# Tebra Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Tebra the right Mental Health EHR solution for you? Explore 1372 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129169/Tebra/reviews --- Tebra 3.9 (1372) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 12th, 2026 # Reviews of Tebra Ease of use 4.1 Customer Service 3.7 ## Pros and Cons in Reviews Intuitive and efficient navigation 93% positive reviews out of 347 Most reviewers indicate ease of use enables quick navigation, streamlining daily tasks and reducing training needs. Angelica C. medical assistant, 2 - 10 employees. "The platform is very user-friendly and easy to navigate, which makes daily tasks much smoother and less time-consuming." Persistent software glitches 72% negative reviews out of 129 Most reviewers indicate bugs and issues disrupt workflow, with slow fixes and recurring unresolved technical problems. Eric B. CEO, 51 - 200 employees. "We sometimes experience glitches in the software, which can cause some frustration with some of our staff." Comprehensive training resources 85% positive reviews out of 214 Most reviewers describe training and learning curve as manageable, citing helpful tutorials, responsive support, and accessible onboarding. Andrea L. clinician, 1 employee. "There is both an online and support onboarding process, so I can watch videos and then meet virtually with my onboarding coach who answers any questions i have." Unreliable phone support experience 78% negative reviews out of 85 Most reviewers report phone support is slow, unresponsive, and often lacks knowledgeable assistance or timely resolutions. CHERYLE P. Nurse practitioner, 1 employee. "My online booking stopped working, my picture dropped off and my title was incorrect out of nowhere. When I call daily they have no one that can help and tell me to wait for an email." Robust feature set 78% positive reviews out of 60 Most reviewers find features comprehensive, with useful options supporting diverse workflows and ongoing improvements. Cumbersome medication management 79% negative reviews out of 34 Most reviewers describe medication management as unreliable, with frequent prescription errors, workflow obstacles, and pharmacy communication failures. Anita A. CMA, 11 - 50 employees. "medications cannot be listed in alphabetical order or update scripts when dose or directions change." ## Showing most helpful reviews Showing 1-25 of 1372 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Teegan F. Owner Hospital & Health Care Used the software for: 6-12 months ### "Great EHR with room for improvement for natural healthcare providers" August 12, 2019 5.0 Using Kareo has been a overall great experience. It does almost everything we want it to do well, and the few things it needs to improve it at least allows you to do partially. Pros I love the layout of Kareo. The dashboard is great and offers a lot of functionality while still looking clean and professional. The clinical portion is great as it shows all the sections of the note on one page. The ability to add and remove sections is also very useful. The interaction checker is nice, but needs improvement. The iPad app is really slick and I preferring using it when adjusting my patients (Chiropractor), as it allows me to quickly tap on each segment I'm adjusting from a list. Cons There is very little support for natural products/supplements in Kareo. You CAN make it work, but it's definitely not easy - requiring manually entering every single product you wish to recommend in the "Drug Favorites" section. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Reason for choosing Tebra The best combination of price and features we could find! Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Practice fusion started charging for their basic service. When we started looking at paid EHR options we found that Kareo had more of the features we wanted. One of my colleagues also recommended it to us. Review Source EB Eric B. CEO Medical Practice Used the software for: 1-2 years ### "Tebra offers a speedy, intuitive solution at a good price" April 6, 2026 5.0 Tebra customer service has been great. It has been a great solution for us, overall great value for the money. Pros What I love most about Tebra is the speed and intuition of the software from scheduling, documentation and billing. Tebra Clinical is easy to customize. Response time with customer support is great as well. I also love the API access as well, enabling us to extract and drill down on data and build customized reports. Cons We sometimes experience glitches in the software, which can cause some frustration with some of our staff. However, nothing that isn't overcome with a little patience. