--- title: "Recollective Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Recollective Software - reviews, pricing plans, popular comparisons to other Market Research products and more." source_url: "https://www.capterra.com/p/129365/Recollective/" page_type: "product" language: "en" --- # Recollective Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Recollective ## What is Recollective? Recollective is an industry-leading qualitative research platform. Our platform enables businesses to engage in conversations and discover deeper insights that drive better business decisions. As a complete solution, Recollective’s comprehensive toolset allows researchers to conduct both asynchronous and live studies in the same environment including digital ethnographies, journaling, live focus group sessions and ongoing communities at any scale or duration. ## What is Recollective used for? [Market Research](https://www.capterra.com/market-research-software/)[Qualitative Data Analysis](https://www.capterra.com/qualitative-data-analysis-software/)[Video Interviewing](https://www.capterra.com/video-interviewing-software/) Top alternative Featured Overall rating Based on 58 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $600 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Recollective?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://recollective.com&name=Recollective) ## Recollective Overview Updated August 2026 AI summary Recollective is a cloud-based platform for market research, polling, qualitative data analysis, and video interviewing, serving organizations from small businesses to large enterprises. It offers tools for survey creation, participant management, data import/export, reporting, and live video sessions. Notable capabilities include generative AI and survey sample management, supporting collaborative research and actionable insights across teams. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Recollective 4.7 (58) VS. [5.0 (20)](https://www.capterra.com/p/231981/Quizell/reviews/) Starting Price $600 Flat Rate Starting Price $15 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (58) Ease Of Use 4.9 (68) Value For Money 4.6 (50) Value For Money 4.9 (64) Customer Service 4.8 (55) Customer Service 5.0 (56) ## Recollective alternatives [4.6 (453)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Zonka Feedback](https://www.capterra.com/p/137773/Zonka-Feedback/) [4.8 (68)](https://www.capterra.com/p/137773/Zonka-Feedback/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/137773/Zonka-Feedback/) [YouGov Surveys: Self-serve](https://www.capterra.com/p/184816/YouGov/) [4.2 (36)](https://www.capterra.com/p/184816/YouGov/reviews/) Starting price $1.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 75% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/184816/YouGov/) [SurveyLab](https://www.capterra.com/p/80891/mySurveyLab-com/) [4.9 (62)](https://www.capterra.com/p/80891/mySurveyLab-com/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/80891/mySurveyLab-com/) ## FAQs about Recollective Overview ### Which roles and teams benefit most from Recollective? Recollective is most used by research managers, insights teams, and directors who run qualitative studies, manage online communities, and synthesize participant feedback into actionable findings. Analysts, consultants, and project coordinators rely on it to organize studies, streamline collaboration, and deliver stakeholder-ready reports that support marketing, customer, and institutional research decisions. Answer based on 58 reviews Overview ### What company size and specific industries is Recollective built for? Recollective is designed for marketing research professionals at agency and enterprise organizations, particularly those focused on qualitative research. It suits teams that conduct research within agencies or large companies rather than small businesses, and it is aimed at users working in market research and related research functions. Features and Usability ### What are the key features of Recollective? Recollective includes core data collection tools for online qualitative research, with project setup, participant management, and survey logic cited most often by reviewers. It also offers online communities, customizable activities and questions, multimedia capture, live video interviews, and real-time reporting, plus differentiators such as generative AI and customizable branding. Answer based on 27 reviews Getting Started and Support ### How easy is it to set up research projects in Recollective? Recollective makes project setup approachable for most research teams, with flexible activity design, customization, and helpful launch support. Marketing researchers, moderators, and client teams often find the platform intuitive, though some mention setup can feel cumbersome for complex studies, smaller projects, or when reusing old studies and exports. Answer based on 27 reviews Getting Started and Support ### What training and onboarding options does Recollective offer? Recollective provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided learning, while documentation and videos offer self-paced reference material for setup, feature review, and ongoing use. Answer based on 1 reviews Getting Started and Support ### What customer support options does Recollective offer, and how do users rate the experience? Recollective offers email/help desk, a knowledge base, phone support, and chat. Users generally describe support as fast, accessible, knowledgeable, and helpful with workarounds, pre-launch checks, and troubleshooting. Some note weaker after-hours or weekend help, and a few wanted more direct participant support for certain projects. Answer based on 34 reviews Features and Usability ### Is Recollective easy for admins and participants to use? Recollective offers a clean, easy-to-learn interface for