Who Uses This Software?

Worldwide, Synerion has over 7,000 implementations and over 5 million employees are tracked using our software. Synerion has solutions that meet the needs for small, medium and large organizations


Average Ratings

25 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Synerion
  • www.synerion.com
  • Founded 1987
  • Canada

About Synerion

Synerion is a world leader in cloud workforce management software with over 30 years of experience, 5,000,000 users, and 7,000 installations globally. Synerion offers time and labour, advanced scheduling, absence management, labour allocation, timesheets, coreHR and more.


Synerion Features

  • Automatic Time Capture
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Employee Database
  • Expense Tracking
  • Mobile Time Tracking
  • Multiple Billing Rates
  • Offline Time Tracking
  • Online Time Tracking
  • Overtime Calculation
  • Time per Project Reporting
  • Vacation / Leave Tracking

Synerion Reviews Recently Reviewed!

Fantastic Employee Time Tracking Application!

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The Synerion application has made employee time tracking a breeze. We have improved our time tracking efficiency by approximately 40% since implementation over our previous solution, and expect further improvements as we learn more about the additional features available as part of the application. Great ROI for our medium-sized business.

Cons: Express implementation/setup took a bit more time than expected. However, when we ran into a setup issue we were unable to resolve, a tech representative from Synerion helped us through it on the phone and it was fixed to our satisfaction within 30 mins. No other notable cons at this time.

Quick Implementation

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Complete control. We now have visibility of our work force which is saving $$$$! The system is easy to use once you play around with it. I highly recommend watching all the videos - there are various features that save you time, but without watching the videos you likely wouldn't see them.

Cons: The system cannot automatically generate punches (for salaried employees we only want them to clock in, for attendance purposes) and therefore create a lot of errors each day that I manually have to fix. Without giving a manager complete visibility to other departments, they cannot see other departments vacation bookings.

Solid offering, room for improvement

Jun 15, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Synerion's software is very easy to use and requires little setup time to begin using it's base features.

Cons: The system feels like it is still in development in certain areas of its functionality. Manual workarounds have been required for options that are not present. The lack of a training manual (they offer a limited number of videos) has hampered our staff's ability to quickly adopt the system. As the implementation lead, I am tasked with writing a manual that includes visual examples and step-by-step instructions for our managers and employees. All of this being said, Synerion's knowledgeable and personal customer service agents have made the entire process a breeze and easy to understand.

Good Product for a Good Rate

Jun 15, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Sales representative was great and easy to work with. Worth the switch from a manual tracking system to something more comprehensive.

Cons: Very little assistance with set up. Could have used some help with the day to day changes in order to get used to the system.

Synerion easy to use Time clock

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: A little rough getting everything set up and running the way we were used to, but support helped the best they could to work out the quirks that we needed. Set up is always a bit of work with any new system for programs so the Synerion team did well. Very happy with the system. Less problems with this system then our old system. Synerion is easy to use and has lots of options to use. We have been able to keep track of a few things all in one system now.

Pros: Quick clock to system updates

Cons: Finding a report for Absences to match what we want. Want a report that gives us late in, early out,absences with written reasons and any long lunches or long breaks taken. The gentleman on the phone for review was helpful in finding a report that covers all but the long lunches and long breaks.

Recommendations to other buyers: Make a list of all the reports and options you are used to and the Synerion team will help you get it all running the way you like.

Excellent product!

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Synerion was not only easy to implement, it is easy to use! I am the General Manager of a small enterprise and it's made payroll as well as scheduling much simpler. Staff attendance is much easier to track.

Pros: The interface is very user-friendly!

Cons: I am a very critical person and I actually have no negative comments to make about this software.

Great Product

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I like this product...It is a very user-friendly product and the customer service is amazing. I will recommend this product to everybody. For the persons who has different punching hours, we can control them through this system. We can attach the people on a foreman. Some reports are not finalized.

Synerion Review

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use.

Cons: There is no way to have a points system for attendance tracking.

Overall: The software has been fairly easy to use thus far and that is a big plus. The only thing that I'm not overly happy about is the fact that there is no software (as far as we have been told) that works with this so that we can keep our attendance tracking points system in place.

Night and Day Difference from Previous Vendor

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: We are saving time and money by having a fully automated solution. Synerion was able to meet our complex rule requirements and we see a night and day difference from our previous experience with workforce management providers.

Very easy to use

Oct 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: The system is very intuitive. The training videos helped me, but a lot of things I was able to figure out on my own because the system is very clear and easy to use. The support team is always quick to respond with help when needed.

Pros: Training videos are very helpful. The system is very easy to use and i was able to figure out a lot of things on my own. When i do need help the support team is extremely helpful and responsive.

Cons: The scheduling system is a bit cumbersome. The fact that I need to always do the mass copy, and then remember to go back and remove the stat days, is not ideal. And if we forget, the stat days have problems. Weekly automatic schedules would work much better for us.

Recommendations to other buyers: The implementation was excellent. From the very first interaction to the day we went live, the project was so quick, easy, and very, very good. And it's not at all expensive!

Successful Implementation and conversion process

Aug 31, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We have over 1000 unionized employees in 3 separate locations (on 15 terminals). The calculations are accurate, taking into account the different lunch periods of employees. We were able to automate and program our complicated statutory holiday rules, accruals and hourly rate increases in the middle of the pay-period (split pays) thus eliminating quite a lot of manual work and verification. Synerion created import/export features to move data back and forth between the time and attendance software and our payroll software. As we do not have HR software, the employee profile in the CoreHr module was programmed to our exact needs and meets our requirements. The Project Manager asked the right questions and suggested ways to give us the desired results. Synerion provides excellent customer service.

