--- title: "Tebra Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Tebra the right Mental Health EHR solution for you? Explore 1387 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/129169/Tebra/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- Tebra 3.9 (1387) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Tebra Ease of use 4.1 Customer Service 3.8 ## Pros and Cons in Reviews Marina P CEOMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Initially, Tebra presented itself as an all-in-one platform with appealing promises around practice management, EHR functionality, billing integration, and operational efficiency for healthcare organizations.“ May 14, 2026 AR Anu R APRNBiotechnology, 11 - 50 employeesUsed the software for: Less than 6 months. “There's little that I don't like about Tebra. When I open a new note and I pull down the drop down menu to open my template, I wish I could customize it so that I only get the 3-4 templates that I typically use, rather than getting a list including physical therapy note, therapist note etc.“ June 1, 2026 FG Freya G Administrative StaffHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “The presence of it easy interface that didn't require me to do much training before assessing it, as it provides essential tools like medical billing, patient scheduling and EHR in one place enabling easy workflow within my facility.“ March 19, 2026 Marina P CEOMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “As the CEO of a behavioral health organization, our overall experience with Tebra was extremely disappointing and operationally disruptive. While every healthcare technology platform may experience occasional challenges, what became most concerning was the repeated pattern of unresolved issues, poor communication, instability within workflows, and lack of meaningful accountability when serious concerns were escalated.“ May 14, 2026 AD Ariel D APRNMental Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Continued improvements in customization, workflow efficiency, and behavioral health-specific features would make the platform even more valuable.“ August 11, 2026 EW Erin W PTSD Therapist and Medical Advocate, School AdvocateMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “It would be easier if there was a HIPPAA compliant way to message patients without having to go through adding a portal invite and then using the portal. When I send patients a quick message, I tell them the message is not HIPPAA compliant and to not share sensitive information because it may go to many unintended staff.“ October 29, 2025 EB Elise B physicianHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “I have a very small staff and the online booking feature has been great in reducing the number of phone calls we need to answer and making it easier for patients to schedule off hours.“ November 12, 2025 AS Angela S BillingMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The only thing I do not like about Tebra is the 2 step authorization, many times I do not have my phone on me and I have to go get it from my locker to get the code when logging on.“ January 20, 2026 ## Showing most helpful reviews Showing 1-25 of 1387 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Korae W. Medical Assistant Medical Practice Used the software for: Less than 6 months ### "The Best System!" July 31, 2025 5.0 My experience with Tebra is fantastic. I have used a lot of different EMR systems, but Tebra is by far the best! I am able to manage when my patients are coming and what they need before the appointment even starts! If I ever need to, I can go back and look at patient records if I'm ever doing an injection. It's absolutely phenomenal! Pros I love how I am able to guide through the Tebra system with ease! I have never had a problem with it since I have gained access! Cons I don't have anything I dislike! I think the only thing I don't really like is just the lay out of the Notes. That is really it. Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) I switched Jobs. My previous job used EPIC for their EMR system and my new job uses Tebra. Review Source Response from Tebra August 6, 2025 Thank you for sharing your fantastic feedback! We're so pleased to hear how much you enjoy using Tebra and that it has made managing patient records and appointments easier for you. We also appreciate your input about the layout of Notes and value your perspective as we look for ways to improve. PL Paul L. PMHNP Mental Health Care Used the software for: Less than 6 months ### "Review by a happy customer (not a robot or Tebra employee)" May 18, 2026 5.0 Overall, I am extremely satisfied with Tebra. I am glad I gave them a chance. I almost cancelled my appointment with the sales representative, \[sensitive content hidden\] but I am so glad that I didn't. If I had cancelled my meeting with \[sensitive content hidden\] I probably would have saved a few bucks (but not much; Tebra is priced much more competitively than some EHRs I looked at) trying to adapt an EHR meant for therapists to a psych med management practice. Pros Everything! I'm serious. My first contact with Tebra was through their sales representative, \[sensitive content hidden\] who showed me all Tebra had to offer. \[sensitive content hidden\] was interested in helping me and my practice, but wasn't pushy. The onboarding experience has been wonderful! My onboarding specialist, \[sensitive content hidden\] , has been so helpful and responsive to my needs. The onboarding modules in Tebra University are VERY thorough. I have used other EHRs, and their onboarding processes don't even compare. Cons I've had a few small issues with my settings and have had to submit some help tickets for technical support, but nothing major. Tebra's IT department has been remarkably responsive and helpful with resolving these minor issues. The template customization seems to have a bit of a learning curve, but it is definitely manageable. I'm sure I will get better with it over time, it just isn't what I would call "user-friendly." That being said, please don't take it away! Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/)[ICANotes](https://www.capterra.com/p/17102/ICANotes/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Reason for choosing Tebra The alternatives either didn't have what I was looking for, or they were too expensive. Simple Practice was closest, and I'm sure I could make it work, but I prefer Tebra because it feels more like it adapts to me rather than me adapting to it. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) I felt like they were made more for therapists, and I was trying to adapt my practice to work with a system that it wasn't really designed for. Review Source Response from Tebra June 10, 2026 Thank you so much for taking the time to share such a detailed and positive review! We are absolutely thrilled to hear that you are extremely satisfied with Tebra. It is wonderful to know that our sales and onboarding teams provided a supportive, pressure-free experience, and that Tebra University has been a valuable resource for you. We also appreciate your honest feedback regarding the template customization. While there is a slight learning curve, we are glad to hear it is manageable and that our customer care team has been responsive to your needs. Most importantly, we love that Tebra feels like it adapts to your psych med management practice, rather than the other way around. Thank you for giving us a chance and trusting Tebra with your practice! EN Elizabeth N. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Run Away!!!!" June 3, 2026 1.0 I would rather eat shattered glass with a cup of milk and believe I would feel great, then deal with customer support! Pros Basic function... Nothing special. Just gets your front point A to point B, other than that, nothing special. Cons HORRIBLE CUSTOMER SERVICE!!!!! I got locked out of the software. I informed rep that I am the owner, verified credentials and he could not help for a basic password reset. He said that as a "Level 1" customer support rep, he couldn't help. Asked for a supervisor and instead of meeting a customer's needs, or even him going to "Level 2" for assistance, he said that no one would or could help solve- even up to IT development. Basic functions of password resets or unlocking accounts should be basic, entry level skills that can be fixed. If not, then why does your customer support even exist? I would rather hand write CMS 1500 forms with a quill pen and by candlelight then use your customer support. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing Tebra It was more costly but the software is great- now wish I would of! Switched from [SmartCloud Connect](https://www.capterra.com/p/236343/SmartCloud-Connect/) Software sunset- had to make the switch. Review Source Response from Tebra June 11, 2026 We're truly sorry to hear about your experience—this is not the level of service we hold ourselves to, and we completely understand your frustration. Protecting both the security and accessibility of your data is a top priority for us, and we recognize that being locked out of the software with no clear path to resolution is unacceptable. A member of our team will be reaching out to you directly to get this resolved as quickly as possible. We appreciate your patience and are committed to making this right. EF Eileen F. office manager Medical Practice Used the software for: 2+ years ### "Long time user of Kareo and then Tebra" July 10, 2026 4.0 Satisfied with the ease of use, it is predictable and intuitive. The reports are easy to learn and the search capabilities are generous. Pros Ease of use, billing and payment, easy to train employees, predictable and uncomplicated. I enjoy that it is intuitive. Cons I would prefer to be able to get rid of the Practice Fusion integration, but Tebra does not have diagnosis choices with explanations for the ICD 10 in the encounter screen. Review Source Response from Tebra July 30, 2026 Thank you for sharing such thoughtful feedback! We're glad to hear that Tebra's ease of use, intuitive design, and reporting capabilities are making a difference for you and your team. We appreciate you flagging the Practice Fusion integration and the ICD-10 diagnosis display in the encounter screen — these are valuable insights that help us continue improving the platform. EB Eric B. CEO Medical Practice Used the software for: 1-2 years ### "Tebra offers a speedy, intuitive solution at a good price" April 6, 2026 5.0 Tebra customer service has been great. It has been a great solution for us, overall great value for the money. Pros What I love most about Tebra is the speed and intuition of the software from scheduling, documentation and billing. Tebra Clinical is easy to customize. Response time with customer support is great as well. I also love the API access as well, enabling us to extract and drill down on data and build customized reports. Cons We sometimes experience glitches in the software, which can cause some frustration with some of our staff. However, nothing that isn't overcome with a little patience. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/) Reason for choosing Tebra Tebra Clinical satisfied our need to make customizations that we couldn't find with WebPT. Switched from [NextGen Healthcare Practice Management](https://www.capterra.com/p/10006130/NextGen-Healthcare-Practice-Management/) We switched initially to save cost. We also found Tebra to work better for us in most applications. Review Source Response from Tebra April 22, 2026 We are incredibly grateful for your valuable feedback! It's great to hear that your team is enjoying the speed and intuition of the software, as well as the customizable features and API access. We're delighted that our customer support team has been a great resource for you. We also truly appreciate your patience regarding the occasional glitches, as our team works continuously to smooth out those wrinkles and optimize performance for your staff. AM April M. office manager and biller Medical Practice Used the software for: 2+ years ### "biller/Office Manager" March 16, 2026 5.0 Overall is good. The NP's I work for and the staff like the EHR. EHR is easy to understand and navigate. The billing is not! Pros The EHR side of tebra is great and easy to use. Anyone that is new to Tebra can learn quickly and efficiently. I also believe it is easy for patients to read their medical records if they request them. Cons The billing side is more difficult to understand. I only had about 10 hours of training over the phone when we purchased Tebra; which when we purchased several years ago it was under kareo. The reports do not run like I would like them to. When you have to give someone a list of charges and payments for their HSA card information the patient does not understand what it says. When I run statements... I will put in for specific dates and it never prints just the dates I am asking for. When an insurance issues a "take back"... well lawd it's like an act of congress to post and sooo many steps. As you can tell I do not like the billing side of Tebra near as much as I do the EHR. Switched from [Medisoft](https://www.capterra.com/p/163977/Medisoft/) Medisoft was billing only so when we went completely paperless we chose Kareo which is not Tebra because it was a complete set. Review Source Response from Tebra March 24, 2026 We greatly appreciate you taking the time to share this detailed feedback with us. We are delighted to hear that the EHR side is intuitive for your team and accessible for your patients. At the same time, we completely understand your frustrations regarding the billing features, reporting functionality, and the complexity of processing insurance take-backs. Your insights are incredibly valuable as we continuously work to improve the billing side of our platform to make it just as seamless and user-friendly as the EHR. DD Debbie D. Director Medical Practice Used the software for: 2+ years ### "Love Tebra!" June 2, 2026 5.0 Overall positive. We've been billing off the Tebra platform for 10 years, Tebra University is great when we add new staff members. Pros Cost effective, great support. Love that it integrates with various EMRs. Its quite easy to use and intuitive for new staff. Cons Some reports are a little challenging; There are times when I have tried to get some data via the excel add-in and its just not quite right. Switched from [ClinixPM](https://www.capterra.com/p/11476/ClinixPM/) cost and web-based versus server based product Review Source Response from Tebra June 17, 2026 Thank you for being such a loyal part of the Tebra community — 10 years of billing with us means the world! We're glad the platform has been cost-effective and easy to onboard new staff, and that Tebra University has been a helpful resource along the way. We hear you on the reporting challenges. Our team is continuously working to improve our analytics features, and feedback like yours helps us prioritize the right improvements. We appreciate you sticking with us and hope the next 10 years are even better! DG Dan G. Administrator Medical Practice Used the software for: 2+ years ### "Go with Tebra for a good EMR system" February 16, 2026 5.0 Going on five years, we wouldn't choose any other EMR service due to the ease of use and value. The technical department is always thorough in trying to resolve issues as they arrive though complex issues seem to take longer than anticipated at times. Pros Tebra is easy to use and when support is needed it is generally available quickly and a quick resolution! Cons On occasion, it seems there needs to be better communication between Tebra deaprtments when it comes to resolving a complex issue. