# Page 2 | Axero Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Axero the right Employee Communication Tools solution for you? Explore 85 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/129326/Axero/reviews

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Axero

4.5 (85)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Axero

## Showing most helpful reviews

Showing 26-50 of 85 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AP

Alaina P.  
EVP, Operations  
Marketing and Advertising  
Used the software for: 2+ years

### "Three-Time Axero Implementer"

August 28, 2025

5.0

I'm a three-time implementer of Axero at various organizations. Their teams are always supportive and responsive. Each implementation, I could clearly see how they are making major strides in improving the customer experience and are always open to hearing feedback to ensure you get what you need from your site.

Pros

There is a bit of a learning curve with the platform, but once you get the hang of it, it's pretty easy to use; their support team is also extremely responsive. I also appreciate how customizable the platform is to make it work how you need it to for your organization.

Cons

This is the con of a pro, but Axero is constantly updating the platform with new functionality, which is great, but can be difficult to keep up with and then implement within the context of your existing site.

Alternatives considered

[Haystack](https://www.capterra.com/p/240651/Haystack/)[Workvivo](https://www.capterra.com/p/201794/Workvivo/)

Reason for choosing Axero

It's more customizable for our specific needs.

Review Source

sC

shelby C.  
Director, Internal Communications and Engagement  
Biotechnology  
Used the software for: 1-2 years

### "quarter 1 2026 review"

February 13, 2026

4.0

i am very happy overall with the axero app! i also am excited by the future it could have. our team has lots of ideas so hoping we can get some things custom built if needed

Pros

i love axero for the capabilities it holds for internal information. i also see a lot of opportunities for development when i think of our team members experience

Cons

i don't like how my article cover photos have to be a certain size -- and then when i publish it they image usually gets cut off. and i want the app to be better

Review Source

Response from Axero Solutions

February 17, 2026

We’re so glad to hear how much you’re enjoying Axero and the impact it’s having on your internal communications, Shelby! We appreciate your feedback on image sizing and the mobile app, these are areas we’re actively working to improve. We’d also love to partner with you on your ideas, and be sure to check out our Ideas Space (https://my.axerosolutions.com/axero-ideas) to submit your own and upvote your favorites from others!

KM

Kelly M.  
Project Manager  
Financial Services  
Used the software for: Less than 6 months

### "Great tool, great team- we're very happy!"

February 11, 2026

4.0

Overall we've had a great experience with the team and building our site. As a whole everyone loves the intranet and we're happy with the end result.

Pros

The staff is amazing, they went out of their way to help us stand up our intranet and were super patient with all of the requests we had.

Cons

Going from the demo to the live site was a tough transition, there was a lot of learning on our end. It wasn't just plug and play. It would have been helpful to know CSS. Also it would have helped to have set expectations for our meetings, we ended up driving the process there were some frustrations in the beginning.

Alternatives considered

[MangoApps](https://www.capterra.com/p/131314/MangoApps/)

Reason for choosing Axero

The Axero product really checked all of the boxes.

Switched from

[Claromentis](https://www.capterra.com/p/83430/Claromentis-Intranet/)

The Search was miserable it was very difficult to find anything.

Review Source

Response from Axero Solutions

February 17, 2026

It’s wonderful to hear how positive your experience has been with Axero, Kelly! We appreciate your honest feedback on the transition from demo to live site, it’s helpful as we continue improving guidance and resources for new setups. Thanks again for sharing your experience, and we’re excited to keep supporting your team’s success!

Ryan P.  
Packaging Designer  
Alternative Medicine  
Used the software for: 6-12 months

### "Consolidate Tasks with Axero"

February 16, 2026

4.0

I think it's biggest strength is It centralizes internal communication with tools like wikis, forums, blogs, events, document sharing, and social intranet capabilities, reducing the need for multiple separate tools.

Pros

I like that it has a user-friendly interface that’s easy for both employees and admins to adopt, often without heavy training.

