# Page 3 | Axero Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Axero the right Employee Communication Tools solution for you? Explore 85 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/129326/Axero/reviews

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Axero

4.5 (85)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Axero

## Showing most helpful reviews

Showing 51-75 of 85 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LK

Liz K.  
Content & Business Process Manager  
Financial Services  
Used the software for: 6-12 months

### "Axero Team ROCKS!"

November 9, 2022

5.0

Axero is incredibly easy to use and the Axero team is SUPER helpful on all ends. I feel so supported by the software AND the team.

Pros

I have no prior experience in content management or building intranets and I picked up how to build it out immediately. The communifire documentation will have an answer to practically anything you need to know. IF you can't find what you need there, the Axero team will be there to save you!

Cons

We are integrating a LOT with axero and we truly believe that sky is the limit for our intranet. With that said, we've run into a few instances where our hopes and dreams are a little too precise/outlandish and Axero can't always accommodate what we would like to build. However, they always help us find workarounds to get us where we need to be!

Reason for choosing Axero

They could support the integrations we needed and also had a better UX than our previous vendor.

Switched from

[Igloo](https://www.capterra.com/p/84689/Igloo-Software/)

Igloo did not provide the customer service we needed.

Review Source

Response from Axero Solutions

November 16, 2022

Hi Liz, Thank you for taking the time to leave us a review! We're so happy our documentation and support team has been helpful. We're always looking to add more integrations that our customers find valuable, so please drop some integration ideas in our Suggestions & Feedback forum (link here: https://my.axerosolutions.com/spaces/77/axero-online-support/forums/6118/suggestions-and-feedback). From user experience to customer experience, we aim to provide top notch support for our customers from all angles - and based on your review, it looks like we accomplished our goal! I will be sure to share your note with the rest of the team :). Sincerely, Alex, Axero Marketing Manager

Thu V.  
Project Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "Community for The Climate Pledge"

December 15, 2022

5.0

Our experience has been nothing but positive. Their support team is quick to address our tickets and overall their leadership team has been very supportive in providing guidance and best practices to support our goals. There’s a lot of fast moving parts and changes in requirements, but the team’s ability to deliver on time has been instrumental in getting our Pilot site up and running. We truly appreciate their partnership.

Pros

A lot of the features we were looking for were available out of the box so we didn’t have to build the community from scratch. With robust integration options, we were able to connect the site to our current technology stack with ease.

Cons

There are some small nuances that aren’t available currently. An example of this is being able to test email templates easily out of the system. However, Axero continues to roll out additional features and has worked with our team extensively to prioritize and add these enhancements to their roadmap.

Review Source

Response from Axero Solutions

December 27, 2022

Hi Thu, Thank you for the review and on behalf of the Axero team, we're so happy you had a successful launch! As you know, our support and development teams are all ears when it comes to new features that will continue to deliver the platform you need and want. We appreciate your partnership and look forward to supporting your goals in 2023. Sincerely, Alex, Axero Marketing Manager

SK

Sarah K.  
VP Product  
Venture Capital & Private Equity  
Used the software for: 6-12 months

### "Axero was a godsend."

November 9, 2022

5.0

The launch of our product with Axero has been nothing short of amazing thus far, and we absolutely could not have succeeded without both their product and their support.

Pros

We were looking for something extremely extensible. We initially chose Igloo for a proof of concept, which was okay, but wasn't ideal, especially since the support was subpar. We were introduced to Axero and immediately realized how much stronger both the product and the team are. We needed something very customizable, but easy to use. In our initially discovery, those things didn't tend to go hand-in-hand, but with Axero, they do. We

Cons

I'd like to see some enhanced support around 0365 event management.

Review Source

Response from Axero Solutions

November 17, 2022

Hi Sarah, Thank you so much for the review. The entire Axero team is thrilled that we were able to deliver the product and service you were looking for! Please leave us some more specifics about Office 365 in our Feedback & Suggestions forum (https://my.axerosolutions.com/spaces/77/axero-online-support/forums/6118/suggestions-and-feedback). If we can make our O365 calendar integration even stronger, we'd love to hear your thoughts! Thank you again for sharing your feedback with us! We're so happy you had a successful launch and look forward to continuing our partnership together. Sincerely, Alex, Axero Marketing Manager

MR

Matt R.  
COO  
Banking  
Used the software for: Less than 6 months

### "Best Information Sharing & Collaboration Solution"

July 25, 2021

5.0

Outstanding ! We searched two years for a robust solution to meet our internal communication and collaboration needs and found what we believe is the best solution in the market.

