--- title: "Tebra Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Tebra the right Medical Practice Management solution for you? Explore 1384 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/129169/Tebra/reviews/" page_type: "reviews" language: "en" --- Tebra 3.9 (1384) [View alternatives](https://www.capterra.com/p/129169/Tebra/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Tebra Ease of use 4.1 Customer Service 3.8 ## Pros and Cons in Reviews FG Freya G Administrative StaffHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “The presence of it easy interface that didn't require me to do much training before assessing it, as it provides essential tools like medical billing, patient scheduling and EHR in one place enabling easy workflow within my facility.“ March 19, 2026 AR Anu R APRNBiotechnology, 11 - 50 employeesUsed the software for: Less than 6 months. “There's little that I don't like about Tebra. When I open a new note and I pull down the drop down menu to open my template, I wish I could customize it so that I only get the 3-4 templates that I typically use, rather than getting a list including physical therapy note, therapist note etc.“ June 1, 2026 Marina P CEOMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Initially, Tebra presented itself as an all-in-one platform with appealing promises around practice management, EHR functionality, billing integration, and operational efficiency for healthcare organizations.“ May 14, 2026 Marina P CEOMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “As the CEO of a behavioral health organization, our overall experience with Tebra was extremely disappointing and operationally disruptive. While every healthcare technology platform may experience occasional challenges, what became most concerning was the repeated pattern of unresolved issues, poor communication, instability within workflows, and lack of meaningful accountability when serious concerns were escalated.“ May 14, 2026 MM Matt M PedorthistMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “What I like most is the ability to communicate with patients and staff and also the interface makes navigating and managing patients and their records seamless.“ September 27, 2025 EW Erin W PTSD Therapist and Medical Advocate, School AdvocateMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “It would be easier if there was a HIPPAA compliant way to message patients without having to go through adding a portal invite and then using the portal. When I send patients a quick message, I tell them the message is not HIPPAA compliant and to not share sensitive information because it may go to many unintended staff.“ October 29, 2025 AD Ariel D APRNMental Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Continued improvements in customization, workflow efficiency, and behavioral health-specific features would make the platform even more valuable.“ August 11, 2026 AS Angela S BillingMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The only thing I do not like about Tebra is the 2 step authorization, many times I do not have my phone on me and I have to go get it from my locker to get the code when logging on.“ January 20, 2026 ## Showing most helpful reviews Showing 1-25 of 1384 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Teegan F. Owner Hospital & Health Care Used the software for: 6-12 months ### "Great EHR with room for improvement for natural healthcare providers" August 12, 2019 5.0 Using Kareo has been a overall great experience. It does almost everything we want it to do well, and the few things it needs to improve it at least allows you to do partially. Pros I love the layout of Kareo. The dashboard is great and offers a lot of functionality while still looking clean and professional. The clinical portion is great as it shows all the sections of the note on one page. The ability to add and remove sections is also very useful. The interaction checker is nice, but needs improvement. The iPad app is really slick and I preferring using it when adjusting my patients (Chiropractor), as it allows me to quickly tap on each segment I'm adjusting from a list. Cons There is very little support for natural products/supplements in Kareo. You CAN make it work, but it's definitely not easy - requiring manually entering every single product you wish to recommend in the "Drug Favorites" section. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Reason for choosing Tebra The best combination of price and features we could find! Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Practice fusion started charging for their basic service. When we started looking at paid EHR options we found that Kareo had more of the features we wanted. One of my colleagues also recommended it to us. Review Source PL Paul L. PMHNP Mental Health Care Used the software for: Less than 6 months ### "Review by a happy customer (not a robot or Tebra employee)" May 18, 2026 5.0 Overall, I am extremely satisfied with Tebra. I am glad I gave them a chance. I almost cancelled my appointment with the sales representative, \[sensitive content hidden\] but I am so glad that I didn't. If I had cancelled my meeting with \[sensitive content hidden\] I probably would have saved a few bucks (but not much; Tebra is priced much more competitively than some EHRs I looked at) trying to adapt