--- title: "ResNexus Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ResNexus the right Reservations solution for you? Explore 431 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/129392/Reservation-Nexus/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-14" --- ResNexus 4.8 (431) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 14th, 2026 # Reviews of ResNexus Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews JS Jory S Operations ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Making the switch over to an online booking system was a challenge at first, but ResNexus has made it easy for us to do things like manage our reservations, build retail items, and communicate with guests.“ February 10, 2026 CJ Corina J OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “That i need 100 letters in a survey before i can get to my calendar to see how many people i need to feed when i can’t think of a con.“ June 25, 2025 GO Garrett O Corp Pres.Hospitality, 2 - 10 employeesUsed the software for: More than 2 years. “One of the best items that ts managed through resnexus is the "Travel Protection" It is fantastic to have a product to offer to guests that are traveling long distances, and having to book so far in advance that anything can happen, the fee is reasonable and the customer service when there is an issue is FANTASTIC! “ July 17, 2025 UL Ursula L Campground OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “The booking engine is geared for hotel more than campground and was not customizable to the specific information that I required.“ June 19, 2025 SW Steve W OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “The RN system not only saves us countless hours of manual work, but also pays for itself via Direct Connect capability for online travel agents like Airbnb and VRBO, which help us fill in spaces during the shoulder season.“ June 23, 2025 HH Heather H General ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “There is also still some confusion as to how to utilize the settings function, especially the ones related to room units/classes and rates.“ November 24, 2024 JA Jill A GMHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “We were with a template booking software before RN that was clearly below subpar, so to be with a co that supports its customers, available to work things out, come do visits to help us ne the best online property we can be just puts us all at ease knowing we have the best system out there.“ January 29, 2025 Axel K General ManagerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “Their staff was not very knowledgeable when it came to Google Hotel Ads, and we quickly ran into major limitations across all their features.“ August 28, 2025 ## Showing most helpful reviews Showing 1-25 of 431 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mike and Bonnie T. Owner / operator Recreational Facilities and Services Used the software for: 1-2 years ### "ResNexus is our partner in business" June 17, 2023 5.0 The training was smooth. If we have questions or problems, they are resolved quickly. Pros The calendar and ease of booking is excellent for us. We get our questions or problems answered quickly. Cons Cannot think of anything. We do have a problem with the pet cleaning charges being charged daily, which is not our policy. Reason for choosing ResNexus Better product and service. Review Source Response from ResNexus June 21, 2023 Mike and Bonnie, Thanks so much for taking the time to leave us such a wonderful review! We are so happy to serve you and your business! There is an option to set up your pet cleaning charges as a retail item, which would only be charged once per stay. Please reach out support@resnexus.com or your account representative if you would like more information or have us help set that up. CS Chris S. Owner Hospitality Used the software for: 2+ years ### "With some work on basic shortcomings, ResNexus would rule this sector" June 19, 2025 5.0 Overall, it's been challenging to get the tool to do \*exactly\* what we want, and there are a lot of frustrating "obvious" limitations, but it does so much so very well and we've invested so much time into getting things to function that we're "happily stuck". We have explored other property management systems but a move simply isn't worth it, especially because of the people at ResNexus. Pros Attitude goes a long way, and our support team earns our business every day. Tony, Jeremy, Kat, Tim, and everyone else really does their best to make things work. They are extremely professional and unflagging in staying positive, even when things aren't working right. Cons There are a handful of things that either don't work right or get launched without rigorous testing (in my opinion). I appreciate that I'm both a squeaky wheel and probably a more advanced user than others, but disagree with building something "well enough" for most people and with they'd improve certain features. To the credit of our support team, they do take this into consideration and have worked on stuff over the years. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing ResNexus Overall value, features, reporting, and the support team. Review Source Response from ResNexus June 30, 2025 Chris, Thanks so much for highlighting how we strive to have the best customer support in the industry! We value your feedback and love serving you and your business! SN Scott N. Owner Hospitality Used the software for: 6-12 months ### "Feature-rich and great customer service, but a lot of bugs" September 4, 2021 3.0 Getting trained on Resnexus and setting it up requires a large investment of time. The Customer Service is top-notch, giving 1:1 support to assist you. And it is needed: Resnexus is a feature-rich with a lot of bells and whistles with complex, non-intuitive navigation (there is a menu with a list of 63 pages for Setup). All the options are probably necessary to support various operations, but not needed for me, yet still require review. To make use of many of the functions, you need staff willing to log directly into Resnexus to manage their daily work and communicate with each other. I am a small vacation rental owner with contractors that support multiple accounts (housekeepers for instance) who will not do that, so I end up sending out texts and e-mails instead. In addition, the required process required to handle direct bookings is overkill for me, with a lot of information and extra decisions I have to spend time filling out. I have decided to move to an alternative software. I would have continued using Resnexus since I invested so much time in it, but the number of product bugs continually introduced in new releases makes it difficult to justify the ongoing investment in its usage. Pros (1) ResNexus is a one-stop, feature-rich software service allowing every nuance of your operations to be mirrored and more importantly maintained. (2) The user interface for bookings and availability is heavily customizable and integrates to my existing web site. (3) It supports a simple "online store" so I can sell logo products like t-shirts and guest services. (4) It supports the sale of gift certificates and manages remaining balance when redeemed. (5) great rate and management. (6) Great printable reports. (7) It allows me to manage a file of previous guests with their information (interests, birthdays, etc). (8) The customer service is their best quality, with assignment of a representative in addition to regular customer service. (9) One aspect of Resnexus where it is way above its competitors is adherence to data and system security best practices, as well as adhering to the latest US website design requirements, such as handicap usability for instance. Cons (1) It takes a big investment of time to learn how to set up, navigate and use Resnexus and it is not intuitive with sparse online help. (2) Housekeeping operations require your staff to log into the application to use it properly, making it more usable for companies with dedicated staff rather than the small vacation rental owner like myself that uses contractors with multiple accounts. (3) The application is not intuitive and work flow processes are too complex for the simple processes required for my business...so complex I am concerned of modifying direct bookings incorrectly there are so many options. (4) There is strong marketing and guest loyalty functionality, but it requires obtaining guest emails...since a lot of my bookings are via Airbnb who does not give out guest emails I cannot use many of the marketing and promo functions available. (5) The photo library is in multiple places and for channel mgr integration does not allow switching the order of photos showing up on Airbnb...you have to delete all of them and re-upload them to change the order. (6) Lastly, I've experienced a lot of bugs in production. This includes errors in the Airbnb channel mgr integration that created actual bookings with incorrect 24-hour cancelation policies. Other property data such as touchless check-in disappeared and had to be reentered. They accidentally released the vrbo beta into production and I filled out the integration info only to have it disappear when they turned it off. Reason for choosing ResNexus For their price point, ResNexus has an amazing array of features. As I was completely new to short term rental software, I did not look at requirements correctly and to use some of the functions require your staff uses Resnexus for their daily work and to communicate. The work flow processes are of necessity fairly complex to support diverse business processes, but overkill for my simple needs. And finally, I did not have insight to the number of bugs in the software trial period. For these reasons, I am moving to a different software vendor. Review Source Response from ResNexus May 23, 2023 Scott, Thank you so much for taking the time to leave such a through review and great feedback. AM Amanda M. Property Manager Hospitality Used the software for: 2+ years ### "Love ResNexus" June 17, 2026 5.0 Easy to use, always happy to help, and eager to grow your business to be the very best it can be and maximize your profits! Pros I love how easy and straight forward the booking engine is to use and how customer service is always at 150%! These guys truly go above and beyond in addressing any concerns, helping you manage and promote your business. All while doing it at what I think is a very reasonable price too. Tony is amazing! Cons Sometimes there area few little bugs or issues with an update but ResNexus is always quick to fix them once it's brought to their attention. This is just a personal annoyance of mine but I wish they would get