--- title: "Page 2 | Tebra Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Tebra the right Chiropractic solution for you? Explore 1380 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/129169/Tebra/reviews/?page=2" page_type: "reviews" language: "en" --- Tebra 3.9 (1380) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Page 2 - Reviews of Tebra ## Showing most helpful reviews Showing 26-50 of 1380 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BB Barbara B. Executive Director Medical Practice Used the software for: 2+ years ### "Most Satisfied Customer" July 17, 2026 5.0 Pros My experience transitioning to billing through Tebra has been incredibly rewarding. Taking on the responsibility of billing myself initially seemed overwhelming, but the support I have received from the Tebra staff has made the process both manageable and enjoyable. Every member of the Tebra team that I have worked with has been exceptionally knowledgeable, patient, and willing to take the time to explain each step in a way that is easy to understand. They never make me feel rushed and consistently go above and beyond to ensure that I not only resolve the issue at hand but also understand the "why" behind the process so that I can confidently manage it moving forward. What I appreciate most is their commitment to educating their clients. Rather than simply providing an answer, they take the time to teach, troubleshoot, and offer practical solutions. Their professionalism, responsiveness, and willingness to help have been invaluable as I continue to learn the billing side of healthcare administration. In today's healthcare environment, having a support team that is both technically proficient and genuinely invested in their clients' success is rare. The customer service I have experienced with Tebra has exceeded my expectations, and I am grateful for the expertise and encouragement they have provided throughout this transition. Thank you to the entire Tebra team for making what could have been a stressful experience into an empowering one. Your dedication to your clients does not go unnoticed, and I sincerely appreciate the outstanding support you provide. Cons What I liked least about Tebra is that I did not learn how to use the billing module sooner. Had I known how intuitive and comprehensive it was, I would have taken advantage of it much earlier. For years, I relied on outside billing services and assumed that managing medical billing internally would be far too complicated and time-consuming. I have since learned that with the proper training and support from the Tebra team, that assumption was completely wrong. My only regret is the time and opportunities lost before making the transition. Learning the billing module has given me greater transparency, improved confidence in managing claims and reimbursements, and has allowed me to take a more active role in the financial health of my practice. Looking back, I wish I had made this decision sooner. If there is one thing I would change about my experience with Tebra, it would simply be discovering and utilizing the billing module years ago. Alternatives considered [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing Tebra I chose Tebra over AdvancedMD for two primary reasons: cost and transparency. When comparing the two platforms, AdvancedMD required a significantly higher monthly investment and additional fees, despite expecting me and my staff to perform much of the billing work ourselves. I found it difficult to justify paying premium pricing when I would still be responsible for managing many of the day-to-day billing functions. What ultimately made Tebra the clear choice for me was the value it provides. Tebra offers a comprehensive billing platform that is user-friendly, efficient, and supported by an exceptional customer service team. As someone who recently transitioned to managing my own medical billing, I have found that the support and education provided by Tebra have been invaluable. The staff takes the time to explain processes thoroughly and empowers clients to become proficient users of the system. Tebra has allowed me to gain greater control over my practice's financial operations without incurring unnecessary expenses. I appreciate that I am paying for a product that not only meets my needs but also provides the tools and support necessary for my success. Choosing Tebra has proven to be one of the best business decisions I have made for my practice. Review Source Response from Tebra July 30, 2026 Thank you so much for taking the time to share such a thoughtful and detailed review! It's truly wonderful to hear that your transition to managing billing through Tebra has been such a positive and empowering experience. Your kind words about our support team mean the world to us. We firmly believe that understanding the "why" behind every process is just as important as resolving the issue itself, and we're so glad that commitment has made a real difference for you. We completely understand the sentiment of wishing you'd made the switch sooner—but the important thing is that you're here now, and it sounds like you're thriving! The confidence and transparency you've gained in managing your practice's financial health is exactly the outcome we strive for with every client. Thank you for trusting Tebra and for being such a valued partner. Reviews like yours remind us why we do what we do, and we look forward to continuing to support you every step of the way. AD Ariel D. APRN Mental Health Care Used the software for: Less than 6 months ### "A Comprehensive and User-Friendly EHR With Room for Greater Customization" August 11, 2026 5.0 Overall, my experience with Tebra has been positive, and the platform provides many of the essential tools needed for managing