Pros

The solution from Axero is highly customizable. We are now live and I can say there was nothing that we were not able to accomplish in terms of design and customizing the look of our site. This solution is well-thought out and very agile. The implementation team and ongoing support have been amazing in terms of their desire to meet our needs. Response time and deployment of new features is second to none.

Cons

The only feature missing from this solution is a customizable online form and routing feature.

Reason for choosing Axero

Ease of use, features & functionality, highly customizable, on premise option available.

Review Source

Response from Axero Solutions

July 27, 2021

Hi Matt, Thank you so much for sharing your experience! We are so happy Axero's flexibility, customization, and support team has been exceeding your expectations. I will go ahead and pass along your feedback about a customizable online form and routing feature, but please feel free to share your ideas in our Suggestions & Feedback forum: https://my.axerosolutions.com/spaces/77/axero-online-support/forums/6118/suggestions-and-feedback Our team is always excited to hear how we can improve Axero for you, your teams, and other professionals. Thank you! - Alexandra Hoey, Axero Marketing Manager

TW

Tiffany W.  
CEO  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Great platform for customized needs"

December 7, 2021

5.0

We had a need to use the platform in a very customized fashion and the support team could not have been more helpful. They are still helpful, well after a year since we have been using them (it's not a sales pitch, they don't stop helping!)

Pros

Our organization has needed to use the Communifire platform for projects, rather than departments, and with a multitude of customizations that has essentially redesigned much of the system - and it still works! But we couldn't have done it without the support team. They are so helpful and always eager to help. Plus, there are 100's of videos, articles, anything to help find the answers we need.

Cons

The general, non-customized app is limiting. For example, the Calendar feature is not usable in that format, but we can't afford to pay for a fully custom app to coordinate with our site. The other thing is the pro (customization) can also become tedious, as every conversation and discussion and file folder needs to be revisited when created new - but once it becomes habit it's not so bad :).

Review Source

Response from Axero Solutions

December 10, 2021

Hi Tiffany, Thank you so much for your thoughtful review! We're thrilled that you've had a positive experience with our support team and that Axero is meeting your goals. Please know that if you use Google Calendar or Outlook, we have integrations with both. Feel free to check out our documentation or contact support if you have questions about how either integration works. We appreciate our partnership and wish you a happy New Year! Sincerely, Alex, Axero Marketing Manager

VE

Vincent E.  
VP of Marketing and Communications  
Construction  
Used the software for: 2+ years

### "Overall Positive"

December 13, 2021

5.0

Overall I would recommend Axero to others and I have.

Pros

The ease of initial setup, and ongoing support makes this a winning interface for internal communications and collaboration.

Cons

If you want advanced functionality outside of Axero's capabilities it will take sometime to get it developed but the Axero team will do everything in its power to bring new ideas to fruition.

Reason for choosing Axero

Ease of development and scalability

Review Source

Response from Axero Solutions

December 15, 2021

Hi Vincent, Thank you for sharing a review! We're so happy you've been able to accomplish your internal communications and collaboration goals with Axero. It's also great that implementation and launch was a positive experience for your team. As you know, we have a ton of documentation, how-to videos and resources to help you with content, tools, and customization. Please continue to lean on our resource library or reach out to support if you ever have any questions. Thank you and we wish you a happy New Year! Sincerely, Alex, Axero Marketing Manager

JD

Jennifer D.  
Director of Internal Communications  
Museums and Institutions  
Used the software for: 6-12 months

### "Maybe,hopefully, in time"

December 8, 2020

4.0

Pros

I feel like this product is way more powerful than I can give it credit for at this point in time. My experience (Less than 1 year) lets me honestly say the support team is incredibly helpful (and they are super responsive) when I have a question and I know how to ask it.

Cons

The biggest problem for me is that there is no training (at least that a small non profit could afford) outside of video tutorials...again, you really have to spend a lot of time identifying what it is you want to know. The product is generally intuitive for the end user, but takes some skill on the administrative side. I'm actually quite terrified to even look at the back end sometimes for fear I will do something irreparable. If you have a team of administrators, or available designers/IT, I say go for it. If you are a one man team with 50% time to dedicate...brace yourself. I'm not so discouraged that I won't keep trying, but I can't exactly say it is making a huge difference (yet).

Alternatives considered

[Interact](https://www.capterra.com/p/66758/Interact/)

Reason for choosing Axero

The team researching thought both products were quite similar, but liked the look and feel of Communifire better (more room for individualization). There was also a slight cost difference in our favor and we were not sure it would be a long term solution.

