# Page 2 | Tebra Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Tebra the right Patient Engagement solution for you? Explore 1356 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129169/Tebra/reviews --- Tebra 3.9 (1356) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Page 2 - Reviews of Tebra ## Showing most helpful reviews Showing 26-50 of 1356 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AM April M. office manager and biller Medical Practice Used the software for: 2+ years ### "biller/Office Manager" March 16, 2026 5.0 Overall is good. The NP's I work for and the staff like the EHR. EHR is easy to understand and navigate. The billing is not! Pros The EHR side of tebra is great and easy to use. Anyone that is new to Tebra can learn quickly and efficiently. I also believe it is easy for patients to read their medical records if they request them. Cons The billing side is more difficult to understand. I only had about 10 hours of training over the phone when we purchased Tebra; which when we purchased several years ago it was under kareo. The reports do not run like I would like them to. When you have to give someone a list of charges and payments for their HSA card information the patient does not understand what it says. When I run statements... I will put in for specific dates and it never prints just the dates I am asking for. When an insurance issues a "take back"... well lawd it's like an act of congress to post and sooo many steps. As you can tell I do not like the billing side of Tebra near as much as I do the EHR. Switched from [Medisoft](https://www.capterra.com/p/163977/Medisoft/) Medisoft was billing only so when we went completely paperless we chose Kareo which is not Tebra because it was a complete set. Review Source Response from Tebra March 24, 2026 We greatly appreciate you taking the time to share this detailed feedback with us. We are delighted to hear that the EHR side is intuitive for your team and accessible for your patients. At the same time, we completely understand your frustrations regarding the billing features, reporting functionality, and the complexity of processing insurance take-backs. Your insights are incredibly valuable as we continuously work to improve the billing side of our platform to make it just as seamless and user-friendly as the EHR. SG Stephen G. Pediatric Neurologist Medical Practice Used the software for: 2+ years ### "Tebra- The one and only, all inclusive EHR software/platform " January 28, 2026 5.0 All summarized above under Pros. We are very blessed to be users of Tebra EHR software, fit for our needs! I think everyone should be using it. Pros We have been using Tebra (formerly Kareo) since we opened our clinic in 2020, going on to 6 yrs now and loving it for multiple reasons: -Best user interface/platforms -Tebra keeps on getting better, as they listen to the users' feedback and act on it without hesitation leading continued to continued improvements and overall satisfaction -Platforms are easy to use and navigate -Great and genuine customer support -Great telehealth set up - Great coomunication with constant updates, new developments, changes, improvements etc -Great clinical notes/procedures etc outlay and secure patient records -All in one service, with KPI displays, easy billing, medical records, patient portal etc - I cannot believe all that I am getting for the price, in other words, great value for the money of great ROI using Tebra platforms Cons Thus far I like everything, and encourage Tebra to keep up the great work in line with the emerging AI technology! Review Source Response from Tebra February 9, 2026 Thank you so. much for your fantastic feedback and for trusting us with your clinic's needs since 2020. We're thrilled that you find our platform easy to navigate and valuable. We especially appreciate your kind words about our support team, our focus on features that drive ROI for practices and our work in emerging, AI powered technology. JM Jennifer M. Authorization and Billing Specialist Medical Practice Used the software for: 2+ years ### "Tebra Does it All!" February 2, 2026 5.0 Our overall experience with Tebra has been nothing but positive, from the onboarding experience to the ease of communicating with patients and receiving payments from patients and insurance companies. Pros Our office has 1 physician specialist, and we do everything in house including billing. The ease of in-house billing combined with the value for the money was the main reason we chose Tebra. Our practice was losing a lot of money when billing was outsourced to a third party! We have been using Tebra for 8 years and have continued to be impressed with the platform. The customer support is top notch and easy to reach. If the support specialist does not know the answer, which rarely happens, but when it is the case, they do the research and actually get back to you with an answer! Tebra continues to update platform features to keep up with medical office needs including communication with patients and on-line bill pay. Cons There is nothing about the platform that our practice does not like. We use both the desktop application and the Tebra app. Review Source Response from Tebra February 9, 2026 Thank you for sharing your experience and for being a loyal customer for the past eight years. We're so thrilled to hear that bringing your billing in-house with Tebra has helped your practice save money and operate more efficiently. It is also wonderful to