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Reason for choosing Tebra Ease of use and details in the set up are why we chose Tebra. Review Source Response from Tebra February 23, 2026 Thank you for being a loyal Tebra customer for five years! We're delighted to hear that you find our platform easy to use and that our support team has been responsive in resolving issues quickly. We appreciate your honest feedback about interdepartmental communication on complex issues. We're actively working to improve collaboration across teams to ensure faster, more seamless resolutions. Your experience matters to us, and we're committed to making every interaction with Tebra even better. We're so glad you chose us and continue to find value in what we offer. BS Betty S. Office Manager Medical Practice Used the software for: 2+ years ### "Tebra Is Wonderful" January 19, 2026 4.0 On a day to day basis, Tebra meets the need of my practice without any hassles and makes my day run so much better and more efficiently. In the event of an issue, it is usually handled quickly and easily. The patient records are always up to date and easily accessible. It is easy to switch back and forth in the system for the info I need at the time. Tebra doesn't need much "tweaking" at all in my opinion. Pros The system is easy to use. I have been using this system sine 2013 when we began it was Kareo. The support is almost always ready and able to help me with any issues in a polite and timely manor. The cost seems a little high, but the quality, convenience and reliability are great. Cons Sometimes the customer care support are heavily accented and it is hard for an old southern girl to pick up on what is being said in the conversation. Sometimes the support person doesn't really think I know what I am talking about and I have to make the second request to get a different person to actually hear my need. Switched from [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) to be more update to date with our electronic records when we made the switch to WebPt Review Source Response from Tebra January 30, 2026 Thanks so much for taking the time to share your experience! It means a lot to us especially coming from a long time customer. We are delighted to hear that Tebra keeps your practice running efficiently and that you find the system easy to use. We also appreciate your honest feedback regarding pricing and your interactions with our support team. We take your concerns seriously, as we want to ensure every support interaction is helpful and seamless. We are glad to be a reliable partner for your practice. Melissa Z. Provider Health, Wellness and Fitness Used the software for: 6-12 months ### "Temporary new user" January 18, 2026 4.0 It was good. As a provider of 20+ years, I have experience with multiple EMRs and when it comes to ease of use, it is above average Pros Using templates to enter charting information. Allowing this is a major time saver for professionals Cons The fields to checkmark are very small. This is time consuming because multiple attempts need to me made in order to advance to the next field Review Source Response from Tebra January 30, 2026 Thank you for taking the time to share your feedback! We are so pleased to hear that the templates are helping you save time and that you find the system easy to use, especially given your extensive experience with EMRs. We have also noted your concern regarding the size of the checkmark fields and will keep this in mind as we work to improve the interface. AM Ali M. Credentialing Executive Executive Office Used the software for: 2+ years ### "Great all-in-one solution for practice management" February 23, 2026 5.0 Tebra has been a solid platform for streamlining our daily operations. Having both the practice management and patient engagement tools in one place has reduced the need for multiple logins and made it easier to keep track of patient records, billing, and scheduling. The support team has also been responsive when we’ve had questions. It’s a reliable choice for any practice looking to modernize their workflow. Pros I really appreciate how easy it is to manage group rosters and provider information in Tebra. As a Credentialing Officer, I frequently need to update provider details and group locations. Tebra makes it simple to add multiple providers at once and ensure that all locations are accurately reflected. The interface is clean and intuitive, which saves our administrative team a lot of time. Cons Occasionally, I’d like to see more customization options for reporting, especially when pulling credentialing data for payers. It would also be helpful to have a more detailed audit log for tracking changes made to provider rosters. Review Source Response from Tebra March 9, 2026 We truly appreciate you taking the time to share your experience with Tebra! We are delighted to hear that our platform has simplified managing group rosters and provider information, and that having both practice management and patient engagement tools in one place has streamlined your daily operations. We also highly value your feedback regarding the need for more reporting customization and detailed audit logs for credentialing data. We are continuously working to enhance our platform's capabilities, and your insights are incredibly helpful as we look to improve our reporting and tracking features to better support your administrative workflow. JM Jennifer M. Authorization and Billing Specialist Medical Practice Used the software for: 2+ years ### "Tebra Does it All!" February 2, 2026 5.0 Our overall experience with Tebra has been nothing but positive, from the onboarding experience to the ease of communicating with patients and receiving payments from patients and insurance companies. Pros Our office has 1 physician specialist, and we do everything in house including billing. The ease of in-house billing combined with the value for the money was the main reason we chose Tebra. Our practice was losing a lot of money when billing was outsourced to a third