# Page 11 | Tebra Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Tebra the right Patient Engagement solution for you? Explore 1356 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129169/Tebra/reviews --- Tebra 3.9 (1356) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Page 11 - Reviews of Tebra ## Showing most helpful reviews Showing 251-275 of 1356 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MV Michael V. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "You can do better..." September 22, 2020 3.0 Egg, you could do better. We are only using this at the request of our billing company Pros The text reminders are great and that's included. The app has a lot of features, maybe too many features. Cons I dislike how often it is down for repairs and maintenance. Sometimes, it happens right in the middle of the day putting us behind. The app has too many features but can't get a simple itemized statement. Switched from [ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/) At request of our billing company Review Source Response from Tebra October 13, 2020 Hello Michael and thank you for taking the time to share your experience with our software. We apologize that you've experienced any difficulties with our software. We have had a couple of instances of latency with our system the last two months but have taken steps to resolve this. We understand how much of an impact this has on practices, which has been our motivation to push forward with system improvements. We will continue to focus on developing our existing product to minimize latency issues as this is currently our main priority. I also apologize regarding the limitations you mentioned with our statements. I am confident if you reach out to our support team, they would take every effort to ensure we exhaust all options in attempting to find a solution for you. Please contact us at 888-775-2736 with any questions or concerns that you may have. Thank you, Kareo AB Alexandra B. billing manager Financial Services Used the software for: 2+ years ### "Good for Small Practice" April 20, 2023 4.0 If you understand the software it is great and easy to use. It is not efficient or helpful with high volume. Good for single practitioners seeing between 20-25 patients per day. Would not recommend for practices with more than two practitioners or over 50 patients per day. Pros Kareo is great complete software for small companies that do not require a lot of customizable options. Cons Poor support and people who do not fully understand the software or how it works making it difficult to train new staff. Reason for choosing Tebra Was chosen by the provider. Review Source TR TANIA R. Nurse Practitioner Health, Wellness and Fitness Used the software for: 6-12 months ### "Amazing Service!" February 21, 2024 5.0 Pros Easy and friendly to use. Excellent price for what you get. Cons Enrollment for ERA takes forever and enrollment customer service is through email which makes communication difficult. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Review Source JV Jacob V. Director of Operations Medical Practice Used the software for: 2+ years ### "Kareo Billing Software" September 17, 2019 5.0 Overall we've been pretty happy with Kareo. There are a few features we miss from our old software but some of the features we gained by switching to Kareo mostly make up for the difference. Pros The main reason we were drawn to Kareo was it's API. It helped that it is cloud based and user friendly but our focus was on the ability to get the data out for use in reporting and our proprietary software and we were able to do that with Kareo. Cons The canned reporting is okay but most of the reports export to excel in an unusable format (or at least a difficult to use format with filler cells and merged cells). Alternatives considered [MDsuite EHR](https://www.capterra.com/p/145150/MDsuite-EHR/) Reason for choosing Tebra Mainly for the API and familiarity as a few key members of our staff had used it in the past. Switched from [MDsuite EHR](https://www.capterra.com/p/145150/MDsuite-EHR/) We wanted to move to a cloud based software with an open API. Review Source EC Esther C. Partner Medical Practice Used the software for: Less than 6 months ### "Clunky, inflexible" March 18, 2021 2.0 There is no way to customize a letter to other providers in batches. We have brought it up multiple times and they just say something like "yes, that is too bad". That is the attitude they have (friendly but not really into implementing changes that are helpful). The note writing is painfully difficult to streamline. They are built for primary care. Changing templates is clunky. Pros The front staff like how it works in general. Customer service listens, although they are incapable ot changing anything. I like the functionality to check patients meds with pharmacies. Cons It is clunky and inflexible. Wastes a lot of our time in terms of our inability to edit templates out of their primary care building blocks. Customer service is friendly but requests to make things more efficient are simply "submitted" (not implemented). Reason for choosing Tebra Customer service seemed on point. Cheaper than others. Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Changed jobs Review Source Response from Tebra March 25, 2021 Hi, Thank you for sharing your experience. We appreciate all feedback; it helps address areas that may need improvement. We are happy to hear that overall you are happy with our support. We apologize that some features you mentioned are not currently available. We are constantly updating our software and implementing features that are useful and timesaving. As much as we would love to implement all features our customers suggest, our product team prioritizes requests based on overall impact. Please continue to submit feature requests, we can assure you these are reviewed on a regular basis and have been instrumental in developing many of the functionalities we have introduced over the years. Furthermore, we have training available on the use and customization of our templates and offer a template personalization service for a fee depending on the amount of work and time needed to build these out. Please contact support team for more information if needed. Thank You, Kareo SL Sina L. ARNP Hospital & Health Care Used the software for: 1-2 years ### "Customer Lack of Service" September 11, 2019 3.0 Sadly, I am no longer going to use this product. The customer service cost me a lot in terms of time and patient safety. I pay so that I can access my charts. There should be no reason that you can't get back into your EHR within 24 hours or less. It is 4 days and I am still waiting. Pros The product itself is not bad. It is fairly easy to use. It is somewhat intuitive. The e-prescribe needs some work, but in general it is above average. Cons If you need customer service after hours: as when you are on call for the weekend or evening, you are simply out of luck. They do not cover nights and weekends. I got locked out and it is 4 days later and they still can't get me on. This is not acceptable. They think being polite is more important than getting results. Review Source Response from Tebra September 13, 2019 Sina, we were very sorry to see you go and hope to offer you our product and services in the future. We strive to improve and your feedback helps us achieve this. Due to the industry we service and for security reasons our policies at times become incredibly strict for those same reasons. We always make sure to offer alternatives to our customers so we can prevent inconveniences when it comes to accessing account information. We are working to promote secure and compliant options within our software, not only guarantee the safety of all data but also the flexibility for our customers to unlock themselves in the future. We wish this could have been prevented and wish you all the success with your business moving forward. Regards, Kareo RG RUTH G. OWNER Medical Practice Used the software for: 2+ years ### "KAREO REVIEW" June 3, 2021 5.0 Non at this time Pros I LIKE THAT IT'S EASY TO USE, THE SCREENS ARE NOT TO BUSY. I LIKE THE FACT THAT KAREO TAKE CARE OF THE INSURANCE ENROLLMENTS Cons I THINK YOU CAN IMPROVE WITH THE CLEARINGHOUSE REJECTION CODES. SOMETIMES YOU DON'T KNOW WHY A CLAIM REJECTED. ALSO DON'T LIKE THAT YOU CANNOT USE THE SAME EMAIL FOR DIFFERENT PRACTICES Review Source TM Tariq M. Md Hospital & Health Care Used the software for: 2+ years ### "Poor customer support for clinc" September 30, 2023 3.0 Good SEO. Poor support . I have had other vendors reaching out. Please assist me - service recovery has got to be important to you. Pros SEO is good overall. I can’t think of much more. On the past the client rep process was much better Cons Patient rep responsiveness has been poor, and customer service email has not responded. Are you all short staffed? What’s going on? My invoice is incorrect no one responds. Phone link to our website is causing problems Review Source RT Roberta T. Office Manager Medical Practice Used the software for: 2+ years ### "Patient Pop review" June 27, 2023 5.0 Helpful and user friendly. Not only to the clinic but to our patient as well. Pros That not only easy for office staff but also user friendly for patient to use as well. Cons Still learning as I come across that can be useful. Reason for choosing Tebra The many features that is accusable to be used all in one. Review Source MO Maddie O. Owner Mental Health Care Used the software for: 1-2 years ### "Great EMR" July 4, 2023 5.0 Overall the telehealth platform is easy and straight forward. Pros The system as a whole meets all of my necessary needs. As a medical provider and previous Medical Biller I chose the product for the ease of billing and integration. It is a money saver when you begin to think of billing hours vs trying to make corrections to claims! Such a streamlined process and the support is right on. Cons I wish the platform had EMDR integration or tools that would support EMDR delivery over telehealth. Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) Reason for choosing Tebra The product itself appeared close to what I used in functionality working for a large medical practice. I do believe the medical record / scanning / fax capabilities could have some tweaks made for improvement. Review Source TR TANIA R. Physician Health, Wellness and Fitness Used the software for: 2+ years ### "No customer service" July 27, 2020 2.0 Pros I have been using Kareo way too long. I will be moving to a different platform soon for sure. Every time there is an issue there is no customer service available. When I started using Kareo EHR in 2013/2014 it was for free and there was an excellent support. Now it's 2020 and I pay close to $700 for 1 physician and 1 PA with no customer service. You can call, submit a ticket or email but it either gets lost in cyberspace or customer service reps and not well trained or trained at all to handle issues. Cons no support and there are always problems, especially with frequent updates made. Reason for choosing Tebra Back in 2013 I chose Kareo billing. because of the connectivity with Practice Fusion EHR. Then Kareo came out with their own EHR and I fell for it. If I knew then what I know now... Review Source Response from Tebra July 28, 2020 Hello, Tania, Thank you for taking the time to share your experience with our company. We are sorry to hear that you have considered leaving, and would like the opportunity to address any unresolved issues you currently have open. Someone will be reaching out to you to discuss anything that is outstanding. Thank you again for your time, and we look forward to speaking with you soon, Kareo. RS Robert S. Manager Of DDP Clinics, Director of Billing Medical Practice Used the software for: 2+ years ### "Review of Kareo Billing " September 27, 2021 5.0 It gives good reporting Pros I like the way it provides a snapshot into daily billing and monthly and quarterly Cons It is sometimes hard to correct billing errors Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) Reason for choosing Tebra We have used Kareo since the beginning of our company and will continue to use it Review Source JG Jacob G. Owner Medical Practice Used the software for: 1-2 years ### "Understand That Customer Support is Not Going To Be Adequeate" March 8, 2023 3.0 For a solo practitioner this might work but don't expect to get great service when issues arrive, and they will arise. Pros Initial set up was decent but those only lasted about 3 months. Everything integrated was nice. Cons Poor customer support. I had several issues with documentation that were open for one year and never resolved. There is not a lower cost for alternate billing professionals like therapist, SUDPs, peer counselor. Quickly becomes very expensive. No customization of notes. Very difficult and cumbersome to do a larger note like an SUD assessment. Reason for choosing Tebra Cheap for solo practitioner Review Source HP HaiEn P. CEO/Owner Medical Practice Used the software for: 1-2 years ### "Much needed" September 6, 2023 5.0 We have been very happy with PatientPop in helping to gain traction online and to provide a facelift for our practice. Pros What I thought was really expensive turned out I saved money from another company I was using but the features and review generation is much more powerful. We've generated so many more new patients from being on patientpop than the other company we were using. Cons The app could be updated so that if things are updated online then it should reflect on the app. Review Source AR Arianna R. LMFT AND LPCC Hospital & Health Care Used the software for: 2+ years ### "TEBRA Review" February 21, 2024 4.0 Overall positive use, there could be many changes to the system Pros Love the ease of the system Enjoy the process of documentation on an EHR Enjoy the schedule being neat Cons Do not like that it does not have spell-check Lots of technical errors Time out concerns Processing documentation concerns Review Source VR Verified Reviewer NP Medical Practice Used the software for: Less than 6 months ### "NP" November 9, 2023 3.0 The charting is good, but the customer service with their billing department is horrible, so bad that I had to switch and pay an outside billing company because I did not want to even discuss billing anymore with Kareo. Pros It’s very easy to manage through. I like that I can send documents to patients to fill out, but they aren’t easily put into the patient’s chart. Cons I do not like the billing and the customer service for the billing is very in adequate so I had to switch. They were rude and not helpful. Reason for choosing Tebra We thought that EMR with billing was a great choice, but we were wrong in a big way. Review Source MS Mary S. Billing Manager Medical Practice Used the software for: Less than 6 months ### "Overall a good medical billing software" June 10, 2021 4.0 Since they didn't have Medical Billing inhouse prior to KareoPM this has been a bonus for the office overall. Generally I am the only one utilizing it other than the doctor for reports. Pros The patient information and being able to attach documents for Worker Comp claims has been very beneficial. Running statements is very easy and a time saver, also have a rejection "bucket" and no response bucket is great for follow up. It was fairly easy to learn coming from a different Medical billing software once I got the hang of it. Customer service is very helpful and pleasant to deal with which is a plus. Cons The integration process was not difficult at all since there wasn't another system here previously it went very smoothly. Some report details I would like for Cashpacks is not available currently but Im working around it. Switched from [Advanced Data Systems](https://www.capterra.com/p/129851/MedicsPremier/) New job Review Source KT Kaeleigh T. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "I wish I could go back. " May 22, 2023 2.0 Very poor. This contract will not be renewed, and I’ll be speaking with our original sales rep soon to see what it takes to get out of the contract before it ends. Shame on this company. Pros Potentially the KPI’s (these are pending, and my hopes are low). Cons The customer service and account management is a joke. Our first success coach had no idea what was going on/what he was doing. It took WEEKS and constant follow-ups on my end to get assigned a new one. Then the same thing with ERA enrollment. I can hardly seem to get an email back from the person in charge of our enrollments. I eventually called and asked to speak with her. I was told she’d call me back later. Two days and 3 follow-up emails later, I miss her “call back” in which she 1) neglects to leave a voicemail and 2) emails back with “I just called you back but no response”, and a one sentence answer to my many questions. Finally, they have changed my login email without my knowledge, wouldn’t help me reset anything or retrieve my account despite having all info and being the admin, and after I got that resolved (on my own), I’m locked out once again because they have changed my password. I highly regret choosing Kareo. Reason for choosing Tebra I’ve researched multiple. We chose Kareo because it seemed to be the most supportive and educational choice considering we are in the process of moving billing in-house for the first time. They proved me wrong! Review Source RA ROXANNA A. billing manager Hospital & Health Care Used the software for: 2+ years ### "excellent billing software" June 3, 2021 5.0 Overall good. Pros Easy to use for both the billers and the providers. Cons Generating reports is difficult when our providers ask for a specific a/r report. We had to pay extra to run certain reports that other billing software programs already have as standard reports. Review Source Jennifer S. Office Manager Hospital & Health Care Used the software for: 2+ years ### "User Friendly Software" December 14, 2018 4.0 We have been w/Kareo for 5-years. I would definitely recommend esp for someone w/a small office. Pros Reports are the best and you can see exactly what you need to by customizing. Cons Upon upgrades, there are occasional glitchen which are more annoying than anything but normally things are fixed right away. Being able to combine patients when you accidentally add him/her a second time would be a huge plus. Review Source NL Nina L. billing / coding Hospital & Health Care Used the software for: 2+ years ### "kareo survey" March 10, 2020 5.0 I love the no response files. If you work those, you will rarely ever have a timely filing issue again. I also really like how we can add suggestions to better the software and Kareo listens. Pros I love the ease of use with Kareo. You can literally sit down, bring up kareo and start billing if you just read the screens. I've worked off of other softwares including Athena, Epic etc and the ease of Kareo is definately refreshing. Cons I have a wish list of a couple i things I wish Kareo had. On the clinical side, i would to be able to set up Kareo notes that it would automatically pull the cpt codes into the superbill. On both sides, platform and billing, i wish Kareo would hook up with the NPPES file so when i search for a doctor or practice for referring purposes, all the info would be there. Reason