# Page 2 | Recollective Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Recollective the right Market Research solution for you? Explore 58 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129365/Recollective/reviews --- Recollective 4.7 (58) [View alternatives](https://www.capterra.com/p/129365/Recollective/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Recollective ## Showing most helpful reviews Showing 26-50 of 58 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jennifer A. SVP, Digital Hives and Online Communities Market Research Used the software for: Less than 6 months ### "Excited to be using the Recollective platform!" February 5, 2019 5.0 The Recollective team has been among the best vendors I have ever worked with in terms of support, contracting and general capability, knowledge and dedication to client satisfaction. I'm excited for 2019 and beyond. Happy to talk to anyone thinking of using the platform to share our experience to date. Pros We recently contracted with Recollective to run our thriving Digital Hives business because it offers best in class features like heatmapping, video and photo capture and editing, robust live chats, an amazing backend moderation, analytic, word cloud, video transcription, and storytelling suite of tools. Add in ease of set up, amazing customization opportunities and member onboarding tools and it's simply the best of the best. We're two weeks in to our contract and already up and running with our clients- internal and external- who are equally thrilled. Cons Nothing yet! The only reason I didn't give it a 10 for recommendation is that it is early days yet and I need to see how the ROI shakes out but I have every expectation that we are going to be as financially thrilled as we are performance thrilled. Review Source Alfonso R. Research Consultant Market Research Used the software for: 6-12 months ### "A powerful and easy to use tool" August 28, 2019 5.0 My experience with Recollective has been good so far. As I get more efficient at programming and moderating I try to integrate it in as many projects as I can. I have now used it for qual only and qual and quant mixed projects effectively. Pros It would have to be ease of use and the intuitive way the software works. That paired up with great customer service in case something goes wrong is a very powerful combination. Cons I have found that Recollective is sometimes too advanced for smaller tasks we need to carry out in some of our smaller projects and we just can't justify the expense in those cases. Perhaps a more basic version at a cheaper price would fill that gap. Review Source Alejandro C. Analista de Investigación Market Research Used the software for: 1-2 years ### "So friendly and intuitive... but needs a little improvement" February 6, 2019 5.0 I would say 9 out of 10. still is better than other platforms and especially the help desk is unbeatable. Pros First of all, the help desk is great, it is fast responsive and very friendly, Their use of screen capture videos is enormously helpful. The platform is easy to use and has very good features, specially when as an administrator you need to navigate through the answers. The fact that is smartphone adapted is also fantastic. We hardly receive help notices from users. Cons As a market researcher, there are some features that would be great if improved. I.E. piping answers from previous questions or show/hide answers from previous questions. It amazed me that it was not possible to delete a participant from the database. This brought me quite a problem in my current project . It should also allow multiple tasks in a single screen. Review Source Sarah M. Creative Director and Quant Analyst Market Research Used the software for: 2+ years ### "Recollective has been a great partner." September 4, 2019 5.0 Pros We selected this platform years ago when we were vetting new solutions for running online qualitative studies. Once we chose to move forward with Recollective, we have appreciated its ease of use for both ourselves and our respondents as well as its constantly evolving sets of tasks and activities. Throughout the years, Recollective's functionality has become increasingly more robust and any limitations have been consistently addressed. Cons Overall, I do not have many, if any, dislikes about this software. Frustrations from earlier iterations of the software have been addressed throughout the years. If anything, I occasionally find a certain funtion I want isn't available, but experience has shown me that those limitations are frequently addressed as new features roll out. Review Source SW Sigrun W. Art Director Market Research Used the software for: 2+ years ### "We like using Recollective" August 27, 2019 4.0 We're trying to dig deep into the patient experience and keep them engaged and interested in sharing their lives with us. Pros I like the clean layout of the pages. This allows users who are not tech-savvy to easily navigate through the site. The activities are easy to set up. Cons I wish there were some more activities. Also, we use this product differently than other companies. We like to set up a "project" for each segment that we are working with even though they are part of the same overall project. Reason for choosing Recollective Recollective had new activities that were added. Review Source Ivey C. Director Market Research Used the software for: 2+ years ### "Best community/discussion board platform" September 10, 2019 5.0 We always turn to Recollective for our digital qualitative needs and think of them as our go-to partner. On top of having a great platform, they are also great consultants that we know we can rely on to help us figure out the best approach. Pros We've tried many online platforms, but Recollective has become the go-to for us. It has the most user-friendly platform, the most robust features, and the best back-end analysis tools that we've seen across platforms, and for a comparatively