--- title: "Page 6 | Tebra Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 6 - Is Tebra the right Medical Practice Management solution for you? Explore 1390 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/129169/Tebra/reviews/?page=6" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Tebra 4 (1390) [View alternatives](https://www.capterra.com/p/129169/Tebra/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 6 - Reviews of Tebra ## Showing most helpful reviews Showing 126-150 of 1390 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LP Liliana P. Owner Mental Health Care Used the software for: 6-12 months ### "Great costumer service " April 3, 2025 5.0 Great costumer service. I was lucky to talk to \[sensitive content hidden\], helped me step by step until I got my answers. Pros Easy to manage and costumer service is great! \[sensitive content hidden\] was great answering my questions. Cons In the beginning was hard to install the app in my mac Review Source Response from Tebra April 18, 2025 Thank you for your kind words! We're so glad you found our customer service helpful and that they were able to guide you through the process step by step. We appreciate your patience during the setup on your Mac, and we're thrilled to hear you're enjoying the experience now. If you need anything else, we're here to help! KA Kamala A. Physician Mental Health Care Used the software for: 1-2 years ### "poor service and poor customer service" January 29, 2025 1.0 Very bad - the worst came after it came time for me to transitioin out. It would take the loyalty team or accont manager atleast one month to get back with a reply, sometimes never. then you get auto replies saying that the reply will get further delayed if you message repeatedly! The customer service team never told me that, my account would still be active even after i went to read only mode. They were charging me more every month for account activity that was not initiated by me and that was beyond my control. I was upset enough that, i did a credit card dispute for part of the extra amount just to let them know of my displeasure, as my phone calls and emails fell on deaf ears..answers such as "you should have known", very unprofessional. Not acceptable. I am being hounded by collections since then. Pros The sales team is pretty good until the contract is signed and they disappear and you are left with hardly any support Cons EMR - each part of saop in a separate box, the template is very hard to work with PM software - financials esp with patients with more then one insurance gets confusing Review Source Response from Tebra February 11, 2025 Thank you for sharing your feedback with us. We're truly sorry to hear that you felt unsupported, as this falls far short of the experience we aim to provide. We deeply regret the lack of adequate communication around the fees associated with maintenance mode, which provides uninterrupted access while a practice works through a transition to or from Tebra. We will share the details of your experience with our internal teams as we work to improve the support we provide to others in a similar situation. CC Carlos C. Practice Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Tebra Review" April 27, 2025 4.0 It was a good experience with \[sensitive content hidden\]. He knows the system very well. Pros The ability to send electronic claims and receive EOBs. Cons It seems a bit clunky. I don't like having to go from the web to the tool for data entry. Review Source Response from Tebra April 28, 2025 Thank you for sharing your feedback! We’re glad to hear that the ability to send electronic claims and receive EOBs has been beneficial for you. We value your thoughts about your workflows feeling a bit clunky. Please know we’re constantly working to improve the user experience, and feedback like yours helps guide our efforts. It’s wonderful to hear you had a positive experience with a member of the Tebra team! We’re proud of our team and their dedication to helping our users succeed with the system. If there’s anything else we can assist you with, please don’t hesitate to reach out. Your input is invaluable, and we’re here to help! DSC Dr. Shavar C. Owner Mental Health Care Used the software for: 2+ years ### "SATISFIED CUSTOMER" January 14, 2025 5.0 I have been using Tebra for almost 4 years and I am totally satisfied with the application. The customer service is amazing and, its very user friendly. Pros Customer service, user friendly, customizable application Cons Cost. The application can be costly when you begin to grow your practice and add providers. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Reason for choosing Tebra cost, ease of use, customer service and ability to bill and send claims to insurance capability Review Source Response from Tebra January 15, 2025 Thank you for being a loyal Tebra customer and for sharing this wonderful feedback! We're thrilled to hear you've had such a positive experience with our Customer Care team and find the platform user-friendly and customizable. We also appreciate your feedback on cost as your practice grows—it helps us continue improving to support your success. Thank you for trusting us with your practice's needs! ML MELISSA L. office manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Tebra is a helpful hand " January 31, 2025 5.0 Tebra has been a help with front office staff. I personally like the fact we can