# Page 17 | Tebra Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is Tebra the right Patient Engagement solution for you? Explore 1362 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129169/Tebra/reviews --- Tebra 3.9 (1362) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 30th, 2026 # Page 17 - Reviews of Tebra ## Showing most helpful reviews Showing 401-425 of 1362 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Digital Marketing Manager Health, Wellness and Fitness Used the software for: 2+ years ### "They will REFUSE to give you back your Google Analytics account." May 5, 2021 1.0 Buyers Beware. They will keep your GA information as if they were the owners. Pros We no longer are a part of the company. We left them a year ago and have been trying to get our GA account back since. Cons They won't give us back our GA account. They added it to their GA account as if they own it. Review Source AG Amy G. Medical Billing Supervisor Insurance Used the software for: 2+ years ### "Long Time Kareo User" February 7, 2020 4.0 Kareo works well for what we need, though we would prefer to have a bit more luck with glitches and feature requests than we do from premium support and our Kareo rep. Pros Kareo works well, and compared to some other billing software I use, it is pretty user friendly. Especially when paired with Kareo EHR it works well for full billing from front to back Cons Kareo has some long term glitches that have never been fixed, though I am sure we are not the only ones submitting "feature requests" for these things. For example, accounts become very slow and lag extensively (up to a minute to open) if there are too many notes in the account, or documents scanned into Kareo often open up out of order. Review Source DG Donna G. Licensed Professional Counselor Mental Health Care Used the software for: 2+ years ### "Kareo Review for Small Mental Health Private Practice " February 3, 2021 5.0 Very good for Billing and System interface with insurance companies. Customer support very good. I have not added patient records or additional services due to cost. Pros Ease of setting up patients, billing and system interface with insurance companies. Cons I have not tried the medical records, or additional services due to cost. I have no complaints about what I use. It did not increase in cost last year, but it did increase by 5% every years from 2013 to 2019. If I didn't have an office manager I would consider the additional services such as appointment notices, medical records. Kareo is more adaptable to a medical practice than mine. Reason for choosing Tebra Ratings and experience of developers. Review Source LV Laura V. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Disappointed" July 26, 2022 2.0 Customer service was extremely unhelpful. Slow response times. Gave me a wrong answer and I had to troubleshoot a big issue (sound on telemedicine calls) myself. Not being able to hear my clients was a huge issue, but they had no idea how to help me. I'm now less than 6 months in to a contract and locked in no matter what. They put all their effort into sales with no follow up. It was extremely hard to schedule with those who were assigned to help me set up Kareo. They follow a script and are pretty inflexible (don't tailor setup to your needs). Pros Cheaper than other solutions (now I know why), more simple than other more expensive EMRs, has e-prescribing Cons Very buggy, not intuitive, trouble writing note during a telehealth appointment, didn't love how the schedule displays (no way to change). Billing is needlessly complicated (especially for a solo practice!), notes weren't very intuitive to change/use. Review Source SS Steven S. Psychiatrist Hospital & Health Care Used the software for: Less than 6 months ### "Bad Customer Service" June 27, 2023 5.0 It is a great overall software. Hopefully, with the move/merger with , Patient Pop the customer service improves. Pros The application and features themself are great. Overall, easy to use and pick-up. Very comparable ease of use compared to Athena or Epic. So far, I have received good feedback from patients using the portal. Cons Insurance and account set-up was sloppy and slow. Emails to the support teams are either very slow to respond or just will never respond. The billing software is not integrated but needs to be opened and processed separately and that software is old and janky (but usable). I like the product and will continue to use it, but having second thoughts Review Source FM Farheen M. NP Health, Wellness and Fitness Used the software for: 1-2 years ### "Great system (Kareo) " August 2, 2023 5.0 There were times when the clients were not getting the link and missed the appointments Pros Ease of use, quality and compatible with mobile & desktop, not requiring clients to download any software (web based) Cons Common links for all clients and clients who are