# ResNexus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ResNexus the right Hospitality Property Management solution for you? Explore 427 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129392/Reservation-Nexus/reviews --- ResNexus 4.8 (427) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Reviews of ResNexus Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews JS Jory S Operations ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Making the switch over to an online booking system was a challenge at first, but ResNexus has made it easy for us to do things like manage our reservations, build retail items, and communicate with guests.“ February 10, 2026 JS Jessica S Park ManagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “I can't send a refund to an updated card that the client wants on file. IF the client's card was cancelled and then they are needing a refund, I have to send them a check from the company through the mail.“ October 10, 2024 GO Garrett O Corp Pres.Hospitality, 2 - 10 employeesUsed the software for: More than 2 years. “One of the best items that ts managed through resnexus is the "Travel Protection" It is fantastic to have a product to offer to guests that are traveling long distances, and having to book so far in advance that anything can happen, the fee is reasonable and the customer service when there is an issue is FANTASTIC! “ July 17, 2025 CJ Corina J OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “That i need 100 letters in a survey before i can get to my calendar to see how many people i need to feed when i can’t think of a con.“ June 25, 2025 SW Steve W OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “The RN system not only saves us countless hours of manual work, but also pays for itself via Direct Connect capability for online travel agents like Airbnb and VRBO, which help us fill in spaces during the shoulder season.“ June 23, 2025 UL Ursula L Campground OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “The booking engine is geared for hotel more than campground and was not customizable to the specific information that I required.“ June 19, 2025 JA Jill A GMHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “We were with a template booking software before RN that was clearly below subpar, so to be with a co that supports its customers, available to work things out, come do visits to help us ne the best online property we can be just puts us all at ease knowing we have the best system out there.“ January 29, 2025 Axel K General ManagerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “Their staff was not very knowledgeable when it came to Google Hotel Ads, and we quickly ran into major limitations across all their features.“ August 28, 2025 ## Showing most helpful reviews Showing 1-25 of 427 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mike and Bonnie T. Owner / operator Recreational Facilities and Services Used the software for: 1-2 years ### "ResNexus is our partner in business" June 17, 2023 5.0 The training was smooth. If we have questions or problems, they are resolved quickly. Pros The calendar and ease of booking is excellent for us. We get our questions or problems answered quickly. Cons Cannot think of anything. We do have a problem with the pet cleaning charges being charged daily, which is not our policy. Reason for choosing ResNexus Better product and service. Review Source Response from ResNexus June 21, 2023 Mike and Bonnie, Thanks so much for taking the time to leave us such a wonderful review! We are so happy to serve you and your business! There is an option to set up your pet cleaning charges as a retail item, which would only be charged once per stay. Please reach out support@resnexus.com or your account representative if you would like more information or have us help set that up. DW Diane W. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Should have used ResNexus years earlier" June 22, 2025 5.0 I love that you get a live person for support, no AI chat bot making you go in circles and finally you give up because no one will help you. Please don't take away LIVE support. Your team is the best I have ever worked with. Pros I love the OTA integration that keeps my reservations from double booking. My past system had me manually adding from other platforms with the risk of double booking and angry customers. Cons Some what complex but once you learn all the features it is extremely powerful. The support staff is always there to help even if you ask the same question a few times until you learn the system. Alternatives considered [Campspot](https://www.capterra.com/p/176517/Campspot/)[Firefly Reservations](https://www.capterra.com/p/190984/Firefly-Reservations/) Reason for choosing ResNexus Originally due to the integration with Quick Books but after converting to ResNexus, the file dump output would not work with my QB due the complexity of my camp store retail items. My QB Pro consultant was concerned my taxes would not align with my invoice line