# Page 6 | Tebra Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Tebra the right Medical Practice Management solution for you? Explore 1362 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129169/Tebra/reviews --- Tebra 3.9 (1362) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 8th, 2026 # Page 6 - Reviews of Tebra ## Showing most helpful reviews Showing 126-150 of 1362 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CR Cheyenne R. Medical Assistant Hospital & Health Care Used the software for: 6-12 months ### "Tebra: my right hand man " August 27, 2024 5.0 I give it an 8/10 honestly it's a super great service and my day-to-day becomes a lot easier when I know I have by my side. My only con is not being able t really understand and know every feature it has, other that that i love the service they provide. Pros Ease of use! able to find things everywhere easily Cons Wish it had a little more, I feel like there are opportunities for additional access Switched from [Smartcare](https://www.capterra.com/p/141292/SmartCare/) too expensive to continue to use Dailey Review Source AS Aldo S. Physician Hospital & Health Care Used the software for: 2+ years ### "Tebra, not good" July 24, 2024 1.0 29 years, and getting worse rather than better. Pros I’m familiar with it having used Kareo for 20 years. Cons Awful support. They pay no attention to reported bugs and ignore them. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Kept getting locked out of the software Review Source MS Mariah S. Nurse Practitioner Health, Wellness and Fitness Used the software for: 6-12 months ### "I started off hopeful" July 1, 2024 2.0 I signed up for hopeful. But after some time and money investing in their software and trying to learn it, I discovered that many of the features that they sold me on simply did not work when I tried to apply them to my practice. Besides being unable to help me find customizations that would work, their customer service was available and responsive until I tried to get out of my contract at which point it has turned to the worst experience I have ever had. Weeks between emails, refusing to talk on the phone to understand my concerns, rigid in their refusal to admit any system fault, etc. This has been an expensive and time consuming lesson learned. I would highly recommend avoiding this platform! Pros As long as you use the phone to call them, their customer service was pretty available. Some customizing possible to make it work for some clinics. Such as templates and being able to create your own documents to send to patients. No additional fees for extra signed documents. Cons Customer service being unable to find me workarounds for my issues. With customized intake documents, data collected doesn't go into chart in any way like the intake documents that come standard. It just goes into uploaded documents. Complete lack of responsiveness or willingness to discuss concerns around system features not working for my practice and needing to find options to end my contract. Customizations are long and tedious. Telehealth platform was glitchy. I had to put myself on mute in order to not have the other person get cut out while I was typing. I've never experienced this with zoom or google meet. Unable to customize appointment location to be in-home. Many of health hx questions completely irrelevent, but unable to customize. Unable to track rating measures for forms like vanderbilt etc. Unable to to customize intake forms. Onboarding support ends after 3 months. Then you're at the mercy of whomever you get on customer service. Glitchy online presence profile. Despite MANY attempts and working with customer service many times, there is still a profile attached to my name that is completely inaccurate. Unable to allow self scheduling without showing location. Since I provide telehealth visits from my home, this is doesn't work. Alternatives considered [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/)[Office Practicum](https://www.capterra.com/p/156932/Office-Practicum/) Reason for choosing Tebra price and promised ability to customize to work for my practice Review Source CR Cameron R. Admin Health, Wellness and Fitness Used the software for: 6-12 months ### "Great for no contact bill paying" October 16, 2024 5.0 It's very user friendly, very easy to navigate, and makes paying medical bills a breeze! Pros I like that you can set up payment plans right on the website, you don't have to talk to anyone Cons there isn't anything i don't like about it Review Source MJ Melissa J. Assistant General Counsel Hospital & Health Care Used the software for: 6-12 months ### "Not a Bad Software for Medical Invoicing" September 2, 2024 3.0 Overall not bad, wish there were more features for document storage and retrieval to make compliance auditing simpler Pros Simplistic platform and dashboard. Easy to identify claims Cons Maybe a little too simplistic. None of the backup documentation for a claim submitted to insurance is stored in the platform, just the tracking codes. Makes it difficult from a compliance standpoint to spot audit. Review Source MH Marty H. physician Medical Practice Used the software for: I used a free trial ### "Not what was advertised and was mislead by "2 months free."" July 30, 2024 2.0 Once I was given access to the software, I figured out within a few weeks of self-training that it was not going to meet the needs of my practice. The training was difficult in part because of the software and in part because of the difficulty of understanding the trainer's accent. Pros Its initial/superficial appearance looked good, but its user-friendliness was a very poor experience. Cons The first two months were "free." I was misled by the demo aboutit being free and about the functionality. The patient engagement and intake forms did not provide the function needed. I contacted staff numerous times, and it would be weeks before they responded. I finally gave up and requested to cancel my subscription. I never used the subscription. I never saw a patient. Tebra is now trying to charge my credit card $1,256.40 without my consent. They locked me out of the software, so I could not delete the credit card. Review Source ME Matthew E. