# Page 2 | Tebra Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Tebra the right Patient Engagement solution for you? Explore 1362 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129169/Tebra/reviews --- Tebra 3.9 (1362) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 8th, 2026 # Page 2 - Reviews of Tebra ## Showing most helpful reviews Showing 26-50 of 1362 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AM April M. office manager and biller Medical Practice Used the software for: 2+ years ### "biller/Office Manager" March 16, 2026 5.0 Overall is good. The NP's I work for and the staff like the EHR. EHR is easy to understand and navigate. The billing is not! Pros The EHR side of is great and easy to use. Anyone that is new to Tebra can learn quickly and efficiently. I also believe it is easy for patients to read their medical records if they request them. Cons The billing side is more difficult to understand. I only had about 10 hours of training over the phone when we purchased ; which when we purchased several years ago it was under kareo. The reports do not run like I would like them to. When you have to give someone a list of charges and payments for their HSA card information the patient does not understand what it says. When I run statements... I will put in for specific dates and it never prints just the dates I am asking for. When an insurance issues a "take back"... well lawd it's like an act of congress to post and sooo many steps. As you can tell I do not like the billing side of Tebra near as much as I do the EHR. Switched from [Medisoft](https://www.capterra.com/p/163977/Medisoft/) Medisoft was billing only so when we went completely paperless we chose Kareo which is not because it was a complete set. Review Source Response from Tebra March 24, 2026 We greatly appreciate you taking the time to share this detailed feedback with us. We are delighted to hear that the EHR side is intuitive for your team and accessible for your patients. At the same time, we completely understand your frustrations regarding the billing features, reporting functionality, and the complexity of processing insurance take-backs. Your insights are incredibly valuable as we continuously work to improve the billing side of our platform to make it just as seamless and user-friendly as the EHR. DS Diane S. Owner Medical Practice Used the software for: 2+ years ### "Tebra for Billing Companies " March 18, 2026 5.0 Often recommend to anyone who contacts me for a recommendation. would not consider changing software for any of my clients. (They ask every year) Pros I have been with since the transition and merger with Kareo. As a small business and billing company I found that Tebra provides a desktop version that allows added dollars to the bottom line. The software is labor saving and competitive with other products offered in the market. I have owned my company for over 25 years. I am pleased with the added enhancements that Tebra has implemented. Cons I find that some of the support staff do not always understand the software from a billing perspective. However, with my many years of experience I am able to direct and assist in the area that requires support. The staff has always found the solution to my questions. Review Source Response from Tebra March 24, 2026 We sincerely appreciate you taking the time to share your experience and for being such a steadfast partner since the Kareo transition. We are delighted that the software enhancements and desktop version continue to save labor and add value to your billing company. We also value your honest feedback regarding our support team; your 25 years of expertise clearly make a positive difference when collaborating with our staff to find solutions. Thank you for your incredible loyalty and for consistently recommending us to your clients. AM Ali M. Credentialing Executive Executive Office Used the software for: 2+ years ### "Great all-in-one solution for practice management" February 23, 2026 5.0 has been a solid platform for streamlining our daily operations. Having both the practice management and patient engagement tools in one place has reduced the need for multiple logins and made it easier to keep track of patient records, billing, and scheduling. The support team has also been responsive when we’ve had questions. It’s a reliable choice for any practice looking to modernize their workflow. Pros I really appreciate how easy it is to manage group rosters and provider information in . As a Credentialing Officer, I frequently need to update provider details and group locations. Tebra makes it simple to add multiple providers at once and ensure that all locations are accurately reflected. The interface is clean and intuitive, which saves our administrative team a lot of time. Cons Occasionally, I’d like to see more customization options for reporting, especially when pulling credentialing data for payers. It would also be helpful to have a more detailed audit log for tracking changes made to provider rosters. Review Source Response from Tebra March 9, 2026 We truly appreciate you taking the time to share your experience with Tebra! We are delighted to hear that our platform has