# ViClarity Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ViClarity the right Governance, Risk and Compliance (GRC) solution for you? Explore 25 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129272/ViClarity/reviews --- ViClarity 4.6 (25) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ViClarity Ease of use 4.3 Customer Service 5.0 ## Pros and Cons in Reviews Patrick Q Head of Operations Hospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “Found it to be good for a data collection across our sites which are geographically spread all over Ireland.“ September 18, 2020 JK Jospeh K Programme Administrator Education Management, 2 - 10 employeesUsed the software for: Less than 6 months. “While the software is very handy for the reasons we need it, I find it clunky and sometimes overwhelming. But that being said that could be just lack of use on the software so far.“ June 14, 2022 MC Mary C New Frontiers Programme ManagerEducation Management, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “We can share material with clients, gather their information & their feedback in an easy to use format. “ September 24, 2020 AF Alan F Risk ManagerInsurance, 51 - 200 employeesUsed the software for: More than 2 years. “We use this system to track audit findings it is extremely easy to set up and use and with excellent customer support.“ October 9, 2020 ## Showing most helpful reviews Showing 1-25 of 25 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Patrick Q. Head of Operations Hospital & Health Care Used the software for: 2+ years ### "Health Care Data Collection " September 18, 2020 5.0 Vi-Clarity has been a great support for our developing organisation as we move into using more data analytics to improve support to our frontline staff and management and it allows us to maintain high levels of compliance and adapt policy when needed. Pros Found it to be good for a data collection across our sites which are geographically spread all over Ireland. It is easy use and very easy adapt. The project teams and support team has been amazing. Cons The repetitive questions has been flagged as an area requiring improvement. Reason for choosing ViClarity The support and ease of use were some of the main factors. As well as the seller not trying to sell us what they wanted us to buy but more listen to what we wanted. Review Source BH Bernard H. Risk Management Officer Financial Services Used the software for: 2+ years ### "5 Star " September 29, 2020 5.0 ViClarity are a breath of fresh air. They provide very useful software tool and they support it brilliantly. It is clear that the team enjoy where they work and what they do. Pros ViClarity allows us to embebed regulatory culture accross our business with numerous delegates or control owners interacting with the software on a regular basis. We can also adapt and build modules to control specialised areas such as complaints or branch offices. We can issue tracked policy and procedural documents accross the network. Roll out specialised training modules and report on them all. Cons We have not really experienced any cons. Any problems we have encountered or have been unsure about the support team have advised and/or developed solutions. Reason for choosing ViClarity ViClarity allowed us the flexibility to report on what was important to us where as the other software tool wanted to tell us what to report. For example it suggested risks to be reported on a rotating schedule, capital & liquidity this month and credit & AML and so on. Review Source JK Jospeh K. Programme Administrator Education Management Used the software for: Less than 6 months ### "Review of ViClarity - JK" June 14, 2022 4.0 I like it. For some reasons some of our clients appear to have a love/hate relationship with the software. But overall it makes my life so much easier. Pros It is relatively easy to use. It allows us to gather all our participants into one place and makes the gathering of information and documentation easy and seamlessly in one place. The customer service from \[SENSITIVE CONTENT\] and the Team is very good and they are always on hand to help. Cons While the software is very handy for the reasons we need it, I find it clunky and sometimes overwhelming. But that being said that could be just lack of use on the software so far. Review Source KM Kieran M. CEO Financial Services Used the software for: 2+ years ### "Risk & Compliance Software as a supporting tool" July 22, 2022 4.0 Support is very strong and my experience has been that with ViClarity, nothing is a problem. I would recognise that I probably haven't given enough time in using the system to fully understand how it might further enhance our risk system. Some alternative suppliers are currently running webinar type training in response to published regulatory reviews which can be helpful in understanding how the system helps us to meet our objectives, this might be a consideration/beneficial should there be a meaningful number of credit union clients using the system. Pros