Who Uses This Software?

Outside caterers, franchises, sandwich retailers, restaurants. Spoonfed improves the efficiency of all sizes of caterer, from the smallest independent to the largest Food Service Management company.


Average Ratings

22 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $75.00/month
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Aptus Systems
  • getspoonfed.com/
  • Founded 2010
  • United Kingdom

About Spoonfed

Spoonfed is designed to make your drop-off catering business work better, while making your life easier. By automating processes and the transfer of information, Spoonfed will help you exceed customers' expectations and give you more time to focus on growing your business. With modules covering customer online ordering, back office order management, production lists, delivery planning, invoicing, menu creation, reporting and e-marketing, Spoonfed makes drop-off catering simple and efficient.


Spoonfed Features

  • Banquet Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Contract Management
  • Costing
  • Customer Database
  • Event Management
  • Facility Management
  • Inventory Management
  • Kitchen / Menu Management
  • Order Management
  • Quote Management
  • Recipe Management
  • Waitstaff Management

Spoonfed Reviews Recently Reviewed!


This software is a must have for any Buffet Company.

Mar 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its ease of use for customers and me. How accurate it makes the whole order process.

Cons: I need to have seperate software to manage customers payments on account.

Overall: I took over a business a while ago and they were using a manual method of buffet ordering and I decided I wanted to have an online ordering tool. I searched online and found spoonfed. The process of adding the my menu's was simple ( they did it for me) and since adding the portal on to my website have seen my buffets sales triple in the space of a few months. The order process for customers is easy and the functionality for me is great. This has also made the order process more accurate with very few mistakes and saves me at least a day a week of admin . The software is great and the company is constantly improving the system and whenever I have an issue nothing is too much trouble however minor. I cannot recommend this software enough, if you have this sort of a business then this software is just a must.

Recommendations to other buyers: Use it as soon as you can , it is easy to use and will benefit your business in many ways including saving immense amounts of time and increasing your sales at the same time.

Spoonfed

May 22, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The Spoonfed team operate a very close working relationship with their clients and this allows quick access to any issues or advice the customer needs.

It has a very user friendly interface that makes ordering products simple and quick. We migrated our existing clients from one platform to Spoonfed with ease and with little negative feedback.

The interface with Sage Pay allows ease of access to online transaction reporting which makes answering queries or reconciliation fast.

Cons: None, its a great product and I'm happy to put my name to any endorsement.

Overall: Great, the team are motivated, energetic and very customer focused. The product is stable, has to date a 100% up time and is developing all the time.

Aiding my business to grow and develop

Nov 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software has helped the business save so much time to collate and organise customer orders. We moved from a paper based/ email system of managing customer orders to having a fully flexible system that we can adapt to our business needs.

The Spoonfed team provide training upon sign up and also set up your menus so you are good to go and offer the service to your own customers.

Cons: The invoicing element saves so much time when billing customers however this can sometimes be clumsy and cumbersome if multiple persons ( from the same customer account ) place orders. You can sometimes have issues combining invoices as the system does not recognise orders from the same account.

Overall: Spoonfed is great! Invoicing customers is fast and just a few clicks of a button- Great for managing multiple customer accounts. Setting up customers on the system is easy- you can do this yourself or they can sign up themselves. Spoonfed also looks professional- you can link their platform to your own website so customers have a seamless ordering experience. I recommend!

Just what we needed

Mar 10, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use

Live information

Ability to amend cut off dates and prohibit certain order times

Front page dashboard gives snapshot of the week / month

Cons: Can be time consuming to update all the menus and add new things in

Overall: Using spoonfed in my business has made a huge difference. It has reduced errors in customer billing, reduced admin time and led to higher customer satisfaction as we are making less mistakes with orders.

Spoonfed has also put some responsibility back on the customer as they place their order directly, without us having to transfer the info over (leaving room for errors) as we had in the past.

The team at spoonfed have been very helpful in developing the site to better suit our environment and are quick to reply to any queries.

If I moved jobs to another company, unless they already had their own great hospitality admin system I would recommend implementation of spoonfed.

Please note that the comments above are my personal opinion only.

Spoonfed is a great catering tool!

