--- title: "ResNexus Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ResNexus Software - reviews, pricing plans, popular comparisons to other Reservations products and more." source_url: "https://www.capterra.com/p/129392/Reservation-Nexus/" page_type: "product" language: "en" --- # ResNexus Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ResNexus ## What is ResNexus? ResNexus provides more reservations with our innovative booking software & integrations TRUSTED BY THOUSANDS OF HOTELIERS Making an online reservation should be visually appealing and intuitive, and that's exactly what the ResNexus booking engine does. Clearly display your gorgeous property and availability, and make add-on product recommendations on the retail sidebar. Expand your reach with seamless OTA connections to Google, TripAdvisor, Booking.com, Expedia, Airbnb, VRBO, & more! ## What is ResNexus used for? [Reservations](https://www.capterra.com/reservations-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Website Builder](https://www.capterra.com/website-builder-software/) Recognitions Shortlist Best ease of use Best value for money Overall rating Based on 431 user reviews Reviews sentiment Positive 97% Neutral 1% Negative 2% Pros & cons Integrated website design services Comprehensive hospitality management tools Recurring technical problems Complicated payment handling Starting price $30 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Vacation Rental / 2026 - Reservations / 2025 Our "Best of" badge program showcases products with the highest ratings... - Hospitality Property Management / 2026 - Property Management Accounting / 2026 Our "Best of" badge program showcases products with the highest ratings... - Hospitality Property Management / 2026 - Property Management Accounting / 2026 - Reservations / 2026 - Revenue Management / 2026 - Vacation Rental / 2026 - Website Builder / 2026 ## ResNexus alternatives Highest Rated [4.8 (1,579)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.8 (1,180)](https://www.capterra.com/p/138689/Booqable/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (480)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/129392/Reservation-Nexus/alternatives/) ## FAQs about ResNexus Overview ### What problems does ResNexus solve? ResNexus solves scattered hospitality operations by combining reservations, front desk, housekeeping, guest messaging, reporting, website management, and OTA/channel connections in one system. It reduces double bookings, manual confirmations, rate updates across multiple platforms, and hard-to-track revenue. Small hotel owners, innkeepers, B&B operators, and front desk managers benefit most. Answer based on 217 reviews Overview ### Which roles and teams benefit most from ResNexus? ResNexus is most used by lodging owners, innkeepers, general managers, and property operations teams that run daily hospitality workflows. These roles rely on it to manage reservations, guest communications, payments, availability, and reporting, while executives and partners use it to oversee performance, streamline operations, and support revenue growth. Answer based on 397 reviews Overview ### What company size and industries is ResNexus built for? ResNexus is built primarily for small hospitality businesses, with 99% of reviewers from small companies and 83% in Hospitality. It serves bed and breakfasts, campgrounds, vacation rentals, cabins and lodges, RV and campsites, hotels and motels, and storage rentals, with additional use in Leisure, Travel & Tourism at 9% and Real Estate at 3%. Answer based on 431 reviews Features and Usability ### What are the key features of ResNexus? ResNexus includes core reservation management tools like an online booking engine, guest room management, payment processing, and a live availability calendar. Differentiating features include channel management for OTAs, rate and minimum-night controls, automated guest emails and text messaging, plus integrated website design and CRM-based marketing. Answer based on 278 reviews Pricing ### How much does it cost and what fees or limitations are included? ResNexus starts at $30/month for the Essentials plan, while Premier starts at 50/month, and a free trial is available. Reviewers often call it affordable and good value, but small inns say pricing can feel high. Some also reported added third-party costs for services like channel management and payment processing. Answer based on 54 reviews Integrations ### Which third-party tools and platforms does ResNexus integrate with? ResNexus integrates with authorize.net for payment processing, Lightspeed Restaurant for retail and point-of-sale needs, QuickBooks Desktop for accounting, and RemoteLock for guest access management. These connections cover core operations such as online payments, bookkeeping, on-site sales, and room entry workflows for hospitality businesses. Answer based on 46 reviews Getting Started and Support ### How easy is it to onboard and train a team on ResNexus? ResNexus offers in-person training, live online sessions, webinars, documentation, and videos, giving teams several ways to learn. Reviewers say front-desk staff and nontechnical users often get comfortable quickly, while admins and owners usually need more time for setup, reports, and advanced configuration. Support is frequently described as hands-on during onboarding. Answer based on 57 reviews Getting Started and Support ### What customer support options does ResNexus offer, and how do users rate the experience? ResNexus offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as responsive, patient, and helpful, with strong onboarding and training. Some report occasional delays, harder weekend access, and uneven follow-through on complex feature requests or technical issues. Answer based on 278 reviews Security ### How does ResNexus handle data security and access control? ResNexus uses individual logins, separate security clearances, and user access permissions to control staff access, and reviewers also praise its adherence to data and system security best practices. Some users note strict password-change requirements, limited role granularity above GM, and the lack of online CVV capture creates extra manual work. Answer based on 10 reviews ## Who uses ResNexus? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Integrated website design services 95% positive reviews out of 43 Most reviewers indicate website design is visually appealing, user-friendly, customizable, and seamlessly integrates with operations. Tammy B. Owner, 2 - 10 employees. "The web designer that was assigned to my business was originally from the North East and she worked tirelessly to finish my website before she hopped on a plane and came back home to be safe with her family. " Recurring technical problems 58% negative reviews out of 59 Some reviewers report bugs and issues disrupt workflows, with slow resolutions and occasional system glitches affecting reliability. Comprehensive hospitality management tools 97% positive reviews out of 37 Most reviewers describe hospitality industry support as extensive, covering diverse lodging needs and simplifying operations. Complicated payment handling 56% negative reviews out of 41 Some reviewers find payment processing confusing, with difficulties managing fees, refunds, and multiple payment methods. Jessica S. Park Manager, 2 - 10 employees. "I can't send a refund to an updated card that the client wants on file. IF the client's card was cancelled and then they are needing a refund, I have to send them a check from the company through the mail." Frequent feature enhancements 95% positive reviews out of 22 Most reviewers find updates and upgrades frequent, relevant, and easy to implement, improving system functionality regularly. Debbie K. CEO, 11 - 50 employees. "They are always coming out with new things they release, and they always keep you in the loop on new things they will be releasing." ## Features AI summary Based on 5,334 Reservations reviews Capterra reviewers point to these as the top features buyers look for in reservations software: - **Online Booking** (**65%** of reviewers rated this feature as critical) - **Booking Management** (**60%**) - **Calendar Management** (**56%**) ResNexus supports all three of the features reviewers rate most highly: **Online Booking**, **Booking Management**, and **Calendar Management**. Together, these capabilities help businesses accept reservations online, keep bookings organized, and maintain accurate availability across their calendars, allowing teams to manage day-to-day operations more efficiently and deliver a smoother booking experience. Online Booking 4.7 (122) 73.77% of 122 reviewers that rated this feature as important or highly important You benefit from a flexible, user-friendly online booking system that integrates with your website and platforms like Expedia and Airbnb. Reviewers appreciate its time-saving automation, easy guest experience, and mobile compatibility, though some mention occasional interface complexity. Booking Management 5.0 (41) 68.29% of 41 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Calendar Management 4.8 (49) 63.27% of 49 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Customer Support 4.9 (62) 75.81% of 62 reviewers that rated this feature as important or highly important ResNexus offers highly responsive, knowledgeable, and professional customer support, with 24/7 availability and personalized onboarding. Reviewers appreciate always reaching a live person quickly, prompt issue resolution, and ongoing support, making them feel valued and well-assisted. Mobile Access 4.7 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Payment Processing 4.8 (76) 71.05% of 76 reviewers that rated this feature as important or highly important It gives you seamless, easy-to-use payment handling with integrated credit card processing and accounting platform connections. Users think payment collection is fast and secure, though some mention high processor fees and a desire for better security code capture. ResNexus 139 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Auto Update: Automatic update of information / software - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Budgeting/Forecasting: Create budgets based on historical data and future projections - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Cash Flow Management: Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: ResNexus offers highly responsive, knowledgeable, and professional customer support, with 24/7 availability and personalized onboarding. Reviewers appreciate always reaching a live person quickly, prompt issue resolution, and ongoing support, making them feel valued and well-assisted. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Design Management: Collaborate on creating a product by sharing and adjusting designs through a shared portal - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Scheduling: Plan an event's time and location - Extended Stay: Long term accommodation for guests - Financial Analysis: Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Hospitality Industry: To be used by the hospitality industry - For Vacation Rentals: Designed for vacation rentals - Forecasting: Form predictions based on past and present data/trends - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Geographic Maps: Visualize locations on a map - Group Reservations: The ability to reserve times in groups. - Guest Check-in/Check-out: Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment - Guest Communications: Communicate with guests directly within the system - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Historical Reporting: Information, data and reports that are being tracked over time - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lease Tracking: Monitor the process of lease agreements - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Media Library: Collection of images, videos and other digital content that can be used - Mobile Access: Access software remotely via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Online Booking: You benefit from a flexible, user-friendly online booking system that integrates with your website and platforms like Expedia and Airbnb. Reviewers appreciate its time-saving automation, easy guest experience, and mobile compatibility, though some mention occasional interface complexity. - Online Booking Tools: Add tools to web pages to handle online bookings - Online Payments: Accept and process online payment transactions - Online Reservations: Make and manage reservations online - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Owner Statements: Report showing financial balance at the beginning and the end of the period, along with activity - Payment Processing: It gives you seamless, easy-to-use payment handling with integrated credit card processing and accounting platform connections. Users think payment collection is fast and secure, though some mention high processor fees and a desire for better security code capture. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Price Optimization: Track factors that affect pricing and adjust prices accordingly to increase sales - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Quotes/Estimates: Generate quotes or estimates for customers - Rate Management: Track/optimize rates in relation to usage - Ratings/Reviews: Ratings/Reviews - Real Time Editing: Preview and make real-time changes in the web content - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Recommendations: Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Rental Management: Streamline, automate and manage the rental of properties, facilities, assets, or equipment - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: With this capability, you can easily organize, modify, and track reservations from anywhere. Reviewers appreciate its user-friendly interface, centralized calendar, and seamless integration with channels like Airbnb and VRBO, though some mention occasional data syncing issues. - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Revenue Recognition: An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it. - Reviews Management: Track and monitor reviews of products or services - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Sales Reports: Reports specific to sales analysis for trends and strategies - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Shopping Cart: Checkout of online store - Single Property: One location - Site Maps: Manage site maps showing plots, availability, utilities etc. - Site Reservation Management: Create and manage reservations for individual camping sites/plots - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Spa/Activity Management: Manage operations/processes associated with spas and other hotel activities - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Survey Builder: Create and manage surveys - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Utility Billing: Measure, collect and manage the billing for utility usage including water, electricity, gas, sewage and more - Visitor Tracking: Track visitors and purpose of visits - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Analytics: Track and analyze information regarding website visitors - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 4.7 (430) 4.7 Based on 430 reviews ## Pricing Value for money 4.6 (410) Free Trial [View pricing plan details](https://www.capterra.com/p/129392/Reservation-Nexus/pricing/) Essentials $30.00 Flat Rate,Per Month It includes: - 100+ Powerful Reports - Online Booking Engine - Revenue Management Tools - Property Management - OTA Channel Management - Reservation Grid - Reservation Calendar - Retail Item & add-ons - Credit Card Processing - Front Desk - Housekeeping - Confirmation Emails - Quickbooks Export - Minimum Nights - Sliding Rates - Text Messaging - Gift Certificates - Rate Types - Yield Management - Commission Free Connection to Google Travel - Connections to OTAs including Booking.com, Airbnb, Vrbo, Expedia, & more Premier $50.00 Flat Rate,Per Month It includes: - 100+ Powerful Reports - Quickbooks Export - Minimum Nights - Property Management - Online Booking Engine - OTA Channel Management - Reservation Grid - Reservation Calendar - Retail Item & add-ons - Credit Card Processing - Front Desk - Housekeeping - Confirmation Emails - Sliding Rates - Text Messaging - Gift Certificates - Rate Types - Yield Management - Commission Free Connection to Google Travel - Specials & Packages - Advance Group Reservations - Email Marketing - Birthday & Anniversary Marketing - Cart Abandonment - Point-of-Sale - Night Audit - Built-in Contracts - Contactless Check-in - Google Ads Integrations - Connections to OTAs including Booking.com, Airbnb, Vrbo, Expedia, & more Value for money 4.6 (410) 4.6 Based on 410 reviews ## Integrations [ authorize.net](https://www.capterra.com/p/221412/authorizenet/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (420) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (420) 4.8 Based on 420 reviews ## User reviews Overall rating 4.8 Based on 431 reviews Filter by rating 5(365) 4(52) 3(7) 2(2) 1(5) Mentioned topic Sorted by most recent AM Amanda M. Property Manager Hospitality ### "Love ResNexus" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2026 Easy to use, always happy to help, and eager to grow your business to be the very best it can be and maximize your profits! Pros I love how easy and straight forward the booking engine is to use and how customer service is always at 150%! These guys truly go above and beyond in addressing any concerns, helping you manage and promote your business. All while doing it at what I think is a very reasonable price too. Tony is amazing! Cons Sometimes there area few little bugs or issues with an update but ResNexus is always quick to fix them once it's brought to their attention. This is just a personal annoyance of mine but I wish they would get rid of the Classic Grid view because I only like using the regular Grid view but I understand why they still have it because it may be more convenient for other businesses or what they're used to Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 10, 2026 Amanda, 150%, love it! That's what we strive for. Looking forward to our continued business relationship for years to come. KL Karan L. Property Manager Leisure, Travel & Tourism ### "Great Software and Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2026 