reasonable price. Cons There always seems to be some kind of question type that we think of that we're not exactly able to do on the platform. However, the IC's are always great at offering up work-around solutions, and the team is constantly updating their features and tools. Review Source LM Lisa M. Director of Client Solutions Market Research Used the software for: 2+ years ### "Recollective and how we use it" June 3, 2021 5.0 This is a platform that we use on a regular basis at my company. This platform is generally easy to use and my clients have been pleased with the results. Pros This product is relatively easy to use. The customer service and help desk are easy to reach and are fast to respond to any questions. The platform management is helpful and allows us to focus more on our respondents than on the technical parts Cons The only real issue has been with after-hours support and weekend support. It's always harder to get the help needed when it's after hours. Alternatives considered [Aha!](https://www.capterra.com/p/144020/Aha/) Review Source Response from Recollective June 7, 2021 Thanks Lisa. I'm not sure if you knew, but last month we extended our support hours to 6AM - 10PM and added in more staff for weekend support. You should find it easier now to reach us if you ever need help! Cheers Stephen DL David L. Co-Founder & President Market Research Used the software for: 2+ years ### "Constantly evolving enterprise platform" August 26, 2019 5.0 Perfectly suited for use as either an short term online focus group or ongoing Market Research Online Community. Pros User-friendly functionality, variety of question types, and good analysis tools. Cons Merging demographic variables with participant records. Reason for choosing Recollective More user-friendly questions and interface. Review Source VR Verified Reviewer New Business Manager Market Research Used the software for: Less than 6 months ### "Best Platform I've Ever Used!" February 5, 2019 5.0 Pros The platform is incredibly user-friendly and easy to use. Truly, a dummy could maneuver through the site. At the same time it's attractive and allows for great customization. We were looking for something that encouraged file-sharing and multimedia collection as well, and Recollective exceeded our expectations with their capabilities. Cons Nothing! Seriously I cannot think of any cons at this point, and any SLIGHT improvements that do come to mind when I mention them to my support team they're quick to provide workarounds or look into implementing. Review Source VR Verified Reviewer Insights Catalyst Market Research Used the software for: 1-2 years ### "Customer Friendly Interface" February 6, 2019 5.0 Online communities is a good option to connect with respondents from any geographics . We got good and valuable insights for many of our projects for international clients. Pros The user interface is very easy to comprehend, and we can edit the look of the page as per requirement. It gives options to analyze the responses in a detailed and more insightful manner. Cons Looks plain and simple, needs to be more colorful. Review Source LZ Laura Z. Associate Market Research Used the software for: 6-12 months ### "Satisfied Market Researcher" August 28, 2019 5.0 Pros The features of Recollective by far outpace competitors on the market. The task types allow us to be really creative with our research, and the intuitive interface makes it really easy on respondents. Cons I'm not the biggest fan of having a centralized bank of profile fields instead of having them separated by project. If we have repeat respondents who are in multiple studies, it adds extra work to delete irrelevant profile fields from exports. Not a big deal, but wasn't something we had to do on our previous platform. Review Source LB Ludmila B. Senior Project Manager Market Research Used the software for: 1-2 years ### "Recollective Review" May 28, 2021 5.0 My overall experience with Recollective has been great. The programming is fairly easy and the support team is amazing. Thank you! Pros I love the flexibility of the software and the ease of use. Things are intuitive but whenever I had a question or an issue the support team is always there to help. They are very responsive and helpful. Cons Some features are missing or harder to set up however the recollective team is always listening and add the new requests to the list of future development. So if something is missing from the software that you need make sure to mention it to the support team and you might actually see it in the next software update. Switched from [itracks](https://www.capterra.com/p/198393/iTracks-GO/) REcollective is cheaper plus for a lot of our studies we need to make sure the team and software resides in Canada and recollective is able to provide that. Review Source Response from Recollective May 31, 2021 Thanks for your kind words Ludmilla! We have so much more to come for Recollective! JB Jay B. Senior Strategist Market Research Used the software for: 2+ years ### "Easy to use, great tool for interesting market research projects" September 12, 2019 5.0 Pros This software is incredibly easy to program and administer. And for respondents, it's fun and easy to participate and complete the activities. New multimedia tools and functionalities are added all the time, which makes it more exciting to do my job :) Cons This software could be better set up to port respondents from recruitment surveys into the community itself; especially for ad hoc projects, it can be a pain adding people using the import tools provided. Similarly, payments and incentive management need improvement. Review Source VR Verified Reviewer Vice President Market Research Used the software for: 2+ years ### "Most user-friendly online community tool!" February 5, 2019 5.0 Makes online communities a breeze, and also helps with some tasks we never expected (initial pre-screening of respondents, homework assignments, etc.) Pros It's easy