--- title: "Page 6 | Tebra Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 6 - Is Tebra the right Chiropractic solution for you? Explore 1380 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/129169/Tebra/reviews/?page=6" page_type: "reviews" language: "en" --- Tebra 3.9 (1380) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Page 6 - Reviews of Tebra ## Showing most helpful reviews Showing 126-150 of 1380 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ER Elwin R. Medical Coding and Billing Accounting Used the software for: Less than 6 months ### "Excellent Service " March 11, 2025 5.0 Pros Excellent service and attention, I was able to quickly resolve the problem Review Source Response from Tebra March 20, 2025 Thank you for your kind words! We’re glad to hear our team was able to assist you quickly and effectively. Your feedback means a lot to us, and we’re here whenever you need us again. CA Curt A. Practice Manager Mental Health Care Used the software for: 2+ years ### "Good experience" December 16, 2024 5.0 good investment for our business. Increased productivity and revenue. Pros benefits of technology to add efficiency to our practice Cons Not being able to print out complete chart for records review Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Looking for better options for mental health. Review Source Response from Tebra December 18, 2024 Thank you for sharing your positive experience with Tebra! We're so pleased to hear that our technology has helped increase efficiency, productivity, and revenue for your mental health practice—it’s exactly the kind of impact we strive to make. We also appreciate your feedback about printing complete charts for records review. Your input is important to us, and we'll be sure to pass this along to our team for consideration as we work to improve our platform. Thank you again for the thoughtful review! KP Karen P. Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Beware - Poor Servce. " November 7, 2024 2.0 My experience with Tebra has been extremely disappointing. I was unable to complete the on boarding because I couldn’t open the business in time so my “onboard time expired “and then all I could do was send messages through the case logs. The case logs are entered online and then you’ll get an email from some random person. If you try to call the customer service line, you will wait for hours. I actually never had anyone pick up yesterday and I waited for three hours. No one calls you to follow up on issues. Meanwhile I’ve been waiting over 2 months just to get enrollment so that I can get reimbursed by insurance and they keep extending enrollment dates without explanation. This is not consistent with what other colleagues have experienced with other EHRs. They recently responded to my review on google and said “we fixed your problem” on the review, but they have not— and again never contacted me. Pros Decent EHR in terms of ease in navigating through fields. Cons Customer service in nonexistent. They are very slow with enrollments. I’ve been waiting for almost 3 months for them to connect to insurance !!! Review Source Response from Tebra December 5, 2024 Thank you for taking the time to share your experience and let us know that your concerns have not yet been resolved. We're truly sorry for the frustration you've endured and for the impact this had had on your practice. It is clear that we’ve fallen short of the standards we strive to uphold. While our customer care team has been actively working with you on several requests, including additional onboarding, we agree that the delays in your enrollments are unacceptable. We’re committed to resolving all outstanding issues and ensuring that your practice is fully operational as soon as possible. We take your concerns very seriously, and one of our specialized team members will reach out to assist with all of your current needs. TB Thomas B. CEO Owner Hospital & Health Care Used the software for: 6-12 months ### "If Tebra provide us with a more comprehensive assessment or bio psychosocial it would be ten time better" November 4, 2024 4.0 Fair to good, Tebra as a system is very well designed. The templates are my favorite place with the chart Pros Tebra is very user friendly, I also enjoyed the fact that we were able to navigate throughout the chart from Demographics to accounts Cons Tebra doesn’t have a comprehensive assessment built within the system Alternatives considered [AZZLY Rize](https://www.capterra.com/p/147005/AZZLY/)[Alleva](https://www.capterra.com/p/180899/Alleva/) Reason for choosing Tebra My billing team was using this product prior to me knowing of it Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) The growth and development of our organization is very important today Review Source Response from Tebra December 14, 2024 Thank you for taking the time to share your thoughts on Tebra! We're thrilled to hear that you find our solution user-friendly and appreciate the demographics, accounts, and template features. It’s great to know that these tools are supporting your workflow. We also truly appreciate your suggestion about psychosocial assessments and we will be sure to share it with our development team. If there’s anything else you'd like to share or discuss further, feel free to reach out—we’re always here to support you. Thank you again for being a Tebra customer! MS Michelle S. CEO Medical Practice Used the software for: 1-2 years ### "Easy to use" December 17, 2024 5.0 It's been great so far. Quick response to concerns. Pros Easy to use and understand. I like the training videos, so I don't need to call for evrything. Cons I cannot view the claim form unless I set it to print. Review Source Response from Tebra December 18, 2024 Thanks so much for taking the time to share this review! We’re