The regular scheduling of risk and compliance controls to nominated users coupled with the reporting functionality greatly assists in the identification of any weaknesses in overall controls which could also impact on the Risk Register. Cons Difficult to answer as this is the only such software we have used to date Reason for choosing ViClarity At the time, the products appear to only differ slightly, the choice was made based what we perceived to be a better fit with our organisation. Review Source PO Patrice O. Data Quality and Compliance Manager Hospital & Health Care Used the software for: 2+ years ### "Merchants Quay Ireland" June 15, 2022 5.0 Extremely positive, I look forward to check ins and technical support are very quick to respond. Pros Dashboards.. how they update live etc.. The visual aspect to the reports Cons Nothing! The staff are amazing and always come back to alternatives/ suggestions. Review Source SW Sarah W. Risk Manager Insurance Used the software for: 2+ years ### "Reduced Administration" September 21, 2020 5.0 ViClarity have been a pleasure to deal with. The initial support we received when launching the software ensured it was a success. The team are always on hand to resolve any issues, and they are also willing to take suggestions on board, rolling out updates to the software to the benefit of their clients. Pros The ViClarity Risk Management software has greatly reduced the time spent on administration within our Risk Management Framework. Users can input the data directly into the system and the reporting functionality has led to improved MI. The software is intuitive and very easy to use both by users and administrators. Cons Some initial issues we encountered within the reporting functionality were quickly resolved by the ViClarity Team. Apart from this we have had no problems with the software. Review Source DD Denise D. Risk and Compliance Officer Financial Services Used the software for: 2+ years ### "ViClarity - ease of use." November 9, 2020 5.0 Positive and helpful. It is a good product that can produce a lot of very useful information and is relatively easy to maintain. There are usually one or two opportunities each year to attend ViClarity conferences which provides useful information and contacts. Pros The fact that the credit union have full ownership of the content is very valuable to us in terms of accountability. We prefer to have this sort of system rather than ones that are pre-populated and loaded with risks and controls that our CU would have no ability to make bespoke. Cons There is a lot that it can do which I personally am not able to do. I could do with some more training on it, however the staff at ViClarity are very competent and helpful and always provide the assistance that I might need. Reason for choosing ViClarity Because of the fact that it allowed our Credit Union to decide what our risks were and what our controls should be and did not come pre-loaded with hundreds of risks. Assistance was provided at the outset from ViClarity and some inspirational material was provided to assist us with getting started however we have reviewed the risk register content a number of times each year since then and now we feel that it is a very accurate and bespoke reflection of our Credit Union rather than some generic credit union model. Review Source WG Wesley G. IT Vendor Administrator Financial Services Used the software for: 2+ years ### "Review of ViClarity" June 20, 2022 4.0 Very good experience with ViClarity, support is very good and customer support has a quick return time and very efficient in explaining a solution to any problems. Pros The UI of Viclarity when seeing implementation scores across various vendors and the ability to easily add and customise questions for our needs. Cons Creating specific compliance reports within ViClarity is difficult to understand as I have only once created a report which was exactly as I had envisioned. Review Source ED Eoin D. Senior Vice President Financial Services Used the software for: 6-12 months ### "ViClarity Review" June 13, 2022 4.0 ViClarity allows us to demonstrate clearly we are meeting our regulatory obligations and to produce reporting to document this. This has benefits when speaking to clients and auditors. Pros The system is easy to use and provides a comprehensive overview of our Compliance obligations. It is also a good reporting tool and the native reporting gives us good visual reports of the work being completed by individuals in the team. Cons The visual features of the Homepage could be improved as it is somewhat basic. Reason for choosing ViClarity The functionality in ViClarity was better than the incumbent system and the overall cost was more competitive. Review Source CJ Colin J. Risk Officer Financial Services Used the software for: 2+ years ### "B&S Credit Union" September 28, 2020 5.0 I can only describe my experience with ViClarity as very positive with all staff having a helpful, "can do" attitude. Pros It provides a foundation around