--- title: "Page 4 | Tebra Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 4 - Is Tebra the right Medical Practice Management solution for you? Explore 1390 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/129169/Tebra/reviews/?page=4" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Tebra 4 (1390) [View alternatives](https://www.capterra.com/p/129169/Tebra/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 4 - Reviews of Tebra ## Showing most helpful reviews Showing 76-100 of 1390 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use IN Ivonne N. NP Hospital & Health Care Used the software for: Less than 6 months ### "Poorest Custome Service so far" October 20, 2025 2.0 Overall experince so far has been good except for my interactions with the said onboarding representative. Pros So far so good with onboarding with some ups and downs. I am still getting acustomed to tebra, it is my first time to use it and its pretty straight forward. I have attemted to solve this privately by having a supervisor call me but I was left on hold endlessly with no resolution. Cons I had a horrible experience with my onboarding manager. He said out loud an obscene word to me because I was having issues with enrolling for scheduled drugs. I was shocked at how unprofessional and unethical he handled the situation. He seemed very bossy and spoke over me each time. I understand they have a taskful job, but I also understand what customer service is. I am a healthcare provider, starting out and will not let people like him hinder me from excelling.... Such bad experience!! Review Source Response from Tebra November 6, 2025 Thank you for sharing your experience. We are truly sorry to hear about the interactions you described. This is not the standard of service we strive to provide, and we sincerely apologize for the impact this had on your experience as a new customer. Now that you have been assigned a new onboarding manager, we're committed to ensuring you receive the professional, supportive experience you deserve going forward. We appreciate you bringing this to our attention, as it helps us uphold our commitment to excellent customer service. NE Ngozi E. PMHNP Mental Health Care Used the software for: 6-12 months ### "Great customer service agent." June 13, 2025 3.0 Tebra has been ok, it gets the job done. In my experience with Tebra’s customer service agents, I have never met anyone as excellent, empathetic, and passionate about getting the work done as \[sensitive content hidden\]. He called back on a Friday, even after his shift was over, and he stayed on to solve the pending problem, which he did due to his skills and patience. Throughout the call, he was patient and even solved another impromptu problem. He needs to be hired to train those other customer service agents. I had called some weeks ago for assistance with setting up my insurance portal. This agent spoke to me like I was a child; you could hear him puffing air as if he had somewhere to be. When I signed up to use Tebra, the trainer had a thick accent and was so impatient. Others were ready to pass the job on in a short while, especially if they couldn't solve it on the first try. Pros It's just like other EHRs, gets the job done. Once my contract is up, I am moving to another, so I can keep my overhead cost lower. Cons The cost, the upcharge/increase ever so often, you are already one of the most expensive anyway, EHR, you have a high cost for simple things that should be free, like an AI assistant. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) These options are cheaper and do the same job or more that Tebra does. Review Source Response from Tebra June 19, 2025 Thank you for sharing your feedback and for highlighting the exceptional service provided by our team member. We truly value your kind words about their dedication and patience. Regarding your concerns about cost and feature accessibility, we hear you. Pricing and service value are areas we continuously evaluate to best meet the needs of our customers. Your detailed input helps us identify opportunities for improvement, and we’re committed to enhancing both our offerings and overall experience. Thank you for being a part of Tebra. AC Angelica C. medical assistant Medical Practice Used the software for: Less than 6 months ### "User friendly" March 16, 2026 5.0 My overall experience using Tebra has been great. The platform is easy to use, well organized, and helps make everyday tasks more efficient. It has made managing workflows much smoother. I would definitely recommend Tebra to other practices looking for a reliable and user-friendly system. Pros I like how easy it is to use Tebra. The platform is very user-friendly and easy to navigate, which makes daily tasks much smoother and less time-consuming. Everything is organized clearly, so it doesn’t take long to find what you need. Overall, it has made managing work much more efficient and straightforward. Cons I honestly have no dislikes when it comes to using Tebra. The platform works smoothly