RMS Hotel

4.5 / 5 10 reviews

Who Uses This Software?

Small to large sized Hotels, Resorts, Motels, B&B's, Inns and High-end Boutique Hotels.


Average Ratings

10 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $125.00/month
    See pricing details
  • Pricing Details
    $/Room/Month. Please call or contact for details.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • RMS - The Hospitality Cloud
  • www.rmscloud.com/
  • Founded 1983
  • United States

About RMS Hotel

RMS Hotel is a Cloud Based property management and reservation system for full service accommodation businesses. This function rich system will allow you to improve reservation management efficiencies and increase bookings via seamless, real time online bookings and channel management integration.


RMS Hotel Features

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental

RMS Hotel Reviews Recently Reviewed!

Always fixing something

Mar 06, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: If it worked it's full of features

Overall: Booking engine failure is costing us a unknown amount of lost reservations been a issues since January 17 and it still going on. Printers haven't worked in four weeks. Very difficult to use is not streamlined and requires an extensive amount of unnecessary clicks to accomplish a simply task.

Recommendations to other buyers: Save ur time

Assistant Manager

Jan 05, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: RMS 9 + love the way it looks.

Cons: It is super confusing to require out what report to use for night audit.

Overall: Love this product, it is very easy to learn the basic's of making a reservation. Wish it had a bit more to offer on selling the venue outside of the hotel rooms.

Recommendations to other buyers: Offer more training on the software.

It works great for us on most things.

Apr 12, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Reporting isn't as smooth as I would have thought. It doesn't give you the option to drop columns you don't need or want.
We are in a camp atmosphere and some things we simply can't put out for everyone to see.

Easy to use

Jan 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros- always there when you need help

User friendly and good customer service.

Jan 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: User friendly and the customer service staff is outstanding.

GREAT TECHNICAL SUPPORT AND CUSTOMER SERVICE

Dec 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Graphics are great. Super helpful customer service and technical support!

Meets all of our business needs

Dec 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very flexible with our specific needs

Thank you RMS!

Oct 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using RMS for nearly a year and are quite pleased with the software and the technical help and training we've received. Saleha is very knowledgeable and has been wonderful to work with as we learn and tweak our system.

Wonderful!

Jun 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have greatly appreciated the personalized service that I have received at RMS. I know exactly who to contact if I have any questions at any point. That person knows me, and is quick to help me with whatever I need.

Great Software

Jun 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We love how user friendly the software is and the customer service has been great. All staff members have been extremely helpful and responsive, from our sales rep, Chris McGibbins to our customer service specialist, Saleha Ahmed. Highly recommend RMS - it offers a lot of features for an affordable price.