simplified managing group rosters and provider information, and that having both practice management and patient engagement tools in one place has streamlined your daily operations. We also highly value your feedback regarding the need for more reporting customization and detailed audit logs for credentialing data. We are continuously working to enhance our platform's capabilities, and your insights are incredibly helpful as we look to improve our reporting and tracking features to better support your administrative workflow. EB Eric B. CEO Medical Practice Used the software for: 1-2 years ### "Tebra offers a speedy, intuitive solution at a good price" April 6, 2026 5.0 customer service has been great. It has been a great solution for us, overall great value for the money. Pros What I love most about is the speed and intuition of the software from scheduling, documentation and billing. Tebra Clinical is easy to customize. Response time with customer support is great as well. I also love the API access as well, enabling us to extract and drill down on data and build customized reports. Cons We sometimes experience glitches in the software, which can cause some frustration with some of our staff. However, nothing that isn't overcome with a little patience. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/) Reason for choosing Tebra Clinical satisfied our need to make customizations that we couldn't find with WebPT. Switched from [NextGen Healthcare Practice Management](https://www.capterra.com/p/10006130/NextGen-Healthcare-Practice-Management/) We switched initially to save cost. We also found to work better for us in most applications. Review Source Response from Tebra April 22, 2026 We are incredibly grateful for your valuable feedback! It's great to hear that your team is enjoying the speed and intuition of the software, as well as the customizable features and API access. We're delighted that our customer support team has been a great resource for you. We also truly appreciate your patience regarding the occasional glitches, as our team works continuously to smooth out those wrinkles and optimize performance for your staff. CF Collette F. Provider Mental Health Care Used the software for: 6-12 months ### "Partnership that matters" February 16, 2026 5.0 This is so much more than value for the money, ease of record keeping and interface, or managing patient accounts and records. It is about support. It is about supporting the billing and payment roles that can be confusing at times especially if one is new to an EHR. The support that provides to its customers is beyond top notch, they have never waivered in exploring and networking to find an answer to a question or locating who has what is needed to solve a problem. Tebra has shown time and time again that they are a partner in our success. Tebra University as a support and training tool is invaluable and always available to help us navigate what is new to us. Thank you Tebra for partnering with us! Pros University, customer supports, easy use. There are so many things that are pros such as being able to use one program that meets all of our needs from patient records to billing, it's all there. Cons I know I should put something here but honestly there isn't anything that comes to mind. This program is so straight forward and well rounded to cover all areas of our practice that I can't think of anything other than maybe staying open a bit later than 4 pm. Review Source Response from Tebra February 24, 2026 We're thrilled to hear how Tebra has become such an integral part of your practice! Your kind words about our all-in-one platform, Tebra University, and especially our support team mean the world to us. We're committed to being true partners in your success, and it's wonderful to know that comes through in every interaction. We appreciate the feedback about our support hours and will take that into consideration as we continue improving. Thank you for trusting us with your practice! SG Stephen G. Pediatric Neurologist Medical Practice Used the software for: 2+ years ### "Tebra- The one and only, all inclusive EHR software/platform " January 28, 2026 5.0 All summarized above under Pros. We are very blessed to be users of EHR software, fit for our needs! I think everyone should be using it. Pros We have been using (formerly Kareo) since we opened our clinic in 2020, going on to 6 yrs now and loving it for multiple reasons: -Best user interface/platforms -Tebra keeps on getting better, as they listen to the users' feedback and act on it without hesitation leading continued to continued improvements and overall satisfaction -Platforms are easy to use and navigate -Great and genuine customer support -Great telehealth set up - Great coomunication with constant updates, new developments, changes, improvements etc -Great clinical notes/procedures etc outlay and secure patient records -All in one service, with KPI displays, easy billing, medical records, patient portal etc - I cannot believe all that I am getting for the price, in other words, great value for the money of great ROI using Tebra platforms Cons Thus far I like everything, and encourage to keep up the great work in line with the