an EHR meant for therapists to a psych med management practice. Pros Everything! I'm serious. My first contact with Tebra was through their sales representative, \[sensitive content hidden\] who showed me all Tebra had to offer. \[sensitive content hidden\] was interested in helping me and my practice, but wasn't pushy. The onboarding experience has been wonderful! My onboarding specialist, \[sensitive content hidden\] , has been so helpful and responsive to my needs. The onboarding modules in Tebra University are VERY thorough. I have used other EHRs, and their onboarding processes don't even compare. Cons I've had a few small issues with my settings and have had to submit some help tickets for technical support, but nothing major. Tebra's IT department has been remarkably responsive and helpful with resolving these minor issues. The template customization seems to have a bit of a learning curve, but it is definitely manageable. I'm sure I will get better with it over time, it just isn't what I would call "user-friendly." That being said, please don't take it away! Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/)[ICANotes](https://www.capterra.com/p/17102/ICANotes/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Reason for choosing Tebra The alternatives either didn't have what I was looking for, or they were too expensive. Simple Practice was closest, and I'm sure I could make it work, but I prefer Tebra because it feels more like it adapts to me rather than me adapting to it. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) I felt like they were made more for therapists, and I was trying to adapt my practice to work with a system that it wasn't really designed for. Review Source Response from Tebra June 10, 2026 Thank you so much for taking the time to share such a detailed and positive review! We are absolutely thrilled to hear that you are extremely satisfied with Tebra. It is wonderful to know that our sales and onboarding teams provided a supportive, pressure-free experience, and that Tebra University has been a valuable resource for you. We also appreciate your honest feedback regarding the template customization. While there is a slight learning curve, we are glad to hear it is manageable and that our customer care team has been responsive to your needs. Most importantly, we love that Tebra feels like it adapts to your psych med management practice, rather than the other way around. Thank you for giving us a chance and trusting Tebra with your practice! MR Mohammed R. Technical engineer Computer & Network Security Used the software for: 6-12 months ### "User-Friendly Patient Management and Billing" September 22, 2026 4.0 Pros What I liked most about Tebra is how it brings patient management, records, scheduling, and billing together in one platform. Cons I also found that some features take time to get familiar with, and customer support could be more responsive when issues or questions come up. Review Source Response from Tebra September 23, 2026 Thanks so much for sharing your feedback! We're glad to hear that having patient management, records, scheduling, and billing all in one platform has been valuable for you. We also appreciate your honest feedback about the learning curve with certain features and the response times from our support team — this helps us keep improving. We're always working to make Tebra more intuitive and support more responsive. EN Elizabeth N. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Run Away!!!!" June 3, 2026 1.0 I would rather eat shattered glass with a cup of milk and believe I would feel great, then deal with customer support! Pros Basic function... Nothing special. Just gets your front point A to point B, other than that, nothing special. Cons HORRIBLE CUSTOMER SERVICE!!!!! I got locked out of the software. I informed rep that I am the owner, verified credentials and he could not help for a basic password reset. He said that as a "Level 1" customer support rep, he couldn't help. Asked for a supervisor and instead of meeting a customer's needs, or even him going to "Level 2" for assistance, he said that no one would or could help solve- even up to IT development. Basic functions of password resets or unlocking accounts should be basic, entry level skills that can be fixed. If not, then why does your customer support even exist? I would rather hand write CMS 1500 forms with a quill pen and by candlelight then use your customer support. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing Tebra It was more costly but the software is great- now wish I would of! Switched from [SmartCloud Connect](https://www.capterra.com/p/236343/SmartCloud-Connect/) Software sunset- had to make the switch. Review Source Response from Tebra June 11, 2026 We're truly sorry to hear about your experience—this is not the level of service we hold ourselves to, and we completely understand your frustration. Protecting both the security and accessibility of your data is a top priority for us, and we recognize that being locked out of the software with no clear path to resolution is unacceptable. A member of our team will be reaching out to you directly to get this resolved as quickly as possible. We appreciate your patience and are committed to making this right. EB Eric B. CEO Medical Practice Used the software for: 1-2 years ### "Tebra offers a speedy, intuitive solution at a good price" April 6, 2026 5.0 Tebra customer service has been great. It has been a great solution for us, overall great value for the money. Pros What I love most about Tebra is the speed and intuition of the software from scheduling, documentation and billing. Tebra Clinical is easy to customize. Response time with customer support is great as well. I also love the API access as well, enabling us to extract and drill down on data and build customized reports. Cons We sometimes experience glitches in the software, which can cause some frustration with some of our staff. However, nothing that isn't overcome with a little patience. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/) Reason for choosing Tebra Tebra Clinical satisfied our need to make customizations that we couldn't find with WebPT. Switched from [NextGen Healthcare Practice Management](https://www.capterra.com/p/10006130/NextGen-Healthcare-Practice-Management/) We switched initially to save cost. We also found Tebra to work better for us in most applications. Review Source Response from Tebra April 22, 2026 We are incredibly grateful for your valuable feedback! It's great to hear that your team is enjoying the speed and intuition of the software, as well as the customizable features and API access. We're delighted that our customer support team has been a great resource for you. We also truly appreciate your patience regarding the occasional glitches, as our team works continuously to smooth out those wrinkles and optimize performance for your staff. Marina P. CEO Mental Health Care Used the software for: 2+ years ### "Significant Operational Challenges and Lack of Accountability" May 14, 2026 1.0 As the CEO of a behavioral health organization, our overall experience with Tebra was extremely disappointing and operationally disruptive. While every healthcare technology platform may experience occasional challenges, what became most concerning was the repeated pattern of unresolved issues, poor communication, instability within workflows, and lack of meaningful accountability when serious concerns were escalated. The impact on our organization was substantial financially, operationally, and emotionally for our staff. At times, the instability and lack of support created major strain within a healthcare environment where continuity, efficiency, and patient trust are critical. What ultimately led us to leave the platform was not a single issue, but the cumulative effect of repeated operational problems combined with the inability to obtain consistent, effective support and leadership engagement. Based on our experience, I would not choose to partner with this organization again. Pros Initially, Tebra presented itself as an all-in-one platform with appealing promises around practice management, EHR functionality, billing integration, and operational efficiency for healthcare organizations. The concept of having multiple systems integrated under one platform was attractive during the evaluation process. Cons Our organization experienced ongoing workflow instability, lagging systems, unreliable reporting between EHR and billing functions, and repeated communication and support failures. Support often lacked continuity and timely follow-through, making issue resolution extremely difficult. We also experienced significant operational strain related to platform reliability, account management, and post-transition communication. Leadership escalation efforts did not result in meaningful resolution or accountability. Switched from [Ritten](https://www.capterra.com/p/276907/Ritten/) We made the switch because we were no longer able to sit back and work with Tebra's broken systems. I almost lost two employees because they refused to work in this platform. Review Source Response from Tebra May 27, 2026 Thank you for sharing this detailed feedback. We deeply regret that our products and services did not meet your expectations, and that the efforts of our customer care and leadership teams fell short of the outcome you needed. While we're glad we were able to resolve your recent billing issue, we sincerely apologize for the difficulty you endured in addressing it. If you would like further assistance with any other open issues, please don't hesitate to reach out. AM April M. office manager and biller Medical Practice Used the software for: 2+ years ### "biller/Office Manager" March 16, 2026 5.0 Overall is good. The NP's I work for and the staff like the EHR. EHR is easy to understand and navigate. The billing is not! Pros The EHR side of tebra is great and easy to use. Anyone that is new to Tebra can learn quickly and efficiently. I also believe it is easy for patients to read their medical records if they request them. Cons The billing side is more difficult to understand. I only had about 10 hours of training over the phone when we purchased Tebra; which when we purchased several years ago it was under kareo. The reports do not run like I would like them to. When you have to give someone a list of charges and payments for their HSA card information the patient does not understand what it says. When I run statements... I will put in for specific dates and it never prints just the dates I am asking for. When an insurance issues a "take back"... well lawd it's like an act of congress