not scheduled sometimes join the session and we have to let them know that they joined early. Review Source VM Victoria M. Receptionist Cosmetics Used the software for: 6-12 months ### "Easy to navigate!" November 10, 2023 5.0 Overall I use Kareo to schedule our patients and locating available spots or locating patients is easy. Pros Reading the schedule and adding patient information is very easy to figure out even if you are a first time user. Cons Having a maximum amount of windows and having to close some when all were open. Also when there are duplicate accounts for one patient you cannot merge them. Review Source SG SRISAI G. Psychiatrist Hospital & Health Care Used the software for: Less than 6 months ### "Scam..they promise one thing, wont deliver..still robbing me" July 28, 2020 2.0 I tried it for 2 weeks...it was very inefficient and time consuming. I cancelled it in 2 weeks; they are crooks and still charging me 7 months later! they wont return ph calls and very deceitful. -the customer service is horrible, not knowledgeable. - a Con company, not delivering on the promise of the salesman... stay away. Pros Salesman promised the moon. Kareo Video training was helpful Making shortcuts was easy Cons \-Too many unnecessary clicks, too many windows -too cumbersome, not intuitive, based on legacy system, - the whole workflow is not efficient, too cumbersome Alternatives considered [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/)[AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing Tebra The salesman misled me.... Review Source Response from Tebra August 31, 2020 Hello Srisai, Thank you for sharing your experience regarding your time with Kareo. We appreciate your candor and take your feedback seriously. I see that over the time you've been with us, we have employed the assistance of several subject matter experts as well as our leadership team to overcome any obstacles you have encountered and we remain committed to assisting you in this manner, as we are with all of our customers. We are also committed to an up-front and honest sales process and work to ensure that we meet the needs of our customers. We apologize that Kareo was not a good fit for your office. Our support team has been in contact with you and will continue to assist you moving forward. Thank you for your time, Kareo NA Nadine A. MD, Endocrinologist-recently retired Medical Practice Used the software for: Less than 6 months ### "Kareo in the setting of a recently retired Endocrinologist" February 21, 2020 4.0 I recently retired from a busy solo Endocrine practice, but wanted to continue to use an EMR to take care of family and close friends (to enter notes, updates, write scripts, order labs and imaging, etc). It was an easy transition, and Kareo is very flexible. Pros Very easy and intuitive, nice flow. You don't need your own server, as you use the internet for connectivity, and I find the speed to be quite good. Can train on your own via "Kareo University", but they offer a one-on-one training session with a physician to answer any questions and give suggestions. After finishing training, help is still available if needed. Cons ICD-10 codes don't pop up as well as my previous EMR, and might need to go through a few more steps on basic functions. Reason for choosing Tebra Cost and ease of use. Review Source AP Adnerson P. Medical Biller Hospital & Health Care Used the software for: 2+ years ### "Kareo review" September 14, 2021 4.0 Smooth Pros Easy to use. Easy to Navigate . Easy to understand Cons Obvious missing features like being able to duplicate a Macro Reason for choosing Tebra Not my decision Review Source JK Jon K. CEO Medical Practice Used the software for: 2+ years ### "Kareo" August 14, 2020 5.0 Simple to use Templates are easy to set-up Pros Robust - perfect for high volume claims Simple to set-up and use Cons Credit card payments get locked and cannot be adjusted Reason for choosing Tebra Robust - perfect for high volume claims Simple to set-up and use By far the best technical support - you call and you speak with live person anytime within the 12 hours daily. Review Source JF Julie F. billing manager Medical Practice Used the software for: 2+ years ### "Kareo software" August 4, 2020 5.0 My experience has been great with very few problems Pros I love how easy it is to use and easy functions Cons some of the billing areas have a lot of steps to get to the final result. Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) Reason for choosing Tebra at the time we just wanted a new pm Review Source ED Eric D. MD oener Health, Wellness and Fitness Used the software for: 6-12 months ### "Worst of the worst" December 18, 2020 1.0 Ridiculously bad Pros Pricing Is the only thing about it. They made a great presentation and snookered my staff Cons Bait and switch. Difficult to use. Doesn’t remember any of your templates. The billing portion drove my staff crazy. Terrible support Alternatives considered [MEDENT](https://www.capterra.com/p/126301/MEDENT/) Reason for choosing Tebra My staff liked it Review Source Response from Tebra January 4, 2021 Hello Eric, Thank you for bringing these concerns to our attention. We are sorry that you have ever experienced any difficulty while using our software, and especially for any hardship while working with our support team. We strive to provide world class customer service to all of our customers and are dedicated to that goal. We would like to discuss the specific issues you've experienced with our templates and our Practice Management solution. Someone from our support team will be reaching out ASAP. Thank you for taking the time to share your feedback here, and we look forward to speaking with you soon, Kareo JF John F. Administrative Asi Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy and effective for small clinics" February 21, 2024 5.0 Pros The user interface is very easy to use, and it is easy to learn for beginners in EMR software. Cons I do not like the grab and move function, as it is very inconsistent and interrupts normal use. Review Source TZ Tonya Z. Practice Adminstrator Medical Practice Used the software for: 1-2 years ### "Patient Pop far exceeded my expectations and I look forward to more applications from them!" August 10, 2017 5.0 An overall increase in patient satisfaction and reviews along with significant increase in visits and views to our site and positive feedback in our community. They offer the best resources for top engine search reviews and handle all the social media and internet sites that propel our exposure and popularity. Pros The positive patient results and amount of scheduled visits. Seamless and professional look and functionality of the platform are the best out there! The customer service is exceptional and all employees are top notch and on top of their game, Cons That they haven't created more ways to Integrate fully and create a platform for patient check in and forms to transition over. If they can do this I would have no need for any other platform. They definitely have a nitch for making the digital Medical Office profitable and functional. Review Source NR NEVEENE R. CEO BIILING Medical Practice Used the software for: 2+ years ### "Kareo user 61753" November 20, 2019 5.0 I do not find some of your Tech team to be knowledgeable. I have sent copies of error reports i have been getting for months and no one can figure it out. A few reps hat help with set up for ERA also need to learn a little more about insurance setup. Although I have some disagree but I can guarantee some of the sheets sent to set up are old and some are not clear enough. Pros Ease of use for entering a charge and payment Cons Reports that i think be there aren't and reports available are poor. Need better ways to run reports. Also, It would be great to be able to copy and paste from a ERA. Reason for choosing Tebra I used this software while working for a company and i thought it was the best option for me Review Source JM Janay M. Medical scribe Hospital & Health Care Used the software for: 6-12 months ### "Medical scribe review " February 21, 2024 5.0 My overall experience with is amazing. It is efficient and helpful in the workplace. Pros The efficiency of makes it easy to manage my workload. Cons I do not have any cons for utilizing . Review Source MB Marc B. Owner Used the software for: 2+ years ### "I've seen three practices run into bankruptcy by using this software" December 18, 2018 1.0 Terrible, disengaged administration interested only in profit. And their profit. NOT yours!!!! Pros There are no pros to the use of this software. I've watched my employees struggle to bill through this carelessly thought out and poorly presented app. Cons Where do I start? The software does not catch billing errors reliably. The support is careless and disengaged from the struggles of those trying to make this software an engine of profit. Maybe if you are a big enough account the staff is more competent and more willing to help, but at the one-practice level if you have to use Kareo, just go fishing everyday. You'll make as much money. Review Source TG Tiffaney G. Owner, Director Mental Health Care Used the software for: Less than 6 months ### "Wort Implementation Ever" January 25, 2022 1.0 Worst business experience I have ever had. Choosing Kareo was the worst business choice I have made. Pros If we were actually trained no the software I could see how it would be user friendly. Cons Kareo has the worst implementation I have ever experienced. They offer in person training only after you watch way way to many online videos. They linked our account with Practice Fusion before we had even built anything into Kareo to support the claims that would come over. Everything denied, claims were all over the place and it has been a