for choosing Tebra We were going to look at other products. It just happened Kareo was first and it seemed to fit our demand. We did not look other software. Review Source MF Margareth F. Primary Care Medical Practice Used the software for: 1-2 years ### "Alpha Integrated Clinic Kareo Review" September 23, 2021 5.0 I am saving on paper, time and staff training. I enjoy using Kareo software it is to the points. Pros It simplicity, accessibility, easiness of the software makes things easier for staff and management. Cons I do not like that if you fail to save your contents right away when flipping to a new page by mistake, you have to write everything over. It needs autosave. Reason for choosing Tebra My business partners said it was good and efficient for my business. Review Source PB Pamela B. physician Medical Practice Used the software for: 6-12 months ### "No customer service" September 5, 2023 3.0 At first was good, but after the merger there was no help and fees to pay if I did need help, so I had to cancel it and pay until the end of my contract, which ended up costing more. Do not sign up for this EHR! Pros It was easy to use for the charting and put patients in the computer Cons They merged with another computer and the setup makes it very difficult from the insurance to the eprescribing, and setting up the lab, and I was told it would be $200 an hour for 1 on 1 help. So there was a great deal of time wasted and no help on the other end, so it was a total waste of money. Reason for choosing Tebra recommendation from a colleague Review Source BO Blake O. Owner Hospital & Health Care Used the software for: 2+ years ### "Kareo Practice Management" March 16, 2020 5.0 Reporting, posting payments, sending invoices, etc are all a breeze with the software. Customer service is without a doubt the most helpful and easiest of any vendor I've ever used. Pros The software is very easy to use after a few weeks of learning the in's and out's. I likely don't utilize half of what the software is capable of, but it's perfect for what I need. Cons I wish it was possible to integrate the Kareo Practice Management software with more than one EHR in my industry. It is only available for Medicfusion integration. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)[Eclipse](https://www.capterra.com/p/2540/Eclipse/) Reason for choosing Tebra I actually fell into Kareo due to the EMR it was paired with. And then Kareo quickly became my favorite software I've used in my 10 years in practice. I've been with Kareo for approx 5-6 years and have consistently been pleased and have no plans to change anytime in the future, unless forced to for some unforeseen reason. Review Source MM Melissa M. Practice Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Things they should say before you sign up" July 23, 2020 1.0 A disaster. Pros I have no positive comments other than some unique staff interactions that were not horrible. Cons MEDICAL RECORDS ARE OFTEN DELETED. The company has a disclaimer hidden in their service agreement stating they are not responsible for deleted medical records and provide no internal back up system. There are cheaper and more reliable systems out there. A staffer shared with me that they had recently made major internal changes and were suffering through a high load of errors. THE SYSTEM IS OFFLINE OFTEN. We were without an EHR for two days. This was met with a generic email from the \[SENSITIVE CONTENT HIDDEN\] who asked for comments. I responded and never heard back. THE SYSTEM IS NOT USER FRIENDLY. You have to learn their coding system. Look for systems that do not require technical knowledge for modifying your consult note. Oh, and TECH SUPPORT IS NEW to the software! I knew more than the "tech." They outsource their tech to a company in India that is NOT an expert in the software. Review Source Response from Tebra September 1, 2020 Hello Melissa, Thank you very much for sharing your experience with us. We apologize that you had any negative interactions with our support staff, as we are known across our industry for our excellent support. Even though you are no longer a customer with Kareo, we appreciate that you've brought this to our attention. We also apologize for any hardship you experienced due to an outage we had earlier this year. For clarification, our support staff is not outsourced to India. In regards to medical records disappearing, our system and software is built specifically to prevent this type of occurrence since we understand the importance of documenting patient interactions. We show that we were not able to reproduce this issue on our end. We again apologize that you felt our system was not user friendly and will be passing this information on to our product team. Thank you, Kareo Talk to a Capterra advisor for free and get results within 15 minutes.