receive appointment request notifications Pros The office can see patient reviews about the dental practice. Cons I have no complaints at this time about Tebra Review Source Response from Tebra February 5, 2025 Thank you for sharing your positive experience with Tebra! We're thrilled to hear that our platform has been helpful for your front office staff and that you’re enjoying features like appointment request notifications and patient reviews. Your feedback motivates us to continue providing innovative and reliable solutions that make managing your practice even easier. If there’s anything we can do to enhance your experience further, don’t hesitate to reach out—we’re here to help! VR Verified Reviewer Provider Health, Wellness and Fitness Used the software for: Less than 6 months ### "Overpriced & Overcharged!!!" February 7, 2025 1.0 Awful! I have being charged twice already this month for unknown reasons. I called the support center and the gentleman I spoke to didn't know how to help. All he said was "I can see you signed up for the Kareo Pro which is all inclusive but we are charging you for Tebra 1.5." This does not not make sense. It isn't all about you Tebra!!! Pros I do like Tebra EHR however, its always one issue or the other. Cons Overpriced and being overcharged with absolutely no one to help. Review Source Response from Tebra February 19, 2025 We’re very sorry to hear about your recent experience and appreciate you sharing your concerns. Please know that we take matters like these very seriously, as ensuring customer satisfaction is our top priority. To better understand the issue and resolve it for you, we’d like to gather more details. Please reach out to our Customer Care department from within the Tebra application or by phone and ask to speak to a supervisor so that someone can more thoroughly address your concerns. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right. ER Elwin R. Medical Coding and Billing Accounting Used the software for: Less than 6 months ### "Excellent Service " March 11, 2025 5.0 Pros Excellent service and attention, I was able to quickly resolve the problem Review Source Response from Tebra March 20, 2025 Thank you for your kind words! We’re glad to hear our team was able to assist you quickly and effectively. Your feedback means a lot to us, and we’re here whenever you need us again. KL Kemisha L. Front desk Health, Wellness and Fitness Used the software for: 6-12 months ### "Tebra usage" March 25, 2025 3.0 It was a pretty decent app but not my favorite to use Pros I was able to see messages from my provider very easily and able to respond without trouble as well. Cons I couldn't schedule an appointment easily at all Review Source Response from Tebra April 1, 2025 Thank you for sharing your feedback! We’re glad to hear that messaging your provider was easy and seamless. We’re sorry to hear that appointment scheduling was difficult for you. We’re committed to making improvements over time and making things more intuitive is one of our top goals. We appreciate your input and will be sure to take it under consideration as we work on future enhancements. SC Susan C. Psychiatric Mental Health Nurse Practitioner Health, Wellness and Fitness Used the software for: 2+ years ### "Not Too Bad" January 6, 2025 3.0 I've worked with Tebra almost 3 years since being at this office. We have had issues since the beginning. Usually, they get worked out and are ok. The cancelled appts remaining on the schedule and inability to cancel via escribe has not been fixed. It takes a lot of time to call pharmacies to cancel meds. Pros Calendar organization is nice along with fairly easily ability to put in blocks on the schedule. Cons Issues with removing appts and they pop back up on the calendar after cancelled. No longer able to cancel scripts via escribe like we could in the past. Review Source Response from Tebra January 13, 2025 Thank you for taking the time to share your feedback and for being a valued long term customer. We're glad to hear you find our calendar organization and scheduling features helpful and appreciate your honesty in sharing the challenges you’ve faced. We’ve recently made enhancements to both the calendar and eprescribing experiences, and are actively collecting feedback to guide continued improvements. Your input is extremely valuable, and we encourage you to continue to work with Customer Care to resolve your open issues. LH Lisa H. Owner, DNP, CRNP, PMHNP-BC, FNP-C Mental Health Care Used the software for: 1-2 years ### "Genuinely love it" January 6, 2025 5.0 So far so good. Had a GREAT onboarding experience with Eduardo. Education is helpful at Tebra Univeristy. Payout is fast and easy for cash patients. Pros I genuinely love Tebra. Ease of use, simple templates, SALT for continuity. Cons The old back end is not configured for Mac/Apple Alternatives considered [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[RXNT](https://www.capterra.com/p/110018/rxnt/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Tebra pricing as well as Eprescribing/lab integration needs. Review Source Response from Tebra January 15, 2025 Thank you for sharing your experience with Tebra and for such thoughtful feedback! We’re thrilled to hear you’re enjoying the ease of use, templates, and features like SALT for continuity. It’s great to know that Eduardo and Tebra University made your onboarding smooth and helpful. We’ll absolutely take