and is very easy to navigate. Everything is organized well, which makes completing tasks simple and efficient. Overall, my experience using Tebra has been very positive. Review Source Response from Tebra March 24, 2026 Thank you so much for sharing your wonderful experience with us! We are delighted to hear that Tebra's user-friendly design has successfully streamlined your daily tasks and made managing your workflows much more efficient. LJ Latoishanai J. Office Manager Medical Practice Used the software for: 6-12 months ### "User Friendly for a New Practice" August 28, 2025 4.0 So far okay. I don't have major complaints but dealing with other EMR/EHR's I can see the difference in others compared to what Tebra offers. Pros I like how user friendly it is. Even if you are a first time user it is pretty easy to figure out where things are. Cons I would prefer things like the patient intake forms and create a patient to be on the dashboard when I first sign in. I wish there were other versions and customization options based on practice type outside of just note templates. Review Source Response from Tebra September 2, 2025 Thanks so much for sharing your experience! We're pleased to hear that you find our platform user-friendly and intuitive, especially for first-time users. We really appreciate your suggestions about having patient intake forms and patient creation more prominently featured on the dashboard. Your feedback about additional customization options for different practice types is valuable too - we're always looking for ways to better serve our users' specific needs. It's great to know that your experience with Tebra has been positive overall. We truly value insights like yours as we continue improving our platform. OA Ola A. Health Provider Mental Health Care Used the software for: 2+ years ### "Excellent EMR" August 26, 2025 5.0 My experience with Tebra has been excellent! The platform makes managing my practice smooth and efficient Pros The Tebra platform is excellent—it has everything I need to efficiently manage my business. The EMR system and telehealth features are versatile, user-friendly, and truly simplify my workflow.” Cons The desktop app for billing in Tebra could be improved, as it’s not very intuitive and can be difficult to understand Review Source Response from Tebra September 2, 2025 Thank you for the wonderful feedback! We're thrilled to hear that Tebra's EMR system and telehealth features are streamlining your workflow and making practice management more efficient for you. We truly appreciate you highlighting what's working well. Your point about the desktop billing app is valuable—we understand that intuitive design is crucial for daily operations, and we're always working to enhance the user experience across all our features. JNL Johnna Nicco L. Family Nurse Practitioner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Love all aspects of Tebra!" July 31, 2026 5.0 A+ It has been very streamlined and easy to learn. The support team members from start to finish have been great. It offers everything I need to begin my journey for starting my own practice! Pros The product/EMR is very user friendly and the customer support, specifically \[sensitive content hidden\] for onboarding and my initial sales representative, \[sensitive content hidden\] , have been great! I hope to see my practice grow and step up to the next level that Tebra offers. Cons Overall, I like everything about it. There were a few technical issues along the way during onboarding but \[sensitive content hidden\] was very transparent about them and they were acknowledged and corrected quickly. Review Source Response from Tebra August 13, 2026 Thank you so much for this wonderful feedback! We're thrilled to hear that the onboarding process was streamlined and that our support team made such a positive impression from start to finish. It's incredibly rewarding to know that Tebra is helping you take those exciting first steps in building your own practice. MAS Mary Ann S. APRN Mental Health Care Used the software for: 1-2 years ### "Overall good system" January 23, 2026 4.0 Overall I am very happy with Tebra. Cost is a big downfall. When I have had a problem setting up the prescribing system, Tebra was very responsive and helpful. I did not have difficulty connecting with help. Pros Tebra offers several charting tools that are very helpful. It is easy to use the prescribing tool in particular. Response to questions/problems was excellent. Cons The cost. Especially for someone who has a very limited practice. It would be better if there was a sliding scale based on volume of use. It would also be better to have more rating scales to give to patients, ie CAARS;YMRS;etc. Review Source Response from Tebra January 30, 2026 Thank you so much for taking the time to share your thoughts! We are delighted to hear that the charting and prescribing tools have been effective for you and that our support team was able to assist you promptly. We appreciate your feedback regarding pricing for