Cons

I'm not a fan of the fact that reporting and analytics, broadcast scheduling, or deeper integrations aren't as robust as they could be and could be improved upon.

Review Source

Response from Axero Solutions

February 24, 2026

Thank you for the thoughtful review, Ryan! We’re glad to hear Axero’s user-friendly experience has made adoption easy and helped centralize your tools in one place, that’s exactly what we aim for. We also appreciate your feedback on reporting, scheduling, and integrations, and we’re continually working to strengthen those areas. Thanks again for sharing your experience! 💙

KC

Kimberly C.  
Business Systems Analyst II  
Banking  
Used the software for: 1-2 years

### "Axero is great for your communication needs"

September 8, 2025

5.0

I love using Axero for our intranet and internal communication needs. Using it is so easy and administration is also a breeze, and it's so user friendly that users across our entire organization get more involved and stay current with articles and required readings.

Pros

Internal communications with Axero are amazing. News and important information are incredibly visible and easy to find, which is a huge improvement. Notifications for required reading are also easy to use with the bell icon and showing the list of all required reading is also a plus.

Cons

The only thing I wish Axero had was easier reporting options for space access, etc. If we could pull reports by user and see at a glance which spaces that user had access to as a member/moderator/admin/etc., that would be a huge improvement.

Switched from

[CSI Platform](https://www.capterra.com/p/92633/TMS/)

Axero was much better and easier to use and we are so happy with the switch.

Review Source

Response from Axero Solutions

September 11, 2025

Thanks for the great review, Kimberly! We’re so glad Axero has made communication and required reading easier for your organization. We hear you on reporting—especially space access—and wanted to share this helpful guide that may cover what you’re looking for: https://my.axerosolutions.com/spaces/5/axero-documentation/wiki/view/97004/analytics-users#membership-report We’ll also keep your feedback in mind as we continue improving reporting options.

JJ

Josh J.  
VP of Operations  
Human Resources  
Used the software for: Less than 6 months

### "VP of Operations"

September 24, 2025

5.0

Great interactions with Axero team members from initial demo though implementation. Most available and accessible project support team I have encountered in a long time. Axero shows they take technology partnership very seriously. They have your best interest in mind while lots of other companies seem to put their best interest ahead of their clients.

Pros

Full function and flexibility. Axero does a good job of providing a platform that meets the desires of a leadership team combined with the horsepower and administrative interface to meet those demands.

Cons

Lots to discovery and use in the most fulsome way allowable. A good problem to have. The Axero platform can be a lot of things and address a lot of needs. The biggest challenge is to first have a vision for the end work product. So far there is very little Axero has not been able to address.

Alternatives considered

[WordPress](https://www.capterra.com/p/131687/WordPress/)[Confluence](https://www.capterra.com/p/136446/Confluence/)

Reason for choosing Axero

Better interface and easier to delegate administration and management of the critical content shared across all company departments.

Switched from

[WordPress](https://www.capterra.com/p/131687/WordPress/)

Not able to easily delegate the administration and management of the solution.

Review Source

Response from Axero Solutions

February 17, 2026

Thank you for the fantastic review, Josh! We’re thrilled to hear Axero’s flexibility and functionality are delivering value, and that our team has been a strong partner throughout your journey. We appreciate your insight around having a clear vision, it’s great feedback, and we’re excited to continue supporting your success!

GP

Gavin P.  
Systems Engineer  
Financial Services  
Used the software for: 2+ years

### "Axero Review"

February 11, 2026

4.0

Overall, our experience with Axero has been overwhelmingly positive. Their support is quick and extremely helpful/

Pros

Giving us the ability to post knowledge base articles and other company news where all employees can see and interact.

Cons

The administration side of Axero has a little bit of a learning curve to find all of the configuration options.

Review Source

Response from Axero Solutions

February 17, 2026

We’re glad to hear Axero has been a valuable hub for sharing knowledge and company news, Gavin! We appreciate your feedback on the admin learning curve and are always looking for ways to make configuration even easier. Thanks for recognizing our support team, we’re excited to keep helping your team succeed!