emerging AI technology! Review Source Response from Tebra February 9, 2026 Thank you so. much for your fantastic feedback and for trusting us with your clinic's needs since 2020. We're thrilled that you find our platform easy to navigate and valuable. We especially appreciate your kind words about our support team, our focus on features that drive ROI for practices and our work in emerging, AI powered technology. SM Sam M. ARNP Medical Practice Used the software for: 1-2 years ### "Multiple frustrating problems. " December 31, 2025 2.0 There are no perfect EHRs out there. is just another EHR with many issues which should have been easily fixed. Medication scripts does not contain my office fax. They are unable to fix it. Multiple issues. Pros Nothing I can mention here. Another average EHR with multiple issues, with slow responses to complaints. Cons I’ve experienced many frustrating issues with this EHR. Calendar appointments are often inaccurate, and the mobile app does not sync reliably, which means appointments frequently do not appear in the app. This has been a longstanding problem that has not been resolved. I have decided to switch to another EHR and requested a full data export on 12/7/2025, but I am still waiting for a response. Customer support is average, but the service occasionally shuts down for meetings and holiday closures, which is concerning given that healthcare operates 24/7. Messaging functions are also inconsistent — for example, patients do not always receive cancellation notifications. There are many more issues I could list. I hope someone from will contact me soon to complete my data export request. Switched from [RXNT](https://www.capterra.com/p/110018/rxnt/) Problems with previous one. Too slow to load. Review Source Response from Tebra January 13, 2026 Thank you for taking the time to share your feedback. We apologize for the frustration you have experienced. It appears that one of our representatives has been in touch with you regarding the data export, and while our support phone lines do observe holiday closures, we want to assure you that we have 24/7 monitoring of our mission-critical systems to address any system-wide issues the moment they are identified. You can also submit support cases via our online Help portal any time. Your feedback is important to us, and we will share your comments with our support and product teams to help us improve. FG Freya G. Administrative Staff Hospital & Health Care Used the software for: Less than 6 months ### "A Streamlined Software for Practice Management" March 19, 2026 5.0 My experience with was great starting with the user friendly interface, navigating across different features with the software wasn't stressful although I needed some minimal training to do so at first. Overtime is I had a smooth run without any further training. Pros The presence of it easy interface that didn't require me to do much training before assessing it, as it provides essential tools like medical billing, patient scheduling and EHR in one place enabling easy workflow within my facility. it also enhance communication within my practice and helps keeps patient information organised. Cons It's not so obvious that you may need to learn about some certain features in the software before usage, features like Insurance details and claim and how coding workflow is handled, setting up permission and integration using . Review Source Response from Tebra March 24, 2026 We sincerely appreciate you taking the time to share your experience with Tebra. We are delighted to hear that our user-friendly platform is helping keep your patient information organized and your practice running smoothly. While we understand that mastering specific features like insurance claims, coding, and permissions requires a brief initial learning curve, it is wonderful to know that having scheduling, billing, and your EHR all in one place has ultimately provided your facility with seamless, integrated clinical workflows. CW Chelsea W. Intern Mental Health Care Used the software for: 2+ years ### "Tebra is the best tool to use for client data" April 7, 2026 5.0 My experience with has been positive. It is organized and easy to use, and it keeps up with the dates. Pros is easy to navigate, and I love how simple it is to input client data. I use Tebra during my internship for school, at my practicum site. Cons I personally have no cons with . I've used Central Reach and by far Tebra is way easier to navigate than Central Reach was. Review Source Response from Tebra April 22, 2026 Thank you for your feedback! We are delighted to hear that Tebra's layout and easy navigation have made it easy to manage client data. JT James T. owner Alternative Medicine Used the software for: 2+ years ### "Absolutely terrible system" December 17, 2025 1.0 Absolutely terrible. Customer service is awful. They can't fix anything and close your case with no resolution. The system can't really be used with your phone. When they try to imrpove the system it becomes progressively worse. I would avoid at all costs. Pros Simple and easy to use. Price is fairly low but for what you actually get it is not worth it. The payment system is awful and we had