party! We have been using Tebra for 8 years and have continued to be impressed with the platform. The customer support is top notch and easy to reach. If the support specialist does not know the answer, which rarely happens, but when it is the case, they do the research and actually get back to you with an answer! Tebra continues to update platform features to keep up with medical office needs including communication with patients and on-line bill pay. Cons There is nothing about the platform that our practice does not like. We use both the desktop application and the Tebra app. Review Source Response from Tebra February 9, 2026 Thank you for sharing your experience and for being a loyal customer for the past eight years. We're so thrilled to hear that bringing your billing in-house with Tebra has helped your practice save money and operate more efficiently. It is also wonderful to know that our customer support team and platform updates continue to meet your needs. RC Roy C. Behavioral Therapist Mental Health Care Used the software for: I used a free trial ### "My Honest Summation of Tebra" April 15, 2026 5.0 Overall the training is thorough. Training with no prior experience owing my EHR is a pleasurable onboarding experience with few delays. Pros Training is thorough and consistent. Ease of use once you have completed the training makes the process bearable. . Cons Going through the verification for SMS was a hinderance. Aliso the cost could be more affordable for a first starter. Review Source Response from Tebra April 22, 2026 We greatly appreciate you taking the time to share your onboarding experience with us. It's wonderful to hear that our training was thorough and made using the system a smooth and pleasurable process for you. Your honest feedback regarding the SMS verification steps and the pricing for beginners is also incredibly valuable, as it helps us understand where we can continuously improve the experience for new customers. AS Angela S. Billing Medical Practice Used the software for: 2+ years ### "What Tebra Means To Me" January 20, 2026 5.0 My overall experience with Tebra is overall very well. I do not have complaints, it is a great system for our medical office. Pros Tebra makes data entry very easy and a breeze, not only getting patients data entered, but also with billing and claims. Cons The only thing I do not like about Tebra is the 2 step authorization, many times I do not have my phone on me and I have to go get it from my locker to get the code when logging on. Review Source Response from Tebra January 30, 2026 Thanks for the feedback! We are thrilled to hear that Tebra has made data entry and billing a breeze for your team. Regarding the 2-step authorization, while we understand the inconvenience of needing your phone, this feature is essential to maintaining the security of sensitive patient data. We are so glad to know the system is working well for your medical office overall. AKT Anish Kumar T. Process Associate Health, Wellness and Fitness Used the software for: 6-12 months ### "Tebra : Helpful & Worthy" March 17, 2026 5.0 I Love Tebra, as I daily download ERA's from here and post them in our software, this give easy access to day-to-day ERA's and show in categorical wise and provides reviewed and Un reviewed ERA's. Tebra is an easily accessible software for all providers Pros Showing ERA's in detail and categorised is very helpful for providers and others to download and verify the information. It is very Easy to Use and Value for Money. Its helps in Managing Patient Records and Claims. Cons User Interface of Tebra should be more interactive as it is more like old traditional one. The user interface should be more interactive and helpful for the providers. Also, to report any misiing patient records there should easy way to communicate with the support team immediately. Review Source Response from Tebra March 24, 2026 We truly appreciate you sharing your detailed review of Tebra. We are delighted to hear that the categorization of ERAs makes your daily downloads and patient record management so much easier and more efficient. Your feedback regarding the user interface and support access are also very helpful to us. We are actively working on modernizing the platform's design to be more intuitive and interactive, and we are constantly looking for ways to streamline immediate communication with our support team for urgent issues. Your insights help us build a better experience for all providers. CO Chike O. Owner Medical Practice Used the software for: Less than 6 months ### "Good experience with onboarding " August 5, 2026 5.0 Overall, the on boarding process was seamless. \[sensitive content hidden\] was very helpful every step of the way. This made it very easy to make sure that on boarding was done properly. Pros The process was easy for on boarding. \[sensitive content hidden\] was extremely responsive and helpful every step of the way. Cons This was a great experience. I don’t have any immediate concerns about the on boarding process. I’d recommend colleagues. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Tebra offered more comprehensive features Review Source Response from Tebra August 21, 2026 Thank you for sharing your experience! We're so glad the onboarding process was seamless and that our team was there to support you every step of the way. We'll be sure to pass along your kind words. It means a lot to know you'd recommend us to your colleagues! CL Cheryl L. Clinic Coordinator Mental Health Care Used the software for: 1-2 years ### "Tebra Is Awesome" June 10, 2025 5.0 OUTSTANDING! Always helpful, professional, and most of all very kind. Never rude. Being on the phone all day helping people can be very challenging. But, I can honestly say that when I have spoken with a representative they are great and willing to go the extra mile to help get you what you need. Pros Customer Service is great. I have never had a bad experience with anyone that has help me. I like the fact that when a representative ask you questions they explain why they are asking the questions. Cons There isn't anything that I don't like. It isn't often when you talk with someone that has pretty much been on the phone all day helping people and they are just as kind and professional when you speak with them. Review Source CB Curt B. Doctor of Chiropractic Hospital & Health Care Used the software for: 2+ years ### "Very positive experience" September 16, 2025 5.0 Ease of scheduling and display of schedule is very helpful. I wish there was a better way to track patients who cancel or no-show. I would like to see statistics on how many patients schedule at the time of check out verses calling back later. Pros Easy to use. Customer support is prompt and helpful. Screen interface is good. I worked with another software at my previous practice and the change was pretty smooth for me, except for patient records. Cons I would like to use the patient records portion of the software, but I have a hard time switching from my old Practice Studio software. I was there were more tutorials for the patient management and records portions of the software. Switched from [PracticeSuite](https://www.capterra.com/p/116370/PracticeSuite/) Moved my practice to another practice group. Review Source Response from Tebra September 19, 2025 Thank you for your thoughtful feedback! We're thrilled our scheduling features and customer support have been helpful, and that your transition from the previous software went smoothly. We understand the challenges of switching patient record systems and appreciate your suggestions for improvements. We'll share your ideas with our product development team. ME Marcy E. Billing and Jack of all trades Medical Practice Used the software for: 2+ years ### "Tebra is easy to use for every position in the office. " August 28, 2025 5.0 Positive experience, I was skeptical when Tebra acquired Kareo but it has been great. I have seen so many improvements in the last 6-12 months. Pros Tebra is constantly adding features and listening to customers and making great up grades. I've been using Tebra(Kareo) for over 8 years and it just keeps getting better. The help is great, I can send a message to customer care and get the answers I need. When I call I get exceptional help also. I have done every job in our medical office with the exception of being a provider! Cons I started billing over 2 years ago and there is a learning curve but I have received a lot of support. Review Source Response from Tebra September 2, 2025 We're thrilled to hear about your positive experience over the past 8+ years! It's wonderful to know that you've seen the continuous improvements and feature additions we've been working on. We're so glad our customer care team has been able to provide you with the support you need, whether through messaging or phone calls. Your feedback about the billing learning curve is valuable - we understand it can be challenging initially, but we're pleased our support team could help you through it. Thank you for sticking with us through the transition and for recognizing the improvements we've made in recent months. JF Julia F. Not specifying Alternative Medicine Used the software for: 2+ years ### "DO NOT RECCOMEND " August 8, 2025 1.0 I would not recommend this software to others. Before tebra bought out kareo the software was better. Its extremely frustrating and not very customizable. Pros Honestly i cant say much here. The only thing i can say is that i like that they send patients reminders for appointments but all software's do this. Cons Customer service is actually terrible and they make useless updates INSTEAD of listening to what their clients need/want. When you cancel appointments the calendar doesn't reflect the changes sometimes. When you schedule appointments they don't always get added to the calendar unless you keep trying. Also if you schedule a patient for more than 10 appointments at a time their is no easy way to see their upcoming appointments. you have to manually look at the calendar and find the scheduled appointments... Ter bible and frustrating and takes wayyy to much time away from the important things. Review Source Response from Tebra August 14, 2025 Thank you for sharing your feedback, and we're truly sorry to hear about your difficulties with scheduling. It sounds like you are experiencing an issue which requires further investigation. Your concerns are very important to us, and we’d appreciate the opportunity to work toward a resolution. Please reach out to our Customer Care team via the most recent email on your support case or by calling (866) 93-TEBRA. Thank you for bringing this to our attention, and we hope to have the opportunity to resolve this for you. AT Arianne T. Medical Billing Medical Practice Used the software for: 2+ years ### "Enhancing Clarity and Efficiency in Claims Processing and Payment