# Page 12 | Tebra Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Tebra the right Appointment Reminder solution for you? Explore 1368 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129169/Tebra/reviews --- Tebra 3.9 (1368) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 12 - Reviews of Tebra ## Showing most helpful reviews Showing 276-300 of 1368 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Mary S. Billing Manager Medical Practice Used the software for: Less than 6 months ### "Overall a good medical billing software" June 10, 2021 4.0 Since they didn't have Medical Billing inhouse prior to KareoPM this has been a bonus for the office overall. Generally I am the only one utilizing it other than the doctor for reports. Pros The patient information and being able to attach documents for Worker Comp claims has been very beneficial. Running statements is very easy and a time saver, also have a rejection "bucket" and no response bucket is great for follow up. It was fairly easy to learn coming from a different Medical billing software once I got the hang of it. Customer service is very helpful and pleasant to deal with which is a plus. Cons The integration process was not difficult at all since there wasn't another system here previously it went very smoothly. Some report details I would like for Cashpacks is not available currently but Im working around it. Switched from [Advanced Data Systems](https://www.capterra.com/p/129851/MedicsPremier/) New job Review Source KT Kaeleigh T. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "I wish I could go back. " May 22, 2023 2.0 Very poor. This contract will not be renewed, and I’ll be speaking with our original sales rep soon to see what it takes to get out of the contract before it ends. Shame on this company. Pros Potentially the KPI’s (these are pending, and my hopes are low). Cons The customer service and account management is a joke. Our first success coach had no idea what was going on/what he was doing. It took WEEKS and constant follow-ups on my end to get assigned a new one. Then the same thing with ERA enrollment. I can hardly seem to get an email back from the person in charge of our enrollments. I eventually called and asked to speak with her. I was told she’d call me back later. Two days and 3 follow-up emails later, I miss her “call back” in which she 1) neglects to leave a voicemail and 2) emails back with “I just called you back but no response”, and a one sentence answer to my many questions. Finally, they have changed my login email without my knowledge, wouldn’t help me reset anything or retrieve my account despite having all info and being the admin, and after I got that resolved (on my own), I’m locked out once again because they have changed my password. I highly regret choosing Kareo. Reason for choosing Tebra I’ve researched multiple. We chose Kareo because it seemed to be the most supportive and educational choice considering we are in the process of moving billing in-house for the first time. They proved me wrong! Review Source RA ROXANNA A. billing manager Hospital & Health Care Used the software for: 2+ years ### "excellent billing software" June 3, 2021 5.0 Overall good. Pros Easy to use for both the billers and the providers. Cons Generating reports is difficult when our providers ask for a specific a/r report. We had to pay extra to run certain reports that other billing software programs already have as standard reports. Review Source Jennifer S. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "User Friendly Software" December 14, 2018 4.0 We have been w/Kareo for 5-years. I would definitely recommend esp for someone w/a small office. Pros Reports are the best and you can see exactly what you need to by customizing. Cons Upon upgrades, there are occasional glitchen which are more annoying than anything but normally things are fixed right away. Being able to combine patients when you accidentally add him/her a second time would be a huge plus. Review Source NL Nina L. billing / coding Hospital & Health Care Used the software for: 2+ years ### "kareo survey" March 10, 2020 5.0 I love the no response files. If you work those, you will rarely ever have a timely filing issue again. I also really like how we can add suggestions to better the software and Kareo listens. Pros I love the ease of use with Kareo. You can literally sit down, bring up kareo and start billing if you just read the screens. I've worked off of other softwares including Athena, Epic etc and the ease of Kareo is definately refreshing. Cons I have a wish list of a couple i things I wish Kareo had. On the clinical side, i would to be able to set up Kareo notes that it would automatically pull the cpt codes into the superbill. On both sides, platform and billing, i wish Kareo would hook up with the NPPES file so when i search for a doctor or practice for referring purposes, all the info would be there. Reason for choosing Tebra We were going to look at other products. It just happened Kareo was first and it seemed to fit our demand. We did not look other software. Review Source MF Margareth F. Primary Care Medical Practice Used the software for: 1-2 years ### "Alpha Integrated Clinic Kareo Review" September 23, 2021 5.0 I am saving on paper, time and staff training. I enjoy using Kareo software it is to the points. Pros It simplicity, accessibility, easiness