--- title: "Page 3 | Tebra Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is Tebra the right Chiropractic solution for you? Explore 1380 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/129169/Tebra/reviews/?page=3" page_type: "reviews" language: "en" --- Tebra 3.9 (1380) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Page 3 - Reviews of Tebra ## Showing most helpful reviews Showing 51-75 of 1380 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AKT Anish Kumar T. Process Associate Health, Wellness and Fitness Used the software for: 6-12 months ### "Tebra : Helpful & Worthy" March 17, 2026 5.0 I Love Tebra, as I daily download ERA's from here and post them in our software, this give easy access to day-to-day ERA's and show in categorical wise and provides reviewed and Un reviewed ERA's. Tebra is an easily accessible software for all providers Pros Showing ERA's in detail and categorised is very helpful for providers and others to download and verify the information. It is very Easy to Use and Value for Money. Its helps in Managing Patient Records and Claims. Cons User Interface of Tebra should be more interactive as it is more like old traditional one. The user interface should be more interactive and helpful for the providers. Also, to report any misiing patient records there should easy way to communicate with the support team immediately. Review Source Response from Tebra March 24, 2026 We truly appreciate you sharing your detailed review of Tebra. We are delighted to hear that the categorization of ERAs makes your daily downloads and patient record management so much easier and more efficient. Your feedback regarding the user interface and support access are also very helpful to us. We are actively working on modernizing the platform's design to be more intuitive and interactive, and we are constantly looking for ways to streamline immediate communication with our support team for urgent issues. Your insights help us build a better experience for all providers. MB Mahmoud B. Owner Medical Practice Used the software for: 2+ years ### "NOT FOR SMALL PRACTICE" March 19, 2026 1.0 AGAINST WHAT I WAS PROMISED WHEN I JOINED THEY SWITCHED US TO BILLING PER CLAIM! They bundle your clearing house billing for a reason. Pros Nothing. I initially thought that it was an adequate billing software. I struggled to build reports and to track claims in it. Cons The software is very primitive looking. There was never a real update even when they changed the name. Review Source Response from Tebra April 13, 2026 We appreciate you taking the time to share your thoughts with us. We are very sorry to hear about your frustrations with reporting and our billing structure. While we are glad you were able to speak directly with a member of our customer care team to discuss your experience, we deeply regret that your time using our platform did not meet your expectations. The detailed insights you provided are incredibly valuable, as they directly help us improve our products and services moving forward. CB Curt B. Doctor of Chiropractic Hospital & Health Care Used the software for: 2+ years ### "Very positive experience" September 16, 2025 5.0 Ease of scheduling and display of schedule is very helpful. I wish there was a better way to track patients who cancel or no-show. I would like to see statistics on how many patients schedule at the time of check out verses calling back later. Pros Easy to use. Customer support is prompt and helpful. Screen interface is good. I worked with another software at my previous practice and the change was pretty smooth for me, except for patient records. Cons I would like to use the patient records portion of the software, but I have a hard time switching from my old Practice Studio software. I was there were more tutorials for the patient management and records portions of the software. Switched from [PracticeSuite](https://www.capterra.com/p/116370/PracticeSuite/) Moved my practice to another practice group. Review Source Response from Tebra September 19, 2025 Thank you for your thoughtful feedback! We're thrilled our scheduling features and customer support have been helpful, and that your transition from the previous software went smoothly. We understand the challenges of switching patient record systems and appreciate your suggestions for improvements. We'll share your ideas with our product development team. CB Coley B. Administrator Hospital & Health Care Used the software for: 2+ years ### "Seamless operation with exceptional value" October 16, 2025 5.0 Pros We've been incredibly impressed with Tebra’s patient management application. The user interface is intuitive and well-designed, making it a breeze for our staff to navigate and utilize its full potential. The ease of use has significantly reduced our training time and improved overall efficiency. The customer support team has been outstanding – responsive, knowledgeable, and always eager to help. When considering its robust features, seamless operation, and reliable support, this application truly offers exceptional value for money. It's an indispensable tool for our practice. Cons As Tebra grows I want to see the development of individual user tools and tracking. While many of our projects are base on team collaboration, some more nuance projects require individuals to work on sensitive, protected information. The ability to track their work flow will be priceless. Review Source