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/) Reason for choosing Tebra Tebra Clinical satisfied our need to make customizations that we couldn't find with WebPT. Switched from [NextGen Healthcare Practice Management](https://www.capterra.com/p/10006130/NextGen-Healthcare-Practice-Management/) We switched initially to save cost. We also found Tebra to work better for us in most applications. Review Source Response from Tebra April 22, 2026 We are incredibly grateful for your valuable feedback! It's great to hear that your team is enjoying the speed and intuition of the software, as well as the customizable features and API access. We're delighted that our customer support team has been a great resource for you. We also truly appreciate your patience regarding the occasional glitches, as our team works continuously to smooth out those wrinkles and optimize performance for your staff. RH Russell H. Mr Alternative Medicine Used the software for: Less than 6 months ### "Amazing and easy " June 22, 2026 5.0 Pros “My experience has been excellent. \[sensitive content hidden\] has made the program easy to understand and follow. Her professionalism, patience, and willingness to help have made a significant difference, ensuring that every step of the process is clear and manageable. I truly appreciate her support and guidance.” Review Source Response from Tebra June 24, 2026 Thank you so much for sharing your experience! We're thrilled to hear that the program has been easy to follow and that you've felt so well supported every step of the way. Your kind words mean the world to us. SM Sam M. ARNP Medical Practice Used the software for: 1-2 years ### "Multiple frustrating problems. " December 31, 2025 2.0 There are no perfect EHRs out there. Tebra is just another EHR with many issues which should have been easily fixed. Medication scripts does not contain my office fax. They are unable to fix it. Multiple issues. Pros Nothing I can mention here. Another average EHR with multiple issues, with slow responses to complaints. Cons I’ve experienced many frustrating issues with this EHR. Calendar appointments are often inaccurate, and the mobile app does not sync reliably, which means appointments frequently do not appear in the app. This has been a longstanding problem that has not been resolved. I have decided to switch to another EHR and requested a full data export on 12/7/2025, but I am still waiting for a response. Customer support is average, but the service occasionally shuts down for meetings and holiday closures, which is concerning given that healthcare operates 24/7. Messaging functions are also inconsistent — for example, patients do not always receive cancellation notifications. There are many more issues I could list. I hope someone from Tebra will contact me soon to complete my data export request. Switched from [RXNT](https://www.capterra.com/p/110018/rxnt/) Problems with previous one. Too slow to load. Review Source Response from Tebra January 13, 2026 Thank you for taking the time to share your feedback. We apologize for the frustration you have experienced. It appears that one of our representatives has been in touch with you regarding the data export, and while our support phone lines do observe holiday closures, we want to assure you that we have 24/7 monitoring of our mission-critical systems to address any system-wide issues the moment they are identified. You can also submit support cases via our online Help portal any time. Your feedback is important to us, and we will share your comments with our support and product teams to help us improve. PL Paul L. PMHNP Mental Health Care Used the software for: Less than 6 months ### "Review by a happy customer (not a robot or Tebra employee)" May 18, 2026 5.0 Overall, I am extremely satisfied with Tebra. I am glad I gave them a chance. I almost cancelled my appointment with the sales representative, \[sensitive content hidden\] but I am so glad that I didn't. If I had cancelled my meeting with \[sensitive content hidden\] I probably would have saved a few bucks (but not much; Tebra is priced much more competitively than some EHRs I looked at) trying to adapt an EHR meant for therapists to a psych med management practice. Pros Everything! I'm serious. My first contact with Tebra was through their sales representative, \[sensitive content hidden\] who showed me all Tebra had to offer. \[sensitive content hidden\] was interested in helping me and my practice, but wasn't pushy. The onboarding experience has been wonderful! My onboarding specialist, \[sensitive content hidden\] , has been so helpful and responsive to my needs. The onboarding modules in Tebra University are VERY thorough. I have used other EHRs, and their onboarding processes don't even compare. Cons I've had a few small issues with my settings and have had to submit some help tickets for technical support, but nothing major. Tebra's IT department has been remarkably responsive and helpful with resolving these minor issues. The template customization seems to have a bit of a learning curve, but it is definitely manageable. I'm sure I will get better with it over time, it just isn't what I would call "user-friendly." That being said, please don't take it away! Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/)[ICANotes](https://www.capterra.com/p/17102/ICANotes/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Reason for choosing Tebra The alternatives either didn't have what I was looking for, or they were too expensive. Simple Practice was closest, and I'm sure I could make it work, but I prefer Tebra because it feels more like it adapts to me rather than me adapting to it. