# Page 37 | Tebra Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 37 - Is Tebra the right Medical Practice Management solution for you? Explore 1356 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/129169/Tebra/reviews

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Tebra

3.9 (1356)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 18th, 2026

# Page 37 - Reviews of Tebra

## Showing most helpful reviews

Showing 901-925 of 1356 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AA

Alison A.  
provider  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Very poor support and poor training."

July 30, 2018

2.0

I learned a lot about billing because I had to figure things out on my own.

Pros

Eventually (after months of problems) it can help somewhat with billing. My account rep has always been friendly (though cannot answer many questions, promises to get back to me, and then does not).

Cons

Their training is horrible. The support is horrible. You are left in the dark about setting up insurance companies and start-up. There are free options out there, so use them if you can, because paying for Kareo support and training is throwing away your money.

Review Source

CK

Coit K.  
Owner  
Hospital & Health Care  
Used the software for: 6-12 months

### "Fantastic marketing team!"

April 13, 2021

5.0

Pros

The phone leads are great and have increased our patient population dramatically.

Cons

I have been pleased overall with the software. i can't think of any areas of improvement.

Review Source

eN

eunice N.  
NP  
Hospital & Health Care  
Used the software for: Less than 6 months

### "best choice I ever made "

December 9, 2020

5.0

when ever I need any help and reach out I always get the help I needed right away

Pros

the easiness, the friendliness of the customer service . and the price is very good. kareo is very easy to learn

Cons

i wish there will be customer services help 24/7

Alternatives considered

[ICANotes](https://www.capterra.com/p/17102/ICANotes/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Reason for choosing Tebra

the price and what they have in the package and the sign on bonus

Review Source

SS

Stacey S.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Insurance Billing"

March 22, 2016

4.5

Pros

Billing out to insurance is very easy. After I approve the charges, it only takes a couple of clicks and that's it. Billing is done.

Cons

Dealing with the support people. Though they are friendly, they usually aren't helpful. I generally get the felling they don't fully understand the product. They just know what is on the screen in front of them. There are a few exceptions to this. I have had a few very helpful representatives.

Review Source

MN

Mary N.  
Billing and Consulting Owner and Biller  
Medical Practice  
Used the software for: 2+ years

### "KAREO IS A LIFESAVER"

March 1, 2019

5.0

My husband's words will be all I need to express: " OMG! I got my wife back!" Is that enough?

Pros

As a billing company, woman and entrepreneur, I found myself fumbling with other software and working myself to death. Ask me about a software and I will tell you about it. With Kareo, I was able to drop all of my clients into one system at once. Set up was easy and painless and I was able to keep my promise that billing never stops and that made my clients happy. With Kareo EMR and PM accessibility, my billing company soon found itself able to add not only consulting, training and virtual front desk/scheduling capabilities, but we are now unveiling our Virtual IT Director department so that we are able to continue growing. All this could never have happened if Kareo was not introduced into my life.

Cons

Listen. There is always something you don't like about a software. There have been some, but they are so insignificant, that I am unable to recall any that have not been enhanced with a request. In fact, if there is a request that will work for the entire Kareo community, you are encouraged to provide that so that they can put it into the software. That is how versatile this company is. For a billing company, they are there to hear you and encourage you and help you grow. You cannot say that from any one else. You really cant. So, yeah, things I don't like, I voice and they fix.

Review Source

SS

Stevie S.  
Optometric Liaison  
Medical Practice  
Used the software for: 6-12 months

### "Don't know what our practice would do without PatientPop. We should have invested sooner."

October 26, 2017

5.0

Better website, SEO, and reviews!

Pros

Our SEO has increased and so have our reviews. Our websiteis 10000% better than what it was and so much more user friendly. It actually has correct information and the customer support to is always quick to respond with changes.

Cons

The booking/ requesting app feature not integrated with our live schedule. It just confused our patients.

Review Source

LH

Lisa H.  
Registered Dietitian  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "RD Private practice"

April 7, 2017

4.0

I signed up for Kareo after trying with Office Ally. Office Ally was so hard to use, Kareo is much easier and had great training.

Pros

integrates with Practice Fusion, good customer support

Cons

Windows based

Review Source

PR

Paul R.  
owner  
Individual & Family Services  
Used the software for: 6-12 months

### "easy to use. great support from Melad"

August 9, 2017

5.0

I have seen more referrals. I believe that the patient pop has greatly increased my business. It has been better than I have imagined.

Pros

comprehensiveness of the software . I have never seen any software so comprehensive. I can't think of any more improvements

Cons

There are 2 in my practice and I need a separate calendar. My wife and I are working on this together and it gets kind of confusing.