thrilled to hear that you’re finding the platform easy to use and that the training videos are helpful. We also appreciate your feedback about viewing claim forms and will be sure to pass that along to our product and customer care teams. NH Nia H. Therapist and Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Thank goodness for Tebra" January 6, 2025 5.0 I was hesitant to sign up with Tebra due to the fact of having another expense while starting up my business. I am so happy that I did sign up since the cost is no where near the value that I have gotten from Tebra. I am so pleased with the expert help and the tons of patience that has been offered to me. Pros The support that was offered as I was getting my business up and running was invaluable. Cons I have not come across anything that was a Con for me. Review Source Response from Tebra January 8, 2025 Thank you so much for your kind words and for trusting Tebra during such a pivotal time for your business! We’re thrilled to hear that our support and expertise have made a meaningful difference, and we’re honored to be a part of your success. BA Brenda A. PMHNP-BC Mental Health Care Used the software for: Less than 6 months ### "Great system!" December 16, 2024 5.0 Great! Service is fast and my questions are answered promptly. Pros I find this program easy to use. It is logical. Cons I can't think of anything. I have worked on many different systems and this one is my favorite so far. Review Source Response from Tebra December 18, 2024 Thank you for your thoughtful review! We're thrilled to hear that you find the system easy to use and that our support team has been prompt and helpful—your kind words mean a lot to us. LS Lindsey S. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "New and nice!" December 2, 2024 4.0 Overall I enjoy this new system and I like that it has benefits that differ from other domains that are more frequently used. Pros I like that it's new and the customer service is phenomenal! Cons It is a bummer that it is new because there are many updates and kinks that get fixed, but that is the same with many healthcare platforms. Switched from [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) We wanted something faster and that has more functionality when chart browsing and scheduling. Review Source Response from Tebra December 16, 2024 Thank you for taking the time to share your thoughts on Tebra! We're thrilled to hear that you find the system user-friendly and that our demographics, accounts, and template features support your workflow. We also greatly appreciate your suggestions, as customer feedback is essential to driving improvements in our products and services. Thank you again for being a Tebra customer! OW Olivia W. Medical Billing Specialist Medical Practice Used the software for: Less than 6 months ### "Good Job Tebra." December 17, 2024 4.0 So far, so good! No major issues or complications. Pros Easy to navigate and find information you readily need. Cons System feels complicated until you learn how to do it. I wish it was easier to navigate right away instead of feeling like you have to do all the trainings to get it. Review Source Response from Tebra January 3, 2025 Thank you for your thoughtful review! We're thrilled to hear that Tebra is working well for you so far. We truly appreciate your feedback about the initial complexity—your insights help us improve. We'll continue working to make the system even more intuitive for our users. If you have any further suggestions or encounter challenges, feel free to reach out. Thanks again for sharing your experience! AV Adia V. clinician's assistant Medical Practice Used the software for: Less than 6 months ### "Adia VanderJagt" December 16, 2024 5.0 Overall, I am pretty comfortable using Tebra. Pros I like that I can quickly navigate through the site with ease Cons At the moment the only thing I can think of would be the new update just being a little harder to navigate as far as scheduling goes, but I caught the hang of it Review Source Response from Tebra December 18, 2024 Thank you so much for sharing your thoughts about your experience with Tebra! We're thrilled to hear that you find the site easy to navigate and that you're comfortable using our platform. We truly appreciate your input regarding the new calendar features. While we're glad you’re getting the hang of it, we are actively seeking customer feedback as we continue to improve these features. Please feel free to reach out if you'd like to share more detailed suggestions. Thanks again for the kind words! SP SHANNON P. Business office manager Health, Wellness and Fitness Used the software for: 6-12 months ### "STEER CLEAR" November 14, 2024 1.0 My experience was absolutely terrible. The system was archaic. Slow. Lack of training. I wanted to cancel and they made it mere impossible. Pros It was basic. Easy to use if you are experienced. Cons It was too vintage. Almost like dot matrix. Not impressed at all. Alternatives considered [CollaborateMD](https://www.capterra.com/p/81299/CollaborateMD-PMS/) Reason for choosing Tebra COST AND EASE OF USE. Very misled. They were being bought out and nothing was ironed out. Review Source Response from Tebra December 5, 2024 Thank you for taking the time to share your thoughts. We are truly sorry to hear that you did not have a good experience with Tebra. We understand how frustrating it can be when a product feels outdated, and your feedback is very helpful to us as we continue our ongoing efforts to deliver a modern, innovative healthcare platform. VR Verified Reviewer Frontdesk ADM Accounting Used the software for: I used a free trial ### "hrdev ADM ref" November 11, 2024 4.0 Efficient for managing patient records and appointments; overall easy to use but could improve speed. Pros