--- title: "Page 9 | Tebra Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 9 - Is Tebra the right Chiropractic solution for you? Explore 1380 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/129169/Tebra/reviews/?page=9" page_type: "reviews" language: "en" --- Tebra 3.9 (1380) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Page 9 - Reviews of Tebra ## Showing most helpful reviews Showing 201-225 of 1380 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RR Ryan R. Clinic Manager Alternative Medicine Used the software for: 6-12 months ### "Tebra is a horrible and insidious company." May 6, 2024 1.0 Pros An insidious company is one that uses its platform not to help people solve a problem, but to lure people in to take their money. Tebra is one of these companies, and therefore, in my overall experience, there was nothing positive about Tebra. Cons Tebra's customer service is bottom of the barrel nearly non-existant. Once their sales team lures you to sign a contract, they are only intersted in taking your payments, not in software utilization. Tebra was non-functional for my practice, and they were more concerned with me continuing to pay despite my inability to use the software than they were with helping me fix the issue so I could use the software. Other companies were able to work with my clinic so I could use their software, but Tebra told me they could not help me use the functionality I paid for, and still expected me to continuing to pay. When I told them I had to cancel because their system was not functional for my clinic like they had promised it would be, they charged me a large early termination fee. Do not use this company, they only care about taking your money. Reason for choosing Tebra I should should have gone with Aethena in the first place, and I am using them now. Review Source LA Laura A. Neuropsychologist / Psychologist Mental Health Care Used the software for: Less than 6 months ### "Avoid this product if solo provider - horrible interface/billing" April 8, 2023 2.0 Terrible, one year contract and rate is fair but it do even basic tasks, it will cost you so much time, they should pay you. Even my BBB complaint didn't really help. Pros Ability to verify insurance, telehealth, and ability to color code calendar with appt type Cons One year contract with problems with billing, interface, inability to taylor to my needs, very time consuming (even dx on one pages does not transfer to billing, have to go back or forward numerous pages to see birthday, or to bill) -most horrible EMR workability I have every seen. Reason for choosing Tebra The demo made it seem as though it had what I needed, but they are good at showing you what the EHR will do but not so easy to put into practice Review Source CY Carly Y. Practice Manager Medical Practice Used the software for: 2+ years ### "PatientPop - Prompting Positive Patient Reviews" September 6, 2023 4.0 I would recommend PatientPop to other practices because of how awesome our patient Pros PatientPop's ability to prompt patients and successfully obtain both public facing reviews and private feedback is incredible! We have such an awesome review presence online because of PatientPop. AND I am able to address patients who have issues because often times they leave private feedback instead of going through with a negative review. Cons Now that PatientPop has gotten large - I find the response time for from Support is much slower. I also dislike that you cannot trace reviews back to the patient. Review Source RE Randee E. RCM Medical Practice Used the software for: 2+ years ### "What's not to Love" September 7, 2022 5.0 I would prefer Kareo over other PM systems I have used in the past. Pros Set-up is very easy with Kareo, entering charges and posting payments comes as second nature. You have the ability to do things in an organized manner to streamline the workflows. Cons Making changes to already approved claims can be hard. It would be easy if the delete button actually works but half the time you click it with no results. Alternatives considered [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/)[Healthie](https://www.capterra.com/p/167439/Healthie/)[IntakeQ](https://www.capterra.com/p/147369/IntakeQ-Online-Intake-Forms/) Reason for choosing Tebra Functionality was very important. Review Source SG Sheryle G. Licensed Psychologist Mental Health Care Used the software for: 6-12 months ### "Not a good fit for mental health practice" October 6, 2023 1.0 The forms aren't designed for mental health needs unless perhaps for psychiatry. Completing notes on the format was awkward. Pros I liked being able to create a claim on Kareo Clinical and submit it to Kareo Billing seamlessly, where I would review and approve it and submit the claim for payment. This worked the first few months until the two programs stopped communicating without my awareness. The program does a good job sending reminders to clients of scheduled appointments. Cons The program apparently stopped sending claims to Kareo Billing without my awareness for several months. After making multiple futile attempts for help through Customer Service, nearly 600 claims appeared in Kareo Billing on a single day in May, including every claim for services since the first week of February. I could not get paid for services completed in January, February or March under many insurance plans. Reason for choosing Tebra Said it was useful for mental health providers Review Source IM Isaac M. Physician Hospital & Health Care Used the software for: 2+ years ### "Easy to use EHR Ever Used" June 11, 2022 5.0 Pros Kareo is; easy to use for individuals with little programming experience, all set with little preparation, great execution support, great client care, astounding layouts, structures and SALT Feature that cuts time and makes documentation a snap. The designing/show of EHR notes is coordinated and proficient. I love the amazing way I can choose what data to share and can undoubtedly do as such through the Care Coordination highlight choice in each note. I appreciate having all my clinical, charging, records, HIPAA supported/got Telehealth stage, Reputation Watch, client engagment, and much more...all from one seller! Finally, Kareo generally requests input on how they can improve and furthermore shows their worth to client care by giving brilliant correspondence, responsibility and see everything through to completion. Kareo offers an unrivaled stage and fair valuing. Enthusiastically suggested. Cons I might want to have the option to connect records to the inward email framework while speaking with patients Review Source Cynthia M. Owner / Provider Mental Health Care Used the software for: 6-12 months ### "#1 User-Friendly EHR Ever Used!" February 20, 2020 5.0 In my experience of over twenty years using various EHR software platforms, I and can honestly attest that Kareo is by far the most user friendly and comprehensive EHR I have encountered in my professional career. I plan to be a loyal customer for life, thank you, Kareo! Pros Kareo is; user-friendly for people with little software experience, ready to go with little training, excellent implementation support, good customer service, amazing templates, forms and SALT Feature that cuts time & makes documentation a snap. The formatting/presentation of EHR notes is organized & professional. I love how I can select what information to share and can easily do so through the Care Coordination feature option in each note. I enjoy having all my medical, billing, records, HIPAA approved/secured Telehealth platform, Reputation Watch, client engagment, and much more...all from one vendor! Lastly, Kareo always asks for feedback on how they can improve & additionally demonstrates their value to customer service by providing excellent communication, accountability & follow-through. Kareo offers a superior platform and fair pricing. Highly recommended. Cons I would like to be able to attach documents to the internal email system when communicating with patients. Reason for choosing Tebra no other products were considered. Review Source RS Ryan S. Physician/Owner Medical Practice Used the software for: 6-12 months ### "Ok in the beginning, but disappointed " May 8, 2023 4.0 Pros It is user friendly and they really lock you in initially with there support staff and training. There pricing is decent, especially if you have a small practice. Cons I was extremely disappointed with Kareo following my "90 day onboarding." As soon as that time period ended, which was right before I opened my practice, they disappear. Initially, they are more then happy to set up meetings and help you thru any issues, but anyone who has ever started there own practice knows you don't really know the issues until you go live. Once we opened, I started having issues prescribing DME, therapy scripts, Imaging scripts, etc... I reached out to my implementation coordinator asking for a "15 min meeting" just to clear up some of my questions. I got a response that basically stated after my 90 days they cant do meetings because they are "too busy." really? My suggestion is that if you choose Kareo you better make sure you know the insides and out before your 90 days. If you have questions after that you will be referred to the help line, just so you all know I put a query in 5 days ago and have yet to receive any help. If you are a small practice that really relies on good customer support, don't listen to the talented sales people, they will leave you without answers and give you a list of videos to watch, because we all have time for that. Reason for choosing Tebra Ignorance Review Source JA Jeffrey A. Physician, Owner of Practice Hospital & Health Care Used the software for: 6-12 months ### "Extremely frustrating, very poor functionality. After 1 year I left the company. " October 15, 2017 1.0 From Kareo: no significant benefit, mainly frustration. From your program to review Kareo: this was easy, helpful and productive. You know how to keep a person on-point. Pros Initially, the electronic software (EHR) was free, which allowed considerable forgiveness of the product. I initially appreciated the technical support from people who cared about their product and service. Unfortunately, the most common replies to questions from I.T. were apologies for not being able to provide what customers wanted and needed the most, see below. Cons 1\. Creating progress notes frustrating. Must save notes before changing screens, otherwise all information LOST. No auto-save. Saving data prior to change in screen, must save and CLOSE the document. Multiple steps to re-open again. Always inefficient. 2. Doctorbase is an "answering device for providers" to provide caller's phone number. The glitch for NEW callers: NO NAME provided, no message recorded. 10-15 "unknown" callers by end of day: 1/2 -3/4 were salesmen or bankers wanting to give loans. 3. When I changed companies, unable to transfer data in bulk. Had to transfer every patient individually. Other companies ALL had ability for bulk transfer. Would have to transfer emails individually, all 15,000. 