SS

Sierra S.  
Knowledge Management Coordinator  
Building Materials  
Used the software for: 6-12 months

### "Axero Review: Sierra Shipman"

February 12, 2026

4.0

Good. They are very communicative, take good meeting notes, and have a nice support ticket site. There are many enhancements we are looking forward to.

Pros

Being able to have spaces / groups / etc is really helpful to limit unwanted content. I also enjoy the page builder section and thought there were a lot of really cool options.

Cons

I had to do some manual work to get widgets the way I liked, but oh well that's fine. I would enjoy more language translation enhancements and more metadata and functional possibilities with integrated content from SharePoint.

Review Source

Response from Axero Solutions

February 17, 2026

It’s great to hear how much you’re enjoying features like Spaces and the Page Builder, Sierra! We appreciate your feedback on customization, translations, and SharePoint integrations, these insights are incredibly helpful as we continue to enhance the platform. Thanks as well for your kind words about our team and support, we’re excited to keep growing with you!

Darren S.  
Co-Director  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Axero is the way to go!"

June 26, 2025

5.0

From working with the sales team, to the engineers, and even a check in from the owner, Axero has been a responsive and professional partner through and through. We did a LOT of research on different platforms and have not regretted our decision to grow with Axero.

Pros

The engineering team have been true partners in helping us develop the site to fit our needs. There is never a question of if Axero can accommodate a function, it's a question of how.

Cons

Like any new program, there is a learning curve. Axero is complex but that is also its beauty. It really can perform any function you need or track usage on many levels. Once you get the hang of it, it's intuitive and easy to use and modify.

Alternatives considered

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

Reason for choosing Axero

It was able to accommodate our needs and they were willing to take a chance with our vision.

Review Source

Response from Axero Solutions

September 11, 2025

Thanks so much for your review, Darren! We’re thrilled to hear the partnership with our team has helped bring your vision to life. You’re right—Axero has a learning curve, but we’re glad it’s become intuitive and flexible as you’ve gotten to know the platform. We appreciate your trust in us and are excited to keep growing together!

MM

Mari M.  
Comms and Engagement Manager  
Consumer Electronics  
Used the software for: 2+ years

### "Axero keeps moving in the right direction!"

June 26, 2025

5.0

It is not going into year 4 and we still have sessions on a regular basis to understand our goals and needs for the platform, but also continuously innovate and offer more awesome new features

Pros

Their availability to support us scaling quickly. I also enjoyed their flexibility in taking all our requests to find us the best solutions four our knowledge base. It's a one stop shop.

Cons

A few limitations we hit while building out certain site contents, however, they have proven to provide workaround that have not diminished our initial needs.

Review Source

Response from Axero Solutions

September 11, 2025

Thanks for your review, Mari! We’re glad Axero has supported your growth and provided solutions for your knowledge base needs. We appreciate your feedback on site content limitations and are happy the workarounds have helped—our team will keep working to make things even smoother. Excited to continue innovating with you into year 4!

CH

Cody H.  
Operations Business Admin  
Human Resources  
Used the software for: Less than 6 months

### "Axero Experience "

September 25, 2025

5.0

The platform is intuitive and flexible, making it easier to roll out a central hub that teams actually use

Pros

What I liked most about Axero is that it’s easy to use, highly customizable, and built with collaboration features that drive engagement making adoption across the company much smoother.

Cons

The search function can sometimes feel limited, especially if content isn’t well-tagged or organized, which makes it harder for users to quickly find what they need.

Review Source

Response from Axero Solutions

February 17, 2026

Thank you for sharing your honest feedback, Cody, we truly appreciate it. We’re glad to hear you’ve found Axero intuitive and flexible, and we hear you on the search experience; improving discoverability is a key focus for us. Our team will be reaching out to connect and help optimize your setup so you can get the most value and success from the platform.