Our experience has been great. We handle a lot of long-term guests so ResNexus software has been very adaptable for how our business model is ran. Pros We have used ResNexus for years now and love the customer support and how simple the software is to use. \[sensitive content hidden\] is always a pleasure to talk to and work with. Cons We have no complaints with the service and the support we receive from them. Overall are very happy. Switched from [Reservio](https://www.capterra.com/p/130471/Reservio/) There company closed down so we had to find another software Alternatives considered [innRoad](https://www.capterra.com/p/135307/innRoad/) Reasons for choosing ResNexus The platform offered more for the way our business in set up Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 10, 2026 Karan, thank you so much for the thoughtful review! We love helping your business, and are glad it's been a simple experience for you thus far! JS Jacquie S. Managing Member Leisure, Travel & Tourism ### "Truly a 5 Star+ Company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 5, 2026 ResNexus has amazing people supporting you every step of the way. You can have a great product, but if you don't have a great support and development staff behind it you don't have much. From first inquiry to booking engine setup, to website development, to first reservations, to after hours service, to an onsite visit to address questions or concerns face to face it has been a really great experience. Some of the folks that have supported our business are: \[sensitive content hidden\] and a number of general phone support people. I would give them all more stars if I could. Pros What I like most about ResNexus is the Product and the People. The product is thorough in addressing the needs of many types of businesses. This flexibility allows me to tailor the software to meet my specific needs. The staff across all departments is awesome. I always received prompt courteous and complete answers to all my questions. So glad I chose the ResNexus booking platform. Cons I have zero complaints, and couldn't ask for more. I understand they have been in this business for 20+ years, and it's easy to see they have implemented creativity, feedback and lessons learned throughout the years to arrive at the 5 star product and staff they have today. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 10, 2026 Jacquie, wow what an incredible review! Thank you so much for your thoughtful words, and we're so glad to hear you've had such a positive experience with us. We strive to provide the best product and customer service in the industry, and are grateful you are with us. Here's to many more years of working together! JB Jan B. Owner, Innkeeper Hospitality ### "Resnexus Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2026 Been using it for many years now, very satisfied. The support has been great over the years with a timely response. Pros Its reservation software. The ease of checking online reservations, checking guest reservation summaries. Cons Still trying to understand credit card processing. Just signed up recently and trying to identify payouts and credit card charges. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 8, 2026 Hi Jan, thank you for your review! We are glad to hear you've been very satisfied with your experience at ResNexus. Thank you also for sharing some insight on the credit card processing portion of our services. We would love to answer any questions you may have, so feel free to call us and we will assist you! We love serving your business, and look forward to working with you in the future. SB Stevan B. co-owner and Brand Director Hospitality ### "5 Star Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 26, 2026 I cannot say enough great things about working with Resnexus - they have been a valuable partner for the past decade and as they have grown their services, we have been able to scale our business. Their customer service, resources and capabilities far exceed expectations time and time again and we are proud to work with them! Pros The customer service. Their team is highly educated on specific subject matter that helps hotels scale. Cons Interface of booking engine - it could use some freshening up. Would also like if they offered meta ad support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 30, 2026 Stevan, Thank you so much for your kind review, and mentioning that you view us as a valuable partner! We strive to be just that for all of the hospitality industry! Also, thank you for your additional feedback, we love serving you and your business! JS Jory S. Operations Manager Hospitality ### "ResNexus - Miners' Bay Lodge" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 10, 2026 Overall, I would recommend ResNexus to any business big or small that is looking to create a more formal presence on the internet with the ability to lean on their team of support staff that will guide you through the entire process. Pros Our business was fully operated via telephone and mail as recently as 2018. Making the switch over to an online booking system was a challenge at first, but ResNexus has made it easy for us to do things like manage our reservations, build retail items, and communicate with guests. Their customer services have been of great assistance to us over the course of our using their platform. Cons The change over to being online was definitely a challenge at the start. I would say our being a Canadian business has provided us with a couple of challenges in how our payments our processed as the system is built to deal with USD and applicable US payment options. Things like e-transfer and our not dealing in pennies have made us get creative in our solutions, but we've always had great help in sorting those things out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 30, 2026 Jory, Thank you so much for your review! Switching from telephone and mail to an online booking solution can be quite the challenge, and we are honored that you chose ResNexus to help you along the way. We strive to provide the best support in the industry! Thank you for your