smaller practices and the request for additional rating scales; suggestions like these are vital as we work to improve our platform for all providers. SR Suzanne R. Billing Coordinator Medical Practice Used the software for: Less than 6 months ### "I love working with Tebra!" October 29, 2025 5.0 Overall my experience with Tebra has been positive. I have only been using it for a few months and have found that the online support is extremely helpful, including screenshots, and most of the issues I have encountered are more due to my lack of knowledge than the product. Pros Tebra is so easy to use and the customer support is top notch. I can normally find answers to all of my questions in Tebra U. The few times I've had to call, the person I spoke with was patient, made sure they clearly understood my questions and walked me through everything I needed to know. Cons I don't like that I can't change the payer on a claim once it's been sent. Having to add new insurance as a secondary once it's been attached to a claim can sometimes be confusing. Switched from [ICANotes](https://www.capterra.com/p/17102/ICANotes/) I was not a part of that decision but I believe the billing aspect was the determining factor. Review Source Response from Tebra November 7, 2025 Thanks for sharing your experience! We're so glad to hear you're finding Tebra easy to use and that our support team and Tebra University have been helpful. We also appreciate your feedback on updating payer information; we'll be sure to pass that along to our product team. AT Anna T. Credentialing Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "Not very good" April 15, 2026 3.0 Pros I liked how you can choose which client you wanted when you signed in right away and your providers are all listed right there with their info Cons It’s not very user friendly, it’s very finicky and isn’t very forgiving if you press a wrong button. Only management can clean up “mistakes”. Review Source Response from Tebra April 22, 2026 Thank you so much for taking the time to share this detailed feedback. We are thrilled that you enjoy the convenience of selecting clients right at sign-in and having provider information easily accessible. We also completely understand your frustration regarding the system feeling finicky and the difficulty of correcting mistakes without management's help. Your feedback is important to us as we continuously work to make the platform more forgiving and intuitive. JG Joshua G. Nurse Advocate Hospital & Health Care Used the software for: Less than 6 months ### "Great EMR for Ease of Use and Patient data retention" April 6, 2026 5.0 My overall experience with Tebra was very positive. I have used many other EMRs for patient recording. This system was well designed. Pros Very user friendly. Easy to navigate system. Many data sections will flow to additional required documentation sections of the EMR Cons The only repeated "Con" I could find within the system is that there is No spell check feature on the narrative notes Review Source Response from Tebra April 22, 2026 We truly appreciate you taking the time to share your review! We are delighted to hear that you find Tebra's system intuitive and that the seamless data flow is enhancing your daily experience. We also value your constructive feedback regarding the lack of a spell check feature for narrative notes, and we have passed this along to our development team as we continue to refine and improve our platform. MH Margaret H. APRN Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great system thus far" June 13, 2026 5.0 Great, Except CPT codes! I hate CPT codes. How many times can I say that! However, I did find a friend to help me with this! Pros The simplicity of the system, but a lot to learn. The on Boarding has been great! I am very appreciative! Cons A lot to learn. The cost! I need people to help. I wish the process would have been faster. But that is what is it, a process! Review Source Response from Tebra June 17, 2026 Thank you for sharing such honest and thoughtful feedback! We're really glad the onboarding experience has been a positive one—we work hard to make that first step as smooth as possible. You're absolutely right that there's a lot to learn, and we appreciate your patience as you work through the process. It's great to hear you've found some support along the way, especially with those CPT codes (we hear you on that one!). KW Kate W. Nurse Practitioner Medical Practice Used the software for: 1-2 years ### "Great app for telehealth medicine!" October 15, 2025 4.0 It took a few uses to get used to it but now it's very user friendly. Have only needed customer service once but they were SO helpful and really knowledgeable without a lot of fluff - definitely respectful of my time. Pros Overall easy to use and easy to bill. Patients find the video helpful and really reliable as long as there's a good internet/cellular connection. Cons I wish the app would let me send controlled substances, for on the go work, and I wish there was a voice dictation