an outpatient practice. Once familiar with the system, navigating patient charts, completing documentation, and managing daily clinical responsibilities becomes relatively straightforward. Continued improvements in customization, workflow efficiency, and behavioral health-specific features would make the platform even more valuable. Pros Tebra provides a user-friendly EHR platform that makes clinical documentation and patient management relatively efficient. I particularly appreciate having scheduling, documentation, patient information, and practice management tools available within one system. The platform also supports an organized workflow that can help providers manage a busy outpatient practice. Cons Some areas of Tebra could be more customizable to better accommodate the specific documentation needs of psychiatric and mental health providers. Certain workflows can require additional steps that make documentation more time-consuming than necessary. I would also like to see greater flexibility in psychiatric note templates and improvements that reduce repetitive data entry. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Tebra \*\*Why did you choose Tebra over these alternative products?\*\* I chose Tebra because it provides an integrated platform that combines EHR documentation, scheduling, patient management, and practice-related functions in one system. Compared with alternative products, I found Tebra relatively straightforward to navigate and well suited for managing the daily workflow of an outpatient practice. I also valued the ability to streamline several administrative and clinical responsibilities within a single platform rather than relying on multiple separate systems. Review Source Response from Tebra August 21, 2026 Thank you for taking the time to share such a thoughtful and detailed review! We're glad to hear that Tebra's integrated platform has made managing your outpatient practice more efficient, and that having scheduling, documentation, and practice management tools in one place has been valuable to you. Your feedback about psychiatric and mental health-specific customization, workflow efficiency, and note template flexibility is well noted. These are exactly the kinds of insights that help shape the direction of our platform, and we're continuously working to improve the experience for behavioral health providers. We appreciate you choosing Tebra and look forward to delivering even more of the features that matter most to your practice. EF Eileen F. office manager Medical Practice Used the software for: 2+ years ### "Long time user of Kareo and then Tebra" July 10, 2026 4.0 Satisfied with the ease of use, it is predictable and intuitive. The reports are easy to learn and the search capabilities are generous. Pros Ease of use, billing and payment, easy to train employees, predictable and uncomplicated. I enjoy that it is intuitive. Cons I would prefer to be able to get rid of the Practice Fusion integration, but Tebra does not have diagnosis choices with explanations for the ICD 10 in the encounter screen. Review Source Response from Tebra July 30, 2026 Thank you for sharing such thoughtful feedback! We're glad to hear that Tebra's ease of use, intuitive design, and reporting capabilities are making a difference for you and your team. We appreciate you flagging the Practice Fusion integration and the ICD-10 diagnosis display in the encounter screen — these are valuable insights that help us continue improving the platform. Marina P. CEO Mental Health Care Used the software for: 2+ years ### "Significant Operational Challenges and Lack of Accountability" May 14, 2026 1.0 As the CEO of a behavioral health organization, our overall experience with Tebra was extremely disappointing and operationally disruptive. While every healthcare technology platform may experience occasional challenges, what became most concerning was the repeated pattern of unresolved issues, poor communication, instability within workflows, and lack of meaningful accountability when serious concerns were escalated. The impact on our organization was substantial financially, operationally, and emotionally for our staff. At times, the instability and lack of support created major strain within a healthcare environment where continuity, efficiency, and patient trust are critical. What ultimately led us to leave the platform was not a single issue, but the cumulative effect of repeated operational problems combined with the inability to obtain consistent, effective support and leadership engagement. Based on our experience, I would not choose to partner with this organization again. Pros Initially, Tebra presented itself as an all-in-one platform with appealing promises around practice management, EHR functionality, billing integration, and operational efficiency for healthcare organizations. The concept of having multiple systems integrated under one platform was attractive during the evaluation process. Cons Our organization experienced ongoing workflow instability, lagging systems, unreliable reporting between EHR and billing functions, and repeated communication and support failures. Support often lacked continuity and timely follow-through, making issue resolution extremely difficult. We also experienced significant operational strain related to platform reliability, account management, and post-transition communication. Leadership escalation efforts did not result in meaningful resolution or accountability. Switched from [Ritten](https://www.capterra.com/p/276907/Ritten/) We made the switch because we were no longer able to sit back and work with Tebra's broken systems. I almost lost two employees because they refused to work in this platform. Review Source Response from Tebra May 27, 2026 Thank you for sharing