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Just say no~" July 2, 2024 1.0 Pros When it was with Kareo it wasnt awful, but was functional to work with a paper chart. Cons Everything. However the service is absolutely terrible. It takes over a week to get a response to a question and no one is ever available. I have been trying to cancel for several months and still cannot get any direction on this process. Switched from [Medicfusion](https://www.capterra.com/p/84008/Medicfusion-EHR/) Was hoping for a more functional workflow. Review Source AA April A. Office Manager Medical assistant Medical Practice Used the software for: 1-2 years ### "Patient health care management at ease!" February 21, 2024 5.0 Love the program, charting made easy! Love the flexibility of access where we need as we are a mobile clinic. Pros We love how easy working with helps the practice, patient management go smoothly. Cons I would love a faster response when tickets are opened. Example, our office opened a ticket on Monday the 19th for insurance posting concerns, it is now Weds the 21st and we haven't had any response from a rep. Switched from [OneDrive](https://www.capterra.com/p/161304/OneDrive/) We used OneTouch EMR, it wasn't on the list above. Shared program with group practice, MD opened his own practice and chose . Review Source TC Tiffany C. owner Health, Wellness and Fitness Used the software for: I used a free trial ### "decent emr" September 19, 2024 3.0 enjoyed the trial and presentation would recommend for private practice Pros Cost is decent for small provider, you get what you pay for Cons it feels really small and have to pay for most features Review Source IF Ismel F. PMHNP-BC Mental Health Care Used the software for: Less than 6 months ### "Worst customer service and support ever" May 30, 2024 2.0 The worst I have ever had in my life with an EHR system. Pros Documentation is easy, templates work fine. Cons I want to make sure I remember the following text: "They do not have adequate support for processing ERAs and EDIs. The customer service is friendly but they don't fix anything, and the loyalty team is impossible to reach after 2 pm even though they claim to be working. It's horrible to try to obtain any revenue from them. I had to close my practice because of them. The administrators lack knowledge in setting up the ERAs and EDIs and they rely only on a few "specialists" who barely communicate with the clients. When they open a "ticket," they close the cases without actually solving the problem. The cancellation fee is ridiculously high, and even if your practice makes no revenue because of their bad service and support, they still charge the fee. The loyalty team is careless and lacks empathy. They don't appreciate the business relationship and they always try to blame the client for the bad work they do. I am not satisfied with the product, the service, or the support of this platform and I advise everyone who reads this not to purchase it." Alternatives considered [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing Tebra Pricing was the only motive, I regret the bad decision Review Source DA Dominique A. Physician assistant Hospital & Health Care Used the software for: 2+ years ### "Very helpful " February 21, 2024 5.0 Pros has been excellent in helping me. They were very supportive in answering all my questions. Everything was done in a timely manner. I would highly recommend I give them a 5 star review!! Cons They are super efficient and nothing wrong with that-but when billing is not put on time, multiple emails are sent which can be very irritating especially when you are busy seeing many patients Review Source VR Verified Reviewer Owner and Licensed Counselor Mental Health Care Used the software for: 2+ years ### "Just a wonderful platform " November 14, 2023 4.0 Pros The staff and their support through initial setup, continued training, billing issues, and routine management of my practice. Customer support is easily the most important part of a program like this and they have a 5 star group! Cons I think the app on the phone has more issues than I would like but I am sure it is hard to combine all the perks of the desktop version into an app without an issue. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) I was extremely disappointed in the lack of support I had through that program. Review Source iO iqbal O. owner Medical Practice Used the software for: 2+ years ### "Be careful--- for medical practices" April 15, 2024 1.0 I would never recommend this software, unless you have a billing company that you trust, and is willing to bill though it. Beware went they send you to collections. Pros Interface works and easy to navigate the windows to bill Cons Very difficult to terminate services. Cannot do on-line. When you phone, they state it is terminated, but .... then they say it is not and continue to bill and send you to collections. It was terminated because we could not find an outside biller that was competent that would use the software. We contacted them, and they gave us three names. We tried two, but lost a lot of time and money. Eventually did the billing in house until we could change software and get an outside company to bill. Switched from [Medisoft](https://www.capterra.com/p/266691/Medisoft/) Software