items. So for now I am manually inputting the data into QB. Switched from [Campground Solutions Reservation and Management System](https://www.capterra.com/p/171003/CampgroundBooking/) Poor system, no flexibility. Email support worked well but you had to wait for responses. Review Source Response from ResNexus June 30, 2025 Diane, Thanks for mentioning how our system helps prevent double-bookings with bookings in real-time! We strive to have the best customer support in the industry–and that means a live person (which will never change)! We love the review and love serving you and your business! SN Scott N. Owner Hospitality Used the software for: 6-12 months ### "Feature-rich and great customer service, but a lot of bugs" September 4, 2021 3.0 Getting trained on Resnexus and setting it up requires a large investment of time. The Customer Service is top-notch, giving 1:1 support to assist you. And it is needed: Resnexus is a feature-rich with a lot of bells and whistles with complex, non-intuitive navigation (there is a menu with a list of 63 pages for Setup). All the options are probably necessary to support various operations, but not needed for me, yet still require review. To make use of many of the functions, you need staff willing to log directly into Resnexus to manage their daily work and communicate with each other. I am a small vacation rental owner with contractors that support multiple accounts (housekeepers for instance) who will not do that, so I end up sending out texts and e-mails instead. In addition, the required process required to handle direct bookings is overkill for me, with a lot of information and extra decisions I have to spend time filling out. I have decided to move to an alternative software. I would have continued using Resnexus since I invested so much time in it, but the number of product bugs continually introduced in new releases makes it difficult to justify the ongoing investment in its usage. Pros (1) ResNexus is a one-stop, feature-rich software service allowing every nuance of your operations to be mirrored and more importantly maintained. (2) The user interface for bookings and availability is heavily customizable and integrates to my existing web site. (3) It supports a simple "online store" so I can sell logo products like t-shirts and guest services. (4) It supports the sale of gift certificates and manages remaining balance when redeemed. (5) great rate and management. (6) Great printable reports. (7) It allows me to manage a file of previous guests with their information (interests, birthdays, etc). (8) The customer service is their best quality, with assignment of a representative in addition to regular customer service. (9) One aspect of Resnexus where it is way above its competitors is adherence to data and system security best practices, as well as adhering to the latest US website design requirements, such as handicap usability for instance. Cons (1) It takes a big investment of time to learn how to set up, navigate and use Resnexus and it is not intuitive with sparse online help. (2) Housekeeping operations require your staff to log into the application to use it properly, making it more usable for companies with dedicated staff rather than the small vacation rental owner like myself that uses contractors with multiple accounts. (3) The application is not intuitive and work flow processes are too complex for the simple processes required for my business...so complex I am concerned of modifying direct bookings incorrectly there are so many options. (4) There is strong marketing and guest loyalty functionality, but it requires obtaining guest emails...since a lot of my bookings are via Airbnb who does not give out guest emails I cannot use many of the marketing and promo functions available. (5) The photo library is in multiple places and for channel mgr integration does not allow switching the order of photos showing up on Airbnb...you have to delete all of them and re-upload them to change the order. (6) Lastly, I've experienced a lot of bugs in production. This includes errors in the Airbnb channel mgr integration that created actual bookings with incorrect 24-hour cancelation policies. Other property data such as touchless check-in disappeared and had to be reentered. They accidentally released the vrbo beta into production and I filled out the integration info only to have it disappear when they turned it off. Reason for choosing ResNexus For their price point, ResNexus has an amazing array of features. As I was completely new to short term rental software, I did not look at requirements correctly and to use some of the functions require your staff uses Resnexus for their daily work and to communicate. The work flow processes are of necessity fairly complex to support diverse business processes, but overkill for my simple needs. And finally, I did not have insight to the number of bugs in the software trial period. For these reasons, I am moving to a different software vendor. Review Source Response