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) I felt like they were made more for therapists, and I was trying to adapt my practice to work with a system that it wasn't really designed for. Review Source Response from Tebra June 10, 2026 Thank you so much for taking the time to share such a detailed and positive review! We are absolutely thrilled to hear that you are extremely satisfied with Tebra. It is wonderful to know that our sales and onboarding teams provided a supportive, pressure-free experience, and that Tebra University has been a valuable resource for you. We also appreciate your honest feedback regarding the template customization. While there is a slight learning curve, we are glad to hear it is manageable and that our customer care team has been responsive to your needs. Most importantly, we love that Tebra feels like it adapts to your psych med management practice, rather than the other way around. Thank you for giving us a chance and trusting Tebra with your practice! AM April M. office manager and biller Medical Practice Used the software for: 2+ years ### "biller/Office Manager" March 16, 2026 5.0 Overall is good. The NP's I work for and the staff like the EHR. EHR is easy to understand and navigate. The billing is not! Pros The EHR side of tebra is great and easy to use. Anyone that is new to Tebra can learn quickly and efficiently. I also believe it is easy for patients to read their medical records if they request them. Cons The billing side is more difficult to understand. I only had about 10 hours of training over the phone when we purchased Tebra; which when we purchased several years ago it was under kareo. The reports do not run like I would like them to. When you have to give someone a list of charges and payments for their HSA card information the patient does not understand what it says. When I run statements... I will put in for specific dates and it never prints just the dates I am asking for. When an insurance issues a "take back"... well lawd it's like an act of congress to post and sooo many steps. As you can tell I do not like the billing side of Tebra near as much as I do the EHR. Switched from [Medisoft](https://www.capterra.com/p/163977/Medisoft/) Medisoft was billing only so when we went completely paperless we chose Kareo which is not Tebra because it was a complete set. Review Source Response from Tebra March 24, 2026 We greatly appreciate you taking the time to share this detailed feedback with us. We are delighted to hear that the EHR side is intuitive for your team and accessible for your patients. At the same time, we completely understand your frustrations regarding the billing features, reporting functionality, and the complexity of processing insurance take-backs. Your insights are incredibly valuable as we continuously work to improve the billing side of our platform to make it just as seamless and user-friendly as the EHR. DG Dan G. Administrator Medical Practice Used the software for: 2+ years ### "Go with Tebra for a good EMR system" February 16, 2026 5.0 Going on five years, we wouldn't choose any other EMR service due to the ease of use and value. The technical department is always thorough in trying to resolve issues as they arrive though complex issues seem to take longer than anticipated at times. Pros Tebra is easy to use and when support is needed it is generally available quickly and a quick resolution! Cons On occasion, it seems there needs to be better communication between Tebra deaprtments when it comes to resolving a complex issue. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Reason for choosing Tebra Ease of use and details in the set up are why we chose Tebra. Review Source Response from Tebra February 23, 2026 Thank you for being a loyal Tebra customer for five years! We're delighted to hear that you find our platform easy to use and that our support team has been responsive in resolving issues quickly. We appreciate your honest feedback about interdepartmental communication on complex issues. We're actively working to improve collaboration across teams to ensure faster, more seamless resolutions. Your experience matters to us, and we're committed to making every interaction with Tebra even better. We're so glad you chose us and continue to find value in what we offer. BS Betty S. Office Manager Medical Practice Used the software for: 2+ years ### "Tebra Is Wonderful" January 19, 2026 4.0 On a day to day basis, Tebra meets the need of my practice without any hassles and makes my day run so much better and more efficiently. In the event of an issue, it is usually handled quickly and easily. The patient records are always up to date and easily accessible. It is easy to switch back and forth in the system for the info I need at the time. Tebra doesn't need much "tweaking" at all in my opinion. Pros The system is easy to use. I have been using this system sine 2013 when we began it was Kareo. The support is almost always ready and able to help me with any issues in a polite and timely manor. The cost seems a little high, but the quality, convenience and reliability are great. Cons Sometimes the customer care support are heavily accented and it is hard for an old southern