was compatible with our EMR at the time Review Source HB Heather B. Nurse practitioner Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent EMR for solo providers" February 21, 2024 4.0 In the beginning, I was not utilizing the EMR as much as I thought I would. After a few months, I needed to increase my usage and had questions on how to proceed. I felt the onboarding help at that time was lacking and I had to do a lot of research on my end to get things the way I wanted. I would have appreciated more help with onboarding down the road. Pros The program is very user friendly and affordable. I researched multiple EMR's before deciding on . I have not been disappointed. Cons The change of the format and colors from Kareo to was a little hard to get used to. I am a visual person and I relied on the colors when navigating through the system. It took some getting used to with the minimal use of colors in the system. I will say the streamline coloring does seem more professional looking. Review Source JV Jeremy V. CEO Medical Practice Used the software for: 1-2 years ### "TEBRA Poor results with service tickets. Poor platform. Poor technical support. " November 9, 2023 1.0 Overall, very poor. I am not for sure what happened but is horrible. I would never recommend this to another colleague. Tebra, get your stuff together or your out. Pros I liked their product prior to taking over. Cons Multiple issues, service tickets not resolved, absolutely poor communication. Tech support closing tickets without a fix. I do 95% telemedicine and there are always connectivity issues and my connection is solid. Never had the issue with Kareo at the rate and frequency under . I have multiple tickets outstanding, have to go into my tickets daily add a note "no response yet" just to keep them accountable. If they close the ticket, you are not able to add a note on the user end. To top it all off, users received this PR email announcement from the CTO about how the system had not had any issues for 60+ days straight yet I had multiple tickets as did my colleague who also uses Tebra at his practice. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing Tebra Kareo was great, not great at all. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Moved to new practice, decided to go with Kareo. Review Source LAF Lou Ann F. Director of Physician Services Hospital & Health Care Used the software for: 2+ years ### "Kareo has only improved with time! " June 28, 2023 5.0 I utilized this system when I was billing for my physician clients several years ago. Recently recommended Kareo to fill an interim need where I currently work. Very different situations and practice types but Kareo product still works -- has only gotten better and the customer service from the start has been great. Pros The implementation and initial training were very easy. I appreciated having an assigned trainer to help me throughout the process. Kareo has allowed us to start billing for our physicians during an interim period and immediately generate revenue that most people thought was months away! Cons The primary improvement I would like to see is better functionality when entering multiple days/units of the same CPT code. I am currently billing for providers who see patients daily in an inpatient setting. I would like to bill more than one day at at time per charge entry line. For example, provider sees a patient from June 1 thru June June 5 -- same level of encounter, I would like to enter CPT 99232 X 5 units w/ the date range for these 5 consecutive days. I inquired about this and was told that I must enter only day per line. Just a thought! Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing Tebra I was familiar with Kareo already and liked the option of being able to subscribe month to month for our current group. Also liked the training options and having an assigned coach during the set up. Review Source VR Verified Reviewer Office Manager Hospital & Health Care Used the software for: 2+ years ### "Platform's Limitations, Hidden Costs, and Manual Processes" February 20, 2024 2.0 \+ Kareo is a platform that doesn't allow you to export your data,They will charge you $2000 to export your client database when you leave in a format that other EMRs don't use. So you will have to hire help and they will claim that is not their scoop of work to guide you or support exporting your data. It lacks with crucial features and once you're in, it feels like they have a tight grip on your data. I am leaving the EMR after 3 years of practice, due to its limitations compared to competitors. Kareo lacks inventory management, requires manual invoice writing, and frustratingly restricts exporting client databases and demographics. Automation features are not functional, leaving everything feeling excessively manual. It's advisable to opt for a more comprehensive solution from the outset to avoid the hassle of data export later on. Notably, Kareo charges a hefty $2000 fee for exporting client databases in a format incompatible with most systems, requiring additional assistance, which they disclaim responsibility for. They only offer data export in XML format, which adds unnecessary complexity. Pros While the design interface and app appear satisfactory, I've encountered significant limitations. Automation features are non-existent, and the extreme restrictions on data exporting are concerning. Additionally, the platform's hidden costs and reliance on manual processes further compound these issues Cons The interface looks good, however it lacks of so many features. I like they have a mobile App. Review Source GJ Greg J. Clinic Director Medical Practice Used the software for: 2+ years ### "Different name, same