from ResNexus May 23, 2023 Scott, Thank you so much for taking the time to leave such a through review and great feedback. SW Steve W. Owner Hospitality Used the software for: 1-2 years ### "ResNexus - An awesome combination of hospitality technology & support!" June 23, 2025 5.0 Both Josh and Laura have been awesome support throughout our journey with Resnexus. They were very patient when training us during our transition to ResNexus, and proactively contact us with major new releases that they think will can benefit from. During weekends, we're able to call after hours support, which we used only a handful of times. A shout to Travis from their web support team also. He handles our website updates as required within a very timely fashion. Pros We love both the customer self serve options for booking their stay (within the booking parameters that we specify), and the email automation for pre-arrival and after stay follow-up reviews. The RN system not only saves us countless hours of manual work, but also pays for itself via Direct Connect capability for online travel agents like Airbnb and VRBO, which help us fill in spaces during the shoulder season. Cons Resnexus has become the primary vendor for all of my customer and marketing data, with the exception of liability waivers, which we ask each customer to sign prior to check-in - as recommended by our insurance company. We pay a 3rd party for this capability. It would be nice to see ResNexus add this capability, so that all customer data is in one place, and easily retrievable. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) We still use Quickbooks for accounting, which integrates to Resnexus. Adding ResNexus allowed us to consolidate 3 other vendors, which were not integrated to Quickbooks. All customer marketing and booking data is in ResNexus, which provides much better reporting capability to help us manage our business better. Review Source Response from ResNexus June 30, 2025 Steve, Wow, this review is amazing! We really appreciate you taking the time to mention our team and some stand out features of our product! Thanks for all the great feedback! We love serving you and your business! MB Marcia B. Owner Consumer Services Used the software for: 2+ years ### "Good solid backoffice product that does every thing a small business needs. " June 19, 2025 5.0 Very good. I have no desire to look elsewhere. I live in Mexico, and thankfully this is finally available in Spanish so that my workers can use the back end. I was one of the reasons I left Resnexus for a year, however the other product was so hard to use, and prone to errors with poor support that I went back to happily returned and was happy to see that they added support for multiple languages. Pros Good customer support, and with lots of features that you need, more that you don't, but someone must need them! Easy to use and make sense of. Tried others that didn't make sense at all and were prone to errors. This is where ResNexus makes a big difference. Cons There are so many features that it can be overwhelming. This is so minor, but I have had a couple of issues with 3rd party booking engine synchronization (like Booking.com), but because they have good customer support, they were taken care of immediately. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) LIttle Hotelier was too had to use and created too many errors that cost real dollars. I couldn't use many of the features because they were too hard. They had decent "how to do" videos but it didn't address Trouble shooting when things went wrong. Review Source Response from ResNexus June 30, 2025 Marcia, Thanks so much for coming back and being such a great client! We are proud to have a new office in Mexico and look forward to continuing to help your business grow!  TB Tauna B. Business owner Hospitality Used the software for: 2+ years ### "Best PMS - 10 year and going" June 21, 2025 5.0 Great experience working with the team. They offer a Red Carpet specialist, and this is fantastic. Prompt, friendly service always. Family owned, operated and growing. Pros We've been using Resnexus for over 10 years, and it's been a great program to help our business grow and prosper. The Resnexus team is amazing, and the program continues to develop and improve every year. I work with several hotels and PMSs by far it's the best program. I wish some hotel franchises would look to Rexnexus for their future program. Cons Nothing - everything has been great. I wouldn't change a thing. Only wish I had already used their help to develop our new web page. I still have work to do. Alternatives considered [innRoad](https://www.capterra.com/p/135307/innRoad/) Reason for choosing ResNexus I chose Resnexus due to the great service, modern interface, hyperlinks, ease of reports, functionality and more. Review Source Response from ResNexus June 30, 2025 Tauna, Thanks so much for being such a great long-time client! We love serving you and your business and appreciate you mentioning our great team! CJ Corina J. Owner Hospitality Used the software for: 2+ years ### "ResNexus is awesome" June 25, 2025 5.0 Our experience in the last 7 years has been overall amazing. We’ve had some struggles but they’ve always been fixed. The ResNexus team is basically family. Pros The user friendliness. The academy. That they can help when I need it the most. \[sensitive content hidden\] is amazing. The friendships. Cons That i need 100 letters in a survey before i can get to my calendar to see how many people i need to feed when i can’t think of a con. Alternatives considered [GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) Reason for choosing ResNexus Because of the way they do business. We liked that they are family oriented like we are. Review Source Response from ResNexus June 30, 2025 Corina, Thanks so much for the review and for the feedback! We hope to see you at Academy again! We appreciate you being such a wonderful long-time client! KD Kendra D. Owner Hospitality Used the software for: 2+ years ### "Best program and crew I have had the pleasure to work with." June 19, 2025 5.0 I have worked with ResNexus for a number of years, only time I have had a problem is something I messed up. Thankfully the tech crew and my red carpet support have fixed that in a very timely manner. The program is easy to work with and if you want they will set up a very nice website that works like a dream. Have had other programs that were no where neat the caliber Renexus is. Highly recommend!! Pros Program runs well, staff is very responsive 24/7 and holidays!! My red carpet \[sensitive content hidden\] has been extremely helpful and can usually figure out what I need to do or who to talk to. Would highly recommend ResNexus. Cons Can't think of any problems or reasons to not like!! Set up was fast and the website is very well received by all my clients - they find it well crafted and easy to work with. Review Source Response from ResNexus June 30, 2025 Kendra, We love having you as a client! Thanks so much for the awesome review! We appreciate you mentioning our great support and ease-of-use! SG Sharon G. Owner Hospitality Used the software for: Less than 6 months ### "Best team there is, go for it make your life earier with ResNexus it's so easy to use." August 27, 2025 5.0 The most helpful team I have ever had the pleasure of using for our booking system.Everything works well as explained & no problems.Nobody tries to be pushy in sales it's all relaxed & a friendly helpful team.Highly recommend. Pros Product & customer suppost has been second to none & I mean it!! Been in the tourist industry all my life & these guys are the best. It is a great simple product to use. Cons Great easy set up all done for you if you need.Training was great on use of products.Custumer service is within seconds sometimes or minuites or a phone call.OMG amazing. Switched from [Inn Style](https://www.capterra.com/p/146054/Inn-Style/) So I could connect to Google bookings & the ResNexus has more options available. Review Source Response from ResNexus August 28, 2025 Sharon, Thanks so much for mentioning our customer service and training! We strive to have the best in the industry. We appreciate you and your business! Michael W. Owner Real Estate Used the software for: Less than 6 months ### "Left hanging. Lost many days due to tech errrors" November 12, 2019 2.0 They were unable to get credit card processor to work so I was unable to open our business via our website. When error was found, customer support ghosted us by going to a Bed and Breakfast conference and not replying to multiple requests for help. Pros Nice looking grid that shows room status. Cons Inability to provide what they claim to be able to provide. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Reason for choosing ResNexus I believed there claims of ease of processing. I was fooled. As I write this review, they have still failed to provide the most critical of service that they sell. I am still unable to accept payments and am getting no support from Resnexus. I hope they are enjoying the Bed & Breakfast conference. Review Source Response from ResNexus May 23, 2023 Michael, Thanks for the feedback. We apologize if our customer support did not help you while at a conference. To ensure the highest level of customer support we have now implemented many customer service escalation procedures in 2021 that ensure a timely response from a manager. KK Keri K. Owner Hospitality Used the software for: 2+ years ### "Great company to work with" June 25, 2025 5.0 We have been working with Resnexus for 8 years and enjoy our account manager. Our emails to the service department are always answered quickly and completely, and we are very satisfied with our website design. Pros We have had Resnexus since we opened in 2018. We have always had prompt, helpful service whenever we had questions or needed something. Our account manager has always been great to work with. I really recommend Resnexus. Cons Can't think of anything. We are very happy