Who Uses This Software?

Bed and Breakfasts Cabins and Lodges RV and Campsites Hotels & Motels


Average Ratings

167 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $14.99/month
  • Pricing Details
    1-2 rooms
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • ResNexus
  • www.resnexus.com
  • Founded 2005
  • United States

About ResNexus

Online bookings and guest management system that provides reservation sources tracking, group reservations, calendar with reminders, and more. Professional Edition includes yield management, point-of-sale, and email marketing capabilities.


ResNexus Features

  • Activities Booking
  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Promotions Management
  • Rate Management
  • Room Booking Management
  • Third Party Booking
  • Contact Management
  • Fee / Commission Management
  • Guest Reviews / Ratings
  • Housekeeping Management
  • Lead Management
  • Owner Statements
  • Payment Processing
  • Property Database
  • Reservations Management
  • Vendor Management
  • Work Order Management

ResNexus Reviews Recently Reviewed!


Tech Support & Web Design

Jul 17, 2019
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The RezNexus Team support. It's not about the software to me, really, as I had not a clue about how to use it. The reps were/are extremely helpful & reliable to get my questions answered in a timely manner. The booking engine is really intricate & fairly easy to navigate. The rep is very personable & knowledgeable and provided expert help & made tutorials for me when he was not able to help over the phone with the web pages. The rep provided the guidance with the booking engine set up & back office. Together, they made a steep learning curve for me much less intimidating.

Cons: The software works for both myself and my guests fairly easily as far as navigation. I have experienced several web development glitches which are frustrating for both myself and for the rep. For example, he completely went the 'extra mile' to find out why we were losing my images during file transfers. The rep devised a way to have me load them to my desktop & then directly onto the webpage itself. In short, the file storage within the software had (maybe still has?) deleted my work from the image files.

Overall: Excellent! The guys have been great! The rep is from the Pacific Northwest and was able to really design a great 'feel' & lend suggestions & provide SEO to bolster up my site. However, honestly, it took several months to get my website started. I signed up last November & did not get the landing page until March. This was not the reps' fault. I understand that ResNexus was understaffed due to the high volume of other Webervations users when signed on with ResNexus. I thought I was getting a complete website, but we ended up compromising on a landing page that I mostly had to build up on my time, with the rep's guidance. And, since my slow time is in winter, I did not (& have not) really get to build the site up due to lack of time on my end. I will have to get with them this fall to revisit and improve my site.

Good functional product. Expensive product and we don't like their company management and policies.

Feb 25, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Experience: We have been customers of resnexus since we opened our inn in 2009. Overall, their booking system works well, except adding special event dates and pricing is still cumbersome and time-consuming, and the clone feature doesn't do what we need. My BIG complaint has they had a software glitch that caused a customer to "sneak in" and book a two-night stay for our most expensive room on the busiest weekend of the year when we have a 3-night minimum. We asked them to make good by compensating us for the lost revenue, and after 8 years of being their customer, all they could manage to refund us was less amount. So petty and cheap, it makes me furious! We also didn't appreciate their price increase last year. They're grasping for every penny.

Pros: Many features that match the way in which we do bookings (e.g. you can set individual prices for rooms, extra persons, retail items, special event dates etc.) Good customer interface, though possibly a little confusing for some (i.e. customer selects first date and number of nights vs. just blocking out the dates you want on a calendar.)

Cons: 1. Cumbersome and time-consuming to set special rates for special dates, and minimum nights (e.g. if the special rate for a room and minimum nights are the same for a number of date ranges, you should be able to set them all at once and not have to do each one individually. They never got this deficiency fixed though I talked to them about it multiple times. Worst problem: they are a bunch of cheapskates, and their rates are expensive compared to other vendors of reservation software. See the main review above. They obviously don't value loyal customers. We'd switch to another company except that the functionality of resnexus still works the best for us.

Vendor Response

by ResNexus on April 26, 2017

We appreciate your comment and your business since 2009. ResNexus strives to provide the best product possible for a fair price. We understand that any loss of revenue is a frustrating experience for any business and apologize that you experienced that error. And though we strive to be error-free, the ResNexus online booking engine, like other marketing channels such as Booking.com and Expedia cannot guarantee to be error free 100% of the time. However, the ResNexus online booking engine is a powerful tool to bring in more commission free reservations. For example, your ResNexus booking engine brought in reservations for your business while you were sleeping. Just with those after hour online reservations (10PM to 8 AM) the ResNexus software produced over a 3X return on your investment in 2016. Impressively, that revenue excludes all of the other online reservations your business took during the day. Nor does it include any of the phone reservations you managed with ResNexus during 2016. ResNexus realizes that every business must weigh the risk versus the reward of marketing channel technology. Our mission is to elevate all of the businesses we work with by bringing them innovative tools to increase their reservations and revenue. We thank you for your business and for letting us be a part of your success.