Response from Tebra October 17, 2025 Thank you for the great feedback! We're thrilled our patient management system has improved your workflow and reduced staff training time. It's also great to hear our customer support exceeded expectations. Your suggestion about individual user tools is valuable, and we're working to balance accountability with collaboration. We appreciate your input as it helps us improve for practices like yours. CS Christine S. Speech pathologist Hospital & Health Care Used the software for: 1-2 years ### "positive experience for SLP " April 6, 2026 4.0 Overall Tebra is a positive experience. Promotes fluid work flow. I am able to complete documentation easily. Pros Tebra provides an easy work flow. It is very easy to learn to use for a new therapist. It is easy to manage for schedule changes. Accessing patient records is ok. Cons I would like to have more felxibility to evaluation report formatting. I would like to be able to use AI support without extra fees. Review Source Response from Tebra April 22, 2026 Thanks so much for taking the time to share your thoughts on Tebra! We are delighted to hear that the platform promotes a fluid workflow and makes scheduling and documentation easy for your therapists. We also value your constructive feedback regarding the need for more flexibility in evaluation report formatting and your thoughts on the pricing of our AI support tools. Your insights are incredibly important to us as we continuously work to enhance the platform and provide the best possible experience for our users. CO Chike O. Owner Medical Practice Used the software for: Less than 6 months ### "Good experience with onboarding " August 5, 2026 5.0 Overall, the on boarding process was seamless. \[sensitive content hidden\] was very helpful every step of the way. This made it very easy to make sure that on boarding was done properly. Pros The process was easy for on boarding. \[sensitive content hidden\] was extremely responsive and helpful every step of the way. Cons This was a great experience. I don’t have any immediate concerns about the on boarding process. I’d recommend colleagues. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Tebra offered more comprehensive features Review Source Response from Tebra August 21, 2026 Thank you for sharing your experience! We're so glad the onboarding process was seamless and that our team was there to support you every step of the way. We'll be sure to pass along your kind words. It means a lot to know you'd recommend us to your colleagues! JF Julia F. Not specifying Alternative Medicine Used the software for: 2+ years ### "DO NOT RECCOMEND " August 8, 2025 1.0 I would not recommend this software to others. Before tebra bought out kareo the software was better. Its extremely frustrating and not very customizable. Pros Honestly i cant say much here. The only thing i can say is that i like that they send patients reminders for appointments but all software's do this. Cons Customer service is actually terrible and they make useless updates INSTEAD of listening to what their clients need/want. When you cancel appointments the calendar doesn't reflect the changes sometimes. When you schedule appointments they don't always get added to the calendar unless you keep trying. Also if you schedule a patient for more than 10 appointments at a time their is no easy way to see their upcoming appointments. you have to manually look at the calendar and find the scheduled appointments... Ter bible and frustrating and takes wayyy to much time away from the important things. Review Source Response from Tebra August 14, 2025 Thank you for sharing your feedback, and we're truly sorry to hear about your difficulties with scheduling. It sounds like you are experiencing an issue which requires further investigation. Your concerns are very important to us, and we’d appreciate the opportunity to work toward a resolution. Please reach out to our Customer Care team via the most recent email on your support case or by calling (866) 93-TEBRA. Thank you for bringing this to our attention, and we hope to have the opportunity to resolve this for you. EW Elizabeth W. Owner-Provider Medical Practice Used the software for: Less than 6 months ### "New Customer to Tebra" September 16, 2025 5.0 It has been a great experience so far. Just started a month ago. Enjoying the platform and the EMR is very easy to navigate. The help videos are very informative. Pros The onboarding support has been great! My initial consultant \[sensitive content hidden\] was fabulous. They answer questions same day and the response turn around for issues has been great as well. Cons I am not able to use the Tebra Payments because I offer some Med Spa services that are not allowed for credit/debit card transactions per policy. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing Tebra They consultant was more personable then my meeting with Athena. \[sensitive content hidden\] was very responsive to my questions and actually showed me what I requested to see in the EHR before purchase. That was critical to my decision making. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Simple Practice EHR was very difficult to use for my Primary Care/Med Spa Practice. Templates were difficult to build and they didn't have any pre built templates for Primary Care/Med Spa. It was more tailored to Mental Health Practices. Review Source Response from Tebra September 19, 2025 We're delighted to hear about your positive experience with our onboarding support and platform! It's wonderful that your consultant provided such personable and responsive service, and we're pleased the EMR navigation and help videos are working well for your practice. We appreciate you sharing the feedback about Tebra Payments limitations for certain Med Spa services - this helps us understand how we can better serve diverse practice types. We're thrilled that overall, Tebra has been a great fit for your Primary Care/Med Spa practice needs. Thank you for choosing Tebra! JP Jonda P. PMHNP B-C Health, Wellness and Fitness Used the software for: 2+ years ### "Love Tebra" June 19, 2026 4.0 Excellent I worry about remembering how to do what I have learned today. It is difficult to remember. Pros Loved the courteous manner in which the support agent worked with me and my business. He took the time to work thru the billing problems Cons Tebra is complicated. And always referred to an article to read to cover any problems. The articles are difficult for me. I need one on one help with a live person. Review Source Response from Tebra June 24, 2026 Thank you so much for your kind words! We're thrilled to hear our support agent took the time to work through your billing questions with care—that's exactly the experience we want for you and your business. We also hear you on wanting more one-on-one, live help rather than being pointed to articles. That feedback is valuable, and we're always working to make Tebra easier to learn and remember. EB Elise B. physician Hospital & Health Care Used the software for: 2+ years ### "Tebra changed my practice for the better" November 12, 2025 5.0 Overall an excellent company and the value I received for the services provided was excellent. I highly recommend Tebra Pros I used Tebra services for over 6 years. They were incredibly helpful for my practice. I have a very small staff and the online booking feature has been great in reducing the number of phone calls we need to answer and making it easier for patients to schedule off hours. The online reviews have been a huge boost to our reputation. Their services included website design and support. Cons The only reason I had to terminate services was due to technical glitches in the integration with my EHR PM system. Review Source Response from Tebra December 3, 2025 Thank you for taking the time to share your experience. We are delighted to hear that Tebra served your practice well for over six years, particularly in helping your staff manage appointments and boosting your online reputation. We appreciate your honest feedback regarding the integration challenges you faced and are grateful for your high recommendation of our value and services. AR Anu R. APRN Biotechnology Used the software for: Less than 6 months ### "Tebra review" June 1, 2026 5.0 Overall, my experience has been a positive one. I don't really have many complaints and found it easy to get up and running in Tebra. The program is generally user friendly. Pros I like that the chart is generally user friendly. I like being able to open up my patient chart and being able to open up the note and documents in separate windows so that I can continue to type while I'm in split screen mode. Cons There's little that I don't like about Tebra. When I open a new note and I pull down the drop down menu to open my template, I wish I could customize it so that I only get the 3-4 templates that I typically use, rather than getting a list including physical therapy note, therapist note etc. none of which I'll ever use. Review Source Response from Tebra June 17, 2026 Thank you so much for taking the time to share your experience! We're thrilled to hear that you've found Tebra user-friendly and that features like split-screen mode are helping you work more efficiently. We also appreciate your note about customizing the template dropdown menu—being able to surface just the templates you use most makes a lot of sense, and it's great feedback for our team to consider. We're glad your overall experience has been a positive one, and we're excited to keep supporting your work! AT Arianne T. Medical Billing Medical Practice Used the software for: 2+ years ### "Enhancing Clarity and Efficiency in Claims Processing and Payment Collection" October 15, 2025 4.0 Regarding the rejected claim notifications, there should be an easier way to understand why a claim was rejected and how to resolve the issue. The online customer support is not helpful; I find myself having to call Tebra every time I need assistance. Additionally, the patient record system for processing payments needs improvement to facilitate easier payment collection. Since we are already being charged for the system and other fees, I don't understand why there are additional charges for collecting payments. Pros Learning to code is easy. It is easy to download EOB directly from the app. It is easy to check the schedule, like in other EMR systems. Cons Communication with the team online is difficult. It's hard to understand how notes work in the app, and using payment options to charge the patient is challenging. Review Source Response from Tebra October 17, 2025 Thank you for your feedback! We're glad you find features like coding, EOB downloads, and scheduling easy to use. We’re actively working to improve team communication, notes, payment processing, and claim notifications. We hear your concerns