# Page 2 | Revelation Pets Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Revelation Pets the right Pet Grooming solution for you? Explore 176 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129314/Revelation-Pets/reviews --- Revelation Pets 4.8 (176) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Revelation Pets ## Showing most helpful reviews Showing 26-50 of 176 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MM Matt M. Owner Veterinary Used the software for: 2+ years ### "Used to be good until it was bought out by a big corporate in April 2020" March 9, 2021 3.0 Pros It is reasonably intuitive to use once familiar with the product. It has a well rounded feature set including customer reminders, various adjustable report settings and integration with third party software. Cons For the first 3.5 years of using this software, it has been very reliable, and the developers were very proactive and responsive to suggestions for changes and improvements, and it was not uncommon for the software to be improved upon every couple of months. However since the software was bought up by Gingr in April 2020, there have been no new updates at all, and it has become unreliable and I no longer trust it to give me accurate information. Unless changes are made, I will be looking elsewhere for other alternatives. Review Source Response from Gingr March 15, 2021 Hi Matt, Thank you for taking the time to leave us this review. We understand how important feature updates and improvements are to the facilities using Revelation Pets and we intend on continuing to provide this going forward. I would like to provide some background regarding why we saw these updates and improvements slow down. Revelation Pets was acquired by Togetherwork in March of 2020 shortly before the first round of shutdowns took place. Like many businesses in 2020, Gingr & Rev Pets had to adjust our resources and plans to navigate COVID-19. As a result, development of new features for both applications slowed. As we move forward with Rev Pets in 2021, our teams will be completing monthly updates to the application versus the quarterly updates that previously took place. You can stay up on releases via the release notes found directly in the Rev Pets application and we highly encourage users to post and upvote feature requests via the Rev Pets Canny board. LW Lisa W. Business owner Hospitality Used the software for: 6-12 months ### "Make work easy" August 26, 2022 5.0 Pros How easy it is to book dogs in and not loose track. I like being able to see every morning who will be arriving and leaving. Cons I didn't like how the price kept creeping up and up. I first applied around 4 years ago and the price was £23.00 per month, it is now over £50, so over double the price within a few years. Review Source LS Lisa S. Owner/Operator Used the software for: 2+ years ### "We love the software from Revelation Pets. " May 4, 2017 5.0 Pros We have a small but rapidly expanding boarding and daycare facility in New Zealand and to have a supported software package that is constantly updated and kept in the cloud is an true asset to our business. Anyone can use the product with ease and you can suggest enhancements which the team at Revelation Pets will develop for release to all without further costs back to their clients. Our customers use the product to make their own bookings which is really beneficial to both our customers and ourselves and the reporting features help us to keep track of our progress from year to year or week to week. Recently I asked fir an enhancement to check off multiple payments in one action and this was acknowledged quickly, developed and presented back to me with a very short time frame. Pretty exciting really when you are the client and you ask for something that then gets delivered free to you all within a couple of weeks! A further bonus is if you have a question you always get a reply from the team in a really timely manner. We fully recommend Revelation Pets to anyone, anywhere in the world that would like to grow or enhance their business and make it simple for their own customers and your staff. Simple to use, packed with features, regular upgrades that are free, one set price, and a product that teams up with other products such as mail chimp to make your services even better. Great stuff Revelation Pets! Review Source RO Rachael O. CEO Veterinary Used the software for: 1-2 years ### "Not customer friendly." February 21, 2024 2.0 It was good initially with a few quirks but the new 'upgrade' is a disaster - and the fact they have done it without consultation is horrendous. We are considering legal action. Pros I liked the system before they changed it without consultation. Cons They have changed the timing element of the system which now no longer works for my business. It has meant that the system has told lots of customers we are full when we are not and we have lost lots of customers as a result. It's a disaster. Review Source AF Anai F. Owner Hospitality Used the software for: 1-2 years ### "Tested Everything in the Market" January 26, 2020 5.0 From migrating into it, to our daily use, we love Revelation Pets and it has been a great experience. We