JC

Jason C.  
Director IT  
Construction  
Used the software for: 1-2 years

### "AXERO INTRANET"

September 24, 2025

4.0

overall its a good platform. Much better than SharePoint and other things we have used over the years

Pros

once setup its very easy to use from an admin side of things as well as the end user side of things.

Cons

There has been times where it dosent work properly and we have to do a re-index to get it back up and operational.

Review Source

Response from Axero Solutions

February 17, 2026

Thank you for your review, Jason! We’re glad to hear Axero has been easy to use for both admins and end users and that it’s been an improvement over past tools. We also appreciate your feedback on performance, our team is always working to improve reliability, and we’re here to support whenever needed!

JR

Jesus R.  
Internal Communications Manager  
Higher Education  
Used the software for: 6-12 months

### "Contemporary Solution with Top-of-the-line Support and Communication"

January 8, 2025

5.0

Pros

The Axero team's expertise and support have been the highlight of working with them. Our implementation timeframe was shortened due to external factors, and they made it easy to use. There are so many features that we are excited to implement as we continue to integrate the platform into our everyday work lives.

Cons

We have had a great experience with Axero. This is not the fault of anyone, but it would be nice to have a unified system where support cases and implementation checklists could be housed. For example, we use a certain project management software, and it would be great to have implementation items supported in that platform.

Switched from

[WordPress](https://www.capterra.com/p/131687/WordPress/)

Our internal campus partner previously hosted this site and they notified us they would no longer do so. This was the catalyst to searching for a replacement.

Review Source

Response from Axero Solutions

January 22, 2025

Thank you for your thoughtful review! We're thrilled to hear that our team’s expertise and support made your implementation smoother, especially with a shortened timeline. It’s exciting to know you’re exploring Axero’s many features as you integrate it further. We appreciate your suggestion about a unified system for support and implementation items—feedback like this helps us grow. Thank you for choosing Axero!

SD

Susanne D.  
Sr. Communications Specialist  
Environmental Services  
Used the software for: Less than 6 months

### "New to Axero"

September 16, 2025

5.0

The customer support is outstanding. The site is very easy to use. We have about 80 people contributing content to the site and all appreciate the ease of use.

Pros

My company is new to Axero. We launched our site at the end of July 2025. We are excited about all we are discovering for internal communication and employee engagement.

Cons

Nothing really. The platform is continuing to grow and add features, which will only make our user experience better.

Alternatives considered

[Simplr SFA](https://www.capterra.com/p/265673/Simplr-SFA/)

Reason for choosing Axero

Approved for government use. We are a govt contractor.

Review Source

Response from Axero Solutions

February 17, 2026

Thank you for your review, Susanne! We’re so excited to hear your launch of Axero has been a success and that your team is already seeing value for communication and engagement. It’s wonderful to hear your contributors are finding the platform easy to use, and we truly appreciate your kind words about our support team, excited to keep growing with you!

CR

Camryn R.  
Communications Specialist  
Automotive  
Used the software for: 6-12 months

### "Good Internal Communication Platform"

August 28, 2025

4.0

Experience has been good for the most part. I'm not the direct contact for the platform, but from what i've heard from our team, there are minimal pian points.

Pros

The application itself is very nice and easy to use/market to our team members. there are a lot of cool features to stay connected.

Cons

Things that were initially promised to us aren't necessarily the case. Also, the team needs to fix frequent bugs.

Switched from

[Sociabble](https://www.capterra.com/p/178592/Sociabble/)

Sociabble wasn't meeting our internal communication requirements

Review Source

Response from Axero Solutions

September 11, 2025

Thanks for your feedback, Camryn. We’re glad you find Axero easy to use and helpful for keeping your team connected. We also appreciate your honesty about the areas that need improvement—our team is actively working on reducing bugs and ensuring expectations are met.

CJ

Christian J.  
System Engineer  
Utilities  
Used the software for: 1-2 years

### "A very flexible platform with a motivated and competent team behind it."

December 2, 2024

4.0

We have had very good experiences with Axero. They support us very well with our concerns.