girl to pick up on what is being said in the conversation. Sometimes the support person doesn't really think I know what I am talking about and I have to make the second request to get a different person to actually hear my need. Switched from [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) to be more update to date with our electronic records when we made the switch to WebPt Review Source Response from Tebra January 30, 2026 Thanks so much for taking the time to share your experience! It means a lot to us especially coming from a long time customer. We are delighted to hear that Tebra keeps your practice running efficiently and that you find the system easy to use. We also appreciate your honest feedback regarding pricing and your interactions with our support team. We take your concerns seriously, as we want to ensure every support interaction is helpful and seamless. We are glad to be a reliable partner for your practice. JA Jennifer A. Owner Mental Health Care Used the software for: 2+ years ### "Great Product!" May 18, 2026 5.0 Pros I have been with Kareo/Tebra since 2019 and have loved the service they provide. It is easy to learn and easy to use. The customer service is always there! The tools are great! Cons Honestly, there is not much I don't like. Last year there was an annual fee added on and that was disappointing because it was for a service I do not use, and there was a lot of back and forth to get it resolved. Switched from [Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) Office Ally became cumbersome when billing multiple providers. Review Source Response from Tebra June 10, 2026 Thank you so much for being with us since 2019! We're thrilled to hear you've found Tebra easy to use and that our customer service and tools have hit the mark. We're sorry about the frustration around the annual fee—that back and forth was far from the experience we want for you, and we appreciate your patience while getting it resolved. It means a lot to have you as part of our community, and we look forward to continuing to support your practice for years to come! Melissa Z. Provider Health, Wellness and Fitness Used the software for: 6-12 months ### "Temporary new user" January 18, 2026 4.0 It was good. As a provider of 20+ years, I have experience with multiple EMRs and when it comes to ease of use, it is above average Pros Using templates to enter charting information. Allowing this is a major time saver for professionals Cons The fields to checkmark are very small. This is time consuming because multiple attempts need to me made in order to advance to the next field Review Source Response from Tebra January 30, 2026 Thank you for taking the time to share your feedback! We are so pleased to hear that the templates are helping you save time and that you find the system easy to use, especially given your extensive experience with EMRs. We have also noted your concern regarding the size of the checkmark fields and will keep this in mind as we work to improve the interface. NE Ngozi E. PMHNP Mental Health Care Used the software for: 6-12 months ### "Great customer service agent." June 13, 2025 3.0 Tebra has been ok, it gets the job done. In my experience with Tebra’s customer service agents, I have never met anyone as excellent, empathetic, and passionate about getting the work done as \[sensitive content hidden\]. He called back on a Friday, even after his shift was over, and he stayed on to solve the pending problem, which he did due to his skills and patience. Throughout the call, he was patient and even solved another impromptu problem. He needs to be hired to train those other customer service agents. I had called some weeks ago for assistance with setting up my insurance portal. This agent spoke to me like I was a child; you could hear him puffing air as if he had somewhere to be. When I signed up to use Tebra, the trainer had a thick accent and was so impatient. Others were ready to pass the job on in a short while, especially if they couldn't solve it on the first try. Pros It's just like other EHRs, gets the job done. Once my contract is up, I am moving to another, so I can keep my overhead cost lower. Cons The cost, the upcharge/increase ever so often, you are already one of the most expensive anyway, EHR, you have a high cost for simple things that should be free, like an AI assistant. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) These options are cheaper and do the same job or more that Tebra does. Review Source Response from Tebra June 19, 2025 Thank you for sharing your feedback and for highlighting the exceptional service provided by our team member. We truly value your kind words about their dedication and patience. Regarding your concerns about cost and feature accessibility, we hear you. Pricing and service value are areas we continuously evaluate to best meet the needs of our customers. Your detailed input helps us identify opportunities for improvement, and we’re committed to enhancing both our offerings and overall experience. Thank you for being a part of Tebra. JE Julia E. NP Hospital & Health Care Used the software for: 1-2 years ### "I would recommend Tebra" September 2, 2025 5.0 Good. I love