tested 3 other dog hotel software and all failed to tick all the boxes except RP. Try it out, you will not be disappointed. Pros This software is robust but with an easy user experience. I found this the hardest feature to find and it was the most important to us. We had previously worked with software that was incredibly robust and useful but training was a nightmare. No one could learn it on a one off. Revelation Pets is intuitive. A new employee can sit with it for 20 minutes and quickly understand the basic functionality. It integrates with Square amongst other payment gateways. It's online booking for clients is also easy and has a nice UI. It has all the features we need without clutter or confusion. Best of all is the customer support. It is the best of any software I have ever used. They are prompt and attentive. Cons The cons I can think of are things I cannot do with it yet that are really just specific to my use. Like, I could use the ability to also sell grooming packages or handle recurring monthly services but that doesn't speak to the software as a whole, that's just us. Alternatives considered [ProPet](https://www.capterra.com/p/150449/ProPet/)[PawLoyalty Pro Software](https://www.capterra.com/p/122890/PawLoyalty-Pro-Software/)[Ginger](https://www.capterra.com/p/151872/Ginger-Page/) Reason for choosing Revelation Pets Robust but still easy to use. Review Source BC Bridgett C. Owner Hospitality Used the software for: 2+ years ### "Thank you for saving my sanity!" November 29, 2022 5.0 My experience has been a positive one. Pros I was using a paper pencil appointment book when I first started 5 years ago. My business grew from a few customers a day to 35 plus a day. I could not have functioned at all or kept up with the customer volume without Revelation Pets. Cons I only wish the program was more customizable. They are doing a good job changing and updating request but it’s a very slow process. If I could have one improvement it would be to have pop up reminder windows for my staff while using the program. Such as “ask customer if they want a bath”, “did you add the late pick up daycare fee to this PM pick up time”. Reason for choosing Revelation Pets Price and visibly easy in comparison. Review Source KS Kelly S. Business owner Veterinary Used the software for: 2+ years ### "Easy to use software" November 29, 2022 5.0 Any issues I have had or been unsure how to do something, someone has always been super helpful by email Pros Love this software. Integrated with stripe payment makes taking payments and doing refunds super easy. Cons Moving booking on the calendar to fit into spaces can be complicated. Would be easier if new booking filled in spaces of empty pens. Review Source TS Tim S. Owner Veterinary Used the software for: 2+ years ### "Long term user of a very useful product which makes running our business so much easier !" November 29, 2022 5.0 Occupancy status, easy customer interface, revenue prediction and centralised customer information. Pros Easy to set up, enter information, and see occupancy and usage throughout the calendar. Cons Duplicate accounts means the system doesn't accept duplicate emails, so you have to go hunting for the reason why. Review Source SV Sara V. Owner Hospitality Used the software for: 6-12 months ### "Rev Pets, revolutionary!" November 29, 2022 5.0 When I started my home boarding business I was using a planner and pen! As the business took off I realised I needed something tailored to me and googled kennel software.After some frustrating conversations with other companies I chose Revolution Pets, and I look forward to using it every day!My clients like it as they find it easy to use.From bookings to pet information to financial records to automated email reminders, I love everything about it and recommend it to anyone. Pros Integration is so easy, and makes day to day bookings and payments a breeze! Cons Nothing, I love it all! The only thing I would change is the ability to personalise it, colours etc. Reason for choosing Revelation Pets Customer Service, ease of use, and the fact I could link it to Xero. Review Source DC Dewald C. Manager Veterinary Used the software for: 1-2 years ### "Daphne’s/Fetch dubai" November 28, 2018 5.0 I’m loving it, grateful for the support, and appreciate the constant improvements Pros \-Online booking, -Instant check in, -Making sections of the registration mandatory, -Booking appointments online without having to book daycare/boarding Cons \- not being able to see the total of a clients’ bill, especially if there are outstanding payments, unless you go into their account. It would be nice to have it come up when there is movement on their account. - in statements, having itemised summary of appointment, instead of just a summary total. - being able to have “store credit” where clients pay in advance, and services rendered deducted from the advance payments. - possible birthday email on the day of or an option to send is a day or two before, I’d like to be able to offer a free daycare on the day of the birthday. - the text message service to also be available to be used for general communication, not only individual reminders - automatic calculation of hourly