4. Limited & unsophisticated ability to create progress notes to limit key strokes. 5. Requesting program upgrades: infrequent, rarely helpful, never quick or responsive even for minor change requests. 6. Initial support staff NEVER heard from again. I had to sort out problems by trial and error . I had 10 years prior experience in sophisticated programs before this disaster. 7. This is only a few of the problems I had before leaving. 6 months later, I received a call from Kareo asking how I would like to improve my experience & upgrade the system. They apparently did not know I was long gone. 8. Working with pharmacies never smooth or easy. 9. Many more issues, unfortunately, that I have suppressed. Review Source SW Shirley W. President Hospital & Health Care Used the software for: 2+ years ### "Easy to learn and use" February 19, 2020 5.0 When we first went to Kareo, we were coming off a system that had brought us to our knees: nothing worked right, clients were frustrated and we had no faith in things reported in the system. Kareo changed all of that for us--we were able to have reports we could trust, true transparency for the clients, and so many functions we were able to do more efficiently. Pros We love that the software is intuitive, and we can teach a clinic how to use it (on a basic level) in about an hour. The reports are accurate and easy to use. We can set up favorite reports, and generally get help whenever we're "stuck" Cons Enrollments--getting providers enrolled properly and getting assistance with those enrollments. Also, we really dislike that they offshore their help desk. It's challenging to get someone who can help us when we get an offshore rep. We also wish there was a better defined collections procedure/status in the system which would help us better monitor what's gone to collection. We cannot bill UB04 charges for facilities out of Kareo. Alternatives considered [AdvancedPM](https://www.capterra.com/p/90209/AdvancedPM/)[AdvancedMD Billing Services](https://www.capterra.com/p/90208/AdvancedBilling/) Reason for choosing Tebra Pricing and system flexibility. We ultimately ended up with both to be able to accommodate the UB04 billing we need to do for some clients. Review Source DW Durwood W. President Mental Health Care Used the software for: 2+ years ### "Initially good but is now unusable" April 30, 2024 2.0 It was initially good but over the past couple of years has been terrible. As a mental health provider there have been no features added that helped us at all. The template system is worthless. Pros Initially, the Kareo team seemed to understand the needs of a mental health practice from a business and functional standpoint. Cons The customer service has to be the worst in the industry. Their method of deactivating a provider is absurdly laborious and lengthy. I've spent as long as 2 hours on the phone with them just to deactivate a provider. Review Source VR Verified Reviewer Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Kareo - The most user friendly billing software I have encountered" August 8, 2019 3.0 When I initially saw the layout of Kareo I love it. All of the tabs are clearly labeled and I was able to navigate the software without any training. However once we started posting and applying payments, it began to get tricky. Since we were new to the software Kareo supplied someone to come out and train our employees and his personal line so we were able to call him whenever we have questions. That was a great help. We also enjoyed their training videos supplied on Kareo university. Pros It is a clean looking software and is very quick. It is very quick and easy to input payments and make notes on the payments. It is also easy to look at the AR to see what was denied, pending, etc. Most of the denials also have codes that help us figure out why it has not been paid. Cons Some parts of the program are confusing and not intuitive. Applying payments seems like it is a more extensive process than it needs to be. Calling for customer service is also a pain because I am often on hold for a long time, at least 30 minutes, and the people I am calling often do not seem knowledgeable. Reason for choosing Tebra We needed a software that was quicker and easier to navigate. Our new employees had such a hard time learning our old software so we needed something more innovative. Switched from [Medisoft](https://www.capterra.com/p/163977/Medisoft/) Price of Medisoft and the slowness of the software. Review Source JM Ja M. CEO Mental Health Care Used the software for: 1-2 years ### "Support has no clue" February 15, 2023 2.0 I would not recommend at all to anyone. The team behind Kareo have zero knowledge of their own setup/software much less how clients use the platform. Pros Easy to use when workingIs fine for teamwork Cons Support never actually supports.Fault is always on customer/clientsNot HIPPAA complaint Switched from [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) that platform was too enriched and large for the scale of this practice Review Source JB Josephine B. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Josephine Bostic, owner and operator" February 21, 2024 5.0 I love Debra it’s very seamless smooth process use a friendly, and the learning modules are easy to follow in great. You can always go and review if you forgot something. I am a new business owner and this system has really made my life easy. Thank you, Tebra. Pros EMR and learning modules. Diet these modules will help guide you to any concerns or review that you may need to manage. This system is very user-friendly and the cost is great. Cons It took me a while to get used to the scheduling of new patients, but found several ways to do this and now I’m a pro Reason for choosing Tebra The representative review the program with me, I compared it with epic without the cost and found this was the best program that I’ve worked with. Review Source SE Scott E. Medical Director Medical Practice Used the software for: 1-2 years ### "Stay away!" August 31, 2023 1.0 I've managed several successful start ups. This is the worse company I've ever been associated with. A complete waste of time and money. Pros The sales rep was very nice but sold me on a company that was terrible Cons Everything else. It's a scam. They trap you into a 12 month contract - which would sound reasonable given the amount of work necessary to increase online visibility. After you realize that enough time has passed and the can't perform, when you try to terminate the contract, no one will help you. I've been trying to terminate for three months! This is not surprising because it has been virtually impossible to have anyone respond in a timely fashion to anything we requested. And when they did, it was incompetent. And this one-way communication starts all over again. They have wasted tens of thousands of our dollars and worse we have to start all over again from scratch as nothing they did was worth anything - website is garbage and outdated; social media is ridiculous, Google presence (which is supposed to be their strength) had no impact whatsoever after an entire year. Now they are trying to trap me into paying for another year. As a company, they are incompetent and morally bankrupt. Review Source PU Peggy U. Office Manager/Biller Medical Practice Used the software for: 2+ years ### "First time Biller" August 23, 2021 5.0 Pros I had never done billing before. Our PT clinic wanted to keep the billing in house so we tried Kareo. Of course I didn't have anything to compare too, but Kareo was easy to understand and the Kaero support was the best. Cons The price per therapist went up - with our reimbursement from insurance companies going down, we need to lower our cost Switched from [Therabill](https://www.capterra.com/p/109769/TheraBill/) The price was half of what Kareo was charge per therapists/ I didnt want to chance but in this times we need to save as much money as we can Review Source TA Tamara A. APRN Hospital & Health Care Used the software for: 2+ years ### "Amazing EMR" March 8, 2024 5.0 Pros Easy documentation, easy to prescribed. Cons Not all the ICD pop-up easily and sometimes delates my doc. Review Source DM Debbie M. Office Manager Medical Practice Used the software for: 2+ years ### "Kareo Review" May 4, 2021 4.0 The support team is usually very helpful. We appreciate the ease of use of the clinical and billing (besides the issues with the medication portal). The only issue we have now Kareo and our other EMR system was having issues working together and getting a issue we were having resolved (its been 2 months). I had to get involved and now it seems as though both parties are working together to resolve our issue we is much appreciated. Pros Scheduling, Billing and ease of use with the EMR system (except for one issue). Cons Med Portal. Kareo uses a 3rd party at that controls how providers are allowed to send medications. We are a Pain Management Practice and at times need to be able to send pain medications outside the parameters that the Kareo 3rd party sets (1 pain med per 24 hours) this caused us set backs during clinic and we had to change to a different EMR system. We did not want to change but were forced to due to the parameters set by this 3rd party controlling the Medication Portal. Alternatives considered [Sevocity](https://www.capterra.com/p/81297/Sevocity-EHR/) Reason for choosing Tebra Our billing company uses Kareo Billing and they suggested it. We would have only stayed with Kareo if it didn't have the restrictions with prescribing pain medication as we were impressed with the ease of use and having all in one system (Scheduling, EMR and Billing) was very helpful. Review Source JW Jason W. Owner Medical Practice Used the software for: 2+ years ### "Don't get suckered in" May 11, 2023 1.0 Some of this is on me. I am the one who didn't pay attention and let them screw us over so badly. I left this unattended and it sat there doing nothing but costing us money. I shouldn't have to demand that they do the SEO and Reputation management... I shouldn't have to demand they do what they are contracted to do. In 15 years of owning and running a clinic, this may be one of the worst decisions I've ever made. Not just for the money I paid for almost nothing but also the missed opportunity to connect with new patients had our website and SEO been better. Pros Patient Pop offered a simple on boarding process and made big promises about reputation management and monitoring of our reviews. They did produce some results out of the gate and got a website up and running quickly. Cons PatientPop is such a scam. They bring you in, build a marginal site, do some basic reputation management for a period of time and horrible SEO. They babysit your account for six months and then there basically done. They've done NO reputation management in more than a year. Our SEO doesn't include ANYTHING that would actually drive people to our clinic. All of this while charging $700+ per month... It's absolute garbage and you have one chance per year to