to post and sooo many steps. As you can tell I do not like the billing side of Tebra near as much as I do the EHR. Switched from [Medisoft](https://www.capterra.com/p/163977/Medisoft/) Medisoft was billing only so when we went completely paperless we chose Kareo which is not Tebra because it was a complete set. Review Source Response from Tebra March 24, 2026 We greatly appreciate you taking the time to share this detailed feedback with us. We are delighted to hear that the EHR side is intuitive for your team and accessible for your patients. At the same time, we completely understand your frustrations regarding the billing features, reporting functionality, and the complexity of processing insurance take-backs. Your insights are incredibly valuable as we continuously work to improve the billing side of our platform to make it just as seamless and user-friendly as the EHR. DD Debbie D. Director Medical Practice Used the software for: 2+ years ### "Love Tebra!" June 2, 2026 5.0 Overall positive. We've been billing off the Tebra platform for 10 years, Tebra University is great when we add new staff members. Pros Cost effective, great support. Love that it integrates with various EMRs. Its quite easy to use and intuitive for new staff. Cons Some reports are a little challenging; There are times when I have tried to get some data via the excel add-in and its just not quite right. Switched from [ClinixPM](https://www.capterra.com/p/11476/ClinixPM/) cost and web-based versus server based product Review Source Response from Tebra June 17, 2026 Thank you for being such a loyal part of the Tebra community — 10 years of billing with us means the world! We're glad the platform has been cost-effective and easy to onboard new staff, and that Tebra University has been a helpful resource along the way. We hear you on the reporting challenges. Our team is continuously working to improve our analytics features, and feedback like yours helps us prioritize the right improvements. We appreciate you sticking with us and hope the next 10 years are even better! GO Geralda O. DNP Medical Practice Used the software for: 6-12 months ### "Be aware when decide not to continue with service" July 24, 2026 1.0 Average-Service was ok until decide to go with another biller. I did everything in my power to leave service peacefully, unfortunately Tebra staff did not feel that same. Pros Payment was affordable for a new practice. Credentialling was not difficult. Support availability was lack. Cons I had Tebra for billing and everything was fine. When my contract was almost over I gave them over 60 days notice as per contract required 60 days.My contract was due to complete 6/29/26. I made payment regularly although I was using another biller. When I notice my request I put on 4/1/26 was still pending 5/29/26, I reach out by phone to follow on the status. The lady cancel my account on the spot not leaving any access for me to check on my pending cases. Two weeks later, I received an invoice for $408. I tried reaching out to find out the reason but did not received a feedback. Now I check on the statues of my request to find out the request was cancel. Alternatives considered [Practice EHR](https://www.capterra.com/p/159036/Practice-EHR/) Reason for choosing Tebra Pricing- Last minute, I chose Tebra after a long debate. Review Source Response from Tebra August 6, 2026 Thank you for taking the time to share your experience — we're truly sorry for the frustration this situation has caused. The way your cancellation and subsequent invoice inquiry were handled falls well short of the standard we hold ourselves to, and we sincerely apologize for that. You deserved clear communication and a smooth transition, and that didn't happen here. We want to make this right — someone from our team will be reaching out to you directly to address your concerns as soon as possible. RW Rosana W. Owner CEO Medical Practice Used the software for: Less than 6 months ### "The best software ever!" July 21, 2026 5.0 Excellent! Without any training, I was able to use the system and follow prompts so easily. I absolutely love the software. Pros How easy it is to navigate the system. The support from the Tebra team is outstanding. \[sensitive content hidden\], our customer support representative, is excellent. Cons So far, I do not have any negative comments or items that should be improved. The Tebra team resolves issues very quickly. Alternatives considered [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[ecWebs](https://www.capterra.com/p/10036343/ecWebs/)[Patagonia Health](https://www.capterra.com/p/125099/Patagonia-Health-EMR/) Reason for choosing Tebra Because it is affordable and easy to use. Tebra has all the features that my telehealth clinic needs. Switched from [AdvancedEHR](https://www.capterra.com/p/114601/AdvancedEHR/) The product's price and quality are easy to navigate. Review Source Response from Tebra July 30, 2026 Thank you so much for this wonderful feedback! We're thrilled to hear that Tebra has been a great fit for your telehealth clinic—easy to navigate, affordable, and packed with the features you need. It's especially rewarding to know you were able to hit the ground running without any formal training. Our support team will be equally delighted to hear your kind words. We truly value your partnership and