Who Uses This Software?

Small to large sized Hotels, Resorts, Motels, B&B's, Inns and High-end Boutique Hotels.


Average Ratings

79 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $125.00/month
    See pricing details
  • Pricing Details
    $/Room/Month. Please call or contact for details.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • RMS - The Hospitality Cloud
  • www.rmscloud.com/
  • Founded 1983
  • United States

About RMS Hotel

RMS Hotel is a Cloud Based property management and reservation system for full service, limited and self service accommodation businesses. 35+ years of experience in Hospitality technology in over 30 countries. This function rich, easy to use system will allow you to drive bookings, increase revenue, realize operational efficiencies and communicate with your guests allowing mobile check in/out abilities.


RMS Hotel Features

  • Built-in Accounting
  • Catering
  • CRM
  • Employee Management
  • Extended Stay
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Vacation Rental
  • Activities Booking
  • Booking Notes
  • Car Booking
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking

RMS Hotel Reviews Recently Reviewed!


RMS is a pretty easy to use software given the amount of features it provides its customers.

Jul 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to learn

Has about every feature one would ever need

Visually pleasing and easy to follow.

Love the menu search function.

Cons: Customer support is hit or miss. Some are great and others are awful, so it's very frustrating. You should have people specialize in certain functions and then route calls accordingly. System is too big for everyone to know everything.

The timing/money for customer reports is just absurd. Even making an "enhancement" to a report that's already out there is a ridiculously long process. You should have a division of your development team dedicated to this so the requests don't take so long.

All reports should have the option to run as rate type as opposed to just site type. Not everyone designates specific sites as specific rate types, so it's hard to run your business.

Should be able to batch reports to schedule to send to users as opposed to each one being it's own email.

Occupancy report needs more options: ie: reservation status.

Should have a yearly user conference in the US.

Overall: At the end of the day, it does the basic functions which is to be able to book reservations and take payments.

Vendor Response

by RMS - The Hospitality Cloud on July 25, 2018

Thanks for sharing your experience and feedback Courtney! We are pleased to know that you are enjoying the benefits of RMS.
We also appreciate your suggestion and shared it with the department concerned to look into it.
We constantly release new features and update our product regularly, and your comments will definitely help us make the product even better.

GREAT SUPPORT AND FOLLOW

Oct 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great backup support in such excellent time

Cons: Just the different layout of what I have been used to for years

Overall: It is so nice to be able to have the same person to deal with 90% of the time as they know how you operate and we can fully understand one another

Vendor Response

by RMS - The Hospitality Cloud on November 29, 2018

Thanks Barbara!

We are sure you will begin to find RMS 9Plus a little more user friendly as you get used to it but if you do have any issues, no matter how small you feel they are, please do not hesitate to contact our wonderful support team.

As you mentioned we pride ourselves on our ability to resolve customer issues in a very timely manner.

I will pass your comments on to Adreena today who is your Primary Support contact. We do try to ensure every clients has one primary contact within the support team to achieve the best result for both parties!

had a few minor changes all handled by Angie Bernard - AWESOME EMPLOYEE...worth her weight in gold !

Apr 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: software is good...most interested in the customer service !! Anytime I have had any issues they have been taken care of by Angie. I have been involved since the beginning with selecting RMS and have worked with and still have access to and talk with Todd Sabo occasionally . I believe you all use our property and set-up as a model for prospective clients

Cons: can't really say anything bad about the software...every once in awhile it glitches out but it's software !!!

Overall: works great with our RV Resort reservations

Vendor Response

by RMS - The Hospitality Cloud on June 17, 2018

Thank you Anthony for sharing and mentioning our staff member Angie, we will be sure to share!
We are proud to have Swan Bay Resort as a loyal partner and advocate to others.

Fantastic Customer Service.

Oct 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It's reasonably easy to use and as the years go by I am learning more and more about it. The tutorials that the customer representative gives are most enlightening and I've learned heaps from those.

Cons: It crashes at least once/day. Generally the busy part of the day.

Overall: I love the customer service, they are amazing, so quick, so good. Just the customer service alone is worth having this product.

