Who Uses This Software?

Marketing research professionals at both agency and enterprise organizations with a focus on qualitative research.


Average Ratings

21 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $500.00/one-time
  • Pricing Details
    Starts around $500 USD for 3 day studies. Annual licenses available.
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Ramius
  • www.ramius.net
  • Founded 1999
  • Canada

About Recollective

Recollective is a cloud-service provider. We're focused on building software to enable agencies and businesses to engage in conversations, discover information and discern insights that drive better business decisions. Using Recollective's comprehensive online qual tools, researchers can collect text, photo and video media, conduct card sorting, fill-the-blanks, image markup and video markup exercises plus a quant-style tasks such as polls and grids on mobile and at any scale or duration.


Recollective Features

  • Benchmarking
  • Compensation Management
  • Data Management
  • Email / Online
  • Face-to-Face
  • Panel Management
  • Paper-Based
  • Phone-Based
  • Sample Management
  • Statistical Analysis
  • Survey Management

Recollective Reviews Recently Reviewed!


DIY Community for a fraction of the cost

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love the intuitive, user-friendly software Recollective offers. It's easy for me and my team, as well as our customers, to use the platform. Customer service is responsive, helpful, and proactive.

Cons: There's almost nothing not to love about Recollective. Improved survey logic flow would be a great benefit, but for the meantime they've made it easy to link to external surveys.

Overall: I've been working with Recollective platforms for more than 5 years now, and I've always loved the experience. Pricing is just-right, the interface is great. Recollective was the first provider I looked up when I got the budget for a community.

Capterra loader

They get what I'm trying to accomplish with my research...

Feb 05, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I've used this software for 4 or 5 projects so far, and for the most part, it's very easy to use and has just the right amount of functionality in terms of question types, activity scheduling, etc. The BEST part is that you're not on your own - they offer a pre-launch checklist that covers all your settings and makes suggestions to help your activities be clear for the participants, and ensure that the data comes out clearly in the reports feature. They also offer helpful video tutorials for every function of the software.

Cons: The software I used before this was much more limited, but the support was more comprehensive, in that the support team would reach out directly to participants. With Recollective, I have to act as the go-between most of the time, which takes away from my time to read and moderate. They should really offer a 'deluxe' package that includes this service!

Overall: Overall, this software is a great value for the money. It's easy to set up, very visually appealing, and user-friendly. And the customer support reps in the chat feature are very knowledgable. I plan to continue using for future projects.

Capterra loader

So friendly and intuitive... but needs a little improvement

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: First of all, the help desk is great, it is fast responsive and very friendly, Their use of screen capture videos is enormously helpful. The platform is easy to use and has very good features, specially when as an administrator you need to navigate through the answers. The fact that is smartphone adapted is also fantastic. We hardly receive help notices from users.

Cons: As a market researcher, there are some features that would be great if improved. I.E. piping answers from previous questions or show/hide answers from previous questions. It amazed me that it was not possible to delete a participant from the database. This brought me quite a problem in my current project . It should also allow multiple tasks in a single screen.

Overall: I would say 9 out of 10. still is better than other platforms and especially the help desk is unbeatable.

Glowing Report.

Feb 06, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really like the number of features and methods of collecting data that recollective offers, it allows us to be very creative with our studies and keeps participants engaged.

Cons: There isn't much to dislike about this software, however sometimes due to the number of options and features it can be difficult to navigate.

Overall: Overall my experience has been very positive - they have been a great partner to us, and very good to work with.

A Medium for Deeper Insights

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Recollective allows us to develop qualitative projects that give us the ability to really dig into how different consumers make decisions, shop, perceive things and so much more. The ability to design activities that strategically uncover how individuals respond to a variety of elements or exposure to information or images is truly valuable. The software is also easy to use and intuitive for moderators, clients, and participants.

Cons: The only element I dislike about the software is the way in which the data is exported. While there are a variety of options, I find that the way it exports is not very user-friendly as the commentary or probes made under any activity are separated from the original responses, making it difficult to follow.