know that our customer support team and platform updates continue to meet your needs. DS Diane S. Owner Medical Practice Used the software for: 2+ years ### "Tebra for Billing Companies " March 18, 2026 5.0 Often recommend to anyone who contacts me for a recommendation. would not consider changing software for any of my clients. (They ask every year) Pros I have been with Tebra since the transition and merger with Kareo. As a small business and billing company I found that Tebra provides a desktop version that allows added dollars to the bottom line. The software is labor saving and competitive with other products offered in the market. I have owned my company for over 25 years. I am pleased with the added enhancements that Tebra has implemented. Cons I find that some of the support staff do not always understand the software from a billing perspective. However, with my many years of experience I am able to direct and assist in the area that requires support. The staff has always found the solution to my questions. Review Source Response from Tebra March 24, 2026 We sincerely appreciate you taking the time to share your experience and for being such a steadfast partner since the Kareo transition. We are delighted that the software enhancements and desktop version continue to save labor and add value to your billing company. We also value your honest feedback regarding our support team; your 25 years of expertise clearly make a positive difference when collaborating with our staff to find solutions. Thank you for your incredible loyalty and for consistently recommending us to your clients. AM Ali M. Credentialing Executive Executive Office Used the software for: 2+ years ### "Great all-in-one solution for practice management" February 23, 2026 5.0 Tebra has been a solid platform for streamlining our daily operations. Having both the practice management and patient engagement tools in one place has reduced the need for multiple logins and made it easier to keep track of patient records, billing, and scheduling. The support team has also been responsive when we’ve had questions. It’s a reliable choice for any practice looking to modernize their workflow. Pros I really appreciate how easy it is to manage group rosters and provider information in Tebra. As a Credentialing Officer, I frequently need to update provider details and group locations. Tebra makes it simple to add multiple providers at once and ensure that all locations are accurately reflected. The interface is clean and intuitive, which saves our administrative team a lot of time. Cons Occasionally, I’d like to see more customization options for reporting, especially when pulling credentialing data for payers. It would also be helpful to have a more detailed audit log for tracking changes made to provider rosters. Review Source Response from Tebra March 9, 2026 We truly appreciate you taking the time to share your experience with Tebra! We are delighted to hear that our platform has simplified managing group rosters and provider information, and that having both practice management and patient engagement tools in one place has streamlined your daily operations. We also highly value your feedback regarding the need for more reporting customization and detailed audit logs for credentialing data. We are continuously working to enhance our platform's capabilities, and your insights are incredibly helpful as we look to improve our reporting and tracking features to better support your administrative workflow. CF Collette F. Provider Mental Health Care Used the software for: 6-12 months ### "Partnership that matters" February 16, 2026 5.0 This is so much more than value for the money, ease of record keeping and interface, or managing patient accounts and records. It is about support. It is about supporting the billing and payment roles that can be confusing at times especially if one is new to an EHR. The support that Tebra provides to its customers is beyond top notch, they have never waivered in exploring and networking to find an answer to a question or locating who has what is needed to solve a problem. Tebra has shown time and time again that they are a partner in our success. Tebra University as a support and training tool is invaluable and always available to help us navigate what is new to us. Thank you Tebra for partnering with us! Pros Tebra University, customer supports, easy use. There are so many things that are pros such as being able to use one program that meets all of our needs from patient records to billing, it's all there. Cons I know I should put something here but honestly there isn't anything that comes to mind. This program is so straight forward and well rounded to cover all areas of our practice that I can't think of anything other than maybe staying open a bit later than 4 pm. Review Source Response from Tebra February 24, 2026 We're thrilled to hear how Tebra has become such an integral part of your practice! Your kind words about our all-in-one platform, Tebra University, and especially our support team mean the world to us. We're committed to being true partners in your success, and it's wonderful to know that comes through in every interaction. We appreciate the feedback about our support hours and will take that into consideration as we continue improving. Thank you for trusting us with your practice! BS Betty S. Office Manager Medical Practice Used the software for: 2+ years ### "Tebra Is Wonderful" January 19, 2026 4.0 On a day to