# Waypoint Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Waypoint Software the right Lead Management solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129248/Waypoint-Software/reviews --- Waypoint Software 4.9 (23) [View alternatives](https://www.capterra.com/p/129248/Waypoint-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Waypoint Software Ease of use 4.9 Customer Service 4.9 ## Showing most helpful reviews Showing 1-23 of 23 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kecia B. Sr Rep Insurance Used the software for: 2+ years ### "Nice" August 8, 2019 5.0 Pros I use this software on a daily basis to take payment and I Love it Cons crashes a lot needs to be updated a lot of small glitches Review Source JK Joanne K. Bookkeeper Food Production Used the software for: 2+ years ### "Wagepoint " March 5, 2023 5.0 I would say that overall I have had a positive experience with Wagepoint. We went through a couple before Wagepoint and have stayed with them for about 5 years so far and have no intention of changing at this point. Pros I think the best feature of Wagepoint is that it is very user friendly...not hard to figure out at all! Cons The feature I least like is the page view when entering hours and the like. I would like to be able to see the whole line for the employee at one time without having to scroll over. I feel like it is easy to lose your place this way and am more apt to enter info on the wrong line. Switched from [Payworks](https://www.capterra.com/p/235453/Payworks/) It's been awhile, can' t really remember, but I think the problem was that the software wasn't as user friendly and the support wasn't great Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: 6-12 months ### "Gets the job done" February 14, 2019 4.0 Good Pros The flexibility options you have with data Cons Doesn’t include all the features inneeded Review Source JK Julie K. Data Mgmt Director Used the software for: 2+ years ### "Waypoint is a user friendly automated data software platform" February 21, 2018 5.0 Pros I use Waypoint for data validation, mailing, data aggregation and enhancement. It is very easy to use. The customer service is amazing! Any questions I have are answered within the hour and their IT dept sends me screenshots and jumps on skype calls anytime I need. Its easy to learn and easy to use. Plus the reporting is in real time so I can see stats anytime a client calls. Cons I really don't have any dislikes about the software. The office is on the east coast and I am on the west coast so I was nervous about the time difference, and that they wouldn't be accessible when I need them at the end of the day, however they seem to be available when I need them, even after hours. Review Source TR Tamie R. Owner Used the software for: ### "Waypoint Software - An Easy to Use, Cost Effective and Highly Efficient Realtime Online Lead Solutio" February 18, 2016 5.0 Our agency has years of hands on experience in online lead generation. There is technology in our marketplace that cleans data (or portions of it), aggregates it (usually into one lump pile) and distributes it (with a lot of complex programming). Waypoint Software is the ANSWER to these industry challenges, all wrapped up in a complete web-based (saas) white label solution! Robust yet extremely simple to setup and use, Waypoint Software effectively collects data from multiple channels and regardless of whether it comes in as batch, realtime, aged, or format consistent Waypoint is capable of compiling the data consistently to process into realtime cleansing and appending, and again in realtime exporting the data to the clients multitude of partners. Customization across verticals is available, and the end result is high quality data seamlessly delivered in realtime automation. Fully web based, Waypoint is simple to setup and use ultimately increasing a client's lead conversions and ROI better than any other system our agency has encountered to date! When it comes to lead management software, Waypoint delivers way more for a lot less and a lot better than any other competition in our industry! And they get 5 stars for Customer Support! Review Source NA Nicholus A. Marketing and Advertising Used the software for: 2+ years ### "Waypoint Rocks!!" June 22, 2016 5.0 Using the software for over 4 years never been disappointed. The ease of use is unreal when it comes to setup and management of all types of campaigns. Review Source EA Elesha A. President Marketing and Advertising Used the software for: 2+ years ### "Waypoint makes lead segmenting/distribution easy. No coding required. Anyone on the team can do it." June 22, 2016 5.0 2013 was the first time I used Waypoint, I remember saying to my colleague that this changes the game because I don't need to read or code to use it. Waypoint allowed us to take large data sets and customize them quickly. The lead distribution features make setting up new buyers a clean and easy process. Pros Gui interface and ease of use Cons No affiliate tracking clicks and calls Review Source DV Dan V. Owner Marketing and Advertising Used the software for: 6-12 months ### "Blueprint June 2016 Review" June 28, 2016 5.0 Amazing software, designed perfectly, easy to use, and VERY robust! I am very impressed! I was very hisitant to switch from my own proprietary software, but when I expiereiend the smoothness of this software, I was very impressed. I haven't had one down day yet! Pros daily posting, pulling data, setting up posts. Review Source IB Ian B. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Great Product" July 15, 2016 5.0 Although we have not bheing using this product for a particularly long time, our experiences have all been good - very easy to use, highly recommend. Review Source Response from Waypoint Software July 19, 2016 Ian It has been an absolute pleasure working with your team. You guys really do have a solid company and we are so excited to be a part of helping your company grow. You will be seeing some major updates to Waypoint over the coming weeks and months. :) Thank you so much for being a loyal customer we are not a company without customers like you!! :) Mason Arnao President / Waypoint Software gS greta S. Freelancer Computer Software Used the software for: 6-12 months ### "I recommend it with confidence" May 19, 2021 5.0 Pros Easy to use, it really made my work easier my clients' data is protected, I am very satisfied with Waypoint's efficiency. Cons Until now, I have nothing to comment is okay. Review Source TG Tracy G. Director Used the software for: ### "Great lead management system!" February 21, 2016 4.0 My experience with Waypoint has been nothing but positive for the past year I've been using their platform. They are always on point when I have a question or need, and they have even built out certain functionalities for me at no extra cost. The platform is very straight forward in terms of user friendliness, so that's always a plus in my book. The only con I would share is that there is very little reporting ability from a macro standpoint, but I know they are working on expanding things in that department. Overall I would highly recommend this company and their product(s) to anyone looking for a system to manage their lead flow. Review Source JK Julie K. Data Manager Used the software for: ### "I have been using Waypoint Software for 1 year and love how user friendly the software is." February 11, 2016 5.0 I can't say enough about the customer service. They are available anytime I have questions or concerns. They are always ready to help me with any technical questions I have. The software is easy to use and understand. I find queries are quicker on this platform than previous software interfaces I have used in the past. I can upload data and sort more efficiently than using other platforms. I'm a huge fan of Waypoint Software. I wish I would have known about it sooner- would have save a lot of headaches. Review Source JA Jermaine A. Used the software for: ### "Ease of use - EXCELLENT Features for Call Center Lead Generation" October 14, 2014 5.0 Waypoint is very easy to use and has excellent features, it can handle complicated logic and offers multiple delivery methods. Its powerful GUI lets you setup dynamic campaigns and integrate it to any dialer platform. We've used multiple LMS and by far Waypoint is the most reliable, highly customizable and robust lead delivery system out there. Review Source BG Ben G. VP Used the software for: ### "WayPoint Software Review" February 11, 2016 5.0 WayPoint has been a solid database platform for a variety of partnerships that I have been involved with over the years. It's fairly simple to use and gets the job done. The best part is the amazing customer service. They are always available and help with literally anything that you need. If you'll ever need support, WayPoint will shine. Review Source CR Chris R. Top Dawg Used the software for: ### "very easy to use" February 19, 2016 4.0 when I started working with these guys i found that they were very accomodating when issues arrived and very eager to receive my feed back and very open to adjusting things that would make my company run more smoothly. I would recommend these guys above other products I've used that were similar.. Review Source CC Chuck C. Owner Used the software for: ### "I thought software like this only existed in dreams" February 11, 2016 5.0 We have used multiple lead delivery/lead aggregation softwares and none of them have been able to do what Waypoint does. It is really easy to use and the customer service is spot on and always willing to help and teach. Custom programming not an issue either, these guys just get it. Review Source GD Gary D. MD Used the software for: ### "Excellent experience couldn't ask for more." February 11, 2016 5.0 Excellent experience from start to finish setting up with these guys, Easy to use software and the customer service is great, Anything needs doing they are straight onto it. Look forward to working with them for a long time. Review Source MN Michael N. Owner/CEO Used the software for: ### "I love using this software. Since it definitely came in handy with safely storing and sending data." February 19, 2016 5.0 After implementing this software, it made storing and sending data much easier. This gives my company satisfaction, and relief knowing that sensitive data is protected, and going to the right clients. Review Source KS Kristen S. Senior Sales Executive Used the software for: ### "Excellent software and support!" February 11, 2016 5.0 I've had a great experience with Waypoint and their support team. I highly recommend this software and we've used it for almost a year. Review Source Response from Waypoint Software February 19, 2016 Thank you so much for being such a great client! BH Blake H. CEO Used the software for: ### "Best Data Management System" February 19, 2016 5.0 Being in the data industry for 12+ years, I have used almost every system out there. Waypoint is hands down the most comprehensive and easy to use system out there. Review Source PP Paola P. President Used the software for: ### "Very fast and easy to use... Customer service is the best in the business" February 19, 2016 5.0 Every experience i have ad with Waypoint has been great... whenever there is somethign i do not understand they go above and beyond to help. Review Source GR Greg R. Used the software for: ### "Ease of Use" October 14, 2014 5.0 Overall, Waypoint has greatly increased our productivity and streamlined our incoming and outgoing lead traffic. Review Source BW Ben W. Multi-Business Owner Used the software for: ### "These guys are excellent when it comes to innovation... Top notch!" February 11, 2016 5.0 These guys go above & beyond we enjoy working with them. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.