terrible product" April 5, 2024 1.0 We have 245 customer support cases and that's just the times that we've gotten frustrated to the point that we are willing to call and deal with their terrible customer service. That is not normal. When you call customer service, very rarely can the person actually answer your question. They make a case and frequently close it out without fixing it or give you a really terrible workaround and call it good. Pros no contract interface is pretty that's it Cons It's hard to even list all of them. Scheduling software drops appointments regularly Customer service is incompetent Billing doesn't give good reports so you miss many claims thinking that they went through. System crashes regularly. They promise the world to you before you buy. I'm still waiting for things that were promised to be done within a couple of months of signing on. They promise that someone will call you back and they rarely do. It's near impossible to get a manager on the phone. They changed their name because they had such a bad reputation but it's the same terrible product. It sounds like I'm ranting and I am because I am so exhausted from dealing with them. I've just had it. Review Source MC Mathew C. Physician Health, Wellness and Fitness Used the software for: Less than 6 months ### "Not good for our single-physician dermatology practice" December 4, 2019 3.0 Not good. See my "Cons" list above. Unfortunately instead of month-to-month...the sales guy (who, after you sign up, you'll never hear from again) talked me into 1 year. Now I'm trying to buy out that year so we can go back to CollaborateMD...which was much more evolved...user-friendly...with features that actually work. Pros Fairly easy to use on a daily basis for me as the physician, entering SOAP notes. I did like immediately entering ICD-10 and CPT codes right after seeing the patient and writing my note. Relatively inexpensive compared to other options Cons Whew.... 1. I guess my expectations for a "success coach" were different from what they provide. If, during implementation you want to schedule time with your "coach," that person provides you a link to THEIR schedule and you find a time (usually at least a week away) and pencil yourself in. 2. Many ICD-10 and CPT codes for my specialty are not in Kareo when you go to create the superbill. It's been 2 years now....unacceptable. 3. To link to a lab or pathology...they provide you with a form which then gets sent to that lab. From there it's up to you to see that it happens. Both the hospital lab we use and UCSF dermatopathology were unable to link with Kareo. 4. The "voice reminder" feature is a really bad late '70's computerized voice. If it calls a patient and gets a voicemail...it begins talking as soon as it hears a voice (the message) so by the time the patient's recorder begins recording...the message is already almost over. The patient is left wondering what that computerized voice was and who called? 5. The visual accounting screen is really poorly laid out. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Reason for choosing Tebra Cost Review Source Response from Tebra December 6, 2019 Hello Mathew, Thank you for letting us know about your experience with our system. We value any and all feedback about our software, as it helps us to continually evolve and improve our services. It is important to us that your practice is set up for success in every way possible, and our Success team is an important part of that process. In addition, our Support team is available and willing to provide immediate support if your Success coach is unavailable. We currently have a specialist assigned to your account, and they will be contacting you immediately to address your specific concerns. Regards, Kareo RG Robert G. Physician Medical Practice Used the software for: 1-2 years ### "Kareo" December 10, 2021 1.0 Its clearly not very customizable. We gave up on templates. Every week after an update, there is a crash, slowdown, or some other problem. None of my suggestions, and there are plenty were ever responded to or implemented. Pros Its an easy to learn software. This is its only pro. Cons While its easy to learn, its very buggy and many modules do not work properly. The escribe prescription module only allows 1 scheduled medication at a time to be sent to EPCS, each time requiring a passphrase and code to be entered. Additionally, you need to leave the chart completely and go back in to do the next script otherwise EPCS will still have the last script written and give you an error. Third, each scheduled medication MUST be rewritten from scratch all the details. Kareo doesn't remember that you have 2 scheduled medications and puts one in discontinued medication. Some notes don't get recognized as finished and signed. There is no way to modify a superbill once you click send. Only 4 diagnoses are allowed per superbill. Notes occasionally disappear. Kareo seems to be particularly fond of procedure notes. Patient notifications are fixed to the way kareo likes it. While kareo includes a review management system, you have to use their one form and there is no option of your own, so best to use third party. The missed encounter system is crap. It should distinguish and list if no note or superbill but has appointment, has note signed but no superbill, etc. You only get open note if you started a note but didn't sign off on it. Review Source EO Erik O. Practice Owner Medical Practice Used the software for: Less than 6 months ### "Kareo has potential, but is not a good product currently. " May 8, 2023 1.0 Horrible!!! Although this platform looks great and the UI/UX is beautifully crafted, the platform functionality is awful right now. If they can fix the flaws I’ve outlined, they’ll be fine, but they are at least 2 years away from prime time. Pros I hated every second of it. Terrible product right now. They should spend money on functionality and less on sales and advertising a product that’s not good. Cons SOOO MANY THINGS!1). Help section often highlights the old system and isn’t relevant anymore. That’s like having a car instruction manual for a model from 5 years ago with completely different features. Come on Kareo!2). They always say they will have someone call you back and then nobody does, so you’re stuck. 