day basis, Tebra meets the need of my practice without any hassles and makes my day run so much better and more efficiently. In the event of an issue, it is usually handled quickly and easily. The patient records are always up to date and easily accessible. It is easy to switch back and forth in the system for the info I need at the time. Tebra doesn't need much "tweaking" at all in my opinion. Pros The system is easy to use. I have been using this system sine 2013 when we began it was Kareo. The support is almost always ready and able to help me with any issues in a polite and timely manor. The cost seems a little high, but the quality, convenience and reliability are great. Cons Sometimes the customer care support are heavily accented and it is hard for an old southern girl to pick up on what is being said in the conversation. Sometimes the support person doesn't really think I know what I am talking about and I have to make the second request to get a different person to actually hear my need. Switched from [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) to be more update to date with our electronic records when we made the switch to WebPt Review Source Response from Tebra January 30, 2026 Thanks so much for taking the time to share your experience! It means a lot to us especially coming from a long time customer. We are delighted to hear that Tebra keeps your practice running efficiently and that you find the system easy to use. We also appreciate your honest feedback regarding pricing and your interactions with our support team. We take your concerns seriously, as we want to ensure every support interaction is helpful and seamless. We are glad to be a reliable partner for your practice. DG Dan G. Administrator Medical Practice Used the software for: 2+ years ### "Go with Tebra for a good EMR system" February 16, 2026 5.0 Going on five years, we wouldn't choose any other EMR service due to the ease of use and value. The technical department is always thorough in trying to resolve issues as they arrive though complex issues seem to take longer than anticipated at times. Pros Tebra is easy to use and when support is needed it is generally available quickly and a quick resolution! Cons On occasion, it seems there needs to be better communication between Tebra deaprtments when it comes to resolving a complex issue. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Reason for choosing Tebra Ease of use and details in the set up are why we chose Tebra. Review Source Response from Tebra February 23, 2026 Thank you for being a loyal Tebra customer for five years! We're delighted to hear that you find our platform easy to use and that our support team has been responsive in resolving issues quickly. We appreciate your honest feedback about interdepartmental communication on complex issues. We're actively working to improve collaboration across teams to ensure faster, more seamless resolutions. Your experience matters to us, and we're committed to making every interaction with Tebra even better. We're so glad you chose us and continue to find value in what we offer. VR Verified Reviewer Director of Revenue Cycle and Credentialing Mental Health Care Used the software for: Less than 6 months ### "Individual heroes kept our practice afloat, but systemic support was nowhere to be found." August 19, 2025 4.0 As a Behavioral Health Provider, Tebra offers some valuable features—especially its cloud-based flexibility and the dedication of select support staff. However, our experience has been marked by significant billing and credentialing challenges that disrupted operations and required extensive troubleshooting. The system lacks coordination, transparency, and consistent support tools, which are critical for behavioral health practices managing complex payer relationships and compliance. While individual efforts have helped restore stability, broader improvements are needed to truly support providers in this space. Pros Tebra’s cloud-based accessibility is a major advantage—it allows our team to work securely from anywhere, which is essential for a modern practice. I also want to acknowledge the efforts of certain customer support staff who went above and beyond to resolve serious billing issues. Their dedication made a real difference. Cons The onboarding and credentialing processes have been inconsistent and frustrating. We experienced major disruptions to our revenue cycle due to missing taxonomy codes and delayed enrollments. Communication between departments often lacks clarity and accountability, and written guides or follow-up documentation are rarely provided. These gaps create unnecessary stress and operational risk. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Tebra We chose Tebra over other platforms like SimplePractice, TheraNest, and Valant because it promised a more integrated experience—combining credentialing, billing, scheduling, and patient communication in one system. The ability to send SMS reminders, customize reports, and manage claims within the same platform was appealing, especially for a behavioral health practice with complex payer requirements. We were also drawn to the idea of streamlining operations and reducing vendor fragmentation. While the features looked great on paper, the execution has fallen short, and we’re still waiting for many of those benefits to materialize. Switched from [Charms](https://www.capterra.com/p/183437/Charms/) FeaturesWe switched from our former EHR because Tebra offered features that seemed promising—like SMS reminders, customizable reports, and integrated billing tools. Unfortunately, many of those features have yet to prove themselves in practice. From charting issues to flawed claims setup and unclear training materials, the transition has been more disruptive than expected. The potential is there, but execution and support need serious improvement—especially for Behavioral Health practices. Review Source HM Hope M. Nurse Practitioner Health, Wellness and Fitness Used the software for: 1-2 years ### "I am grateful I found Tebra " January 22, 2026 5.0 I love the system, I am 2 years in and am so far happy with it. Its a very affordable system, that is easy to use. Pros Value for my money, I am a new independent provider and starting up as a new business owner requires a bit of financial prowess. Tebra allowed me a reasonable package without breaking the bank! and suites my itty bitty claims as I currently only have about 10 clients, it just makes sense. Compared to other EMRs that quoted massive fees and could careless about small businesses like myself. Cons Wish they had more templates and forms that can be easily altered/edited to suite my business needs. Also more click and sign smart sets, as typing and the AI note assist doesn't always take care of the simple task, its a quick addition I hope they add. Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[NetHealth](https://www.capterra.com/p/83568/NetHealth/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing Tebra Affordability, it made sense for a small business like me to have something that would not put me in the hole. Review Source Response from Tebra January 30, 2026 Thank you for your detailed review! We are delighted to hear that Tebra has provided the financial flexibility your new independent practice needs. It is great to know the system is working well for your client volume. We understand how important efficiency is for a small business, and we will certainly pass along your suggestions for improving form templates and click and sign features to our product team. RH Robbie H. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Customer Service challenges when off-boarding" November 12, 2025 1.0 We were longstanding customers of Tebra, and we had no difficulties with them in our more than 10 years as loyal customers. We switched our EMR provider who had integrated billing and we no longer were in need of Tebra's services. Trying to off-board with Tebra has been an absolute nightmare. We have been bounced around from customer service representative to representative with no clear path or communication forward. We had nearly all claims that we kept in Tebra resolved and decided to go to read-only. However, we were not informed that ERAs continuing to come into Tebra (our state MA program was sending ERAs to both EMRs) were considered transactions, even though we are not using them at all in Tebra. This has taken our monthly payment from $300 per month to about $1700 per month for the past four months. Attempting to resolve this with their customer service team has been terrible, they have done NOTHING to attempt to resolve the issue or to help us figure out what we need to do in order to stop the bleeding. Other than telling us we can't have ERAs going into Tebra. Which is a multi-month process with our state to get this changed and is an obvious solution that we have been working on. Finally, our rep suggested re-activating our account, only after Tebra was able to bill us for over $5000 in bogus transaction fees. Reactivating our account has still not happened, even though it has been a week and a half since I made this request. It says a lot about a company how they treat their departing clients. I would never, ever, ever re-engage with Tebra and I caution anyone who is a current customer of theirs. Pros We were very happy customers of theirs for over 10 years. It was a great product and it worked well for us. Customer service was great when ADDING services/ Cons The process of cancelling our service with them has been the absolute worst experience. We have been bounced around with rude and unhelpful customer service staff. Review Source Response from Tebra December 3, 2025 Thank you for sharing your experience. We are very sorry to hear about the difficulties you encountered with unexpected transaction charges while transitioning to read-only access. We understand how frustrating this has been, especially after being a loyal customer for over a decade. We're glad you've recently been connected with a representative to personally address your concerns and provide any additional guidance you need to re-direct your ERAs. We appreciate you bringing this to our attention, as your experience helps us improve our communications and guidance around billing transitions. CA Chelsea A. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "So much room for improvement" October 17, 2025 3.0 Not great. Since I just changed EMRs, I don't want to change it again, but I am seriously considering it. Pros The customer support is great. I usually get a response back within 24 hours of putting in a request. It is also a very easy-to-use user interface. Not very complicated. Cons It is easy to have double charts; there isn't a way to avoid it. There isn't a way to share test documents and upload them to the test results. There isn't a way to let a patient sign just a document. You have to upload it, word for word. There isn't a way to create minor portal access for parents, so since I see whole families, parents are having to create a new email account for each child. It is also difficult to offer a refund to patients for overpayment. Medications don't populate under the right diagnoses. If you want them to, then you can't send multiple prescriptions at a time. You can't send medications and prescriptions through the lab screen. You can't sync your patient schedule to your personal schedule, and the mobile app and the web app schedules don't sync. It is also difficult to have a telehealth-only practice in multiple states. Given all these, the value for your money is actually not great. Alternatives considered [Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Reason for choosing Tebra Billing was touted to be the best in the business. Switched from [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) The cost was prohibitive and not manageable for a new practice. Review Source Response from Tebra October 28, 2025 Thank you for sharing your experience with us. We're so glad to hear you've had positive interactions with our customer support team and find the user interface easy to use. That said, we are sorry to hear about the challenges you've encountered with some of our workflows and features. Your feedback is extremely valuable, as it will help our product team continue to improve our solutions to address a wider variety of use cases. AF Andrew F. Physician Medical Practice Used the software for: 2+ years ### "Ease-of-use with tebra" November 3, 2025 4.0 Generally good. I'm pleased and I generally do recommend it. Far superior to eClinical Works or Athena in terms of ease of use and accomplishing tasks quickly. Pros It is a very simple and somewhat user-friendly interface. It does not take a lot of steps to accomplish the task. I generally like the product and am pleased with it. Cons There are some very simple tasks that I would like to add to tebra, which after using the product for six years, nobody seems to be listening to me. Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) Reason for choosing Tebra Because e clinical works is a horrible software that is user unfriendly and extremely complicated and waste a lot of time to accomplish any task Review Source Response from Tebra December 3, 2025 Thank you for sharing your experience! We are thrilled to hear that you find our interface simple and user-friendly, especially compared to other options in the market. It is great to know that the platform helps you accomplish your tasks quickly and efficiently. We do value your feedback, and want to assure you that your voice is important to us. We are actively working on improving our feedback channels to better incorporate suggestions from loyal customers like you. EW Erin W. PTSD Therapist and Medical Advocate, School Advocate Medical Practice Used the software for: 1-2 years ### "Ease with Scheduling and Billing" October 29, 2025 5.0 One of the better systems I have worked with - that includes many systems like State of Michigan, public school systems, special education systems, non-prophet databases, psychiatric care setting systems, etc. Pros I like that it contains a system for scheduling, billing, inter-office communication. It also prefills 'required areas' for each type of visit. Cons It would be easier if there was a HIPPAA compliant way to message patients without having to go through adding a portal invite and then using the portal. When I send patients a quick message, I tell them the message is not HIPPAA compliant and to not share sensitive information because it may go to many unintended staff. Review Source Response from Tebra November 7, 2025 We're delighted to hear that you're finding our scheduling, billing, and communication features so beneficial. Thank you for your kind words and for rating us as one of the better systems you've used! We appreciate your feedback regarding patient messaging. We take HIPAA compliance very seriously, and while we support messaging for things like appointment and payment reminders, we don't send Protected Health Information (PHI) via standard SMS text messages because it lacks essential security features like encryption, access controls, and audit trails. Our Patient Portal is a secure, HIPAA-compliant platform for sensitive communications, ensuring patient data is always protected. MM Matt M. Pedorthist Medical Practice Used the software for: 1-2 years ### "Not More Bang, More KABOOM For Your Buck" September 27, 2025 5.0 We are on a year and a half with Tebra and have had zero hangups or complications. On top of that, we just keep learning more and more on what Tebra has available to us aside from the new features Tebra releases free of charge Pros The ease of use is amazing and the customer support and Tebra community help really makes this incredibly easy to learn how to use and onboard with new employees. What I like most is the ability to communicate with patients and staff and also the interface makes navigating and managing patients and their records seamless. A HUGE plus for us is the value Cons Nothing, there are some things that I'd like to be able to customize a little more but Tebra is updating all the time with more and more features, its just overall great. Switched from [MD Claim](https://www.capterra.com/p/204477/MD-Claim/) I used it for 3 years and the entire time it felt restricting, limiting, and obsolete Review Source Response from Tebra October 