look forward to continuing to support your clinic's success! HR Heidi R. office manager Medical Practice Used the software for: 2+ years ### "Tebra is terrific!" September 11, 2025 5.0 I really enjoy using Tebra because it makes managing my practice so much easier. The platform is user-friendly, streamlines scheduling, billing, and patient communication, and helps me stay organized without the stress of juggling multiple systems. I appreciate how everything I need is in one place, saving me both time and energy. Most importantly, it allows me to focus more on my patients and less on administrative tasks. Pros Tebra is easy to use and the customer support team is efficient and always available when I need to call. Reports are easy to make and cover all aspects for my practice. Cons What I appreciate most about Tebra is that I truly haven’t found any cons. The software is intuitive, reliable, and designed to simplify everyday tasks. From scheduling and billing to patient communication, everything works seamlessly and feels well thought out. It not only saves me time but also gives me peace of mind knowing I have a system I can consistently count on. Switched from [Medesk](https://www.capterra.com/p/166286/Medesk/) My boss did it! I guess Tebra had a good sales person and it was less expensive. Review Source Response from Tebra October 14, 2025 Thank you for this wonderful feedback! We're delighted to hear that Tebra has made managing your practice so much easier and that you find our customer support team efficient and always available. It's incredibly rewarding to know that our platform helps you stay organized, saves you time and energy, and most importantly, allows you to focus more on your patients rather than administrative tasks. We're pleased that everything from scheduling and billing to patient communication works seamlessly for you, and that having it all in one place has eliminated the stress of juggling multiple systems. Your trust in our reliable, intuitive software means the world to us. AM Ali M. Credentialing Executive Executive Office Used the software for: 2+ years ### "Great all-in-one solution for practice management" February 23, 2026 5.0 Tebra has been a solid platform for streamlining our daily operations. Having both the practice management and patient engagement tools in one place has reduced the need for multiple logins and made it easier to keep track of patient records, billing, and scheduling. The support team has also been responsive when we’ve had questions. It’s a reliable choice for any practice looking to modernize their workflow. Pros I really appreciate how easy it is to manage group rosters and provider information in Tebra. As a Credentialing Officer, I frequently need to update provider details and group locations. Tebra makes it simple to add multiple providers at once and ensure that all locations are accurately reflected. The interface is clean and intuitive, which saves our administrative team a lot of time. Cons Occasionally, I’d like to see more customization options for reporting, especially when pulling credentialing data for payers. It would also be helpful to have a more detailed audit log for tracking changes made to provider rosters. Review Source Response from Tebra March 9, 2026 We truly appreciate you taking the time to share your experience with Tebra! We are delighted to hear that our platform has simplified managing group rosters and provider information, and that having both practice management and patient engagement tools in one place has streamlined your daily operations. We also highly value your feedback regarding the need for more reporting customization and detailed audit logs for credentialing data. We are continuously working to enhance our platform's capabilities, and your insights are incredibly helpful as we look to improve our reporting and tracking features to better support your administrative workflow. FG Freya G. Administrative Staff Hospital & Health Care Used the software for: Less than 6 months ### "A Streamlined Software for Practice Management" March 19, 2026 5.0 My experience with Tebra was great starting with the user friendly interface, navigating across different features with the software wasn't stressful although I needed some minimal training to do so at first. Overtime is I had a smooth run without any further training. Pros The presence of it easy interface that didn't require me to do much training before assessing it, as it provides essential tools like medical billing, patient scheduling and EHR in one place enabling easy workflow within my facility. it also enhance communication within my practice and helps keeps patient information organised. Cons It's not so obvious that you may need to learn about some certain features in the software before usage, features like Insurance details and claim and how coding workflow is handled, setting up permission and integration using Tebra. Review Source Response from Tebra March 24, 2026 We sincerely appreciate you taking the time to share your experience with Tebra. We are delighted to hear that our user-friendly platform is helping keep your patient information organized and your practice running smoothly. While we understand that mastering specific features like insurance claims, coding, and permissions requires a brief initial learning curve, it is