# Page 10 | Tebra Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Tebra the right Appointment Reminder solution for you? Explore 1365 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129169/Tebra/reviews --- Tebra 3.9 (1365) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 8th, 2026 # Page 10 - Reviews of Tebra ## Showing most helpful reviews Showing 226-250 of 1365 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AA Anita A. CMA Medical Practice Used the software for: 2+ years ### "Tebra Usage " March 7, 2024 5.0 Great product to create charts and run a thriving practice Pros Ease of usage, easy chart building and scheduling for small to medium size clinic Cons medications cannot be listed in alphabetical order or update scripts when dose or directions change. Review Source DIS Dr Iraj S. Physician Hospital & Health Care Used the software for: 2+ years ### "Extremely Poor Management Team and Customer Service " April 14, 2022 1.0 Frustration barely describes the experience. I do not trust this company any more and it is obvious that they don't care about their clients! Pros I used Patient Pop to host my webpage and refer the visitor to my practice Cons Patient Pop has unilaterally and without my permission added services on my account and started charging 3 times of what I used to pay, close to $2000 per month. They claim that the glitch is from their new billing software but not only have not refunded my money but asking me to sign another contract with them because of their glitches! I have not been able to talk to any supervisor as of yet and the one that made an appointment cancelled it unliterally! Reason for choosing Tebra The promise of good and reliable service Review Source JI JAMIE I. Director of Operations Mental Health Care Used the software for: 1-2 years ### "Director of Operations " February 21, 2024 4.0 Pros I like the simplicity of adding new clients into the emr Cons The lengthy steps in order to send out a bill for a service provided by our staff. The fact that all staff can view an amount billed wven though the return fee is not always the amount billed. Alternatives considered [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Not enough detail options in personal charts Review Source AT Amber T. Office Manager Medical Practice Used the software for: 2+ years ### "Extraordinarily Disappointing " September 21, 2017 1.0 I would not recommend doing business with Kareo at all. Their products are sub-par. I have found out just how sub-par in the last 3 months of transitioning. Any organization that continues to charge a customer's credit card after twice confirming a plan cannot be trusted, and that was after numerous other broken promises. The people we worked with were all very nice, but the systems they had to work in failed to actually assist customers. Please invest your time and resources elsewhere. Pros Our small 2 provider office started out relatively successfully with Kareo about 4 years ago with both EHR and Practice Management (PM). I thought my trainer did a good job. After that...it was downhill. Cons We added three more providers in time. Kareo's promised functionality on their PM platform didn't receive attention, support or vision that really paid off on the user end. The EHR experienced minor improvements that were hailed as miracles, however still lacked significant benefits. Kareo transitioned to charging for EHR and the communication with us at least failed completely. It took 2 months to come up with an agreement our office felt was fair, however it was all initiated by us. Their solution was to give us 30 days to transition to a new platform, which since it takes 3 months to implement their program, I pointed out that wasn't really reasonable. We have fought to get our data in any type of usable format, both clinical and business and spent 100+ hours trying to get it through the back door. Really, a very very disappointing experience. Review Source JK Julie K. owner Mental Health Care Used the software for: 1-2 years ### "Stay away!" August 2, 2023 1.0 It was a nightmare especially after Tebra took over. STAY AWAY!! Pros It is actually fairly cheap but "you get what you pay for" is the lesson Cons Customer service is awful. They will tell you one thing over the phone, then it will change with someone else, particularly when it comes to signing up for a service. They will not provide the information in writing consistently, and when they do it is contradictory. They don't consistently create cases or document communication so then when you call back they say "we have no documentation" and will not take responsibility. The software is not compatible with MAC. When I had problems that recurred they couldn't help and I was literally on the phone for hours with them. Review Source CL Cheryl L. Owner Hospital & Health Care Used the software for: 2+ years ### "Kareo Billing for Mental Health practices" August 11, 2022 2.0 Fair Pros Integrated with Kareo Clinical well. Ability to see accounting information on individual patients in Kareo clinical. Cons Does not allow posting of payments adequately Does not allow the user to delete incorrect items posted and then balances are incorrect and statements are unable to be mailed to patients. Customer service is inadequate and very difficult to contact with long wait times for answers to questions. Alternatives considered [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/)[Veradigm Practice Management](https://www.capterra.com/p/276109/Veradigm/) Reason for choosing Tebra I was promised that the billing module was very user friendly, comprehensive and all-inclusive Review Source SK Shelly K. Billing Manager Medical Practice Used the software for: 2+ years ### "Kareo is an AWESOME Medical software" September 29, 2022 5.0 Pros Implementation was easy, transferring records works well from one software to Kareo and the billing can be done and reviewed at ease Cons There are some reports that I would like tohave but you can call them and Kareo will make you the report you want, just takes some time to get. Review Source AK Asma K. Physician Health, Wellness and Fitness Used the software for: 6-12 