of the software makes things easier for staff and management. Cons I do not like that if you fail to save your contents right away when flipping to a new page by mistake, you have to write everything over. It needs autosave. Reason for choosing Tebra My business partners said it was good and efficient for my business. Review Source PB Pamela B. physician Medical Practice Used the software for: 6-12 months ### "No customer service" September 5, 2023 3.0 At first was good, but after the merger there was no help and fees to pay if I did need help, so I had to cancel it and pay until the end of my contract, which ended up costing more. Do not sign up for this EHR! Pros It was easy to use for the charting and put patients in the computer Cons They merged with another computer and the setup makes it very difficult from the insurance to the eprescribing, and setting up the lab, and I was told it would be $200 an hour for 1 on 1 help. So there was a great deal of time wasted and no help on the other end, so it was a total waste of money. Reason for choosing Tebra recommendation from a colleague Review Source BO Blake O. Owner Hospital & Health Care Used the software for: 2+ years ### "Kareo Practice Management" March 16, 2020 5.0 Reporting, posting payments, sending invoices, etc are all a breeze with the software. Customer service is without a doubt the most helpful and easiest of any vendor I've ever used. Pros The software is very easy to use after a few weeks of learning the in's and out's. I likely don't utilize half of what the software is capable of, but it's perfect for what I need. Cons I wish it was possible to integrate the Kareo Practice Management software with more than one EHR in my industry. It is only available for Medicfusion integration. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)[Eclipse](https://www.capterra.com/p/2540/Eclipse/) Reason for choosing Tebra I actually fell into Kareo due to the EMR it was paired with. And then Kareo quickly became my favorite software I've used in my 10 years in practice. I've been with Kareo for approx 5-6 years and have consistently been pleased and have no plans to change anytime in the future, unless forced to for some unforeseen reason. Review Source DA Dominique A. Physician assistant Hospital & Health Care Used the software for: 2+ years ### "Very helpful " February 21, 2024 5.0 Pros Tebra has been excellent in helping me. They were very supportive in answering all my questions. Everything was done in a timely manner. I would highly recommend I give them a 5 star review!! Cons They are super efficient and nothing wrong with that-but when billing is not put on time, multiple emails are sent which can be very irritating especially when you are busy seeing many patients Review Source MM Melissa M. Practice Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Things they should say before you sign up" July 23, 2020 1.0 A disaster. Pros I have no positive comments other than some unique staff interactions that were not horrible. Cons MEDICAL RECORDS ARE OFTEN DELETED. The company has a disclaimer hidden in their service agreement stating they are not responsible for deleted medical records and provide no internal back up system. There are cheaper and more reliable systems out there. A staffer shared with me that they had recently made major internal changes and were suffering through a high load of errors. THE SYSTEM IS OFFLINE OFTEN. We were without an EHR for two days. This was met with a generic email from the \[SENSITIVE CONTENT HIDDEN\] who asked for comments. I responded and never heard back. THE SYSTEM IS NOT USER FRIENDLY. You have to learn their coding system. Look for systems that do not require technical knowledge for modifying your consult note. Oh, and TECH SUPPORT IS NEW to the software! I knew more than the "tech." They outsource their tech to a company in India that is NOT an expert in the software. Review Source Response from Tebra September 1, 2020 Hello Melissa, Thank you very much for sharing your experience with us. We apologize that you had any negative interactions with our support staff, as we are known across our industry for our excellent support. Even though you are no longer a customer with Kareo, we appreciate that you've brought this to our attention. We also apologize for any hardship you experienced due to an outage we had earlier this year. For clarification, our support staff is not outsourced to India. In regards to medical records disappearing, our system and software is built specifically to prevent this type of occurrence since we understand the importance of documenting patient interactions. We show that we were not able to reproduce this issue on our end. We again apologize that you felt our system was not user friendly and will be passing this information on to our product team. Thank you, Kareo AM Annette M. Doctor Health, Wellness and Fitness Used the software for: 2+ years ### "Cannot get customer support " April 29, 2024 4.0 Right now pretty bad. I cannot stress enough how awful it is to not be able to get help when it's needed. Pros Right now? Not much. The notes are good, but so are Microsoft word documents. Cons Cannot collect payments from patients- which is a huge issue. Previously their customer care has been abysmal and they take weeks to reach out to you. Or I've left a review in the past and got a call