May 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to input an order and send a guest a confirmation along with a request for a credit card. It is also very convenient that you can add automatic guest notes along with production notes that the guest can't see on their end.

Cons: I don't like that you are unable to "preview" a BEO. It automatically downloads the PDF. I also dislike that you are unable to add a menu item "on the fly". The system requires you to add it as a menu item on the back end.

Overall: The team at Spoonfed is incredible. Any problem (which are very few) that I have come across, they are very willing to help. They are also very accessible if you have any questions! Overall amazing program.CSRs have definitely contributed to our success. Thank you!

Le Pain Quotidien Catering service

Mar 08, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Calendar function and dashboard. The ability to see a summary of orders for defined dates. The ability to amend orders with ease and to communicate changes to customers easily.

Cons: Identifying an order and clicking on it does not then provide a shortcut to the customer profile. I need to search for the customer thereafter which adds time.

Overall: We use Spoonfed daily. We send five hundred orders through Spoonfed monthly and it is now an essential part of our business. We utilise the majority of functions to streamline the ordering process and to provide critical data to support our restaurants.

Recommendations to other buyers: No.

Great catering software

May 21, 2019
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The personal attention & help from executive is a main reason why we use Spoonfeed.

This software works best for our company because we do mostly drop off catering as opposed to full service events.

Cons:

European date format sometimes causes problems.

Creating menu items & menu item categories is not intuitive.

Menu codes are not necessary.

Special notes do not print on a delivery sheet. There is no need for both a delivery sheet as well as a kitchen sheet.

It would be helpful if the contact person in the order would automatically be the delivery contact. I end up entering the same info again 90% of the time.

Would like the # of guests to print on reports.

Would like the option to make orders visible to the restaurants or "release" the orders at a certain time.

We are using multiple 3rd party catering companies- these are listed as "other." would like to be able to have each 3rd party listed as its own payment method.

Overall: Executive has been the best to work with. Super helpful & responsive.

Good Software; Great Customer Support

Mar 07, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use especially as it relates to ability to update menus and hours as needed.

Cons: Boxed lunch functionality needs an overhaul - but it sounds like this is in the works. Also looking forward to the much-needed label printer.

Overall: Spoonfed has ok features, but what keeps us as a customer is their great customer support. The great thing is the company is receptive to feedback and seems to be always working on new functionality to improve features. When issues arise, customer support is quick to respond and help out and keep any interruption in service to a minimum. Very easy to use overall.

Recommendations to other buyers: Michael has been great to work with! He is always very helpful and quick to respond.

Does what is says on the tin

May 31, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and understand. Easy to enter data into the program.

Cons: Cannot produce an invoice for an order that is being paid by credit card

Overall: Spoonfed has provided us with brilliant software to manage a busy corporate catering business with many individual orders per day.

Changed the face of my business

Mar 08, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to navigate, online ordering has reduced phone calls, invoicing system makes it easy to keep on top of cash flow

Cons: invoicing system restrictive

not a full api with xero

Overall: Since introducing spoonfed to my business we have become more organised, structured, cash flow has improved and because of this we have free'd up some extra capacity and have taken on more customers! couldn't speak more highly of the service provided by the team, in particular Bobby.

Fantastic Software at an Incredible Price

Mar 07, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cost, clean look, ease of use.

Cons: You are unable to generate a pdf invoice for credit card orders.

Overall: Our catering business was growing quickly, and the variety of different systems we used was making it difficult to stay organized. I reluctantly began to investigate different software options, but I was hesitant because I know how expensive setup fees can be. I was blown away by how low the setup costs were, especially compared to some of the other vendors we spoke to.

The setup process was very quick, and we were guided by Michael the entire way. He offered direct training to our employees and answered all questions quickly.

The invoices that generate look professional. The production sheets are configurable. And online ordering is such a great convenience for customers and staff alike. I almost don't want to share how good this software is because it gives our business such a great advantage!

Long story short, I recommend Spoonfed without any reservation whatsoever.

Recommendations to other buyers: Delivery zones make it easy to enforce order minimums and delivery fees for specific areas.