note of your feedback regarding the Mac configuration as we work on improvements. CA Curt A. Practice Manager Mental Health Care Used the software for: 2+ years ### "Good experience" December 16, 2024 5.0 good investment for our business. Increased productivity and revenue. Pros benefits of technology to add efficiency to our practice Cons Not being able to print out complete chart for records review Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Looking for better options for mental health. Review Source Response from Tebra December 18, 2024 Thank you for sharing your positive experience with Tebra! We're so pleased to hear that our technology has helped increase efficiency, productivity, and revenue for your mental health practice—it’s exactly the kind of impact we strive to make. We also appreciate your feedback about printing complete charts for records review. Your input is important to us, and we'll be sure to pass this along to our team for consideration as we work to improve our platform. Thank you again for the thoughtful review! NH Nia H. Therapist and Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Thank goodness for Tebra" January 6, 2025 5.0 I was hesitant to sign up with Tebra due to the fact of having another expense while starting up my business. I am so happy that I did sign up since the cost is no where near the value that I have gotten from Tebra. I am so pleased with the expert help and the tons of patience that has been offered to me. Pros The support that was offered as I was getting my business up and running was invaluable. Cons I have not come across anything that was a Con for me. Review Source Response from Tebra January 8, 2025 Thank you so much for your kind words and for trusting Tebra during such a pivotal time for your business! We’re thrilled to hear that our support and expertise have made a meaningful difference, and we’re honored to be a part of your success. MS Michelle S. CEO Medical Practice Used the software for: 1-2 years ### "Easy to use" December 17, 2024 5.0 It's been great so far. Quick response to concerns. Pros Easy to use and understand. I like the training videos, so I don't need to call for evrything. Cons I cannot view the claim form unless I set it to print. Review Source Response from Tebra December 18, 2024 Thanks so much for taking the time to share this review! We’re thrilled to hear that you’re finding the platform easy to use and that the training videos are helpful. We also appreciate your feedback about viewing claim forms and will be sure to pass that along to our product and customer care teams. BA Brenda A. PMHNP-BC Mental Health Care Used the software for: Less than 6 months ### "Great system!" December 16, 2024 5.0 Great! Service is fast and my questions are answered promptly. Pros I find this program easy to use. It is logical. Cons I can't think of anything. I have worked on many different systems and this one is my favorite so far. Review Source Response from Tebra December 18, 2024 Thank you for your thoughtful review! We're thrilled to hear that you find the system easy to use and that our support team has been prompt and helpful—your kind words mean a lot to us. OW Olivia W. Medical Billing Specialist Medical Practice Used the software for: Less than 6 months ### "Good Job Tebra." December 17, 2024 4.0 So far, so good! No major issues or complications. Pros Easy to navigate and find information you readily need. Cons System feels complicated until you learn how to do it. I wish it was easier to navigate right away instead of feeling like you have to do all the trainings to get it. Review Source Response from Tebra January 3, 2025 Thank you for your thoughtful review! We're thrilled to hear that Tebra is working well for you so far. We truly appreciate your feedback about the initial complexity—your insights help us improve. We'll continue working to make the system even more intuitive for our users. If you have any further suggestions or encounter challenges, feel free to reach out. Thanks again for sharing your experience! AV Adia V. clinician's assistant Medical Practice Used the software for: Less than 6 months ### "Adia VanderJagt" December 16, 2024 5.0 Overall, I am pretty comfortable using Tebra. Pros I like that I can quickly navigate through the site with ease Cons At the moment the only thing I can think of would be the new update just being a little harder to navigate as far as scheduling goes, but I caught the hang of it Review Source Response from Tebra December 18, 2024 Thank you so much for sharing your thoughts about your experience with Tebra! We're thrilled to hear that you find the site easy to navigate and that you're comfortable using our platform. We truly appreciate your input regarding the new calendar features. While we're glad you’re getting the hang of it, we are actively seeking customer feedback as we continue to improve these features. Please feel free to reach out if you'd like to share more detailed suggestions. Thanks again for the kind words! LS Lindsey S. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "New and nice!" December 2, 2024 4.0 Overall I enjoy this new system and I like that it has benefits that differ from other domains that are more frequently used. Pros I like that it's new and the customer service is phenomenal! Cons It is a bummer that it is new because there are many updates and kinks that get fixed, but that is the same with many healthcare platforms. Switched from [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) We wanted something faster and that has more functionality when chart browsing and scheduling. Review Source Response from Tebra December 16, 2024 Thank you for taking the time to share your thoughts on Tebra! We're thrilled to hear that you find the system user-friendly and that our demographics, accounts, and template features support your workflow. We also greatly appreciate your suggestions, as customer feedback is essential to driving improvements in our products and services. Thank you again for being a Tebra customer! KP Karen P. Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Beware - Poor Servce. " November 7, 2024 2.0 My experience with Tebra has been extremely disappointing. I was unable to complete the on boarding because I couldn’t open the business in time so my “onboard time expired “and then all I could do was send messages through the case logs. The case logs are entered online and then you’ll get an email from some random person. If you try to call the customer service line, you will wait for hours. I actually never had anyone pick up yesterday and I waited for three hours. No one calls you to follow up on issues. Meanwhile I’ve been waiting over 2 months just to get enrollment so that I can get reimbursed by insurance and they keep extending enrollment dates without explanation. This is not consistent with what other colleagues have experienced with other EHRs. They recently responded to my review on google and said “we fixed your problem” on the review, but they have not— and again never contacted me. Pros Decent EHR in terms of ease in navigating through fields. Cons Customer service in nonexistent. They are very slow with enrollments. I’ve been waiting for almost 3 months for them to connect to insurance !!! Review Source Response from Tebra December 5, 2024 Thank you for taking the time to share your experience and let us know that your concerns have not yet been resolved. We're truly sorry for the frustration you've endured and for the impact this had had on your practice. It is clear that we’ve fallen short of the standards we strive to uphold. While our customer care team has been actively working with you on several requests, including additional onboarding, we agree that the delays in your enrollments are unacceptable. We’re committed to resolving all outstanding issues and ensuring that your practice is fully operational as soon as possible. We take your concerns very seriously, and one of our specialized team members will reach out to assist with all of your current needs. TB Thomas B. CEO Owner Hospital & Health Care Used the software for: 6-12 months ### "If Tebra provide us with a more comprehensive assessment or bio psychosocial it would be ten time better" November 4, 2024 4.0 Fair to good, Tebra as a system is very well designed. The templates are my favorite place with the chart Pros Tebra is very user friendly, I also enjoyed the fact that we were able to navigate throughout the chart from Demographics to accounts Cons Tebra doesn’t have a comprehensive assessment built within the system Alternatives considered [AZZLY Rize](https://www.capterra.com/p/147005/AZZLY/)[Alleva](https://www.capterra.com/p/180899/Alleva/) Reason for choosing Tebra My billing team was using this product prior to me knowing of it Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) The growth and development of our organization is very important today Review Source Response from Tebra December 14, 2024 Thank you for taking the time to share your thoughts on Tebra! We're thrilled to hear that you find our solution user-friendly and appreciate the demographics, accounts, and template features. It’s great to know that these tools are supporting your workflow. We also truly appreciate your suggestion about psychosocial assessments and we will be sure to share it with our development team. If there’s anything else you'd like to share or discuss further, feel free to reach out—we’re always here to support you. Thank you again for being a Tebra customer! VR Verified Reviewer Owner and Licensed Counselor Mental Health Care Used the software for: 2+ years ### "Just a wonderful platform " November 14, 2023 4.0 Pros The staff and their support through initial setup, continued training, billing issues, and routine management of my practice. Customer support is easily the most important part of a program like this and they have a 5 star group! Cons I think the app on the phone has more issues than I would like but I am sure it is hard to combine all the perks of the desktop version into an app without an issue. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) I was extremely disappointed in the lack of support I had through that program. Review Source iO iqbal O. owner Medical Practice Used the software for: 2+ years ### "Be careful--- for medical practices" April 15, 2024 1.0 I would never recommend this software, unless you have a billing company that you trust, and is willing to bill though it. Beware went they send you to collections. Pros Interface works and easy to navigate the windows to bill Cons Very difficult to terminate services. Cannot do on-line. When you phone, they state it is terminated, but .... then they say it is not and continue to bill and send you to collections. It was terminated because we could not find an outside biller that was competent that would use the software. We contacted them, and they gave us three names. We tried two, but lost a lot of time and money. Eventually did the billing in house until we could change software and get an outside company to bill. Switched from [Medisoft](https://www.capterra.com/p/266691/Medisoft/) Software was compatible with our EMR at the time Review Source HB Heather B. Nurse practitioner Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent EMR for solo providers" February 21, 2024 4.0 In the beginning, I was not utilizing the EMR as much as I thought I would. After a few months, I needed to increase my usage and had questions on how to proceed. I felt the onboarding help at that time was lacking and I had to do a lot of research on my end to get things the way I wanted. I would have appreciated more help with onboarding down the road. Pros The program is very user friendly and affordable. I researched multiple EMR's before deciding on Tebra. I have not been disappointed. Cons The change of the format and colors from Kareo to Tebra was a little hard to get used to. I am a visual person and I relied on the colors when navigating through the system. It took some getting used to with the minimal use of colors in the system. I will say the streamline coloring does seem more professional looking. Review Source JV Jeremy V. CEO Medical Practice Used the software for: 1-2 years ### "TEBRA Poor results with service tickets. Poor platform. Poor technical support. " November 9, 2023 1.0 Overall, very poor. I am not for sure what happened but Tebra is horrible. I would never recommend this to another colleague. Tebra, get your stuff together or your out. Pros I liked their product prior to Tebra taking over. Cons Multiple issues, service tickets not resolved, absolutely poor communication. Tech support closing tickets without a fix. I do 95% telemedicine and there are always connectivity issues and my connection is solid. Never had the issue with Kareo at the rate and frequency under Tebra. I have multiple tickets outstanding, have to go into my tickets daily add a note "no response yet" just to keep them accountable. If they close the ticket, you are not able to add a note on the user end. To top it all off, users received this PR email announcement from the CTO about how the system had not had any issues for 60+ days straight yet I had multiple tickets as did my colleague who also uses Tebra at his practice. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing Tebra Kareo was great, Tebra not great at all. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Moved to new practice, decided to go with Kareo. Review Source SP SHANNON P. Business office manager Health, Wellness and Fitness Used the software for: 6-12 months ### "STEER CLEAR" November 14, 2024 1.0 My experience was absolutely terrible. The system was archaic. Slow. Lack of training. I wanted to cancel and they made it mere impossible. Pros It was basic. Easy to use if you are experienced. Cons It was too vintage. Almost like dot matrix. Not impressed at all. Alternatives considered [CollaborateMD](https://www.capterra.com/p/81299/CollaborateMD-PMS/) Reason for choosing Tebra COST AND EASE OF USE. Very misled. They were being bought out and nothing was ironed out. Review Source Response from Tebra December 5, 2024 Thank you for taking the time to share your thoughts. We are truly sorry to hear that you did not have a good experience with Tebra. We understand how frustrating it can be when a product feels outdated, and your feedback is very helpful to us as we continue our ongoing efforts to deliver a modern, innovative healthcare platform. JB Justin B. Clinician Medical Practice Used the software for: Less than 6 months ### "Looks Promising, Poor Customer Support" August 17, 2024 2.0 It was very promising when we first signed up. Once sales team is done and has you signed up good luck with getting customer support to work on anything. You will be spending months trying to get the EPCS up and running. Billing couldn't even get started since it took forever for Tebra to even begin the process of enrolling with payers to receive ERA's. You will lose money with this system The Tebra desktop app does not work for MacOS Pros Tebra was easy to use and the team was able to familiarize themselves with the system pretty quickly. Has a lot of useful functions for Primary care. Patient education, decision making tools, televisit platform and patient communication were pretty good. System looked nice and the sales team is great. Cons Customer service is horrible. Very hard to get in contact with a live rep after the sales team is done. It took months before anyone was able to even start getting my EPCS active. Customer support was rude to by my assistant in trying to get the EPCS resolved and active. I was never able to get the billing portion up and running. It took months and constant time consuming follow up with customer support to get any kind of news for the billing portion. Lab integration? Forget about it. That also took months of follow up and I still do not have any labs integrated with my account. Alternatives considered [Elation](https://www.capterra.com/p/147889/ElationHealth/) Reason for choosing Tebra Price was more reasonable, but you do get what you pay for Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Looking for EMR with better Booking system and mobile capability Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.