Simplias

Mobile Field Report

5 / 5 8 reviews

Who Uses This Software?

We help service technicians to be the best in their job. mfr is ideal for companies in plant manufacturing, HVAC, medical systems and more.


Average Ratings

8 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month/user
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Simplias
  • www.mobilefieldreport.com/en/
  • Founded 2011
  • Germany

About Mobile Field Report

mfr is a cloud-based software solution for dynamic service companies that want to optimize the control and handling of their field service. mfr supports your dispatchers and service technicians to set up clear processes, organize mobile resources optimally, increase productivity and satisfy your customers with outstanding quality and reliability. We help you to manage your data securely, work cost-effectively, promote your growth and be perfectly positioned for future progress.


Mobile Field Report Features

  • Asset Tracking
  • Calibration Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Dispatch Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Planning Calendar
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

Mobile Field Report Reviews Recently Reviewed!


Capterra-loader

MFR, Great tool for delivering services to your clients!

Aug 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, completeness of available tools, pricing structure, flexibility to create own checklists, mobile Application, reporting tools and online tracking

Cons: minor translation errors, but these are updated continiously

Overall: MFR is a great tool to have when delivering all kinds of services to your client base. The tool includes all required options you need and the pricing is one of the best I have seen in the market

Very Helpful Tool

Aug 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is fast, flexible, simple and the support is great

Cons: Some parts of the administrative editing options at the online platform are improvable

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Half year reviews

Oct 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are using MFR since more than 4 month life as our master service tool. It helps us to optimise our service organisation and our service engineers benefit from the defined checklists. These checklists can be attached with extra information regarding the specific tasks and will in this way lead to standard follow up. The support by the MFR team is excellent and they were uncomplicated by adapting the system according to our internal processes.

Pros: Easy to use, checklists can easy be created and changed by yourself, all the stored datas are available for the service engineers, ( which is very handy in case of a second visit ) , you don't need to set in any application dates twice, This time and money saving and leads more trustable values and information

Cons: Windows tablets will not be supported.

Oct 29, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Oct 27, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Great reporting tool for your service activities

Jul 08, 2013
5/5
Overall

Comments: We are having a service team (hvac) of 10 people that used to write reports on paper. Mobile Field Report has helped us to remove the paperwork and to organize our service technicians more effective. We are saving 2 hours on every report that we had to write.

Pros: -> Powerfull tool for creating reports in the field -> iPad Version operates also offline -> Checklists of Mobile Field Report helped us to map our business process -> Pictures can be annotated by the technicians on the iPad

Cons: -> Poor invoicing functionality -> The scheduler could filter the technicians by the location

Oct 30, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money