wonderful to know that having scheduling, billing, and your EHR all in one place has ultimately provided your facility with seamless, integrated clinical workflows. AC Aurora C. Owner, provider, administrator, biller Mental Health Care Used the software for: 1-2 years ### "Reliable platform with a wonderfully supportive and informative team" July 6, 2026 5.0 Wonderful, consistent, reliable - from the first time I contacted a Tebra representative the experience, the support and education have been so very helpful! Pros All services are very helpful! I cannot imagine a better supportive platform! Patient records are clear and easy to use, scheduling is reliable and consistent, and the billing process is manageable. I don't use a biller and I can make it all work with intermittent support from your amazing team. Cons The AI feature is a bit too loaded, but I am getting used to it. There are no other concerns - I love the platform!! Review Source Response from Tebra July 8, 2026 Thank you so much for taking the time to share such detailed and thoughtful feedback! Reviews like yours genuinely make our day. We're thrilled to hear that patient records, scheduling, and billing are working so seamlessly for you—especially knowing you're managing the billing process independently. That's exactly the kind of empowering experience we set out to create. It also warms our hearts to hear that our support team has made such a positive impression from day one. We'll be sure to pass your kind words along to them. We're committed to being a platform you can always count on, and we look forward to continuing to support you and your practice. Don't hesitate to reach out anytime—we're always here to help! HH Hillary H. Physician Medical Practice Used the software for: Less than 6 months ### "Decent EMR, not worth the poor customer service" December 9, 2025 1.0 I’d summarize the post onboarding experience with Tebra as, a customer is not heard or valued. The worst process flow in customer service I’ve seen. The experience of calling customer services looks like- inconsistent levels of experience, half the time like talking to a bot who barely understands the EMR at a basic level. The other half you get someone good, who problems solves with you but ultimately cannot fix the issue & has to summit a case. Case follow up by email is also like conversing with a bot, giving inaccurate solutions showing they did not understand the issue. Once they understand the issue, they still give solutions that do not exist in the current EMR (because the Tebra University articles are out of date). For example, my cash based private practice does not take insurance, and we need to store a patient credit cards. It’s literally been three months, and no one has been able to resolve the issue of being able to store a patient’s credit card without charging it, despite that this was assured as a feature by my sales rep. Another example is the A2P platform, sold by my sales representative as a way for customers to get a reminder text from the same area code in which you are located. The one assigned to me is in Illinois, I am located in New York. It has been 4 mos and no one has been able to change this. Overall, the worst part is the avoidance of communication and follow up. My sales rep \[sensitive content hidden\] assured he'd be available if we did not get results with customer service, he is literally does not respond. Managers are unreachable, and there are straight up no-shows for a post on boarding follow up calls. It really seems their focus is on signing people up, but zero on retention. Pros Clean design, patient portal, online scheduling, intake forms, my onboarding manager \[sensitive content hidden\]- she was amazing! Cons The customer service post onboarding is an avoidant interaction. The customer trying to contact and resolve issues, the company brushing off, not listening, or valuing the customer experience. Review Source Response from Tebra January 5, 2026 Thank you for sharing your feedback with us. We understand how frustrating and discouraging it must have been to face these difficulties and delays in resolving your issues. While we’re glad you’re now in touch with a representative working on your concerns, we sincerely apologize for the experiences that left you feeling unsupported. We greatly value our customers and deeply regret that we fell short in conveying that to you. Please know that we take your concerns seriously and are committed to improving. AS Angela S. Billing Medical Practice Used the software for: 2+ years ### "What Tebra Means To Me" January 20, 2026 5.0 My overall experience with Tebra is overall very well. I do not have complaints, it is a great system for our medical office. Pros Tebra makes data entry very easy and a breeze, not only getting patients data entered, but also with billing and claims. Cons The only thing I do not like about Tebra is the 2 step authorization, many times I do not have my phone on me and I have to go get it from my locker to get the code when logging on. Review Source Response from Tebra January 30, 2026 Thanks for the feedback! We are thrilled to hear that Tebra has made data entry and billing a breeze for your team. Regarding the 2-step authorization, while we understand the inconvenience of needing your phone, this feature is essential to maintaining