--- title: "Page 8 | Tebra Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 8 - Is Tebra the right Chiropractic solution for you? Explore 1380 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/129169/Tebra/reviews/?page=8" page_type: "reviews" language: "en" --- Tebra 3.9 (1380) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Page 8 - Reviews of Tebra ## Showing most helpful reviews Showing 176-200 of 1380 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Owner Medical Practice Used the software for: 1-2 years ### "Please go elsewhere (now called Tebra) " October 13, 2023 1.0 Horrible. If you want to waste tens of thousands of dollars and get nearly nothing in return, then use PatientPop (not called Tebra.) They are deceptive as to what they can do for your practice. Do your research. Pros Not much of anything. My website is okay, but they use the same template they use for every practice they work with. Their template is rehashed for everyone. Cons They go further than make false promises. I think they embellish and greatly exaggerate and lie as to what they can do for your practice. You end up paying thousands that you can honestly what you can do yourself for pennies and do more effectively than PatientPop. Review Source RG Rahul G. Physician Health, Wellness and Fitness Used the software for: 2+ years ### "Great software for billing but the EHR could use some polish" March 1, 2019 4.0 My overall experience with Kareo is very good. We use them for our software and practice management. I’m not using the EHR as it is not included with the package and there are some limitations for my specialty when participating in the MIPS . Pros The software is web-based and very easy to use on the iPad as well as any other format that supports the browser. It is easy and intuitive to use and everything is well laid out. You can access the data most of the time you’re only limitation is the speed of your browser The software is web-based and very easy to use on the iPad as well as any other format that supports the browser. It is easy and intuitive to use and everything is well laid out. You can access the data most of the time you’re only limitation is the speed of your browser The software is modular in that you paid for different modules from the E in charge of the software and practice management features They have a great feature set. There always improving and adding more functionality. Cons There are too many marketing advertisements in my email for other features. The HR should be included for free if we do the practice management it doesn’t make sense to be forced to use another software. The practice management needs to have more versatility with the types of reports we can generate it is plenty of boilerplate template that should suffice most practices. They need to have better support for doctors were trying to participate in there are too many marketing advertisements in my email for other features. Each shot should be included for free if we do the practice management it doesn’t make sense to be forced to use another software. The practice management needs to have more versatility with the types of reports we can generate at this point your boilerplate template that should suffice most practices. They need to have better support for doctors were trying to participate in MIPS. They should be a QCDR. Review Source CB Camille B. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Great EMR !" February 21, 2024 5.0 I have had a great experience and very small hiccups while implementing the EMR. Pros I like the ease of use for all types of tasks and how you can modify it to your taste. Cons The customer support needs improvement wether is by phone and by email. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Reason for choosing Tebra It could be modified to our companies needs and it was a great price. Switched from [OptimisPT](https://www.capterra.com/p/135714/OptimisPT/) We were able to send claims out with this EMR and that is what we needed most. Review Source Terese D. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Not worth the money" February 23, 2024 2.0 This is a service that provides little for what they charge. You can accomplish most of what they do for far less money. Their customer support is poor and every time I wanted to discuss a problem they would try to up sell me for another feature. Their customer support people are not well trained. I would not recommend this product. They seemed to get even worse after Tebra bought Patient Pop. They also reneged on their promise to allow me to keep my website upon termination of their service, only allowing me to copy content off of it. I would not believe whatever the salesperson tells you about this product. Pros The generation of patient reviews after patient visits. Although they would apparently resend requests after subsequent visits which was very annoying to the patients. Cons What you get for your money. You could accomplish everything