# Page 32 | Tebra Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 32 - Is Tebra the right Medical Practice Management solution for you? Explore 1356 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/129169/Tebra/reviews

---

Tebra

3.9 (1356)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 18th, 2026

# Page 32 - Reviews of Tebra

## Showing most helpful reviews

Showing 776-800 of 1356 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SL

Sandy L.  
Owner  
Financial Services  
Used the software for: 2+ years

### "Loyal Customer for over Five Years"

August 25, 2016

5.0

Pros

Kareo is a superb software in all ways including support. I love how easy it is to maneuver from screen to screen and how detailed every option is. Kareo support is the best from the website clear to contact us support. Issues are addressed and taken care of quickly and that is huge to a small business like mine.

Cons

Seems silly but there is no extended time lapse for payment. Being a small business I operate on a very small budget at this time, that money comes out even if it is not there. I appreciate the fact that that is how they need to run that aspect but it would be nice to have a day or two extension on that.

Review Source

GC

Georgia C.  
Office Manager/Insurance Coordinator  
  
Used the software for:

### "Exceptional Program"

January 24, 2013

5.0

I would highly recommend Kareo's insurance billing system. Kareo has made filing claims so much easier and the turn around on claims is now only about 10 days and the program lets us know if a claim goes unpaid after 30 days. This is a great, efficient program and we are very satisfied with the progress we have made since we began using it.

Pros

Easy to use, efficient, seamless transformation from an outdated system to Kareo. We did not know what we were missing in our old billing system until we switched to Kareo. There customer support was excellent and their technical support were very professional and answered our questions very quickly. Switching from paper claims to electronic filing was very easy. This program allows us to verify eligibility and check claims status quickly which frees up hours of time spent wasted on the phone with insurance companies. Kareo's web based program allows us to access our accounts whenever and wherever we need to.

Cons

Entering payments for each individual charge was different than we were used to, however, that is how the insurance company's process the claims, so it made sense that the program was designed this way.

Review Source

LG

Lottie G.  
Office Manager  
Alternative Medicine  
Used the software for: 1-2 years

### "Don't Do It"

May 10, 2018

2.0

If you are looking for a very basic scheduler, choose this. If you want any kind of extra features or have multiple employees using the system do not choose this.

Pros

It will schedule your appointments. You can block out individual's schedule for specific periods of time.

Cons

Not user friendly. Not easy to see multiple schedules at one time. Not connected to EHR so you have to have go back and forth between 2 different programs.

Review Source

LC

Lynda C.  
Therapist  
Mental Health Care  
Used the software for: 6-12 months

### "Intuitive, easy learn and navigate. "

July 22, 2016

4.5

Pros

It is easy to use. I had no training however I was able to jump right in and begin using on the first day. Navigation is simple. Categories use language familiar to my field. Everything flows together nicely. I like that notes can be copied and then updated. This is especially helpful when doing groups. I also like the templates as they create a good start to entering information into a note. I like there are no minimums required in the note sections. They also handle a lot of information. I have never had one say I reached a maximum number of characters.

Cons

I don't like that it isn't easy to cancel a note you start and don't want to finish unless you change the note type. I also don't like that when you change the note type it doesn't give you the option to bring forth the information you were typing into the new form. I would like to be able to take sections out of notes when a particular category doesn't fit.

Review Source

MM

Michael M.  
Owner  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Dishonest and Deceitful Company with non-competitive platform"

October 26, 2022

1.0

Salesperson was dishonest in promising features that don't exist. Then used pressure tactics to encourage signing on. Should have known better when they would not allow me adequate time testing the software before making a decision. I have kept the emails that document the sale rep's material misrepresentations and will fight any attempt to impose their fraudulently acquired contract.

Pros

Nothing. Nothing at all. Despite the sales rep's claims, this is most definitely NOT a platform designed for a solo practitioner

Cons

Promised features do not actually exist.

Reason for choosing Tebra

Because they dishonestly claimed to be able to provide features unavailable in SimplePractice.

Review Source

VR

Verified Reviewer  
Operations Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Ok product, but found something more affordable for the same service"

July 30, 2019

4.0

Customer service was friendly

Pros

It saves time and effort. Especially great if you don't have a lot of time or enough man power to do things non-automated

Cons

Did not see enough of an increase in patients for the price point. Ended up going with a different software company that provided the same/similar services

Review Source

RB

Rebecca B.  
Billing Manager  
Financial Services  
Used the software for: 2+ years

### "Kareo is the best billing software for small to medium sized practices"

October 21, 2015

5.0

Pros

We are a billing company that specializes in small to medium sized practices. We have many clients that use Kareo and we routinely recommend Kareo to our new clients for its ease of use, excellent reporting capabilities and reasonable price. Kareo has an easy to use system for setting up electronic billing, and they continue to make improvements. You are assigned a Customer Care Coach who will hold your hand every step of the way! There customer support is also excellent.

Cons

Kareo is a rapidly growing company. Sometimes my favorite people are prompted up and I don't get to work with them anymore.