Vendor Response

by RMS - The Hospitality Cloud on November 29, 2018

Hi Lynne,

First off thank you for your wonderful review of our customer service team. We really do appreciate the acknowledgement of the efforts our team go too to provide the support they do.

I am sorry to hear about your system issues (crashes) and we will arrange someone from the team to reach out to look into these for you.

The reservation system is intuitive and easy to use.

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The real-time online bookings!! If a customer is booking a site or cabin online, it becomes unavailable to the front desk staff. This has eliminated double bookings! It is not clunky like campground manager.

Cons: The error messages after the developers install an improvement. I love the fact that they listen to their customers and respond to improve the customer experience but wish they would do more testing before rolling the improvements out.

Overall: No double bookings! Better accounting and front desk controls!!!

Vendor Response

by RMS - The Hospitality Cloud on August 20, 2018

Holly, Thanks for leaving a review and sharing the ease-of-use of RMS. Highly appreciated!
It's great to know how RMS has helped you to have better control over your property.
We appreciate your valuable suggestion regarding testing, and this will be passed on to the team concerned and as you know we listen!!

Thank you for being the best part of RMS!

Training is excellent. They go out of their way to help get setup.

May 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Automation and Flexibility are so important. I can change the software to fit our company and not the other way around. Having the ability to change menus and pricing myself means the only thing slowing down my company is me.

Cons: When saving tickets, it takes 3 to 5 seconds, that's a lot of time for small-talk with customers. To print a receipt it can take another 30 seconds just to start printing. Time better spent helping other customers

Vendor Response

by RMS - The Hospitality Cloud on June 13, 2018

Thank you for the kind review Mark!
We are happy to hear that RMS can provide the things that are important to you with the customization to fit your business model.
Good news! We have a Smart Printing solution to save time on the print process, we know every click matters. A customer support representative will reach out to set up.
Thank you for continuing to be the best part of RMS!

receptionist

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: assistance is only a phone call or email away.

Find it very easy to use.

Cons: erros when up grades are done.

screen freezes some time

Overall: excellent

Vendor Response

by RMS - The Hospitality Cloud on November 29, 2018

Hi Marleen,

Thank you for your feedback - we really appreciate it when a customer takes the time to acknowledge our customer support.

We will continue to improve in our communications with clients when we have planned releases and upgrades and acknowledge this is an area we do need to improve upon to ensure all of our users are aware of updated functionality.

Please feel free to email me on customersupportmanager@rmscloud.com as the screen freezing issue is a concern that we should resolve.

RMS is always very helpful

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The service is always good and quick and nothing is a problem to her.

Cons: The updates and no advice that it has happened or if it is done on end of month

Overall: Our rep is always such a pleasure to deal with and so very helpful. Keep up the great service

Vendor Response

by RMS - The Hospitality Cloud on November 29, 2018

Hi Gayle,

Thank you very much for your feedback. We really appreciate it when a client takes the time out to acknowledge our customer service team.

We continue to work at improving our communications and notifying clients in a timely manner about updates and new functionality.

I will most certainly pass on your comments to your Primary Support contacts, Adreena and Geoff!

Angie was Absolutely outstanding

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service. Always eager to help. Helps us understand and very patient in walking through all the steps. Never makes me feel stupid since I am still learning this software.

Cons: If there was anything that I could say about this is that i have no idea. I have never used any other camp software I have used plenty of dental and never could get help with technical support but this is great.

Vendor Response

by RMS - The Hospitality Cloud on August 20, 2018

Welcome to RMS! Thank you for taking the time to share your experience with others to review. We are proud to provide outstanding customer support and will pass this along to Angie.

Look forward to continuing to grow with A&M Perdido Key RV Resort

Excellent!!!!

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use- runs smoothly- easy to teach to other users- enjoy the customized screen each user can set up to their liking/settings

Cons: Cannot find anything that I dont like with this system. Its ease of use makes it a great system to understand

Overall: Tremendous benefits- we started using this system last year and found it to be so easy to understand, teach and use- we are all happy with the ease of use.

Vendor Response

by RMS - The Hospitality Cloud on June 13, 2018

Thank you for the excellent review Shelley!
We are happy that you find the system easy to use and enjoy the personalized settings, we are continually looking for ways to make your job easier.