15, 2025 We're thrilled to hear how much value you're getting from Tebra! Thanks for taking the time to share your experience. It's great to know that the ease of use, patient communication features, and our customer community have made a real impact on your practice. We're delighted that you find the platform seamless and are enjoying the continuous updates. HH Hillary H. Physician Medical Practice Used the software for: Less than 6 months ### "Decent EMR, not worth the poor customer service" December 9, 2025 1.0 I’d summarize the post onboarding experience with Tebra as, a customer is not heard or valued. The worst process flow in customer service I’ve seen. The experience of calling customer services looks like- inconsistent levels of experience, half the time like talking to a bot who barely understands the EMR at a basic level. The other half you get someone good, who problems solves with you but ultimately cannot fix the issue & has to summit a case. Case follow up by email is also like conversing with a bot, giving inaccurate solutions showing they did not understand the issue. Once they understand the issue, they still give solutions that do not exist in the current EMR (because the Tebra University articles are out of date). For example, my cash based private practice does not take insurance, and we need to store a patient credit cards. It’s literally been three months, and no one has been able to resolve the issue of being able to store a patient’s credit card without charging it, despite that this was assured as a feature by my sales rep. Another example is the A2P platform, sold by my sales representative as a way for customers to get a reminder text from the same area code in which you are located. The one assigned to me is in Illinois, I am located in New York. It has been 4 mos and no one has been able to change this. Overall, the worst part is the avoidance of communication and follow up. My sales rep \[sensitive content hidden\] assured he'd be available if we did not get results with customer service, he is literally does not respond. Managers are unreachable, and there are straight up no-shows for a post on boarding follow up calls. It really seems their focus is on signing people up, but zero on retention. Pros Clean design, patient portal, online scheduling, intake forms, my onboarding manager \[sensitive content hidden\]- she was amazing! Cons The customer service post onboarding is an avoidant interaction. The customer trying to contact and resolve issues, the company brushing off, not listening, or valuing the customer experience. Review Source Response from Tebra January 5, 2026 Thank you for sharing your feedback with us. We understand how frustrating and discouraging it must have been to face these difficulties and delays in resolving your issues. While we’re glad you’re now in touch with a representative working on your concerns, we sincerely apologize for the experiences that left you feeling unsupported. We greatly value our customers and deeply regret that we fell short in conveying that to you. Please know that we take your concerns seriously and are committed to improving. HR Heidi R. office manager Medical Practice Used the software for: 2+ years ### "Tebra is terrific!" September 11, 2025 5.0 I really enjoy using Tebra because it makes managing my practice so much easier. The platform is user-friendly, streamlines scheduling, billing, and patient communication, and helps me stay organized without the stress of juggling multiple systems. I appreciate how everything I need is in one place, saving me both time and energy. Most importantly, it allows me to focus more on my patients and less on administrative tasks. Pros Tebra is easy to use and the customer support team is efficient and always available when I need to call. Reports are easy to make and cover all aspects for my practice. Cons What I appreciate most about Tebra is that I truly haven’t found any cons. The software is intuitive, reliable, and designed to simplify everyday tasks. From scheduling and billing to patient communication, everything works seamlessly and feels well thought out. It not only saves me time but also gives me peace of mind knowing I have a system I can consistently count on. Switched from [Medesk](https://www.capterra.com/p/166286/Medesk/) My boss did it! I guess Tebra had a good sales person and it was less expensive. Review Source Response from Tebra October 14, 2025 Thank you for this wonderful feedback! We're delighted to hear that Tebra has made managing your practice so much easier and that you find our customer support team efficient and always available. It's incredibly rewarding to know that our platform helps you stay organized, saves you time and energy, and most importantly, allows you to focus more on your patients rather than administrative tasks. We're pleased that everything from scheduling and billing to patient communication works seamlessly for you, and that having it all in one place has eliminated the stress of juggling multiple systems. Your trust in our reliable, intuitive software means the world to us. CB Coley B. Administrator Hospital & Health Care Used the software for: 2+ years ### "Seamless operation with exceptional value" October 16, 2025 5.0 Pros We've been incredibly impressed with Tebra’s patient management application. The user interface is intuitive and well-designed, making it a breeze for our staff to navigate and utilize its full potential. The ease of use has