# Tebra Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Tebra the right Medical Scheduling solution for you? Explore 1371 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129169/Tebra/reviews --- Tebra 3.9 (1371) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 12th, 2026 # Reviews of Tebra Ease of use 4.1 Customer Service 3.7 ## Pros and Cons in Reviews FG Freya G Administrative StaffHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “The presence of it easy interface that didn't require me to do much training before assessing it, as it provides essential tools like medical billing, patient scheduling and EHR in one place enabling easy workflow within my facility.“ March 19, 2026 AR Anu R APRNBiotechnology, 11 - 50 employeesUsed the software for: Less than 6 months. “There's little that I don't like about Tebra. When I open a new note and I pull down the drop down menu to open my template, I wish I could customize it so that I only get the 3-4 templates that I typically use, rather than getting a list including physical therapy note, therapist note etc.“ June 1, 2026 Marina P CEOMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Initially, Tebra presented itself as an all-in-one platform with appealing promises around practice management, EHR functionality, billing integration, and operational efficiency for healthcare organizations.“ May 14, 2026 AS Angela S BillingMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The only thing I do not like about Tebra is the 2 step authorization, many times I do not have my phone on me and I have to go get it from my locker to get the code when logging on.“ January 20, 2026 HM Hemal M Attending PhysicianAlternative Medicine, 2 - 10 employeesUsed the software for: 1-2 years. “Also the AI mechanisms allow for the note to look more professional and corrects any errors that I may make accidently while typing.“ January 19, 2026 Marina P CEOMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “As the CEO of a behavioral health organization, our overall experience with Tebra was extremely disappointing and operationally disruptive. While every healthcare technology platform may experience occasional challenges, what became most concerning was the repeated pattern of unresolved issues, poor communication, instability within workflows, and lack of meaningful accountability when serious concerns were escalated.“ May 14, 2026 MM Matt M PedorthistMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “What I like most is the ability to communicate with patients and staff and also the interface makes navigating and managing patients and their records seamless.“ September 27, 2025 EW Erin W PTSD Therapist and Medical Advocate, School AdvocateMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “It would be easier if there was a HIPPAA compliant way to message patients without having to go through adding a portal invite and then using the portal. When I send patients a quick message, I tell them the message is not HIPPAA compliant and to not share sensitive information because it may go to many unintended staff.“ October 29, 2025 ## Showing most helpful reviews Showing 1-25 of 1371 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Teegan F. Owner Hospital & Health Care Used the software for: 6-12 months ### "Great EHR with room for improvement for natural healthcare providers" August 12, 2019 5.0 Using Kareo has been a overall great experience. It does almost everything we want it to do well, and the few things it needs to improve it at least allows you to do partially. Pros I love the layout of Kareo. The dashboard is great and offers a lot of functionality while still looking clean and professional. The clinical portion is great as it shows all the sections of the note on one page. The ability to add and remove sections is also very useful. The interaction checker is nice, but needs improvement. The iPad app is really slick and I preferring using it when adjusting my patients (Chiropractor), as it allows me to quickly tap on each segment I'm adjusting from a list. Cons There is very little support for natural products/supplements in Kareo. You CAN make it work, but it's definitely not easy - requiring manually entering every single product you wish to recommend in the "Drug Favorites" section. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Reason for choosing Tebra The best combination of price and features we could find! Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Practice fusion started charging for their basic service. When we started looking at paid EHR options we found that Kareo had more of the features we wanted. One of my colleagues also recommended it to us. Review Source AM April M. office manager and biller Medical Practice Used the software for: 2+ years ### "biller/Office Manager" March 16, 2026 5.0 Overall is good. The NP's I work for and the staff like the EHR. EHR is easy to understand and navigate. The billing is not! Pros The EHR side of tebra is great and easy to use. Anyone that is new to Tebra can learn quickly and efficiently. I also believe it is easy for patients to read their medical records if they request them. Cons The billing side is more difficult to understand. I only had about 10 hours of training over the phone when we purchased Tebra; which when we purchased several years ago it was under kareo. The reports do not run like I would like them to. When you have to give someone a list of charges and payments for their HSA card information the patient does not understand what it says. When I run statements... I will put in for specific dates and it never prints just the dates I am asking for. When an insurance issues a "take back"... well lawd it's like an act of congress to post and sooo many steps. As you can tell I do not like the billing side of Tebra near as much as I do the EHR. Switched from [Medisoft](https://www.capterra.com/p/163977/Medisoft/) Medisoft was billing only so when we went completely paperless we chose Kareo which is not Tebra because it was a complete set. Review Source Response from Tebra March 24, 2026 We greatly appreciate you taking the time to share this detailed feedback with us. We are delighted to hear that the EHR side is intuitive for your team and accessible for your patients. At the same time, we completely understand your frustrations regarding the billing features, reporting functionality, and the complexity of processing insurance take-backs. Your insights are incredibly valuable as we continuously work to improve the billing side of our platform to make it just as seamless and user-friendly as the EHR. JT James T. owner Alternative Medicine Used the software for: 2+ years ### "Absolutely terrible system" December 17, 2025 1.0 Absolutely terrible. Customer service is awful. They can't fix anything and close your case with no resolution. The system can't really be used with your phone. When they try to imrpove the system it becomes progressively worse. I would avoid at all costs. Pros Simple and easy to use. Price is fairly low but for what you actually get it is not worth it. The payment system is awful and we had to stop after a month of using it. Cons The system is terrible and has so many errors that occur. Recently the system deleted email, text and phone reminders for 1200 of our clients. We asked Tebra about it and they said we must have done it. Why would we do that to ourselves? We only have 2 providers here and neither of us would do that and wouldn't even have the time to. Alternatives considered [Chronotek](https://www.capterra.com/p/86232/Chronotek/) Reason for choosing Tebra Less expensive and easy to use but over time it has become much much worse. Review Source Response from Tebra January 13, 2026 Thank you for sharing your candid feedback. While we're glad that someone has been in touch with you regarding this issue and is working with our engineering team to investigate further, we are truly sorry for the frustration this has caused you and hope we are able to identify a solution soon. DG Dan G. Administrator Medical Practice Used the software for: 2+ years ### "Go with Tebra for a good EMR system" February 16, 2026 5.0 Going on five years, we wouldn't choose any other EMR service due to the ease of use and value. The technical department is always thorough in trying to resolve issues as they arrive though complex issues seem to take longer than anticipated at times. Pros Tebra is easy to use and when support is needed it is generally available quickly and a quick resolution! Cons On occasion, it seems there needs to be better communication between Tebra deaprtments when it comes to resolving a complex issue. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Reason for choosing Tebra Ease of use and details in the set up are why we chose Tebra. Review Source Response from Tebra February 23, 2026 Thank you for being a loyal Tebra customer for five years! We're delighted to hear that you find our platform easy to use and that our support team has been responsive in resolving issues quickly. We appreciate your honest feedback about interdepartmental communication on complex issues. We're actively working to improve collaboration across teams to ensure faster, more seamless resolutions. Your experience matters to us, and we're committed to making every interaction with Tebra even better. We're so glad you chose us and continue to find value in what we offer. BS Betty S. Office Manager Medical Practice Used the software for: 2+ years ### "Tebra Is Wonderful" January 19, 2026 4.0 On a day to day basis, Tebra meets the need of my practice without any hassles and makes my day run so much better and more efficiently. In the event of an issue, it is usually handled quickly and easily. The patient records are always up to date and easily accessible. It is easy to switch back and forth in the system for the info I need at the time. Tebra doesn't need much "tweaking" at all in my opinion. Pros The system is easy to use. I have been using this system sine 2013 when we began it was Kareo. The support is almost always ready and able to help me with any issues in a polite and timely manor. The