immediately. That doesn't look good. Reason for choosing Tebra Price, but right now they're comparable thanks to that patient pop merger. We may have to switch since Dr Chrono works. Review Source LC Lisa C. provider/owner Medical Practice Used the software for: 2+ years ### "Frustrated with the company merger" July 20, 2023 3.0 All I get from Tebra are emails talking about more products, but when I email problems and frustrations those seem to get lost in the "mail". My account manager never responds to me. I was recommending kareo to other providers but not now. Pros I like the interface and the flow of the work product. Cons I have the time to sit here and write a review because the website is down again. Since the merger with Patient Pop and Tebra and becoming a Tebra company the site is nonfunctional every two weeks. This can last from an hour to hours at a time interrupting my work flow. Hard to do clinical work when I can't even access the website. Review Source LJ LuAnn J. Owner Medical Practice Used the software for: 2+ years ### "review" March 8, 2019 5.0 Good. We have now moved all our clients to Kareo from other software. Pros We love being able to use Jopari for work comp and auto, I do not find other software offering this. Also printing the HCFA with background from the system has saved us huge amounts of time and money with our significant volume of work comp and auto. Cons Reporting could be better; we would like some standard reports that we have in other software and have not had the time to work on custom reports. We need reports that we can run easily by CPT codes; client often have questions on what they have brought in by specific codes and the reports can be confusing. Also just basic year over year summary of charges, receipts and adjustments would nice. Enrollment is better but still an issue that slows down new clients. We can't print the UB form with the background for faxing claims. We want batch numbers on patient payments so we can track the office collection. ASC Medicare rates do not show up in the contract & Fees; it defaults to the professional fee schedule. Review Source VR Verified Reviewer Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use " April 26, 2019 5.0 See the cons! Pros Kareo EHR is user friendly and notes are easy to read esp when a physician puts the req'd info in. Ability to print/fax/email ... love it! Cons however when maintenance upgrades occur, you are at times w/out the services you need for a day to 3-days. This is not good esp in our office. We have made suggestions as to a back-up server so we can continue working while issues are being handled but no such luck. Customer service has a lot to be said for this company and totally not my favorite phone call to make when I have to. The process isn't the easiest and dealing w/the lists upon lists of extention's is a waste of time. Review Source GI Getty I. Executive Director Medical Practice Used the software for: 1-2 years ### "Waste of Money" April 24, 2021 1.0 NA Pros I don't have any positive statements to make about the software; it was a horrible experience. Cons This was my first experience with EHR software. I taught me how to make a more informed decision regarding the next purchase. First, I was hounded by Kareo's sales rep to purchase prematurely. Second, the facilitated training was very ineffective, and would have been helpful if the instructor had included hands on experience during the class. Third, nearly all of the class participants had purchased a subscription expecting Kareo staff to assist them with getting in network with payers. No one in the class was actually ready to use the system. Fourth, the Kareo system's new patient form is extremely lacking. The system does not allow the form to be modified or replaced. Consequently, my staff had to email a new patient form or make it available during the patient visit. Review Source Response from Tebra April 29, 2021 Hello Getty, Thank you for your thorough review. We're sorry to hear you had negative experience with our product. We have been able to identify one training session you participated in and will contact our training team to obtain more details about this instance and provide your feedback. In regards to the participants expecting Kareo to coordinate credentialing services, this has never been offered as part of the features for billing customers. All customers can still utilize our software regardless if they are in or out of network. Additionally, all clinical customers are able to create custom patient intake forms. We have public resources on our help center that can guide you on how to create one. One of our Escalation Specialists will be contacting you to further assist you. Thank you, Kareo RP Robert P. Chiropractic Physician Health, Wellness and Fitness Used the software for: 2+ years ### "Expensive Glorified Text Editor" November 5, 2019 5.0 I used the EHR and billing for a little over 2 years until Kareo decided to start charging an outrageous fee for the EHR part, and then made it nearly impossible for me to get my patient charts out of the software and provided ZERO support for this, and then ultimately deleted several years worth of patient records. Pros This EHR is essentially a glorified text editor with billing functions. This gave it the ability to adapt through templates and macros to a wide variety of documentation scenarios, not