which our risk function is built and covers all aspects of the business - governance, IT, operational, policies - as well as integration with the Risk Register. Cons When I started using ViClarity, I also had demonstrations of other systems which appeared more visually appealing initially and seemed to have better reporting capacity. However, once I became more familiar with ViClarity, these reservations disappeared and ViClarity's reporting has improved enormously over the years. Reason for choosing ViClarity ViClarity was chosen before my arrival at B&S Credit Union. However, I feel that ViClarity gives the user more autonomy over how a risk officer wants the system to work for him/her. Review Source AF Alan F. Risk Manager Insurance Used the software for: 2+ years ### "ViClarity Review" October 9, 2020 5.0 The team in ViClarity are always there to assist with queries that we may have. Their response rate is super with a direct line to the most senior people within the organisation. Pros We use this system to track audit findings it is extremely easy to set up and use and with excellent customer support. Cons None to note we have had no problems with this sotfware Review Source NT Niamh T. Risk & Compliance Monitoring Officer Financial Services Used the software for: 2+ years ### "Excellent customer service and system features" October 23, 2020 5.0 Viclarity has solved the problems we had in issuing monitoring questions and documentation to all members of staff in our organisation. It helps us easily track and identify any issues or non compliance. If we ever have any questions the team are extremely responsive and helpful in ensuring our question is fully answered - they are always at the end of a phone or email which is excellent. Pros The features are easy to use and the system is straightforward and intuitive to navigate and we can easily pull reports from the system. The customer service provided by the ViClarity team is excellent. Cons It can be quite time consuming to set up new audits on the system, however the team are always willing to help us to do this so it is not an issue. Review Source SO Sarah O. Quality & Risk Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Vi-clarity BSL" September 17, 2020 5.0 Excellent experience especially with project manager who is very capable and keen to ensure the success of the product. Pros User friendly, customisable, bright, colourful, Cons automated reporting system would be helpful so as not to rely on administrators for reports - i believe this is in train however Reason for choosing ViClarity Group decision but proximity to support was a major contributor Review Source SG Sinead G. Clinical Operations Manager Hospital & Health Care Used the software for: 1-2 years ### "Review of viclarity" July 22, 2022 5.0 Fantastic, customer service is very responsive and helpful Pros Viclarity is very easy to use, it helps trend and monitor audit results, risks and KPIs easily. It highlights when actions have not been completed and allows easy follow up and tracking Cons It can be slow at times if you have alot of information o Review Source BM Brid M. QRPS Advisor / Project Lead Hospital & Health Care Used the software for: 1-2 years ### "Mid West Community Healthcare - Project Lead" June 15, 2022 4.0 Very positive. Still early days with rollout to the services but buy-in is good. Learning more about the system all the time. Great support from Vicarity.Limitations with survey Pros Ease of use. Visual display. Time saving. Cons Limitations with the survey tool regarding one click reporting functions. Reason for choosing ViClarity Competitive pricing. Previous knowledge from other service. Review Source MC Mary C. New Frontiers Programme Manager Education Management Used the software for: 2+ years ### "Timesaving platform" September 24, 2020 5.0 Pros As a programme manager I have to juggle doing the paperwork and supporting clients. ViClarity helps us to automate our workflows & processes in one platform. We can share material with clients, gather their information & their feedback in an easy to use format. The system provides instant information with its visual colour coding, and with just a click of a button we can export reports. ViClarity gives us the opportunity to spend our time on what matters most, our clients. Cons No cons. It is worth taking time at the start to consider how to most efficiently use the platform. Review Source JS Jerry S. Head of Risk Hospital & Health Care Used the software for: 1-2 years ### "Excellent value for money with extremely responsive and proactive client support team" October 7, 2020 4.0 Very positive experience with both developing team and ongoing client support. Pros \- Customizable solutions - Value for money - Notifications scheduling at various hierarchy levels - Separate staff and management workflows possible for set-up Cons \- The interface in terms of layout is not the easiest for users. Can take some time to get used to it and training. Review Source CC Corina C. Facilities