Pros

That the platform offers many functions and that these are very well documented.

Cons

It is a pity that they do not have a direct connection to the Active Directory so that the authorization groups can also be used directly in Axero

Alternatives considered

[KenCube](https://www.capterra.com/p/198897/KenCube/)[Appspace](https://www.capterra.com/p/80317/Nexus-On-Demand/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)

Reason for choosing Axero

Had most of the functionalities which suited our business well. The product is also very well documented.

Switched from

[Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)

Since the on premise version is no longer supported and we lacked functionality.

Review Source

Response from Axero Solutions

January 22, 2025

Thank you for your review! We're delighted to hear you value Axero's flexibility, robust functionality, and documentation. We appreciate your feedback on Active Directory integration and will keep it in mind as we continue improving. It's great to know Axero has been a strong fit for your business—thank you for choosing us!

SO

Steven O.  
Federal Account Sales Manager  
Computer Software  
Used the software for: 1-2 years

### "Axero review\_01"

September 8, 2025

5.0

Customers overall experience is positive. Customer service was consistent, timely and professional.

Pros

My customers liked the high degree of customization and the cohesiveness which allows them to easily navigate throughout the system once understood.

Cons

A bit of a learning curve from the get, more so from system admins. Some bugs and glitches were experienced after updates.

Review Source

Response from Axero Solutions

September 11, 2025

Thanks for your review, Steven! We’re glad your customers enjoy the customization and navigation. We appreciate the feedback on the learning curve and updates—our team is always working to make things smoother. Great to hear support has been consistent!

DB

Delia B.  
Knowledge Enablement Specialist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Excited about this new DMS "

September 24, 2025

4.0

I have enjoyed getting to meet the various folks on our team and learn about this great product. I really like the layout of the pages and ease of use navigating.

Pros

We are just getting into the pilot phase for the new DMS and so far it seems very intuitive. The onboarding team has been great in working with us to explain things and also troubleshoot some of the issues with our existing systems that we are hoping to solve with migrating to Axero.

Cons

So far, it seems like at least some of the document tagging might need to be manually done. It would be great if we could automate all of this work.

Alternatives considered

[Glean](https://www.capterra.com/p/253537/Glean/)

Reason for choosing Axero

Better serves our needs as a document management system

Review Source

Response from Axero Solutions

February 17, 2026

Thank you for your review, Delia! We’re so glad to hear your launch is off to a great start and that Axero feels intuitive, and we appreciate your kind words about our onboarding team. We also value your feedback on document tagging and will continue working to improve, excited to support you as you move forward!

KS

Karan S.  
Web Dev  
Education Management  
Used the software for: Less than 6 months

### "The Intranet everyone needs"

September 29, 2025

5.0

Overall, it's been a great experience. The support team has been great as well in helping us launching this.

Pros

The document management, and file sharing is great. This was the major piece we were missing in our internal communication platforms, and Axero solved this.

Cons

It is a little expensive, I would say. Small organizations might not be able to afford this. Can't think of any other con though.

Review Source

Response from Axero Solutions

February 17, 2026

It’s great to hear Axero has filled that gap in document management and file sharing for your team, Karan! We’re glad you’ve had a positive experience and that our support team has been helpful during your launch. We appreciate your feedback on pricing and are always working to deliver strong value, thanks again for sharing!

AM

Agus M.  
Application Specialist  
Education Management  
Used the software for: 1-2 years

### "Established Intranet Solution with Growth Potential"

November 20, 2024

5.0

Having been using the product as an admin for more than a year, I find this intranet product is quite user-friendly with easy to understand functionalities. It has a lot of features & documentations, and its client support has been really helpful. As room for improvement, the mobile experience can have more examples and tutorials.

Pros

Customizability, simplicity and ease of usage, its potential, superb customer support.

Cons

Lack of advanced documentations, for example if you want to create new widget templates, or if you want to use CMS templates. Lack of examples for mobile experience Lack of advanced training

Switched from

[Blackboard](https://www.capterra.com/p/14500/Blackboard-LMS-for-Business/)

The platform was not user friendly and there was a need for it.