Review Source

AN

Asad N.  
Owner  
Medical Practice  
Used the software for: 6-12 months

### "Potential to be a Great EHR, not updating probelms fast enough. "

November 9, 2017

3.0

Pros

Great Value especially when a practice is starting off. Simple Practice Management and Great Tutorials for training. My sales Rep. Don Yates is the reason I selected the product.

Cons

Customer Service is too slow to respond. Other EHR I'm looking at are constantly improving, suggestions I've made in the past seem to never be fixed.

Review Source

GE

Gary E.  
Owner-operator  
  
Used the software for:

### "Love it!"

February 17, 2013

4.0

Would recommend for any small medical office.

Pros

Kareo has saved me time and money and streamlined my back office procedures. I can now complete the job, that used to take several employees and weeks of work, in a couple of hours on my day off with a cup of coffee, some sunshine and fresh air. I love the monthly webinars on business topics and the emails on billing tips. I no longer have to waste CE hours on these topics as you guys provide them for free! I love the library of training videos and recorded webinars that allow me to easily refresh my memory on any topic at anytime. I love the ERA ability to one step post and the ability to attach copies of paper EOB's to payments so if there's ever any future questions, it's a simple matter to get the information. This has turned something that would take days worth of combing through paper files to a quick printout or emailing of the relevant documents. Combined with Practice Fusion, this is a no-brainer solution for any practice's EHR/office management needs.

Cons

I really can't thing of any Cons at the moment.

Review Source

OV

Oscar V.  
Vice president  
Medical Practice  
Used the software for: 1-2 years

### "Great product! "

October 31, 2018

4.0

Thanks to your great customer service .

Pros

I really appreciate that there product is free of charge for using its application and there technical support is so great and has a lot of patience on your concerns and I'm thankful to that.

Cons

It has a lot of improvement to be consider so us users will appreciate it much , But overall experience using this product is awesome for me .

Review Source

NZ

NICOLE Z.  
Receptionist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great help Always"

May 12, 2021

5.0

Pros

I love that everything is self explanatory and if I need help it's easy to get in contact with someone.

Cons

I can't think of anything! But I know if I had an issue there's always help

Review Source

MG

Mark G.  
Physician/owner  
Medical Practice  
Used the software for: Less than 6 months

### "Kareo in a Men's Clinic"

December 13, 2016

5.0

To date, I have used Kareo EHR for the best part of a year. Altho like any record keeping system there is a learning curve, but after that, it becomes very intuitive. The templates are very helpful. Overall, I would recommend this for anyone.

Pros

The program is customizable and the templates make life easy. The info available inside the system about the drugs the patient is taking is helpful when you find a drug you are not familiar with.

Cons

The flip side of the templates---you have to customize the program. The program is designed to work for most any application so if you don't use it all, you can delete that part. During the time I've used the program, there have been updates that are a bit frustrating because you have to figure out how to do what you need to do after the change. It would be nice if there was some communication from Kareo to let us know what the changes are and how to work with the changes.

Review Source

RP

Robert P.  
physician/practice owner  
Medical Practice  
Used the software for: 6-12 months

### "PatientPop delivers what it claims it can"

August 12, 2020

5.0

PatientPop successfully impacted our internet presence in meaningful ways - google reviews, SEO, driving new patients to us. It is not what I'd call cheap, but is money well spent.

Pros

Good company to work with - excellent very responsive support. Delivers what we asked for . Well thought out.

Cons

integration was fairly smooth and any bumps along the way were promptly dealt with.

Review Source

EP

Estee P.  
Insurance and Billing  
  
Used the software for:

### "Kareo makes billing so easy!"

February 5, 2013

4.0

I think Kareo is a great deal for the price!

Pros

As a biller, Kareo is such an intuitive software that when I first started using it I was able to figure out how to do most things without even watching the tutorials. When I did need help learning how to do something the tutorials were very helpful. I find posting payments very easy and clean. It is easy to see when a payment was made and where the payment came from. I also love how easy it is to send patient statements through Kareo's mailing service. I used to carefully print each statement and mail it with a personal note, but I have found that patients are much quicker to pay when they get the Kareo bill. Our front desk is beginning to use Kareo, and the other day as I showed one of them one of the things Kareo makes so easy, tracking authorizations, she turned to me and said, "I'm beginning to love Kareo as much as you do!"

Cons

Getting help with technical difficulties can be time consuming if you don't pay for the extra support. Once you get a chance to chat with the rep they are always polite and helpful.

Review Source

EP

Estee P.  
Insurance and Billing  
  
Used the software for:

### "Kareo makes billing so easy!"

February 5, 2013

4.0

I think Kareo is a great deal for the price!