to set up, monitor, and download responses - user-friendly in every way! Clients also like being able to monitor themselves in real time. Cons It lacks a bit of the customization we'd prefer when setting up tasks on individual screens, but for the most part we've been able to work around those kinks. Review Source VR Verified Reviewer President Research Used the software for: 2+ years ### "Full Service Functionality " February 6, 2019 5.0 I have worked with the recollective platform for years, designing research projects to answer unique client questions. Recollective is cutting edge, competitive and highly customizable. Pros The ability to custom create an interactive and engaging research program that Is easy to use and is highly accessible for the end-user. Cons I think it requires some real research expertise to produce meaningful insights. Review Source VR Verified Reviewer Qualitative Director Peru Research Used the software for: 2+ years ### "Yes we can!" September 5, 2019 4.0 I like the overall experience but there are several things that could be improved for increased flexibility Pros It is customizable and very intuitive. You really don't need to think much about the exercises. Cons User interface is not as friendly, login in is complicated and not as easy as other platforms or apps. Review Source Michael F. Grants Management Specialist Research Used the software for: I used a free trial ### "Recollective" January 17, 2020 4.0 Looking for new CRM software with better user experience Pros Intuitive and user friendly UI; engaging means of customer outreach and interaction; product customizability Cons Text formatting has room for improvements; no mobile app currently exists; data export process can be cumbersome Review Source Dan S. Senior Analyst Market Research Used the software for: 2+ years ### "Dummy proof for any researcher to use for online communities" February 6, 2019 5.0 Pros Very easy to figure out all the ins and outs of the platform, intuitive for researcher and participants Visually appealing site, can custom brand the site/study colours and logos Support is readily accessible Cons Wish there was more quant/survey features; more advanced skip/display logic, piping Review Source Dominique B. Analyste senior Market Research Used the software for: 6-12 months ### "A flexible tool and an amazing client service" February 5, 2019 4.0 Pros \- Responsiveness of the staff on the platform. We always receive an answer in less than an hour. Their also are always available to help us. - The platform allows to do many things. The graphs are very helpful Cons \- The text editing tool is not user friendly. It is hard to indent, change the color of the font. When you change the size it removes all the formatting (bolding, color, etc.). It is impossible to have bullet points of a bigger size than the one by default. - Word clouds take into consideration all the small words like articles or preposition which makes it useless. Review Source SK Sri K. V P head of operations Market Research Used the software for: 1-2 years ### "Feedback from INI" February 6, 2019 5.0 Pros Easy to set up an online qualitative community on the platform Cons The Connection to external platforms is limited Review Source MT Mamadou T. CEO Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "I like recollective" July 29, 2021 4.0 Pros I like recollective your sistem is perfect Cons your sistem ligne but is good thanks you Review Source CS Christi S. Partner Management Consulting Used the software for: 2+ years ### "A great alternative to Survey Monkey" February 6, 2019 4.0 Overall, I have been very happy with Recollective and I have had very positive comments from clients who have used the tool. We have used it to validate strategies and HR initiatives and it has worked very well to gain employee feedback on concepts and prioritize different options. Pros It has many engaging ways to capture data and also share content. Cons Unless I pay an archive fee, I am not able to use a past study to create a new one. Setup is still somewhat cumbersome. Review Source ML Melinda L. Partner Research Used the software for: 1-2 years ### "A great investment in deeper more insightful learning." July 9, 2019 5.0 A critical element of a broader set of tools that led to timely learning and depth of understanding on multiple engagements. Pros Super intuitive, 24/7 support, design help and brilliant and professional team willing to help in every way possible. Cons No issues at all. If I had to make a wish - that they had a team of moderators on hand in times of need. That said, they make great recommendations. Review Source Rafal T. Senior Market Research Manager Research Used the software for: 6-12 months ### "Softwere for online research" February 6, 2019 5.0 We are a middle local research agency and we were looking for toll that can be used in various types of projects for different client. Flexibility of Recollective is a huge advantage when we have to fit one tool to different cases. Pros Simplicity of the offer - is easy to predict the annual cost of usage. Flexibility of methods - you can mix all important tools together and create the research that fits to your needs. Cons To be honest - I can not find anything to write about Review Source BH Becca H. Director of Customer Loyalty and Insights Internet Used the software for: 2+ years ### "Recollective is such a versatile tool!" August 26, 2019 5.0 Pros I have used Recollective for so many different use cases throughout the years from informing content design to bringing segments to life to sensory research. I love the different functionality and continued innovation around product features! Cons Hmm... there's really not a lot that I don't like, especially as Recollective has continued to releases features. I guess one thing that's slightly frustrating is there are limited changes I can make to an activity once it's live. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.