tebra does for much less money per month with another IT company. I found this out when transitioning off Tebra. Review Source nT nancy T. physician Medical Practice Used the software for: 2+ years ### "great when it works " March 20, 2023 4.0 Pros It's great when it works, the system randomly goes down and then you cannot practice or see patients or see your schedule and it happens too often. They need a back up system but don't have one. Support can take weeks to respond to a ticket and this too is infuriating. i like the templates and ease of billing but if i was looking again I would choose something else Cons the system goes down and then you cannot practice or see patients or see your schedule and it happens too often. They need a back up system but don't have one. Support can take weeks to respond to a ticket and this too is infuriating. Reason for choosing Tebra i made the change due to improved templates and built in questionnaires i need like phq 9 gad 7 and being able to SALT a note (same as last time) and billing is easy but support is VERY lacking they take a long time to respond and the system down time is random and infuriating because you literally cannot work Switched from [WRS Health](https://www.capterra.com/p/75252/WRS-Health/) i made the change due to improved templates and built in questionnaires i need like phq 9 gad 7 and being able to SALT a note (same as last time) and billing is easy but support is VERY lacking they take a long time to respond and the system down time is random and infuriating because you literally cannot work Review Source rP richard P. owner Medical Practice Used the software for: 1-2 years ### "HORRIBLE" September 15, 2020 1.0 Pros e prescribing is an excellent option however sometimes in kareo when prescribing one medicine it will delete another medicine off the chart Cons Horrible EMR system, it went down for three weeks, thats right three weeks in May and no one responded from the company other than "we are working on it", we were left helpless, we couldnt send medications or even practice medicine. It jeopardized patient safety and Kareo stated afterwards "it was fixed, sorry we switched vendors" When we tried to leave the contract due to this issue they stated NO, they demanded we stay or I would be sued leaving our psychiatric practice stuck with Kareo. Fast forward to now and the system went down again for the past six days, thats right our psychiatric practice that takes care of 5,000 patients has NO EMR system, no access to records, no ability to prescribe or render care and we are completely helpless and stuck during a pandemic with very emergent patients. This forces very unsafe care yet they still demand the contract be abided by. I would NEVER use Kareo even if it were for free. The customer support is horrible and nonresponsive as well. LOOK elsewhere ad be aware of their fake reviews on other sites. Review Source Response from Tebra September 21, 2020 Hello Richard, Thank you for your honest feedback regarding the experiences you've had while using Kareo. To clarify, we did encounter issues with ePrescribing in late June/early July of this year that we were able to resolve. We also did encounter intermittent system latency over the last week that we have stabilized at this time. We continue to learn from these instances and leverage them to create a smooth and seamless experience for our customers. We also understand how large of an impact this is to practices, which serves as our motivation to continually improve. We also apologize for any negative experience you've had with our support team, as we pride ourselves on our quality. Lastly, the reviews we receive on this or any other site are legitimate customer reviews, we work with various sites around their QA process. We see that you have been working with our support team and we will continue to work with you on any other open concern through that channel. Thank you, Kareo AD Anthony D. Owner Medical Practice Used the software for: 1-2 years ### "Nothing left since pandemic" April 10, 2024 2.0 Again, for the first year it was a good product. Post pandemic, it's garbage like most companies today that can't pivot with challenging times. Pros It was a better system than what I was using prior to the pandemic. There WAS direct phone contact with service. There WAS free onboarding and training for up to 1 hour for each new employee, there WAS ease of use with proper guidance and training. The amount of information that is compressed into this software could take years before you become an expert. So to just drop all training and help is sloppy and unacceptable. Cons No direct contact to a human by phone. All CSR help is an email to 1 person who is most likely overwhelmed and doesn';t get back for days. The videos to help you train on are outdated and don't make up to the updated software versions currently in use. Basically for $300 -$400 a month you're on your own. Switched from [ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/) because chirofusion was even more archaic at the time Review Source RG ROMAN G. MEDICAL ASST AND MEDICAL RECORDS CLERK Medical Practice Used the software for: 6-12 months ### "GOOD OVERALL SERVICE" November 9, 2023 4.0 OVERALL, I WOULD GIVE IT A 3 OUT OF 5 STARS. THE FUNCTIONALITY AND POOR CUSTOMER SERVICE DISTRESS'S ME, BUT I WILL GIVE IT 3 STARS DUE TO THE FACT THAT OVERALL, I DO LIKE THE SERVICE. Pros THE EASE OF USE. THE FACT THAT EVERYTHING IS SO EASY TO GET TOO. THE OPTION TO E-FAX RECORDS STRAIGHT FROM THIS PLATFORM INSTEAD OF HAVING TO USE OTHER PLATFORMS OR SAVE IT AND GO ALL THE WAY TO SOMETHING ELSE AND UPLOADING IT AND ALL OF THAT. Cons THE FUNCTIONALITY. ALMOST EVERYDAY, IT LAGS HORRIBLY, THE PAGES TAKE FOREVER TO COME UP, FOR A WHILE THERE IT WAS KICKING US OUT OF OUR ACCOUNT AND WOULDN'T LET US LOG BACK IN, AND THERE;S NO WAY OF PUTTING YOUR CARD ON THE SITE, YOU HAVE TO CALL CUSTOMER SERVICE AND EVERYONE IVE DEALT WITH AT CUSTOMER SERVICE HAS BEEN RUDE AND CONDESCENDING. Review Source LD Libby D. CEO Mental Health Care Used the software for: 2+ years ### "Kareo now Tebra is laughable " November 2, 2023 1.0 Terrible. I would never recommend this company to anyone. I honestly cannot believe they are still in business. The support team is not helpful when we run into a problem, the administrative team is nonresponsive. Pros The telehealth feature when it is working is nice. Cons Kareo is the worst EHR system I have ever used. It is constantly breaking, they take away features and products on a monthly basis without warning. It only works on a windows based computer. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing Tebra They promised a more robust operating system and promised that they valued mental health and integrative care. Switched from [CarePaths EHR](https://www.capterra.com/p/86870/CarePaths-EHR/) We wanted something a little more robust than carepaths were able to deliver at the time. Review Source CR Cheyenne R. Medical Assistant Hospital & Health Care Used the software for: 6-12 months ### "Tebra: my right hand man " August 27, 2024 5.0 I give it an 8/10 honestly it's a super great service and my day-to-day becomes a lot easier when I know I have Tebra by my side. My only con is not being able t really understand and know every feature it has, other that that i love the service they provide. Pros Ease of use! able to find things everywhere easily Cons Wish it had a little more, I feel like there are opportunities for additional access Switched from [Smartcare](https://www.capterra.com/p/141292/SmartCare/) too expensive to continue to use Dailey Review Source IF Ismel F. PMHNP-BC Mental Health Care Used the software for: Less than 6 months ### "Worst customer service and support ever" May 30, 2024 2.0 The worst I have ever had in my life with an EHR system. Pros Documentation is easy, templates work fine. Cons I want to make sure I remember the following text: "They do not have adequate support for processing ERAs and EDIs. The customer service is friendly but they don't fix anything, and the loyalty team is impossible to reach after 2 pm even though they claim to be working. It's horrible to try to obtain any revenue from them. I had to close my practice because of them. The administrators lack knowledge in setting up the ERAs and EDIs and they rely only on a few "specialists" who barely communicate with the clients. When they open a "ticket," they close the cases without actually solving the problem. The cancellation fee is ridiculously high, and even if your practice makes no revenue because of their bad service and support, they still charge the fee. The loyalty team is careless and lacks empathy. They don't appreciate the business relationship and they always try to blame the client for the bad work they do. I am not satisfied with the product, the service, or the support of this platform and I advise everyone who reads this not to purchase it." Alternatives considered [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing Tebra Pricing was the only motive, I regret the bad decision Review Source BC Brandon C. Family Nurse Practitioner and Owner Medical Practice Used the software for: 6-12 months ### "Needs improvements, but has potential " September 11, 2021 2.0 The customer support is always nice, but their seems to never be a resolution or even a phone call from higher ups in the company explaining what is going on. It would be nice to be a little more informed and involved with them, because they have great potential. It is an affordable software, but very very frustrated when problems arise. Pros It has a smooth feel and not terribly hard to learn how to navigate the software. Also has a nice and easy to use self help page to look up "how to do's" on your own. The customer support is always friendly. Cons Several glitches. We were told to get the P400 card processor, which worked for a few swipes, then no longer is capturing on the Kareo