cost seems a little high, but the quality, convenience and reliability are great. Cons Sometimes the customer care support are heavily accented and it is hard for an old southern girl to pick up on what is being said in the conversation. Sometimes the support person doesn't really think I know what I am talking about and I have to make the second request to get a different person to actually hear my need. Switched from [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) to be more update to date with our electronic records when we made the switch to WebPt Review Source Response from Tebra January 30, 2026 Thanks so much for taking the time to share your experience! It means a lot to us especially coming from a long time customer. We are delighted to hear that Tebra keeps your practice running efficiently and that you find the system easy to use. We also appreciate your honest feedback regarding pricing and your interactions with our support team. We take your concerns seriously, as we want to ensure every support interaction is helpful and seamless. We are glad to be a reliable partner for your practice. SM Sam M. ARNP Medical Practice Used the software for: 1-2 years ### "Multiple frustrating problems. " December 31, 2025 2.0 There are no perfect EHRs out there. Tebra is just another EHR with many issues which should have been easily fixed. Medication scripts does not contain my office fax. They are unable to fix it. Multiple issues. Pros Nothing I can mention here. Another average EHR with multiple issues, with slow responses to complaints. Cons I’ve experienced many frustrating issues with this EHR. Calendar appointments are often inaccurate, and the mobile app does not sync reliably, which means appointments frequently do not appear in the app. This has been a longstanding problem that has not been resolved. I have decided to switch to another EHR and requested a full data export on 12/7/2025, but I am still waiting for a response. Customer support is average, but the service occasionally shuts down for meetings and holiday closures, which is concerning given that healthcare operates 24/7. Messaging functions are also inconsistent — for example, patients do not always receive cancellation notifications. There are many more issues I could list. I hope someone from Tebra will contact me soon to complete my data export request. Switched from [RXNT](https://www.capterra.com/p/110018/rxnt/) Problems with previous one. Too slow to load. Review Source Response from Tebra January 13, 2026 Thank you for taking the time to share your feedback. We apologize for the frustration you have experienced. It appears that one of our representatives has been in touch with you regarding the data export, and while our support phone lines do observe holiday closures, we want to assure you that we have 24/7 monitoring of our mission-critical systems to address any system-wide issues the moment they are identified. You can also submit support cases via our online Help portal any time. Your feedback is important to us, and we will share your comments with our support and product teams to help us improve. VR Verified Reviewer Director of Revenue Cycle and Credentialing Mental Health Care Used the software for: Less than 6 months ### "Individual heroes kept our practice afloat, but systemic support was nowhere to be found." August 19, 2025 4.0 As a Behavioral Health Provider, Tebra offers some valuable features—especially its cloud-based flexibility and the dedication of select support staff. However, our experience has been marked by significant billing and credentialing challenges that disrupted operations and required extensive troubleshooting. The system lacks coordination, transparency, and consistent support tools, which are critical for behavioral health practices managing complex payer relationships and compliance. While individual efforts have helped restore stability, broader improvements are needed to truly support providers in this space. Pros Tebra’s cloud-based accessibility is a major advantage—it allows our team to work securely from anywhere, which is essential for a modern practice. I also want to acknowledge the efforts of certain customer support staff who went above and beyond to resolve serious billing issues. Their dedication made a real difference. Cons The onboarding and credentialing processes have been inconsistent and frustrating. We experienced major disruptions to our revenue cycle due to missing taxonomy codes and delayed enrollments. Communication between departments often lacks clarity and accountability, and written guides or follow-up documentation are rarely provided. These gaps create unnecessary stress and operational risk. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Tebra We chose Tebra over other platforms like SimplePractice, TheraNest, and Valant because it promised a more integrated experience—combining credentialing, billing, scheduling, and patient communication in one system. The ability to send SMS reminders, customize reports, and manage claims within the same platform was appealing, especially for a behavioral health practice with complex payer requirements. We were also drawn to the idea of streamlining operations and reducing vendor fragmentation. While the features looked great on paper, the execution has fallen short, and we’re still waiting for many of those benefits to materialize. Switched from [Charms](https://www.capterra.com/p/183437/Charms/) FeaturesWe switched from our former EHR because Tebra offered features that seemed promising—like SMS reminders, customizable reports, and integrated billing tools. Unfortunately, many of those features have yet to prove themselves in practice. From charting issues to flawed claims setup and unclear training materials, the transition has been more disruptive than expected. The potential is there, but execution and support need serious improvement—especially for Behavioral Health practices. Review Source HM Hope M. Nurse Practitioner Health, Wellness and Fitness Used the software for: 1-2 years ### "I am grateful I found Tebra " January 22, 2026 5.0 I love the system, I am 2 years in and am so far happy with it. Its a very affordable system, that is easy to use. Pros Value for my money, I am a new independent provider and starting up as a new business owner requires a bit of financial prowess. Tebra allowed me a reasonable package without breaking the bank! and suites my itty bitty claims as I currently only have about 10 clients, it just makes sense. Compared to other EMRs that quoted massive fees and could careless about small businesses like myself. Cons Wish they had more templates and forms that can be easily altered/edited to suite my business needs. Also more click and sign smart sets, as typing and the AI note assist doesn't always take care of the simple task, its a quick addition I hope they add. Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[NetHealth](https://www.capterra.com/p/83568/NetHealth/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing Tebra Affordability, it made sense for a small business like me to have something that would not put me in the hole. Review Source Response from Tebra January 30, 2026 Thank you for your detailed review! We are delighted to hear that Tebra has provided the financial flexibility your new independent practice needs. It is great to know the system is working well for your client volume. We understand how important efficiency is for a small business, and we will certainly pass along your suggestions for improving form templates and click and sign features to our product team. AF Andrew F. Physician Medical Practice Used the software for: 2+ years ### "Ease-of-use with tebra" November 3, 2025 4.0 Generally good. I'm pleased and I generally do recommend it. Far superior to eClinical Works or Athena in terms of ease of use and accomplishing tasks quickly. Pros It is a very simple and somewhat user-friendly interface. It does not take a lot of steps to accomplish the task. I generally like the product and am pleased with it. Cons There are some very simple tasks that I would like to add to tebra, which after using the product for six years, nobody seems to be listening to me. Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) Reason for choosing Tebra Because e clinical works is a horrible software that is user unfriendly and extremely complicated and waste a lot of time to accomplish any task Review Source Response from Tebra December 3, 2025 Thank you for sharing your experience! We are thrilled to hear that you find our interface simple and user-friendly, especially compared to other options in the market. It is great to know that the platform helps you accomplish your tasks quickly and efficiently. We do value your feedback, and want to assure you that your voice is important to us. We are actively working on improving our feedback channels to better incorporate suggestions from loyal customers like you. Melissa Z. Provider Health, Wellness and Fitness Used the software for: 6-12 months ### "Temporary new user" January 18, 2026 4.0 It was good. As a provider of 20+ years, I have experience with multiple EMRs and when it comes to ease of use, it is above average Pros Using templates to enter charting information. Allowing this is a major time saver for professionals Cons The fields to checkmark are very small. This is time consuming because multiple attempts need to me made in order to advance to the next field Review Source Response from Tebra January 30, 2026 Thank you for taking the time to share your feedback! We are so pleased to hear that the templates are helping you save time and that you find the system easy to use, especially given your extensive experience with EMRs. We have also noted your concern regarding the size of the checkmark fields and will keep this in mind as we work to improve the interface. CC CORALEE C. Physician Hospital & Health Care Used the software for: 1-2 years ### "Needs improvement" May 23, 2025 2.0 My product is lacking many things I am sorry. It is not what it seemed. It has been virtually impossible to get Cologuard, LapCorp and Akumin