--- title: "SmartTouch ECM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SmartTouch ECM Software - reviews, pricing plans, popular comparisons to other Document Management products and more." source_url: "https://www.capterra.com/p/129382/Ascend-ECM/" page_type: "product" language: "en" --- # SmartTouch ECM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SmartTouch ECM ## What is SmartTouch ECM? Report and document management solution that offers documents/reports sorting, organization, viewing. Integrates with current systems. ## What is SmartTouch ECM used for? [Content Management](https://www.capterra.com/content-management-software/)[Enterprise Content Management](https://www.capterra.com/enterprise-content-management-software/)[Document Management](https://www.capterra.com/document-management-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SmartTouch ECM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ascendsoftware.com&name=SmartTouch ECM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SmartTouch ECM 4.3 (3) VS. [4.5 (540)](https://www.capterra.com/p/148577/MasterControl/reviews/) Starting Price Contact vendor Starting Price $25000 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (3) Ease Of Use 4.1 (28,471) Value For Money 4.0 (2) Value For Money 4.2 (20,597) Customer Service 4.0 (3) Customer Service 4.5 (18,592) ## SmartTouch ECM alternatives [4.4 (1,021)](https://www.capterra.com/p/123400/revver/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [Google Drive](https://www.capterra.com/p/161425/Drive/) [4.8 (28,595)](https://www.capterra.com/p/161425/Drive/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161425/Drive/) [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) [4.7 (29,154)](https://www.capterra.com/p/160756/Google-Docs/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/160756/Google-Docs/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,677)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) ## FAQs about SmartTouch ECM Overview ### What company size and specific industries is SmartTouch ECM built for? SmartTouch ECM is designed for enterprise organizations that need content management to support business process improvement and cost reduction. The vendor description does not specify particular industries, so the product appears aimed at large companies across sectors that need enterprise content management capabilities. Features and Usability ### What are the key features of SmartTouch ECM? SmartTouch ECM includes content management, document management, and secure data storage for organizing and protecting records. It also offers indexing, document classification, OCR, and full text search for finding files, plus access controls, role-based permissions, alerts and notifications, archiving and retention, file conversion, activity dashboard, search/filter, and third-party integrations. Getting Started and Support ### What training and onboarding options does SmartTouch ECM offer? SmartTouch ECM provides in person training and webinars to help teams get started. In person training supports direct, face-to-face instruction, while webinars offer live online sessions for remote guidance and product walkthroughs. Getting Started and Support ### What customer support options does SmartTouch ECM offer? SmartTouch ECM provides email/help desk and chat support. Without reviewer feedback available, support experience cannot be characterized here in terms of response speed, helpfulness, or common frustrations. Users can contact the product team through the listed channels for assistance with setup, usage, or account issues. ## Features AI summary Based on 31,543 Document Management reviews Capterra reviewers highlight these as the top features buyers look for in Document Management software: - **Secure Data Storage** (**55%** of reviewers rated this feature as critical) - **Document Storage** (**51%**) - **File Sharing** (**48%**) SmartTouch ECM supports **Secure Data Storage**, which aligns with the most-requested capability in this category. However, it does not include **Document Storage** or **File Sharing**. Instead, it offers **Access Controls/Permissions** (**41%**), which gives organizations more control over who can view, edit, or manage sensitive files. This can be valuable for maintaining security and compliance while helping businesses protect records and manage document access across teams. Document Classification 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Assign categories, labels, tags, or attributes to documents for organization, search and storage Full Text Search 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Search for specific words or phrases within a document or database Archiving & Retention 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Document Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location File Conversion 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Convert files to a different format Optical Character Recognition 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Ability to recognize printed or written text within digital images or scanned documents SmartTouch ECM 15 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Management: Store, manage, and track all electronic documents in a centralized location - File Conversion: Convert files to a different format - Full Text Search: Search for specific words or phrases within a document or database - Indexing: Compile and organize data into specific metrics - Optical Character Recognition: Ability to recognize printed or written text within digital images or scanned documents - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.3 (3) 4.3 Based on 3 reviews ## Pricing Value for money 4.0 (2) ### Starting price Free trial not available Value for money 4.0 (2) 4.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (3) 4.0 Based on 3 reviews ## User reviews Overall rating 4.3 Based on 3 reviews Filter by rating 5(1) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User HR Human Resources ### "advantage and disadvantage " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 August 8, 2021 totally is good Pros 1- Easiest for use 2- Continuous improvement. Cons 1- More Expensive. 2- Improving ablation strategies for the treatment of atrial fibrillation Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RB Ricardo B. Senior Content Manager Internet ### "Content management and accounts payable made easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 15, 2021 SmartTouch ECM is an end to end solution for leveraging the team process capacity by automizing the accounts payable and document optimization processes. Pros SmartTouch ECM helps us to manage our invoice and document automization process and save from the time and cost needed for management of these processes via one central management panel. Cons SmartTouch ECM they could have a more extensive third party integration options for accounts payable options and document optimization. Switched from [PULZ Document Control System](https://www.capterra.com/p/176592/PULZ-Document-Control-System/) SmartTouch ECM unifies payable and document optimization while PULZ is only for document control. Alternatives considered [Dibcase Legal Case Management](https://www.capterra.com/p/176506/Dibcase-Legal-Case-Management/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KH Kyle H. Audit Associate Accounting ### "Ascend is your generic invoice approval software." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 August 1, 2018 Pros Ascend can provided basic invoice approval software for organizations. The software seems to be foulproof and straightforward. Cons The user interface is very basic and seems very dated. It could use an update to the modern century. It appears almost as if it was from a Windows xP computer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.