Streamlined patient scheduling and integrated features. Cons Can be a bit slow to load at times. Not always. Review Source Response from Tebra December 5, 2024 Thank you for sharing your feedback! We’re so glad to hear you find our platform efficient for managing patient records and scheduling—it’s always rewarding to know our features are making a positive impact. We truly appreciate you pointing out the occasional slow loading times. Customer feedback like yours helps us identify areas where we can improve, and we're continuously working on optimizing performance to enhance your experience. ML Marva L. Psychiatrist - physician Medical Practice Used the software for: 2+ years ### "Dissatisfied soon-to-be former customer. " October 16, 2024 1.0 Unacceptable. Employees are nonresponsive and dishonest. Their lack of honesty and transparency is problem due to the sensitive nature of patient records and financial information that they have access to. Pros Some templates are detailed but cumbersom. The finished note quality is poor and it is easier, faster to free text than select shortcuts. Cons This company is unethical and misrepresents their software. Review Source Response from Tebra November 20, 2024 We genuinely appreciate your feedback and are truly sorry for the experience you've had. It's concerning to hear about the issues with our team's responsiveness and the concerns raised about honesty and transparency. Please know that we take these matters very seriously, and our team is actively looking into what happened. We can see that a member of our team is already in contact with you to address your concerns directly and work towards a resolution that meets your expectations. We are consistently working to improve our communication, and are sorry that we fell short in this case. KO Katherine O. Biller Mental Health Care Used the software for: 2+ years ### "Love Tebra" October 8, 2024 4.0 Overall a great company and great product and we're always excited for more improvements Pros Their PM is the easiest to use of all the systems we've worked with. Our staff loves it, it's really easy to navigate. Cons We've had some issues with UB04s that make it a little difficult to use in the system but we're working through it. Review Source CR CHRISTOPHER R. Nurse Practitioner Hospital & Health Care Used the software for: 6-12 months ### "DO NOT EVEN CONSIDER TEBRA" September 19, 2024 1.0 POOR. I do not recommend even considering to buy this product. Pros chart notes are easy to type. I cannot think of any other PROS. Cons NO customer support. My salesman told me that if I wanted support, I should hire someone outside of TEBRA that is an expert. Called customer support during business hours and voicemail says they are closed. You have to watch videos and self teach the software. On boarding was rushed and missed promise topics. Not meant for single provider practice. Trizetto put my EIN wrong in billing and I can't bill for several insurances. NO help in fixing the problem after months. Switched from [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Poor support and customer service. AdvanceMD is almost $600 per month. Review Source Response from Tebra November 7, 2024 Thank you for sharing your feedback. We are genuinely sorry to hear about the challenges you've faced during the onboarding process and for the lack of support you experienced. While we are actively working to improve our onboarding and support services, we acknowledge that we fell short in this instance. We do offer instructor-led training and professional services for those who need more personalized assistance. We encourage you to reach out to our Customer Care team so we can help resolve your billing issue and explore how we can better assist you moving forward. We look forward to the opportunity to make things right. dY dima Y. MD Medical Practice Used the software for: 2+ years ### "I am not happy with this company " September 28, 2024 1.0 Very very very bad . i do not recommend it to anybody Pros Nothing. I do not recommend to anybody. Please do not use it. Cons bad customer service . They neve solve any problem after calling multiple times > I do not recommend anybody to use it Review Source Response from Tebra November 7, 2024 We are truly sorry to hear about your recent experience with Tebra. We understand how frustrating it is to have unresolved issues, and this is not the level of service we strive to provide. Your feedback is invaluable, and we're committed to making things right. Please know that our team is working diligently to address your concerns, and someone from our customer service team will reach out to you to assist. Thank you for giving us the opportunity to improve. We hope to earn back your trust. KR Katy R. Vice President of Operations Medical Practice Used the software for: Less than 6 months ### "Wish it had been better" September 24, 2024 2.0 We purchased a company who was using Tebra for some Part B medical billing. They had not set up the product fully so I attempted over and over to get support to build and use the product but never did. We ultimately had to switch to a different vendor and cancel our contract with them. Disappointing since it seemed like an easy to use product but we cannot live without support. Pros Easy to learn system, provided enough basics to make usable for our needs. Cons Zero customer support. They merged with another company and when reaching out would get feedback that was that staff was no longer in that same role and could not assist. Would email support listed on website and either was kicked back or received auto reply that email box was not in use anymore. Review Source Response from Tebra November 7, 2024 Thank you for taking the time to share your experience with us. We are truly sorry to hear about the