ResNexus user since 2005

Dec 10, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's very helpful for overseas customers to be able to book and get a confirmation. It's increased that segment of my business 100%.

Also, I am able to take Reservations 24/7. Another big factor. There are very few overbooking incidents. And generally, the system operates without hiccups

Cons: The costs are becoming a problem. With all the other places a business must advertise and be 'found on the web', the bottom line 'costs' are creeping up there. I can't raise my rates (as a percentage), as much as my subscription has gone up. For a seasonal business this such as mine, it gets harder, every year. Seems like I make a little more, then my costs eat it up. A conundrum for smaller properties. AND those of us in 'out of the way' places. I have both those issues.

Overall: I was late to the Online Reservation System craze. When I finally got onboard it was eye opening what I had been missing in ease of use and increased Revenue. The system has improved over the years and features have been added. I admit I do not use all the features there ARE. If you are a tech person you will love it. The rest of us are perhaps not as enthusiastic. I'll confess I come grudgingly to 'tech' as a big part of a hand's on business, even though I am aided by it.

Recommendations to other buyers: In the off-season, I don't use the system daily. Maybe only check it every 2 weeks to 1 month. On-season it gets used daily. Many times a day, I don't leave it 'open'. I am unhappy with the Calendar showing your Inventory to the Public ALL the time. It means my competition can 'see' it, as well. I wish we could turn that feature OFF. I did not change Service Co's 3 years ago because they HAD that feature only... now ResNexus does as well. sigh

We Highly Recommend ResNexus!

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ResNexus is easy to use as an operator and for patrons, it's cost-effective, offers a personal touch with a Red Carpet Specialist dedicated to your business, and their team is friendly and easy to connect to with.

Cons: There are no cons to ResNexus! That's the great thing about this system! Even if you were to find one, a ResNexus Red Carpet Specialist is just a call away to guide you to the answers you seek.

Overall: A year ago we acquired a small bed & breakfast in Indiana and with it we inherited the ResNexus booking software system. During the transition of ownership we were warmly greeted with a personal telephone call from our ResNexus Red Carpet Specialist, congratulating us on our new roles and letting us know she was just a phone call or e-mail away if we had any questions going forward. She even offered to schedule a time to train us in depth on the booking software itself. We were blown away by her kindness and willingness to answer any questions we had, despite the level of simplicity or complexity. Over the last year we have enjoyed the ease of use that ResNexus has to offer as an operator and for our patrons. Just this week, we even launched our very own ResNexus crafted website! The entire ResNexus website build team is incredible! Our lead designer on the project was very professional to work with and highly talented. Our point of contact for the overall project was warm and welcoming to work with, much as CSR was in training, CSR was quick to answer and guide any questions we had. Then we finished off the final element of the build and thanks to the ResNexus team, we now have a elegant, user-friendly, optimized for mobile website! If you are on the fence about whether to choose ResNexus over another booking software system, choose ResNexus! You won't regret it!

Great Option for reservation software solutions

Oct 27, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Resnexus has almost everything needed for my reservation requirements. It is very thorough in all aspects of the process from guests management to payments to confirmations.

Cons: It still has some glitches. For example, my weekend, Friday and Saturday has a higher rate and also a 2 night minimum. Currently, the system allows them to reserve for a Saturday plus Friday or Sunday. Sunday through Thursday is a cheaper weekday rate. Also since we are remotely located, if a guest books for Saturday, probably 70% of them will select Sunday. Friday then will not be occupied. If Resnexus could fix this issue, the monthly fees would be covered in Friday night bookings

Overall: We started the process of analyzing the different reservation software in April 16'. Almost too many to review. Beforehand we prioritized our needs and narrowed the field based on those factors.

There were 4 in the final selection that performed about the same things with similar costs. We chose Resnexus because of the outstanding customer service. From the beginning and starting with the owner Fred, we trained then trained some more on many of the facets of this system; and we are still learning after 5 months. But the tools offered make our lives better with more time to focus on guests and running the bed and breakfast.

If I had one concern it would be about the costs. In our previous system that only offered a guest to reserve through our web site it cost $200 per year. Credit card process was separate and was one of the cheapest providers. Now the fee is over $1700 per year with Resnexus plus other fees from separate companies for icloud, allocator and higher credit card fees. But at this point, we feel the fees are tolerable.

Recommendations to other buyers: Determine what are your requirements and then search for a reservation software systems that best fills those needs. No matter what system chosen, plan on an extensive training and lead time for going live.

It's probably some of the BEST customer service I've ever experienced!!