the ease of use of EMR, the AI is wonderful as it cuts down my documentation time tremendously. Pros The ease of use and integration of labs also AI for documentation now! I can have my lab slip and results send and it is a time saver. Cons No live customer service all the time. I have to place a ticket in and response time is lengthy at times Switched from [OptiMantra](https://www.capterra.com/p/159365/OptiMantra/) Required more than offered, ease of use and better customer service Review Source Response from Tebra September 9, 2025 Thank you for your feedback! We're very glad to hear that you're finding Tebra easy to use and that the AI and lab integration features are saving you valuable time. We also appreciate you sharing your thoughts on our customer service response times, as we're always working to improve our support processes. AM Ali M. Credentialing Executive Executive Office Used the software for: 2+ years ### "Great all-in-one solution for practice management" February 23, 2026 5.0 Tebra has been a solid platform for streamlining our daily operations. Having both the practice management and patient engagement tools in one place has reduced the need for multiple logins and made it easier to keep track of patient records, billing, and scheduling. The support team has also been responsive when we’ve had questions. It’s a reliable choice for any practice looking to modernize their workflow. Pros I really appreciate how easy it is to manage group rosters and provider information in Tebra. As a Credentialing Officer, I frequently need to update provider details and group locations. Tebra makes it simple to add multiple providers at once and ensure that all locations are accurately reflected. The interface is clean and intuitive, which saves our administrative team a lot of time. Cons Occasionally, I’d like to see more customization options for reporting, especially when pulling credentialing data for payers. It would also be helpful to have a more detailed audit log for tracking changes made to provider rosters. Review Source Response from Tebra March 9, 2026 We truly appreciate you taking the time to share your experience with Tebra! We are delighted to hear that our platform has simplified managing group rosters and provider information, and that having both practice management and patient engagement tools in one place has streamlined your daily operations. We also highly value your feedback regarding the need for more reporting customization and detailed audit logs for credentialing data. We are continuously working to enhance our platform's capabilities, and your insights are incredibly helpful as we look to improve our reporting and tracking features to better support your administrative workflow. SG Stephen G. Pediatric Neurologist Medical Practice Used the software for: 2+ years ### "Tebra- The one and only, all inclusive EHR software/platform " January 28, 2026 5.0 All summarized above under Pros. We are very blessed to be users of Tebra EHR software, fit for our needs! I think everyone should be using it. Pros We have been using Tebra (formerly Kareo) since we opened our clinic in 2020, going on to 6 yrs now and loving it for multiple reasons: -Best user interface/platforms -Tebra keeps on getting better, as they listen to the users' feedback and act on it without hesitation leading continued to continued improvements and overall satisfaction -Platforms are easy to use and navigate -Great and genuine customer support -Great telehealth set up - Great coomunication with constant updates, new developments, changes, improvements etc -Great clinical notes/procedures etc outlay and secure patient records -All in one service, with KPI displays, easy billing, medical records, patient portal etc - I cannot believe all that I am getting for the price, in other words, great value for the money of great ROI using Tebra platforms Cons Thus far I like everything, and encourage Tebra to keep up the great work in line with the emerging AI technology! Review Source Response from Tebra February 9, 2026 Thank you so. much for your fantastic feedback and for trusting us with your clinic's needs since 2020. We're thrilled that you find our platform easy to navigate and valuable. We especially appreciate your kind words about our support team, our focus on features that drive ROI for practices and our work in emerging, AI powered technology. HH Hillary H. Physician Medical Practice Used the software for: Less than 6 months ### "Decent EMR, not worth the poor customer service" December 9, 2025 1.0 I’d summarize the post onboarding experience with Tebra as, a customer is not heard or valued. The worst process flow in customer service I’ve seen. The experience of calling customer services looks like- inconsistent levels of experience, half the time like talking to a bot who barely understands the EMR at a basic level. The other half you get someone good, who problems solves with you but ultimately cannot fix the issue & has to summit a case. Case follow up by email is also like conversing with a bot, giving inaccurate solutions showing they did not understand the issue. Once they understand the issue, they still give solutions that do not exist