# Page 12 | Tebra Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Tebra the right Patient Engagement solution for you? Explore 1356 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129169/Tebra/reviews --- Tebra 3.9 (1356) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Page 12 - Reviews of Tebra ## Showing most helpful reviews Showing 276-300 of 1356 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LC Lisa C. provider/owner Medical Practice Used the software for: 2+ years ### "Frustrated with the company merger" July 20, 2023 3.0 All I get from Tebra are emails talking about more products, but when I email problems and frustrations those seem to get lost in the "mail". My account manager never responds to me. I was recommending kareo to other providers but not now. Pros I like the interface and the flow of the work product. Cons I have the time to sit here and write a review because the website is down again. Since the merger with Patient Pop and Tebra and becoming a Tebra company the site is nonfunctional every two weeks. This can last from an hour to hours at a time interrupting my work flow. Hard to do clinical work when I can't even access the website. Review Source LJ LuAnn J. Owner Medical Practice Used the software for: 2+ years ### "review" March 8, 2019 5.0 Good. We have now moved all our clients to Kareo from other software. Pros We love being able to use Jopari for work comp and auto, I do not find other software offering this. Also printing the HCFA with background from the system has saved us huge amounts of time and money with our significant volume of work comp and auto. Cons Reporting could be better; we would like some standard reports that we have in other software and have not had the time to work on custom reports. We need reports that we can run easily by CPT codes; client often have questions on what they have brought in by specific codes and the reports can be confusing. Also just basic year over year summary of charges, receipts and adjustments would nice. Enrollment is better but still an issue that slows down new clients. We can't print the UB form with the background for faxing claims. We want batch numbers on patient payments so we can track the office collection. ASC Medicare rates do not show up in the contract & Fees; it defaults to the professional fee schedule. Review Source VR Verified Reviewer Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use " April 26, 2019 5.0 See the cons! Pros Kareo EHR is user friendly and notes are easy to read esp when a physician puts the req'd info in. Ability to print/fax/email ... love it! Cons however when maintenance upgrades occur, you are at times w/out the services you need for a day to 3-days. This is not good esp in our office. We have made suggestions as to a back-up server so we can continue working while issues are being handled but no such luck. Customer service has a lot to be said for this company and totally not my favorite phone call to make when I have to. The process isn't the easiest and dealing w/the lists upon lists of extention's is a waste of time. Review Source GI Getty I. Executive Director Medical Practice Used the software for: 1-2 years ### "Waste of Money" April 24, 2021 1.0 NA Pros I don't have any positive statements to make about the software; it was a horrible experience. Cons This was my first experience with EHR software. I taught me how to make a more informed decision regarding the next purchase. First, I was hounded by Kareo's sales rep to purchase prematurely. Second, the facilitated training was very ineffective, and would have been helpful if the instructor had included hands on experience during the class. Third, nearly all of the class participants had purchased a subscription expecting Kareo staff to assist them with getting in network with payers. No one in the class was actually ready to use the system. Fourth, the Kareo system's new patient form is extremely lacking. The system does not allow the form to be modified or replaced. Consequently, my staff had to email a new patient form or make it available during the patient visit. Review Source Response from Tebra April 29, 2021 Hello Getty, Thank you for your thorough review. We're sorry to hear you had negative experience with our product. We have been able to identify one training session you participated in and will contact our training team to obtain more details about this instance and provide your feedback. In regards to the participants expecting Kareo to coordinate credentialing services, this has never been offered as part of the features for billing customers. All customers can still utilize our software regardless if they are in or out of network. Additionally, all clinical customers are able to create custom patient intake forms. We have public resources on our help center that can guide you on how to create one. One of our Escalation Specialists will be contacting you to further assist you. Thank you, Kareo RP Robert P. Chiropractic Physician Health, Wellness and Fitness Used the software for: 2+ years ### "Expensive Glorified Text Editor" November 5, 2019 5.0 I used the EHR and billing for a little over 2 years until Kareo decided to start charging an outrageous fee for the EHR part, and then made it nearly impossible for me to get my patient charts out of the software and provided ZERO support for this, and then ultimately deleted several years worth of patient records. Pros This EHR is essentially a glorified text editor with billing functions. This gave it the ability to adapt through templates and macros to a wide variety of documentation scenarios, not pidgeon-holed into a specific speciality. Cons Billing was not fully integrated into the EHR, meaning that the billing needed to be entered separately from the charting in a separate program that didn't carry over more than demographic information from the charting portion. Alternatives considered [MacPractice DC](https://www.capterra.com/p/77178/MacPractice-DC/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing Tebra At the time, I chose this EHR because it had free EHR capability with (partially) integrated billing for a fee. Review Source JH Justin H. Pediatrician Hospital & Health Care Used the software for: 1-2 years ### "Kareo is a waste! " January 12, 2023 1.0 The support was a