Mar 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I run my own little inn and I don't know what I don't know...as I'm brand new to this business. ResNexus has helped every step of the way - they have...told me about many of things I need to consider, helped me set up best practices, given me advertising/marketing advice, helped me figure out how to handle cancellations, etc. etc. And, I've been determined to run this business myself. I wanted to begin by selling my rooms nights direct and not through third-party travel websites. They helped me set up my online reservation system and have held my hand every step of the way. Every single time I call customer service I get a totally pleasant and competent person. I don't think I've ever had an issue that hasn't been resolved. It's so nice to know that they are ALWAYS there and ALWAYS available. I honestly can't say enough about their customer service. I'm sure I have asked the exact same question more than once, and they have very politely helped me through my issue and answered my question(s) again! Long story long - I couldn't do what I'm doing without ResNexus. I just feel so safe having them on my team. I've been doing this about two years now and panic at the thought of having to switch! I'm very very happy!!

Stunning Desktop Version of Website

Jul 17, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We are always getting compliments on our website thanks to the creative talents of the team at ResNexus. The designer, did a fantastic job choosing photos and layout and teaching me how to use the software along the way. I liked that they offered website design templates to work from and I like having the freedom to manage the site (change text/photos and pages) myself.

Cons: The desktop version of the website is beautiful, but the mobile version lacks design options. They are aware of this and are working on improving it. Also, the website builder is a bit clumsy and not as user friendly since it's created by programmers and not designers, but the front end website has great flow and function for customers. Although it's easy to change text and photos, I wish it was easier and more intuitive to change layout and components/widgets.

Overall: ResNexus is a fantastic company that I highly recommend. I love the slick and modern desktop website we created and appreciate all the time and effort the design team put into helping me. They don't even charge for the set up (only a reasonable monthly fee), so I consider it a great value, too! They are a growing company and because of that their newest areas of development (websites, direct connect with third party travel sites, etc.) are weaker than their more robust and tested reservation software. But despite the challenges I've experienced, I still highly recommend them because they have wonderful people working for them who are always courteous, patient and sincerely interested in helping and they are always improving their products to create a better user experience.

Best product for our small business many years

Nov 24, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's comprehensiveness and ease of use.

Cons: Well, it would always be fun if it weren't so expensive. I have a hard time finding the place to print out an arrival folio for our guests to sign at check in. We still use the program our son wrote for us for that particular print project and occasionally I can't get into that program and have to print something suitable from Resnexus. We don't like the look and info. provided on Resnexus's form as well and as I said, I have to search around each time to find where that form is. Our program has the option to print the day's arrival folios with one click and that would be nice.

Overall: I can't remember when we started with Resnexus, at least 6 years ago, to allow us to enter into the world of online reservations. It has done a great job of that and so much more. The team is always ready to help us with questions or problems and continue to add new programs and features to improve the overall scope and quality. We don't pay for that which we don't feel serves our business well so the fact that we have continued with Resnexus says volumes!

Thanks for a great product and great service.

The Best for our Beaufort House Inn in Asheville NC USA

Aug 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We would, and have, recommended this software program and the company to many others in our industry....Thank you!

Pros: We love ResNexus Reservation Management Software for our small business in Asheville NC. The initial training period is well supported by their team which enabled us to become proficient very quickly. On-going ease of use and technical support is the best recommendation for a new user as well. We have found that the response from our Red Carpet Rep is fantastic....and no question is too small. We also love the regular updates which are always determined by listening to their customers. The initiation of their Guest "Feature Request" was inspired :))

Cons: Only real issue from time to time is "unhooking" the guest money if we are creating a special circumstance etc....understanding that the procedural policies of ResNexus are designed to protect us as well as our guests.

Renewed Appreciation!

Oct 10, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Report creation and capabilities. Ease of updating rates/inventory. Upload ease of photos, text, etc.

Overall: Since July 2015, I've found a vast improvement of product and customer service in Reservation Nexus. The GDS connection contract via Innlink was extremely frustrating for me when an issue needed to be resolved quickly and accurately in the past. Now, I'm no longer on the GDS system, rather I have direct connections with the OTA's through MyAllocator which Reservation Nexus contracted with to over come this frustrating issue. Though this is not a perfect system as nothing is, it's far improved and the savings are huge which I sincerely appreciate! I must give accolades to Reservation Nexus for these improvements. I sincerely appreciate Reservation Nexus' commitment and desire to work with me a small 19 room b&b as well as listen to my needs. I've found service much improved after my change from GDS to MyAllocator and the ResNexus' staff makes a point in making sure I'm getting the help I need if I need it. re solved quickly. and when I need it most- they've made a renewed believe in me!

Every Bed and Breakfast needs this system

Sep 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros:

The ease of use, their support team was the best getting you started with the system, transferring your bookings over to their system, training and most of all support. Any questions, a quick phone call and it is handled with ease. They are constantly improving their own system making your work ever easier and adding new features that we are looking for to improve our business. One of the best parts of the system if you use OTA's, NO MORE DOUBLE BOOKINGS.... What a relief. And the new web site they just designed for the Seven South Street Inn is just beautiful. Already increased my occupancy 10% over August 2017.