incorporated in my product as it should have been. The only lab I have is Quest. Pros It is easy to navigate. Price is reasonable. Customer care is attentive but things are done with a lot of run around. Sometimes you will find someone who would help right away though Cons It is very problematic to find codes. Once you are done with coding you can't go back to make addendums. It is taking me a year to be able to incorporate LabCorp. It is not able to incorporate COLOGUARD tests It is not able to incorporate an imagine account (AKUMIN) so I can review imagine test results in Tebra Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) the price seem very good and marketing was good but in reality a lot of things failed. I switch from e clinical works Review Source Response from Tebra June 2, 2025 Thank you for taking the time to share your feedback. We apologize for the issues you’ve faced and understand how frustrating this must be. Your comments are incredibly valuable in helping us identify areas for improvement and provide a better experience. If you need assistance, our Customer Care team is here to help and would be happy to address any concerns. Please don’t hesitate to reach out so we can work towards a resolution. CF Collette F. Provider Mental Health Care Used the software for: 6-12 months ### "Partnership that matters" February 16, 2026 5.0 This is so much more than value for the money, ease of record keeping and interface, or managing patient accounts and records. It is about support. It is about supporting the billing and payment roles that can be confusing at times especially if one is new to an EHR. The support that Tebra provides to its customers is beyond top notch, they have never waivered in exploring and networking to find an answer to a question or locating who has what is needed to solve a problem. Tebra has shown time and time again that they are a partner in our success. Tebra University as a support and training tool is invaluable and always available to help us navigate what is new to us. Thank you Tebra for partnering with us! Pros Tebra University, customer supports, easy use. There are so many things that are pros such as being able to use one program that meets all of our needs from patient records to billing, it's all there. Cons I know I should put something here but honestly there isn't anything that comes to mind. This program is so straight forward and well rounded to cover all areas of our practice that I can't think of anything other than maybe staying open a bit later than 4 pm. Review Source Response from Tebra February 24, 2026 We're thrilled to hear how Tebra has become such an integral part of your practice! Your kind words about our all-in-one platform, Tebra University, and especially our support team mean the world to us. We're committed to being true partners in your success, and it's wonderful to know that comes through in every interaction. We appreciate the feedback about our support hours and will take that into consideration as we continue improving. Thank you for trusting us with your practice! CW Chelsea W. Intern Mental Health Care Used the software for: 2+ years ### "Tebra is the best tool to use for client data" April 7, 2026 5.0 My experience with Tebra has been positive. It is organized and easy to use, and it keeps up with the dates. Pros Tebra is easy to navigate, and I love how simple it is to input client data. I use Tebra during my internship for school, at my practicum site. Cons I personally have no cons with Tebra. I've used Central Reach and by far Tebra is way easier to navigate than Central Reach was. Review Source Response from Tebra April 22, 2026 Thank you for your feedback! We are delighted to hear that Tebra's layout and easy navigation have made it easy to manage client data. HH Hillary H. Physician Medical Practice Used the software for: Less than 6 months ### "Decent EMR, not worth the poor customer service" December 9, 2025 1.0 I’d summarize the post onboarding experience with Tebra as, a customer is not heard or valued. The worst process flow in customer service I’ve seen. The experience of calling customer services looks like- inconsistent levels of experience, half the time like talking to a bot who barely understands the EMR at a basic level. The other half you get someone good, who problems solves with you but ultimately cannot fix the issue & has to summit a case. Case follow up by email is also like conversing with a bot, giving inaccurate solutions showing they did not understand the issue. Once they understand the issue, they still give solutions that do not exist in the current EMR (because the Tebra University articles are out of date). For example, my cash based private practice does not take insurance, and we need to store a patient credit cards. It’s literally been three months, and no one has been able to resolve the issue of being able to store a patient’s credit card without charging it, despite that this was assured as a feature by my sales rep. Another example is the A2P platform, sold by my sales representative as a way