cancel during a 30 day window. That's right, you can't take your account off of auto renew. Reason for choosing Tebra Good sales pitch and big promises Review Source LS Lenny S. Site Coordinator Medical Practice Used the software for: 1-2 years ### "Quick & Easy" February 21, 2024 5.0 Overall, it’s been great! I work off tebra daily in my practice. It’s helpful to my staff and providers. Pros What I love most about tebra is that it’s always quick and easy to look up a patient. See the new referrals in your que and work them. Also, having all do mental for the provider such as imaging notes and referrals. Cons Not everyone is online all the time. When you try to send a message to different coordinators. Either they don’t receive the message or don’t respond. Review Source AB Amanda B. VPM Director Medical Practice Used the software for: 2+ years ### "Kareo Software Review" September 14, 2021 5.0 I enjoy Kareo, I currently have 6 practices using it. I always refer clients looking for new software to Kareo. The success coach \[SENSITIVE CONTENT\] has been helpful and makes me feel very confident in my knowledge of Kareo and had I can pass that on to my staff. Pros I love the eligibility tool. I also enjoy the help doc, I can usually look up what I need which is much faster than calling customer service. Cons Requesting new features takes a long time to get done. Also the time difference. If I have an issue at 8 and it is only 7 in California my wait time for customer service is much longer. Alternatives considered [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) Reason for choosing Tebra Price and I am very familiar with Kareo. Switched from [Harris CareTracker](https://www.capterra.com/p/209168/Harris-CareTracker/) Price Review Source HG Harish G. MD Hospital & Health Care Used the software for: 2+ years ### "Stay Away" February 9, 2023 2.0 Once upon a time "Epic" was invited by "kareo" for a dinner. Epic liked making friends and accepted the dinner graciously. Kareo treated Epic very well on dinner, they had wine followed by steak. Epic thanked Kareo for dinner and they became friends. After few days, Epic realized that he lost his wallet. He looked everywhere but in vain. After many months Epic and Kareo had a discussion, and Epic realized he forgot his wallet at Kareo's house on dinner. Epic asked his wallet back and guess what Kareo said, "I cant, its not my fault, you left it at my house, I cant return it" Unfortunate Epic is Dr. Goyal at Inspire Behavioral Health, Vienna, VA. One of the providers at the practice was charged incorrectly due to being listed under incorrect provider Type and kareo states that its not their fault, they cant credit money back. Story hasnt even begin yet... Don't even get me started on other aspects of customer service. Pros The sales lady who was mesmerizing and made it look like a dream EHR Cons Customer Service, note templates, ERx integration Reason for choosing Tebra See Above Review Source AS Aldo S. Physician Hospital & Health Care Used the software for: 2+ years ### "Tebra, not good" July 24, 2024 1.0 29 years, and getting worse rather than better. Pros I’m familiar with it having used Kareo for 20 years. Cons Awful support. They pay no attention to reported bugs and ignore them. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Kept getting locked out of the software Review Source TG Tracy G. Owner Mental Health Care Used the software for: 1-2 years ### "Kareo has great reporting" November 13, 2020 4.0 Kareo has been an improvement from our previous software. I appreciate that the cost each month has been predictable and fair. Pros The reporting capabilities and customization of reporting is the most valuable feature to us. We are able to give our clients a more comprehensive view of the financial health of their practice. Contract management reports and analysis reports help us to give suggestions and analyze the data coming in so that providers and practice managers can see how claims are processing and where the money is coming from and going to. Cons The ERA enrollment process has been a nightmare. I feel like this process was not adequately described to us, and it has been dramatically more time consuming and labor-intensive than we thought it would be. Customer support has been inconsistent. In some circumstances, the representatives have been very helpful, but in others, they have been disconnected and unable to adequately resolve issues. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing Tebra Cost, workflow, reporting capability, reviews. Switched from [Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) We needed more reporting capability and we felt that there were manual processes that could and should be automated to save labor hours. Review Source kM kendra M. Therapist Owner Hospital & Health Care Used the software for: 2+ years ### "Fantastic Software" March 6, 2024 5.0 Pros As a Practice Owner and Therapist, I've found Tebra Medical Software to be incredibly user-friendly and efficient. It streamlines everything from documentation to billing seamlessly, allowing me to focus more on patient care and less on administrative tasks. I highly recommend Tebra to fellow practitioners looking for a comprehensive software solution. Also, very affordable! Cons I am completely satisfied with Tebra Medical Software. It's fantastic when a tool exceeds expectations and leaves no room for complaints. Here's to continued success and seamless operations with Tebra. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.