significantly reduced our training time and improved overall efficiency. The customer support team has been outstanding – responsive, knowledgeable, and always eager to help. When considering its robust features, seamless operation, and reliable support, this application truly offers exceptional value for money. It's an indispensable tool for our practice. Cons As Tebra grows I want to see the development of individual user tools and tracking. While many of our projects are base on team collaboration, some more nuance projects require individuals to work on sensitive, protected information. The ability to track their work flow will be priceless. Review Source Response from Tebra October 17, 2025 Thank you for the great feedback! We're thrilled our patient management system has improved your workflow and reduced staff training time. It's also great to hear our customer support exceeded expectations. Your suggestion about individual user tools is valuable, and we're working to balance accountability with collaboration. We appreciate your input as it helps us improve for practices like yours. FD Fatima D. Back Support and Admin Staff Mental Health Care Used the software for: 2+ years ### ""Tebra: Simplifying Healthcare Operations with a Sleek, Easy-to-Use Interface"" October 29, 2025 5.0 Generally, the tool is very friendly user. The platform’s layout feels modern, and it’s designed with a focus on ease of use, reducing the time spent navigating through different features. Pros What I like most in Tebra it offers a clean, intuitive user interface, making it relatively easy for healthcare professionals to adapt to the platform. The dashboard is well-organized and provides a clear overview of important tasks and alerts, so you won’t be caught off guard by last-minute changes. Cons What do I like least is the Technical Issue. The Occasional system downtime or lag may disrupt workflows. And also the Dependence on vendor , we rely on Tebra’s servers and support; if the company has issues, your operations might be affected. Review Source Response from Tebra November 7, 2025 Thank you so much for sharing your feedback! We’re thrilled to hear that you’re loving Tebra’s clean, intuitive, and easy-to-use interface. It’s fantastic to know that the well-organized dashboard is helping you stay on top of your tasks. We also truly appreciate your honesty about system performance. We’ve passed your comments along to our product team as we’re always striving to make the platform even better. BM Brandy M. Owner and Provider Mental Health Care Used the software for: Less than 6 months ### "Excellent for my needs" February 12, 2026 5.0 Excellent! I love the ease and the AI is also quite accurate with very few changes necessary! Customer support is responsive and most the answers are found in a quick Google search which is a wonderful attribute. Pros Excellent, affordable, user-friendly product! I looked at quite a few products and Tebra was a clear standout! Cons I have no complaints thus far. The billing section has been the most difficult, but I attribute that to my lack of experience rather than the program itself. Alternatives considered [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Tebra The user-interface, the ease of the AI Assist, the value, and customer support. Review Source Response from Tebra February 23, 2026 Thank you so much for this wonderful review! We're thrilled to hear that Tebra stood out among the options you considered and that our user-interface, AI Assist, and value made such a positive impression. It's great to know the AI is saving you time with minimal changes needed, and we appreciate your kind words about our customer support team. As you continue using the billing section, you'll find it becomes more intuitive—and our support resources are always here if you need them. We're delighted to have you as part of the Tebra community! CL Cheryl L. Clinic Coordinator Mental Health Care Used the software for: 1-2 years ### "Tebra Is Awesome" June 10, 2025 5.0 OUTSTANDING! Always helpful, professional, and most of all very kind. Never rude. Being on the phone all day helping people can be very challenging. But, I can honestly say that when I have spoken with a representative they are great and willing to go the extra mile to help get you what you need. Pros Customer Service is great. I have never had a bad experience with anyone that has help me. I like the fact that when a representative ask you questions they explain why they are asking the questions. Cons There isn't anything that I don't like. It isn't often when you talk with someone that has pretty much been on the phone all day helping people and they are just as kind and professional when you speak with them. Review Source JF Julia F. Not specifying Alternative Medicine Used the software for: 2+ years ### "DO NOT RECCOMEND " August 8, 2025 1.0 I would not recommend this software to others. Before tebra bought out kareo the software was better. Its extremely frustrating and not very customizable. Pros Honestly i cant say much here. The only thing i can say is that i like that they send patients reminders for appointments but all software's do this. Cons Customer service is actually terrible and they make useless updates INSTEAD of listening to what their clients need/want. When you cancel appointments the calendar doesn't reflect the changes sometimes. When you schedule appointments they don't always get added to the calendar unless you keep trying. Also