for customers to get a reminder text from the same area code in which you are located. The one assigned to me is in Illinois, I am located in New York. It has been 4 mos and no one has been able to change this. Overall, the worst part is the avoidance of communication and follow up. My sales rep \[sensitive content hidden\] assured he'd be available if we did not get results with customer service, he is literally does not respond. Managers are unreachable, and there are straight up no-shows for a post on boarding follow up calls. It really seems their focus is on signing people up, but zero on retention. Pros Clean design, patient portal, online scheduling, intake forms, my onboarding manager \[sensitive content hidden\]- she was amazing! Cons The customer service post onboarding is an avoidant interaction. The customer trying to contact and resolve issues, the company brushing off, not listening, or valuing the customer experience. Review Source Response from Tebra January 5, 2026 Thank you for sharing your feedback with us. We understand how frustrating and discouraging it must have been to face these difficulties and delays in resolving your issues. While we’re glad you’re now in touch with a representative working on your concerns, we sincerely apologize for the experiences that left you feeling unsupported. We greatly value our customers and deeply regret that we fell short in conveying that to you. Please know that we take your concerns seriously and are committed to improving. RC Roy C. Behavioral Therapist Mental Health Care Used the software for: I used a free trial ### "My Honest Summation of Tebra" April 15, 2026 5.0 Overall the training is thorough. Training with no prior experience owing my EHR is a pleasurable onboarding experience with few delays. Pros Training is thorough and consistent. Ease of use once you have completed the training makes the process bearable. . Cons Going through the verification for SMS was a hinderance. Aliso the cost could be more affordable for a first starter. Review Source Response from Tebra April 22, 2026 We greatly appreciate you taking the time to share your onboarding experience with us. It's wonderful to hear that our training was thorough and made using the system a smooth and pleasurable process for you. Your honest feedback regarding the SMS verification steps and the pricing for beginners is also incredibly valuable, as it helps us understand where we can continuously improve the experience for new customers. FD Fatima D. Back Support and Admin Staff Mental Health Care Used the software for: 2+ years ### ""Tebra: Simplifying Healthcare Operations with a Sleek, Easy-to-Use Interface"" October 29, 2025 5.0 Generally, the tool is very friendly user. The platform’s layout feels modern, and it’s designed with a focus on ease of use, reducing the time spent navigating through different features. Pros What I like most in Tebra it offers a clean, intuitive user interface, making it relatively easy for healthcare professionals to adapt to the platform. The dashboard is well-organized and provides a clear overview of important tasks and alerts, so you won’t be caught off guard by last-minute changes. Cons What do I like least is the Technical Issue. The Occasional system downtime or lag may disrupt workflows. And also the Dependence on vendor , we rely on Tebra’s servers and support; if the company has issues, your operations might be affected. Review Source Response from Tebra November 7, 2025 Thank you so much for sharing your feedback! We’re thrilled to hear that you’re loving Tebra’s clean, intuitive, and easy-to-use interface. It’s fantastic to know that the well-organized dashboard is helping you stay on top of your tasks. We also truly appreciate your honesty about system performance. We’ve passed your comments along to our product team as we’re always striving to make the platform even better. JF Julia F. Not specifying Alternative Medicine Used the software for: 2+ years ### "DO NOT RECCOMEND " August 8, 2025 1.0 I would not recommend this software to others. Before tebra bought out kareo the software was better. Its extremely frustrating and not very customizable. Pros Honestly i cant say much here. The only thing i can say is that i like that they send patients reminders for appointments but all software's do this. Cons Customer service is actually terrible and they make useless updates INSTEAD of listening to what their clients need/want. When you cancel appointments the calendar doesn't reflect the changes sometimes. When you schedule appointments they don't always get added to the calendar unless you keep trying. Also if you schedule a patient for more than 10 appointments at a time their is no easy way to see their upcoming appointments. you have to manually look at the calendar and find the scheduled appointments... Ter bible and frustrating and takes wayyy to much time away from the important things. Review Source Response from Tebra August 14, 2025 Thank you for sharing your feedback, and we're truly sorry to hear about your difficulties with scheduling. It