# Page 5 | Tebra Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Tebra the right Appointment Reminder solution for you? Explore 1365 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129169/Tebra/reviews --- Tebra 3.9 (1365) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 8th, 2026 # Page 5 - Reviews of Tebra ## Showing most helpful reviews Showing 101-125 of 1365 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LP Liliana P. Owner Mental Health Care Used the software for: 6-12 months ### "Great costumer service " April 3, 2025 5.0 Great costumer service. I was lucky to talk to \[sensitive content hidden\], helped me step by step until I got my answers. Pros Easy to manage and costumer service is great! \[sensitive content hidden\] was great answering my questions. Cons In the beginning was hard to install the app in my mac Review Source Response from Tebra April 18, 2025 Thank you for your kind words! We're so glad you found our customer service helpful and that they were able to guide you through the process step by step. We appreciate your patience during the setup on your Mac, and we're thrilled to hear you're enjoying the experience now. If you need anything else, we're here to help! VR Verified Reviewer Provider Health, Wellness and Fitness Used the software for: Less than 6 months ### "Overpriced & Overcharged!!!" February 7, 2025 1.0 Awful! I have being charged twice already this month for unknown reasons. I called the support center and the gentleman I spoke to didn't know how to help. All he said was "I can see you signed up for the Kareo Pro which is all inclusive but we are charging you for 1.5." This does not not make sense. It isn't all about you Tebra!!! Pros I do like EHR however, its always one issue or the other. Cons Overpriced and being overcharged with absolutely no one to help. Review Source Response from Tebra February 19, 2025 We’re very sorry to hear about your recent experience and appreciate you sharing your concerns. Please know that we take matters like these very seriously, as ensuring customer satisfaction is our top priority. To better understand the issue and resolve it for you, we’d like to gather more details. Please reach out to our Customer Care department from within the Tebra application or by phone and ask to speak to a supervisor so that someone can more thoroughly address your concerns. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right. CA Curt A. Practice Manager Mental Health Care Used the software for: 2+ years ### "Good experience" December 16, 2024 5.0 good investment for our business. Increased productivity and revenue. Pros benefits of technology to add efficiency to our practice Cons Not being able to print out complete chart for records review Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Looking for better options for mental health. Review Source Response from Tebra December 18, 2024 Thank you for sharing your positive experience with Tebra! We're so pleased to hear that our technology has helped increase efficiency, productivity, and revenue for your mental health practice—it’s exactly the kind of impact we strive to make. We also appreciate your feedback about printing complete charts for records review. Your input is important to us, and we'll be sure to pass this along to our team for consideration as we work to improve our platform. Thank you again for the thoughtful review! JK Jenna K. Midwife Medical Practice Used the software for: Less than 6 months ### "Highly Recommend, Excellent Customer Service!" June 3, 2025 5.0 Excellent customer service. Platform is user friendly and the features are thoughtful and intuitive. Pros Hands down, the customer service is unmatched! I am routinely impressed at the high level of training and competence that EVERY SINGLE representative I have talked to has displayed. Cons I do not have any cons to report, so far. I am confident that when I call for help, my problem will be resolved by the end of the call. Review Source Response from Tebra June 13, 2025 Thank you for taking the time to share your kind words and recommendation! We’re thrilled to hear that our team’s dedication to customer service has consistently impressed you. It’s also wonderful to know you find our platform user-friendly and intuitive. Your feedback motivates us to continue delivering the best possible experience. TB Thomas B. CEO Owner Hospital & Health Care Used the software for: 6-12 months ### "If Tebra provide us with a more comprehensive assessment or bio psychosocial it would be ten time better" November 4, 2024 4.0 Fair to good, as a system is very well designed. The templates are my favorite place with the chart Pros is very user friendly, I also enjoyed the fact that we were able to navigate throughout the chart from Demographics to accounts Cons doesn’t have a comprehensive assessment built within the system Alternatives considered [AZZLY Rize](https://www.capterra.com/p/147005/AZZLY/)[Alleva](https://www.capterra.com/p/180899/Alleva/) Reason for choosing Tebra My billing team was using this product prior to me knowing of it Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) The growth and development of our organization is very important today Review