Easy to use, very happy

Mar 07, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Customer support is great

looks professional on our website

Cons: There are a couple of things that I would like to add but I am sure they will come in the future

Cost for us is a little high per month as we are non profit and we mainly use the back end but are looking to grow in online orders

Overall: Happy with Spoonfed, it works to help all departments have their reports and know what everyone is doing.

The web interface is great as it integrates well and looks good.

I would happily recommend it

Improve business efficiency

Nov 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It generates great production sheet, and reports, that allows you to smooth the production in the kitchen

Cons: Client interface would need to be refreshed, and would need now to create an Spoonfed app since more and more clients want to order via their phone, and the website is not easy to handle on a smartphone.

Overall: Very good experience with Spoonfed. Their customer service is always quick to answer to any query

Great team on your side!

Mar 28, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer email integration, menu flexibility.

Cons: Some things have perhaps been over-thought, and could be simplified.

Overall: I first inquired about spoonfed as a result of their email marketing campaign. Rep followed up with me and as a former Caterer himself, was able to convey the value and quality of the spoonfed experience. The features really do make sense and are quite time saving. It is nice to have one point of communication with your customer which includes the menu, order entry, credit card transaction, email follow up and marketing. Best of all is the customer service: Rep is always available to answer questions, offer help and ideas and set aside time for further training even after the sale. That has made a huge difference in my capabilities with spoonfed and has resulted in a more efficient catering operation for my business.

Recommendations to other buyers: Simplify the terminology on buttons for the user. I.e.: "Print Order"

A Great Way to Save Time and Make Money

Mar 30, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to manipulate

Cons: No design options

Overall: Taken on spoonfed as my CRM and customer ordering module has allowed me to save time and make more money. It was easy to create the menus and ordering interface for the customers. All the time I spent taking orders is now in the customers hands. all the time worry about credit card info is now in theirs too. And guess what, customers are likely to order more and be more generous with tips when they are doing the ordering. This has been a big win for me.

Recommendations to other buyers: not at this moment

Easy to use but complete enough to drill down to the detail we required.

Jun 09, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: It is very easy to use although like anything the more time you put in with setup the more you can get from it so initially it can be a little time consuming if you're overhauling your menus but I think that is normal and the spoonfed team really helped us with this. The dashboard is great for a quick glance at your figures so you can track your targets each week and month. It also presents clear and flexible invoicing with just a couple of clicks. The fact that we can access it from anywhere with internet access is also extremely useful, vital in fact. It is often updated with handy extras that clients have suggested and spoonfed have identified. The only con is that I find it a little cold and slightly unintuitive for clients to use at first but this can often be a symptom of your menu rather than the spoonfed software. I'd simply say try it

User friendly sales generator

May 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to set up and implement. User friendly.

Detailed reports.

Great support team in place.

Cons: Client/customer data entry has limited autofill and data carryover - a bit time consuming/repetitive.

Overall: We are capturing more sales with more ease. Setup of the platform could not have been easier.

Stellar customer service.

Mar 10, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer service, lots of features

Cons: Design, intuitiveness

Overall: Customer service is one of the best features of Spoonfed. It's quick, personal, and very helpful. Spoonfed as a program does mostly everything we need it to. Sometimes what you can do is limited (can't add random discounts or items, need to configure through a long menu configuration progress) but this also helps keep the business consistent.

Spoonfed gives you the confidence to grow your business and keep your customers

Apr 27, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: In just 8 months Spoonfed has helped us grow our corporate catering turnover by 1000%. Beyond that bottom-line impact we have been given the complete confidence to grow the business, retain customers and attract new ones by the simple fact that all our back of house operations are taken care of in one place.

I cannot fault the Spoonfed experience in the slightest and I am speaking genuinely when I say that it has revolutionised our business.

Spoonfed love

Mar 07, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: The representative has been a joy to work with and followed our pace as we were able to grow. Looking forward to them improving functions even more.

Portsmouth Hospitality goes Online

Mar 13, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: Seamless change to online ordering for our busy hospitality section. Spoonfed were particularly patient and supportive throughout the whole process.

Great overal product!

Apr 18, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is great! Also, thumbs up for the customer service! User friendly and the client has control over his or her order, so it makes everything easier.

Cons: I can't think of anything I disliked...