3). The messaging system isn’t tied to the patients chart. Also, if you have more than 1 practitioners in your office, expect to have to read all of their patient messages too to make sure they aren’t for you…and you can’t delete them from your computer. Everything morning find myself having to read through 100 messages, 3/4 of which aren’t mine. If you ever have to refer back to a message, even though they say you can search, it doesn’t work. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing Tebra Because they lied to me and said it was a trial but claimed we had to sign a contract. Review Source JK Joan K. Owner Medical Practice Used the software for: Less than 6 months ### "Patient Pop is Patient PLOP Dramatic fall i. Organic " January 26, 2021 1.0 Every one is as nice and sweet as can be , although most almost clueless Patient pop should be ashamed of product site put out filled with errors. Cuts and paste. zero SEO optimization. The parts did write were just generic and NOT applicable for my practice at all Choosing patient pop over my previous web builder (changed on basis of what sales people told me ) was BIGGEST most costly mistake ever. Have documented proof of loss of revenue beginning two weeks after site went live and dramatic fall off on organic ranking Pros Nothing. Except Like call tracking , but this is very common. Have this with other things I used. Don’t like that with phone call leads cannot add notes Cons Don’t know where to begin. As i was told OVER PROMISED. UNDERDELIVERED Web site development is at level of intro self building. Plug abs build website. Most everyone talk to knows nothing even of most basic website elements and relays message. Horrendous website building experience. I had to build over 90% of it myself and still patient pop couldn’t get it right. Paid in August and still don’t have the website complete I LOST my top organic search presence dominance withong two weeks of patient pop going live. I have been in business six years and dominated legs is SEO before patient pop Reason for choosing Tebra Patient pop initial call convinced me what a terrible job doctor genius did , to my surprise So I thought with patient pop I would refresh and get a new look to my site , but more importantly would improve my SEO way and above what Doctor genius did , since patient pop critiqued how bad supposedly doctor genius was and how much better they would do for me. Review Source Harold A. Chief Executive Officer and Developer Medical Practice Used the software for: 2+ years ### "Perfect product if you want a hands-off approach to your web presence." September 7, 2018 5.0 First Year 8/10 Second Year 6/10 Third Year 4/10 Ideal for someone that wants a "Hands Off" service to pick up some new patients. Pros The look of the final product is quite impressive and patients frequently complement us about this as a practice gateway. The support staff in the initial phase of setting up our service was truly exceptional and quite responsive, I think the initial phase took two months or so. Since that time the support representative that has been assigned to our account has functioned at a very high level regardless of who was actually doing the job that month. My rep is responsive to request normally in hours if not a day - the staff is limited by what the company will allow them to do however. The ability to actually judge whether a form of advertisement or promotion is actually contributing to your bottom line patient numbers is essential. The software provides you with some data but of course you can actually look at your real numbers of patients that you see and follow your billing to judge whether you're getting what you paid for in terms of return on investment. Cons Despite the positive response that we initially felt having started the service a few things became evident over the first year (we are now in our third year using the service). The fee that you pay to get started with the service is certainly a loss leader for the company, however over time once your website is set up and the secondary review sites are established there is very little intervention on the part of the company. I would rather pay for the service up front for the hours spent setting it up and then pay for the actual amount of what maintenance cost. By the time you get to year 2 - the annual fee being charged is excessive. The templates that they use to communicate with our patients are not flexible, you're forced to accept their cookie-cutter response to your patients! For over 30 months we have made the same request to have control over the information that is communicated to our patients - reflect what we want to say. This is not an option with the service and is something would not be hard to fix if they valued your business. I find this a fatal flaw in PatientPop and this will be the primary reason for terminating our relationship. They promote increased ranking results but the Keywords are not actual Hot Keywords your patients would search - so you get lots of #1 in search results but the actual search that got the high result is one that very few if any potential patients would use in your geopraphic area. Review Source JL John