charge, we charge per hour after a minimum of 4 hours or the equivalent cost of 4 hours for daycare. Review Source LC LINDA C. Owner / Operator Used the software for: 1-2 years ### "LOVE REVELATION PETS!!!! ONE VERY HAPPY CUSTOMER!!!!" February 22, 2017 5.0 Over the years I have looked at a number of booking systems for my Doggie Day Care / Boarding / Training facility. Several years ago I came across Revelation Pets and tried it out. It offered several things I liked but I had my own way of doing things and was looking for a system that could meet some very specific needs such as a visual calendar that was easy to use to enable us to view our bookings 'at a glance'. With the last couple of upgrades and the upcoming new enhancements, Revelation Pets has more than met our expectations!!! It was easy to train my staff how to use and each day we discover new ways to use even more features. Even better, their customer service is wonderful!!! Kate and the team have been there for us regardless of how crazy our needs seem to be. Their focus and direction are spot on and we look forward to all the new features coming next month. Pros Easy to use - Easy to train staff - Well thought out - Gets better and better. Cons The ONLY thing I would wish for at this point is the ability to insert/add a run where I need it to go based on how my kennel is arranged. At this point my only option is to add it at the end of the list which makes it less effective when viewing availability by size or location. Review Source RJ Richard J. Owner/Manager Used the software for: Less than 6 months ### "The leader of the pack!" July 15, 2016 5.0 I cannot rave enough about this software and the company behind it. We have a 60 room cattery in Tasmania, Australia and we made the move from a paper based system to Revelation Pets after months of reviewing all of the software available. To us, Revelation Pets were head and shoulders above the competition because of the features and the ability to give it a really good test run of all of those features before we committed was great. Everything we threw at it it was able to cope with and the customisation features give customers a sense that they are dealing with you and not a generic piece of software when making an online booking or receiving a confirmation email. It's obviously been designed with plenty of input from people in our industry and looks good so my team WANT to use it. Revelation Pets has not only made our business more professional, but has increased our productivity. We have fewer phone calls to answer - not only for bookings but also for information that is now emailed to the customer after they book. I love that I can take bookings or view information on anything with a browser including my phone and it looks great and is easy to use on that too. To back up their great product, the customer support is awesome. These guys really listen to what their customers want and act quickly. I have made several suggestions for changes I'd like to see and usually within 24 hours (usually less) I have a response and then shortly after that a notification that the change has been made complete with instructions. Pros Feature rich Great UI Customisable Web based - always up to date software and available on any device with a browser Scales well to work on mobile phone browsers No lock in contract Amazing customer support Cons It would be a minor concern if we lost power or internet access at the cattery, but then we have our mobile phones as a back up :-) Review Source KV Karin V. Owner Used the software for: 1-2 years ### " Could not be happier! " August 8, 2017 5.0 Pros We are constantly blown away by this software program! It is so easy to use and very seamless. They are constantly doing updates because they actually listen to their customers and their requests. Even though customer support is on the other side of the world, their promptness in replies and support is so great. Probably the most amazing thing that we are getting from the software that we did not expect is the fact that they prompt our customers to give us a review. Because of these reviews, that we are able to link to our website, our business has exploded this year. And so much of it is because people have seen so many great reviews on our website. They tell us that themselves. We attribute a lot of our success this year to Revelation Pets. Cons The one thing they do not offer yet is the ability to easily upload photos that can be texted to the customer without having to text it directly from our phones. But as forward thinking as they are I'm sure that it will become a reality in the near future. Review Source CT Carolyn T. Owner/Manager Hospitality Used the software for: Less than 6 months ### "RevPets for Small Pet Boarders" August 2, 2019 5.0 The main benefit so far has been creating a more professional business image and made the management of the business much more streamlined. Pros I found this software the most simple to use out of all those that I looked at before choosing RevPets. It has continued to prove mostly straightforward with useful help sections or videos which explain in easy to understand language. You don't have to be a whizz on the