side; however, the Stripe is capturing the transaction. We had made multiple phone calls to Kareo and Stripe, none of which has ever resolved the situation, and this has been months of reaching out. Also a big glitch in the patient's appointment times. We have Eastern time zone set, but it keeps sending our patients who have a 3PM appointment reminders that their appointment is at 12PM. Reached out to help desk who still haven't resolved the issue. Another glitch noted in medication note section. When you go to make a note or give a reason why a medication is being discontinued, the system glitches and the note is not saved. Putting in diagnostic codes or adding to problems is cumbersome. Why is there still a ICD-9. I literally have to have a separate window in CDC ICD 10-lookup to find the code number, then put it in Kareo. There are other little things that I can't quite remember right now.... Review Source Response from Tebra September 21, 2021 Hello, Thank you for sharing your insights on your experience while using Kareo. We are disappointed to hear that you've had issues with collecting payments, processing eRX requests or entering diagnosis codes. We would like to discuss these issues further with you. Someone will be reaching out to you to obtain your contact information so a specialist can contact you as soon as possible. Thank you again for your time and sharing your feedback, Kareo DK David K. Crnp Medical Practice Used the software for: 1-2 years ### "Box review " February 23, 2024 5.0 Just a general ok for this topic it’s not great Pros Billing module is great once you learn how to use it. Learning curve is great Cons Setup and learning to use it. Lack of support Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Reason for choosing Tebra They replied back first when I sent out request for quotes Switched from [OpenEMR](https://www.capterra.com/p/275146/OpenEMR/) Too many down times with the software and poor support Review Source LPB Lee Peter B. Medical Practice Used the software for: ### "Ease of use, full features" April 17, 2014 4.5 Pros Having working with various paid and free electronic health record services at various institutions, I came across Kareo while researching for my presentation on mobile technology, cloud computing, and medicine at a national medical conference. The features, intuitive interface, ease of use, and HTML5 programming, which allows cross-platform interface and real-time update speed was remarkable. I've seen institutions spend millions of dollars on electronic health record/ambulatory medical record systems for the physicians' offices. However, the amount of time it takes to get the staff trained, the monthly subscription fees, the lag time for the providers due to complexity of the systems, constant system crashes, and the need to do extensive programming for these paid systems make me wonder why nobody has come up with a free EHR/AMR system that has all the features needed for physicians and mid-level providers without all the hassles. Most EHR/AMR systems are user-friendly for the billers and clerical staff, but not intuitive or user-friendly for the clinic staff and providers. This is not the case with Kareo. Kareo is extremely easy to navigate for any physicians, midlevel providers, and clinic staff. They can get the system running with little or no training because the interface is extremely intuitive and simple with built-in and customizable templates that allow you and your staff to complete intake, history, physical, and charting in minutes. The system has all the features that meet Stage I and II CMS meaningful use and allow your practice to obtain the EHR bonus with ease. Most of all, it is built for both mobile and desktop platforms. My staff and I can access Kareo EHR system with our mobile phone, PDAs, iPads, and Google-based pads with ease. The integrated billing features and electronic prescription features, along with integration with various laboratory and diagnostic test centers make Kareo a complete EHR solution for small to mid-size practices. It is not easy to impress me, having built the entire IT infrastructure myself for my own practice and for several medical practices around the country. Kareo's cloud-based EHR system makes it easy for migration, conversion, and implementation, without having to upgrade to expensive server systems. Any office with a desktop and mobile device can get the system up and running within hours, not days or weeks or months. I am impressed and amazed with all the features within Kareo. I would recommend any office looking to migrate, to convert their existing costly EHR, or to migrate from paper charts to EHR should consider Kareo. Cons It needs a patient health record/portal and automatic appointment reminders to patients via text to mobile phones, e-mails, and letters. Review Source MW Melvin W. President Mental Health Care Used the software for: 2+ years ### "Things I would like to see" March 9, 2020 4.0 Overall I