to stop after a month of using it. Cons The system is terrible and has so many errors that occur. Recently the system deleted email, text and phone reminders for 1200 of our clients. We asked about it and they said we must have done it. Why would we do that to ourselves? We only have 2 providers here and neither of us would do that and wouldn't even have the time to. Alternatives considered [Chronotek](https://www.capterra.com/p/86232/Chronotek/) Reason for choosing Tebra Less expensive and easy to use but over time it has become much much worse. Review Source Response from Tebra January 13, 2026 Thank you for sharing your candid feedback. While we're glad that someone has been in touch with you regarding this issue and is working with our engineering team to investigate further, we are truly sorry for the frustration this has caused you and hope we are able to identify a solution soon. VR Verified Reviewer Director of Revenue Cycle and Credentialing Mental Health Care Used the software for: Less than 6 months ### "Individual heroes kept our practice afloat, but systemic support was nowhere to be found." August 19, 2025 4.0 As a Behavioral Health Provider, offers some valuable features—especially its cloud-based flexibility and the dedication of select support staff. However, our experience has been marked by significant billing and credentialing challenges that disrupted operations and required extensive troubleshooting. The system lacks coordination, transparency, and consistent support tools, which are critical for behavioral health practices managing complex payer relationships and compliance. While individual efforts have helped restore stability, broader improvements are needed to truly support providers in this space. Pros ’s cloud-based accessibility is a major advantage—it allows our team to work securely from anywhere, which is essential for a modern practice. I also want to acknowledge the efforts of certain customer support staff who went above and beyond to resolve serious billing issues. Their dedication made a real difference. Cons The onboarding and credentialing processes have been inconsistent and frustrating. We experienced major disruptions to our revenue cycle due to missing taxonomy codes and delayed enrollments. Communication between departments often lacks clarity and accountability, and written guides or follow-up documentation are rarely provided. These gaps create unnecessary stress and operational risk. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Tebra We chose over other platforms like SimplePractice, TheraNest, and Valant because it promised a more integrated experience—combining credentialing, billing, scheduling, and patient communication in one system. The ability to send SMS reminders, customize reports, and manage claims within the same platform was appealing, especially for a behavioral health practice with complex payer requirements. We were also drawn to the idea of streamlining operations and reducing vendor fragmentation. While the features looked great on paper, the execution has fallen short, and we’re still waiting for many of those benefits to materialize. Switched from [Charms](https://www.capterra.com/p/183437/Charms/) FeaturesWe switched from our former EHR because offered features that seemed promising—like SMS reminders, customizable reports, and integrated billing tools. Unfortunately, many of those features have yet to prove themselves in practice. From charting issues to flawed claims setup and unclear training materials, the transition has been more disruptive than expected. The potential is there, but execution and support need serious improvement—especially for Behavioral Health practices. Review Source RH Robbie H. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Customer Service challenges when off-boarding" November 12, 2025 1.0 We were longstanding customers of , and we had no difficulties with them in our more than 10 years as loyal customers. We switched our EMR provider who had integrated billing and we no longer were in need of Tebra's services. Trying to off-board with Tebra has been an absolute nightmare. We have been bounced around from customer service representative to representative with no clear path or communication forward. We had nearly all claims that we kept in Tebra resolved and decided to go to read-only. However, we were not informed that ERAs continuing to come into Tebra (our state MA program was sending ERAs to both EMRs) were considered transactions, even though we are not using them at all in Tebra. This has taken our monthly payment from $300 per month to about $1700 per month for the past four months. Attempting to resolve this with their customer service team has been terrible, they have done NOTHING to attempt to resolve the issue or to help us figure out what we need to do in order to stop the bleeding. Other than telling us we can't have ERAs going into Tebra. Which is a multi-month process with our state to get this changed and is an obvious solution that we have been working on. Finally, our rep suggested re-activating our account, only after Tebra was able to bill us for over $5000 in bogus transaction fees. Reactivating our account