option Review Source Response from Tebra October 17, 2025 We're delighted to hear how user-friendly you've found the platform and that your patients appreciate the reliable video functionality! It's wonderful that our customer service team could provide the knowledgeable, efficient support you needed. We value your feedback about enhanced mobile app features - insights like these help guide our product development priorities. Thank you for taking the time to share your experience with us. PB Paula B. PMHNP Health, Wellness and Fitness Used the software for: 2+ years ### "BUYER BEWARE: NOT FIT FOR SMALL OR LARGE MEDICAL PRACTICES!" March 12, 2025 1.0 Over the three years I was with this company, it was bought out twice, each time bringing more instability rather than improvement. Their clearinghouse was so unreliable that I had to resort to conducting billing directly through insurance portals just to get claims processed. Customer support was consistently unhelpful, and there was never any attempt to ask why I was leaving—because the issues are well known, and they simply don’t care to address them. The lack of accountability and functionality made staying unsustainable, and moving on was the best decision. Pros Tebra offers a fairly decent charting system, which can be a positive aspect of the platform. However, unless you have dedicated assistance, transitioning away from it comes at a steep price—potentially costing thousands just to obtain your own data. This makes the system feel more like a financial trap than a truly provider-friendly solution. Cons Tebra presents itself as a comprehensive solution for providers, yet in reality, it falls short in every critical area. The clearinghouse consistently rejects claims, making the billing process inefficient and unreliable. Additionally, the requirement to download a desktop version just to conduct billing is outdated and inconvenient. To make matters worse, customer service is unresponsive, often taking days or even weeks to provide assistance. This platform fails to deliver on its promises, creating more frustration than solutions. Review Source PN Phillip N. Chiropractor Medical Practice Used the software for: 2+ years ### "Chiropractic review" July 22, 2025 5.0 Overall I have been very satisfied with Tebra. It is much better than the previous system (Practice Studio) by Micro Four that I used for 16 years. Pros The ability to create text shortcuts and create a note with tremendous speed. We all know how important it is to create a fast and complete SOAP note. Cons The ability to print a series of notes from date to date. It only prints the 10 most recent notes. Therefore, you have to print each and every note individually. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing Tebra The ability to customized the text shortcuts. Review Source Response from Tebra July 29, 2025 Thank you for your thoughtful feedback and for sharing your positive experience with Tebra! We’re delighted that the quick and efficient note creation has been valuable for you, especially when creating SOAP notes. We also appreciate your input regarding printing multiple notes from a specific date range and will share that feedback with our product team. Thank you again for your kind words and for trusting Tebra after 16 years with another system! RH Russell H. Mr Alternative Medicine Used the software for: Less than 6 months ### "Amazing and easy " June 22, 2026 5.0 Pros “My experience has been excellent. \[sensitive content hidden\] has made the program easy to understand and follow. Her professionalism, patience, and willingness to help have made a significant difference, ensuring that every step of the process is clear and manageable. I truly appreciate her support and guidance.” Review Source Response from Tebra June 24, 2026 Thank you so much for sharing your experience! We're thrilled to hear that the program has been easy to follow and that you've felt so well supported every step of the way. Your kind words mean the world to us. AC Aileen C. PCL Health, Wellness and Fitness Used the software for: Less than 6 months ### "Organization easy" February 16, 2026 5.0 It is a good program, much better than previous ones I have seen and I am very content with the workflow it allows. Pros Very organized, a layout as neat and color as tebra makes workflow much easier. Also better on the eyes. Cons I do think the making of appointments could be tweaked. Like making it easier to view existing appointments and edit them without resetting. Review Source Response from Tebra February 23, 2026 We appreciate you taking the time to share your thoughts! We're thrilled to hear that the organized layout and color scheme are making your workflow smoother and easier on the eyes. Your feedback about appointment editing is valuable, and we understand how streamlining that process would improve your experience. We'll pass this along to our development team as we continue refining the platform. We're so glad Tebra is working well for you overall and helping you stay