this detailed feedback. We deeply regret that our products and services did not meet your expectations, and that the efforts of our customer care and leadership teams fell short of the outcome you needed. While we're glad we were able to resolve your recent billing issue, we sincerely apologize for the difficulty you endured in addressing it. If you would like further assistance with any other open issues, please don't hesitate to reach out. DS Diane S. Owner Medical Practice Used the software for: 2+ years ### "Tebra for Billing Companies " March 18, 2026 5.0 Often recommend to anyone who contacts me for a recommendation. would not consider changing software for any of my clients. (They ask every year) Pros I have been with Tebra since the transition and merger with Kareo. As a small business and billing company I found that Tebra provides a desktop version that allows added dollars to the bottom line. The software is labor saving and competitive with other products offered in the market. I have owned my company for over 25 years. I am pleased with the added enhancements that Tebra has implemented. Cons I find that some of the support staff do not always understand the software from a billing perspective. However, with my many years of experience I am able to direct and assist in the area that requires support. The staff has always found the solution to my questions. Review Source Response from Tebra March 24, 2026 We sincerely appreciate you taking the time to share your experience and for being such a steadfast partner since the Kareo transition. We are delighted that the software enhancements and desktop version continue to save labor and add value to your billing company. We also value your honest feedback regarding our support team; your 25 years of expertise clearly make a positive difference when collaborating with our staff to find solutions. Thank you for your incredible loyalty and for consistently recommending us to your clients. CF Collette F. Provider Mental Health Care Used the software for: 6-12 months ### "Partnership that matters" February 16, 2026 5.0 This is so much more than value for the money, ease of record keeping and interface, or managing patient accounts and records. It is about support. It is about supporting the billing and payment roles that can be confusing at times especially if one is new to an EHR. The support that Tebra provides to its customers is beyond top notch, they have never waivered in exploring and networking to find an answer to a question or locating who has what is needed to solve a problem. Tebra has shown time and time again that they are a partner in our success. Tebra University as a support and training tool is invaluable and always available to help us navigate what is new to us. Thank you Tebra for partnering with us! Pros Tebra University, customer supports, easy use. There are so many things that are pros such as being able to use one program that meets all of our needs from patient records to billing, it's all there. Cons I know I should put something here but honestly there isn't anything that comes to mind. This program is so straight forward and well rounded to cover all areas of our practice that I can't think of anything other than maybe staying open a bit later than 4 pm. Review Source Response from Tebra February 24, 2026 We're thrilled to hear how Tebra has become such an integral part of your practice! Your kind words about our all-in-one platform, Tebra University, and especially our support team mean the world to us. We're committed to being true partners in your success, and it's wonderful to know that comes through in every interaction. We appreciate the feedback about our support hours and will take that into consideration as we continue improving. Thank you for trusting us with your practice! DG Dan G. Administrator Medical Practice Used the software for: 2+ years ### "Go with Tebra for a good EMR system" February 16, 2026 5.0 Going on five years, we wouldn't choose any other EMR service due to the ease of use and value. The technical department is always thorough in trying to resolve issues as they arrive though complex issues seem to take longer than anticipated at times. Pros Tebra is easy to use and when support is needed it is generally available quickly and a quick resolution! Cons On occasion, it seems there needs to be better communication between Tebra deaprtments when it comes to resolving a complex issue. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Reason for choosing Tebra Ease of use and details in the set up are why we chose Tebra. Review Source Response from Tebra February 23, 2026 Thank you for being a loyal Tebra customer for five years! We're delighted to hear that you find our platform easy to use and that our support team has been responsive in resolving issues quickly. We appreciate your honest feedback about interdepartmental communication on complex issues. We're actively working to improve collaboration across teams to ensure faster, more seamless resolutions. Your experience matters to us, and we're committed to making every interaction with Tebra even better. We're so glad you chose us and continue to find value in what we offer. JM Jennifer M. Authorization and Billing Specialist Medical Practice Used the software for: 2+ years ### "Tebra Does it All!" February 2, 2026 5.0 Our overall experience with Tebra has been nothing but positive, from the onboarding experience to the ease of communicating with patients and receiving payments from patients and insurance companies. Pros Our office has 1 physician specialist, and we do everything in house including billing. The ease of in-house billing combined with the value for the money was the main reason we chose Tebra. Our practice was losing a lot of money when