about customer support and fees and are committed to addressing these. Your input is important to us and helps us improve. HM Hemal M. Attending Physician Alternative Medicine Used the software for: 1-2 years ### "Tebra is a easy to use system that saves time. " January 19, 2026 5.0 Overall, I have found Tebra to be efficient and effective in the sense that it has been simple and easy to navigate when creating a note. Pros Tebra was easy to use and was simple to figure out how to use the system. Very user friendly as opposed to other systems. Also the AI mechanisms allow for the note to look more professional and corrects any errors that I may make accidently while typing. Cons Only con was somtimes in the middle of a note if the note had been open for too long the system would shut off and I would lose some of my note. Review Source Response from Tebra January 30, 2026 Thanks so much for taking the time to share your experience! We are delighted to hear that Tebra's user-friendly design and AI features are helping you create professional notes efficiently. We are sorry to hear about the session timeouts causing data loss, and encourage you to reach out to our customer care team so they can investigate that for you. NM Nicole M. Medical Administrative Assistant Mental Health Care Used the software for: Less than 6 months ### "Easy Patient Management System" October 29, 2025 4.0 Tebra is great. Obviously there are some minor issues and improvement suggestions that could be implemented but overall it's great. Pros The ease of use is amazing. Navigating through the system is fairly easy. Having message templates is also great as we save time on constructing emails and texts. Cons I gave it 1 star down for not having a "patient intake form" alert to reflect that the forms were sent and received back - instead you have to navigate all the way to engage to find out. Also, it would be great to be alerted if a new patient has clicked onto the patient intake form so we can track if they do intend on completing forms we've sent. Also, it would be great to be able to find patients using their cell phone number as we sometimes get call but struggle to make out what a patient's name and date of birth is. Review Source Response from Tebra November 6, 2025 Thank you so much for this thoughtful review! We're thrilled to hear that you're finding the system easy to navigate and that the message templates are saving you valuable time. We really appreciate you sharing those improvement suggestions around patient intake form alerts and phone number search functionality. These are exactly the kinds of insights that help us continue enhancing the platform, and we'll make sure our product team sees this feedback. We're so glad Tebra is working well for your practice overall! SV Shay V. Medical Biller Medical Practice Used the software for: 2+ years ### "Tebra is a good product!" February 16, 2026 5.0 Overall, Tebra is a good product to use for Billing, Payments and Patient Records and overall management. I would recommend this product to others. Pros Easy to use and navigate through the system. Reliable and great Customer support when we have any issues. Great for Billing insurance and managing patient accounts. Cons No real issues. Tebra does offer additional upgrades and can sometimes be a little pricey. However, the upgrades can be beneficial for our needs. Review Source Response from Tebra February 24, 2026 Thank you for sharing your experience! We're so glad you find our system easy to use and our support team helpful. It's wonderful to hear that our features and upgrades are meeting your practice's needs. We're thrilled that Tebra is streamlining your billing, payments, and patient management. Your recommendation truly means the world to us! JCE John Christopher E. Psychiatric Mental Health Nurse Practitioner Mental Health Care Used the software for: Less than 6 months ### "Helpful Support and an All-in-One Platform" August 3, 2026 5.0 My overall experience has been very positive. The platform offers the main tools I need for my practice, and the support I received made the setup process easier. Pros She was very helpful, knowledgeable, and competent. I truly appreciated her support and had an excellent experience. Cons The initial setup and verification process can take some time, and certain account updates require assistance from support. Review Source Response from Tebra August 19, 2026 Thank you for sharing your experience! We're glad our team could make the setup process smoother and that the platform has been a good fit for your practice. We hear you on the setup and verification time — we know it can feel like a lot upfront, and we're always working to streamline that process. It's great to know that the support you received made a real difference. DT Diana T. Clinical Office Manager Medical Practice Used the software for: 2+ years ### "Tebra Review " January 22, 2026 5.0 My overall experience with Tebra is a great experience, I like there platform online, forms completions with patient submitting information. Pros We use Tebra in our office it is very easy to use, for texting, emailing communications with patients. Cons Sometimes the text messages you are not able to reply to patients, but only minimal times, so far it has work. Review Source Response from Tebra January 30, 2026 Thank you for taking the time to share your thoughts. We are delighted to hear that Tebra is making