# Page 20 | Tebra Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 20 - Is Tebra the right Physical Therapy solution for you? Explore 1362 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129169/Tebra/reviews --- Tebra 3.9 (1362) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 30th, 2026 # Page 20 - Reviews of Tebra ## Showing most helpful reviews Showing 476-500 of 1362 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use cB carrolyn B. LPN Office Manager Hospital & Health Care Used the software for: 2+ years ### "Kareo for a smaller clinic" June 3, 2021 4.0 Does the job Pros practical for a small clinic but wish there was more education for use and functionality Cons lack of education on features other than YouTube videos, Review Source DK Dee K. Billing Director Hospital & Health Care Used the software for: 6-12 months ### "Kareo Medical Billing Software Review" September 3, 2019 4.0 I have 2 different companies that use Kareo - if it wasn't for our CSC I would not have advised my 2nd company to use Kareo. The other CSC is not helpful at all. Pros Our CSC is a true asset to your company! He was always there to assist with my questions, and made sure that I understood how to properly maneuver the system. Cons Kareo needs to improve their training. Most people don't like a cookie cutter approach for training (i.e. videos, trainers that only teach what is on their agenda) Review Source Response from Tebra September 13, 2019 Hi Dee, we appreciate you taking the time to write an honest review. We will take your feedback to help improve the customer experience. We are happy to continue to support you and your business. Best, Kareo VR Verified Reviewer Owner Medical Practice Used the software for: Less than 6 months ### "Absolute waste of time and money" September 8, 2021 1.0 Bait and switch, hard sell, they actually rang a bell in the background when I said yes to their "service" Pros Nothing. Not helpful, not easy to deploy, abysmal customer service Cons As above, expensive ZERO ROI! Too much time required for implementation, wanted to shift domain to their control, dismantle existing expensively designed website. What they proposed to replace it with was garbage created by a high school student probably smoking weed Review Source BC Becky C. Practice Manager Hospital & Health Care Used the software for: 1-2 years ### "Increased our visibility " March 30, 2021 5.0 PatientPop has been very flexible with pricing and helping us to afford their plan. Customer service is amazing! They are quick to respond and resolve issues. They're great about making changes to our website and keeping it up to date. Pros Patient Pop has increased or visibility and has significantly improved our number of new clients. It's easy to use and track. Cons It's another system to manage which can be difficult for staff. Alternatives considered [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Reason for choosing Tebra Came highly recommended and sales team was very accommodating. Review Source SD Scott D. Billing and office manager Medical Devices Used the software for: 1-2 years ### "Customer service " February 21, 2024 5.0 Pros VERY user friendly Great customer service staff Can definitely rely on them Cons Unfortunately some long wait time's which isn't there fault Review Source VR Verified Reviewer Dentist Medical Practice Used the software for: 6-12 months ### "Overpriced for the services received." October 19, 2018 1.0 Poor client services and for the price you are better off someplace else. Pros The sales rep is a good representative. Their websites are of good quality. Cons There follow up is poor. Their SEO was not what was promised. When a "review" of your stats did happen, they used falsified information. I had their portal of my information up in one screen and the stats they showed were not what was on the screen and VERY elevated. Review Source AR Anupama R. MD Medical Practice Used the software for: 2+ years ### "kareo is user friendly" July 25, 2019 5.0 cost-effective and in house billing Pros ease of use, no claims are lost billing cycle easily available Cons duplicate eras from some insurances customer service not easily available on phone Reason for choosing Tebra works well with practice fusion Review Source wY wenying Y. M.D. Medical Practice Used the software for: 2+ years ### "Kareo Medical Billing Software Review" January 14, 2020 1.0 Deeply awful. Planing to switch to other company Pros Having issues with "Proof of timely filling" form. Called and sent emails numerous times for numerous time within several weeks. But the issue never been resolved. Cons A lot of issues. Proof of timely filing, ARB Review Source Response from Tebra January 16, 2020 Hello Wenying, Thank you for providing your feedback. We apologize for the issue you've experienced with obtaining Timely Filing from our system. We are currently working on an expedient resolution. We will be reaching out to you directly to provide more information and consistent updates. Best, Kareo AB Anh B. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Too many time software are down during work day" August 31, 2021 3.0 We have a lot issue and Pros I like billing through Stripe. Sending group messages for patients 6 months and 1-year reminders Cons Sofware has problem almost every week. Creating a frustrating environment and lost capital for the practice. We got some customer service that hangs up the phone call. Scheduling for follow-ups is not available. Reason for choosing Tebra clinical - supervision, billing Review Source JL JANELL L. Owner Medical Practice Used the software for: 2+ years ### "LOVING KAREO SOFTWARE" October 30, 2020 5.0 Pros I have been using Kareo for over 4 years. It was easy to set-up the Inventory for each Insurance Carrier. I love the automatic posting capability. The software is user friendly so that help's me as an Owner to train new staff on billing. I also love the "unpaid insurance claim" report that helps my employees to work the Account's Receivable's. Cons I really do not have any dislikes about Kareo Software. It fills all my needs for billing. Review Source DB Dorothy B. Physician Medical Practice Used the software for: Less than 6 months ### "Just Don't Do It." November 3, 2016 1.0 My biller used Kareo. When her business closed I stayed with Kareo billing and started using the EHR because it was free if you used their billing services. I never liked the actual EHR but it's integration with the billing software was important. I previously used the old version of MISYS which was noncompliant with the new rules under Obamacare. In comparison to MISYS and like anything free, this program is far, far inferior. It was like going from a Mercedes to a bicycle. Some examples: ·Scanned documents are all lumped together in one box unlike MISYS where documents are sorted under consults, studies, labs, hospital, etc and easily found. ·The font on prescriptions is 6-8 and can't be changed. It's so tiny I'm embarrassed whenever I have to give a patient a script. ·I'm in Ohio. Kareo was cited by the Ohio Pharmacy Board for noncompliance. Escribing was shut down all summer. Now at the end of the day I have to print out and maintain a list of every script I write. ·I can't see prescriptions from other doctors. They don't use Silver Scripts. I could go on but the worse thing just happened. I was given a 28 day notice of a 40 % price increase in what they charge me for billing so I'm leaving. I discovered, as did another reviewer in this thread, that my data is hostage. I'll have to pay monthly to JUST LOOK at the EHR data. Or I can printout every patient's chart before they shut me off. They are shaking me down and holding my data as hostage. This is egregious but probably legal on their part and is probably in the contract I signed. Pros It's in the cloud so easily accessed Cons It's in cloud so your data will be hostage when you leave. Review Source PS Paul S. MD Health, Wellness and Fitness Used the software for: 6-12 months ### "Good starting point, but not great if you want to grow your practice long term" March 30, 2021 3.0 Not great. It was a good starting point to understand SEO and website development, but I am moving on to a more personalized, higher quality platform (albeit more expensive). PP is a good start that is relatively affordable. It has not translated into incresed volume for my pratice 6 months into it. Pros Set up was relatively easy. At the beginning, there was significant enthusiasm from development team. Website got done and uploaded in reasonable time. Cons Too "template-y", my website looks just like any other. SEO has not been effective, still languishing in the 4th or 5th search page in Google. Customer service is clunky, slow to respond. Too bureaucratic, like the cable company. No designated contact or advisor. Once my website was up and running, that was it in terms of follow up, etc. Reason for choosing Tebra Patient Pop had a discount from my insurance company. Review Source AB Amy B. Billing and A/R Medical Practice Used the software for: 2+ years ### "Kareo billing software" March 1, 2019 5.0 I have been working with Kareo for Five years now and it has only gotten better. Pros So easy to use. Customer service is wonderful. Billing is very easy using Kareo. Payment collections is very easy. Adding documents into the charts are easy. Kareo has everything my company needs. Cons I don't have any complaints. When I had concerns, I reached out to Kareo and they made the appropriate changes. My company has used Kareo for the past 6 years and it has worked for us for all our needs. Review Source SH Samantha H. Owner Accounting Used the software for: 6-12 months ### "Great for billing needs, but missing support + some functionality" May 18, 2021 4.0 I like it! It helps us be more efficient as a billing company, but there is room for improvement. Pros I love that it helped streamline my processes as a billing company! It has some great features and I definitely couldn't do what I do without it. Cons Support is terrible- we have open tickets from months ago. I wish that we had a designated account