sounds like you are experiencing an issue which requires further investigation. Your concerns are very important to us, and we’d appreciate the opportunity to work toward a resolution. Please reach out to our Customer Care team via the most recent email on your support case or by calling (866) 93-TEBRA. Thank you for bringing this to our attention, and we hope to have the opportunity to resolve this for you. ME Marcy E. Billing and Jack of all trades Medical Practice Used the software for: 2+ years ### "Tebra is easy to use for every position in the office. " August 28, 2025 5.0 Positive experience, I was skeptical when Tebra acquired Kareo but it has been great. I have seen so many improvements in the last 6-12 months. Pros Tebra is constantly adding features and listening to customers and making great up grades. I've been using Tebra(Kareo) for over 8 years and it just keeps getting better. The help is great, I can send a message to customer care and get the answers I need. When I call I get exceptional help also. I have done every job in our medical office with the exception of being a provider! Cons I started billing over 2 years ago and there is a learning curve but I have received a lot of support. Review Source Response from Tebra September 2, 2025 We're thrilled to hear about your positive experience over the past 8+ years! It's wonderful to know that you've seen the continuous improvements and feature additions we've been working on. We're so glad our customer care team has been able to provide you with the support you need, whether through messaging or phone calls. Your feedback about the billing learning curve is valuable - we understand it can be challenging initially, but we're pleased our support team could help you through it. Thank you for sticking with us through the transition and for recognizing the improvements we've made in recent months. AT Arianne T. Medical Billing Medical Practice Used the software for: 2+ years ### "Enhancing Clarity and Efficiency in Claims Processing and Payment Collection" October 15, 2025 4.0 Regarding the rejected claim notifications, there should be an easier way to understand why a claim was rejected and how to resolve the issue. The online customer support is not helpful; I find myself having to call Tebra every time I need assistance. Additionally, the patient record system for processing payments needs improvement to facilitate easier payment collection. Since we are already being charged for the system and other fees, I don't understand why there are additional charges for collecting payments. Pros Learning to code is easy. It is easy to download EOB directly from the app. It is easy to check the schedule, like in other EMR systems. Cons Communication with the team online is difficult. It's hard to understand how notes work in the app, and using payment options to charge the patient is challenging. Review Source Response from Tebra October 17, 2025 Thank you for your feedback! We're glad you find features like coding, EOB downloads, and scheduling easy to use. We’re actively working to improve team communication, notes, payment processing, and claim notifications. We hear your concerns about customer support and fees and are committed to addressing these. Your input is important to us and helps us improve. NM Nicole M. Medical Administrative Assistant Mental Health Care Used the software for: Less than 6 months ### "Easy Patient Management System" October 29, 2025 4.0 Tebra is great. Obviously there are some minor issues and improvement suggestions that could be implemented but overall it's great. Pros The ease of use is amazing. Navigating through the system is fairly easy. Having message templates is also great as we save time on constructing emails and texts. Cons I gave it 1 star down for not having a "patient intake form" alert to reflect that the forms were sent and received back - instead you have to navigate all the way to engage to find out. Also, it would be great to be alerted if a new patient has clicked onto the patient intake form so we can track if they do intend on completing forms we've sent. Also, it would be great to be able to find patients using their cell phone number as we sometimes get call but struggle to make out what a patient's name and date of birth is. Review Source Response from Tebra November 6, 2025 Thank you so much for this thoughtful review! We're thrilled to hear that you're finding the system easy to navigate and that the message templates are saving you valuable time. We really appreciate you sharing those improvement suggestions around patient intake form alerts and phone number search functionality. These are exactly the kinds of insights that help us continue enhancing the platform, and we'll make sure our product team sees this feedback. We're so glad Tebra is working well for your practice overall! SV Shay V. Medical Biller Medical Practice Used the software for: 2+ years ### "Tebra is a good product!" February 16, 2026 5.0 Overall, Tebra is a good product to use for Billing, Payments and Patient Records and overall