Business Support Medical Devices Used the software for: 2+ years ### "Viclarity Software Review" October 7, 2020 5.0 My experience with Viclarity has been exceptional. I've had very little issue with the software & any issues I have had haven been sorted very quickly Customer service has been great & very quick to respond. They will also check in yearly to touch base & share any new features on the software Pros The software is easy to use & easy to understand for anyone getting actions to do from it. It's great that you can set actions up to go out on specific dates & assign to specific people to complete If there is an issue with any task you can re-assign actions to get this done There is great visibility with overall summaries & reports you can drill down in to get the specific items/task you are looking for Cons I find the system quite good. The only thing I have a small issue with is adding documents. As I only need to add ones infrequently it usually takes me a bit of time to figure out how to do this again Review Source aB audrey B. Director of Care, Quality and Standards Hospital & Health Care Used the software for: 2+ years ### "ViClarity Review " September 21, 2020 5.0 Overall Curam Care Homes have had a very positive experience from ViClarity. Customer service and product assistance is always easily available. Pros Taking my companies auditing services online with ViClarity enabled me real time access to all our services from anywhere. It also facilitated for clear KPI reviews between sites. Cons Moving from a paper based system to this online service was simple however some end users did have initial difficulty in creating actions to non compliant area's. Review Source CR Colm R. Compliance Officer Insurance Used the software for: 2+ years ### "ViClarity Review" September 21, 2020 5.0 They are always willing to engage and help on any questions I have. There response time to queries is extremely fast and helpful, they make you feel like a valued customer. Pros The software is easy to use for all users. It is easy to setup reminders for audit actions and view overdue audit actions. The reporting capabilities are brilliant and ideal for reporting audit actions. Cons I haven\`t experienced any issues with the software to date. Review Source DL Declan L. Compliance & Risk Officer Financial Services Used the software for: 2+ years ### "Premium Product backed up with Top Class Customer Service " October 27, 2020 4.0 Overall our experience is very positive. ViClarity is a useful tool and is designed relatively well. Our greatest complement is the entire VClairty team who are all so helpful, knowledgeable and timely on any queries and requests. In my personal experience this includes \[SENSITIVE CONTENT HIDDEN\]. All great assets to the company. Pros ViClairty is relevantly easy to use with a short learning curve. Reports are easily exported for reporting to management and boards. Scores/ results are clear to see on the software and can be used for a range of functions. Cons Our biggest complaints would be the scheduling of questions is complicated (although we get great help from \[SENSITIVE CONTENT HIDDEN\] on this who usually do it for us!) and its annoying you cant copy questions only sections when setting up questions. Review Source EK Elaine K. Director of Clinical Services Hospital & Health Care Used the software for: 6-12 months ### "Making auditing easy" September 17, 2020 5.0 ViClarity has reduced the time spent on auditing and improved the presentation of findings The support from the ViClarity team has been fantastic and beyond that experienced from any other provider. This implementation has been so supported and tailored to our organisation- Pros ViClarity is intuitive and so user friendly- reporting is clear and efficient- these features mean that time is spent on improvements rather than on creating reports. Cons The system is really user friendly and there are no current issues that I would identify as requiring improvement Review Source FW Fergus W. Group Engineering & IT Director Design Used the software for: 2+ years ### "Very happy" September 22, 2020 4.0 Very happy with product and service. Pros It is very easy to set up and use and great customer support Cons I would love if it could do everything but it doesn't and it doesn't claim to. Review Source PM Patricia M. compliance manager Hospital & Health Care Used the software for: Less than 6 months ### "Viclarity system " July 19, 2022 4.0 positive Pros Easy to navigate. excellent customer support when needed . Cons integration difficult for Managers to implement into the homes and navigate Review Source MM Mary M. Administrative Officer Government Administration Used the software for: 1-2 years ### "Review of Viclarity" October 16, 2020 4.0 It is user friendly. Summary Chart of results is helpful for reporting purposes Pros Facility to extract reports for download Cons Cannot do a search to get to specific contents - have to scroll through data Review Source Similar Products Featured