internet or a techy person to be able to set up the templates as you would like them. There is a great deal of flexibility in the day to day operation of the system as well as in the background reports and the email designs. My customers love it for its professional design and the clarity of the information I am able to pass on to them. The customer support is excellent! Cons The most frustrating thing with RevPets is that there is no phone App so one needs to purchase a computer for the check-in desk or resort to an iPad which has slightly limited functionality compared with using a PC. This was an unexpected expense. I also find it annoying that although the appointments booked on RevPets can be reflected in your phone diary, the boarding bookings cannot, which means a lot of time wasted duplicating times and dates for arrivals and departures onto my phone diary. Reason for choosing Revelation Pets I found RevPets more simple to understand and therefore use Review Source CS Charity S. Owner Hospitality Used the software for: 6-12 months ### "Fabulous software" December 6, 2018 5.0 I have had a strictly paper system since opening in 2009. Such a pain to keep track of vaccines, etc. But I have a small kennel (7 runs, 2 crates, and 3 cat cages) so the cost of software was prohibitive. Especially as I only board, no other services. I was comparing two or three equally priced options, but Revelation pets offered me a small business discount which makes it easily affordable for me, taking out the stress of paying for a system. No longer do I have vaccines overdue that get missed, invoices are right in my phone with a touch of a button, receipts emailed (one less thing to keep track of with an excited dog), and clients can book on my website as well as leave reviews for me. Every time I’ve had a question or concern, customer service has been prompt, efficient and courteous. Can’t say enough good things here. I’ve been a client of theirs for 7months, with no thought of ever stopping as long as I’m in business. Pros Intuitive, very easy to figure out just “playing” with it, but there are how to videos if you need them. Cons A few features I would like that aren’t in the program...yet. For example, having multiple clients share a run (parent/child who want their dogs together); also allowing for one of the owner’s dogs to have a different length stay in the same run (one dog stayed one night, two dogs stayed 2 nights) Review Source JM Jan M. Owner Defense & Space Used the software for: 6-12 months ### "Keeps my business running smoothly" July 22, 2019 5.0 Customer service is excellent, worthy updates and financials all organized. I did some research and selected Revelation pets because it was simple and super effective. I could not be happy with my choice. Pros I love the tracking of payments, outstanding payments, ease of use, constant updates (I am actually excited when I know that updates are coming as they always improve the software). I started using the software just before we opened our day camp and in home boarding facility and I could not imagine what I would have done without it. It runs the day to day business side of things. Gives me all the financials I need at the touch of a button. I really like the chart facility to see how my business grows month by month. This booking software has absolutely contributed to the success of our business. Cons I like everything about it. I love the new calender page in this new update. That is a very useful new feature. Thank you again Revelation Pets. Review Source LT Lisa T. Owner Veterinary Used the software for: Less than 6 months ### "Good System" October 25, 2022 5.0 I really like the system ... I like the ability to have my customers in one place and the ability to see everything in one place Pros I really like the calendar, the pet information section, the pet portal, and the customer interaction availability Cons I always have to upload pictures from phone instead of my laptop.... pictures don't post correctly if I do it from my laptop Review Source AH Aidan H. Partner Veterinary Used the software for: 1-2 years ### "A must have for any kennel or cattery business" July 27, 2019 5.0 We use it to run our business. Its an integral part of our daily work and a joy to use. Pros Easy to use, helps us meet our licence requirements for record keeping, access anywhere, reliable, great support , ongoing updates improve functionality, works on multiple devices, easy to customise, cuts down on admin time, they listen to customer feedback and use it. Cons Its at the top end of what we would like to pay but so long as the development continues then the price is acceptable. Alternatives considered [KennelBooker](https://www.capterra.com/p/143168/Kennel-Booker/) Reason for choosing Revelation Pets Ease of use and online functionality Review Source SB Sharon B. Owner Hospitality Used the software for: 1-2 years ### "Easy and efficient " October 21, 2022 5.0 Pros Customer can make their own appointments, clear to understand.Improving all the time. Online. Cons It would be great to have it intergration with google calendar as i have to run that alongside and it takes up so much of my time. Review Source MF