Overall: Overall, Recollective is our platform of choice for online qualitative work. It has proven to be effective in helping us reach the objectives of a variety of projects. Additionally, the team at Recollective is an absolute pleasure to work with.

Comments about Recollective

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Recollective is very friendly to use for all the admins and participantes. To program the activities is simple and quickly, and I am very satisfied about the different type of homeworks that we can use.

Cons: I'll like we could filter various segments at the same time, because some occasions, I need to review for age + gender + city, and the software don't leave me.

A great alternative to Survey Monkey

Feb 06, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It has many engaging ways to capture data and also share content.

Cons: Unless I pay an archive fee, I am not able to use a past study to create a new one. Setup is still somewhat cumbersome.

Overall: Overall, I have been very happy with Recollective and I have had very positive comments from clients who have used the tool. We have used it to validate strategies and HR initiatives and it has worked very well to gain employee feedback on concepts and prioritize different options.

Capterra loader

The best community platform out there

Feb 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Customer service - they're all very friendly and efficient. The pre-launch checks are a really nice touch that wasn't expected or paid for!

Cons: Particularly for multi-market studies, you should be able to save email templates that you use often. At the very least, have the commends appear in the chosen local language

Overall: Very good, we use them often and will continue to do so

Capterra loader

Good plataform but has some details

Feb 12, 2019
3/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The plataform is easy to use and understand for the people behind the study. The results are shown in a friendly way that is easy to share and explain to clients.

Cons: But still has some details to fix in the users interface for the people participating in the study. For example, let's say that the study has a filter, if a person doesn't fit the filter is shown the customizable message of "you didn't pass" but still under that message there is a "continue" button that leads you to a login page. That is confusing and people dont understand what to do. Other example, the cards type activity where you have to drag the cards into categories, that is not the same in a phone, you can't drag them. Also, the main page for users should be more friendly and the fact that it should be able a way to create a direct access on the phone, etc. Like that, I have seen other examples that needs to be worked with UX (user experience) for the participants. We need them to feel comfortable with the plataform and come back for more.

Overall: Like i said is a good plataform easy to work with but still has some problems with UX.

Recollective use

Feb 11, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: - I like that it's easy to navigate

- It's easy to learn. It probably took me a few tries before I got really comfortable using it without assistance

- Love that users can upload and download images.

- like that users can email you directly through the site if they need help trouble-shooting

Cons: - Maybe more functions can be added re. image sort and ranking

Overall: I've had a great experience using Recollective and look forward to seeing the new developments in the new couple years. I think its a great alternative to the system that we have in place using hardcopy journals. This digital platform allows us to review participants information instantly.

Capterra loader

Quick answers

Feb 06, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love when you feel the other is online and is ready to help you.

Cons: Sometimes my needs are not well undestood. I think it is because I speak in spanish.

Overall: It Will be helpfull if we could send screeners through the platform to recuirt participants. In that way I can recruit with the platform.

Best Platform I've Ever Used!

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The platform is incredibly user-friendly and easy to use. Truly, a dummy could maneuver through the site. At the same time it's attractive and allows for great customization. We were looking for something that encouraged file-sharing and multimedia collection as well, and Recollective exceeded our expectations with their capabilities.

Cons: Nothing! Seriously I cannot think of any cons at this point, and any SLIGHT improvements that do come to mind when I mention them to my support team they're quick to provide workarounds or look into implementing.

Capterra loader

Our Preferred Qualitative Methodology

Feb 05, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The response versatility (9 different types!) has changed the way we think about qualitative research. Before stumbling upon Recollective, online "focus groups" were limited to text and photo uploads. Now we glean insights from selfie videos, interactive attribute sorts, image mark-ups, video reviews, and much more.

Cons: Site and study configuration was intimidating for our first few projects. The settings are quite robust, and although we appreciate the ability to personalize each study on the micro level, we have found it takes some trial and error to feel confident about site and study setup options.