Review Source

WP

Whitney P.  
Billing Manager  
Mental Health Care  
Used the software for: Less than 6 months

### "Great bang for your buck!"

November 17, 2016

5.0

Kareo has been a great tool for our practice. We are a non-profit so we had to be careful that we got the functionality we needed without breaking the bank. Kareo is exactly that. It's easy to use, allowing us to chart patient encounters, bill claims and analyze practice data.

Pros

The interface is fairly intuitive and easy to use. We love the messaging features within the program. Charting is easy.

Cons

Some of the practice/claims management processes are cumbersome and confusing. Additional functions to the calendar would be nice including interval scheduling. An Android app would be wonderful and a Mac compatible PM program would be great too. Workflow is hard to track where you can't easily where appointments are in the process of signing, submitting a bill, etc.

Review Source

EL

Erick L.  
Dentist  
Medical Practice  
Used the software for: 1-2 years

### "PatientPop has been great to my office, it has generated a lot of new patients for me."

August 8, 2017

5.0

Pros

They are able to keep me on top of most Search Engines, and I'm able to track it from their platform.

Cons

The dashboard can be a little bit confusing and also gives too much information for a casual user.

Review Source

DB

Diane B.  
Owner  
  
Used the software for:

### "My Kareo Experience"

June 5, 2013

4.0

I have used Kareo for over 10 years and consider Kareo an asset to any type of practice. As a former medical billing company owner, I found Kareo to be efficient, affordable and user friendly. From a business perspective Kareo added profit directly to my bottom line. Its application and ease of training created tremendous labor savings, improved productivity and provided a stable web based platform. Over the years I have watched Kareo grow. The company has continued to invest in its product and makes the necessary required improvements and enhancements to its software package. The added value of a free EHR makes Kareo a leader in the software market. Today, I work as an independent contractor and am still using Kareo.

Pros

I have tried several different medical billing software programs. Kareo provides the best value and ease of use.

Cons

At times sales people answer help tickets. I have had some responses from people who obviously did not have a large amount of medical billing experience. I sometimes had to request help a second or third time.

Review Source

lK

laura K.  
medical biller  
  
Used the software for:

### "Medical Biller"

April 1, 2013

5.0

LOVE IT. Would and am recommending this program to all our providers

Pros

Kareo is an amazing program with so many easy to use features. I work for a very busy medical billing office and we were recommended to use Kareo for its simplicity and user friendly features. The great part is that it is web based and there are no hidden fees on your monthly statement. It's so easy to submit claims with just a click of a button. No more creating files and uploading them to a clearinghouse, Kareo does that for you. Also, you can send patient statements as easy as 123. You are billed a flat rate and all the statements are sent automatically with a professional invoice to our patients. We love it. I have already recommended Kareo to a few of our providers and have signed up two. I will continue to do so.

Cons

The only issue I have is sometimes it is a little hard to receive phones calls back from our account rep.

Review Source

sS

sheila S.  
Manager  
Medical Practice  
Used the software for: 1-2 years

### "Have had worse"

February 21, 2017

4.0

It's ok, there is a lot still to approve on. Customer service is bad but the product is fairly user-friendly

Pros

The ease of billing and reporting

Cons

EHR side is note flexible enough, I know more than the support group they have

Review Source

KK

Kaivan K.  
Dentist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Patient pop review"

April 8, 2021

5.0

Pros

Ease of use. Posting blogs are very easy.

Cons

Not much that I don't like. The only thing I would change is the ease of reaching customer support on the phone.

Review Source

KL

Kristen L.  
Billing manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great for small practices "

February 6, 2019

4.0

Pros

Everything is fully integrated. The billing platform and the web platform integrate pretty seamlessly.

Cons

It crashes a lot. Support is not readily available, and customization options are low.

Review Source

KJ

Katherine J.  
Biller/EHR Maintenance  
Medical Practice  
Used the software for: Less than 6 months

### "Everything I needed in one package"

December 28, 2018

5.0

Pros

I love the to-do list on the software's landing page (Practice Home). The software is incredibly user-friendly and easy to navigate. Customer service is great, and the training is comprehensive. I also love the success coaching.

Cons

I honestly have nothing truly negative to say about it. If I had to say anything, it would be the cost. It would be wonderful if the PM/Billing part was a bit cheaper for someone who is freelancing and paying for it themselves (as opposed to a provider paying for it).

Review Source

WG

Wendy G.  
  