Cons: I find the process of trying to process credits convoluted.

Overall: Rep is my Red Carpet Professional. There hasn't been an issue that I've had yet that she hasn't handled swiftly and professionally. It is a please to work with their team.

Best Reservation Software Ever!

Oct 26, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly, complete with extras. I love the way there is always something new; something done better to make the system work better for us. The Resnexus team is great at listening to what people's needs are and responding to them!

Cons: minor glitches that Resnexus is always on top of and makes it a point to fix right away.

Overall: This software is user friendly and saves so much time regarding incoming reservations! Every aspect of the reservation system for a motel is completely covered and then some! Reports are numerous and very helpful with financial, occupancy and communication aspects of business.

Buying the software though without excellent support isn't worth much. The Resnexus team is great at answering questions and providing assistance when you need it. It's a win win for everyone involved. We have had other software companies try to recruit us but quite frankly, we have no interest in converting to someone else. We are extremely satisfied!!

Recommendations to other buyers: Not really - we are very pleased with it.

Overall happy but not happy enough to stay with them.

Aug 08, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: With ResNexus not taking the CVV security code, I have to contact every person for multiple properties to get it when they book online. This takes hours out of my schedule. Many other companies are lower in price and also have myallocator or a different channel manager built into their fees, with ResNexus it is additional. We have had more over the phone reservations this year because people can't differentiate which property is available or if it is booked. It would be nice for our potential guests to have the grid, because that is very easy to understand. Overall I have been happy but now that credit card processing companies are requiring the security codes, and ResNexus prices have gotten higher, I am switching companies.

Pros: I love the grid. The software is pretty easy to learn and navigate through. ResNexus has great customer service.

Cons: Customers don't understand the reservation calendar. ResNexus doesn't take the CVV codes. Expensive!

Still a winner.

Nov 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to understand and use. All users are able to suggest changes and upgrades.

Cons: of course, the price. But we get what we pay for and glad we have this product.

Overall: We have used this software program for several years. Prior to ResNexus, we had two other reservation systems and had problems with both of them. We watched a presentation at one of the trade shows and thought we would give them a try. We have never regretted our decision. We received everything promised. Any time we call or email with a question, the answer is given in a timely manner. It is helpful to have the same support person, but when others have needed to step in, it all went well. This was a sound business decision on our part and we continue to enjoy the system. Also, when we initially went thru training, it was not as difficult as we imagined.

Recommendations to other buyers: It would be helpful to have a place on the payment page where the customer can enter the 3 digit security code on their credit cards.

ResNex Is My Indispensable "Partner"

Dec 31, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its flexibility and the outstanding design that blends perfectly and seamlessly with my website design.

Cons: I do nothing with Birthday/Anniversary information and I don't like being "forced" to have it on my listing. I think it creates an expectation of my guests that I don't fulfill and don't wish to fulfill. This kind of information is rather dated and should be optional to the innkeeper.

Overall: I resisted using a reservation software for much too long because I feared losing control and contact with potential guests. Finally, good innkeeper friends insisted I give Reservation Nexus a try and it was one of the smartest, most beneficial business decisions I have made for my two properties. There are so many possibilities with the software and so much innovation with the company. Finally, I cannot say enough positive things about ResNex customer service.

Recommendations to other buyers: No ... your company has nailed it!

Very user friendly!

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software has all the functionality and more of programs that large resorts use; however, it is much more user friendly. It enables a small property to look and behave high-tech just like large properties by having integrated Marketing/Mass Emails/Customization modules. You can now even have them build your company a website that is totally integrated with the reservation software side. It's a big time saver not having to update 2 programs with rate changes, etc.

Cons: Report functionality is sometimes lacking a bit, but they always listen to suggestions and are constantly releasing updates.

Overall: Their customer service is top notch and a specified Red Carpet Specialist is assigned to each client.

Congrats ResNexus on keeping one step ahead of this changing market

Jan 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software is so easy to use and provides so many added features.

Cons: Like everything else in this industry, costs just keep going up and up.

Overall: Our B&B has been with ResNexus for over 10 years. We started with reservation software and have added on credit card processing and now a new website. ResNexus has found a way to provide top notch services for so many aspects of our B&B business. Our recent experience building a new website was very easy and we could not be happier with the results. We have already noticed an uptick in hits on the site. We had a limited timeline for job completion and there was never any question about getting the job done on time. The new website looks great on computer, tablet and mobile applications. The site is incredibly easy to update and change. Thanks for a job well done.