Review Source

GS

Gabriel S.  
Director of Operations  
Retail  
Used the software for: 6-12 months

### "First year review"

December 2, 2020

4.0

Pros

System has lots of features and is easy to use. Ability to create custom content / layout is great. Online video and document library is helpful and answers most questions.

Cons

For larger retail brand not having the ability to communicate content to specific users but limited to specific roles or spaces creates challanges. Role setup should be expanded to allow multi select roles instead of duplication of bulk upload of users. Would be nice to have a operations calendar feature that could support the task functionality. Would be nice to have custom CSS for each space not one global page as it dificcult to navitage if not a strong coder / developer. Would be nice to be able to select what content creates a notification as to not overwhelm users and lose importance of this feature to drive them to content.

Switched from

[Reflexis Real-Time Task Manager](https://www.capterra.com/p/165511/Reflexis-Task-Manager/)

Looking for more admin access / control of platform and better UI/UX.

Review Source

jE

jack E.  
President  
Think Tanks  
Used the software for: 2+ years

### "Review"

August 12, 2022

4.0

great

Pros

Ease of use, great graphical interface, great client service - real humans who are accessible,

Cons

no database functionality is the BIGGEST issue. No contact management or database to manage content limited SSO

Review Source

Response from Axero Solutions

August 18, 2022

Hi Jack, Thank you for the review! We're glad that Axero has exceeded your expectations for ease of use and ongoing customer support. If you want to share suggestions regarding contact management and SSO, please submit feedback here: https://my.axerosolutions.com/spaces/77/axero-online-support/forums/6118/suggestions-and-feedback Our development team uses your input to guide the Axero product roadmap. Thank you again! Alex, Axero Marketing Manager

GM

Grace M.  
Business Analyst  
Construction  
Used the software for: 2+ years

### "Communifire Review"

December 7, 2020

5.0

Very happy with Communifire and especially Azero for delivering a top-notch product.

Pros

Within the past 3 years that Communifire has been implemented in our company, it has really been adopted by our user base as the go to for almost all company information. The out-of-the-box features are really great and accomplish a lot of what we were interested in for an intranet solution. It has also always been easy to get support for the product when needed.

Cons

Anything that you are trying to accomplish that is not part of the solution can be difficult and requires pretty technical development work. A lot of that couldn’t be accomplished in-house for our company so it was an added cost.

Review Source

Response from Axero Solutions

February 1, 2021

Hi Grace. We're so happy you and your employees are loving Communifire! Please know our support team is always here to assist you. We are so grateful for your partnership and hope you're having a wonderful start to 2021.

VR

Verified Reviewer  
Consultant  
Automotive  
Used the software for: 6-12 months

### "Great software, ease to customize."

August 15, 2021

5.0

My overall experience is, We have been to some degree effective at dispatching Communifire to our customers as an information base, however it for the most part gets utilized for interior preparing and as an asset.

Pros

The out-of-the-crate highlights are truly extraordinary and achieve a great deal of what we were keen on for an intranet arrangement. It has additionally consistently been not difficult to get support for the item when required.

Cons

The utilization of symbolism on the principle merry go round must be an exact size or its cover by text or not shown. We have an iframe that we attempt to eliminate flat looking over and nobody is by all accounts ready to fix it. CSS can be an aggravation.

Review Source

AS

Abhishek S.  
Founder  
E-Learning  
Used the software for: 2+ years

### "Communifire is the most flexible intranet software I used"

October 10, 2016

5.0

We were searching for an intranet software as we were tired of customizing Sharepoint and wanted something which is flexible but not too expensive. We are a small team and we could not afford vendors like Jive. After our search narrowed down on a couple of platforms, Communifire being one of them. What tilted the decision towards Communifire was: 1. The amazing customer support we got from their team. For every query they tried to help us work on it and understood our use cases perfectly. I have never seen such a good response from the customer support of other vendors. 2. Communifire was not expensive compared to other options we had narrowed down, but offered more or less the same features. Excellent ROI in last two years. 3. Flexibility of the platform: It was so easy to customize and consume their REST APIs. Loved their Page Builder and I don't think anyone else has a tool similar like that. We are very happy using Communifire for our internal intranet, and would gladly recommend it to others.

Pros

1\. Clean and user-friendly UI 2. Amazing customer support 3. Flexible platform

Cons

1\. Some features are not needed, like e-Commerce module 2. File sync needs some more work

Review Source

Response from Axero Solutions

October 10, 2016

Thanks for your review, Abhishek. We appreciate your business.