months ### "Terrible, not worth the headaches it causes" February 24, 2024 1.0 Awful, it's clear the employees hate their jobs, do not care about the clients, they don't care if they actually affect your business, they don't care that you're waiting for your deposits to run your business Pros Nothing, they are apathetic about their customers needs or business growth Cons They refuse to take care of failures in credit card payments and the same problem keeps happening and each time they don't know how to fix it Reason for choosing Tebra Cost, low volume plan, but it was the biggest mistake of opening a practice to go with TEBRA Review Source WS Wilfred S. PMHNP Mental Health Care Used the software for: Less than 6 months ### "Customer service " February 15, 2023 1.0 I used this software for 4 months. I have not used this software since June 2022 but they have been taking money out of my account. I have tried to cancel it multiple times but I I have been informed that I have to continue paying for the software for at least one year. I am basically forced to pay for the services which I have never used for over 7 months. Yes I signed the contract but after trying out for 4 months I realized it was not what I was promised. That was a scam! I don’t want you to be the next victim. I signed up with a different t EHR software and the experience has been great. I will not stop until Kareo does what’s right. Pros The set up was quick intially. Signing the documents and contracts was quick and fast. Little did I know that I might have overlooked important details during that rush to sign the contract Cons It is not even close to what was presented to me. Customer service experience has been disappointing Reason for choosing Tebra Because of the quick presentation over the phone which to my own view was misrepresented Review Source JI Joy I. CEO Mental Health Care Used the software for: 1-2 years ### "Satisfied customer" June 28, 2023 5.0 I have remained with Kareo/Tebra because the features I use daily work for me and my practice. The cost is affordable and overall it has been a seamless process. I do enjoy having the ability to review steps around multiple areas of need via the Kareo University at my leisure. Customer service has been amazing in being able to guide me through billing insurance and and answer questions that have had in the past year. Pros Setting up new patients has been an ease, as well as navigating the calendar, collecting cash and credit card payments, and texting or receiving messages from patients via the portal. Cons Online scheduling features created duplicate patient records which have been cumbersome to fix. I have lost patient notes, either through user error or the system timing out. Billing insurance has been a nightmare to say the least. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Tebra Easier for patient to receive notifications and the ease of selecting during the scheduling process Review Source MP Michelle P. Practice Manager Medical Practice Used the software for: Less than 6 months ### "Provider Beware-THE WORST EHR COMPANY TO WORK WITH" January 19, 2023 1.0 they are a scam- more so than any other EHR. They are the only EHR that wont let you exit within the 1st 3 months without charging you for a year of services, meanwhile they do not allow providers to try out the documentation section without subscribing. Pros it is a mirage presented during the demo and sales are ruthless and full of tricks to draw you in - so nothing Cons Poor response from on-boarding team and when you having issues. Review Source SH Shawn H. assistant front office manager Medical Practice Used the software for: 2+ years ### "Kareo Billing review " June 17, 2021 4.0 We think its a pretty good billing software. Pros It is pretty self explanatory and easy to navigate. Cons We are a small business and we do not like that we have to pay for each provider when we as a small business only bill under one provider . This is to costly for our company . Reason for choosing Tebra We thought it was the right choice at the time. Review Source JG Jan G. Admin. Assistant Education Management Used the software for: 2+ years ### "Kareo for ParkerPT" January 28, 2021 5.0 It is a wonderful product to house medical billing information. You have easy access and may reports and tools to access when managing patient accounts. I love the on-boarding. I felt it was helpful and very comprehensive. I wish there were opportunities to work with this group to learn what is new or old that I could benefit from knowing. There is so much this system can do and I just don't feel like I am taking advantage of all the features because I don't use or remember to use from our initial training sessions. Pros The software is very intuitive and I like all the options you have but don't have to pay for unless you use. Being a small business we are always looking for ways to increase productivity and save money. Cons Posting of ERA. This has not been improved since we began using 10+ years ago and if it has then I missed the memo. You have to address each individual date of service verses reviewing and have post automatically. I would even be happy to setup default selections to make posting quicker. Also would like a resource to assist with rejection error messages that would provide suggested issues. Current messages can be very cryptic. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/) Reason for choosing Tebra At the time, they did not offer electronic billing and the on-boarding process was cumbersome and to difficult to implement. Review Source DB Diane B. Owner Insurance Used the software for: 2+ years ### "Billers of Metro Atlanta" August 13, 2020 5.0 I think the numbers of years I have used Kareo shows my satisfaction with the overall software product. I have trained 50 plus people in the 20 years I have used this product. I am still growing and encourage those I meet to transition to using this software. I have demonstrated my confidence in Kareo by including page on my business website promoting Kareo. Pros I have been a user of this software since the 90's. I found Kareo to be a very cost effective software which allowed for training new staff, integrating practices and decreased initial startup costs. Kareo continues to update and add new features which are relevant to industry standards and changes. Cons I would like to have more capability from some of the screens to multi task. Such as printing as statement from track claim status page. I would like to see Kareo add actual advanced billing personnel to the support staff who handle the help tickets. Currently some help tickets have been answered by sales staff. I believe this would speed up the process. Review Source GJ Gregory J. Co-owner, clinic director Medical Practice Used the software for: 1-2 years ### "Don't do it" May 24, 2021 1.0 One thing that they are stellar on is billing you every month. Pros I wouldn't say that there is anything that I really love about it. Cons I could go on and on but my biggest issue is that literally none of the issues that I have brought up with them have been resolved. For example, I brought up the issue that our notes print out all jumbled. They responded a month later and said to print them off of the factsheet. The factsheet is hundreds of pages long. To go and find the exact page that I need to print out every time is unrealistic. In the email that they sent explaining this, they said to contact them if I have any questions but that the case would be closed. I called them and explained that this is not an adequate resolution. They said that they would work on it. 9 months later and it's still not fixed. This is just one of many, many examples that I could provide. We are in the process of switching. So frustrating! Reason for choosing Tebra Price and promises (which ended up being empty) Review Source Response from Tebra June 5, 2021 Hello Greg, Thank you for your candid comment about our software. We have been able to confirm our engineers are aware of the situation. We contacted them to assess the possibility of the fix to be implemented on a quicker manner. As our customer support representative indicated the information is effectively available on the Face Sheet for printing. One of our customer experience team members will be contacting you to gather additional information you may have about the issue. Thank you, Kareo SG Shelley G. Billing Manager Medical Practice Used the software for: 2+ years ### "Medical Billing Lead" September 7, 2016 4.0 Pros Ease of use. There is a lot of helpful educational information, and when you call the reps are very knowledgeable and sincere about helping you with your problem. Cons When looking at payments entered daily, I would like to be able to scroll back and forth in the calendar rather than enter the dates. There is a daily report, but I just want to quickly scroll through the dates. This is one feature that would be nice, at least for me to quickly check to be sure all money is posted daily. The reps are very knowledgeable and willing to help you in most cases, except for one issue when I wanted to sign up for ERA's. It was not clear to me that there was a deadline and he closed my case before I faxed the forms. If he could have extended the timing, it would have helped- I also work in a different office, so I am not able to get doctor's signature immediately, and we were in the middle of integrating at the time. Also- your integration with P. Fusion- could be improved. The other systems PFusion integrates with are not so difficult with every character matching, etc., and this has been hard for our office. It is still new, so hopefully it will get easier. another thing I thought of- there are occasions where you have to delete or change a payment, and if you enter this before the insurance EOB comes in, and you find you need to change it, or apply some of this to another date of service, you can't easily delete payment information once it has been applied to a visit without having to delete all the claims data. This is unfortunate. I did speak with a rep who showed me how to copy the messages and re post in notes, but this is cumbersome if there are a lot of transactions. okay, I think that is enough feedback for today. I do love Kareo! Review Source AP Alphonse P. Nurse Practitioner Hospital & Health Care Used the software for: 2+ years ### "User friendly & amazing transition!" March 6, 2024 5.0 Very happy with my experience and transition from Epic Pros User friendliness Interface makes sense Cons Some template spacing issues are present when making templates Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) New position and new role at another institution Review Source LR Lavanya R. Practice Admin Medical Practice Used the software for: 2+ years ### "Happy clinic" September 6, 2023 5.0 We had a great experience and once the set up is done it is very easy to manage and use. Pros Ease of use and timely response from customer service Cons Customer service need to reached out 2-3 times on same issues. We have to be VERY clear on what the changes are and where its needed. Reason for choosing Tebra Had friends who recommended it and we didn't need to look elsewhere Review Source LV Liz V. Owner/Biller Hospital & Health Care Used the software for: Less than 6 months ### "No Billing Flow" June 24, 2020 1.0 Terrible. I was over anxious in signing a new software and the salesmen are good. When it comes time to implementing the software it is fairly easy. However it really is a time consuming software. There are so many unnecessary steps. For someone who runs their own business and is an active biller I don't want to dedicate the time you have to with a software like this just to get out one claim! Here is the real kicker, and this is my fault for not reading the contract through....I signed up for a year! My salesman never mentioned that at ALL!. So for the 5 claims I tried with this terrible software I am on the hook for $3600 to get rid of it! Pros Comparatively to other billing software....nothing. Cons There is no flow from entering a patient to completing a bill. Even entering a patient's insurance is 3-4 additional steps. When you search a patient's eligibility be ready to read for days. You may or may not get accumulative amounts and you will have