Pros

As a biller, Kareo is such an intuitive software that when I first started using it I was able to figure out how to do most things without even watching the tutorials. When I did need help learning how to do something the tutorials were very helpful. I find posting payments very easy and clean. It is easy to see when a payment was made and where the payment came from. I also love how easy it is to send patient statements through Kareo's mailing service. I used to carefully print each statement and mail it with a personal note, but I have found that patients are much quicker to pay when they get the Kareo bill. Our front desk is beginning to use Kareo, and the other day as I showed one of them one of the things Kareo makes so easy, tracking authorizations, she turned to me and said, "I'm beginning to love Kareo as much as you do!"

Cons

Getting help with technical difficulties can be time consuming if you don't pay for the extra support. Once you get a chance to chat with the rep they are always polite and helpful.

Review Source

SD

Sarah D.  
Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "Overall mostly good, poor customer service (help) and does not support MIPS/ PQRS reporting."

April 12, 2017

3.0

no

Pros

I would have rate the overall system (EMR) is for the most part user friendly and easy to navigate through.

Cons

Kareo does not support CMS reporting and the customer service/ help line/ support system is very poor.

Review Source

JM

Jasmine M.  
Director of Operations  
Mental Health Care  
Used the software for: 1-2 years

### "PatientPop Review by OPA"

April 5, 2021

4.0

Easy to use, improves business presence on engine search, but poor customer service

Pros

It has definitely increased our online appointment request

Cons

Poor Customer Service. Very difficult to contact.

Review Source

KJ

Katherine J.  
Biller  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Kareo Billing Module"

July 2, 2019

5.0

Pros

Kareo Billing is quite user-friendly and has a generally low learning curve. The layout is intuitive and easy to navigate. The onboarding is extensive, and my onboarding rep was amazing.

Cons

Although Kareo Billing handles most (if not nearly all) major commercial carriers and Medicaid, it does not handle any Medicare claims.

Review Source

BD

BETH D.  
Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Billing software"

November 5, 2019

5.0

Pros

The set-up is very easy. The turn-around time for insurance payment is very quick

Cons

Color scheme, it should be more colorful.

Reason for choosing Tebra

Price, ease of use and customer reviews

Review Source

MN

Maryam N.  
Dentist  
Hospital & Health Care  
Used the software for: 1-2 years

### "GOOD! "

August 17, 2017

4.0

Easy to use! Patients can make an appt so I don't need ZocDoc anymore!

Pros

I don't have to do SEO for my website. Mobile friendly website, user friendly. Very good SEO, I'm still in the first page of Google!

Cons

Same website for everyone! It's not custom designed. It's very hard to combine this website with an outside marketing company if they need to use this as a landing page!

Review Source

DW

Dina W.  
APrN  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Kareo"

January 25, 2019

5.0

Very intuitive. Helps cut back the amount of time spent charting.

Pros

Kareo is very intuitive. It is user friendly. There are many functions in kareo to make your charting easy and fast

Cons

Sometimes it is difficulty to figure out simple things. For example, I had to call customer service to figure out how to delete a duplicated chart entry.

Review Source

KC

Katie C.  
Owner/operator  
Medical Practice  
Used the software for: 1-2 years

### "Great product for the price. "

October 19, 2017

5.0

Kareo has been a good fit for my practice.

Pros

I like that the EHR and billing portions are integrated and I like the ease of use. It was very easy to learn how to use Kareo's EHR and billing software. I like the web app so I can work from home.

Cons

The only con I've found so far is that when I sign a chart note, the note is closed so then I have to reopen it to e-fax it.

Review Source

CC

Cheryl C.  
Biller  
Mental Health Care  
Used the software for: 2+ years

### "Kareo User"

January 29, 2019

4.0

I really enjoy Kareo for posting payments. There are a few things that should be easier and not to many steps to do one thing.

Pros

Its easy to self learn. The PM side is great.

Cons

The EHR side is not easy when you have to send out records.

Review Source

SP

SAMUEL P.  
APRN  
Medical Practice  
Used the software for: Less than 6 months

### "Elegantly simple"

June 17, 2020

5.0

Our practice delivers personalized medical care for adults and seniors in their private residences, retirement communities, assisted and independent living facilities through home visits and telemedicine consults. Levels of care include primary, complex and chronic disease management, palliative and end-of-life patients and their caregivers. Kareo has made easy to address all of our patient cohorts.

Pros

You get a sense of ease from day one. The software is intuitive and has a design that clearly had a development team that listens; its not over-engineered or wonky.

Cons

Have not found anything out yet but won't be surprised when we do; however, not really worried about because the Kareo team will jump on like a fat kid on a cheeseburger and get it right.

Review Source

MN

Margaret N.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "I like this product because of the ease of use. "

June 16, 2015

5.0

Pros

After years of posting and billing manually I started using Kareo's Practice Management System for billing and posting. It has saved me hours of time and the quality of their software is so easy to use. I cannot say enough about the support team of Kareo. They follow through with any issue, they always have an answer, they are friendly, knowledgeable and professional. I enjoy the learning they exhibit in each call!

Cons

I thought about this for a long time and I am not sure I have an answer of what I like least - maybe because as a client I am not able to speak to the vendor directly.

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.