billing was outsourced to a third party! We have been using Tebra for 8 years and have continued to be impressed with the platform. The customer support is top notch and easy to reach. If the support specialist does not know the answer, which rarely happens, but when it is the case, they do the research and actually get back to you with an answer! Tebra continues to update platform features to keep up with medical office needs including communication with patients and on-line bill pay. Cons There is nothing about the platform that our practice does not like. We use both the desktop application and the Tebra app. Review Source Response from Tebra February 9, 2026 Thank you for sharing your experience and for being a loyal customer for the past eight years. We're so thrilled to hear that bringing your billing in-house with Tebra has helped your practice save money and operate more efficiently. It is also wonderful to know that our customer support team and platform updates continue to meet your needs. FG Freya G. Administrative Staff Hospital & Health Care Used the software for: Less than 6 months ### "A Streamlined Software for Practice Management" March 19, 2026 5.0 My experience with Tebra was great starting with the user friendly interface, navigating across different features with the software wasn't stressful although I needed some minimal training to do so at first. Overtime is I had a smooth run without any further training. Pros The presence of it easy interface that didn't require me to do much training before assessing it, as it provides essential tools like medical billing, patient scheduling and EHR in one place enabling easy workflow within my facility. it also enhance communication within my practice and helps keeps patient information organised. Cons It's not so obvious that you may need to learn about some certain features in the software before usage, features like Insurance details and claim and how coding workflow is handled, setting up permission and integration using Tebra. Review Source Response from Tebra March 24, 2026 We sincerely appreciate you taking the time to share your experience with Tebra. We are delighted to hear that our user-friendly platform is helping keep your patient information organized and your practice running smoothly. While we understand that mastering specific features like insurance claims, coding, and permissions requires a brief initial learning curve, it is wonderful to know that having scheduling, billing, and your EHR all in one place has ultimately provided your facility with seamless, integrated clinical workflows. CW Chelsea W. Intern Mental Health Care Used the software for: 2+ years ### "Tebra is the best tool to use for client data" April 7, 2026 5.0 My experience with Tebra has been positive. It is organized and easy to use, and it keeps up with the dates. Pros Tebra is easy to navigate, and I love how simple it is to input client data. I use Tebra during my internship for school, at my practicum site. Cons I personally have no cons with Tebra. I've used Central Reach and by far Tebra is way easier to navigate than Central Reach was. Review Source Response from Tebra April 22, 2026 Thank you for your feedback! We are delighted to hear that Tebra's layout and easy navigation have made it easy to manage client data. BS Betty S. Office Manager Medical Practice Used the software for: 2+ years ### "Tebra Is Wonderful" January 19, 2026 4.0 On a day to day basis, Tebra meets the need of my practice without any hassles and makes my day run so much better and more efficiently. In the event of an issue, it is usually handled quickly and easily. The patient records are always up to date and easily accessible. It is easy to switch back and forth in the system for the info I need at the time. Tebra doesn't need much "tweaking" at all in my opinion. Pros The system is easy to use. I have been using this system sine 2013 when we began it was Kareo. The support is almost always ready and able to help me with any issues in a polite and timely manor. The cost seems a little high, but the quality, convenience and reliability are great. Cons Sometimes the customer care support are heavily accented and it is hard for an old southern girl to pick up on what is being said in the conversation. Sometimes the support person doesn't really think I know what I am talking about and I have to make the second request to get a different person to actually hear my need. Switched from [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) to be more update to date with our electronic records when we made the switch to WebPt Review Source Response from Tebra January 30, 2026 Thanks so much for taking the time to share your experience! It means a lot to us especially coming from a long time customer. We are delighted to hear that Tebra keeps your practice running efficiently and that you find the system easy to use. We also appreciate your honest feedback regarding pricing and your interactions with our support team. We take your concerns seriously, as we want to ensure every support interaction is helpful and seamless. We are glad to be a reliable partner for your practice. SM Sam M. ARNP Medical Practice Used the software for: 1-2 years ### "Multiple frustrating problems. " December 31, 2025 2.0 There are no perfect EHRs out there. Tebra is just another EHR with many issues which should have been easily fixed. Medication scripts does not contain my office fax. They are unable to fix it. Multiple issues. Pros Nothing I can mention here. Another average EHR with multiple issues, with slow responses to complaints. Cons I’ve experienced many frustrating issues with this EHR. Calendar appointments are often inaccurate, and the mobile app does not sync reliably, which means appointments frequently