Martin F. Owner Hospitality Used the software for: 1-2 years ### "Non Support" January 22, 2021 3.0 Initial eagerness to support. At critical times support is non-existent. Only support contact is via non responsive help application. Billing is increased without notification and ZERO recourse to questioning re:billing. Looking for an alternative, just had enough of this support shame. Pros It worked most of the time, if you were prepared to "learn" the non intuitive user interface. Cons Complete lack of support once they "got you" loaded. Suddenly loosing booking without support to explain why or offer assitance. Reason for choosing Revelation Pets I must have been smoking something as a non-smoker. Review Source Response from Gingr January 28, 2021 We sincerely apologize that you have not been fully satisfied with Revelation Pets. We strive to provide an exceptional level of customer service and we will work hard to give you a more positive experience in the future! JK Joachim K. Manager Veterinary Used the software for: 6-12 months ### "The best software for pet boarding !" September 8, 2019 5.0 Revelation Pets saves me many hours of administration in the office. I can concentrate fully with my team on caring for our dogs and cats. Revelation Pets works almost automatically and I can manage and accept bookings with just a few clicks. Our customers have given us a lot of positive feedback after switching to Revelation Pets as it also makes booking much easier for our customers. Due to the regular updates, Revelation Pets is getting better and better and in many areas can be individually adapted to your own needs. Pros \- professional Online Booking Tool - own customer account for the pet owners - Need no App on Smartphone - Excellent and very fast support - take customer requests and suggestions for improvement seriously Cons \- nothing -> I'm happy :-) I use the software for a long time and am completely satisfied. There were only a few problems that the support but could fix very quickly. Review Source SH Sara H. Owner and Manager Used the software for: 1-2 years ### "Amazing software!" May 1, 2018 5.0 Pros I´m so happy with Revelation Pets and the amazing service I´ve gotten everytime I´ve needed it. Easy to use, and my customers loves it too. It´s such a nice software that you can always trust 100%. It feels so safe to know that the software keeps all details and information about the bookings. Keeping track of payments, latest bookings and sales reports is like a dream, and this makes keeping track of the accounts easy. All in all I´m very pleased with both the software and the amazing service I´ve recieved from Revelation Pets. I recommend this to anybody that´s running their own kennel and/or cathotel. Cons I don´t have any negative things to say about this software. I´ve used this software every single day for almost two years now, and I´ve never experienced any errors or dysfunctionalities. Review Source DC Dewald C. Managing Director and Owner Used the software for: 6-12 months ### "My first experience with such software, and find it incredibly useful . " November 21, 2017 5.0 Pros I like how easy it is to use, straight forward, and not complicated. Absolutely love the online booking function, and so does my clients. Love the ease in editing anything. Like the internal note option. The system is very easy to make it work for my way of charging and storing information. Like how I can connect other software like mailchimp to revelationpets. Revelationpets support is awesome, friendly and incredibly responsive. Love that it is mobile phone friendly. Cons That my clients can't pay boarding in advance as a package deal. Wish the reports could show what each client have spent in total. Wish reports were a bit more organised. As we charge daycare by the hour, wish it tallied the cost by the time in and time out. Wish 90/180/365 unlimited day daycare packages was an option in credit packages were available. Would love a 'happy birthday' automated email to become available. Review Source CG Carole G. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Wish I had signed up years ago!" June 27, 2019 5.0 I have been considering Revelation Pets since 2015! I was always a bit fearful that I would find it too complicated and although have had a few trials and the rep was always so patient with me, I still hesitated! I recently had the internet installed into my cattery office and thought now is the time! This programme has transformed my life! It is so easy to use, with an app on my phone and Ipad I can check all the arrivals/departures for the day, week or month from bed!. I recently went away for a few days and was able to check bookings, and answer requests for future bookings. The calendar is easy to use and see and all the other information that is available is very helpful and so easy to use. It is totally brilliant just sorry never subscribed years ago! Pros Everything - it has made such a difference to my working life Cons Nothing - except that I didn't sign up years ago! Review Source Kjell K. Used the software for: 2+ years ### "null" August 10, 2017 4.0 Review Source Talk to a Capterra advisor for free and get results within 15 minutes.