the security of sensitive patient data. We are so glad to know the system is working well for your medical office overall. MJ Mary J. Owner Administrator Medical Practice Used the software for: 2+ years ### "Unhappy customer" October 16, 2025 2.0 Unhappy with the experience, training was poor and assistance with issues is not as one would expect. Pros I am unsure that I could identify a positive function currently. If I had been asked this question a year ago the answer may have been different. Cons The customer service reps are off shore, you cannot speak to anyone in the US and the language barrier is a challenge. We lost data from our files only to find out they did not have a backup for our data. Their clearing house stops claims and never notifies you so the problem can be resolved. Review Source Response from Tebra October 17, 2025 Thank you for sharing your feedback, and we're truly sorry that your support needs were not met. We'd like to learn more about the data loss and claims issues, and we’d appreciate the opportunity to investigate that further. Please reach out to our Customer Care team via the most recent email on your support case or by calling (866) 93-TEBRA. Thank you for bringing this to our attention, and we hope to have the opportunity to resolve this for you. CL Cheryl L. Clinic Coordinator Mental Health Care Used the software for: 1-2 years ### "Tebra Is Awesome" June 10, 2025 5.0 OUTSTANDING! Always helpful, professional, and most of all very kind. Never rude. Being on the phone all day helping people can be very challenging. But, I can honestly say that when I have spoken with a representative they are great and willing to go the extra mile to help get you what you need. Pros Customer Service is great. I have never had a bad experience with anyone that has help me. I like the fact that when a representative ask you questions they explain why they are asking the questions. Cons There isn't anything that I don't like. It isn't often when you talk with someone that has pretty much been on the phone all day helping people and they are just as kind and professional when you speak with them. Review Source FD Fatima D. Back Support and Admin Staff Mental Health Care Used the software for: 2+ years ### ""Tebra: Simplifying Healthcare Operations with a Sleek, Easy-to-Use Interface"" October 29, 2025 5.0 Generally, the tool is very friendly user. The platform’s layout feels modern, and it’s designed with a focus on ease of use, reducing the time spent navigating through different features. Pros What I like most in Tebra it offers a clean, intuitive user interface, making it relatively easy for healthcare professionals to adapt to the platform. The dashboard is well-organized and provides a clear overview of important tasks and alerts, so you won’t be caught off guard by last-minute changes. Cons What do I like least is the Technical Issue. The Occasional system downtime or lag may disrupt workflows. And also the Dependence on vendor , we rely on Tebra’s servers and support; if the company has issues, your operations might be affected. Review Source Response from Tebra November 7, 2025 Thank you so much for sharing your feedback! We’re thrilled to hear that you’re loving Tebra’s clean, intuitive, and easy-to-use interface. It’s fantastic to know that the well-organized dashboard is helping you stay on top of your tasks. We also truly appreciate your honesty about system performance. We’ve passed your comments along to our product team as we’re always striving to make the platform even better. JP Jonda P. PMHNP B-C Health, Wellness and Fitness Used the software for: 2+ years ### "Love Tebra" June 19, 2026 4.0 Excellent I worry about remembering how to do what I have learned today. It is difficult to remember. Pros Loved the courteous manner in which the support agent worked with me and my business. He took the time to work thru the billing problems Cons Tebra is complicated. And always referred to an article to read to cover any problems. The articles are difficult for me. I need one on one help with a live person. Review Source Response from Tebra June 24, 2026 Thank you so much for your kind words! We're thrilled to hear our support agent took the time to work through your billing questions with care—that's exactly the experience we want for you and your business. We also hear you on wanting more one-on-one, live help rather than being pointed to articles. That feedback is valuable, and we're always working to make Tebra easier to learn and remember. JF Julia F. Not specifying Alternative Medicine Used the software for: 2+ years ### "DO NOT RECCOMEND " August 8, 2025 1.0 I would not recommend this software to others. Before tebra bought out kareo the software was better. Its extremely frustrating and not very customizable. Pros Honestly i cant say much here. The only thing i can say is that i like that they send patients reminders for appointments but all software's do this. Cons Customer service is actually terrible and they make useless updates INSTEAD of listening to what their clients need/want. When you cancel appointments the calendar doesn't reflect the changes sometimes. When you schedule appointments they don't always get added to the calendar unless you keep trying. Also if you schedule a patient for more than 10 appointments at a time their is no