A real game changer for an old Innkeeper

Dec 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been offering quality accommodations for 38 years in the downtown Seattle area in a beautiful landmark home with 8 guest rooms and heated pool. When I turned 70 I was having a hard time keeping all my reservations together, and since I was working on a manual system, me, myself, and I ther would be some overbookings and customer details misplaced etc. Then salvation came, thru a friend who was using reservation nexus and was about as didgitaly challenged as myself. He suggested that I call them ASAP. I did just that and from that moment on, my life and business life changed. I am still happy and greeting my guests at 75 with a renewed interest in what I have created here in Seattle. They are a wonderful company, in fact they feel like family the way they treat me and my business.

Pros: The personal service if I have any difficulties at all and the simplicity of their software so that even an old duffer like me can make it happen and enjoy it at the same time. They are just wonderful and I cant thank them enough for their great product.

Cons: There is none! I really mean that, I realize this sounds to good to be true but for someone like me with a limited knowledge of computers, social media, and no knowledge of how ro prepare business reports This has allowed me to stay working and enjoying my business and all it has to offer without worrying about the reservation part of the business.

Recommendations to other buyers: What are you waiting for.....Call them.......sign up, ......and sit back and enjoy the benifits Reservation Nexus has to offer .

Good with some bad

Jul 24, 2017
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Overall its a great system- Its all you need to run all/most aspects of your business. I.E. your reservation page and your website are linked, links to a solid credit card merchant, reservation software is fairly intuitive. However, you will drive yourself to the point of insanity trying to make changes, and other things that aren't straight forward. I.E. a one night reservation.- That being said, customer service is always there to help. I feel that the price, is not too expensive for only having to pay one company that can do so many things for your business. My only suggestion to them is to update the reservation system, making it more user friendly or idiot proof. I've only been using it for a few months. Maybe I'll get it down by the end of the year! !!!.

Pros: I like the look of the "grid" , making a reservation is fairly simple, ability to prepare taxes, and the link to the credit card system. Finally, the reservation page that links to your website that they create for you is the best part for me. Customer service is awesome, you always talk to live person. Very responsive. They will help the best they can in a timely manner.

Cons: If you have to change to a reservation, such as, add another night, or try to do a weekly rate, move to a different room, charge a monthly rate. Its nearly impossible. If you're trying to do an ongoing monthly rental- its difficult. You might as well shoot yourself now. It takes like 5 steps and doesn't work. The support team will eventually fix it, but you look like an idiot when you're trying to do this in front of a customer or on the phone. I'm not a computer programmer, but you would think you could click 7 days on the grid, hit "reservation" and it would populate a "weekly" rate. Not by hitting "accommodations", "remove" -(removing their original one, so if you f-up, hit "back", you try and find their original reservation, woops! its gone. You have to "remove" their original one in order to "add or change anything". So once your "remove" then you have to hit "rentals" then "weekly", then "search"- (for some crazy reason you have to "search" even though you know its available by looking at the "grid"- then when you hit "search" most the time it won't find the accommodation you're trying to book for them. So basically its a cluster. Giving discounts can also be a mess- there are different options but can be confusing.

Vendor Response

by ResNexus on November 29, 2018

Thank you for taking the time to write this review and for the feedback. We're apologize that you experienced issues with trying to change a reservation after it was made. Thank you for your kind comments about our customer support. We have made many improvement since your initial comment.

For the situation in which your business was looking to change the dates or room we recommend using the drag and drop feature on the reservation grid. To change the reservation simple click and drag the reservation to a new location on the grid.

With weekly and monthly rates, ResNexus does offer a way to select which rate you would like to use for a reservation on the grid when you are making the reservation. Your business has the flexibility to decide which rate plan you would like to pay when you are creating the reservation.

When your guests book online, the ResNexus online booking engine automatically changes the rate plan for your units based on how many days they select.

When adding a night to a reservation you can click on the reservation and then click the Rooms/Nights tab and click add. Then select which date, number of nights and which room you would like to add to the reservation.

If we are you are still finding that you are having a bad experience using these features in the system please contact us at 385-218-2637 and we would be happy to provide you with assistance and listen to your feedback to help improve our system.

Thank you for using ResNexus and helping us improve.

ResNexus surpassed our hopes and expectations.

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our ResNexus software is extremely user friendly, and has so many great features built in to streamline our daily tasks so we can more fully direct our energies toward our guests. Our "Red Carpet Professional" has been absolutely that and more. She is genuine and caring, and has been helpful beyond measure, positively committed to finding solutions to rise above seemingly insurmountable challenges with our previous legacy system. Her dedication to excellence and her follow-up skills speak volumes about ResNexus as a company, and our interactions with all other ResNexus staff from day one forward has been likewise, truly remarkable.

Cons: As with any new system, there was a bit of a learning curve working editing the marketing templates, but ResNexus quickly helped us with that too. It's great to be able to make any adjustments we'd like.

Overall: 5 Stars-Plus recommended! In addition to our great new software, ResNexus built a beautiful new website and designed new visually appealing marketing templates. Any of our support questions have been answered expeditiously as we've occasionally needed with getting accustomed to our new system, which is light years beyond what we had been struggling with prior to migrating to ResNexus Professional. We feel very fortunate to have discovered the stellar customer service, software and marketing solutions ResNexus offers.

