# SmartTouch ECM Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about SmartTouch ECM Software - reviews, pricing plans, popular comparisons to other Document Management products and more.

Source: https://www.capterra.com/p/129382/Ascend-ECM

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# 

 SmartTouch ECM Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on August 24, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

SmartTouch ECM

## What is SmartTouch ECM?

Report and document management solution that offers documents/reports sorting, organization, viewing. Integrates with current systems.

## What is SmartTouch ECM used for?

[Content Management](https://www.capterra.com/content-management-software/)[Enterprise Content Management](https://www.capterra.com/enterprise-content-management-software/)[Document Management](https://www.capterra.com/document-management-software/)

Overall rating

Based on 3 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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Do you work for SmartTouch ECM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ascendsoftware.com&name=SmartTouch ECM)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### SmartTouch ECM

4.3 (3)

VS.

[4.5 (3,660)](https://www.capterra.com/p/136446/Confluence/reviews/)

Starting Price

Contact vendor

Starting Price

$5.42

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (3)

Ease Of Use

4.3 (28,296)

Value For Money

4.0 (2)

Value For Money

4.3 (20,443)

Customer Service

4.0 (3)

Customer Service

4.3 (18,447)

## SmartTouch ECM alternatives

[4.5 (526)](https://www.capterra.com/p/148577/MasterControl/reviews/)

Starting price

$25000.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

Highest Rated

[Google Drive](https://www.capterra.com/p/161425/Drive/)

[4.8 (28,420)](https://www.capterra.com/p/161425/Drive/reviews/)

Starting price

$7.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/161425/Drive/)

[Google Docs](https://www.capterra.com/p/160756/Google-Docs/)

[4.7 (28,771)](https://www.capterra.com/p/160756/Google-Docs/reviews/)

Starting price

$6.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/160756/Google-Docs/)

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

[4.7 (17,470)](https://www.capterra.com/p/247901/Google-Workspace/reviews/)

Starting price

$7.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/247901/Google-Workspace/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Document Classification

4.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Assign categories, labels, tags, or attributes to documents for organization, search and storage

Full Text Search

4.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Search for specific words or phrases within a document or database

Archiving & Retention

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Document Management

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Store, manage, and track all electronic documents in a centralized location

File Conversion

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Convert files to a different format

Optical Character Recognition

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Ability to recognize printed or written text within digital images or scanned documents

SmartTouch ECM 14 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Assign categories, labels, tags, or attributes to documents for organization, search and storage

Store, manage, and track all electronic documents in a centralized location

Convert files to a different format

Search for specific words or phrases within a document or database

Compile and organize data into specific metrics

Ability to recognize printed or written text within digital images or scanned documents

Search and filter data across systems to locate required information by entering keywords or certain criteria

Securely stores data to prevent data loss or breaches

Set up connections to third-party platforms to improve business processes

Get Advice

We can help you find the software with the features you need.

Features

4.3 (3)

4.3

Based on 3 reviews

## Pricing

Value for money

4.0 (2)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.0 (2)

4.0

Based on 2 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.0 (3)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (3)

4.0

Based on 3 reviews

## User reviews

Overall rating

4.3

Based on 3 reviews

Filter by rating

5(1)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AU

Anonymous User

HR

Human Resources

### "advantage and disadvantage "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

August 8, 2021

totally is good

Pros

1- Easiest for use 2- Continuous improvement.

Cons

1- More Expensive. 2- Improving ablation strategies for the treatment of atrial fibrillation

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RB

Ricardo B.

Senior Content Manager

Internet

### "Content management and accounts payable made easy"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 15, 2021

SmartTouch ECM is an end to end solution for leveraging the team process capacity by automizing the accounts payable and document optimization processes.

Pros

SmartTouch ECM helps us to manage our invoice and document automization process and save from the time and cost needed for management of these processes via one central management panel.

Cons

SmartTouch ECM they could have a more extensive third party integration options for accounts payable options and document optimization.

Switched from

[PULZ Document Control System](https://www.capterra.com/p/176592/PULZ-Document-Control-System/)

SmartTouch ECM unifies payable and document optimization while PULZ is only for document control.

Alternatives considered

[Dibcase Legal Case Management](https://www.capterra.com/p/176506/Dibcase-Legal-Case-Management/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KH

Kyle H.

Audit Associate

Accounting

### "Ascend is your generic invoice approval software."

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

August 1, 2018

Pros

Ascend can provided basic invoice approval software for organizations. The software seems to be foulproof and straightforward.

Cons

The user interface is very basic and seems very dated. It could use an update to the modern century. It appears almost as if it was from a Windows xP computer.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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