Check out what's new or coming soon https://www.rmsnorthamerica.com/news-and-events/

Awesome software and best help

Oct 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The back up help provided by the RMS team

Cons: Still comming to grips with the mobile version.

Overall: More control of our bookings

Vendor Response

by RMS - The Hospitality Cloud on November 14, 2018

David, Thank you so much for your kind words and taking time to write such a great review .It is nice to hear from any client about the system and especially the ones that have been with us for so long.
Happy to hear your taking advantage of the mobile version of RMS. The mobile housekeeping portal is one of the most popular aspects.
Thank you for being the best part of RMS!

Great software

Feb 17, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, web based, great booking chart, pencil feature is nice, multiple ways to book reservations.

Cons: Point is sale function is not the best

Overall: Have been using RMS for over a year. Great software. Easy to learn. Has the features we need. Not thrilled with the Point of sale functions it is some what limited for our needs. We can't use the Point of sale module they have because we have MAC computers. Overall good software and good service.

Vendor Response

by RMS - The Hospitality Cloud on June 17, 2018

Thank you for your kind review, Mandi!
We are always grateful for feedback to continue to improve and have made advancements with POS and MAC performance.
Thank you for being the best part of RMS!

New to RMS, OK so far

Jan 31, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: Thank you- you guys have been very patient with me and have provided outstanding service so far. Keep up the good work and I always look forward to speaking with you.

Pros: Great customer service: kind, prompt, and detail oriented. I also like that I get some of the same reps and am building a rapport! A lot of features are intuitive (but not all, see below) Helps me stay organized and on top of my reservations/transactions Still new to the program and discovering a lot of its features, but there seems to be a lot of features to be implemented to really control all elements of business in one place (RMS)

Cons: Wish customer service was available on the weekends too While the program itself is relatively intuitive, there's a lot that is not and requires what feels to be extensive support/training. Also, it was easy for me to update User Profiles and completely mess up my Field Maintenance screen (again thanks to support I was able to get it fixed relatively quickly) Program is glitchy and requires for me to log-out/log-in to accurately refresh data

Thank You Letter Widget

Nov 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick and professional service from CSR

Cons: did not experience anything negative about service today

Vendor Response

by RMS - The Hospitality Cloud on November 29, 2018

Thank you for your feedback and taking the time to complete this review Gini.

We continue to work hard at offering the best Customer Service and support in the industry and will always strive to set the benchmark in regards to our support and customer success programs.

The team will be very pleased to see your feedback!

Report Wirter

Dec 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Their Customer Service Team, like is one of their asset. Always willing to assist and never gets tired of finding the solution to our query

Cons: Without their Customer Service Team department, it will not be a pleasure to work with RMS. Everyone in the Customer Service and Technical Support team are your company asset.

Excellent product and service across multiple locations

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Having deployed RMS at multiple venues, I can safely say it is a robust and easy to use management system.

Pros: Intelligently designed user interfaces Easy to use and intuitive Amazing customer support Has all of the features you would want/expect

Cons: The initial set up process takes time; training needs to be done, then the actual set up. (Worth it though, as once it is set up, smooth sailing)

Vendor Response

by RMS - The Hospitality Cloud on July 09, 2018

Thank you Ryan for taking the time to review and the kind words. We strive daily to earn them and are thrilled to have you as our partner.
~ The entire RMS Team

Customer Service is always excellent!!

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: In my opinion RMS continues to offer great value and if 9+ worked as well as 9 then it would be smashing!!

Pros: Review is for 9 as its better than 9+. Yes I know that 9 will be unsupported shortly and that, I believe, is a shame.

Cons: 9+ is still very slow for us and has a number of issues. We have made a list of the ongoing issues and will send shortly.

Capterra loader

Making life easier

Oct 29, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easiness of use for people of all ages and abilities for the basic items.

Accessing from elsewhere from a laptop very simple and a good back up to the desktop.

Cons: Finding reports -

Mobile functionality to make bookings on the run if I am not on site.

Overall: very good - system easy to use, love being able to access from off site,

Great customer service and RMS knowledge base

Dec 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and support given by the technical team and customer service. Accessibility from mobile to laptop and desktop.