do not appear in the app. This has been a longstanding problem that has not been resolved. I have decided to switch to another EHR and requested a full data export on 12/7/2025, but I am still waiting for a response. Customer support is average, but the service occasionally shuts down for meetings and holiday closures, which is concerning given that healthcare operates 24/7. Messaging functions are also inconsistent — for example, patients do not always receive cancellation notifications. There are many more issues I could list. I hope someone from Tebra will contact me soon to complete my data export request. Switched from [RXNT](https://www.capterra.com/p/110018/rxnt/) Problems with previous one. Too slow to load. Review Source Response from Tebra January 13, 2026 Thank you for taking the time to share your feedback. We apologize for the frustration you have experienced. It appears that one of our representatives has been in touch with you regarding the data export, and while our support phone lines do observe holiday closures, we want to assure you that we have 24/7 monitoring of our mission-critical systems to address any system-wide issues the moment they are identified. You can also submit support cases via our online Help portal any time. Your feedback is important to us, and we will share your comments with our support and product teams to help us improve. JT James T. owner Alternative Medicine Used the software for: 2+ years ### "Absolutely terrible system" December 17, 2025 1.0 Absolutely terrible. Customer service is awful. They can't fix anything and close your case with no resolution. The system can't really be used with your phone. When they try to imrpove the system it becomes progressively worse. I would avoid at all costs. Pros Simple and easy to use. Price is fairly low but for what you actually get it is not worth it. The payment system is awful and we had to stop after a month of using it. Cons The system is terrible and has so many errors that occur. Recently the system deleted email, text and phone reminders for 1200 of our clients. We asked Tebra about it and they said we must have done it. Why would we do that to ourselves? We only have 2 providers here and neither of us would do that and wouldn't even have the time to. Alternatives considered [Chronotek](https://www.capterra.com/p/86232/Chronotek/) Reason for choosing Tebra Less expensive and easy to use but over time it has become much much worse. Review Source Response from Tebra January 13, 2026 Thank you for sharing your candid feedback. While we're glad that someone has been in touch with you regarding this issue and is working with our engineering team to investigate further, we are truly sorry for the frustration this has caused you and hope we are able to identify a solution soon. AC Aurora C. Owner, provider, administrator, biller Mental Health Care Used the software for: 1-2 years ### "Reliable platform with a wonderfully supportive and informative team" July 6, 2026 5.0 Wonderful, consistent, reliable - from the first time I contacted a Tebra representative the experience, the support and education have been so very helpful! Pros All services are very helpful! I cannot imagine a better supportive platform! Patient records are clear and easy to use, scheduling is reliable and consistent, and the billing process is manageable. I don't use a biller and I can make it all work with intermittent support from your amazing team. Cons The AI feature is a bit too loaded, but I am getting used to it. There are no other concerns - I love the platform!! Review Source Response from Tebra July 8, 2026 Thank you so much for taking the time to share such detailed and thoughtful feedback! Reviews like yours genuinely make our day. We're thrilled to hear that patient records, scheduling, and billing are working so seamlessly for you—especially knowing you're managing the billing process independently. That's exactly the kind of empowering experience we set out to create. It also warms our hearts to hear that our support team has made such a positive impression from day one. We'll be sure to pass your kind words along to them. We're committed to being a platform you can always count on, and we look forward to continuing to support you and your practice. Don't hesitate to reach out anytime—we're always here to help! HM Hope M. Nurse Practitioner Health, Wellness and Fitness Used the software for: 1-2 years ### "I am grateful I found Tebra " January 22, 2026 5.0 I love the system, I am 2 years in and am so far happy with it. Its a very affordable system, that is easy to use. Pros Value for my money, I am a new independent provider and starting up as a new business owner requires a bit of financial prowess. Tebra allowed me a reasonable package without breaking the bank! and suites my itty bitty claims as I currently only have about 10 clients, it just makes sense. Compared to other EMRs that quoted massive fees and could careless about small businesses like myself. Cons Wish they had more templates and forms that can be easily altered/edited to suite my business needs. Also more click and sign smart sets, as typing and the AI note assist doesn't always take care of the simple task, its a quick addition I hope they add. Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[NetHealth](https://www.capterra.com/p/83568/NetHealth/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing Tebra Affordability, it made sense for a small business like me to have something that would not put me in the hole. Review Source Response from Tebra January 30, 2026 Thank you for your detailed review! We are delighted to hear that Tebra has provided the financial flexibility your new independent practice needs. It is great to know the system is working well for your client volume. We understand how important efficiency is for a small business, and we will certainly pass along your suggestions for improving form templates and click and sign features to our product team. GO Geralda O. DNP Medical Practice Used the software for: 6-12 months ### "Be aware when decide not to continue with service" July 24, 2026 1.0 Average-Service was ok until decide to go with another biller. I did everything in my power to leave service peacefully, unfortunately Tebra staff did not feel that same. Pros Payment was affordable for a new practice. Credentialling was not difficult. Support availability was lack. Cons I had Tebra for billing and everything was fine. When my contract was almost over I gave them over 60 days notice as per contract required 60 days.My contract was due to complete 6/29/26. I made payment regularly although I was using another biller. When I notice my request I put on 4/1/26 was still pending 5/29/26, I reach out by phone to follow on the status. The lady cancel my account on the spot not leaving any access for me to check on my pending cases. Two weeks later, I received an invoice for $408. I tried reaching out to find out the reason but did not received a feedback. Now I check on the statues of my request to find out the request was cancel. Alternatives considered [Practice EHR](https://www.capterra.com/p/159036/Practice-EHR/) Reason for choosing Tebra Pricing- Last minute, I chose Tebra after a long debate. Review Source Response from Tebra August 6, 2026 Thank you for taking the time to share your experience — we're truly sorry for the frustration this situation has caused. The way your cancellation and subsequent invoice inquiry were handled falls well short of the standard we hold ourselves to, and we sincerely apologize for that. You deserved clear communication and a smooth transition, and that didn't happen here. We want to make this right — someone from our team will be reaching out to you directly to address your concerns as soon as possible. RH Robbie H. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Customer Service challenges when off-boarding" November 12, 2025 1.0 We were longstanding customers of Tebra, and we had no difficulties with them in our more than 10 years as loyal customers. We switched our EMR provider who had integrated billing and we no longer were in need of Tebra's services. Trying to off-board with Tebra has been an absolute nightmare. We have been bounced around from customer service representative to representative with no clear path or communication forward. We had nearly all claims that we kept in Tebra resolved and decided to go to read-only. However, we were not informed that ERAs continuing to come into Tebra (our state MA program was sending ERAs to both EMRs) were considered transactions, even though we are not using them at all in Tebra. This has taken our monthly payment from $300 per month to about $1700 per month for the past four months. Attempting to resolve this with their customer service team has been terrible, they have done NOTHING to attempt to resolve the issue or to help us figure out what we need to do in order to stop the bleeding. Other than telling us we can't have ERAs going into Tebra. Which is a multi-month process with our state to get this changed and is an obvious solution that we have been working on. Finally, our rep suggested re-activating our account, only after Tebra was able to bill us for over $5000 in bogus transaction fees. Reactivating our account has still not happened, even though it has been a week and a half since I made this request. It says a lot about a company how they treat their departing clients. I would never, ever, ever re-engage with Tebra and I caution anyone who is a current customer of theirs. Pros We were very happy customers of theirs for over 10 years. It was a great product and it worked well for us. Customer service was great when ADDING services/ Cons The process of cancelling our service with them has been the absolute worst experience. We have been bounced around with rude and unhelpful customer service staff. Review Source Response from Tebra December 3, 2025 Thank you for sharing your experience. We are very sorry to hear about the difficulties you encountered with unexpected transaction charges while transitioning to read-only access. We understand how frustrating this has been, especially after being a loyal customer for over a decade. We're glad you've recently been connected with a representative to personally address your concerns and provide any additional guidance you need to re-direct your ERAs. We appreciate you bringing this to our attention, as your experience helps us improve our communications and guidance around billing transitions. AF Andrew F. Physician Medical Practice Used the software for: 2+ years ### "Ease-of-use with tebra" November 3, 2025 4.0 Generally good. I'm pleased and I generally do recommend it. Far superior to eClinical Works or Athena in terms of ease of use and accomplishing tasks quickly. Pros It is a very simple and somewhat user-friendly interface. It does not take a lot of steps to accomplish the task. I generally like the product and am pleased with it. Cons There are some very simple tasks that I would like to add to tebra, which after using the product for six years, nobody seems to be listening to me. Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) Reason for choosing Tebra Because e clinical works is a horrible software that is user unfriendly and extremely complicated and waste a lot of time to accomplish any task Review Source Response from Tebra December 3, 2025 Thank you for sharing your experience! We are thrilled to hear that you find our interface simple and user-friendly, especially compared to other options in the market. It is great to know that the platform helps you accomplish your tasks quickly and efficiently. We do value your feedback, and want to assure you that your voice is important to us. We are actively working on improving our feedback channels to better incorporate suggestions from loyal customers like you. RC Roy C. Behavioral Therapist Mental Health Care Used the software for: I used a free trial ### "My Honest Summation of Tebra" April 15, 2026 5.0 Overall the training is thorough. Training with no prior experience owing my EHR is a pleasurable onboarding experience with few delays. Pros Training is thorough and consistent. Ease of use once you have completed the training makes the process bearable. . Cons Going through the verification for SMS was a hinderance. Aliso the cost could be more affordable for a first starter. Review Source Response from Tebra April 22, 2026 We greatly appreciate you taking the time to share your onboarding experience with us. It's wonderful to hear that our training was thorough and made using the system a smooth and pleasurable process for you. Your honest feedback regarding the SMS verification steps and the pricing for beginners is also incredibly valuable, as it helps us understand where we can continuously improve the experience for new customers. RW Rosana W. Owner CEO Medical Practice Used the software for: Less than 6 months ### "The best software ever!" July 21, 2026 5.0 Excellent! Without any training, I was able to use the system and follow prompts so easily. I absolutely love the software. Pros How easy it is to navigate the system. The support from the Tebra team is outstanding. \[sensitive content hidden\], our customer support representative, is excellent. Cons So far, I do not have any negative comments or items that should be improved. The Tebra team resolves issues very quickly. Alternatives considered [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[ecWebs](https://www.capterra.com/p/10036343/ecWebs/)[Patagonia Health](https://www.capterra.com/p/125099/Patagonia-Health-EMR/) Reason for choosing Tebra Because it is affordable and easy to use. Tebra has all the features that my telehealth clinic needs. Switched from [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) The product's price and quality are easy to navigate. Review Source Response from Tebra July 30, 2026 Thank you so much for this wonderful feedback! We're thrilled to hear that Tebra has been a great fit for your telehealth clinic—easy to navigate, affordable, and packed with the features you need. It's especially rewarding to know you were able to hit the ground running without any formal training. Our support team will be equally delighted to hear your kind words. We truly value your partnership and look forward to continuing to support your clinic's success! HH Hillary H. Physician Medical Practice Used the software for: Less than 6 months ### "Decent EMR, not worth the poor customer service" December 9, 2025 1.0 I’d summarize the post onboarding experience with Tebra as, a customer is not heard or valued. The worst process flow in customer service I’ve seen. The experience of calling customer services looks like- inconsistent levels of experience, half the time like talking to a bot who barely understands the EMR at a basic level. The other half you get someone good, who problems solves with you but ultimately cannot fix the issue & has to summit a case. Case follow up by email is also like conversing with a bot, giving inaccurate solutions showing they did not understand the issue. Once they understand the issue, they still give solutions that do not exist in the current EMR (because the Tebra University articles are out of date). For example, my cash based private practice does not take insurance, and we need to store a patient credit cards. It’s literally been three months, and no one has been able to resolve the issue of being able to store a patient’s credit card without charging it, despite that this was assured as a feature by my sales rep. Another example is the A2P platform, sold by my sales representative as a way for customers to get a reminder text from the same area code in which you are located. The one assigned to me is in Illinois, I am located in New York. It has been 4 mos and no one has been able to change this. Overall, the worst part is the avoidance of communication and follow up. My sales rep \[sensitive content hidden\] assured he'd be available if we did not get results with customer service, he is literally does not respond. Managers are unreachable, and there are straight up no-shows for a post on boarding follow up calls. It really seems their focus is on signing people up, but zero on retention. Pros Clean design, patient portal, online scheduling, intake forms, my onboarding manager \[sensitive content hidden\]- she was amazing! Cons The customer service post onboarding is an avoidant interaction. The customer trying to contact and resolve issues, the company brushing off, not listening, or valuing the customer experience. Review Source Response from Tebra January 5, 2026 Thank you for sharing your feedback with us. We understand how frustrating and discouraging it must have been to face these difficulties and delays in resolving your issues. While we’re glad you’re now in touch with a representative working on your concerns, we sincerely apologize for the experiences that left you feeling unsupported. We greatly value our customers and deeply regret that we fell short in conveying that to you. Please know that we take your concerns seriously and are committed to improving. BM Brandy M. Owner and Provider Mental Health Care Used the software for: Less than 6 months ### "Excellent for my needs" February 12, 2026 5.0 Excellent! I love the ease and the AI