nightmare mess to sort out. 4 months in and we still have not been able to schedule an appropriate training. We are out thousand and thousands of dollars on claims. They move trainings without notice, or cancel them last minute. They only do the in person training once, so we coordinated all the admin staff to attend and last minute the canceled the training. I would leave Kareo in a minute if was not locked in a contract and out 25k in billing. Reason for choosing Tebra They made it sound like it would be a lot cheaper than it was. They left out many details in the conversation that you only find once you comb through the contract. Review Source LG Lydia G. Clinician Hospital & Health Care Used the software for: Less than 6 months ### "Garbage EHR and customer service " November 16, 2022 1.0 Cons Customer service. I’ll give them negative stars if I can. Garbage EHR and garbage customer service. Agent, \[SENSITIVE CONTENT\] , was yelling on the phone, didn’t care to help and refused to resolve my situation or transfer me to a manager. \[SENSITIVE CONTENT\] , another agent kept hanging up on me. \[SENSITIVE CONTENT\] , success coach and sales manager \[SENSITIVE CONTENT\] were equally horrible as they would trick you into contract then deceive you into paying $$$$$$ to end contract so they can suck your money against your will. Alternatives considered [ChartLogic EHR](https://www.capterra.com/p/141875/ChartLogic/) Review Source JA Joanna A. Director of Operations Medical Practice Used the software for: 2+ years ### "Kareo Billing Softward" October 9, 2019 5.0 I have had a couple of issues when setting up my providers and choosing their specific specialty. There are more that one choice to choose from, so it made it difficult. I feel it has been a great billing software for our practice. Pros Very user friendly. We use the software for billing only. I like how the statements are sent out automatically on a monthly basis. It would be nice if the price for statements would be less than what were paying now. Cons When setting up providers for our practice, it's difficult as there are more than 1 choice to choose from when setting them up. Reason for choosing Tebra We choose Kareo as I works hand in hand with our EHR, Practice Fusion Review Source DS Diane S. Billing Director Medical Practice Used the software for: 2+ years ### "Kareo " August 19, 2020 5.0 I have used Kareo for many years. I really like this software. It is very user friendly. We are an OON provider. Pros Very user friendly. I love the fact I can change the settings when ever necessary. Cons That you can't select a date range for an Itemized Receipt Reason for choosing Tebra Spoke to other uses and they highly recommended it. Review Source HS Haitham S. CEO Hospital & Health Care Used the software for: 6-12 months ### "PatientPop TO TelezecareMD" May 18, 2022 3.0 good experience but moved to TelezecareMD Pros Good patient communication features, with scheduling. Cons Integration is always a hassle with 3rd party EMRs but okay. Review Source DJ Deborah J. Billing Manager Medical Practice Used the software for: 2+ years ### "Kareo Review" September 21, 2016 4.5 Pros Our office has used Kareo as our billing software for the past three years. It is comprehensive and meets our billing needs. The support team for Kareo's PM software is phenomenal. I have called frequently over the past three years for customized support and have always gotten highly professional, pleasant and helpful representatives Cons Some of the information from our electronic records software does not always come over to Kareo as expected. I also don't understand why some of the doctors information seems to come over and others does not. I don't fully grasp how insurance companies get set up and approved to receive electronic claims. Review Source Response from Tebra September 26, 2016 Hi Deborah, Thank you for taking the time to write your review. Happy to hear Kareo's software meets your billing needs and that you find our support team professional, pleasant and helpful! We'd like to reach out for more information regarding your mention of some of the information from your EHR not always coming over to Kareo as expected. Please email us at customersuccessteam@kareo.com to confirm your account/contact information so we may help look into this for you. Also, here is the link to our free training courses: https://helpme.kareo.com/01\_Kareo\_PM/Kareo\_PM\_Training. Please do not hesitate to register for a live training or take an online course at your leisure. BF Bernadette F. M.A. Medical Practice Used the software for: 1-2 years ### "Great system" February 21, 2024 5.0 Great experience so far. Very easy to train others to use also. Pros User friendly. Easy to use and navigate. Cons When system goes down or gets glitchy. However, this doesn’t happen too often. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.