rid of the Classic Grid view because I only like using the regular Grid view but I understand why they still have it because it may be more convenient for other businesses or what they're used to Review Source Response from ResNexus July 10, 2026 Amanda, 150%, love it! That's what we strive for. Looking forward to our continued business relationship for years to come. MB Marcia B. Owner Consumer Services Used the software for: 2+ years ### "Good solid backoffice product that does every thing a small business needs. " June 19, 2025 5.0 Very good. I have no desire to look elsewhere. I live in Mexico, and thankfully this is finally available in Spanish so that my workers can use the back end. I was one of the reasons I left Resnexus for a year, however the other product was so hard to use, and prone to errors with poor support that I went back to happily returned and was happy to see that they added support for multiple languages. Pros Good customer support, and with lots of features that you need, more that you don't, but someone must need them! Easy to use and make sense of. Tried others that didn't make sense at all and were prone to errors. This is where ResNexus makes a big difference. Cons There are so many features that it can be overwhelming. This is so minor, but I have had a couple of issues with 3rd party booking engine synchronization (like Booking.com), but because they have good customer support, they were taken care of immediately. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) LIttle Hotelier was too had to use and created too many errors that cost real dollars. I couldn't use many of the features because they were too hard. They had decent "how to do" videos but it didn't address Trouble shooting when things went wrong. Review Source Response from ResNexus June 30, 2025 Marcia, Thanks so much for coming back and being such a great client! We are proud to have a new office in Mexico and look forward to continuing to help your business grow!  CJ Corina J. Owner Hospitality Used the software for: 2+ years ### "ResNexus is awesome" June 25, 2025 5.0 Our experience in the last 7 years has been overall amazing. We’ve had some struggles but they’ve always been fixed. The ResNexus team is basically family. Pros The user friendliness. The academy. That they can help when I need it the most. \[sensitive content hidden\] is amazing. The friendships. Cons That i need 100 letters in a survey before i can get to my calendar to see how many people i need to feed when i can’t think of a con. Alternatives considered [GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) Reason for choosing ResNexus Because of the way they do business. We liked that they are family oriented like we are. Review Source Response from ResNexus June 30, 2025 Corina, Thanks so much for the review and for the feedback! We hope to see you at Academy again! We appreciate you being such a wonderful long-time client! TB Tauna B. Business owner Hospitality Used the software for: 2+ years ### "Best PMS - 10 year and going" June 21, 2025 5.0 Great experience working with the team. They offer a Red Carpet specialist, and this is fantastic. Prompt, friendly service always. Family owned, operated and growing. Pros We've been using Resnexus for over 10 years, and it's been a great program to help our business grow and prosper. The Resnexus team is amazing, and the program continues to develop and improve every year. I work with several hotels and PMSs by far it's the best program. I wish some hotel franchises would look to Rexnexus for their future program. Cons Nothing - everything has been great. I wouldn't change a thing. Only wish I had already used their help to develop our new web page. I still have work to do. Alternatives considered [innRoad](https://www.capterra.com/p/135307/innRoad/) Reason for choosing ResNexus I chose Resnexus due to the great service, modern interface, hyperlinks, ease of reports, functionality and more. Review Source Response from ResNexus June 30, 2025 Tauna, Thanks so much for being such a great long-time client! We love serving you and your business and appreciate you mentioning our great team! Michael W. Owner Real Estate Used the software for: Less than 6 months ### "Left hanging. Lost many days due to tech errrors" November 12, 2019 2.0 They were unable to get credit card processor to work so I was unable to open our business via our website. When error was found, customer support ghosted us by going to a Bed and Breakfast conference and not replying to multiple requests for help. Pros Nice looking grid that shows room status. Cons Inability to provide what they claim to be able to provide. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Reason for choosing ResNexus I believed there claims of ease of processing. I was fooled. As I write this review, they have still failed to provide the most critical of service that they sell. I am still unable to accept payments and am getting no support from Resnexus. I hope they are enjoying the Bed & Breakfast conference. Review Source Response from ResNexus May 23, 2023 Michael, Thanks for the feedback. We apologize if our customer support did not help you while at a conference. To ensure the highest level of customer support we have now implemented many customer service escalation procedures in 2021 that ensure a timely response from a manager. JS Jacquie S. Managing Member Leisure, Travel & Tourism Used the software for: 6-12 months ### "Truly a 5 Star+ Company" June 5, 2026 5.0 ResNexus has amazing people supporting you every step of the way. You can have a great product, but if you don't have a great support and development staff behind it you don't have much. From first inquiry to booking engine setup, to website development, to first reservations, to after hours service, to an onsite visit to address questions or concerns face to face it has been a really great experience. Some of the folks that have supported our business are: \[sensitive content hidden\] and a number of general phone support people. I would give them all more stars if I could. Pros What I like most about ResNexus is the Product and the People. The product is thorough in addressing the needs of many types of businesses. This flexibility allows me to tailor the software to meet my specific needs. The staff across all departments is awesome. I always received prompt courteous and complete answers to all my questions. So glad I chose the ResNexus booking platform. Cons I have zero complaints, and couldn't ask for more. I understand they have been in this business for 20+ years, and it's easy to see they have implemented creativity, feedback and lessons learned throughout the years to arrive at the 5 star product and staff they have today. Review Source Response from ResNexus June 10, 2026 Jacquie, wow what an incredible review! Thank you so much for your thoughtful words, and we're so glad to hear you've had such a positive experience with us. We strive to provide the best product and customer service in the industry, and are grateful you are with us. Here's to many more years of working together! JB Jan B. Owner, Innkeeper Hospitality Used the software for: 2+ years ### "Resnexus Review" April 3, 2026 5.0 Been using it for many years now, very satisfied. The support has been great over the years with a timely response. Pros Its reservation software. The ease of checking online reservations, checking guest reservation summaries. Cons Still trying to understand credit card processing. Just signed up recently and trying to identify payouts and credit card charges. Review Source Response from ResNexus April 8, 2026 Hi Jan, thank you for your review! We are glad to hear you've been very satisfied with your experience at ResNexus. Thank you also for sharing some insight on the credit card processing portion of our services. We would love to answer any questions you may have, so feel free to call us and we will assist you! We love serving your business, and look forward to working with you in the future. KD Kendra D. Owner Hospitality Used the software for: 2+ years ### "Best program and crew I have had the pleasure to work with." June 19, 2025 5.0 I have worked with ResNexus for a number of years, only time I have had a problem is something I messed up. Thankfully the tech crew and my red carpet support have fixed that in a very timely manner. The program is easy to work with and if you want they will set up a very nice website that works like a dream. Have had other programs that were no where neat the caliber Renexus is. Highly recommend!! Pros Program runs well, staff is very responsive 24/7 and holidays!! My red carpet \[sensitive content hidden\] has been extremely helpful and can usually figure out what I need to do or who to talk to. Would highly recommend ResNexus. Cons Can't think of any problems or reasons to not like!! Set up was fast and the website is very well received by all my clients - they find it well crafted and easy to work with. Review Source Response from ResNexus June 30, 2025 Kendra, We love having you as a client! Thanks so much for the awesome review! We appreciate you mentioning our great support and ease-of-use! PO Patrick O. Managing Partner Hospitality Used the software for: 1-2 years ### "Search no longer! Resnexus is your next property management system!" November 7, 2024 5.0 The best working relationship I have ever had with another organization. Pros What can I not boast about when reviewing Resnexus. This company is amazing across the board from their easy to use hotel/property reservation software, to their outstanding customer service and willingness to help, to their website design department. I myself have worked years in the food and beverage/hospitality industry but never inside of a hotel. My father decided to purchase a small boutique historical hotel August of 2023 and told me to figure it out. Having zero experience working inside or running a hotel I of course had to teach myself multiple different aspects of the business. The previous \[sensitive content hidden\] had it for 30 years and so I inherited the company they used for their property management system, Resnexus. I mean for someone with no experience their software was super manageable and I had little to no issues picking it up. The layout of everything is great and the software itself you can just do about anything with. Marketing emails, anything and everything you want to do with rate management, any report in the world you want haha it will put out. We have now integrated our payments with Resnexus which makes things even better. Recently, Resnexus just finished doing my hotel a new website that turned out spectacular. Powerful