think this is a very good platform and very easy to understand. Pros Karen is a very easy platform to maneuver. I like how you can find you client data with one or two clicks. Cons I would like to see patients that are made inactive be placed in an archive. By looking at names that are no longer a client make it takes longer for me to maneuver through the platform. Also the charge for telemedicine sessions is ridiculous. I have to pay $7.00 per session. Telemedicine is about 80% of my business so I never can budget for Karen it is always a surprise at the end of the month. Also if you put something on a Company Karen account you should have the capability of talking it off. Whenever I log on to my account I have to look at a Doctor who is no longer with my company but for some reason you all cannot take it off. Your company will lock us out of the system without notification, yet our bill never adjust and we have to stop out business. I cannot perform any telemedicine sessions. If we can get a notice so we can inform our patients that would be great especially when we are talking about mental health patient with anger management and PTSD issues. When you turn off notification for a client no one should make contact with them. The telemedicine side say they have to send out three notifications however they sometimes goes out in crazy hours. So when a company turns off notification we should know best. Reason for choosing Tebra It was a easier for my providers to understand. However I will continue to look for other options as long as you charge me $7.00 dollars per sessions, I will always be on the look out for another platform. Review Source LS Leann S. physician Medical Practice Used the software for: Less than 6 months ### "Disappointed " November 7, 2019 3.0 I wish I could say something that is being solved with Kareo, but at best it's a functional bare bones EMR, where you can document notes and bill. If you need much more than that, chose another EMR. Pros Documenting the H&P and progress note is pretty straightforward and easy. The superbill completion is also easy and seems to function well. Cons Where to start... first, it seems that Kareo expects that you and your practice should conform to their clunky set up. after the initial sales call (their sales guy is great), you're expected to schedule weekly phone visits with Kareo's on boarding coordinator. She made a point to say how busy she is and need to schedule far in advance so that she can fit you into her schedule. Really? The coordinator can't actually do anything for you but tells you how to work through the system and what training to do next. I stopped doing these calls after it was clear anything I needed help with, she was not actually able to do anything, so I had to contact the ones who could actually help me. The training is like 100 hours. Any program that needs 100 hours/ 1000 sections of training, is not user friendly. There are many many other issues (ICD10 coding while trying to order labs which have to be completely reentered in addition to the chart, my systems biller getting locked out of the system repeatedly due to issues with the web platform interfacing with the desktop program, significant issues of setting up e-scribe -hours on the phone), but probably the worst is that the patient portal is essentially non existent. I won't go into the details but if you want a functional patient portal, chose a different EMR. Review Source Response from Tebra November 13, 2019 Thank you for your feedback. We apologize that you feel Kareo has not met your expectations. Success Coaches serve as your main point of contact upon sign up during your implementation, their role is to guide assistance through milestones and facilitate processes between different departments (enrollments, training, support, etc). Although training may be intensive, it is very important that it be in-depth due the nature of charting and billing. We are proud of the time we've invested in our software, and are confident that the solution will help overcome any hurdles you are currently facing. We are dedicated to your success as a practice and want nothing more than to address your specific concerns and work with you to ensure your practice becomes productive and thriving. We will work with your success coach and our support team to have someone reach out to you as soon as possible to discuss your needs. Best, Kareo JM Julie M. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great for 1st time EMR users" September 14, 2021 4.0 Overall it has worked well for our smaller company. We are still finding beneficial shortcuts in the system making our workload easier. Pros Kareo makes it easy to navigate through the system from start to finish Cons Sending medical records out, I wish there was an option to insert a date range. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing Tebra The easy of Kareo and the support Switched from [TotalMD](https://www.capterra.com/p/110016/TotalMD/) Total MD was what our billing company used, they had no knowledge of the EMR side of the product, so we just started researching and decided on Kareo Review Source JM Joel M. Mental Health Counselor Mental Health Care Used the software for: 2+ years ### "It works well for mental health needs." July 20, 2023 4.0 I find that the cost can be prohibitive, for new therapists that we are bringing on. They don't have caseloads to offset the cost of this program at first. Pros I appreciate how this program is able to be personalized. It has been adapted as our needs have changed. The various staff members have different preferences on needs. It has been customizable for each person. Cons I have issues with not having more current terminology regarding mental health, in the dropdown boxes. I have had to add customized phrases and terms that I currently use. This has been easy, but time consuming. Review Source EB Euphemia B. Family Physician Medical Practice Used the software for: 2+ years ### "Review of Kareo EHR, PM an Billing suites " August 22, 2023 5.0 I have used kareo since 2013. I am generally pleased with the product. Pros Ease of use and simple formats. I found the it was easy for my staff to learn the features of Kareo and the day to day work flow is enhanced by the product. Cons Inability to view office note and encounter form simultaneously. Reason for choosing Tebra I liked the ease of use and simple formats. The product is also robust enough to meet my practice needs. Review Source DN Doris N. MD owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Doctor reviewing" February 21, 2024 5.0 Pros I like the eforce, appt reminders, communication with patients and pt can email us through the portal. Love the broadcasting. Cons You can do better on the referral system. It needs to be improved stream line and intergrated. Also there are dx that I can't find and I have to google ICD10 because it doesn't come up. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) too expensive and having hard time getting reimbursed in a timely fashion. Review Source AA April A. Office Manager Medical assistant Medical Practice Used the software for: 1-2 years ### "Patient health care management at ease!" February 21, 2024 5.0 Love the program, charting made easy! Love the flexibility of access where we need as we are a mobile clinic. Pros We love how easy working with Tebra helps the practice, patient management go smoothly. Cons I would love a faster response when tickets are opened. Example, our office opened a ticket on Monday the 19th for insurance posting concerns, it is now Weds the 21st and we haven't had any response from a Tebra rep. Switched from [OneDrive](https://www.capterra.com/p/161304/OneDrive/) We used OneTouch EMR, it wasn't on the list above. Shared program with group practice, MD opened his own practice and chose Tebra. Review Source RR Rodney R. Administrator Medical Practice Used the software for: 1-2 years ### "Orthopaedic Specialists" November 9, 2023 5.0 We joined Patient Pop a few years ago and although there have been numerous vendors pitching for us to leave, we have found that overall ease, customer service and services offered is exactly what we need. Pros The ease of implementation and the customer service aspect. Kuddos to Stephen Archer Cons There was nothing when we were approached with Patient Pop that we disliked and currently nothing that comes to mind that we are disatisfied with. Reason for choosing Tebra No other products were compared to or reviewed. Review Source PS Patrick S. President Medical Practice Used the software for: 2+ years ### "3 year review" April 16, 2020 2.0 Overall Kareo has been a good learning experience for me to determine what I expect and need from an EHR system. I have been looking into others systems and expect to be with another company within a year. For a small clinic, this may work well for a provider. For a Group Practice that is expanding, it is lacking the support for the amount of issues they are working to fix. Pros Price. As a new practice, price was very influential in the decision to go with Kareo. Our Success Coach was very helpful at first. Kareo appeared to have a high turnover initially which made it difficult during the first several months. However the Success Coaches were the highlight of Kareo's customer support. Cons The fact of the matter is their customer support lacks the manpower to answer calls in a timely manner to be helpful. I have had staff/myself on hold for over 30 min waiting to get through to customer support on several occasions. Just in the last couple weeks I opened a case file. Kareo says they will have someone call you within a certain time-frame. A week later I had my staff call to only find out that the case was closed out without anyone calling us and the problem still persisted. We have issues with provider super billing that rearranges diagnosis codes from the provider view to the billing view. Provider lists diagnosis in a certain order and when billing receives it it is in a different order. Reason for choosing Tebra Price Review Source Response from Tebra April 23, 2020 Hello Patrick, Thank you for sharing your candid feedback with us. We are committed to working with you on overcoming any obstacles you've experienced, and will have someone reach out to you directly to discuss your concerns more in depth. Thank you again for your honest feedback, and we look forward to speaking to you soon, Regards, Kareo RL Randall L. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "KAREO bankrupt my business" April 23, 2020 1.0 You cannot prescribe controlled substances. The EHR has not been updated in at least five years. The technology is very old. They only integrate with two major labs. You cannot get anything to integrate with KAREO. The customer service is nonexistent. You might as well not even try Pros Anything good about this software is overshadowed by the company's policies. The company does not care whether you make money or not. They only care that they get their cut. Do not go with this electronica medical record. Cons KAREO Bankrupt me on one occasion and I almost let them do it a second time. Do not use KAREO. You are putting your business at severe risk of bankruptcy. Absolutely do not let KAREO do your credentialing. It took them 16 months to credential me and I lost $40,000. They did nothing to help. Reason for choosing Tebra It makes a nice looking note. But that's all you get. Get ready to shell out a lot of money and maybe even lose your practice if you decide to go with KAREO Review Source Response from Tebra May 1, 2020 Hello Randall, Thank you very much for sharing your feedback, as it is very important to us that we understand where we may need to improve. For clarification, the billing issues and any credentialing issues would be best addressed with the entity that was previously providing these services, as they are separate from Kareo. In addition, we would like to mention that our system is able to ePrescribe controlled substances. We also consistently update our software and implement new features to ensure that our providers are able to focus on what is most important: Their patients. We also have a variety of labs that we are able to integrate with and pride ourselves on our customer support team. With that being said, we appreciate that you have taken the time to provide information about your experience with us and will use it to improve going forward. Thank you, Kareo BY Bev Y. Office Manager Medical Practice Used the software for: 1-2 years ### "Communication SUCKS" July 19, 2016 2.0 Pros It is easy to access patients and to schedule them. It looks pretty Cons The communication, or lack of it I should say. We have asked them to let us know once they have our statements ready to go so we can make sure that only the right statements are being sent. In the last 6 months we have been told once, (each month we ask and they tell us that they will do it next month, or they passed the info onto the team) In June they finally let us know... But in July again it was sent without letting us know, and once again we are dealing with upset patients who received statements. The issue goes even deeper than that. Kareo has been messing up on posting payments to our “at time of service” accounts. We have had to double check to make sure that things are being entered correctly, and yet some statements have gone out with payments due, that had been paid, but Kareo did not credit it correctly if at all. The other issue is the communication when letting us know that an MVA insurance is turned down. So that we can get the right information, instead they just let it go for 2 or more months before an internal follow up. That is another issue. There can be 2-4 months between follow up on some of our accounts. We have encountered stuff being sent to the wrong clearinghouse and they keep sending it only to find it being rejected. Rather than calling WA State LNI, or printing paper billing to send, they keep sending it and getting it denied... We only found this issue when we called WA state LNI to see why we had not been paid for a client, to find out that they had not received a bill. We then called Kareo and asked them and they let us know that the clearinghouse denied it repeatedly. I could keep going on with issues, but I think you get the idea. Because of their mistake, it has almost closed the doors of our practice. And I have not even started on the Credentialing issues we had with them doing it for us. It took us well over a year to get Medicare - and the only reason we got it is that we took over submitting the paperwork and such. They told us we where credentialed with LNI of WA and we were not. When we asked them to clean up the mess, they stopped talking to us. So we had to take over and get credentialing with multiple providers after paying them to do it for us. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.