in the current EMR (because the Tebra University articles are out of date). For example, my cash based private practice does not take insurance, and we need to store a patient credit cards. It’s literally been three months, and no one has been able to resolve the issue of being able to store a patient’s credit card without charging it, despite that this was assured as a feature by my sales rep. Another example is the A2P platform, sold by my sales representative as a way for customers to get a reminder text from the same area code in which you are located. The one assigned to me is in Illinois, I am located in New York. It has been 4 mos and no one has been able to change this. Overall, the worst part is the avoidance of communication and follow up. My sales rep \[sensitive content hidden\] assured he'd be available if we did not get results with customer service, he is literally does not respond. Managers are unreachable, and there are straight up no-shows for a post on boarding follow up calls. It really seems their focus is on signing people up, but zero on retention. Pros Clean design, patient portal, online scheduling, intake forms, my onboarding manager \[sensitive content hidden\]- she was amazing! Cons The customer service post onboarding is an avoidant interaction. The customer trying to contact and resolve issues, the company brushing off, not listening, or valuing the customer experience. Review Source Response from Tebra January 5, 2026 Thank you for sharing your feedback with us. We understand how frustrating and discouraging it must have been to face these difficulties and delays in resolving your issues. While we’re glad you’re now in touch with a representative working on your concerns, we sincerely apologize for the experiences that left you feeling unsupported. We greatly value our customers and deeply regret that we fell short in conveying that to you. Please know that we take your concerns seriously and are committed to improving. MJ Mary J. Owner Administrator Medical Practice Used the software for: 2+ years ### "Unhappy customer" October 16, 2025 2.0 Unhappy with the experience, training was poor and assistance with issues is not as one would expect. Pros I am unsure that I could identify a positive function currently. If I had been asked this question a year ago the answer may have been different. Cons The customer service reps are off shore, you cannot speak to anyone in the US and the language barrier is a challenge. We lost data from our files only to find out they did not have a backup for our data. Their clearing house stops claims and never notifies you so the problem can be resolved. Review Source Response from Tebra October 17, 2025 Thank you for sharing your feedback, and we're truly sorry that your support needs were not met. We'd like to learn more about the data loss and claims issues, and we’d appreciate the opportunity to investigate that further. Please reach out to our Customer Care team via the most recent email on your support case or by calling (866) 93-TEBRA. Thank you for bringing this to our attention, and we hope to have the opportunity to resolve this for you. CB Curt B. Doctor of Chiropractic Hospital & Health Care Used the software for: 2+ years ### "Very positive experience" September 16, 2025 5.0 Ease of scheduling and display of schedule is very helpful. I wish there was a better way to track patients who cancel or no-show. I would like to see statistics on how many patients schedule at the time of check out verses calling back later. Pros Easy to use. Customer support is prompt and helpful. Screen interface is good. I worked with another software at my previous practice and the change was pretty smooth for me, except for patient records. Cons I would like to use the patient records portion of the software, but I have a hard time switching from my old Practice Studio software. I was there were more tutorials for the patient management and records portions of the software. Switched from [PracticeSuite](https://www.capterra.com/p/116370/PracticeSuite/) Moved my practice to another practice group. Review Source Response from Tebra September 19, 2025 Thank you for your thoughtful feedback! We're thrilled our scheduling features and customer support have been helpful, and that your transition from the previous software went smoothly. We understand the challenges of switching patient record systems and appreciate your suggestions for improvements. We'll share your ideas with our product development team. AKT Anish Kumar T. Process Associate Health, Wellness and Fitness Used the software for: 6-12 months ### "Tebra : Helpful & Worthy" March 17, 2026 5.0 I Love Tebra, as I daily download ERA's from here and post them in our software, this give easy access to day-to-day ERA's and show in categorical wise and provides reviewed and Un reviewed ERA's. Tebra is an easily accessible software for all providers Pros Showing ERA's in detail and categorised is very helpful for providers and others to download and verify the information. It is very Easy to Use and Value for Money. Its helps in Managing Patient Records and Claims. Cons User Interface of Tebra should be more interactive as it is more like