nightmare. It took hours to get through to someone. And they promised so many updates and changes to the system without following through. Definitely wish I would have tried a different EMR for my practice. Pros Kareo seems pretty basic. Lots of errors to deal with in charting, appointments, billing. Would never try it again. Cons Kareo billing was a nightmare. It seemed like 90% of the patients I billed were incorrect. Always having to adjust bills, and circle back with patients. Such a waste of time. The photos never ended up in the correct patient chart, or they were erroneous. Review Source AD Adrien D. Intake Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "My Tebra experience!" February 21, 2024 5.0 Pros I like that it is very easy to use. I don't have any trouble looking up patients and managing their records. Cons I don't like that you cannot switch practices and you need to log off to switch. And that's it. Review Source SW Sharon W. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Poor Customer Service/Product Explaination" May 3, 2024 2.0 My experience with Tebra has been awful. I was misled about costs and features. I rescinded the contract within 24 hours of signing it only to be charged $2700 early termination fee. This company, in my opinion, lacks integrity and honesty. Pros I’m not sure. I signed the contract with Tebra only to find out within 24 hours I had been misled about their services. I then rescinded the contract. Cons The costs and hidden fees that were explained only after the contract was signed. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) They sold to another company which did not have the features I needed. Review Source NA Nikki A. Nurse Practitioner Health, Wellness and Fitness Used the software for: 6-12 months ### "Pt pop" September 12, 2023 4.0 There costumer service is pretty good. Pros It is pretty user friendly. They also give me a cheaper price as I do not use the billing section. I didn't find any other EHR that would do that. Cons Not being able to securely send PDF's to patients. They took 8 mos to set up my google business profile and have only brought me a few patients. Review Source HK Henry K. MD Mental Health Care Used the software for: 2+ years ### "Good" July 16, 2023 5.0 Good Pros Easy to use and easy to do Electronic Prescription Cons Nothings to mention. May be price should discount for long term customers Review Source EF Elizabeth F. Office Manager Mental Health Care Used the software for: 1-2 years ### "Kareo Clinical EMR" November 9, 2023 5.0 I'd give it a 10/10, however could be improved in some ways. Being able to hide patient charts instead of deactivate. Pros The functionality and ability to provide top tier care to our demographics. Cons Creating templates. Downloading medical records. Switched from [Jane](https://www.capterra.com/p/230191/Jane/) Streamline the documentation process. Allow scheduling to flow easier. Review Source RT Robyn T. manager Medical Practice Used the software for: Less than 6 months ### "Smooth sailing" June 9, 2021 5.0 Pros Just started in Feb 2021. Transition from one PM to Kareo was smooth. Kareo's staff helped upload all patient info; appointments, demographics, bills owed. The Kareo system texts and emails patients their appointments. We love this feature. With Kareo, I can stay on top of billing insurance and patients. So far, nothing is getting lost in the cracks. With my old system, I had to run a monthly report to see which patients have not paid a bill yet (which is obviously not hard to do, but would sometimes forget to run one). In Kareo, I see who I need to bill every day. AND, if a patient hasn't paid, the receptionist sees that they owe a bill before setting up another appointment. Cons The system did not transfer credits on accounts. Ex: If a patient bought a "package of 3" of one of our services, the credit on their account for unused services had to be entered manually in to Kareo. Kareo does not offer a Waitlist. I have asked a few times if they could add this service. Seems like it would be an easy feature to add, but to no avail. We would REALLY use this. Instead, we have a google spreadsheet for our waitlist. Review Source PN Penelope N. Admin Health, Wellness and Fitness Used the software for: 1-2 years ### "Dissapointed" November 9, 2023 5.0 Very mad about over billing and customer service Pros The dashboard is very easy to use and straightforward Cons The worst customer service and overpriced Reason for choosing Tebra Because if the website looking good and clean Review Source kT karen T. Marketing Operations Medical Practice Used the software for: 2+ years ### "Customer Satisfication" September 6, 2023 4.0 Overall, it's been positive. Some delays occurred when transitioning. Pros Customer Service is responsive for the most part. Cons Billing and accounting is somewhat delayed in responding. Features are billed even though they are not used. Review Source MP Melissa P. Nurse practitioner Hospital & Health Care Used the software for: 1-2 years ### "You spelled received wrong in your emails!!! " September 6, 2023 2.0 Pros The messaging function - I just wish I could do it remotely. Cons The lack of app! The cost! The inability for a patient to enter an address during the intake. Also, it’s so buggy!! It takes forever to load (I feel i’m back in the 1990s when i’m using your webpage! ) Review Source JF Jonathan F. CMO Medical Practice Used the software for: 2+ years ### "Meets basic needs" March 11, 2024 4.0 Satisfactory at best, mostly e-scribe, too many glithes with e-scribe Pros Basic easy use, not a steep learning curve Cons Customer support, IPCS on-boarding, annoying glit hes, e.g. with phone app display cut-off Review Source HC Hyeonju C. RDA Medical Practice Used the software for: 2+ years ### "Owner" September 21, 2023 3.0 Overall is good, but our account manager \[sensitive content hidden\] is not responding and never answer our email. Pros Text, new patient appointments, and patient-engaging tools are very useful. Cons the account manager is not responding, customer care is very poor. Review Source JM Joy M. RN/Practice Manager Medical Practice Used the software for: 6-12 months ### "PatientPop is easy, but could use some enhancements" September 6, 2023 5.0 Pros PatientPop is a easy system to use. I like that