patient communication easier for your office and that the online forms are working well. We appreciate your feedback regarding the occasional text reply issue and are committed to ensuring our platform performs reliably for you. CD Cheryl D. Receptionist Individual & Family Services Used the software for: Less than 6 months ### "Helping Us, Help Others" June 1, 2026 5.0 My experience with Tebra has been great. I'll trying to learn each of the steps in the video to make the flow of checking in and out each patients run smoothly. Pros Try combining all patient's information to come up on screen not having to go to different tabs would speed up the process of verifying patients including insurance information. Cons Everything is very much needed to learn is being provided. There's is nothing that I don't like. It's very important to learn the information and utilize it to help with the flow of the day. Review Source Response from Tebra June 17, 2026 Thank you for sharing such thoughtful feedback! We're thrilled to hear that your experience with Tebra has been a positive one, and that our training resources are helping you navigate the check-in and check-out process with confidence. Your suggestion about consolidating patient information into a single view is a great one — streamlining workflows is something we're always working toward. We're glad to have you as part of the Tebra community! NE Ngozi E. PMHNP Mental Health Care Used the software for: 6-12 months ### "Great customer service agent." June 13, 2025 3.0 Tebra has been ok, it gets the job done. In my experience with Tebra’s customer service agents, I have never met anyone as excellent, empathetic, and passionate about getting the work done as \[sensitive content hidden\]. He called back on a Friday, even after his shift was over, and he stayed on to solve the pending problem, which he did due to his skills and patience. Throughout the call, he was patient and even solved another impromptu problem. He needs to be hired to train those other customer service agents. I had called some weeks ago for assistance with setting up my insurance portal. This agent spoke to me like I was a child; you could hear him puffing air as if he had somewhere to be. When I signed up to use Tebra, the trainer had a thick accent and was so impatient. Others were ready to pass the job on in a short while, especially if they couldn't solve it on the first try. Pros It's just like other EHRs, gets the job done. Once my contract is up, I am moving to another, so I can keep my overhead cost lower. Cons The cost, the upcharge/increase ever so often, you are already one of the most expensive anyway, EHR, you have a high cost for simple things that should be free, like an AI assistant. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) These options are cheaper and do the same job or more that Tebra does. Review Source Response from Tebra June 19, 2025 Thank you for sharing your feedback and for highlighting the exceptional service provided by our team member. We truly value your kind words about their dedication and patience. Regarding your concerns about cost and feature accessibility, we hear you. Pricing and service value are areas we continuously evaluate to best meet the needs of our customers. Your detailed input helps us identify opportunities for improvement, and we’re committed to enhancing both our offerings and overall experience. Thank you for being a part of Tebra. CN Curtis N. Practice Manager Medical Practice Used the software for: 2+ years ### "Great Job Guys!!" October 29, 2025 5.0 Our overall experience with Tebra is that it so smoothly integrated into our practice, with very little bugs or issues. Great value for our money. Pros I was kinda thrown into billing in our office. I would not have made it if not for the ease of use of the Tebra product. There Customer Support is outstanding! Two thumbs way up!! Cons Bugs and issues are always a frustration, and we realize Tebra is an internet based company but when the weather is bad and we lose internet.... frustrating. Why can't Tebra coax Mother Nather to straighten up! LOL Review Source Response from Tebra November 6, 2025 We're thrilled to hear that our product made your transition into billing smoother and that our Customer Support team has been so helpful! Your kind words mean the world to us. We're so glad Tebra has integrated seamlessly into your practice and continues to deliver great value. Thanks again for the two thumbs up! OA Ola A. Health Provider Mental Health Care Used the software for: 2+ years ### "Excellent EMR" August 26, 2025 5.0 My experience with Tebra has been excellent! The platform makes managing my practice smooth and efficient Pros The Tebra platform is excellent—it has everything I need to efficiently manage my business. The EMR system and telehealth features are versatile, user-friendly, and truly simplify my workflow.” Cons The desktop app for billing in Tebra could be improved, as it’s not very intuitive and can be difficult to understand Review Source Response from Tebra September 2, 2025 Thank you for the wonderful feedback! We're thrilled to hear that Tebra's EMR system and telehealth features are streamlining your workflow and making practice management more efficient for you. We truly appreciate you highlighting what's working well. Your point about the desktop billing app is valuable—we understand that intuitive design is crucial for daily