Very pleased with ResNexus!

Nov 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to see, use, and understand.

Cons: Wish it required GDS agents to agree to our specific requirements for booking a guest, just as a regular guest must--providing contact info, adhering to our check in times, etc.

Overall: We waited a long time to go with an online reservation service--everything was either too difficult for multiple users to interface with, required too much training and support, was too hard to read and understand, etc. Finally, along came ResNexus and our problems were solved! We've been very happy with the quality, ease of use, and service ever since we started with them!

Recommendations to other buyers: Not at this time.

Perfect Software for my 12 Room Inn!

Dec 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and options to let me have an online presence to compete with larger branded properties. My support counselor is also amazing!!!

Overall: We have been with Resnexus for 8 years. They have been wonderful to work with and extremely knowledgeable. I have a 12 room Inn and have the ability to have an online presence and can compete with the larger branded properties thanks to Resnexus. The software is simple to use, offers the design and functionality of a much more expensive software, and lets me run my business seamlessly! One of the best business decisions I ever made!

I receive direct reservations via my website and enter others through third party travel sights.

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use. Company responded to user concerns and added new features which shortens the time of each entry. Lowered rather increased monthly service fees.

Cons: Not compatible with Expedia or Booking.com. In today's booking community, not having compatibilityto major travel sights such as Expedia and Bookin.com

Overall: Able to maintain accurate scheduling of reservations which in turn prevents double booking. Over the years, I appreciated the improvements in both ease of use and customer support.

Vendor Response

by ResNexus on February 02, 2018

Thank you for taking the time to write us this positive review Mary! We did want to let you know that we do offer a way to connect with OTA sites such as Expedia and Booking.com in our system. We can send availability to them through two different third party connections. These connections offer real-time updates sent to over 300 different OTA¿s including Expedia and Booking.com . If you would like to learn more about these options please give us a call.

Effective, Evolving, and GREAT Customer Support

Nov 09, 2016
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Always adding functionality and refining product. Interfaces well with existing web site.

Cons: Some basic features like updating room rates is time-consuming and repetitive.

Overall: Have been using this software for 5 years. Programmers solicit feedback and input on future features. They are always upgrading and adding functionality. They are patient with ludites, and have great tutorials for refreshers. Some functions seem overly time consuming, but I'm glad that I have the capability afforded by them.

Recommendations to other buyers: LOVE THE CUSTOMER SERVICE AND THE TUTORIALS

Basics are Great!

Dec 14, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very dependable.

Cons: Difficulty in finding directions for performing many functions and where to perform that function. Lack of a good point of sale program (hoping the new one will work well).

Overall: Basic reservation system works very well. Looking forward to future enhancements that are in process. My main complaint is trying to find where certain extra functions are located that are used rarely. Need an administrative link to a detailed diagram of where to perform every function.

Recommendations to other buyers: Works well and is affordable for smaller hotels.

Not as good as it used to be

Feb 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: user friendly for a B&B. Offers most features that are needed today. They offered a 90 day cooking calendar which is nice and not everyone has that.

Cons: Customer service has continued to decline in the 7 years I have used ResNexus. They have made several costly mistakes with managing my channel mgt and do not take responsibility or answer emails. Very disappointed after 7 years. Price also seems to higher than competition.

ResNexus Review

Jul 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like everything about this software, it's easy to use and all the reports makes it much easier to stay on top of my business

Cons: For a small business like myself I believe it to be a little pricey.

Overall: I have enjoyed my overall experience with ResNexus thru the years, and if there is something I don't understand the support team are always available with prompt and friendly service.

Perfect software for my Inn

Oct 28, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use and the functions such as instant confirmation emails and thank you.

Overall: The software meets all the needs I have for my Inn. The few times I've needed (usually an error on my part) customer support has been excellent. I always promote Resnexus to Inn keepers when I travel. Other companies have tried to tempt me away with lower costs etc, but when I look hard at how well this software functions for my Inn compared with other systems, I always end up staying with Resnexus.

Excellent Reservation System

Dec 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reports, ease in making updates and changes, graphic appearance, easy for guests to use. great customer service.

Overall: Resnexus provides incredible service, constant upgrade to features, great reports that are usable and valuable to my business and is easy for guests to navigate and use. I like the capability of making changes to my online system with ease whenever I want. It is also mobile friendly and I use it on my iPhone all the time - almost as much as my desktop!

Resnexus Makes Innkeeping Work

Aug 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Resnexus is brain central in my business for all of my calendars, bookkeeping, scheduling and communicating with guests. I highly recommend it.

Pros: Excellent customer service. I've been with this company for 10 years and have always gotten very good help when I needed it.