has still not happened, even though it has been a week and a half since I made this request. It says a lot about a company how they treat their departing clients. I would never, ever, ever re-engage with Tebra and I caution anyone who is a current customer of theirs. Pros We were very happy customers of theirs for over 10 years. It was a great product and it worked well for us. Customer service was great when ADDING services/ Cons The process of cancelling our service with them has been the absolute worst experience. We have been bounced around with rude and unhelpful customer service staff. Review Source Response from Tebra December 3, 2025 Thank you for sharing your experience. We are very sorry to hear about the difficulties you encountered with unexpected transaction charges while transitioning to read-only access. We understand how frustrating this has been, especially after being a loyal customer for over a decade. We're glad you've recently been connected with a representative to personally address your concerns and provide any additional guidance you need to re-direct your ERAs. We appreciate you bringing this to our attention, as your experience helps us improve our communications and guidance around billing transitions. AF Andrew F. Physician Medical Practice Used the software for: 2+ years ### "Ease-of-use with tebra" November 3, 2025 4.0 Generally good. I'm pleased and I generally do recommend it. Far superior to eClinical Works or Athena in terms of ease of use and accomplishing tasks quickly. Pros It is a very simple and somewhat user-friendly interface. It does not take a lot of steps to accomplish the task. I generally like the product and am pleased with it. Cons There are some very simple tasks that I would like to add to , which after using the product for six years, nobody seems to be listening to me. Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) Reason for choosing Tebra Because e clinical works is a horrible software that is user unfriendly and extremely complicated and waste a lot of time to accomplish any task Review Source Response from Tebra December 3, 2025 Thank you for sharing your experience! We are thrilled to hear that you find our interface simple and user-friendly, especially compared to other options in the market. It is great to know that the platform helps you accomplish your tasks quickly and efficiently. We do value your feedback, and want to assure you that your voice is important to us. We are actively working on improving our feedback channels to better incorporate suggestions from loyal customers like you. HH Hillary H. Physician Medical Practice Used the software for: Less than 6 months ### "Decent EMR, not worth the poor customer service" December 9, 2025 1.0 I’d summarize the post onboarding experience with as, a customer is not heard or valued. The worst process flow in customer service I’ve seen. The experience of calling customer services looks like- inconsistent levels of experience, half the time like talking to a bot who barely understands the EMR at a basic level. The other half you get someone good, who problems solves with you but ultimately cannot fix the issue & has to summit a case. Case follow up by email is also like conversing with a bot, giving inaccurate solutions showing they did not understand the issue. Once they understand the issue, they still give solutions that do not exist in the current EMR (because the Tebra University articles are out of date). For example, my cash based private practice does not take insurance, and we need to store a patient credit cards. It’s literally been three months, and no one has been able to resolve the issue of being able to store a patient’s credit card without charging it, despite that this was assured as a feature by my sales rep. Another example is the A2P platform, sold by my sales representative as a way for customers to get a reminder text from the same area code in which you are located. The one assigned to me is in Illinois, I am located in New York. It has been 4 mos and no one has been able to change this. Overall, the worst part is the avoidance of communication and follow up. My sales rep \[sensitive content hidden\] assured he'd be available if we did not get results with customer service, he is literally does not respond. Managers are unreachable, and there are straight up no-shows for a post on boarding follow up calls. It really seems their focus is on signing people up, but zero on retention. Pros Clean design, patient portal, online scheduling, intake forms, my onboarding manager \[sensitive content hidden\]- she was amazing! Cons The customer service post onboarding is an avoidant interaction. The customer trying to contact and resolve issues, the company brushing off, not listening, or valuing the customer experience. Review Source Response from Tebra January 5, 2026 Thank you for sharing your feedback with us. We understand how frustrating and discouraging it must have been to face these difficulties and delays in resolving your issues. While we’re glad you’re now in touch with a representative working on your concerns, we sincerely apologize for the experiences that left you feeling unsupported. We greatly value our customers and deeply regret that we fell short in conveying that to you. Please know that we take your concerns seriously and are committed to improving. CA Chelsea A. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "So much room for improvement" October 17, 2025 3.0 Not great. Since I just changed EMRs, I don't want to change it again, but I am seriously considering it. Pros The customer support is great. I usually get a response back within 24 hours of putting in a request. It is also a very easy-to-use user interface. Not very complicated. Cons It is easy to have double charts; there isn't a way to avoid it. There isn't a way to share test documents and upload them to the test results. There isn't a way to let a patient sign just a document. You have to upload it, word for word. There isn't a way to create minor portal access for parents, so since I see whole families, parents are having to create a new email account for each child. It is also difficult to offer a refund to patients for overpayment. Medications don't populate under the right diagnoses. If you want them to, then you can't send multiple prescriptions at a time. You can't send medications and prescriptions through the lab screen. You can't sync your patient schedule to your personal schedule, and the mobile app and the web app schedules don't sync. It is also difficult to have a telehealth-only practice in multiple states. Given all these, the value for your money is actually not great. Alternatives considered [Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Reason for choosing Tebra Billing was touted to be the best in the business. Switched from [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) The cost was prohibitive and not manageable for a new practice. Review Source Response from Tebra October 28, 2025 Thank you for sharing your experience with us. We're so glad to hear you've had positive interactions with our customer support team and find the user interface easy to use. That said, we are sorry to hear about the challenges you've encountered with some of our workflows and features. Your feedback is extremely valuable, as it will help our product team continue to improve our solutions to address a wider variety of use cases. MJ Mary J. Owner Administrator Medical Practice Used the software for: 2+ years ### "Unhappy customer" October 16, 2025 2.0 Unhappy with the experience, training was poor and assistance with issues is not as one would expect. Pros I am unsure that I could identify a positive function currently. If I had been asked this question a year ago the answer may have been different. Cons The customer service reps are off shore, you cannot speak to anyone in the US and the language barrier is a challenge. We lost data from our files only to find out they did not have a backup for our data. Their clearing house stops claims and never notifies you so the problem can be resolved. Review Source Response from Tebra October 17, 2025 Thank you for sharing your feedback, and we're truly sorry that your support needs were not met. We'd like to learn more about the data loss and claims issues, and we’d appreciate the opportunity to investigate that further. Please reach out to our Customer Care team via the most recent email on your support case or by calling (866) 93-TEBRA. Thank you for bringing this to our attention, and we hope to have the opportunity to resolve this for you. HR Heidi R. office manager Medical Practice Used the software for: 2+ years ### "Tebra is terrific!" September 11, 2025 5.0 I really enjoy using because it makes managing my practice so much easier. The platform is user-friendly, streamlines scheduling, billing, and patient communication, and helps me stay organized without the stress of juggling multiple systems. I appreciate how everything I need is in one place, saving me both time and energy. Most importantly, it allows me to focus more on my patients and less on administrative tasks. Pros is easy to use and the customer support team is efficient and always available when I need to call. Reports are easy to make and cover all aspects for my practice. Cons What I appreciate most about is that I truly haven’t found any cons. The software is intuitive, reliable, and designed to simplify everyday tasks. From scheduling and billing to patient communication, everything works seamlessly and feels well thought out. It not only saves me time but also gives me peace of mind knowing I have a system I can consistently count on. Switched from [Medesk](https://www.capterra.com/p/166286/Medesk/) My boss did it! I guess had a good sales person and it was less expensive. Review Source Response from Tebra October 14, 2025 Thank you for this wonderful feedback! We're delighted to hear that Tebra has made managing your practice so much easier and that you find our customer support team efficient and always available. It's incredibly rewarding to know that our platform helps you stay organized, saves you time and energy, and most importantly, allows you to focus more on your patients rather than administrative tasks. We're pleased that everything from scheduling and billing to patient communication works seamlessly for you, and