Source Response from Tebra December 14, 2024 Thank you for taking the time to share your thoughts on Tebra! We're thrilled to hear that you find our solution user-friendly and appreciate the demographics, accounts, and template features. It’s great to know that these tools are supporting your workflow. We also truly appreciate your suggestion about psychosocial assessments and we will be sure to share it with our development team. If there’s anything else you'd like to share or discuss further, feel free to reach out—we’re always here to support you. Thank you again for being a Tebra customer! QM Quinezsha M. Student Hospital & Health Care Used the software for: Less than 6 months ### "Great Product for Students" September 16, 2025 5.0 My overall experience with has been great. I have been able to move patients throughout the "appointment" and I found a love for making soap notes. Documenting patient records and updating information has been a breeze. Pros The best thing about in my opinion is the ability to create appointments and how effortless it is. The calendar and dashboard are not hard to find and scheduling takes less than a minute. Cons My only dislike is not having access to all the features. Im sure this is because my training and school has just restricted it for learning purposes. Review Source Response from Tebra September 19, 2025 We're thrilled our scheduling and calendar features have streamlined your workflow! It's great to hear you find appointment creation and navigation so intuitive. Thanks for sharing your feedback! KP Karen P. Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Beware - Poor Servce. " November 7, 2024 2.0 My experience with has been extremely disappointing. I was unable to complete the on boarding because I couldn’t open the business in time so my “onboard time expired “and then all I could do was send messages through the case logs. The case logs are entered online and then you’ll get an email from some random person. If you try to call the customer service line, you will wait for hours. I actually never had anyone pick up yesterday and I waited for three hours. No one calls you to follow up on issues. Meanwhile I’ve been waiting over 2 months just to get enrollment so that I can get reimbursed by insurance and they keep extending enrollment dates without explanation. This is not consistent with what other colleagues have experienced with other EHRs. They recently responded to my review on google and said “we fixed your problem” on the review, but they have not— and again never contacted me. Pros Decent EHR in terms of ease in navigating through fields. Cons Customer service in nonexistent. They are very slow with enrollments. I’ve been waiting for almost 3 months for them to connect to insurance !!! Review Source Response from Tebra December 5, 2024 Thank you for taking the time to share your experience and let us know that your concerns have not yet been resolved. We're truly sorry for the frustration you've endured and for the impact this had had on your practice. It is clear that we’ve fallen short of the standards we strive to uphold. While our customer care team has been actively working with you on several requests, including additional onboarding, we agree that the delays in your enrollments are unacceptable. We’re committed to resolving all outstanding issues and ensuring that your practice is fully operational as soon as possible. We take your concerns very seriously, and one of our specialized team members will reach out to assist with all of your current needs. SP Satya P. Physician Health, Wellness and Fitness Used the software for: Less than 6 months ### "Tebra Experience " August 23, 2025 5.0 I have been using for last 2-3 months. So far pleased with its performance. I like its web interface, document taking can be better, however AI note taking is a plus. Pros Good customer support, along with official resources, it has university, blogs and group of other users helping each other. Cons You can learn quickly with customer support, couldn't find any major issue. I feel with each EHR, you will have some learning curve. Review Source AC Andrei C. MD Medical Practice Used the software for: I used a free trial ### "Excellent service" June 12, 2025 5.0 Very good overall experience and I am exciting to start and fully use th platfom, no negative experiences so far Pros Excellent service and very good training with the current coach \[sensitive content hidden\] and also very good sales person Cons Nothing in particular, actually I like it very much; I do not have any negative experiences so far, althouh I am at the begining Review Source Response from Tebra June 17, 2025 Thank you so much for sharing your positive feedback! We’re thrilled to hear about your excellent experience with both the training coach and the sales process. It’s great to know you’re enjoying the Tebra platform so far, and we’re excited for you to fully explore all it has to offer. LH Lisa H. Owner, DNP, CRNP, PMHNP-BC, FNP-C Mental Health Care Used the software for: 1-2 years ### "Genuinely love it" January 6, 2025 5.0 So far so good. Had a GREAT onboarding experience with Eduardo. Education is helpful at Univeristy. Payout is fast and