moderators, clients, and participants, with customization and mobile access that many teams value. Research and insights teams often find navigation simple, though some users mention login friction, dense feature menus, and a few participant experience issues on phones or filtered study flows. Answer based on 23 reviews Features and Usability ### How well does Recollective handle participant management? Recollective supports participant management well through screening, segmentation, scheduling, branding, and study administration tools that help research teams stay organized. Market research teams and community managers often like how easy it is to review participant information and manage activities, though some workflows may still require manual coordination or outside recruitment steps. Answer based on 23 reviews Features and Usability ### How good is Recollective for survey logic and branching? Recollective handles basic survey logic and segmentation well for many qualitative studies, but advanced branching has some limits. Research teams often like the flexibility for activities, polls, and targeted tasks, while some market researchers want stronger skip logic, piping, multi-segment filtering, and more built-in options instead of workarounds or external surveys. Answer based on 19 reviews ## Features AI summary Based on 1,387 Market Research reviews Capterra data shows that buyers of market research software rank the following features as their top priorities: - **Reporting & Statistics** (**39%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**51%**) - **Survey Builder** (**50%**) Recollective supports **Surveys & Feedback** and **Survey Builder**, giving research teams the tools to collect participant input and create custom surveys for different studies. However, it does not offer **Reporting & Statistics**. Instead, it provides other features that reviewers also rate as important, including **Reporting/Analytics** (**41%**), **Data Import/Export** (**40%**), and **Statistical Analysis** (**41%**). These features help businesses review findings, move data between systems, and examine results in more detail, allowing teams to turn research input into clearer decisions. Reporting/Analytics 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Data Import/Export 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Import and export data to and from software applications Panel Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Conduct and manage panel discussions for the purpose of market research Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Recollective 40 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Data Collection: Process of gathering, measuring, and analyzing accurate data - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Interview Management: Create and track interviews with a reminder system - Live Results Sharing: Present live poll results to audience - Live Video Interview: Remote interview conducted between an interviewer and a candidate using video conferencing technology - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multimedia Support: Supports various file formats - Online Polling: Survey or poll in which participants communicate responses via the internet, typically by completing a questionnaire on a web page - Panel Interviews: Type of interview in which a candidate faces multiple stakeholders simultaneously - Panel Management: Conduct and manage panel discussions for the purpose of market research - Q&A Management: Allow users to collaborate and ask questions regarding folders and/or documents within the system - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Session Recording: Record active support and chat sessions for auditing and training - Single Sign On: Allow users to access multiple services after entering their login credentials once - Skill Assessment & Scoring: Evaluate the candidate's performance and score them for further assessment - Statistical Analysis: Apply statistical/mathematical models to sets of data - Survey Builder: Create and manage surveys - Survey Sample Management: Manage sample of audience for conducting market research surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Call Recording: Record and playback video calls - Video Conferencing: Connect with meeting participants remotely over video --- Get Advice We can help you find the software with the features you need. Features 4.5 (58) 4.5 Based on 58 reviews ## Pricing Value for money 4.6 (50) [View pricing plan details](https://www.capterra.com/p/129365/Recollective/pricing/) Basic $600.00 Flat Rate, It includes: - Hassle-Free Hosting - Support - Unlimited Activities - Unlimited Admin Accounts - Upgrades Value for money 4.6 (50) 4.6 Based on 50 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (55) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (55) 4.8 Based on 55 reviews ## User reviews Overall rating 4.7 Based on 58 reviews Filter by rating 5(43) 4(14) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent KS Kate S. Research Lead Market Research ### "A fantastic choice for qualitative research" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 27, 2024 Looking forward to running more studies with them soon Pros Fantastic support team and very user friendly platform Cons Hard to say! The segmentation takes a bit of getting used to but all the resources are there to help you. Alternatives considered [Indeemo](https://www.capterra.com/p/205445/Indeemo/) Reasons for choosing Recollective Multiple reasons................................... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 28, 2024 Thank you for your kind words, Kate. We're happy to support you and your team! RE Rebecca E. N/A Individual & Family Services ### "Amazing Customer Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 30, 2022 Pros There is so much to love about the product. Just to name a few the easy user-friendly interface and new features are updated frequently and customer support is always there to answer any question. Cons I am still getting used to the layout of the product and figuring out what options work best for me and my clients. I would need more time using the product to lay out definite cons. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VF Vince F. Director Market Research ### "Overall, very satisfied with their product." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 23, 2022 Overall positive experience as a user and also from the participants. Also very much appreciated the online support. They answered any question very fast and offered a project pre launch check to make sure we had no issues. Pros Doing a online community seemed scary at first, but using Recollective made the whole process simple and easy. Easy to use and very simple to setup a project. Cons If there is one con, it would be the project layout. You pretty much have to do each activity separately. Can become confusing if your project is long. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MT Mamadou T. CEO Electrical/Electronic Manufacturing ### "I like recollective" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 29, 2021 Pros I like recollective your sistem is perfect Cons your sistem ligne but is good thanks you Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LM Lisa M. Director of Client Solutions Market Research ### "Recollective and how we use it" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 3, 2021 This is a platform that we use on a regular basis at my company. This platform is generally easy to use and my clients have been pleased with the results. Pros This product is relatively easy to use. The customer service and help desk are easy to reach and are fast to respond to any questions. The platform management is helpful and allows us to focus more on our respondents than on the technical parts Cons The only real issue has been with after-hours support and weekend support. It's always harder to get the help needed when it's after hours. Alternatives considered [Aha!](https://www.capterra.com/p/144020/Aha/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 7, 2021 Thanks Lisa. I'm not sure if you knew, but last month we extended our support hours to 6AM - 10PM and added in more staff for weekend support. You should find it easier now to reach us if you ever need help! Cheers Stephen LB Ludmila B. Senior Project Manager Market Research ### "Recollective Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 28, 2021 My overall experience with Recollective has been great. The programming is fairly easy and the support team is amazing. Thank you! Pros I love the flexibility of the software and the ease of use. Things are intuitive but whenever I had a question or an issue the support team is always there to help. They are very responsive and helpful. Cons Some features are missing or harder to set up however the recollective team is always listening and add the new requests to the list of future development. So if something is missing from the software that you need make sure to mention it to the support team and you might actually see it in the next software update. Switched from [itracks](https://www.capterra.com/p/198393/iTracks-GO/) REcollective is cheaper plus for a lot of our studies we need to make sure the team and software resides in Canada and recollective is able to provide that. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 31, 2021 Thanks for your kind words Ludmilla! We have so much more to come for Recollective! JB Jen B. Principal Market Research ### "Outstanding software and service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2021 Pros Constantly introducing new user-centric features. Cons There remain some features we currently buy from other providers and would prefer to have integrated here. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Michael F. Grants Management Specialist Research ### "Recollective" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 17, 2020 Looking for new CRM software with better user experience Pros Intuitive and user friendly UI; engaging means of customer outreach and interaction; product customizability Cons Text formatting has room for improvements; no mobile app currently exists; data export process can be cumbersome Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KS Kyle S. Market Research Analyst Market Research ### "Great platform and great customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 September 13, 2019 We're learning about our audience on a weekly basis. This helps us form an ongoing community of volunteers who provide feedback and insight regarding numerous research questions from all around our organization. Pros I like that it's easy to use. The features are great, and I really appreciate the customer service. Cons That we can't do seemingly basic logic in Activities without having to create segments. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JB Jay B. Senior Strategist Market Research ### "Easy to use, great tool for interesting market research projects" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 12, 2019 Pros This software is incredibly easy to program and administer. And for respondents, it's fun and easy to participate and complete the activities. New multimedia tools and functionalities are added all the time, which makes it more exciting to do my job :) Cons This software could be better set up to port respondents from recruitment surveys into the community itself; especially for ad hoc projects, it can be a pain adding people using the import tools provided. Similarly, payments and incentive management need improvement. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 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