Medical Practice  
Used the software for: 6-12 months

### "Satisfied user of Kareo PM. Would recommend."

July 7, 2015

4.5

Pros

Last year we decided to take a leap and begin our own practice. Starting from scratch meant lots of decisions to be made. We wanted a practice management system which would coordinate with an EMR and after a lot of looking, realized Kareo could meet both needs. For us, the low start up costs were important as well. The team at Kareo was very helpful in getting us up and running, especially given that I had no medical front office experience at all. They helped me get up to speed on billing and have also been helpful when claims issues arise.

Cons

The EMR is not quite as user friendly as the PM system but it did get us up and running. I would like to see a bit more robust search functionality in the "help" area.

Review Source

AW

Amy W.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Kareo "

January 7, 2020

5.0

Have good experience so far, needs a little more improvement.

Pros

Easy to use, and computer friendly.

Cons

This software is easy to use, but needs better features.

Review Source

KD

Karriebeth D.  
Office Manager  
Mental Health Care  
Used the software for: Less than 6 months

### "Kareo Billing"

January 10, 2017

2.0

I have been using Kareo for a little less than one year. It was very easy to learn how to use this software. My company is a self-pay company so we do not bill any insurance companies. The software seems more geared toward insurance companies paying than the patient. The reports are pretty basic.

Pros

It is user friendly. Easy to learn and jump right in.

Cons

This company has terrible customer service. They were really helpful in the beginning but after that not very helpful. They rarely answer the telephone and email questions can take up to two days. When you make an error on an account the fix is not very simple. It usually involves many different steps to correct it. I have been using it less than a year and they have already increased their fees.

Review Source

VM

Vicky M.  
Billing  
Mental Health Care  
Used the software for: 1-2 years

### "Nice billing"

June 3, 2021

4.0

We left it because the providers office had been using it incorrectly for years, the database was a mess due to their own internal issues. It was beyond repair.

Pros

Billing is clean and easy, makes sense. Cash posting is easy, eobs tied to the claim which is tied to the visit. It makes sense, fairly intuitive.

Cons

You should not be able to delete things. Some of the set up is confusing and difficult to navigate.

Review Source

SH

Sherif H.  
Medical Director  
  
Used the software for:

### "Kareo Review"

March 1, 2013

5.0

Our office has been using Kareo billing Software since January 2010. I was pleasantly surprised Early January this year by a phone call from Brett Evans from Kareo announcing that Kareo is giving it's customers the option of having their billing done in house by Kareo CRM. This was great news to me and I did not hesitate to take up that offer not only because of the reasonable fees involved but also I was rest assured that I will have absolute control over the whole process with no change in the submitter ID, No interruption in the Billing cycle which meant of course no interruption in the Cash flow. Today which is almost 2 months after My phone Call with Brett my collections have jumped up by 18% , my A/R appears to be dropping in the direction I need it to be and now the days my accounts A/R is around 19 days. Not only that now I can do more Procedures, acquire more patients and still spend more quality time with my family Thanks a lot Kareo. Keep up the good work.

Pros

Easy to use. Multi user access. Good Reporting System

Cons

Need to be more portable for use on Android Devices.

Review Source

Michelle M.  
NP  
  
Used the software for:

### "Couldn't do it without Kareo!"

July 21, 2014

5.0

I have been using Kareo for 4 years now and there is no way I could practice without them. The program is so intuitive and quick to use that it adds virtually no time to my day. I can view my clearinghouse reports and followup on any issues in a timely manner. I particularly love the fast code scrubbing which catches mistakes or mis-keyed entries before they get sent out so there is no delay in payments. Kareo is a must for smaller, but thriving, practices who prefer to keep billing in house and want to maintain control over the financial aspect of the practice. I will never go back to outsourcing my billing...ever.

Review Source

LS

Leeanna S.  
Billing Manager  
Medical Practice  
Used the software for: 2+ years

### "Kareo the Easy to use "

June 17, 2015

4.5

Pros

Kareo is a easy Practice Management software that is easy to access from any computer. The Kareo staff is easy to reach and is extremely helpful, courteous, and works very hard to answer any question or help to solve any problem that may arise. I am very happy that Kareo is prepared for ICD-10 with tools to help my practice prepare for the transition.

Cons

At this point in time I have no problems with Kareo.

Review Source

KB

Kayla B.  
Client Specialist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Kareo"

July 20, 2020

4.0

none

Pros

User Friendly - easy to teach others how to use

Cons

None at this time - I haven't used it long enough to find something I do not like

Review Source

AC

Aparna C.  
MD  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "User- friendly "

March 14, 2019

5.0

Good

Pros

Very user-friendly software and great customer service support too.

Cons

The need to update it every few weeks disrupts the workflow

Review Source

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