to scroll through pages to try and find it. The fact is though it is user friendly in the fact that its pretty black and white for a biller that has to be the worst software I have tried. Reason for choosing Tebra That was the issue, I had heard great things about Kareo so I did not really make other considerations. Boy was that a BAD move!! After having Kareo and being so unhappy I started researching other products and am so disappointed in myself for not researching further. Kareo was not built for billing, it was built as an EMR and then they added a billing system to it. They should be more upfront with that. There are other systems built BY billers for billers. Switched from [Waystar](https://www.capterra.com/p/45512/ZirMed/) I was looking for a software that had some EMR features and I could have a chart on patients Review Source PW Peter W. Physician CEO Medical Practice Used the software for: 2+ years ### "Princeton Sports And Family Medicine" September 6, 2023 5.0 Revolutionized my practice marketing/ seo Pros Reputation management and SEO has been instrumental in practice growth Cons Mild delays in updates on the website- 24 hours Reason for choosing Tebra Encompassing multiple services simultaneously. Easy to read/understand dashboard. Review Source RP Robin P. PMHNP Mental Health Care Used the software for: Less than 6 months ### "long on promise, short on delivery" October 29, 2019 1.0 very frustrating, time consuming, and costly because of glitches causing loss of revenue Pros e-prescribing, though cumbersome to use most customer support people nice, though unable to fix most issues Cons most everything. countless glitches which they don't seem eager to address, unacceptable by android phones (though accessible by iPhone), e-prescribing is glitch and cumbersome to use, eRx requests are even worse, documentation has almost no word processing features; think of something less than Notepad. Though you can "create templates" they are so unintuitive and cumbersome to make, it's not worth the effort. There is very little flexibility or ability to personalize features for my practice, including billing, scheduling, etc. I can go on with specific issues and complaints, but I think you got the message. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)[AdvancedMD for Mental Health](https://www.capterra.com/p/183961/AdvancedMD-for-Mental-Health/) Reason for choosing Tebra promised features and flexibility and cost Switched from [DELPHI32](https://www.capterra.com/p/125100/DELPHI32/) Delphi is a very basic billing and scheduling program; though very effective. We wanted something which offered more. Now I regret it. Review Source Response from Tebra November 7, 2019 Hello Robin, thank you so much for your candid review. This helps improve our product and services to our customers. Thank you as well for being so detailed, we were actually able to share this valuable feedback with a representative from our product team! We do apologize if your experience using Kareo has not met your expectations. We are aware you have a direct case with one of our specialists and we will continue to use this communication route to further discuss what we can do to possibly turn your experience around. We appreciate your time. Regards, Kareo KM Kit M. Registered Dietitian Medical Practice Used the software for: 2+ years ### "Completely satisfied solo practitioner! " February 21, 2024 5.0 My overall experience has been extremely positive. Pros I am able to manage every aspect of my practice from one platform, from Telehealth to billing and claims. I couldn't be happier! Cons No complaints at all. I can't think of a thing. Review Source CG Catherine G. Physical Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Kareo is User Friendly!" February 27, 2023 4.0 Pros Being a physical therapist seeing many patients a day, it is vital to use a software that is user friendly. The EMR and billing is very quick to learn, use and simple. I am able to perform charting within 10 minutes for each patient. Makes charting bearable! Cons Sometimes Kareo will update the system with changes. Have to re-learn the system, but again doesn't take long. Review Source MM Michele M. President/CEO Financial Services Used the software for: 2+ years ### "Billing Softare Tried and True" August 4, 2020 5.0 I have had an amazing experience with Kareo. Of course like any software program you will have hiccups and bumps in the road but after working in the medical billing industry for almost 15 years I can say that Kareo has been the best software program I have used! Pros The feature I like most about Kareo is the built in eligibility feature. Not having to login to numerous portals to check eligibility makes my job 10X easier! Cons I wish Kareo would not make you get out of the pt insurance info area to check the pts eligibility. This happened with the newest update and it is not very efficient at all. Also the same with adding a new Medicare policy, you have to get out of the insurance area and go back in to check hospice, the drop down box won't work unless you do this. Not efficient at all. I would also like to see Kareo automatically capitalize pt demographics when you are entering them, all other software programs I have used have this feature built into them. Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[Medisoft](https://www.capterra.com/p/163977/Medisoft/) Reason for choosing Tebra The built in eligibility feature, price and ease of use. Review Source MA Maurice A. Principal physician and surgeon Medical Practice Used the software for: 2+ years ### "Communication conduit" September 30, 2023 5.0 My overall experience with PatientPop has been good. They seem to be responsive to my concerns, and I am overall happy with the product and performance. The metrics are good. Pros I like that patient pop is the communication conduit between patient and physician. I feel that it gives us invaluable information and feedback on what we are doing right and what we need to improve. Cons Website, design, and photos need help. This is an area that absolutely needs to be improved upon. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.