difficulties you encountered with our customer support during your transition. We understand how crucial reliable support is, especially when integrating a new system, and regret falling short in your case. Your feedback is invaluable, and we're committed to improving our services to ensure our customers have a seamless experience. We've taken steps to address these issues and are working hard to make sure that our support team is accessible and responsive. VR Verified Reviewer Owner and Licensed Counselor Mental Health Care Used the software for: 2+ years ### "Just a wonderful platform " November 14, 2023 4.0 Pros The staff and their support through initial setup, continued training, billing issues, and routine management of my practice. Customer support is easily the most important part of a program like this and they have a 5 star group! Cons I think the app on the phone has more issues than I would like but I am sure it is hard to combine all the perks of the desktop version into an app without an issue. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) I was extremely disappointed in the lack of support I had through that program. Review Source iO iqbal O. owner Medical Practice Used the software for: 2+ years ### "Be careful--- for medical practices" April 15, 2024 1.0 I would never recommend this software, unless you have a billing company that you trust, and is willing to bill though it. Beware went they send you to collections. Pros Interface works and easy to navigate the windows to bill Cons Very difficult to terminate services. Cannot do on-line. When you phone, they state it is terminated, but .... then they say it is not and continue to bill and send you to collections. It was terminated because we could not find an outside biller that was competent that would use the software. We contacted them, and they gave us three names. We tried two, but lost a lot of time and money. Eventually did the billing in house until we could change software and get an outside company to bill. Switched from [Medisoft](https://www.capterra.com/p/266691/Medisoft/) Software was compatible with our EMR at the time Review Source HB Heather B. Nurse practitioner Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent EMR for solo providers" February 21, 2024 4.0 In the beginning, I was not utilizing the EMR as much as I thought I would. After a few months, I needed to increase my usage and had questions on how to proceed. I felt the onboarding help at that time was lacking and I had to do a lot of research on my end to get things the way I wanted. I would have appreciated more help with onboarding down the road. Pros The program is very user friendly and affordable. I researched multiple EMR's before deciding on Tebra. I have not been disappointed. Cons The change of the format and colors from Kareo to Tebra was a little hard to get used to. I am a visual person and I relied on the colors when navigating through the system. It took some getting used to with the minimal use of colors in the system. I will say the streamline coloring does seem more professional looking. Review Source JV Jeremy V. CEO Medical Practice Used the software for: 1-2 years ### "TEBRA Poor results with service tickets. Poor platform. Poor technical support. " November 9, 2023 1.0 Overall, very poor. I am not for sure what happened but Tebra is horrible. I would never recommend this to another colleague. Tebra, get your stuff together or your out. Pros I liked their product prior to Tebra taking over. Cons Multiple issues, service tickets not resolved, absolutely poor communication. Tech support closing tickets without a fix. I do 95% telemedicine and there are always connectivity issues and my connection is solid. Never had the issue with Kareo at the rate and frequency under Tebra. I have multiple tickets outstanding, have to go into my tickets daily add a note "no response yet" just to keep them accountable. If they close the ticket, you are not able to add a note on the user end. To top it all off, users received this PR email announcement from the CTO about how the system had not had any issues for 60+ days straight yet I had multiple tickets as did my colleague who also uses Tebra at his practice. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing Tebra Kareo was great, Tebra not great at all. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Moved to new practice, decided to go with Kareo. Review Source JB Justin B. Clinician Medical Practice Used the software for: Less than 6 months ### "Looks Promising, Poor Customer Support" August 17, 2024 2.0 It was very promising when we first signed up. Once sales team is done and has you signed up good luck with getting customer support to work on anything. You will be spending months trying to get the EPCS up and running. Billing couldn't even get started since it took forever for Tebra to even begin the process of enrolling with payers to receive ERA's. You will lose money with this system The Tebra desktop app does not work for MacOS Pros Tebra was easy to use and the team was able to familiarize themselves with the system pretty quickly. Has a lot of useful functions for Primary care. Patient education, decision making tools, televisit platform and patient communication were pretty good. System looked nice and the sales team is great. Cons Customer service is horrible. Very hard to get in contact with a live rep after the sales team is done. It took months before anyone was able to even start getting my EPCS active. Customer support was rude to by my assistant in trying to get the EPCS resolved and active. I was never able to get the billing portion up and running. It took months and constant time consuming follow up with customer support to get any kind of news for the billing portion. Lab integration? Forget