L. Owner Medical Practice Used the software for: 6-12 months ### "Not designed for a medical practice" December 15, 2020 1.0 This brief trial of the product has been revealing. My practice is simple, and my requirements are simple. I need to prescribe medications to sick patients. This organization cannot meet the most basic requirement of an EHR in the 21st century. It is a billing platform. That is the priority. THE HEALTH AND WELLBEING OF YOUR PATIENTS does not enter into their business plan. This is a corporation. Their goal is to make lot of money. Period. Pros There are no advantages to this EHR vs other comparable EHR's. Cons This corporation has not prioritized clinical practice. It is essentially a long-standing billing platform that threw together an EHR to get more money from clinicians. You can not reliably and consistent order medications with this platform. There is always some sort of failure in the system, either electronic prescribing, or electronic prescribing of controlled substances, or both. There is no meaningful customer support. A physician, or even the owner of the company, is unable to explain simple issues to IT. Instead, regardless of who you are, or what your status in the organization is, you must call customer support and waste an inordinate amount of your valuable time only to have, essentially a low-level telephone operator tell you THEY will "escalate" your issue to IT. There is no follow through, nor accountability. Nothing will be fixed or addressed. You can not speak with anyone who is capable of actually DOING anything. Alternatives considered [Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/)[Oracle Health Ambulatory Suite](https://www.capterra.com/p/2341/Cerner-Ambulatory-EHR/) Reason for choosing Tebra My biller uses Kareo. That was THE ONLY REASON. It was to facilitate billing. Bad decision. 😒. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Similar IT/Support issues. Customer service/satisfaction must be first - in any business. That's Business 101. They get an "F". Review Source Response from Tebra January 5, 2021 Hello John, Thank you for sharing your experience with us here. We sincerely apologize for any difficulty you've had with our system and value the feedback you have provided. We have looked into your account and your specific complaints listed therein, and we recently have updated our software to overcome the concerns you have raised. Someone from our support team has reached out to you and has discussed this with you and your office. Thank you again for your time and working with us towards a resolution, Kareo VR Verified Reviewer Medical Director Mental Health Care Used the software for: 6-12 months ### "Left hand doesn't know what the right hand is doing. Vandalized my practice." February 22, 2023 1.0 Hard to say all that is bad. I so wanted to like this service. They falsified reporting to me. To try to inflate their influence they reported more than one patient as having written positive reviews weeks before the patient's first contact with me. Then, they denied it. I asked them to not do anything with my account from then on as I couldn't trust them. Over considerable time, I built out my own Google business profile which they had access to and deleted!I specifically asked the salesperson before subscribing if I would have complete control of my own website. She assured me I would. Well, I don't. They control MY website and ALL the analytics! This makes it impossibe for me to grow my own Facebook/Google analytics. The algorithms can not learn about my practice because they control the data! This is very close to fraud.I want control of my website back.I want control of my Google analytics.I want my business page, that I built out, not Patient Pop, restored!What makes it all worse is that NO ONE takes responsibility for anything at this company. Very nice people give you promises and a constant run around. One person fixes something and another person undoes it all the while leaving me out of the process. The website they built for me used a boiler plate template with no originality or professional look. The text they provide reads like it was written by a high school student. Not at all the impression I want to give of my practice. Pros Ease of access to analytics. The people were quite friendly, but one didn't know what the other was doing. Cons 1.) The disorganization of the staff. One person did not know what the other was doing. No one took responsibility for anything.2.) Can't get a straight answer from anyone, or at least not a consistent answer.3.) The sales people are deceptive. I specifically asked if I would be in complete control of my website and I was assured I would. I have no control.4.) THEY control all of your data, not you. This is extremely important if you want to run Facebook or Google ads. The algorithms these companies use can not learn about your website or direct traffic to you because PP pools all your data with others so that THEY can benefit from your site, but not you!5.) I built out my own Google Business Page. PP had nothing to do with it. They deleted my work. All of it! They vandalized my most important source of exposure to my community for my practice. Spite? Ignorance? Incompetence? Some combination? I don't know. But I'm the one who suffers. Stay far far away from this company. Reason for choosing Tebra Because I was lied to. The previous service did not tell me they would control my website and all its analytics. This is crippling to any marketing you might want to do. So, when I approached PP I asked them specifically if I would retain all control over my website and analytics. I was told I would. The sales person lied. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.