is also quite accurate with very few changes necessary! Customer support is responsive and most the answers are found in a quick Google search which is a wonderful attribute. Pros Excellent, affordable, user-friendly product! I looked at quite a few products and Tebra was a clear standout! Cons I have no complaints thus far. The billing section has been the most difficult, but I attribute that to my lack of experience rather than the program itself. Alternatives considered [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Tebra The user-interface, the ease of the AI Assist, the value, and customer support. Review Source Response from Tebra February 23, 2026 Thank you so much for this wonderful review! We're thrilled to hear that Tebra stood out among the options you considered and that our user-interface, AI Assist, and value made such a positive impression. It's great to know the AI is saving you time with minimal changes needed, and we appreciate your kind words about our customer support team. As you continue using the billing section, you'll find it becomes more intuitive—and our support resources are always here if you need them. We're delighted to have you as part of the Tebra community! AS Angela S. Billing Medical Practice Used the software for: 2+ years ### "What Tebra Means To Me" January 20, 2026 5.0 My overall experience with Tebra is overall very well. I do not have complaints, it is a great system for our medical office. Pros Tebra makes data entry very easy and a breeze, not only getting patients data entered, but also with billing and claims. Cons The only thing I do not like about Tebra is the 2 step authorization, many times I do not have my phone on me and I have to go get it from my locker to get the code when logging on. Review Source Response from Tebra January 30, 2026 Thanks for the feedback! We are thrilled to hear that Tebra has made data entry and billing a breeze for your team. Regarding the 2-step authorization, while we understand the inconvenience of needing your phone, this feature is essential to maintaining the security of sensitive patient data. We are so glad to know the system is working well for your medical office overall. CA Chelsea A. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "So much room for improvement" October 17, 2025 3.0 Not great. Since I just changed EMRs, I don't want to change it again, but I am seriously considering it. Pros The customer support is great. I usually get a response back within 24 hours of putting in a request. It is also a very easy-to-use user interface. Not very complicated. Cons It is easy to have double charts; there isn't a way to avoid it. There isn't a way to share test documents and upload them to the test results. There isn't a way to let a patient sign just a document. You have to upload it, word for word. There isn't a way to create minor portal access for parents, so since I see whole families, parents are having to create a new email account for each child. It is also difficult to offer a refund to patients for overpayment. Medications don't populate under the right diagnoses. If you want them to, then you can't send multiple prescriptions at a time. You can't send medications and prescriptions through the lab screen. You can't sync your patient schedule to your personal schedule, and the mobile app and the web app schedules don't sync. It is also difficult to have a telehealth-only practice in multiple states. Given all these, the value for your money is actually not great. Alternatives considered [Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Reason for choosing Tebra Billing was touted to be the best in the business. Switched from [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) The cost was prohibitive and not manageable for a new practice. Review Source Response from Tebra October 28, 2025 Thank you for sharing your experience with us. We're so glad to hear you've had positive interactions with our customer support team and find the user interface easy to use. That said, we are sorry to hear about the challenges you've encountered with some of our workflows and features. Your feedback is extremely valuable, as it will help our product team continue to improve our solutions to address a wider variety of use cases. MM Matt M. Pedorthist Medical Practice Used the software for: 1-2 years ### "Not More Bang, More KABOOM For Your Buck" September 27, 2025 5.0 We are on a year and a half with Tebra and have had zero hangups or complications. On top of that, we just keep learning more and more on what Tebra has available to us aside from the new features Tebra releases free of charge Pros The ease of use is amazing and the customer support and Tebra community help really makes this incredibly easy to learn how to use and onboard with new employees. What I like most is the ability to communicate with patients and staff and also the interface makes navigating and managing patients and their records seamless. A HUGE plus for us is the value Cons Nothing, there are some things that I'd like to be able to customize a little more but Tebra is updating all the time with more and more features, its just overall great. Switched from [MD Claim](https://www.capterra.com/p/204477/MD-Claim/) I used it for 3 years and the entire time it felt restricting, limiting, and obsolete Review Source Response from Tebra October 15, 2025 We're thrilled to hear how much value you're getting from Tebra! Thanks for taking the time to share your experience. It's great to know that the ease of use, patient communication features, and our customer community have made a real impact on your practice. We're delighted that you find the platform seamless and are enjoying the continuous updates. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.