that having it all in one place has eliminated the stress of juggling multiple systems. Your trust in our reliable, intuitive software means the world to us. MM Matt M. Pedorthist Medical Practice Used the software for: 1-2 years ### "Not More Bang, More KABOOM For Your Buck" September 27, 2025 5.0 We are on a year and a half with and have had zero hangups or complications. On top of that, we just keep learning more and more on what Tebra has available to us aside from the new features Tebra releases free of charge Pros The ease of use is amazing and the customer support and community help really makes this incredibly easy to learn how to use and onboard with new employees. What I like most is the ability to communicate with patients and staff and also the interface makes navigating and managing patients and their records seamless. A HUGE plus for us is the value Cons Nothing, there are some things that I'd like to be able to customize a little more but is updating all the time with more and more features, its just overall great. Switched from [MD Claim](https://www.capterra.com/p/204477/MD-Claim/) I used it for 3 years and the entire time it felt restricting, limiting, and obsolete Review Source Response from Tebra October 15, 2025 We're thrilled to hear how much value you're getting from Tebra! Thanks for taking the time to share your experience. It's great to know that the ease of use, patient communication features, and our customer community have made a real impact on your practice. We're delighted that you find the platform seamless and are enjoying the continuous updates. AS Angela S. Billing Medical Practice Used the software for: 2+ years ### "What Tebra Means To Me" January 20, 2026 5.0 My overall experience with is overall very well. I do not have complaints, it is a great system for our medical office. Pros makes data entry very easy and a breeze, not only getting patients data entered, but also with billing and claims. Cons The only thing I do not like about is the 2 step authorization, many times I do not have my phone on me and I have to go get it from my locker to get the code when logging on. Review Source Response from Tebra January 30, 2026 Thanks for the feedback! We are thrilled to hear that Tebra has made data entry and billing a breeze for your team. Regarding the 2-step authorization, while we understand the inconvenience of needing your phone, this feature is essential to maintaining the security of sensitive patient data. We are so glad to know the system is working well for your medical office overall. CB Curt B. Doctor of Chiropractic Hospital & Health Care Used the software for: 2+ years ### "Very positive experience" September 16, 2025 5.0 Ease of scheduling and display of schedule is very helpful. I wish there was a better way to track patients who cancel or no-show. I would like to see statistics on how many patients schedule at the time of check out verses calling back later. Pros Easy to use. Customer support is prompt and helpful. Screen interface is good. I worked with another software at my previous practice and the change was pretty smooth for me, except for patient records. Cons I would like to use the patient records portion of the software, but I have a hard time switching from my old Practice Studio software. I was there were more tutorials for the patient management and records portions of the software. Switched from [PracticeSuite](https://www.capterra.com/p/116370/PracticeSuite/) Moved my practice to another practice group. Review Source Response from Tebra September 19, 2025 Thank you for your thoughtful feedback! We're thrilled our scheduling features and customer support have been helpful, and that your transition from the previous software went smoothly. We understand the challenges of switching patient record systems and appreciate your suggestions for improvements. We'll share your ideas with our product development team. CL Cheryl L. Clinic Coordinator Mental Health Care Used the software for: 1-2 years ### "Tebra Is Awesome" June 10, 2025 5.0 OUTSTANDING! Always helpful, professional, and most of all very kind. Never rude. Being on the phone all day helping people can be very challenging. But, I can honestly say that when I have spoken with a representative they are great and willing to go the extra mile to help get you what you need. Pros Customer Service is great. I have never had a bad experience with anyone that has help me. I like the fact that when a representative ask you questions they explain why they are asking the questions. Cons There isn't anything that I don't like. It isn't often when you talk with someone that has pretty much been on the phone all day helping people and they are just as kind and professional when you speak with them. Review Source RC Roy C. Behavioral Therapist Mental Health Care Used the software for: I used a free trial ### "My Honest Summation of Tebra" April 15, 2026 5.0 Overall the training is thorough. Training with no prior experience owing my EHR is a pleasurable onboarding experience with few delays. Pros Training is thorough and consistent. Ease of use once you have completed the training makes the process bearable. . Cons Going through the