about it. That also took months of follow up and I still do not have any labs integrated with my account. Alternatives considered [Elation](https://www.capterra.com/p/147889/ElationHealth/) Reason for choosing Tebra Price was more reasonable, but you do get what you pay for Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Looking for EMR with better Booking system and mobile capability Review Source LAF Lou Ann F. Director of Physician Services Hospital & Health Care Used the software for: 2+ years ### "Kareo has only improved with time! " June 28, 2023 5.0 I utilized this system when I was billing for my physician clients several years ago. Recently recommended Kareo to fill an interim need where I currently work. Very different situations and practice types but Kareo product still works -- has only gotten better and the customer service from the start has been great. Pros The implementation and initial training were very easy. I appreciated having an assigned trainer to help me throughout the process. Kareo has allowed us to start billing for our physicians during an interim period and immediately generate revenue that most people thought was months away! Cons The primary improvement I would like to see is better functionality when entering multiple days/units of the same CPT code. I am currently billing for providers who see patients daily in an inpatient setting. I would like to bill more than one day at at time per charge entry line. For example, provider sees a patient from June 1 thru June June 5 -- same level of encounter, I would like to enter CPT 99232 X 5 units w/ the date range for these 5 consecutive days. I inquired about this and was told that I must enter only day per line. Just a thought! Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing Tebra I was familiar with Kareo already and liked the option of being able to subscribe month to month for our current group. Also liked the training options and having an assigned coach during the set up. Review Source ML Maya L. Executive Director Mental Health Care Used the software for: 2+ years ### "Favorable pricing structure; terrible customer support" September 4, 2024 3.0 If we had to do it again, would we? Maybe. The price is right. Billing has been pretty glitch-free. Ideally, we would go for something such as TherapyNotes or TheraNest, which we used for some time but could not afford as the number of part-time practitioners grew. Tebra's fees are based on the number of capture charge transactions rather than the number of therapists. This works for us. Pros We chose Tebra because of 1) price, 2) billing features, 3) room scheduling capacity, and 4) ability to customize and train therapist-interns using customized templates. The templates have cut down our chart time to <5 minutes. The price is good for agencies that serve lower-income, uninsured as we are not charged for the clients who do not bill insurance. This is a critical feature for a nonprofit teaching health center such as ours. Cons Terrible horrible no-good very bad customer support. If something goes wrong, it takes hours on the phone to get their attention and weeks for them to get around to it. The workers are courteous and calm, but it seems as though they may have only 1-2 computer programmers/technicians who really understand the software and can do anything about a technical problem. Tebra is not designed for mental health customers, but for physicians' practices. The portal welcome message tells customers that they can access their records at any time. We have asked for this to be changed years ago to a more generic message that works for mental health, but they won't do this. It's a very easy technical fix. It is also not possible for a therapist to get a list of their clients -- this is such a basic feature of any mental health practice that we didn't think to ask if it was possible before we entered into the contract. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) TherapyNotes charges per therapist; Tebra charges per insurance transaction. Review Source VR Verified Reviewer Office Manager Hospital & Health Care Used the software for: 2+ years ### "Platform's Limitations, Hidden Costs, and Manual Processes" February 20, 2024 2.0 Tebra + Kareo is a platform that doesn't allow you to export your data,They will charge you $2000 to export your client database when you leave in a format that other EMRs don't use. So you will have to hire help and they will claim that is not their scoop of work to guide you or support exporting your data. It lacks with crucial features and once you're in, it feels like they have a tight grip on your data. I am leaving the EMR after 3 years of practice, due to its limitations compared to competitors. Kareo lacks inventory management, requires manual invoice writing, and frustratingly restricts exporting client databases and demographics. Automation features are not functional, leaving everything feeling excessively manual. It's advisable to opt for a more comprehensive solution from the outset to avoid the hassle of data export later on. Notably, Kareo charges a hefty $2000 fee for exporting client databases in a format incompatible with most systems, requiring additional assistance, which they disclaim responsibility for. They only offer data export in XML format, which adds unnecessary complexity. Pros While the design interface and app appear satisfactory, I've encountered significant limitations. Automation features are non-existent, and the extreme restrictions on data exporting are concerning. Additionally, the platform's hidden costs and reliance on manual processes further compound these issues Cons The interface looks good, however it lacks of so many features. I like they have a mobile App. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.