Review Source

Response from Axero Solutions

January 22, 2025

Thank you for your review! We're glad you find Axero user-friendly, customizable, and supported by a great team. We appreciate your feedback on documentation and mobile examples, as it helps us improve. If you have specific suggestions, feel free to share them—we’d love to hear from you! Thank you for being part of the Axero community!

DH

David H.  
Technical Support Specialist  
Education Management  
Used the software for: 1-2 years

### "Communifire user"

October 7, 2024

4.0

Pros

Support, responsive and knowledgeable. Also very down to earth and easy to talk to

Cons

Nested space/page design in communifire

Switched from

[Blackboard](https://www.capterra.com/p/14500/Blackboard-LMS-for-Business/)

Blackboard was antiquated and didn't meet needs

Review Source

Response from Axero Solutions

December 11, 2024

Hi David, Thank you for sharing your feedback! In case you need it, we have downloadable space templates to help you elevate the look and feel of various spaces: https://my.axerosolutions.com/spaces/5/communifire-documentation/wiki/view/86860/homepage-and-space-page-templates We also have other documentation about Page Builder. Please reach out to us if you have any questions around customization and design. We're always happy to help! Thank you, Alex, Axero Marketing Manager

AA

Anna A.  
Corporate Communications  
Environmental Services  
Used the software for: 1-2 years

### "Great support team!"

December 2, 2021

4.0

I assume that running a business like Axero is quite challenging because no matter how high the quality of the product is, a user will attribute value based on their experience, which will vary greatly depending on familiarity with managing/editing an intranet platforms. In my case, content editing skills only got me so far and I would have been at a loss were it not for their support team and instructional tools. I was not an original member of my company’s transition team for this project, so I missed some prelim training but later found that most of it was available in various forms through the support site. Bumps were encountered along the way with set up, site maintenance, and user errors, and with each occurrence I felt supported in my action of reaching out to the Axero team for help. Based on the level of support received and responsiveness of Client Success Managers, I would recommend Axero.

Pros

Support team is quick to respond and can bring on team members with various areas of expertise to help quickly resolve problems or provide answers, etc. Client Success Managers seem sincerely invested in helping customers find solutions. The Axero Support site has a great vault of questions/answers/how-to videos & instructions, and it’s easy to post a question, report a bug, or suggest a new feature. The training Axero provided is what enabled me to become a successful site manager, I did not receive platform management training from my company.

Cons

A few times we’ve experienced a glitch that caused content to be lost/missing from the platform, and we weren’t able to determine if it was a user error or a platform glitch. When it comes to page building, there is no ‘undo’ button for certain editing tasks which at times users have mentioned – would have been nice. Some training/tutorial videos/materials are insufficient and there could be some improvement on communicating the gotchas/things to watch out for such as data loss when merging and renaming directory fields. Without editing code there isn’t an easy way to alter dimensions of white space within layout and widgets.

Review Source

Response from Axero Solutions

December 10, 2021

Hi Anna, Thank you so much for taking the time to leave us a review! Our support team is always happy to hear positive feedback and I will be sure to share your kind words to them. Our development team would love to hear more about your suggestion to improve PageBuilder. Please reach out to our support team or post in our Suggestions and Feedback forum - we check this forum frequently to determine our product roadmap. I will also pass along your feedback about additional documentation! We want you to be set up for success and have the resources you need to accomplish your goals with Axero. I hope you have a happy New Year! Sincerely, Alex, Axero Marketing Manager

Denise D.  
Director of Marketing  
Hospital & Health Care  
Used the software for: 6-12 months

### "The perfect intranet solution for us."

August 11, 2022

5.0

Very good. \[SENSITIVE CONTENT\], our salesperson, was very helpful and \[SENSITIVE CONTENT\] was an effective leader of onboarding.

Pros

It was surprisingly easy and fast to implement. I did most of it by myself over the period of about 6 weeks. The implementation team provides onboarding which is good when there will be multiple administrators.