easy for cash patients. Pros I genuinely love . Ease of use, simple templates, SALT for continuity. Cons The old back end is not configured for Mac/Apple Alternatives considered [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[RXNT](https://www.capterra.com/p/110018/rxnt/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Tebra pricing as well as Eprescribing/lab integration needs. Review Source Response from Tebra January 15, 2025 Thank you for sharing your experience with Tebra and for such thoughtful feedback! We’re thrilled to hear you’re enjoying the ease of use, templates, and features like SALT for continuity. It’s great to know that Eduardo and Tebra University made your onboarding smooth and helpful. We’ll absolutely take note of your feedback regarding the Mac configuration as we work on improvements. CC Carlos C. Practice Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Tebra Review" April 27, 2025 4.0 It was a good experience with \[sensitive content hidden\]. He knows the system very well. Pros The ability to send electronic claims and receive EOBs. Cons It seems a bit clunky. I don't like having to go from the web to the tool for data entry. Review Source Response from Tebra April 28, 2025 Thank you for sharing your feedback! We’re glad to hear that the ability to send electronic claims and receive EOBs has been beneficial for you. We value your thoughts about your workflows feeling a bit clunky. Please know we’re constantly working to improve the user experience, and feedback like yours helps guide our efforts. It’s wonderful to hear you had a positive experience with a member of the Tebra team! We’re proud of our team and their dedication to helping our users succeed with the system. If there’s anything else we can assist you with, please don’t hesitate to reach out. Your input is invaluable, and we’re here to help! CR CHRISTOPHER R. Nurse Practitioner Hospital & Health Care Used the software for: 6-12 months ### "DO NOT EVEN CONSIDER TEBRA" September 19, 2024 1.0 POOR. I do not recommend even considering to buy this product. Pros chart notes are easy to type. I cannot think of any other PROS. Cons NO customer support. My salesman told me that if I wanted support, I should hire someone outside of that is an expert. Called customer support during business hours and voicemail says they are closed. You have to watch videos and self teach the software. On boarding was rushed and missed promise topics. Not meant for single provider practice. Trizetto put my EIN wrong in billing and I can't bill for several insurances. NO help in fixing the problem after months. Switched from [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Poor support and customer service. AdvanceMD is almost $600 per month. Review Source Response from Tebra November 7, 2024 Thank you for sharing your feedback. We are genuinely sorry to hear about the challenges you've faced during the onboarding process and for the lack of support you experienced. While we are actively working to improve our onboarding and support services, we acknowledge that we fell short in this instance. We do offer instructor-led training and professional services for those who need more personalized assistance. We encourage you to reach out to our Customer Care team so we can help resolve your billing issue and explore how we can better assist you moving forward. We look forward to the opportunity to make things right. MS Michelle S. CEO Medical Practice Used the software for: 1-2 years ### "Easy to use" December 17, 2024 5.0 It's been great so far. Quick response to concerns. Pros Easy to use and understand. I like the training videos, so I don't need to call for evrything. Cons I cannot view the claim form unless I set it to print. Review Source Response from Tebra December 18, 2024 Thanks so much for taking the time to share this review! We’re thrilled to hear that you’re finding the platform easy to use and that the training videos are helpful. We also appreciate your feedback about viewing claim forms and will be sure to pass that along to our product and customer care teams. SP SHANNON P. Business office manager Health, Wellness and Fitness Used the software for: 6-12 months ### "STEER CLEAR" November 14, 2024 1.0 My experience was absolutely terrible. The system was archaic. Slow. Lack of training. I wanted to cancel and they made it mere impossible. Pros It was basic. Easy to use if you are experienced. Cons It was too vintage. Almost like dot matrix. Not impressed at all. Alternatives considered [CollaborateMD](https://www.capterra.com/p/81299/CollaborateMD-PMS/) Reason for choosing Tebra COST AND EASE OF USE. Very misled. They were being bought out and nothing was ironed out. Review Source Response from Tebra December 5, 2024 Thank you for taking the time to share your thoughts. We are truly sorry to hear that you did not have a good experience with Tebra. We understand how frustrating it can be when a product feels outdated, and your feedback is very helpful to us as we continue our ongoing efforts to deliver a modern, innovative healthcare platform. LS Lindsey S. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "New and nice!" December 2, 2024 4.0 Overall I enjoy this new system and I like that it has benefits that differ from other domains that are more frequently used. Pros I like that it's new and the customer service is phenomenal! Cons It is a bummer that it is new because there are many updates and kinks that get fixed, but that is the same with many healthcare platforms. Switched from [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) We wanted something faster and that has more functionality when chart browsing and scheduling. Review Source Response from Tebra December 16, 2024 Thank you for taking the time to share your thoughts on Tebra! We're thrilled to hear that you find the system user-friendly and that our demographics, accounts, and template features support your workflow. We also greatly appreciate your suggestions, as customer feedback is essential to driving improvements in our products and services. Thank you again for being a Tebra customer! BA Brenda A. PMHNP-BC Mental Health Care Used the software for: Less than 6 months ### "Great system!" December 16, 2024 5.0 Great! Service is fast and my questions are answered promptly. Pros I find this program easy to use. It is logical. Cons I can't think of anything. I have worked on many different systems and this one is my favorite so far. Review Source Response from Tebra December 18, 2024 Thank you for your thoughtful review! We're thrilled to hear that you find the system easy to use and that our support team has been prompt and helpful—your kind words mean a lot to us. VR Verified Reviewer Frontdesk ADM Accounting Used the software for: I used a free trial ### "hrdev ADM ref" November 11, 2024 4.0 Efficient for managing patient records and appointments; overall easy to use but could improve speed. Pros Streamlined patient scheduling and integrated features. Cons Can be a bit slow to load at times. Not always. Review Source Response from Tebra December 5, 2024 Thank you for sharing your feedback! We’re so glad to hear you find our platform efficient for managing patient records and scheduling—it’s always rewarding to know our features are making a positive impact. We truly appreciate you pointing out the occasional slow loading times. Customer feedback like yours helps us identify areas where we can improve, and we're continuously working on optimizing performance to enhance your experience. ML Maya L. Executive Director Mental Health Care Used the software for: 2+ years ### "Favorable pricing structure; terrible customer support" September 4, 2024 3.0 If we had to do it again, would we? Maybe. The price is right. Billing has been pretty glitch-free. Ideally, we would go for something such as TherapyNotes or TheraNest, which we used for some time but could not afford as the number of part-time practitioners grew. 's fees are based on the number of capture charge transactions rather than the number of therapists. This works for us. Pros We chose because of 1) price, 2) billing features, 3) room scheduling capacity, and 4) ability to customize and train therapist-interns using customized templates. The templates have cut down our chart time to <5 minutes. The price is good for agencies that serve lower-income, uninsured as we are not charged for the clients who do not bill insurance. This is a critical feature for a nonprofit teaching health center such as ours. Cons Terrible horrible no-good very bad customer support. If something goes wrong, it takes hours on the phone to get their attention and weeks for them to get around to it. The workers are courteous and calm, but it seems as though they may have only 1-2 computer programmers/technicians who really understand the software and can do anything about a technical problem. is not designed for mental health customers, but for physicians' practices. The portal welcome message tells customers that they can access their records at any time. We have asked for this to be changed years ago to a more generic message that works for mental health, but they won't do this. It's a very easy technical fix. It is also not possible for a therapist to get a list of their clients -- this is such a basic feature of any mental health practice that we didn't think to ask if it was possible before we entered into the contract. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) TherapyNotes charges per therapist; charges per insurance transaction. Review Source KL Kemisha L. Front desk Health, Wellness and Fitness Used the software for: 6-12 months ### "Tebra usage" March 25, 2025 3.0 It was a pretty decent app but not my favorite to use Pros I was able to see messages from my provider very easily and able to respond without trouble as well. Cons I couldn't schedule an appointment easily at all Review Source Response from Tebra April 1, 2025 Thank you for sharing your feedback! We’re glad to hear that messaging your provider was easy and seamless. We’re sorry to hear that appointment scheduling was difficult for you. We’re committed to making improvements over time and making things more intuitive is one of our top goals. We appreciate your input and will be sure to take it under consideration as we work on future enhancements. AV Adia V. clinician's assistant Medical Practice Used the software for: Less than 6 months ### "Adia VanderJagt" December 16, 2024 5.0 Overall, I am pretty comfortable using . Pros I like that I can quickly navigate through the site with ease Cons At the moment the only thing I can think of would be the new update just being a little harder to navigate as far as scheduling goes, but I caught the hang of it Review Source Response from Tebra December 18, 2024 Thank you so much for sharing your thoughts about your experience with Tebra! We're thrilled to hear that you find the site easy to navigate and that you're comfortable using our platform. We truly appreciate your input regarding the new calendar features. While we're glad you’re getting the hang of it, we are actively seeking customer feedback as we continue to improve these features. Please feel free to reach out if you'd like to share more detailed suggestions. Thanks again for the kind words! ER Elwin R. Medical Coding and Billing Accounting Used the software for: Less than 6 months ### "Excellent Service " March 11, 2025 5.0 Pros Excellent service and attention, I was able to quickly resolve the problem Review Source Response from Tebra March 20, 2025 Thank you for your kind words! We’re glad to hear our team was able to assist you quickly and effectively. Your feedback means a lot to us, and we’re here whenever you need us again. OW Olivia W. Medical Billing Specialist Medical Practice Used the software for: Less than 6 months ### "Good Job Tebra." December 17, 2024 4.0 So far, so good! No major issues or complications. Pros Easy to navigate and find information you readily need. Cons System feels complicated until you learn how to do it. I wish it was easier to navigate right away instead of feeling like you have to do all the trainings to get it. Review Source Response from Tebra January 3, 2025 Thank you for your thoughtful review! We're thrilled to hear that Tebra is working well for you so far. We truly appreciate your feedback about the initial complexity—your insights help us improve. We'll continue working to make the system even more intuitive for our users. If you have any further suggestions or encounter challenges, feel free to reach out. Thanks again for sharing your experience! NH Nia H. Therapist and Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Thank goodness for Tebra" January 6, 2025 5.0 I was hesitant to sign up with due to the fact of having another expense while starting up my business. I am so happy that I did sign up since the cost is no where near the value that I have gotten from Tebra. I am so pleased with the expert help and the tons of patience that has been offered to me. Pros The support that was offered as I was getting my business up and running was invaluable. Cons I have not come across anything that was a Con for me. Review Source Response from Tebra January 8, 2025 Thank you so much for your kind words and for trusting Tebra during such a pivotal time for your business! We’re thrilled to hear that our support and expertise have made a meaningful difference, and we’re honored to be a part of your success. dY dima Y. MD Medical Practice Used the software for: 2+ years ### "I am not happy with this company " September 28, 2024 1.0 Very very very bad . i do not recommend it to anybody Pros Nothing. I do not recommend to anybody. Please do not use it. Cons bad customer service . They neve solve any problem after calling multiple times > I do not recommend anybody to use it Review Source Response from Tebra November 7, 2024 We are truly sorry to hear about your recent experience with Tebra. We understand how frustrating it is to have unresolved issues, and this is not the level of service we strive to provide. Your feedback is invaluable, and we're committed to making things right. Please know that our team is working diligently to address your concerns, and someone from our customer service team will reach out to you to assist. Thank you for giving us the opportunity to improve. We hope to earn back your trust. ML Marva L. Psychiatrist - physician Medical Practice Used the software for: 2+ years ### "Dissatisfied soon-to-be former customer. " October 16, 2024 1.0 Unacceptable. Employees are nonresponsive and dishonest. Their lack of honesty and transparency is problem due to the sensitive nature of patient records and financial information that they have access to. Pros Some templates are detailed but cumbersom. The finished note quality is poor and it is easier, faster to free text than select shortcuts. Cons This company is unethical and misrepresents their software. Review Source Response from Tebra November 20, 2024 We genuinely appreciate your feedback and are truly sorry for the experience you've had. It's concerning to hear about the issues with our team's responsiveness and the concerns raised about honesty and transparency. Please know that we take these matters very seriously, and our team is actively looking into what happened. We can see that a member of our team is already in contact with you to address your concerns directly and work towards a resolution that meets your expectations. We are consistently working to improve our communication, and are sorry that we fell short in this case. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.