Collection" October 15, 2025 4.0 Regarding the rejected claim notifications, there should be an easier way to understand why a claim was rejected and how to resolve the issue. The online customer support is not helpful; I find myself having to call Tebra every time I need assistance. Additionally, the patient record system for processing payments needs improvement to facilitate easier payment collection. Since we are already being charged for the system and other fees, I don't understand why there are additional charges for collecting payments. Pros Learning to code is easy. It is easy to download EOB directly from the app. It is easy to check the schedule, like in other EMR systems. Cons Communication with the team online is difficult. It's hard to understand how notes work in the app, and using payment options to charge the patient is challenging. Review Source Response from Tebra October 17, 2025 Thank you for your feedback! We're glad you find features like coding, EOB downloads, and scheduling easy to use. We’re actively working to improve team communication, notes, payment processing, and claim notifications. We hear your concerns about customer support and fees and are committed to addressing these. Your input is important to us and helps us improve. OF Oladunni F. PMHNP Medical Practice Used the software for: 1-2 years ### "Unmet Expectation" October 29, 2025 2.0 Unmet expectation in Tebra’s eLab integration that is causing delay in care. We value our partnership However, timely and effective resolution of this matter is critical to maintaining that confidence. Pros Customer supports are diligent. We value our partnership with Tebra and want to continue relying on your platform Cons Persistent issues with eLab order integration that have remained unresolved for the past six months. Review Source Response from Tebra November 6, 2025 Thank you for your kind words about our support team and for sharing your experience. We value our partnership with you and are truly sorry for the ongoing difficulties you've faced with eLab order integration. We understand the frustration as well as the impact these delays have had on your ability to provide timely care. While your situation is somewhat unique, we want to assure you that we are committed to continuing to work closely with our third-party partners until they are able to successfully connect your lab account. Your confidence is critical to us, and we are dedicated to resolving this for you as soon as possible. DT Diana T. Clinical Office Manager Medical Practice Used the software for: 2+ years ### "Tebra Review " January 22, 2026 5.0 My overall experience with Tebra is a great experience, I like there platform online, forms completions with patient submitting information. Pros We use Tebra in our office it is very easy to use, for texting, emailing communications with patients. Cons Sometimes the text messages you are not able to reply to patients, but only minimal times, so far it has work. Review Source Response from Tebra January 30, 2026 Thank you for taking the time to share your thoughts. We are delighted to hear that Tebra is making patient communication easier for your office and that the online forms are working well. We appreciate your feedback regarding the occasional text reply issue and are committed to ensuring our platform performs reliably for you. CN Curtis N. Practice Manager Medical Practice Used the software for: 2+ years ### "Great Job Guys!!" October 29, 2025 5.0 Our overall experience with Tebra is that it so smoothly integrated into our practice, with very little bugs or issues. Great value for our money. Pros I was kinda thrown into billing in our office. I would not have made it if not for the ease of use of the Tebra product. There Customer Support is outstanding! Two thumbs way up!! Cons Bugs and issues are always a frustration, and we realize Tebra is an internet based company but when the weather is bad and we lose internet.... frustrating. Why can't Tebra coax Mother Nather to straighten up! LOL Review Source Response from Tebra November 6, 2025 We're thrilled to hear that our product made your transition into billing smoother and that our Customer Support team has been so helpful! Your kind words mean the world to us. We're so glad Tebra has integrated seamlessly into your practice and continues to deliver great value. Thanks again for the two thumbs up! TH Timothy H. Therapist Mental Health Care Used the software for: 1-2 years ### "Customer Service" November 11, 2025 4.0 Positive. I would let other therapist know about the product. It is an option new therapy practices may want to consider. Pros The customer support is important. I have seen an increase in customer support in the past 4-6 moths. The company appears to be receptive to implementing provider suggestions for improvement. Cons It lacks voice to text capability.This is a technology that has been available on MSWord for more than 10 years. Review Source Response from Tebra December 3, 2025 Thank you for your thoughtful review! We’re so glad you’ve noticed the improvements in our customer support and our openness to feedback—it really means a lot to us. We also appreciate your input around the voice-to-text feature; feedback like yours is incredibly valuable as we work to improve our platform. It’s great to hear that you’d recommend us to your colleagues—it truly makes our efforts worthwhile. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.