--- title: "ResNexus Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ResNexus the right Reservations solution for you? Explore 431 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/129392/Reservation-Nexus/reviews/" page_type: "reviews" language: "en" --- ResNexus 4.8 (431) [View alternatives](https://www.capterra.com/p/129392/Reservation-Nexus/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of ResNexus Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews JS Jory S Operations ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Making the switch over to an online booking system was a challenge at first, but ResNexus has made it easy for us to do things like manage our reservations, build retail items, and communicate with guests.“ February 10, 2026 JS Jessica S Park ManagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “I can't send a refund to an updated card that the client wants on file. IF the client's card was cancelled and then they are needing a refund, I have to send them a check from the company through the mail.“ October 10, 2024 GO Garrett O Corp Pres.Hospitality, 2 - 10 employeesUsed the software for: More than 2 years. “One of the best items that ts managed through resnexus is the "Travel Protection" It is fantastic to have a product to offer to guests that are traveling long distances, and having to book so far in advance that anything can happen, the fee is reasonable and the customer service when there is an issue is FANTASTIC! “ July 17, 2025 Axel K General ManagerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “Their staff was not very knowledgeable when it came to Google Hotel Ads, and we quickly ran into major limitations across all their features.“ August 28, 2025 SW Steve W OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “The RN system not only saves us countless hours of manual work, but also pays for itself via Direct Connect capability for online travel agents like Airbnb and VRBO, which help us fill in spaces during the shoulder season.“ June 23, 2025 Axel K General ManagerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “We quickly discovered that the family business side was a double edged sword, and if they don't like you personally, they will dump you in a heartbeat because they don't have to answer to shareholders or boards.“ August 28, 2025 JA Jill A GMHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “We were with a template booking software before RN that was clearly below subpar, so to be with a co that supports its customers, available to work things out, come do visits to help us ne the best online property we can be just puts us all at ease knowing we have the best system out there.“ January 29, 2025 CJ Corina J OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “That i need 100 letters in a survey before i can get to my calendar to see how many people i need to feed when i can’t think of a con.“ June 25, 2025 ## Showing most helpful reviews Showing 1-25 of 431 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mike and Bonnie T. Owner / operator Recreational Facilities and Services Used the software for: 1-2 years ### "ResNexus is our partner in business" June 17, 2023 5.0 The training was smooth. If we have questions or problems, they are resolved quickly. Pros The calendar and ease of booking is excellent for us. We get our questions or problems answered quickly. Cons Cannot think of anything. We do have a problem with the pet cleaning charges being charged daily, which is not our policy. Reason for choosing ResNexus Better product and service. Review Source Response from ResNexus June 21, 2023 Mike and Bonnie, Thanks so much for taking the time to leave us such a wonderful review! We are so happy to serve you and your business! There is an option to set up your pet cleaning charges as a retail item, which would only be charged once per stay. Please reach out support@resnexus.com or your account representative if you would like more information or have us help set that up. SW Steve W. Owner Hospitality Used the software for: 1-2 years ### "ResNexus - An awesome combination of hospitality technology & support!" June 23, 2025 5.0 Both Josh and Laura have been awesome support throughout our journey with Resnexus. They were very patient when training us during our transition to ResNexus, and proactively contact us with major new releases that they think will can benefit from. During weekends, we're able to call after hours support, which we used only a handful of times. A shout to Travis from their web support team also. He handles our website updates as required within a very timely fashion. Pros We love both the customer self serve options for booking their stay (within the booking parameters that we specify), and the email automation for pre-arrival and after stay follow-up reviews. The RN system not only saves us countless hours of manual work, but also pays for itself via Direct Connect capability for online travel agents like Airbnb and VRBO, which help us fill in spaces during the shoulder season. Cons Resnexus has become the primary vendor for all of my customer and marketing data, with the exception of liability waivers, which we ask each customer to sign prior to check-in - as recommended by our insurance company. We pay a 3rd party for this capability. It would be nice to see ResNexus add this capability, so that all customer data is in one place, and easily retrievable. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) We still use Quickbooks for accounting, which integrates to Resnexus. Adding ResNexus allowed us to consolidate 3 other vendors, which were not integrated to Quickbooks. All customer marketing and booking data is in ResNexus, which provides much better reporting capability to help us manage our business better. Review Source Response from ResNexus June 30, 2025 Steve, Wow, this review is amazing! We really appreciate you taking the time to mention our team and some stand out features of our product! Thanks for all the great feedback! We love serving you and your business! SN Scott N. Owner Hospitality Used the software for: 6-12 months ### "Feature-rich and great customer service, but a lot of bugs" September 4, 2021 3.0 Getting trained on Resnexus and setting it up requires a large investment of time. The Customer Service is top-notch, giving 1:1 support to assist you. And it is needed: Resnexus is a feature-rich with a lot of bells and whistles with complex, non-intuitive navigation (there is a menu with a list of 63 pages for Setup). All the options are probably necessary to support various operations, but not needed for me, yet still require review. To make use of many of the functions, you need staff willing to log directly into Resnexus to manage their daily work and communicate with each other. I am a small vacation rental owner with contractors that support multiple accounts (housekeepers for instance) who will not do that, so I end up sending out texts and e-mails instead. In addition, the required process required to handle direct bookings is overkill for me, with a lot of information and extra decisions I have to spend time filling out. I have decided to move to an alternative software. I would have continued using Resnexus since I invested so much time in it, but the number of product bugs continually introduced in new releases makes it difficult to justify the ongoing investment in its usage. Pros (1) ResNexus is a one-stop, feature-rich software service allowing every nuance of your operations to be mirrored and more importantly maintained. (2) The user interface for bookings and availability is heavily customizable and integrates to my existing web site. (3) It supports a simple "online store" so I can sell logo products like t-shirts and guest services. (4) It supports the sale of gift certificates and manages remaining balance when redeemed. (5) great rate and management. (6) Great printable reports. (7) It allows me to manage a file of previous guests with their information (interests, birthdays, etc). (8) The customer service is their best quality, with assignment of a representative in addition to regular customer service. (9) One aspect of Resnexus where it is way above its competitors is adherence to data and system security best practices, as well as adhering to the latest US website design requirements, such as handicap usability for instance. Cons (1) It takes a big investment of time to learn how to set up, navigate and use Resnexus and it is not intuitive with sparse online help. (2) Housekeeping operations require your staff to log into the application to use it properly, making it more usable for companies with dedicated staff rather than the small vacation rental owner like myself that uses contractors with multiple accounts. (3) The application is not intuitive and work flow processes are too complex for the simple processes required for my business...so complex I am concerned of modifying direct bookings incorrectly there are so many options. (4) There is strong marketing and guest loyalty functionality, but it requires obtaining guest emails...since a lot of my bookings are via Airbnb who does not give out guest emails I cannot use many of the marketing and promo functions available. (5) The photo library is in multiple places and for channel mgr integration does not allow switching the order of photos showing up on Airbnb...you have to delete all of them and re-upload them to change the order. (6) Lastly, I've experienced a lot of bugs in production. This includes errors in the Airbnb channel mgr integration that created actual bookings with incorrect 24-hour cancelation policies. Other property data such as touchless check-in disappeared and had to be reentered. They accidentally released the vrbo beta into production and I filled out the integration info only to have it disappear when they turned it off. Reason for choosing ResNexus For their price point, ResNexus has an amazing array of features. As I was completely new to short term rental software, I did not look at requirements correctly and to use some of the functions require your staff uses Resnexus for their daily work and to communicate. The work flow processes are of necessity fairly complex to support diverse business processes, but overkill for my simple needs. And finally, I did not have insight to the number of bugs in the software trial period. For these reasons, I am moving to a different software vendor. Review Source Response from ResNexus May 23, 2023 Scott, Thank you so much for taking the time to leave such a through review and great feedback. AM Amanda M. Property Manager Hospitality Used the software for: 2+ years ### "Love ResNexus" June 17, 2026 5.0 Easy to use, always happy to help, and eager to grow your business to be the very best it can be and maximize your profits! Pros I love how easy and straight forward the booking engine is to use and how customer service is always at 150%! These guys truly go above and beyond in addressing any concerns, helping you manage and promote your business. All while doing it at what I think is a very reasonable price too. Tony is amazing! Cons Sometimes there area few little bugs or issues with an update but ResNexus is always quick to fix them once it's brought to their attention. This is just a personal annoyance of mine but I wish they would get rid of the Classic Grid view because I only like using the regular Grid view but I understand why they still have it because it may be more convenient for other businesses or what