Cons: I have not experienced any problems yet and I have been using RMS for about 10 years now.

Management of our accommodation couldn't be easier with RMS

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Works well with booking.com, expedia etc for managing bookings with no double ups or any issues. Easy to use and to keep track of everything

Cons: Tariffs can be a bit confusing when using with OTA's but that's a small price to pay for flexibility.

It is time RMS looked at itself and customer service

Oct 22, 2016
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: It is probably not the software that is totally at fault, although it can be quite complicated and difficult to navigate. I sometimes think RMS delight in making things more complicated with so called enhancements The customer service is seriously lacking and wait times are quite long.Weekends can be extremely long. Definitely don't call unless it is an emergency Also customer after service is terrible when it comes to the changes/ enhances made to the software. No one bothers to notify when procedures changes. I will give 2 examples of this. 1: Apparently passwords are now case sensitive as of beginning of Oct 2016. It was not until i had an issue with RMS9+ late in October that I discovered this. I had been using the program without case sensitive password and of course the first few weeks in October. All of a sudden I now have to use case sensitive password after the technician I spoke with about the issue I was having had logged in to us. He did not tell me he had changed the password to be case sensitive and I spent a harrowing experience on a Saturday without being able log in. To me this was an emergency. 2: I was not made aware that if a situation occurs on a weekend I need to telephone support. From the support page there is no where to find a telephone number to call, The support page asks for a direct chat. but it is not manned on weekends. The Log a service request is also not manned on a weekend. This emergency number should be easily visible .

Pros: RMS 8 was a very good program in its day RMS 9 is more difficult to manage. RMS 9+ is still having glitches and is even harder to manage .

Cons: The longer we deal with RMS the more disillusioned we become. with everything from the software its self to the the way their accounting is handled and the customer service.

Recommendations to other buyers: Make sure you have a good hard look at RMS before you commit it . It is very difficult, expensive and time consuming to change. I would probably look at different software if I was doing it again.

Bob fixed my emergency situation!!! He was fantastic, knowledgeable , pleasant!

Jun 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Navigation, easy to use. Help desk is amazing. Janelle, our trainer was fantastic, even after we went live. I love the ability to submit questions online and have them answered so quickly. Everyone I've had any contact with is extremely knowledgeable.

Cons: Doesn't quite fit EVERY aspect of our property but it has made our operation of Horse Park so much easier in several ways. I would love it if I could transfer "requirements" on a sibling reservation to the Group folio when you select "Group Rate -yes" instead of having to transfer them individually. We have Group folios that have anywhere from 10 to 50 siblings.

Vendor Response

by RMS - The Hospitality Cloud on July 25, 2018

Welcome to RMS and Thank you Louri for the kind review and mentioning our staff members Bob and Janelle, we think they are pretty fantastic too and will be sure to share with them!

We value your input and continually strive make improvement to what is important to suit many needs and makes your jobs easier.

Thank you for being the best part of RMS!

Capterra loader

Customer support unexpected

Nov 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So many features. Especially love the reporting. We're linking up with HomHero which uses RMS for the back end Trust Accounting. The software relationship between the two is coming together nicely but with some to be expected hiccups along the way. Really amazed at RMS support which is prompt and reliable.

Cons: Communication between RMS and HomHero, while improving, needs further development ASAP. Still, better than alternatives.

Overall: I sent off 3 seperate support requests on a Saturday afternoon expecting responses on Monday. Lo and behold I had responses within 10 minutes and then a phone call when one didn't give the info I had requested. Blown away by that after my experiences with other PMS.

Vendor Response

by RMS - The Hospitality Cloud on November 29, 2018

Thanks for your overwhelming positive feedback Colin.
Our Homhero is being diligently worked on by our online and Trust teams and we continue to work with the HomeHero development team to ensure we provide our customers the very best in integrations.

Our Trust support team will be very pleased to see your response!

Owner (Trust) Accounting

Dec 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Monthly statements and expenses are done at the push of a button!

Cons: Nothing at all. When you have done it manually this is like a dream.

Overall: Always great and helpful and easy to contact.

Absolutely excellent service!!

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service is excellent. Always friendly and eager to help!! If we don't understand something they help any way they can and we do not have to hold very long.