Overall: When our consultancy adopted Recollective as our preferred qualitative software, we quickly realized it was an upgrade from our previous vendor - one that was mutually beneficial for both ourselves and our clients. When you know you are utilizing an industry best practices tool, and you know your clients are receiving unprecedented results, everybody wins.

Just a great tool - exactly right

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It just seems like the exact right tool for this kind of work (online focus groups and research). I work with a lot of online tools, and this one jumped out at me immediately as a tool that had been given a ton of thought and support. Great UI, excellent customer service, intuitive controls, lots of options. They even send you a review audit before you launch a study with suggestions on how you might tweak the settings or make it work better. I know I gave all top ratings so it seems like I'm just blowing through the review, but I honestly can't think of anything that deserves a lower rating.

Cons: I really just like it. If I had to, I could make a few nitpicky suggestions about the interface, reporting, etc, but all of these are minor issues.

Overall: Brand research and focus groups - great experience overall.

Most user-friendly online community tool!

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to set up, monitor, and download responses - user-friendly in every way! Clients also like being able to monitor themselves in real time.

Cons: It lacks a bit of the customization we'd prefer when setting up tasks on individual screens, but for the most part we've been able to work around those kinks.

Overall: Makes online communities a breeze, and also helps with some tasks we never expected (initial pre-screening of respondents, homework assignments, etc.)

Full Service Functionality

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to custom create an interactive and engaging research program that Is easy to use and is highly accessible for the end-user.

Cons: I think it requires some real research expertise to produce meaningful insights.

Overall: I have worked with the recollective platform for years, designing research projects to answer unique client questions. Recollective is cutting edge, competitive and highly customizable.

Capterra loader

Dummy proof for any researcher to use for online communities

Feb 06, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to figure out all the ins and outs of the platform, intuitive for researcher and participants

Visually appealing site, can custom brand the site/study colours and logos

Support is readily accessible

Cons: Wish there was more quant/survey features; more advanced skip/display logic, piping

The best online community platform I've seen

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The platform is super user friendly and allows for pretty much any feature you would need for a standard online community. It's very customizable.

Cons: There are certain limits when it comes to advanced features, and automatic video transcription quality is still lacking.

Capterra loader

A flexible tool and an amazing client service

Feb 05, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: - Responsiveness of the staff on the platform. We always receive an answer in less than an hour. Their also are always available to help us.

- The platform allows to do many things.

The graphs are very helpful

Cons: - The text editing tool is not user friendly. It is hard to indent, change the color of the font. When you change the size it removes all the formatting (bolding, color, etc.). It is impossible to have bullet points of a bigger size than the one by default.

- Word clouds take into consideration all the small words like articles or preposition which makes it useless.

Fit for purpose

Feb 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It has such a user friendly interface for the end user

Cons: Invites go to user's spam folders adding an extra level or work in recontacting people

Overall: It's ideal for our needs - we run online global consumer insight studies and it's ideal for the activities and discussions we need our users to complete. Getting the transcripts off is also easy.

Great product

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use: as a new user, it is hard to believe how easy it is to use the platform. From the basic tasks to more advanced features such as extracts and participant management.

Customer service: any question you have, they answer really fast and make everything they can to help you.

Cons: glitches: sometimes you try to do something and for a unknown reason it just doesn't work as it should. For example, you write a paragraph and the spacing is not constant. What I do when it happens? I try all over again or ask technical support for help.

Overall: We are a marketing research business and this suggests is becoming one of our best offering. It fits many situations where other methods would not give the same results.

We even use it for internal surveys, for doodles and more. Very versatile tool.

Great for qualitative research

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1) easy to use and program

2) lots of options available

3) extremely user friendly

4) superb customer support

Cons: Nothing negative to report .. maybe have loyalty discounts for organizations who often use the program

Overall: Recently used for two projects and amazed with the quality

New User, Intuitive System

Feb 06, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: The flexibility of the platform to set up and become a user quickly.

Cons: There is not a waiting room or a separate backroom.