productive! JE Julia E. NP Hospital & Health Care Used the software for: 1-2 years ### "I would recommend Tebra" September 2, 2025 5.0 Good. I love the ease of use of EMR, the AI is wonderful as it cuts down my documentation time tremendously. Pros The ease of use and integration of labs also AI for documentation now! I can have my lab slip and results send and it is a time saver. Cons No live customer service all the time. I have to place a ticket in and response time is lengthy at times Switched from [OptiMantra](https://www.capterra.com/p/159365/OptiMantra/) Required more than offered, ease of use and better customer service Review Source Response from Tebra September 9, 2025 Thank you for your feedback! We're very glad to hear that you're finding Tebra easy to use and that the AI and lab integration features are saving you valuable time. We also appreciate you sharing your thoughts on our customer service response times, as we're always working to improve our support processes. LM Luis M. Psychiatry Health, Wellness and Fitness Used the software for: 1-2 years ### "Tebra is Fabulous " September 2, 2025 5.0 Excellent experiences overall. Every time I have an issue it gets resolved in timely manner. Love the professionalism and be able to talk to an US representative that knows the system Pros Customer services have been great. The product is easy to use, every time I have an issue and I call they provided an excellent customer services Cons I would like to see more mental health integrated such as more scales and diagnostics, would be nice to have it integrated with RXnotify Review Source Response from Tebra September 9, 2025 Thank you for the great feedback! It's wonderful to hear you've had an excellent experience with our customer service team and that you find the product easy to use. We appreciate your suggestions for more mental health integrations and a connection with RXnotify. Our product team is currently working on enhancements in some of the areas you mentioned, as we know how important they are to mental health providers. Thanks for taking the time to share your feedback, as it helps us improve. BD Bianca D. Mental Health Assistant Medical Practice Used the software for: 6-12 months ### "User Friendly" October 29, 2025 5.0 In a busy psychiatry office, Tebra makes it easy to compile files, as well as send intake forms directly to patients cutting out the long office wait signing paperwork. Pros Its very user friendly. I like how things are very easy to find, as well as organize. You don't have to do much to get your work done. Cons I don't have any real specifications or complaints. It works out really well for our practice of about 200 patients. Review Source Response from Tebra November 7, 2025 We’re absolutely thrilled to hear that Tebra is making a difference for your busy psychiatry practice! Knowing that our platform is saving you time by simplifying file compilation and intake forms truly makes our day. Thank you for sharing how Tebra is helping you get your work done—we couldn’t be happier to support you! MB Meher B. Medical Assistant Medical Practice Used the software for: Less than 6 months ### "A Helpful Platform for Patient Management and Daily Workflows" October 27, 2026 4.0 My overall experience with Tebra has been positive. It is a useful platform for managing patient information, scheduling, and other administrative responsibilities. While there is room for improvement in usability and workflow efficiency, it provides helpful tools for keeping daily operations organized. Pros Tebra makes it convenient to manage patient records, appointments, and daily administrative tasks in one place. The interface is fairly easy to navigate, and having patient information readily available helps improve workflow and organization. Cons Some features could be more intuitive, and certain tasks can require extra steps. Improvements to system speed, navigation, and integration between features would make the overall experience more efficient. Review Source KS Karen S. Director of Operations Health, Wellness and Fitness Used the software for: 1-2 years ### "Director of Operations" May 27, 2025 5.0 I use Tebra several hours per day and it is one of the easiest EMRs I have used. It is relatively easy to teach new users the system Pros Ease of use. I find the system quick to respond and meets all of our needs. I would like to be able to scan lab results in the lab tab rather than in documents as we do not have interfaces. Cons I have no real complains but I would like to see a way to get profiles of users no longer associated with our clinic permanently deleted. Or removed from active profiles. Alternatives considered [Notepad++](https://www.capterra.com/p/185965/Notepad/) Reason for choosing Tebra Like the platform and the price works for our small practice Switched from [RPM Telco](https://www.capterra.com/p/199220/RPM-Telco/) Needed a system that was end user friendly Review Source Response from Tebra May 29, 2025 Thank you for sharing your positive experience with