old traditional one. The user interface should be more interactive and helpful for the providers. Also, to report any misiing patient records there should easy way to communicate with the support team immediately. Review Source Response from Tebra March 24, 2026 We truly appreciate you sharing your detailed review of Tebra. We are delighted to hear that the categorization of ERAs makes your daily downloads and patient record management so much easier and more efficient. Your feedback regarding the user interface and support access are also very helpful to us. We are actively working on modernizing the platform's design to be more intuitive and interactive, and we are constantly looking for ways to streamline immediate communication with our support team for urgent issues. Your insights help us build a better experience for all providers. JF Julia F. Not specifying Alternative Medicine Used the software for: 2+ years ### "DO NOT RECCOMEND " August 8, 2025 1.0 I would not recommend this software to others. Before tebra bought out kareo the software was better. Its extremely frustrating and not very customizable. Pros Honestly i cant say much here. The only thing i can say is that i like that they send patients reminders for appointments but all software's do this. Cons Customer service is actually terrible and they make useless updates INSTEAD of listening to what their clients need/want. When you cancel appointments the calendar doesn't reflect the changes sometimes. When you schedule appointments they don't always get added to the calendar unless you keep trying. Also if you schedule a patient for more than 10 appointments at a time their is no easy way to see their upcoming appointments. you have to manually look at the calendar and find the scheduled appointments... Ter bible and frustrating and takes wayyy to much time away from the important things. Review Source Response from Tebra August 14, 2025 Thank you for sharing your feedback, and we're truly sorry to hear about your difficulties with scheduling. It sounds like you are experiencing an issue which requires further investigation. Your concerns are very important to us, and we’d appreciate the opportunity to work toward a resolution. Please reach out to our Customer Care team via the most recent email on your support case or by calling (866) 93-TEBRA. Thank you for bringing this to our attention, and we hope to have the opportunity to resolve this for you. VR Verified Reviewer PMHNP Health, Wellness and Fitness Used the software for: 6-12 months ### "I recommend Tebra because it's easy to use. " July 30, 2025 5.0 I started using Tebra about a year ago. It has been a great experience starting with my onboarding specialist, Amy. Tebra has all I need in one place; it's all-inclusive. Pros Tebra is affordable, has excellent customer service, is easy to use, has a HIPAA-compliant patient record, streamlined management of patients, the user interface is excellent, all the notes are in one place and easy to access, and scheduling and calendar are easy to access. I recommend Tebra. Cons I don't really see any issue with Tebra right now. The customer service has been great so far. If I have any issues, I still reach out to my onboarding specialist. Review Source Response from Tebra August 6, 2025 Thank you so much for sharing your experience! We're thrilled to hear that Tebra has been a seamless and all-inclusive solution for you. We'll make sure to pass along your kind words to Amy and the rest of the team. Your recommendation means the world to us! OF Oladunni F. PMHNP Medical Practice Used the software for: 1-2 years ### "Unmet Expectation" October 29, 2025 2.0 Unmet expectation in Tebra’s eLab integration that is causing delay in care. We value our partnership However, timely and effective resolution of this matter is critical to maintaining that confidence. Pros Customer supports are diligent. We value our partnership with Tebra and want to continue relying on your platform Cons Persistent issues with eLab order integration that have remained unresolved for the past six months. Review Source Response from Tebra November 6, 2025 Thank you for your kind words about our support team and for sharing your experience. We value our partnership with you and are truly sorry for the ongoing difficulties you've faced with eLab order integration. We understand the frustration as well as the impact these delays have had on your ability to provide timely care. While your situation is somewhat unique, we want to assure you that we are committed to continuing to work closely with our third-party partners until they are able to successfully connect your lab account. Your confidence is critical to us, and we are dedicated to resolving this for you as soon as possible. CN Curtis N. Practice Manager Medical Practice Used the software for: 2+ years ### "Great Job Guys!!" October 29, 2025 5.0 Our overall experience with Tebra is that it so smoothly integrated into our practice, with very little bugs or issues. Great value for our money. Pros I was kinda thrown into billing in our office. I would not have made it if not for the ease of use of the Tebra product. There Customer Support is outstanding! Two