additional feedback, we love serving you and your business! Axel K. General Manager Hospitality ### "Stay away, not production ready, and they don't honor contracts" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 28, 2025 ResNexus was a colossal disaster for us. We ran into complete show stopper bugs and found out very quickly that their second level support was non-existent. When we insisted that we needed the bugs fixed, their answer was that we are a poor fit for ResNexus and they asked us to leave. We found out later the real reason they asked us to leave is because their sales guy lowballed our account and they decided not to honor the lifelong price guarantee. Their staff was not very knowledgeable when it came to Google Hotel Ads, and we quickly ran into major limitations across all their features. The system is 100% closed, no API access, and very limited channel choices. Pros The Email template and CRM in ResNexus is outstanding, and their first level support is also outstanding. The rates management is the least cluttered of any solutions we used, and their booking engine is the only one flexible enough to allow you to sell just about anything besides just overnight stays. Cons Terrible second level customer support and just a ton of bugs. For example, we would get multiple calls a day for customers who said that when they went to our direct booking site, the dates they wanted were unavailable even though the major hotel sites showed availability. So we just ended up taking a ton of phone bookings. Their system would delete the tax settings on the major channels. They claim their main advantage is that they are family run and not dependant on venture capital. We quickly discovered that the family business side was a double edged sword, and if they don't like you personally, they will dump you in a heartbeat because they don't have to answer to shareholders or boards. Switched from [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Needed access to hotel channels, as well as better direct booking capabilities. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Reasons for choosing ResNexus Less expensive, Little Hotelier didn't support VRBO, Eviivo had a very slow response time for issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 25, 2025 Axel, Thank you for taking the time to leave us a review. We recognize that ResNexus is not a fit for some property owners. Just as some hosts are not a good fit for some guests. From our first demo we were upfront that ResNexus was not the custom built solution you were looking for. However, at your request we moved forward even though we mentioned multiple times that our system would not do the custom tasks or operate the way you desired. To complicate matters, you refused to attend our free personalized training sessions to ensure that your OTA connections were setup correctly. After spending over 100+ hours complaining about bugs (that were really feature requests) and being unprofessional to our support team because ResNexus would not make a custom built software solution for you–we asked you to find another PMS provider. We wish you the best and hope you find the software you are looking for. SG Sharon G. Owner Hospitality ### "Best team there is, go for it make your life earier with ResNexus it's so easy to use." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 27, 2025 The most helpful team I have ever had the pleasure of using for our booking system.Everything works well as explained & no problems.Nobody tries to be pushy in sales it's all relaxed & a friendly helpful team.Highly recommend. Pros Product & customer suppost has been second to none & I mean it!! Been in the tourist industry all my life & these guys are the best. It is a great simple product to use. Cons Great easy set up all done for you if you need.Training was great on use of products.Custumer service is within seconds sometimes or minuites or a phone call.OMG amazing. Switched from [Inn Style](https://www.capterra.com/p/146054/Inn-Style/) So I could connect to Google bookings & the ResNexus has more options available. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 28, 2025 Sharon, Thanks so much for mentioning our customer service and training! We strive to have the best in the industry. We appreciate you and your business! CS Carol S. Owner Innkeeper Leisure, Travel & Tourism ### "Great company to work with!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 27, 2025 Pros The system works for our reservations and reports. ResNexus is always there to help when needed. We've been with them for several years, since they began. Considered switching a couple times, but no other company could provide what we're getting. Cons Everything works great. No complaints. Just wish we could sign up for extras without having to pay extra. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 28, 2025 Carol, Thanks so much for your feedback and review! We love serving you and your business! We strive to provide as many features built-in to the system as possible for an affordable price. Some services (like text messaging) come with additional costs to our business so we do have to charge additional fees to cover our costs.   NR Nancy R. Manager Hospitality ### "ResNexus, a Valuable Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2025 My overall experience with ResNexus has been a very positive one. I have not had any problems with using ResNexus. It has been a very valuable asset for business. Pros The customer support is what I have depended on the most. It is always one on one, with the person who understands the needs of my business. Cons The service that I have always received does not include any cons. It has been timely in response, accurate, and my questions and concerns are dealt with in a very professional manner. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 26, 2025 Nancy, Thanks so much for mentioning our customer support! We strive to have the best in the industry! We love serving you and your business! [View all Reviews](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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