Jaspreet K.  
Analyst  
Management Consulting  
Used the software for: 1-2 years

### "A modern collaboration platform with brilliant customer support"

May 20, 2017

5.0

Pros

1\. Modern look-and-feel 2. Easy to use without any steep learning curve 3. Brilliant customer support 4. Flexible and easily customisable: Their PageBuilder is one of the most advanced page editors we have seen. 5. One of the best "search feature" of all the platforms we compared

Cons

1\. No Google Docs integration yet (though the company says it will be there in 2017 release) 2. Features like Single Sing On should be a part of base module, we were charged extra for it 3. No Windows Mobile App yet.

Review Source

jM

justin M.  
GM  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "Feedback"

December 14, 2020

4.0

overall its a good product and does its job.

Pros

Product is fairly easy to use, document storage is one of the most important features that we use.

Cons

Social colaboration tools arent great, we have low use among employees.

Review Source

Response from Axero Solutions

July 29, 2021

Hi Justin, thank you for your review! While we're thrilled file storage and ease of use is working well, we'd love to improve your adoption. Please reach out to support. We will share best tips and practices that work for your unique teams and will help you make the most of your intranet.

PS

Paul S.  
Director  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Multi enterprise platform"

August 9, 2019

5.0

We have an excellent partner with Communifire/Axero and they are always helping us to perform better.

Pros

We use the Communifire platform as a multi enterprise/program platform for all kinds of projects and programmes in mobility and logistics. check out www.dutchmobilityinnovations.com. Communifire is the only platform we have come across with the flexibility to create branded communities and subcommunities on one platform. Next to that it has all the features you need, easy to use and excellent customer support. real value for money.

Cons

The language module is the worst part of the software. we had to spend days of work doing proper translations form English to Dutch

Reason for choosing Axero

Communifire was best value for money

Review Source

KS

Katie S.  
Senior Programming & Communications Manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Axero Review"

September 8, 2021

5.0

Wonderful- the support has been fantastic

Pros

Everything is customizable- which be difficult to set up, but the customer service is truly outstanding and very rapid in responding and assisting with everything.

Cons

Everything is customizable- so setup can be a little tedious

Review Source

Response from Axero Solutions

November 22, 2021

Hi Katie, Thank you so much for sharing your review! Please know that while Axero has a lot of features that empower you to get as granular as you want with customization and the overall user experience, we also have a lot of out-of-the-box tools as well. The Axero team is thrilled you've had a pleasant experience with our support team. If you need additional support or have questions, please continue to reach out or use our resource library. We are here to help. Sincerely, Alexandra Hoey, Axero Marketing Manager

SC

Sangeetha C.  
Systems Analyst  
Education Management  
Used the software for: Less than 6 months

### "Stanford Site Installation"

December 2, 2021

4.0

Overall great product, with good functionality for directory and reporting chain

Pros

Good options on site customization Robust API

Cons

The customers have the option to customize, but it takes way too much work for the customer to customize the API call to update the site with data updates. The amount of time for turnaround time to add new features and functionality can be improved.

Review Source

Response from Axero Solutions

December 14, 2021

Hi Sangeetha, Thank you for the feedback! We're thrilled that you're getting the most out of our REST APIs, reporting, and employee directory features. We strive to deliver the most on demand enhancements every month to the entire Axero community. If there are specific features that are top priority for you, please post in our Suggestions and Feedback forum. Our development team is always looking for ways to improve our platform and love to hear your thoughts about how to make Axero even stronger. The entire Axero team appreciates our partnership and wishes you a happy New Year! Sincerely, Alex, Axero Marketing Manager

CS

Cory S.  
Manager of Marketing and Communications  
Construction  
Used the software for: 1-2 years

### "My Review"

December 10, 2020

4.0

Pros

It's reletively easy to use and navigate and allows us to quickly update our company on new events.

Cons

File sharing is extemely basic and no options for sharing files outside of our company means needing to use separate cloud services for that. Also, the version control is almost non-existant. It's pretty basic.

Review Source

VR

Verified Reviewer  
IT Manager  
Events Services  
Used the software for: 1-2 years

### "Easy to setup and use "

December 7, 2020

4.0

Pros

Lots of features and a great UI. Was super easy to set up and most colleagues have zero problems using it

Cons

The “project management” feature of the software would need a lot of improvements. Calendar is limited to 10 colors

Review Source

Response from Axero Solutions

February 1, 2021

Thank you for your review! Project management is important and we'd love to learn where we could improve to provide an even stronger experience for you. Please share your feedback in our Suggestions forum. We look forward to learning more!