SEO, design, functionality, everything is fantastic. I can't say enough about how superb this company has been for me. I work closely with a property management professional throughout the year that helps me put together monthly packages or discounted deals for guests that we can put onto the booking engine and/or do a mass email marketing campaign out to my clients. He's there to answer any question I have at any time and I do have more than a few throughout the year. My company has now incorporated Resnexus's travel protection program for my guests providing them with an option to purchase a plan that covers any last minute cancellations. The possibilities are just endless with this company and the customer service is top notch. There's no question that from the \[sensitive content hidden\] down to the staff that help run this company, there's nothing but quality when it comes Resnexus. Thank you guys for everything you've done for myself and my company. You've played a massive role in our 10% revenue increase this past year and just making things manageable for myself and my team here at Hotel Planter. If your reading this review in search of a product like this, seriously save yourself some time and take my word for it. You'll be glad that you did. Cons If there was one thing I would say that I wished was better about this company or certain aspects of it I suppose it would have to probably come down to the website and only that there are certain controls that I would like to have in the editing of my website that are not available to me but other than that. Also, I do understand that certain editing functionality is restricted for obvious reasons, people do often break things but I wish there was the option to have more control anyway. Alternatives considered [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing ResNexus We already had Resnexus as the software the previous \[sensitive content hidden\] were using but I have been nothing but impressed by this company and through my own personal use of their product. I have looked into other companies and their software and I wouldn't ever switch. Review Source Response from ResNexus November 18, 2024 Patrick, This was truly an epic review! We appreciate it so much! We love serving you and your business and are glad we could help your property grow so much! GG Greg G. Owner / Operator Recreational Facilities and Services Used the software for: 1-2 years ### "May be great for hotels but not for RV parks and campgrounds" May 27, 2023 1.0 I spent a nightmare year with ResNexus before switching back to my previous reservation software. first the import of my previous and existing reservations was done incorrectly and even after 12 months they could not figure out how to fix it. They have no good way of charging guest extra fees like parking, late checkout etc., you have to enter these fees as a retail item which screws up your retail reporting. Cancelation fees have to be added annually. Canceling a reservation would require 4 different screens before complete. The grid takes three time longer to load than my previous software system. This, while a customer is standing in front of you or on the phone. Vehicle depictions for RVs are laughable and confusing to guests. It is not possible to move only a portion of the reservation to a new site. testing capabilities cost extra and there's no way to create canned outgoing messages that you use often. for these and many more reasons, we transitioned back to our previous software provider and never looked back. Pros Their website service is good with good support. The reservation software...not so much Cons Poor customer service, if you have a problem they'll "write a ticket" then forget about you Alternatives considered [Newbook](https://www.capterra.com/p/144942/NewBook/) Reason for choosing ResNexus Because I believed what the sales rep told me, seems they don't really know what the capabilities of the software are and are not. Switched from [Premier Campground Management](https://www.capterra.com/p/167839/Premier-Campground-Management/) to take advantage of third party bookings Review Source Response from ResNexus May 30, 2023 Greg, Thanks for the feedback. At ResNexus we strive to provide the best software paired with the best customer support. While not perfect, we are proud be the Highest Rated campground management software on Capterra and love serving our extensive list of campground clients. We apologize that your setup experience was atypical and that we could not resolve the issues it caused to your satisfaction. ResNexus maximizes your occupancy by showing your guests what they are looking for right from the start–your sites. Hundreds of campground properties love this benefit. In addition, we allow guests to book by specials and packages and provide a built-in POS. We help your staff save time and money by reducing the need and cost for many 3rd party integrations required by other more expensive systems. We realize that there are many campground software providers and wish you the best in your future endeavors. AB Airyanna B. Operations Manager Hospitality Used the software for: 1-2 years ### "Best reservation software I have used" June 10, 2023 4.0 This is by far the best reservation software that I have used! Pros The thing that I like most about ResNexus is all the new updates and