if you schedule a patient for more than 10 appointments at a time their is no easy way to see their upcoming appointments. you have to manually look at the calendar and find the scheduled appointments... Ter bible and frustrating and takes wayyy to much time away from the important things. Review Source Response from Tebra August 14, 2025 Thank you for sharing your feedback, and we're truly sorry to hear about your difficulties with scheduling. It sounds like you are experiencing an issue which requires further investigation. Your concerns are very important to us, and we’d appreciate the opportunity to work toward a resolution. Please reach out to our Customer Care team via the most recent email on your support case or by calling (866) 93-TEBRA. Thank you for bringing this to our attention, and we hope to have the opportunity to resolve this for you. ME Marcy E. Billing and Jack of all trades Medical Practice Used the software for: 2+ years ### "Tebra is easy to use for every position in the office. " August 28, 2025 5.0 Positive experience, I was skeptical when Tebra acquired Kareo but it has been great. I have seen so many improvements in the last 6-12 months. Pros Tebra is constantly adding features and listening to customers and making great up grades. I've been using Tebra(Kareo) for over 8 years and it just keeps getting better. The help is great, I can send a message to customer care and get the answers I need. When I call I get exceptional help also. I have done every job in our medical office with the exception of being a provider! Cons I started billing over 2 years ago and there is a learning curve but I have received a lot of support. Review Source Response from Tebra September 2, 2025 We're thrilled to hear about your positive experience over the past 8+ years! It's wonderful to know that you've seen the continuous improvements and feature additions we've been working on. We're so glad our customer care team has been able to provide you with the support you need, whether through messaging or phone calls. Your feedback about the billing learning curve is valuable - we understand it can be challenging initially, but we're pleased our support team could help you through it. Thank you for sticking with us through the transition and for recognizing the improvements we've made in recent months. EW Elizabeth W. Owner-Provider Medical Practice Used the software for: Less than 6 months ### "New Customer to Tebra" September 16, 2025 5.0 It has been a great experience so far. Just started a month ago. Enjoying the platform and the EMR is very easy to navigate. The help videos are very informative. Pros The onboarding support has been great! My initial consultant \[sensitive content hidden\] was fabulous. They answer questions same day and the response turn around for issues has been great as well. Cons I am not able to use the Tebra Payments because I offer some Med Spa services that are not allowed for credit/debit card transactions per policy. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing Tebra They consultant was more personable then my meeting with Athena. \[sensitive content hidden\] was very responsive to my questions and actually showed me what I requested to see in the EHR before purchase. That was critical to my decision making. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Simple Practice EHR was very difficult to use for my Primary Care/Med Spa Practice. Templates were difficult to build and they didn't have any pre built templates for Primary Care/Med Spa. It was more tailored to Mental Health Practices. Review Source Response from Tebra September 19, 2025 We're delighted to hear about your positive experience with our onboarding support and platform! It's wonderful that your consultant provided such personable and responsive service, and we're pleased the EMR navigation and help videos are working well for your practice. We appreciate you sharing the feedback about Tebra Payments limitations for certain Med Spa services - this helps us understand how we can better serve diverse practice types. We're thrilled that overall, Tebra has been a great fit for your Primary Care/Med Spa practice needs. Thank you for choosing Tebra! EB Elise B. physician Hospital & Health Care Used the software for: 2+ years ### "Tebra changed my practice for the better" November 12, 2025 5.0 Overall an excellent company and the value I received for the services provided was excellent. I highly recommend Tebra Pros I used Tebra services for over 6 years. They were incredibly helpful for my practice. I have a very small staff and the online booking feature has been great in reducing the number of phone calls we need to answer and making it easier for patients to schedule off hours. The online reviews have been a huge boost to our reputation. Their services included website design and support. Cons The only reason I had to terminate services was due to technical glitches in the integration with my EHR PM system. Review Source Response from Tebra December 3, 2025 Thank you for taking the time to share your experience. We are delighted to hear that Tebra served your practice well for over six years, particularly in helping your staff manage appointments and boosting your online reputation. We appreciate your honest feedback regarding the integration challenges you faced and are grateful for your high recommendation of our value and services. Talk to a Capterra advisor for free and get results within 15 minutes.