Cons: Nothing! We absolutely love the software. Sometimes the language will change to French then back to English. Other than that no complaints

Vendor Response

by RMS - The Hospitality Cloud on August 20, 2018

Welcoming Perdido Marina to the RMS Family!
Thank you for taking the time to write such a kind review a review, Michelle! it is greatly appreciated.

And together we can learn French - Au revoir

Assistant Manager

Jan 05, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: RMS 9 + love the way it looks.

Cons: It is super confusing to require out what report to use for night audit.

Overall: Love this product, it is very easy to learn the basic's of making a reservation. Wish it had a bit more to offer on selling the venue outside of the hotel rooms.

Recommendations to other buyers: Offer more training on the software.

Vendor Response

by RMS - The Hospitality Cloud on June 17, 2018

Catherine, I am glad to hear that you find our system easy to use. Feel free to reach out to customer support if you would like to discuss any of the many reports RMS has to offer to suit your financial or operational needs.
Thank you for taking the time to review!

I have been using the program for 4 months and find that it is a great program which covers everything

Apr 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The RMS progam is very customizable. It can be set-up to address mutltiple scenarios for all types of accomodations.

Cons: If too many screens are open at one time the program seems to lag a little and some portions of the windows are not visible on smaller size computer screens and displays .

Overall: The customization and the reports for managing and accounting are the best part of the program.

Vendor Response

by RMS - The Hospitality Cloud on June 17, 2018

Thank you for your kind review, Sean! We are happy to have you as partner!
RMS is indeed adaptable for even the most unique set up scenarios and pleased you have found a solution to fit your needs.
We have listened to your concerns about speed and made improvements to performance in the most recent update and continue to add to the robust reporting menus.
Thank you for you honest feedback regarding screen size. RMS is optimized for full desktop however offers mobile capabilities.
Look forward to continuing to support Adirondack!

Monthly Payments

Nov 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is so amazing and has the capability to do just about anything that you want it to do. . . you just have to know how to access it. Calling RMS and talking to a representative to walk you through it was very simple and helpful! CSR was awesome!

Cons: I would love for it to calculate how much the monthly payments would be when you put in the deposit instead of having to manually figure them out.

Overall: We will be able to charge monthly payments automatically with credit cards and have reservations made online with ease.

Vendor Response

by RMS - The Hospitality Cloud on November 29, 2018

Hi Kelly!

Thank you so much for your feedback and we pride ourselves on our customer service and strive towards offering the best support that leads to our customers being very successful.

I will take you feedback on the monthly payments back to our development and Parks support team to see if this can work in a better manner for you!

customer support

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use when you know what you are doing.

Cons: When I cant work out how to do something

Very easy to implement and use - great customer service and self help resources.

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is highly adaptable to almost any type of hotel operation. It was very easy to set up and our implementation specialist, Tommy, was very helpful throughout the entire process. The OpenEdge payment integration was also very simple. We have already seen a positive ROI on our investment, which was very affordable to begin with.

Cons: We are still very new to the software, but so far I do not have anything that stands out as not meeting our organizations needs.

Vendor Response

by RMS - The Hospitality Cloud on June 13, 2018

Thank you for sharing and mentioning our helpful staff!
Your recommendation to other hoteliers is appreciated.
We are proud that we are able to provide you with product that is adaptable to suit your specific needs with ease!
We look forward to continuing to support Canadian Campus Communities

Inefficient system that makes you do things 3 times because their programming wants to make thing "pretty" rather than functional.

Jun 21, 2018
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Looking for a better system.

Pros: It links to OTA's quite well, basic bones are ok. Booking Chart works ok. Reservation input screen average.

Cons: Continually change things without letting you know and constantly making the processes more inefficient and requiring more and more work. Reports dont add up.

Vendor Response

by RMS - The Hospitality Cloud on July 09, 2018

Thank you for your honest feedback and taking the time to share. We understand your time is valuable and with that in mind,every improvement or enhancement made to the RMS makes that a priority. If you are willing to talk further discuss any reports that are not performing as expected it would be our pleasure to further explore any specifics that may need attention. Customer satisfaction is our primary goal! Thank you again for sharing.