Tebra! We're thrilled to hear that you find the system easy to use and well-suited for your practice's needs. We appreciate your feedback about scanning lab results and managing profiles of former users, and we’ll be sure to share these suggestions with our team for future improvements. Your insights help us continue to enhance the platform and better support practices like yours. Thank you for being a valued customer! JL Jared L. VICE PRESIDENT OFFICE MANAGER Medical Practice Used the software for: 1-2 years ### "Love the ease of use of the Tebra System." July 30, 2025 5.0 Overall, the experience has been great. We have been with Tebra since starting our Telehealth business and it was a great decision. Pros I like that we can navigate the Tebra system with ease when it comes to charting notes and scheduling out telehealth patients. For our small business it's a great value for money. Cons With system updates there are occasional hiccups or delays with certain aspects of the system. But they usually get resolved quickly. Review Source Response from Tebra August 6, 2025 Thank you so much for sharing your experience! We're delighted to hear that Tebra has been a valuable resource for your telehealth practice, offering intuitive navigation for charting and scheduling. We appreciate your patience with system updates and are glad to know that issues are resolved quickly for you. Your feedback means a lot to us! AA Azeez A. Administrator Health, Wellness and Fitness Used the software for: 6-12 months ### "A Reliable All-in-One Platform for Practice Management" July 2, 2025 5.0 Overall, our experience with Tebra has been positive. It has significantly improved our scheduling and billing efficiency. The all-in-one system helps us stay organized, and while there is room for improvement, it remains a reliable platform for running our practice. Pros Tebra offers a user-friendly interface that makes managing appointments, billing, and patient communication seamless. The integration of clinical and administrative tools in one platform has helped streamline our workflow. Their customer service team is responsive and usually resolves issues in a timely manner. Cons There can be occasional system lags and delays during high-traffic periods, which can interrupt workflow. Also, some customization features for reporting and documentation are limited and could be improved. Review Source RB Renee B. Billing Manager Medical Practice Used the software for: 1-2 years ### "Thankful Biller" September 9, 2025 5.0 The fact that a remote biller can call and have a real person pick up the call quickly and solve a problem is worth it all. Pros When I called with several "Rejection" and "Internal" issues, \[sensitive content hidden\] walked me through the process. Very Patient! Cons Previous calls have been slightly challenging in communicating concepts through accents. Slower pace is helpful. Review Source Response from Tebra September 19, 2025 We're delighted to hear about your positive experience with our support team! We're pleased that our representative was able to walk you through the process with patience and resolve your rejection and internal issues effectively. We appreciate your feedback about communication styles and pacing - this helps us continue improving our service. Most importantly, we're thrilled that you found value in having real people available to quickly address your concerns when you need support. Thank you for taking the time to share your experience! CC CORALEE C. Physician Hospital & Health Care Used the software for: 1-2 years ### "Needs improvement" May 23, 2025 2.0 My product is lacking many things I am sorry. It is not what it seemed. It has been virtually impossible to get Cologuard, LapCorp and Akumin incorporated in my product as it should have been. The only lab I have is Quest. Pros It is easy to navigate. Price is reasonable. Customer care is attentive but things are done with a lot of run around. Sometimes you will find someone who would help right away though Cons It is very problematic to find codes. Once you are done with coding you can't go back to make addendums. It is taking me a year to be able to incorporate LabCorp. It is not able to incorporate COLOGUARD tests It is not able to incorporate an imagine account (AKUMIN) so I can review imagine test results in Tebra Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) the price seem very good and marketing was good but in reality a lot of things failed. I switch from e clinical works Review Source Response from Tebra June 2, 2025 Thank you for taking the time to share your feedback. We apologize for the issues you’ve faced and understand how frustrating this must be. Your comments are incredibly valuable in helping us identify areas for improvement and provide a better experience. If you need assistance, our Customer Care team is here to help and would be happy to address any concerns. Please don’t hesitate to reach out so we can work towards a resolution. 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