Cons: The built in reporting features could be better. It is easy to extract employee profile data and create an excel file, but other fields are not as user-friendly. We are still going through the learning process but think that we may have to resort to Crystal or Tableau to give us the data that we need in the presentation required.

Recommendations to other buyers: It is important to really understand your requirements and examine each payroll process, earning code, absence code, company departmental set up, and desired calculation results before the actual programming and implementation begins.

Great Reliable Product

Jul 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Information like accruals, is all real time, it works well with the weekly timesheets. The reports are good. Cost benefits are great, and system is a lot more reliable than our last one.

Cons: We would like to have keyboard shortcuts in the system. For example being able to use "tab" to select an employee in the employee selector when searching, instead of using the mouse.

Recommendations to other buyers: make sure you understand what you need the system to do.

Big change from manual operations

Jun 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Being able to change punches times easily, automation of the system. Ease and convenience of knowing the exceptions and errors. Reporting is good, quick access to the hours data. Support does great with answering questions. System has never been down, always available, was nervous about this but no down time so far.

Cons: Need to give clear examples up front of what configuration items added later will be chargeable. Clock only shows recent punches, would like to be able to go back and view punches.

Recommendations to other buyers: Ask about how the system upgrade works. i did not know when to expect updates.

Reliability

Jun 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: the reliability, you want the software to be like a car you want it work and be reliable that is what you get from synerion . punches are never lost. works for multiple locations.

Cons: price not the cheapest. may look for new hardware options. would like more in depth training to better understand the software.

Recommendations to other buyers: look for reliable software. You need the software to work and have good up time.

Big improvement over paper time cards.

May 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Improves time to calculate payroll, we started with paper time cards, this was a huge step in reducing the time it took to manage payroll. employees are paid on time and correctly.

Cons: it took some time to get use to the change but once i did i was fine.

Recommendations to other buyers: Look for user friendly software. Make sure it meets your company requirements.

Great experience

May 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: accessible to all user, across all locations. Customer Support very responsive and helpful.

Cons: the fact that its hard for us to troubleshoot some issues. There wasn't any documentation to help us understand at 1st. but Customer support walked us through it all now.

Recommendations to other buyers: evaluate the software, see demos, under stand if you need on prem or cloud. Make sure it fits your criteria.

Tech support is great

May 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: tech support is great and very responsive. Using SQL server is big plus. Interfaces to our clocks easily. Good system and does what we need it to do.

Cons: reporting requirements can be a little complicated when we wanted customize and make our own reports. Better API interface to get data needed.

Recommendations to other buyers: make sure you understand your departments and how your business is organized. it can be difficult to set up a time and attendance system without knowing your business!

User friendly software

May 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: user friendly, no technical issues. very easy to add new user to the system. customer support has been very responsive and always there to answer my inquires.

Cons: able do everything that i require. i have no issues to report.

Recommendations to other buyers: user friendly, easy to implement, not a lot of training required.

Great Customer Service

Apr 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: the product is very Dynamic, able to scale to our company size. Overall great product I love the new features such as CoreHR. the product is very user friendly Customer service is friendly, timely and helpful.

Cons: the user manual is not as in depth as i would like.

Recommendations to other buyers: make sure you list all your needs and wants in the system.

Synerion - great product!

Apr 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Our rep was very accomodating and was very timely to help when we were stuck.

Cons: At first, we were afraid we were not going to get all the tools we needed, but it was all worked out and we are happy with the end product.

Recommendations to other buyers: Good product for the price. Ease of use for first time users was good.

New Synerion users

Feb 18, 2016
4/5
Overall
3 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I really like that the forepersons can manage their employees. I like that they can see who is coming up for holidays.

Cons: What I like least about this product is that when you deviate from your usual page by mistake it is not clear how to return to your page. The title of the pages are not the same you have Time and Attendance on one page and Attendance Management on the side bar. I don't like how you have to pull up or down the page every time you log on, I wish it would stay the same when you logged off. When booking a vacation day for salaried employees there should be a easier way to make adjustments after the fact to reflect an accurate vacation balance.

Recommendations to other buyers: This software is great if your schedule always stays the same but can be challenging if you have a lot of schedule changes.

Synerion - great product!!

Jan 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It does everything we need it to do. It's easy to follow and update.

Cons: nothing - it's perfect. we use it every day and it works great.

Recommendations to other buyers: you need to invest the time to get the programming right and then it will work great.

Ritchie Feed & Seed Inc

Dec 09, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use. Clear. The reports look great. The scheduling will be very helpful for us

Cons: I haven't used the program enough to find anything that I do not like.

Recommendations to other buyers: Make a list of everything you want your new program to do.

Excellent - exceeded expectations!!

Nov 27, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Aside from the great system functionality, the implementation phase was very smooth, and the on-going customer support is awesome.

Cons: An effective and easy-to-use Ad-Hoc Report Writer is lacking.

Recommendations to other buyers: Be really clear on defining your "must have's" and "nice to have's". Go to current clients to see the systems in-action.

Customer Review

Nov 23, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Quick and does not freeze up when trying to view data. Customer support is also great; my questions get answered very quickly and thoroughly.

Cons: Does not work with our pay period for exporting payroll data to Nethris. Our pay period is from the 22nd of each month to the 21st of the following month.

Recommendations to other buyers: Make sure your pay period is compatible first or change your pay period to a compatible one.