Cons: I wish it was easier to use the website on my phone. Making changes to the calendar and blocking dates is awkward.

ResNexus is an asset.

Jul 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall, very pleased with the ResNexus system. Would definitely recommend it!

Pros: The system is easy to use. It is very simple to teach it to new hires. Customer service is quick and professional.

Cons: The only con would be that it doesn't allow us to override a third party booking. If a booking.com reservation is a no show, the property should have access to cancel the entire stay.

Best Property Management software available.

Aug 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, do not have to be computer savvy to be able to utilize this product, and if you do get stuck great available support just pick up the phone and talk to a person!

Cons: Nothing very satisfied have utilized for over 10 years.

Overall: Extremely professional and helpful company, they are willing to go the extra mile to help your business grow and thrive.

ResNexus Saves The Day

Nov 02, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Taking over a BnB that was operating in the stone ages of paper and pencil was no walk in the park. However, ResNexus took much of the pain out of the process and provided the much needed structure to get us organized. The ResNexus reservation system integrated seamlessly with our website and card processing. Their training was top notch. We were up and running in no time. It was just what we needed during a stressful transition.

Pros: ResNexus provides tools that allow you to effectively manage all aspects of a hotel/inn/BnB/guest house. It's the perfect product for a small business. It allows you to manage front desk, housekeeping, sales and reporting activities with a single application. The "at-a-glance" dashboard/grid is our bible. It gives us a quick summary of what is happening that day/week/month/year...

Cons: Adding additional days/nights or retail items to an existing booking/reservation seems to be a little cumbersome at times.

Recommendations to other buyers: My advice would be to hop on board. ResNexus is constantly looking for ways to improve their product. We receive video tutorials that introduce new features on a regular basis.

My Lifeline

Dec 09, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use.

Cons: Need mobile app.

Overall: ResNexus is my brain. I get reservations from multiple sources, but RN is control central. So well designed with improvements coming regularly. I love having so much control over which features to use. The help desk is outstanding. I wouldn't have lasted this long in this business without it. The only thing it lacks is a good mobile app which would be so useful. Looking forward to it.

A Near Ten

Nov 08, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick input for reservations. Great support from the Home Office.

Cons: Wish ResNexus had weekend live support, as opposed to having to call the Agent On Call.

Overall: All okay from this Innkeeper/Owner. Only wish there were a way to incorporate RezNex with all the other reservation services, so didn't have to slog around to all the sites to make sure rooms are blocked and avoid double bookings.

10 years happy!

Oct 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This PMS system has it all and eliminates the need for other vendors. I love One Stop shopping! Every single person I have come in contact with in resnexus has been a delight to work with.

Cons: I truly can't think of a negative. Every time I have thought "I wish they had ____" they release an update.

Great service and great product!! Not sure how we managed business before!!

Aug 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Love it.!! Highly recommend to any B&B or in of any size.

Pros: Easy to use, secure, all in one product - -Can process retail sales, reservations, and manage housekeeping all in one simple and easy to use format

Cons: Wish there was an app for the system. You have to log in on line or from a mobile device to access the application.

Good but pricey

Dec 21, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Support is world class.

Cons: Expensive!

Overall: Support is fantastic. Some features are nice to have, but weak in implementation. Email templates are hard to edit. For marketing mails, it is HTML, but you are lacking a WYSIWYG editor, and using an external editor is an effort in trial and error. It's a lot easier to just export the customer list and use something like constant contact or mail chimp. Missing the ability to have rooms split into sub-rooms. Our experience with the POS functionality would rate it as barely adequate. An awful lot of clicks to add a drink to a room. Much worse to just manage a bar tab for a non-guest. Guest lookup is harder than it should be; a pop up list of possible matches when you start typing would be awesome!

Recommendations to other buyers: See previous narrative in the experience section.

Ease of Use and Customer support makes ResNexus a Winner

Jul 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to intuitively understand what needs to happen next as you take reservations or address customer questions makes this a wonderful product. The ease in which you are able to customize reports, emails and gift cards is a further enhancement that should not be missed.

Cons: Being unable to view multiple screens at the same time when you are trying to research your productivity.

Overall: highly productive staff as the software is easy to us and very intuitive.

We love working with Resnexus!

Aug 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They offer the latest trends with lodging reservation software and websites! Great customer service!

Cons: We really don't have any complaints about Resnexus. We only wish they weren't so far away! But location isn't an issue, with round the clock customer service offered.

Boutique hotel owner gives Reservation Nexus 5 stars

Nov 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I like the system because it is user friendly. If you are swamped you can at least block off the rooms then finish the reservation or you can utilize more of the features when time permits. The industry is changing rapidly and it is comforting to know Reservation Nexus keeps updating and educating their customers so we can maximize our resources and have happy guests.