Great Value

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and the Training Mode access to train staff is great

Cons: Need more OTA connections like AirBnB etc.

Overall: Best software product in the market.

Never had a worse experience with so many versions of software

Mar 08, 2017
1/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Comments: The accounting side of this software has never been satisfactory and every upgrade gets worse. There have been 4 versions of the software in as many years and the latest cloud based is impossible - we are looking for an alternative for 2 properties. The support personnel are not interested in feedback and clearly the management takes no notice of the problems created.

Pros: Online booking appear OK

Cons: Accounting aspect lacks any practical knowledge of operating an accommodation business. The cloud system is very slow (even with fast internet connection). Screen GUI is poorly designed and relies too much on the mouse - they think we are "Gaming" orientated.

I came in this job with no knowledge.

Feb 24, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like RMS due to the easy way to bring up returning guest. When I have a problem, I can email the issue or call, and they are so friendly and ready to help with any problem that occurs. The interactive map is great to let guests know what is open to make a reservation.

Cons: I wish we could print the screen where the org. reservation is made so all of the details show up. There is a print button, but it does not print anything.

Recommendations to other buyers: If you are not sure, do not mess up the program. Call the great support team and they will help you correct it.

We have been using the system for approximately one year and have had virtually no problems.

Apr 11, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: Pros:

For a small operation, the rooms are easy to see and identify guests

Making reservations is reasonably easy

The accounting procedures are easy to use for nightly close out and information research

Transferring between screens is easy (booking chart, having several guest reservations open at once)

Grouping rooms together is very helpful. Easy to move between rooms

Good that there are choices on data display (name, rate type, balance, etc) on the room bookings in the booking

chart, very helpful

Cons:

It would be helpful to be able to differentiate the different types of rooms by horizontal color markers

The guest search engine means moving to a different screen; it would be nice to have a search field on the

booking chart where last name, first name could be entered

Vendor Response

by RMS - The Hospitality Cloud on June 17, 2018

Hi Chris, appreciate your review and loyalty.
We continuously work to improve our products and will take your feedback into consideration. Thank you for the comments.

Ford Idaho Center

Feb 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: The support staffs have been excellent to work with. She has a lot of patience and actively went above & beyond what was expected of her. Thanks to both of them!!

Pros: Functionality & customization are the best features thus far. The ability to use the various settings and options to create a custom experience is great.

Cons: This product isn't a perfect marriage with our industry as far as rates are concerned. There are workarounds that are able to be learned. At the same time, this venue is very unique among other RMS clients so it isn't a surprise.

Total waste!

Jun 02, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: ONCE I TOLD THEM THAT WE ARE HAVING SOFTWARE ISSUE WITH OUR APPLE PRODUCT VS TO MICROSOFT. HERE IS THEIR RESPOND ; Hello, ------! I am sorry to hear this. Is there anything we can do to change your mind? We value your business and would like to try and resolve any issues you are a having per, my conversation with customer service this afternoon were already in the process of creating a ticket for the Apple product errors to find resolve. Please let me know. Regards, Karen PRESIDENT OF THE COMPANY CALLED US TO EARN OUR BUSINESS AND HE ENDED IT UP SAYING , IM SORRY YOU SIGNED FOR A CONTRACT AND YOU CAN'T GET REFUNDED. IM SAYING NOW; WHY WOULDN'T LET ME KNOW THAT YOUR PRODUCT IS NOT SUPPORTING APPLE PRODUCTS PERFECTLY AND WASTING TIME AND MONEY TO HAVE YOUR TRAINING ???

Pros: Product seemed useful and affordable, however, once you start to train with them and invest your time, they will start to quote you for additional charges. they quoted us at the beginning, after spending one month for training, they constantly keep charging my business credit card and I HAD TO PUT A DISPUTE AND stop future charges. !

Cons: IT DOES NOT WORK WITH APPLE PRODUCT !!! WATCH OUT!!

RMS is our choice!

May 03, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to make reservations and the visual birds-eye view you get with the booking chart is fantastic!

Cons: I'd like to see a more user-friendly "build your own report". This area is seriously lacking for our use.