patients can self schedule & send messages via email or text. Easy to get blogs posted. Cons When a patient schedules online, I continue to get pop-ups that a patient wants to schedule an appointment even after the patient has been scheduled. Delay in patients getting forms sent to them. Review Source KM Kim M. Practice Owner Mental Health Care Used the software for: 6-12 months ### "Worst Customer Service" October 10, 2023 3.0 Even our billing service had excessive response time from customer service. The calendar has limited ease of use. Putting in charges and EHR work fine. Pros Onboarding was spot on and customer service was responsive initially. Integration with current processes was fairly seamless. Cons Once we completed onboarding, customer service took weeks to respond with answers leaving us in limbo without answers for weeks. The calendar is easy to put in a client appointment; however, it is a cumbersome process to schedule a meeting or time off event. There are 7 clicks to schedule a meeting or time off event. The only thing you can schedule by clicking on a time slot on the calendar is a patient appt. Also there is no waiting list to fill in canceled appts so we had to use a paper list to keep track of patients waiting for a cancellation. Review Source VE Vincent E. Clinical Sex Therapist Mental Health Care Used the software for: 6-12 months ### "Easy-to-Use Billing Software" February 21, 2024 5.0 I use it daily and it makes my therapy practice so much easier! Billing a whole day's worth of appointments is less than 10 minutes with the SALT feature. Pros I love how easy it is to bill for services! Cons I think there needs to be more control around changing and/or deleting billing slips where there are errors. Rather than have to re-bill and re-submit. . .maybe a 'delete slip' function? Switched from [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) AdvancedMD was "too clunky." I did not like having to type my clinical documentation in twice. Review Source BW Barbara W. Used the software for: ### "" January 13, 2013 4.5 I am a nurse practitioner with my own practice seeing patients primarily in nursing homes. I also do my own billing. When I was setting up my practice, I was told about Practice Fusion EMR software by a colleague. I saw that Practice Fusion is integrated with a billing system called Kareo, so I decided to check it out. Once I saw what they had to offer, I didn't look any further. Cost got my attention first, but the more I learned about it, the more I liked what I saw. I have done medical billing for years in the past as an office manager. I am also a CPA, and I did consulting work in which I helped physician practices choose and set up billing systems. Compared to the older systems, Kareo is light-years better. Implementation of Kareo took some time and effort. At first I thought it would be intuitive, and it is to a certain extent. These days billing is so complex, however, that I have some to see that it would be almost impossible to come up with a system that is entirely intuitive. I needed to complete the training, and then I was good to go. One thing that is really nice is the ability to choose training videos on the topics you need to learn about. The training videos are excellent. I did my training by starting a video, pausing it to enter my own data into Kareo, then continue on. This provided me with hands-on training, and it was very helpful. I also like the fact that I can go back at any time to view the videos again, and I can also view videos on topics or features of Kareo that I am using for the first time. I chose to purchase customer support for the first month only, because I am pretty savvy when it comes to billing systems. During that time, the team was very nice, very helpful, and oh so patient with me. I always got the answers I needed. One of the things that I especially like about Kareo is the reports that can be run. In the "old days" you could only run certain reports that were set-up by the system. It never made sense to me that there was a huge database of information, yet it could only be accessed in limited ways. Kareo provides many options for reports. I personally like the accounts receivable reports as well as the report that shows revenue from each facility where I practice. Probably the biggest benefit I have received from Kareo is the time savings. I have to balance my time between my clinical responsibilities and my financial and billing activities. I am sure I could not do this without Kareo. Bottom line: I am a very satisfied customer, and I would choose Kareo all over again if I had to choose. Review Source SB Shania B. CMA Medical Practice Used the software for: 1-2 years ### "Kareo/Tebra" November 9, 2023 5.0 Pros The ease of use for both the physician and I - easily able to get help when needed as well Cons The practice management - that you had to have a whole other program Review Source LS Louis S. Office Manager Medical Practice Used the software for: 2+ years ### "The Best practice management system" June 28, 2023 5.0 I have been using Kareo for over 11 years now. I like that they do updates whenever necessary. As my title says it is the best management system. Pros I like the ease of use. The system is easy to learn. Kareo is a nice system. Cons The only thing is the system does not let you search pt by dx codes. Other than that the system is great. Review Source MM MOHAMAD M. MD Medical Practice Used the software for: 6-12 months ### "Tebra review " November 9, 2023 5.0 Not had any problems. Love Karla from out Tebre she has always been very helpful. Pros Fast no issues electronic prescription Cons Alot of down time. slow when sending a control substance Reason for choosing Tebra From other provider experience told it was the best to use Review Source AM Angelique M. Billing Manager Hospital & Health Care Used the software for: 1-2 years ### "Assistance with a Plus!" November 9, 2023 5.0 Great assistance for any office that has appointments Pros Patient Scheduling and notifications are the best! Cons Sometimes if patient spells her name different, or uses a nickname it creates a new account for the patient and we have to cancel out to put the original patient in the slot! Review Source Talk to a Capterra advisor for free and get results within 15 minutes.