pidgeon-holed into a specific speciality. Cons Billing was not fully integrated into the EHR, meaning that the billing needed to be entered separately from the charting in a separate program that didn't carry over more than demographic information from the charting portion. Alternatives considered [MacPractice DC](https://www.capterra.com/p/77178/MacPractice-DC/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing Tebra At the time, I chose this EHR because it had free EHR capability with (partially) integrated billing for a fee. Review Source JH Justin H. Pediatrician Hospital & Health Care Used the software for: 1-2 years ### "Kareo is a waste! " January 12, 2023 1.0 The support was a nightmare. It took hours to get through to someone. And they promised so many updates and changes to the system without following through. Definitely wish I would have tried a different EMR for my practice. Pros Kareo seems pretty basic. Lots of errors to deal with in charting, appointments, billing. Would never try it again. Cons Kareo billing was a nightmare. It seemed like 90% of the patients I billed were incorrect. Always having to adjust bills, and circle back with patients. Such a waste of time. The photos never ended up in the correct patient chart, or they were erroneous. Review Source AD Adrien D. Intake Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "My Tebra experience!" February 21, 2024 5.0 Pros I like that it is very easy to use. I don't have any trouble looking up patients and managing their records. Cons I don't like that you cannot switch practices and you need to log off to switch. And that's it. Review Source NA Nikki A. Nurse Practitioner Health, Wellness and Fitness Used the software for: 6-12 months ### "Pt pop" September 12, 2023 4.0 There costumer service is pretty good. Pros It is pretty user friendly. They also give me a cheaper price as I do not use the billing section. I didn't find any other EHR that would do that. Cons Not being able to securely send PDF's to patients. They took 8 mos to set up my google business profile and have only brought me a few patients. Review Source HK Henry K. MD Mental Health Care Used the software for: 2+ years ### "Good" July 16, 2023 5.0 Good Pros Easy to use and easy to do Electronic Prescription Cons Nothings to mention. May be price should discount for long term customers Review Source EF Elizabeth F. Office Manager Mental Health Care Used the software for: 1-2 years ### "Kareo Clinical EMR" November 9, 2023 5.0 I'd give it a 10/10, however could be improved in some ways. Being able to hide patient charts instead of deactivate. Pros The functionality and ability to provide top tier care to our demographics. Cons Creating templates. Downloading medical records. Switched from [Jane](https://www.capterra.com/p/230191/Jane/) Streamline the documentation process. Allow scheduling to flow easier. Review Source RT Robyn T. manager Medical Practice Used the software for: Less than 6 months ### "Smooth sailing" June 9, 2021 5.0 Pros Just started in Feb 2021. Transition from one PM to Kareo was smooth. Kareo's staff helped upload all patient info; appointments, demographics, bills owed. The Kareo system texts and emails patients their appointments. We love this feature. With Kareo, I can stay on top of billing insurance and patients. So far, nothing is getting lost in the cracks. With my old system, I had to run a monthly report to see which patients have not paid a bill yet (which is obviously not hard to do, but would sometimes forget to run one). In Kareo, I see who I need to bill every day. AND, if a patient hasn't paid, the receptionist sees that they owe a bill before setting up another appointment. Cons The system did not transfer credits on accounts. Ex: If a patient bought a "package of 3" of one of our services, the credit on their account for unused services had to be entered manually in to Kareo. Kareo does not offer a Waitlist. I have asked a few times if they could add this service. Seems like it would be an easy feature to add, but to no avail. We would REALLY use this. Instead, we have a google spreadsheet for our waitlist. Review Source PN Penelope N. Admin Health, Wellness and Fitness Used the software for: 1-2 years ### "Dissapointed" November 9, 2023 5.0 Very mad about over billing and customer service Pros The dashboard is very easy to use and straightforward Cons The worst customer service and overpriced Reason for choosing Tebra Because if the website looking good and clean Review Source kT karen T. Marketing Operations Medical Practice Used the software for: 2+ years ### "Customer Satisfication" September 6, 2023 4.0 Overall, it's been positive. Some delays occurred when transitioning. Pros Customer Service is responsive for the most part. Cons Billing and accounting is somewhat delayed in responding. Features are billed even though they are not used. Review Source MP Melissa P. Nurse practitioner Hospital & Health Care Used the software for: 1-2 years ### "You spelled received wrong in your emails!!! " September 6, 2023 2.0 Pros The messaging function - I just wish I could do it remotely. Cons The lack of app! The cost! The inability for a patient to enter an address during the intake. Also, it’s so buggy!! It takes forever to load (I feel i’m back in the 1990s when i’m using your webpage! ) Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.