manager to help when things pop up. There are some confusing features or things that don't quite work perfectly, and again, if we had additional or responsive support, it would make it easier to tackle those things that pop up. Reason for choosing Tebra Tracking claims and ERAS as well as invoicing capabilities and because Kareo does more than JUST submitting claims (I was using a clearinghouse to submit directly before), referred by trusted colleagues. Review Source SF Samantha F. Medical Receptionist Medical Practice Used the software for: 2+ years ### "Really easy for billing " January 11, 2023 5.0 Pros Easy to use, insurance verification is accurate Cons The requirement to install the program every time there's a new update is a little annoying Review Source JS Jordan S. Physician Mental Health Care Used the software for: Less than 6 months ### "Poor customer service" February 16, 2020 3.0 Expierence getting signed up and giving them my money was easy and seamless. After that.... things did not go well. I am unable to write notes for my practice and after more than several hours on the phone with the technicians the problem was not solved. Then my onboarding coach and I had a meeting set and and he was reasonable with understanding that if my product did not work then going through trying to use the software was pointless. Expressed my concerns for the software not working which he said he will talk to the support team working on my way. Several days later no response from support team about ny ability to fully use the software. Several more days go by and still no word from support staff. Had my second appointment with onboarding coach who asked about if I had been contacted by the support team. Still a no on that topic. Therefore I had to cancel second onboarding meeting. It has been over a week and a half and still no word from the technical team even after I suggested to delete the account and start over. Have not been able to use my EHR in this amount of time. Very frustrating. Pros Have not been able to use it for its intended purpose. Cons Customer service . Never called back about problems with software not working Review Source Response from Tebra March 2, 2020 Hello Jordan. Thank you very much for sharing your feedback with us. We welcome and appreciate all feedback provided, as it helps us to improve as an organization. We do sincerely apologize for the hardship you experienced, and we are working to ensure this does not happen again in the future. We see that you spoke to a representative at our office on February 18th and we were ultimately able to resolve your concern. Please feel free to reach out to us again if you have any other questions or concerns, as we are more than happy to assist you. Thank you again for sharing your experience, and we look forward to working with you in the future! Best, Kareo JH Jamie H. Office Manager Hospital & Health Care Used the software for: 2+ years ### "5 star" September 30, 2019 5.0 Pros This software is user friendly & easy to use. Cons The only down side is if the patient has more than 2 insurances that it doesn't carry over from web pt to kareo for billing. Switched from [MEDENT](https://www.capterra.com/p/126301/MEDENT/) We were using an out side billing service but switched back to a in house billing specialist. Review Source MD Maria D. Asst to Office Manager Medical Practice Used the software for: 1-2 years ### "Excellence with Patient Pop software and customer service." September 30, 2020 5.0 Excellent service and marketing tools as well as others described above! Pros Website is easily adjustable and updated with a super knowledgeable and efficient supportive staff. The book on line feature and patient pop confirmation system is super helpful and efficient! The updated website reviews and google/ other review systems are always current , synchronized and in check. We are alerted to rare client concrrns Immediately. Client data is shared Periodically to guide our decision making policies for ongoing growth and improvements! Cons A few scheduling telemed coordinations with two of our other systems are currently being addressed. Review Source JB James B. Practice Administrator Hospital & Health Care Used the software for: 1-2 years ### "Easy to use main portal page." April 5, 2021 4.0 Pros PatientPop is easy to follow and use. The main portal page looks and feels very easy to use. It's not the high-end technical but I think that was intentional so that everyone can easily use. Cons The initial set-up process was very compartmentalized by different team of people assigned to the task. It was very efficient and fast but at the same time, there were some hick-ups with some team not knowing what was done or had problems communicating with each other it seems. But once brought this up, it was handled accordingly by the team lead. Reason for choosing Tebra Ability to combine all the services front and back-end by one company. Review Source jR james R. physical therapist Hospital & Health Care Used the software for: 6-12 months ### "Slow, website never