Software is Great. Company is always making improvements

Dec 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and train others

Cons: Price

Overall: I have always had good experience with Customer support and the software is easy to use. I would like to see a few more enhancements in the future. The staff is always friendly and very helpful anytime I have called on any question small or big.

Recommendations to other buyers: Would like to see a color code on any room that is discounted or comp.

One of the important keys to success

Dec 12, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All Great!

Overall: The software is an important key for me to the success of my business. It provides me with a great planning tool, including marketing instruments, statistics, and numbers to back up the decision for certain marketing tools, recognize developments and make plans for the future. Customer service is great and the software has never let me down.

We love ResNexus.

Oct 24, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All rooms on one page. Grid and Calendar pages are great to use, and help emmensely in phone call bookings.

Cons: No Cons.

Overall: Can't say enough good about ResNexus. It's the best. I particularly like having all rooms on one web page. Easy to compare. Easy to book.

Dave B, Hornsby House Inn

Recommendations to other buyers: Use it.

RexNexus is good. Our support person is AWESOME!!!!

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very intuitive. It was easy to learn with our support person's guidance. If I can learn it.....anyone can learn it.

Cons: Can't think of a negative right now. We are growing with the ResNexus software. If we have a question our support person is quick to solve any issue.

Overall: Our number of reservations has greatly increased. Our guests can now make their own reservations and that has given us a new-found freedom.

This system is a wonderful benefit for you!

Apr 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I must say that I'm new to the ResNexus realm, but already appreciate what if has to offer. I started my business 10 years ago doing reservations by hand with pencil/paper/calendar. A friend and I wrote a software system that worked great, but no on-line booking capability. I looked for years for a solution, and many years stuck with my own solution. I watched ResNexus over the years and they kept getting better.

Everything that I customized in my own system, they now have... plus things I could not figure out how to do. Nearly everything you need to do is in this system... maybe not the way you think it should be done, but the feature is there. (I still haven't found a dryer that will automatically fold things the way "I" want them folded!)

The setup process was easy and informational for me. Repeat guests of mine, that always had to phone to make reservations, have phoned to say they love the interface they have with the on-line booking engine.

Whenever I have had issues/questions, my support representative (Andrew Webb) has been phenomenal with responses. His answers have not always been to my liking, but he does understand my needs/wants and makes sure they are covered completely.

They appear to me to be a company that listens to their customers, and work to satisfy the business needs of their customers.

I HIGHLY recommend this product... learn it, use it, and grow!

#1 reservation system!

Jan 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service, honesty of company, user friendly, constantly improving product.

Cons: Literally nothing. It is amazing. The company is honest and has the customer in mind.

Overall: Could NOT have been a successful business without ResNexus.

Terrible!

Jan 05, 2017
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: The Resnexus system allows for a reservation to be made with a credit card even when it's declined!

Pros: Pretty much nothing.

Recommendations to other buyers: Stay away.

Vendor Response

by ResNexus on April 26, 2017

We appreciate your comment and your business. ResNexus strives to provide the best customer service possible. We would like to provide some clarification on the credit card declined reservation you have experienced. There are two different processes by which a guest's reservation can occur in ResNexus: 1. Directly through the ResNexus Online Booking Engine If a guest books directly through the ResNexus online booking engine our system performs a pre-verification process and declines the card if there are insufficient funds. The ResNexus online booking engine does not permit declined credit cards to finish the reservation. 2. Reservations passed on by a Marketing Channel or OTA Possible marketing channels you might use are Expedia, Booking.com, etc. When a reservation is made through a marketing channel or OTA, the channel collects all of the guest information, including the credit card information. However, depending on the marketing channel, the credit card pre-authorization may or may not occur. The marketing channel then pushes the guest information through the channel manager to ResNexus. For example, the scenario that you have commented on is much like an individual complaining about their cell phone manufacturer always dropping their calls when it is a complication of the carrier or service provider. The phone service provider (the marketing channel) collects the reservation information from the guest and then relays that information through the channel manager to ResNexus (the cell phone). ResNexus is the recipient of the information from those third party marketing channels. Again, we thank you for your business and encourage you to contact your marketing channel to see if pre-authorization is possible through them. We also recommend reviewing your emails from the marketing channel as they come in to see if the credit card has been declined.

Easy Booking System

Dec 06, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great platform and reliability

Cons: Horrible response time from their Red Carpet customer service team they assign you. I prefer to talk to the general customer service team. They are usually easier to reach.

Overall: The platform is very good and reliable. I've experimented with other competitors that cost less but did not make the change. Their systems don't offer near as much, especially on the reporting side, and are much less stable.

The very Best. People are always ready to HELP! They actually talk to you and they know what they

May 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: When ever I have problem with my reservations. (esp the OTA). I call these folks and they actually help

Pros: Easy to navigate easy people to work with

Cons: Would like direct connect Nothing much. I like the GRID. Simple