thumbs way up!! Cons Bugs and issues are always a frustration, and we realize Tebra is an internet based company but when the weather is bad and we lose internet.... frustrating. Why can't Tebra coax Mother Nather to straighten up! LOL Review Source Response from Tebra November 6, 2025 We're thrilled to hear that our product made your transition into billing smoother and that our Customer Support team has been so helpful! Your kind words mean the world to us. We're so glad Tebra has integrated seamlessly into your practice and continues to deliver great value. Thanks again for the two thumbs up! LJ Latoishanai J. Office Manager Medical Practice Used the software for: 6-12 months ### "User Friendly for a New Practice" August 28, 2025 4.0 So far okay. I don't have major complaints but dealing with other EMR/EHR's I can see the difference in others compared to what Tebra offers. Pros I like how user friendly it is. Even if you are a first time user it is pretty easy to figure out where things are. Cons I would prefer things like the patient intake forms and create a patient to be on the dashboard when I first sign in. I wish there were other versions and customization options based on practice type outside of just note templates. Review Source Response from Tebra September 2, 2025 Thanks so much for sharing your experience! We're pleased to hear that you find our platform user-friendly and intuitive, especially for first-time users. We really appreciate your suggestions about having patient intake forms and patient creation more prominently featured on the dashboard. Your feedback about additional customization options for different practice types is valuable too - we're always looking for ways to better serve our users' specific needs. It's great to know that your experience with Tebra has been positive overall. We truly value insights like yours as we continue improving our platform. PB Paula B. PMHNP Health, Wellness and Fitness Used the software for: 2+ years ### "BUYER BEWARE: NOT FIT FOR SMALL OR LARGE MEDICAL PRACTICES!" March 12, 2025 1.0 Over the three years I was with this company, it was bought out twice, each time bringing more instability rather than improvement. Their clearinghouse was so unreliable that I had to resort to conducting billing directly through insurance portals just to get claims processed. Customer support was consistently unhelpful, and there was never any attempt to ask why I was leaving—because the issues are well known, and they simply don’t care to address them. The lack of accountability and functionality made staying unsustainable, and moving on was the best decision. Pros Tebra offers a fairly decent charting system, which can be a positive aspect of the platform. However, unless you have dedicated assistance, transitioning away from it comes at a steep price—potentially costing thousands just to obtain your own data. This makes the system feel more like a financial trap than a truly provider-friendly solution. Cons Tebra presents itself as a comprehensive solution for providers, yet in reality, it falls short in every critical area. The clearinghouse consistently rejects claims, making the billing process inefficient and unreliable. Additionally, the requirement to download a desktop version just to conduct billing is outdated and inconvenient. To make matters worse, customer service is unresponsive, often taking days or even weeks to provide assistance. This platform fails to deliver on its promises, creating more frustration than solutions. Review Source IN Ivonne N. NP Hospital & Health Care Used the software for: Less than 6 months ### "Poorest Custome Service so far" October 20, 2025 2.0 Overall experince so far has been good except for my interactions with the said onboarding representative. Pros So far so good with onboarding with some ups and downs. I am still getting acustomed to tebra, it is my first time to use it and its pretty straight forward. I have attemted to solve this privately by having a supervisor call me but I was left on hold endlessly with no resolution. Cons I had a horrible experience with my onboarding manager. He said out loud an obscene word to me because I was having issues with enrolling for scheduled drugs. I was shocked at how unprofessional and unethical he handled the situation. He seemed very bossy and spoke over me each time. I understand they have a taskful job, but I also understand what customer service is. I am a healthcare provider, starting out and will not let people like him hinder me from excelling.... Such bad experience!! Review Source Response from Tebra November 6, 2025 Thank you for sharing your experience. We are truly sorry to hear about the interactions you described. This is not the standard of service we strive to provide, and we sincerely apologize for the impact this had on your experience as a new customer. Now that you have been assigned a new onboarding manager, we're committed to ensuring you receive the professional, supportive experience you deserve going forward. We appreciate you bringing this to our attention, as it helps us uphold our commitment to excellent customer service. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.