with Resnexus. Never had any problems with them. The End. Review Source Response from ResNexus June 30, 2025 Keri, Thanks for letting us be a part of your success and journey! We love serving you and your business and really appreciate your long-term loyalty! UL Ursula L. Campground Owner Hospitality Used the software for: 2+ years ### "ResNexus is great for our small business." June 19, 2025 5.0 I had ResNexus create my website and manage my booking engine for my small family run campground. Everything works together. Anytime that I run across a problem (usually user error) I receive the assistance I need in a timely manner. Pros The booking engine is easy to use. Integrates with everything (my website and point of sale). Great support staff. Cons My website needs better SEO (search engine optimization). Learning curve on some of the language. The booking engine is geared for hotel more than campground and was not customizable to the specific information that I required. Review Source Response from ResNexus June 30, 2025 Ursula, Thanks for leaving us a great review and for the feedback! We love serving the campground industry and appreciate you and your business! KS Kim S. Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Piney Point Resort - Beautiful British Columbia" June 22, 2025 5.0 Very satisfied, user friendly and a great support team. They are always available, friendly and are great teachers. Pros The user friendliness of this is amazing. I just learned about it 2 seasons ago when I entered resort life for the first time ever, I learned the new system very quickly. The support team is second to none. Very happy with this program. Cons I am not sure I have any cons at this time, as I continue working with and learning new perks perhaps I may find something but for now it is all good. Review Source Response from ResNexus June 30, 2025 Kim, Thanks for sharing your experience and for the great review! We strive to make our system as easy-to-use as possible! Thanks for letting us serve you! PM Paula M. Owner Operator Hospitality Used the software for: 2+ years ### "Happy satisfied customer!" June 23, 2025 5.0 Very helpful addition for a small business! It's like having another employee who is very knowledgable at their job. Pros Great Customer Service. The online booking engine is convenient and easy for guest use and saves me time! Cons There are so many options it can be confusing at times...but they are always happy to help. They are always there to answer my questions. Review Source Response from ResNexus June 30, 2025 Paula, Thanks so much for the great review and feedback! We love serving you and your business! CC Christopher C. CEO Hospitality Used the software for: 1-2 years ### "Great Booking engine. Great staff" July 10, 2025 5.0 Resnexus is great! \[sensitive content hidden\] is always such a reliable person, offering her help whenever I need it. It’s nice to have someone so dependable who’s always there when needed. Pros ResNexus is easy to learn, integrates with Airbnb and other platforms, and offers simple, effective reporting for better property management. Cons Lacks a smooth integration between my store and POS system to streamline operations and improve efficiency. Review Source Response from ResNexus July 11, 2025 Christopher, Thanks so much for the great review and feedback! We love serving you and your business!  CM Cindy M. owner Hospitality Used the software for: 2+ years ### "You couldn't pay me to leave ResNexus" October 2, 2024 5.0 They are always updating and adding new reports but they are always there to help with learning any new reports or services. \[sensitive content hidden\] is probably the most patient people I have ever met. There is no such thing as a "dumb" question and no matter how many times I may ask the same question, he is always there to help. Pros They are always there to help me with any questions. Also, their reports cover everything a bank or bookkeeper would need to help me with my financials. They seem to study the way you use their system and are always willing to suggest new services. Cons I have spent way too much time trying to come up with something. The only thing I can think of is that sometimes it's inconvenient that they are 3 hours behind me. But, with that being said, they always answer me quickly. Review Source Response from ResNexus October 8, 2024 Cindy, Thanks so much for the wonderful review! We are touched by all your kind words! We love serving you and your business! KB Kimberly B. Owner Hospitality Used the software for: 1-2 years ### "\[sensitive content hidden\] is amazing " March 3, 2025 5.0 Wonderful! \[sensitive content hidden\] first trained us on the reservation system. They both had absolutely the utmost patience! Pros \[sensitive content hidden\] I get awesome help from the wonderful people at ResNexus. When I’m in a panic, \[sensitive content hidden\] always makes me feel at ease!!! Cons The videos for some of the topics I need help with are outdated. Review Source