verification for SMS was a hinderance. Aliso the cost could be more affordable for a first starter. Review Source Response from Tebra April 22, 2026 We greatly appreciate you taking the time to share your onboarding experience with us. It's wonderful to hear that our training was thorough and made using the system a smooth and pleasurable process for you. Your honest feedback regarding the SMS verification steps and the pricing for beginners is also incredibly valuable, as it helps us understand where we can continuously improve the experience for new customers. JF Julia F. Not specifying Alternative Medicine Used the software for: 2+ years ### "DO NOT RECCOMEND " August 8, 2025 1.0 I would not recommend this software to others. Before bought out kareo the software was better. Its extremely frustrating and not very customizable. Pros Honestly i cant say much here. The only thing i can say is that i like that they send patients reminders for appointments but all software's do this. Cons Customer service is actually terrible and they make useless updates INSTEAD of listening to what their clients need/want. When you cancel appointments the calendar doesn't reflect the changes sometimes. When you schedule appointments they don't always get added to the calendar unless you keep trying. Also if you schedule a patient for more than 10 appointments at a time their is no easy way to see their upcoming appointments. you have to manually look at the calendar and find the scheduled appointments... Ter bible and frustrating and takes wayyy to much time away from the important things. Review Source Response from Tebra August 14, 2025 Thank you for sharing your feedback, and we're truly sorry to hear about your difficulties with scheduling. It sounds like you are experiencing an issue which requires further investigation. Your concerns are very important to us, and we’d appreciate the opportunity to work toward a resolution. Please reach out to our Customer Care team via the most recent email on your support case or by calling (866) 93-TEBRA. Thank you for bringing this to our attention, and we hope to have the opportunity to resolve this for you. ME Marcy E. Billing and Jack of all trades Medical Practice Used the software for: 2+ years ### "Tebra is easy to use for every position in the office. " August 28, 2025 5.0 Positive experience, I was skeptical when acquired Kareo but it has been great. I have seen so many improvements in the last 6-12 months. Pros is constantly adding features and listening to customers and making great up grades. I've been using Tebra(Kareo) for over 8 years and it just keeps getting better. The help is great, I can send a message to customer care and get the answers I need. When I call I get exceptional help also. I have done every job in our medical office with the exception of being a provider! Cons I started billing over 2 years ago and there is a learning curve but I have received a lot of support. Review Source Response from Tebra September 2, 2025 We're thrilled to hear about your positive experience over the past 8+ years! It's wonderful to know that you've seen the continuous improvements and feature additions we've been working on. We're so glad our customer care team has been able to provide you with the support you need, whether through messaging or phone calls. Your feedback about the billing learning curve is valuable - we understand it can be challenging initially, but we're pleased our support team could help you through it. Thank you for sticking with us through the transition and for recognizing the improvements we've made in recent months. AKT Anish Kumar T. Process Associate Health, Wellness and Fitness Used the software for: 6-12 months ### "Tebra : Helpful & Worthy" March 17, 2026 5.0 I Love , as I daily download ERA's from here and post them in our software, this give easy access to day-to-day ERA's and show in categorical wise and provides reviewed and Un reviewed ERA's. Tebra is an easily accessible software for all providers Pros Showing ERA's in detail and categorised is very helpful for providers and others to download and verify the information. It is very Easy to Use and Value for Money. Its helps in Managing Patient Records and Claims. Cons User Interface of should be more interactive as it is more like old traditional one. The user interface should be more interactive and helpful for the providers. Also, to report any misiing patient records there should easy way to communicate with the support team immediately. Review Source Response from Tebra March 24, 2026 We truly appreciate you sharing your detailed review of Tebra. We are delighted to hear that the categorization of ERAs makes your daily downloads and patient record management so much easier and more efficient. Your feedback regarding the user interface and support access are also very helpful to us. We are actively working on modernizing the platform's design to be more intuitive and interactive, and we are constantly looking for ways to streamline immediate communication with our support team for urgent issues. Your insights help us build a better experience for all providers. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.