new features that are constantly being added to the system. Cons I think that the interface can be a little confusing for some people when you are setting up the system for use, but on the other hand the ResNexus team is also very helpful in that aspect. Alternatives considered [Campspot](https://www.capterra.com/p/176517/Campspot/)[Firefly Reservations](https://www.capterra.com/p/190984/Firefly-Reservations/) Reason for choosing ResNexus ResNexus was very user friendly for me and I loved the sutomer service rep that I initially spoke with. Switched from [RezExpert](https://www.capterra.com/p/156539/RezExpert/) We needed a more updated and user friendly system. Review Source Response from ResNexus June 26, 2023 Airyanna, Thank you so much for taking the time to leave such a fantastic review for us! We greatly appreciate it, and we love serving your business. KK Keri K. Owner Hospitality Used the software for: 2+ years ### "Great company to work with" June 25, 2025 5.0 We have been working with Resnexus for 8 years and enjoy our account manager. Our emails to the service department are always answered quickly and completely, and we are very satisfied with our website design. Pros We have had Resnexus since we opened in 2018. We have always had prompt, helpful service whenever we had questions or needed something. Our account manager has always been great to work with. I really recommend Resnexus. Cons Can't think of anything. We are very happy with Resnexus. Never had any problems with them. The End. Review Source Response from ResNexus June 30, 2025 Keri, Thanks for letting us be a part of your success and journey! We love serving you and your business and really appreciate your long-term loyalty! UL Ursula L. Campground Owner Hospitality Used the software for: 2+ years ### "ResNexus is great for our small business." June 19, 2025 5.0 I had ResNexus create my website and manage my booking engine for my small family run campground. Everything works together. Anytime that I run across a problem (usually user error) I receive the assistance I need in a timely manner. Pros The booking engine is easy to use. Integrates with everything (my website and point of sale). Great support staff. Cons My website needs better SEO (search engine optimization). Learning curve on some of the language. The booking engine is geared for hotel more than campground and was not customizable to the specific information that I required. Review Source Response from ResNexus June 30, 2025 Ursula, Thanks for leaving us a great review and for the feedback! We love serving the campground industry and appreciate you and your business! VS Valerie S. owner manager Hospitality Used the software for: 2+ years ### "ALL GOOD with RESNEXUS" June 19, 2025 5.0 Resnexus has been a great system to keep my reservations simple and accountable. They send me confirmations in text message and email. This motivates me to follow up and print out new reservations......all good Pros \[sensitive content hidden\] is very helpful. We went thru the back office details and he helped to set up and make adjustments. He's always fun to chat with and problem solve. Cons nothing they are a great team......reliable and happy to help can't usually contact me in the morning but \[sensitive content hidden\] always calls me back !! Review Source Response from ResNexus June 30, 2025 Valerie, Thanks so much for mentioning our team's outstanding service and for the wonderful review! We love serving you and your business! CC Christopher C. CEO Hospitality Used the software for: 1-2 years ### "Great Booking engine. Great staff" July 10, 2025 5.0 Resnexus is great! \[sensitive content hidden\] is always such a reliable person, offering her help whenever I need it. It’s nice to have someone so dependable who’s always there when needed. Pros ResNexus is easy to learn, integrates with Airbnb and other platforms, and offers simple, effective reporting for better property management. Cons Lacks a smooth integration between my store and POS system to streamline operations and improve efficiency. Review Source Response from ResNexus July 11, 2025 Christopher, Thanks so much for the great review and feedback! We love serving you and your business!  SW Shane W. Owner Hospitality Used the software for: 6-12 months ### "5 Star All The Way" June 9, 2025 5.0 Has been excellent. They are great to work with, Responsive, and the system they have can do so many amazing things. Pros The Setup process is like no other. They do a great job getting you set up and really working to create a great relationship Cons sometimes integrations don't work, but they are quick to fix. I've had some issues but I will text my rep and they will immediately fix it. Review Source Response from ResNexus June 30, 2025 Shane, Thanks for the leaving such a great review and feedback! We love serving you and your business!  