works" June 1, 2023 1.0 Pros I don't like Kareo for anything. It is a pain and slows me down Cons It is slow, not time efficient. I don't want to call customer service daily to help fix my problems. Review Source SE Shelby E. Office Assistant/Biller Medical Practice Used the software for: Less than 6 months ### "Kareo Review" September 8, 2021 5.0 Great Pros Very user friendly, can correct mistakes very easily if needed, adjust appointments with ease Cons Documentation of last menstrual period. A section to document that appointment date and time and notes of a referral sent. A way for children to have access to the patient portal without having to have their own email address Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Needed a more basic software for being a smaller practice Review Source JH Jenifer H. Office Manager Medical Practice Used the software for: 2+ years ### "Easy to use" October 12, 2020 5.0 In the beginning I was a bit overwhelmed with the features of this program, but once you are able to find your way around it is so easy to work with and the support team is great. Pros I've used Kareo for the past 8 years and the support staff is wonderful and very helpful, they know their product and always come through with solving the problem in one call. Cons The one feature I would love to see is where our company's name can appear on certain reports, I've been requesting this for a while now so am waiting for that. Review Source SA Shelly A. Practice manager Medical Practice Used the software for: 6-12 months ### "Happy practice " December 1, 2018 4.0 Pros It takes Care of most of our needs and is user friendly. We love the fact that Kareo listens to our needs and works on updates. Their customer service is outstanding. Cons There some few areas that need to be improved sooner than later. 1 -When you send a referral the demographics should be included and the options to send labs and studies. 2- when you upload results for the Dr you should be able to assigned them to the dr for reviewing and signing off on them. ( we can do labs and studies but not referrals or consuls or other important things. 3. The hospitalization and procedure section needs to be improved. Because when people get admitted to the hospital they generally have studies done and that section does not allow you to add any more than one thing per day. 4. I feel there should be a place for the hippa to be documented in the demographics sections. We currently use the note section in the demographics and document it there. Review Source LD Lori D. Nurse Practitioner, Owner Hospital & Health Care Used the software for: Less than 6 months ### "Bad Product, Even Worse Contract" September 17, 2020 1.0 Very poor, don't use it. Pros The initial customer service was reasonable. Cons I had good customer service initially with Kareo. However, be careful when you are signing their contract and be certain this is the product your want. I was given a "deal" to sign on for one year. Ultimately, when I delved further into the product, I realized that it would not work for me. I never even used the EMR. Kareo refused to consider any discount, any suspension, or any change at all. I am therefore required to pay for the product which I never used for a full year (actually 14 months). Then I have to remember to call to cancel in one year, as they will not provide a reminder or ask for renewal of the contract at its conclusion. Sure feels like they are hoping for an endless autorenew! Its ultimately a bad product and the contract is intentionally punitive (in order for them to make money off contracts rather than good products and happy customers). Review Source Response from Tebra September 29, 2020 Hello Lori and thank you for taking the time to share your experience here. We apologize for any misunderstanding. Reviewing your account, we found that a one-year contract was signed in July 2020 which included 60 days for free and did include an early termination fee as noted on the signed contract. We were also informed of your intent to cancel in September, well into the agreement. For clarification, our agreements do not auto renew, and customers are moved to month-to-month after the initial term is completed. We show that you have been in touch with our loyalty team regarding this concern, and they will continue to assist you if you have any further questions. Thank you again for providing your feedback Kareo JB JAI B. Director Outsourcing/Offshoring Used the software for: 2+ years ### "KAREO" October 30, 2019 5.0 Great experience. We are with Kareo since 2008 and would love to continue with the same. Pros I like everything about this software. It's a very user-friendly and amazing software. I would strongly recommend to all my clients as it makes our work easy and simple. Cons Kareo will fit in for any specialty. We get awesome support. Reason for choosing Tebra Nothing can be compared with Kareo. You can find all the patient's information with just few clicks. Customized reports and much more. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.