RMS POS Support

Oct 04, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The RMS POS support is outstanding. The ease by which I was helped.

Cons: delay do to time zone differences.filling out this form

Overall: good

Finally found the software for our future!!

Feb 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Since switching to RMS software in September of 2015, we are so completely satisfied with not only all the attributes of this program but the ease of daily use. We are a campground and we have been looking for a hotel based program that would let us change the verbiage to be "campground friendly", we have found that in RMS. The channel management feature in RMS has really sent our online reservations through the roof!

We have had A+ customer service and training also, which everyone knows is what really separates good software from great software. If you are looking to convert to state of the art, cloud based technology, RMS should be your choice.

Vendor Response

by RMS - The Hospitality Cloud on June 17, 2018

Thank you for the review Kerry & the recommendation for other hoteliers. Providing superior customer support is the cornerstone to augment the RMS software and pleased to partner with you.

What a big mistake going to RMS 9+ we have had nothing but problems since joining them in June 2016

Oct 12, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Cons: Not much - it seems there is just one problem after another and it takes so much time to get through each account. Every day/week there is an issue - repeat charging rolling forward, smart printing, the receipting screen changing, mistakes in tariffs somehow appearing on our system - right one day then incorrect later. Confusing set up of tariffs

Very good, solid softward for the hospitality industry

Feb 03, 2016
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility in setups allowing a good fit for our individual property's needs.

Cons: Some of the billing features for long terms stays could be improved.

Recommendations to other buyers: Speak to other users of the software and ask questions about how RMS can handle your most important functions.

Using RMS9 as our reservation system for our hotel.

Sep 22, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The product works and their help staff are knowledgeable and friendly.

Cons: I wish I had more time with the system. (This is NOT a reflection upon RMS. Simply that I would have liked to have more time on the system before I needed to make changes to our rate. Again, RMS has been wonderful providing me with the training necessary.)

Recommendations to other buyers: Take advantage of the training tutorials, they help.

User friendly booking software

Dec 29, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and the support staff's prompt assistance.

Cons: Nothing, I just haven't used it long enough to be comfortable with the non daily activities.

Recommendations to other buyers: Take full advantage of your training and take good notes!

Nightmare

Dec 05, 2018
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: I cant believe that I have been charged for this and have rates have just been increased

Pros: RMS Staff have been terrific, I have spent a considerable amount of time on the phone. There seem to be a lot of reports which I hope to utilise a bit more

Cons: The set up created almost 12 months of issues for our business, I still have accounts I am chasing. There should have been a process for the set up of 9+ which included the transition from 8 It is TOOO slow

This product sucks!

Dec 29, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Would not recommend.

Pros: Looked like a nice updated system to use for my hotel was basically all I was looking for in a PMS system

Cons: This does NOT work with apple!!! I asked for a refund as I only used it for one day and spent that one day trying to figure out how to fix the issue but it wasn't fixable. Regardless to say, this product sucks and only works on Microsoft.

Trust Payment

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of making reservations, collecting reservations online

Cons: The complex Trust System is not that easy to use for new people, once you understand the system it appears to function well - it take along time to understand, at least 6 months...

Overall: RMS is a valued part of our business

RMS Support

Oct 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and support given by the technical team with assistance

Cons: Not experienced enough yet to comment...

Vendor Response

by RMS - The Hospitality Cloud on November 29, 2018

Hi Marea,

Thank you for taking the time to complete this review!

We hope you continue to enjoy using RMS and if you do have any issues please continue to contact our very helpful Support team!

Awesome Service

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of being able to do most on one screen.

Cons: Not very much so far. I don't think I will have many cons.

Overall: Very easy to use once you learn the system.

Vendor Response

by RMS - The Hospitality Cloud on August 22, 2018

Thank you Cindy for the kind words. We strive daily to earn them and are thrilled that you are finding the system easy to use.

Welcome to the RMS family!

RMS is a quality system

Dec 02, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's a very easy software system to use and understand. I like that it's a cloud-based system. If the power goes out, I can still access it with an laptop, iPod or other handheld system.

Cons: Occasionally there are a few glitches, but technical assistance corrects it immediately

Recommendations to other buyers: Definitely give it a try! It's been easy to start up and use.