CS

Christina S.  
Communication Manager  
Construction  
Used the software for: Less than 6 months

### "First Time User - Communifire"

March 31, 2020

5.0

I have had a great experience with \[SENSITIVE CONTENT HIDDEN\] who has been our Rep. His training has helped me so much so that I can train our own ambassadors to use and update spaces. \[SENSITIVE CONTENT HIDDEN\] is easy to get a hold of, receptive and a great teacher. I trust that he will always understand my request and assists me immediately.

Pros

This software is perfect to communicate information to our entire company. I especially love the custom homepage which allows us to disseminate important information to our team real-time.

Cons

It would be helpful if there was a feature which will allow me to post on the main page carousel from other spaces only. I have to duplicate "HOT" announcements on the main page and for example HR.

Alternatives considered

[Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/)

Reason for choosing Axero

Best tools and looked easy to use for our staff who are not always tech savy

Review Source

Response from Axero Solutions

July 29, 2021

Thank you so much for your review, Christina! Have you tried our "featured" tool? This allows you to post content on a space and have it automatically appear on the main homepage. Please reach out to our support team if you have questions!

HS

Hector S.  
Art Director  
Aviation & Aerospace  
Used the software for: 6-12 months

### "Great Portal tool"

December 1, 2020

4.0

So far so good

Pros

I like the ease to use and the support team

Cons

The customization tools can be more user friendly

Review Source

Response from Axero Solutions

July 29, 2021

Hi Hector, Thank you so much for your review! On behalf of the entire Axero team, we're so happy that you're pleased with Communifire and that it's easy to use. We strive to have the most flexible intranet platform, so our Development team is always listening to our clients about how we can improve customization features. Please feel free to share your suggestions here: https://my.axerosolutions.com/spaces/77/communifire-support/forums/6118/suggestions-and-feedback I hope you have a happy and healthy new year. Sincerely, Alex, Axero Marketing Manager

TS

Tara S.  
Director of Communications  
Education Management  
Used the software for: 6-12 months

### "Very Customizable Platform"

March 17, 2022

5.0

Super professional and helpful!

Pros

Just like a website, pages can be built however you'd like and can be as detailed or as simple as you need.

Cons

There is a learning curb at first and can seem overwhelming. However, the extensive library of help videos and great on-demand customer service can answer virtually all questions within minutes.

Alternatives considered

[Jostle](https://www.capterra.com/p/130784/Jostle/)

Reason for choosing Axero

More features.

Review Source

Response from Axero Solutions

March 29, 2022

Hi Tara, I'm happy to hear that Axero's flexibility is working for your organization. As you highlighted, our resource library and Client Success team are always here to help. Please reach out to us if you have any questions. Sincerely, Alex, Axero Marketing Manager

CM

Christine M.  
Business Analyst\\Project Manager  
Insurance  
Used the software for: 6-12 months

### "I think the platform is very basic and not the robust solution it is presented as."

December 20, 2017

1.0

It gave our employees a new intranet to complain about. They didn't like the old one because it was dated, and they don't like the new one because (1) it's new, and (2) it doesn't have some of the basic functionality of the old one (developed in-house).

Pros

Easy to set up and navigate.

Cons

There are too many inconsistencies and quirks. It seems like it wasn't fully built out. Functionality was put in, but there's no depth to it. For example, the site member csv does not accurately report space membership. There are more examples, too numerous to mention here. We have reported these. Apparently, most are expected to be corrected in some phantom future release.

Review Source

RC

Reuben C.  
Director Client Solutions  
Financial Services  
Used the software for: 2+ years

### "Solid solution for Knowledge Base"

December 7, 2020

4.0

We have been somewhat successful at launching Communifire to our clients as a knowledge base, but it mainly gets used for internal training and as a resource.

Pros

The feature to create sub folders and to organize the articles in very specific way is very helpful.

Cons

It can be difficult to write articles, having to import images and format content can take a considerable amount of time and effort.

Review Source

LB

Lynn B.  
Chief People Officer  
Financial Services  
Used the software for: Less than 6 months

### "Great Intranet"

August 24, 2022

5.0

The service that Axero provides is top notch. \[SENSITIVE CONTENT\] our implementation manager, was AWESOME! He made the process very easy. He was very responsive and supportive.

Pros

The software is so easy to use. Once it is up and running - maintaining is so easy. It is very modern and appealing.

Cons

I can't think of anything that I didn't like.

Review Source

Response from Axero Solutions

August 31, 2022

Hi Lynn, The Axero team is thrilled that you're loving our platform! Our goal is to provide top notch support with our software and team - I will be sure to share your feedback with everyone here at Axero. Sincerely, Alex, Axero Marketing Manager

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