has been a positive one—we work hard to make that first step as smooth as possible. You're absolutely right that there's a lot to learn, and we appreciate your patience as you work through the process. It's great to hear you've found some support along the way, especially with those CPT codes (we hear you on that one!). EN Elizabeth N. CEO Health, Wellness and Fitness ### "Run Away!!!!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 3, 2026 I would rather eat shattered glass with a cup of milk and believe I would feel great, then deal with customer support! Pros Basic function... Nothing special. Just gets your front point A to point B, other than that, nothing special. Cons HORRIBLE CUSTOMER SERVICE!!!!! I got locked out of the software. I informed rep that I am the owner, verified credentials and he could not help for a basic password reset. He said that as a "Level 1" customer support rep, he couldn't help. Asked for a supervisor and instead of meeting a customer's needs, or even him going to "Level 2" for assistance, he said that no one would or could help solve- even up to IT development. Basic functions of password resets or unlocking accounts should be basic, entry level skills that can be fixed. If not, then why does your customer support even exist? I would rather hand write CMS 1500 forms with a quill pen and by candlelight then use your customer support. Switched from [SmartCloud Connect](https://www.capterra.com/p/236343/SmartCloud-Connect/) Software sunset- had to make the switch. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reasons for choosing Tebra It was more costly but the software is great- now wish I would of! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 11, 2026 We're truly sorry to hear about your experience—this is not the level of service we hold ourselves to, and we completely understand your frustration. Protecting both the security and accessibility of your data is a top priority for us, and we recognize that being locked out of the software with no clear path to resolution is unacceptable. A member of our team will be reaching out to you directly to get this resolved as quickly as possible. We appreciate your patience and are committed to making this right. [View all Reviews](https://www.capterra.com/p/129169/Tebra/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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