Cons

I would like the survey tool to be a little more robust. Also, there is a way to do it, but we struggled a bit with separating calendars into "anniversaries" and "birthdays."

Reason for choosing Axero

More robust, less complicated to implement, not married to specific technologies like Sharepoint that we don't use. It was just the right overall fit.

Review Source

Response from Axero Solutions

August 19, 2022

Hi Denise, Thank you for the review! The Axero team is thrilled that our platform is the perfect solution for your organization. I'll be sure to share your note with our client success team - we're always happy to hear that a customer had a smooth and quick implementation experience. Please feel free to submit your suggestions about surveys and calendars in the Suggestion and Feedback forum: https://my.axerosolutions.com/spaces/77/axero-online-support/forums/6118/suggestions-and-feedback Our development team is focused on delivering continued value to all users and your feedback guides the Axero roadmap. Thank you again! Alex, Axero Marketing Manager

BH

Blaine H.  
Director of Operations  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Communifire has become an essential tool in working together "

December 7, 2020

4.0

We have built better collaboration and better connection between geographically distant team members. Staff told us that Communifire makes them feel connected. Our email platform crashed a few years ago. Communifire allowed us to stay in contact while rebuilding the new email platform. Communifire gives individual staff members the ability to securely share concerns

Pros

We like having multiple spaces for working together, keep everything on one platform, but giving different teams the ability to structure their space in the way that fits them best. Security is very important, so we appreciate the safe environment to share openly. Making resources available and findable is a strength of Communifire. Administration was very doable for people without IT training. We have had many open discussions about the challenges of 2020 within Communifire, keeping people up to date and leading to even greater transparency.

Cons

We need to invite non-staff to collaborate in a specific space without granting access to the whole community. So far we have not been able to make that work. It would be far better choose between fluid collaboration on documents, allowing multiple people to add ideas without having to download and upload or to post with version control that does not allow as much change. the phone app could be better at displaying and navigating information on small screen.

Reason for choosing Axero

Communifire is very robust with many options and tools. But it also was fully developed so we could get it launched quickly and build additional functionality over time. It is giving us a robust tool without having IT staff dedicated to its maintenance..

Review Source

Response from Axero Solutions

February 1, 2021

Hi Blaine, we hear you loud and clear! We recently launched major design updates for mobile and actively check our Suggestion forum for ways to improve functionality. I will share this feedback with our Development team! Thank you for your partnership.

CD

Chloie D.  
Communications specialist  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Great intranet solution with room for improvement"

April 19, 2021

4.0

Pros

Overall the Axero intranet is very user-friendly, and it is a great tool to get important content and information to your people. You have the ability to create eye-catching pages, and custom pages for people based on their role/team in the company. There is a lot you can do with this intranet. Axero's customer support team is also very responsive. They usually get back to my questions and requests within minutes, and most of the time have the issue resolved the same day. They are very patient and willing to walk you through anything to make sure you're set up for success.

Cons

My biggest con with the Axero intranet is blog layouts. I know Axero offers a lot of widgets for pages, but I wish they had those same options for blogs. As of right now, you cannot easily insert image galleries, polls/surveys, buttons, etc. into a blog. You can create your own HTML templates to achieve this, but I wish they came as default options. We have also run into a few issues when Axero does its regular maintenance updates. Sometimes when these updates happen our site breaks. Axero has always been helpful to get the site back up and running though. They have also been better at letting us know when these updates will occur so we can spot check our site to make sure it is good to go.

Review Source

Response from Axero Solutions

July 14, 2021

Hi Chloie, Thank you for sharing your experience! I am so happy you are enjoying the flexibility of Axero and the customization features that make your pages stand out. Our support team is always happy for a shoutout, too :). I will pass along your feedback about blog layouts to our development team. They are always excited to learn how we can improve the Axero platform for valued clients just like you! We appreciate hearing from you. - Alex, Axero Marketing Manager

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