management. I would recommend this product to others. Pros Easy to use and navigate through the system. Reliable and great Customer support when we have any issues. Great for Billing insurance and managing patient accounts. Cons No real issues. Tebra does offer additional upgrades and can sometimes be a little pricey. However, the upgrades can be beneficial for our needs. Review Source Response from Tebra February 24, 2026 Thank you for sharing your experience! We're so glad you find our system easy to use and our support team helpful. It's wonderful to hear that our features and upgrades are meeting your practice's needs. We're thrilled that Tebra is streamlining your billing, payments, and patient management. Your recommendation truly means the world to us! AS Amy S. Medical Assistant Hospital & Health Care Used the software for: Less than 6 months ### "How to make sure you look up the patient's name before starting a new patient profile." February 17, 2026 5.0 My overall experience was good. It is a lot to take in but it was explained so I could understand it better. Pros I loved that it had you do examples of what we are going over in session. It made it easier to understand. Cons The fact that it was time consuming and I hated the quiz at the end of each session. I am not a quiz person. Review Source Response from Tebra February 24, 2026 hanks so much for sharing your experience! We're thrilled that the hands-on examples helped make our training material more accessible and easier to grasp. We hear you on the time commitment and the end-of-session quizzes. Your feedback is valuable, and we're always looking at ways to improve the learning experience for everyone. We're pleased to know that overall, the content was presented in a way that worked for you! OA Ola A. Health Provider Mental Health Care Used the software for: 2+ years ### "Excellent EMR" August 26, 2025 5.0 My experience with Tebra has been excellent! The platform makes managing my practice smooth and efficient Pros The Tebra platform is excellent—it has everything I need to efficiently manage my business. The EMR system and telehealth features are versatile, user-friendly, and truly simplify my workflow.” Cons The desktop app for billing in Tebra could be improved, as it’s not very intuitive and can be difficult to understand Review Source Response from Tebra September 2, 2025 Thank you for the wonderful feedback! We're thrilled to hear that Tebra's EMR system and telehealth features are streamlining your workflow and making practice management more efficient for you. We truly appreciate you highlighting what's working well. Your point about the desktop billing app is valuable—we understand that intuitive design is crucial for daily operations, and we're always working to enhance the user experience across all our features. TH Timothy H. Therapist Mental Health Care Used the software for: 1-2 years ### "Customer Service" November 11, 2025 4.0 Positive. I would let other therapist know about the product. It is an option new therapy practices may want to consider. Pros The customer support is important. I have seen an increase in customer support in the past 4-6 moths. The company appears to be receptive to implementing provider suggestions for improvement. Cons It lacks voice to text capability.This is a technology that has been available on MSWord for more than 10 years. Review Source Response from Tebra December 3, 2025 Thank you for your thoughtful review! We’re so glad you’ve noticed the improvements in our customer support and our openness to feedback—it really means a lot to us. We also appreciate your input around the voice-to-text feature; feedback like yours is incredibly valuable as we work to improve our platform. It’s great to hear that you’d recommend us to your colleagues—it truly makes our efforts worthwhile. MAS Mary Ann S. APRN Mental Health Care Used the software for: 1-2 years ### "Overall good system" January 23, 2026 4.0 Overall I am very happy with Tebra. Cost is a big downfall. When I have had a problem setting up the prescribing system, Tebra was very responsive and helpful. I did not have difficulty connecting with help. Pros Tebra offers several charting tools that are very helpful. It is easy to use the prescribing tool in particular. Response to questions/problems was excellent. Cons The cost. Especially for someone who has a very limited practice. It would be better if there was a sliding scale based on volume of use. It would also be better to have more rating scales to give to patients, ie CAARS;YMRS;etc. Review Source Response from Tebra January 30, 2026 Thank you so much for taking the time to share your thoughts! We are delighted to hear that the charting and prescribing tools have been effective for you and that our support team was able to assist you promptly. We appreciate your feedback regarding pricing for smaller practices and the request for additional rating scales; suggestions like these are vital as we work to improve our platform for all providers. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.