easy way to see their upcoming appointments. you have to manually look at the calendar and find the scheduled appointments... Ter bible and frustrating and takes wayyy to much time away from the important things. Review Source Response from Tebra August 14, 2025 Thank you for sharing your feedback, and we're truly sorry to hear about your difficulties with scheduling. It sounds like you are experiencing an issue which requires further investigation. Your concerns are very important to us, and we’d appreciate the opportunity to work toward a resolution. Please reach out to our Customer Care team via the most recent email on your support case or by calling (866) 93-TEBRA. Thank you for bringing this to our attention, and we hope to have the opportunity to resolve this for you. VR Verified Reviewer PMHNP Health, Wellness and Fitness Used the software for: 6-12 months ### "I recommend Tebra because it's easy to use. " July 30, 2025 5.0 I started using Tebra about a year ago. It has been a great experience starting with my onboarding specialist, Amy. Tebra has all I need in one place; it's all-inclusive. Pros Tebra is affordable, has excellent customer service, is easy to use, has a HIPAA-compliant patient record, streamlined management of patients, the user interface is excellent, all the notes are in one place and easy to access, and scheduling and calendar are easy to access. I recommend Tebra. Cons I don't really see any issue with Tebra right now. The customer service has been great so far. If I have any issues, I still reach out to my onboarding specialist. Review Source Response from Tebra August 6, 2025 Thank you so much for sharing your experience! We're thrilled to hear that Tebra has been a seamless and all-inclusive solution for you. We'll make sure to pass along your kind words to Amy and the rest of the team. Your recommendation means the world to us! AS Amy S. Medical Assistant Hospital & Health Care Used the software for: Less than 6 months ### "How to make sure you look up the patient's name before starting a new patient profile." February 17, 2026 5.0 My overall experience was good. It is a lot to take in but it was explained so I could understand it better. Pros I loved that it had you do examples of what we are going over in session. It made it easier to understand. Cons The fact that it was time consuming and I hated the quiz at the end of each session. I am not a quiz person. Review Source Response from Tebra February 24, 2026 hanks so much for sharing your experience! We're thrilled that the hands-on examples helped make our training material more accessible and easier to grasp. We hear you on the time commitment and the end-of-session quizzes. Your feedback is valuable, and we're always looking at ways to improve the learning experience for everyone. We're pleased to know that overall, the content was presented in a way that worked for you! SC Stacey C. Nurse Practitioner Medical Practice Used the software for: Less than 6 months ### "Tebra EMR for small rural practice" April 11, 2026 5.0 Great experience getting setup and with onboarding. The manager was patient with me as I navigated the system. Great videos and opportunities for live training. Pros Onboarding manager was extremely patient and helpful! Great experience and easy to use. Tebra is a total package EMR to help with billing and payments and patient management for an affordable price! Excited to get started with patients! Cons No cons at the present! So far satisfied with Tebra EMR for patient records, appointment setup and billing and payments. Review Source Response from Tebra April 22, 2026 Thanks for taking the time to share such wonderful feedback! We are thrilled that your onboarding manager provided a patient and helpful experience to get you set up. It is fantastic to hear that our training resources and the complete package of patient management and billing tools are hitting the mark for you. Wishing you great success as you start seeing patients! LJ Latoishanai J. Office Manager Medical Practice Used the software for: 6-12 months ### "User Friendly for a New Practice" August 28, 2025 4.0 So far okay. I don't have major complaints but dealing with other EMR/EHR's I can see the difference in others compared to what Tebra offers. Pros I like how user friendly it is. Even if you are a first time user it is pretty easy to figure out where things are. Cons I would prefer things like the patient intake forms and create a patient to be on the dashboard when I first sign in. I wish there were other versions and customization options based on practice type outside of just note templates. Review Source Response from Tebra September 2, 2025 Thanks so much for sharing your experience! We're pleased to hear that you find our platform user-friendly and intuitive, especially for first-time users. We really appreciate your suggestions about having patient intake forms and patient creation more prominently featured on the dashboard. Your feedback about additional customization options for different practice types is valuable too - we're always looking for ways to better serve our users' specific needs. It's great to know that your experience with Tebra has been positive overall. We truly value insights like yours as we continue improving our platform. 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