KB Kimberly B. Owner Hospitality Used the software for: 1-2 years ### "\[sensitive content hidden\] is amazing " March 3, 2025 5.0 Wonderful! \[sensitive content hidden\] first trained us on the reservation system. They both had absolutely the utmost patience! Pros \[sensitive content hidden\] I get awesome help from the wonderful people at ResNexus. When I’m in a panic, \[sensitive content hidden\] always makes me feel at ease!!! Cons The videos for some of the topics I need help with are outdated. Review Source Response from ResNexus March 5, 2025 Kimberly, Thanks so much for the wonderful review! We love serving you and your business! GD Gareth D. Owner Hospitality Used the software for: 2+ years ### "ResNexus - like hiring a whole software and hotel management team" February 24, 2024 5.0 Hotel reservations have expenses - credit card fees, third-party commissions, occupancy taxes, and, of course, monthly reservation software costs. The valuable expertise that ResNexus provides us has enable us to have ten times the revenue we would have without them - way more than enough to cover the expenses. That is to say, in the end we do not consider ResNexus an expense, it helps us earn way more money than it costs. We consider them our partners and could not be happier with their services. Pros ResNexus is one of the most professional companies I have delt with in any field. Running a hotel reservation system is very complicated. The system must integrate hundreds of different third-party booking sites, credit card processing companies, tax collection, and the front desk. ResNexus has this figured out and I can't imagine running the hotel without them. Our dedicated representative is very responsive, helpful, and encouraging. Cons We literally have no complaints about ResNexus. We get contacted frequently by other companies and we tell them all the same: we are very happy with ResNexus. Review Source Response from ResNexus February 26, 2024 Garth, Thank you so much for this amazing and thoughtful review! We appreciate your business and loyalty! We love serving you and your business! JAL John A L. Property Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "ResNexus is the industry leader for our vacation rental business!" June 8, 2023 5.0 My overall experience with ResNexus is very positive because of their software and professional customer service. Pros What I like most about ResNexus is its seamless, user-friendly features coupled with a knowledgeable customer service department. Cons There are a couple of default settings that can not be deleted or modified. Review Source Response from ResNexus June 23, 2023 John, Thanks so much for the wonderful review! We love serving you and your business! CM Cindy M. owner Hospitality Used the software for: 2+ years ### "You couldn't pay me to leave ResNexus" October 2, 2024 5.0 They are always updating and adding new reports but they are always there to help with learning any new reports or services. \[sensitive content hidden\] is probably the most patient people I have ever met. There is no such thing as a "dumb" question and no matter how many times I may ask the same question, he is always there to help. Pros They are always there to help me with any questions. Also, their reports cover everything a bank or bookkeeper would need to help me with my financials. They seem to study the way you use their system and are always willing to suggest new services. Cons I have spent way too much time trying to come up with something. The only thing I can think of is that sometimes it's inconvenient that they are 3 hours behind me. But, with that being said, they always answer me quickly. Review Source Response from ResNexus October 8, 2024 Cindy, Thanks so much for the wonderful review! We are touched by all your kind words! We love serving you and your business! KH Katie H. Director of Sales & Marketing Hospitality Used the software for: 2+ years ### "Director of Sales & Marketing" June 16, 2023 4.0 Overall good, the support staff is quick to help and respond to inquiries.Slowing over time we've seen good updates added to the program.Good value for money spent. Pros I like the reports I can collect, PACE, Revenue summary, retails sales by date, etc.I can track how my business is doing in real time, and see what market segments are lacking- hopefully w/ enough time to put in a strategy change. Cons Credit card manual input is dated and likely not PCI compliant.Website integration looks very old and dated.The way a guest shops for a room online is old tech. via the ResNexus built website Review Source Response from ResNexus June 22, 2023 Katie, Thanks for the great review and feedback! We appreciate you and your business! LD Lorri D. Manager Hospitality Used the software for: 2+ years ### "ResNexus Makes Our Reservation Management Easy" June 6, 2023 5.0 I was not involved in the selection or setup of our ResNexus. However, I love working with the product. It has been easy to learn and use. Having a cloud-based product allows me, as Manager, to oversee daily operations and assist my staff in real time online. Pros I had to train myself. ResNexus was very easy to learn. There are many options to customize the system to meet your business needs. Cons I would like to have more options with the payment section in Group Reservations; the ability to add a payment that is not tied to a particular guest, to be held "on account", then applied at a later date.I would like to have more options in report generation; the ability to apply as many filters as we need to create a super customized report in various areas. Review Source Response from ResNexus June 12, 2023 Lorri, Thanks so much for taking the time to leave such great review and feedback! We love serving you and your business! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.