operations, and we're always working to enhance the user experience across all our features. TH Timothy H. Therapist Mental Health Care Used the software for: 1-2 years ### "Customer Service" November 11, 2025 4.0 Positive. I would let other therapist know about the product. It is an option new therapy practices may want to consider. Pros The customer support is important. I have seen an increase in customer support in the past 4-6 moths. The company appears to be receptive to implementing provider suggestions for improvement. Cons It lacks voice to text capability.This is a technology that has been available on MSWord for more than 10 years. Review Source Response from Tebra December 3, 2025 Thank you for your thoughtful review! We’re so glad you’ve noticed the improvements in our customer support and our openness to feedback—it really means a lot to us. We also appreciate your input around the voice-to-text feature; feedback like yours is incredibly valuable as we work to improve our platform. It’s great to hear that you’d recommend us to your colleagues—it truly makes our efforts worthwhile. AC Angelica C. medical assistant Medical Practice Used the software for: Less than 6 months ### "User friendly" March 16, 2026 5.0 My overall experience using Tebra has been great. The platform is easy to use, well organized, and helps make everyday tasks more efficient. It has made managing workflows much smoother. I would definitely recommend Tebra to other practices looking for a reliable and user-friendly system. Pros I like how easy it is to use Tebra. The platform is very user-friendly and easy to navigate, which makes daily tasks much smoother and less time-consuming. Everything is organized clearly, so it doesn’t take long to find what you need. Overall, it has made managing work much more efficient and straightforward. Cons I honestly have no dislikes when it comes to using Tebra. The platform works smoothly and is very easy to navigate. Everything is organized well, which makes completing tasks simple and efficient. Overall, my experience using Tebra has been very positive. Review Source Response from Tebra March 24, 2026 Thank you so much for sharing your wonderful experience with us! We are delighted to hear that Tebra's user-friendly design has successfully streamlined your daily tasks and made managing your workflows much more efficient. PB Paula B. PMHNP Health, Wellness and Fitness Used the software for: 2+ years ### "BUYER BEWARE: NOT FIT FOR SMALL OR LARGE MEDICAL PRACTICES!" March 12, 2025 1.0 Over the three years I was with this company, it was bought out twice, each time bringing more instability rather than improvement. Their clearinghouse was so unreliable that I had to resort to conducting billing directly through insurance portals just to get claims processed. Customer support was consistently unhelpful, and there was never any attempt to ask why I was leaving—because the issues are well known, and they simply don’t care to address them. The lack of accountability and functionality made staying unsustainable, and moving on was the best decision. Pros Tebra offers a fairly decent charting system, which can be a positive aspect of the platform. However, unless you have dedicated assistance, transitioning away from it comes at a steep price—potentially costing thousands just to obtain your own data. This makes the system feel more like a financial trap than a truly provider-friendly solution. Cons Tebra presents itself as a comprehensive solution for providers, yet in reality, it falls short in every critical area. The clearinghouse consistently rejects claims, making the billing process inefficient and unreliable. Additionally, the requirement to download a desktop version just to conduct billing is outdated and inconvenient. To make matters worse, customer service is unresponsive, often taking days or even weeks to provide assistance. This platform fails to deliver on its promises, creating more frustration than solutions. Review Source SR Suzanne R. Billing Coordinator Medical Practice Used the software for: Less than 6 months ### "I love working with Tebra!" October 29, 2025 5.0 Overall my experience with Tebra has been positive. I have only been using it for a few months and have found that the online support is extremely helpful, including screenshots, and most of the issues I have encountered are more due to my lack of knowledge than the product. Pros Tebra is so easy to use and the customer support is top notch. I can normally find answers to all of my questions in Tebra U. The few times I've had to call, the person I spoke with was patient, made sure they clearly understood my questions and walked me through everything I needed to know. Cons I don't like that I can't change the payer on a claim once it's been sent. Having to add new insurance as a secondary once it's been attached to a claim can sometimes be confusing. Switched from [ICANotes](https://www.capterra.com/p/17102/ICANotes/) I was not a part of that decision but I believe the billing aspect was the determining factor. Review Source Response from Tebra November 7, 2025 Thanks for sharing your experience! We're so glad to hear you're finding Tebra easy to use and that our support team and Tebra University have been helpful. We also appreciate your feedback on updating payer information; we'll be sure to pass that along to our product team. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.