Response from ResNexus March 5, 2025 Kimberly, Thanks so much for the wonderful review! We love serving you and your business! JS Jessica S. Park Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "YAY Resnexus!" October 10, 2024 5.0 Shout out to \[sensitive content hidden\] He's been very helpful through the changes these last couple of years. When I came on board with this company, the company had worked with Resnexus for a few years, but the employees were not affluent in the system and they had personal workarounds that were not company goal oriented nor were they using the system to the full potential. \[sensitive content hidden\] and I were able to work together to get this system working appropriately for the company. Pros Resnexus chooses to evolve in ways that are beneficial to the end user and ultimately the end user's customer. Cons I can't send a refund to an updated card that the client wants on file. IF the client's card was cancelled and then they are needing a refund, I have to send them a check from the company through the mail. Review Source Response from ResNexus October 18, 2024 Jessica, Thanks so much for the wonderful review and feedback! We love working with you and helping your business to grow! GT Garth T. Owner Hospitality Used the software for: 2+ years ### "Enjoy the Professionalism" September 12, 2024 5.0 Resnexus has been amazing to work with over the years, especially with us newly acquiring our bed and breakfast Pros I like the personal attention to our needs Cons Really not anything. I do get excited for upcoming options they have announced. Review Source Response from ResNexus September 18, 2024 Garth, We appreciate your review and feedback! Thank you for being a valued ResNexus client. We love serving you and your business! KC Kris C. Owner Hospitality Used the software for: 2+ years ### "long-time client" September 12, 2024 5.0 We were one of your first clients. I think since 1999. Pros Easy to use. Support helpful and easy to reach. Cons cannot upload address data to QuickBooks Online Review Source Response from ResNexus September 18, 2024 Kris, Thank you for being such a great client over the years! We appreciate you and love serving your business! Again, thanks for leaving us such a great review! AP Alyce P. Marketing Director and Owner Hospitality Used the software for: Less than 6 months ### "Great service" February 26, 2025 5.0 Your team is excellent and I appreciate Cody! Pros Cody the entire team are fantastic! They go above and beyond to make sure we are taken care of! Cons The system can be glitchy sometimes but overall I am happy 😊 Review Source Response from ResNexus March 5, 2025 Alyce, Thanks for the kind words! We love serving you and your business! LL Linae L. GM Hospitality Used the software for: Less than 6 months ### "Starlight Lodge North Conway" October 4, 2024 5.0 Very very user friendly and easy to navy Pros It’s very user friendly and the customer service is wonderful Cons We haven’t found an issue yet with the system Review Source Response from ResNexus October 18, 2024 Linae, Thanks for taking time to leave us a review. We really appreciate it! We are a little confused as to why you feel so hesitate to recommend ResNexus based on your feedback.  SP Susan P. General Manager Hospitality Used the software for: 1-2 years ### "Fantastic User Friendly" May 23, 2024 5.0 Fantastic, lots of support easy to reach Pros The ease and client support is fantastic, our reservation system is steamlined and so easy to navigate Cons NOTHING! Maybe that a guest can charge things to their rooms even if we haven't properly checked them in yet on our system, this seems easy to correct. Review Source Response from ResNexus May 28, 2024 Susan, Thanks so much for wonderful review! We love serving you and your business! In addition, we are excited to announce that guests can add and charge retail items to their room by using a guest portal link found with our contactless checkin option. To learn more or have us set that up for you simply contact support@resnexus.com. OH Olga H. Owner Hospitality Used the software for: 1-2 years ### "Happy customer." May 3, 2024 5.0 Pros I like their professionalism, quick response to my needs. Easy to manage calendar on ResNexus . Cons I have nothing to say, I like everything about ResNexus. Review Source Response from ResNexus May 22, 2024 Olga, Thanks so much for the fantastic review! We love serving you and your business! AX Amy X. Owner Hospitality Used the software for: 1-2 years ### "Excellent people at ResNexus " May 20, 2024 5.0 Excellent products for hospitality industry Pros Services are great! \[sensitive content hidden\] has been working with us. We appreciates his talents and professionalism. Cons Editorial functions on promotion may be enhanced, for example, video. Review Source Response from ResNexus May 28, 2024 Amy, Thank you for the wonderful review and feedback! We appreciate you and your business! Talk to a Capterra advisor for free and get results within 15 minutes.