they're used to Review Source Response from ResNexus July 10, 2026 Amanda, 150%, love it! That's what we strive for. Looking forward to our continued business relationship for years to come. MB Marcia B. Owner Consumer Services Used the software for: 2+ years ### "Good solid backoffice product that does every thing a small business needs. " June 19, 2025 5.0 Very good. I have no desire to look elsewhere. I live in Mexico, and thankfully this is finally available in Spanish so that my workers can use the back end. I was one of the reasons I left Resnexus for a year, however the other product was so hard to use, and prone to errors with poor support that I went back to happily returned and was happy to see that they added support for multiple languages. Pros Good customer support, and with lots of features that you need, more that you don't, but someone must need them! Easy to use and make sense of. Tried others that didn't make sense at all and were prone to errors. This is where ResNexus makes a big difference. Cons There are so many features that it can be overwhelming. This is so minor, but I have had a couple of issues with 3rd party booking engine synchronization (like Booking.com), but because they have good customer support, they were taken care of immediately. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) LIttle Hotelier was too had to use and created too many errors that cost real dollars. I couldn't use many of the features because they were too hard. They had decent "how to do" videos but it didn't address Trouble shooting when things went wrong. Review Source Response from ResNexus June 30, 2025 Marcia, Thanks so much for coming back and being such a great client! We are proud to have a new office in Mexico and look forward to continuing to help your business grow!  CJ Corina J. Owner Hospitality Used the software for: 2+ years ### "ResNexus is awesome" June 25, 2025 5.0 Our experience in the last 7 years has been overall amazing. We’ve had some struggles but they’ve always been fixed. The ResNexus team is basically family. Pros The user friendliness. The academy. That they can help when I need it the most. \[sensitive content hidden\] is amazing. The friendships. Cons That i need 100 letters in a survey before i can get to my calendar to see how many people i need to feed when i can’t think of a con. Alternatives considered [GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) Reason for choosing ResNexus Because of the way they do business. We liked that they are family oriented like we are. Review Source Response from ResNexus June 30, 2025 Corina, Thanks so much for the review and for the feedback! We hope to see you at Academy again! We appreciate you being such a wonderful long-time client! TB Tauna B. Business owner Hospitality Used the software for: 2+ years ### "Best PMS - 10 year and going" June 21, 2025 5.0 Great experience working with the team. They offer a Red Carpet specialist, and this is fantastic. Prompt, friendly service always. Family owned, operated and growing. Pros We've been using Resnexus for over 10 years, and it's been a great program to help our business grow and prosper. The Resnexus team is amazing, and the program continues to develop and improve every year. I work with several hotels and PMSs by far it's the best program. I wish some hotel franchises would look to Rexnexus for their future program. Cons Nothing - everything has been great. I wouldn't change a thing. Only wish I had already used their help to develop our new web page. I still have work to do. Alternatives considered [innRoad](https://www.capterra.com/p/135307/innRoad/) Reason for choosing ResNexus I chose Resnexus due to the great service, modern interface, hyperlinks, ease of reports, functionality and more. Review Source Response from ResNexus June 30, 2025 Tauna, Thanks so much for being such a great long-time client! We love serving you and your business and appreciate you mentioning our great team! KD Kendra D. Owner Hospitality Used the software for: 2+ years ### "Best program and crew I have had the pleasure to work with." June 19, 2025 5.0 I have worked with ResNexus for a number of years, only time I have had a problem is something I messed up. Thankfully the tech crew and my red carpet support have fixed that in a very timely manner. The program is easy to work with and if you want they will set up a very nice website that works like a dream. Have had other programs that were no where neat the caliber Renexus is. Highly recommend!! Pros Program runs well, staff is very responsive 24/7 and holidays!! My red carpet \[sensitive content hidden\] has been extremely helpful and can usually figure out what I need to do or who to talk to. Would highly recommend ResNexus. Cons Can't think of any problems or reasons to not like!! Set up was fast and the website is very well received by all my clients - they find it well crafted and easy to work with. Review Source Response from ResNexus June 30, 2025 Kendra, We love having you as a client! Thanks so much for the awesome review! We appreciate you mentioning our great support and ease-of-use! Michael W. Owner Real Estate Used the software for: Less than 6 months ### "Left hanging. Lost many days due to tech errrors" November 12, 2019 2.0 They were unable to get credit card processor to work so I was unable to open our business via our website. When error was found, customer support ghosted us by going to a Bed and Breakfast conference and not replying to multiple requests for help. Pros Nice looking grid that shows room status. Cons Inability to provide what they claim to be able to provide. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Reason for choosing ResNexus I believed there claims of ease of processing. I was fooled. As I write this review, they have still failed to provide the most critical of service that they sell. I am still unable to accept payments and am getting no support from Resnexus. I hope they are enjoying the Bed & Breakfast conference. Review Source Response from ResNexus May 23, 2023 Michael, Thanks for the feedback. We apologize if our customer support did not help you while at a conference. To ensure the highest level of customer support we have now implemented many customer service escalation procedures in 2021 that ensure a timely response from a manager. JS Jacquie S. Managing Member Leisure, Travel & Tourism Used the software for: 6-12 months ### "Truly a 5 Star+ Company" June 5, 2026 5.0 ResNexus has amazing people supporting you every step of the way. You can have a great product, but if you don't have a great support and development staff behind it you don't have much. From first inquiry to booking engine setup, to website development, to first reservations, to after hours service, to an onsite visit to address questions or concerns face to face it has been a really great experience. Some of the folks that have supported our business are: \[sensitive content hidden\] and a number of general phone support people. I would give them all more stars if I could. Pros What I like most about ResNexus is the Product and the People. The product is thorough in addressing the needs of many types of businesses. This flexibility allows me to tailor the software to meet my specific needs. The staff across all departments is awesome. I always received prompt courteous and complete answers to all my questions. So glad I chose the ResNexus booking platform. Cons I have zero complaints, and couldn't ask for more. I understand they have been in this business for 20+ years, and it's easy to see they have implemented creativity, feedback and lessons learned throughout the years to arrive at the 5 star product and staff they have today. Review Source Response from ResNexus June 10, 2026 Jacquie, wow what an incredible review! Thank you so much for your thoughtful words, and we're so glad to hear you've had such a positive experience with us. We strive to provide the best product and customer service in the industry, and are grateful you are with us. Here's to many more years of working together! JE Julia E. Owner Hospitality Used the software for: 2+ years ### "Go with ResNexus - you will not regret it!" September 10, 2024 5.0 My overall experience with ResNexus and their staff has been excellent, and I would highly recommend anyone who is looking for a hosting platform to check them out. They will not disappoint you! Pros I love so many things about ResNexus. One of them is the Direct Connect aspect and how they connect with a good variety of hosting platforms. They also keep adding to their list, which allows us to expand our reach, too. Another thing I love is the Travel Insurance that is offered. This is an important part of being able to offer our customers a quality experience, especially if something goes wrong, and they have to cancel last minute. I think it is important to note that ResNexus is continually bettering themselves in every aspect. They also keep us posted weekly/monthly on their upgrades and "fixes". They listen to us and what we want/need for us to do better as a business. They also have wonderful training sessions and videos. Cons The Remote Lock system is limited on the locks that they offer. Switched from [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) Campground Master was limited in its offerings. Review Source Response from ResNexus September 18, 2024 Julia, Wow, we are simply blown away by the great review! We really appreciate the feedback! Thank you for letting us serve you and your campground! LM Lorrie M. Owner Hospitality Used the software for: 2+ years ### "ResNexus is great Inn property management software" September 10, 2024 5.0 Love working with the team, love how intuitive it is to use. Pros Service, functionality, the whole system is really easy to use and very intuitive. ResNexus is constantly updating and ensuring the customer is taken care of. Cons Wish reporting capabilities had more functionality Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing ResNexus Like the ease of use and integrations with other products Review Source Response from ResNexus September 18, 2024 Lorrie, Thanks for the wonderful review and feedback! We love serving you and your business! JN Julia N. Owner Hospitality Used the software for: 2+ years ### "Trust & Feature Rich" February 23, 2024 5.0 It's been spectacular. They do it all very well; functionality, features, & support and when there's room for improvement, they manage that well too. Pros I have full faith that whatever feature is technically possible to make the product more robust and capable, the ResNexus team will do it before anyone else. They seem to set the standard for the others to catchup to. Cons Only that the very valuable "Academy" is in winter in Utah. But I understand why. Alternatives considered [Restream](https://www.capterra.com/p/184117/Restream/)[ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing ResNexus More functionality and I got a sense that ResNexus was going to be more aggressive in adding more features. I especially liked that the brothers each have backgrounds in disciplines that makes ResNexus more capable, relevant and moving forward. Review Source Response from ResNexus February 26, 2024 Julia, Thank you for such a through and thoughtful review! We love serving you and your business! We strive to be the innovation leader paired with industry leading customer service. Due to popular demand we also have a ResNexus Academy in March to offer another time for our clients schedule.  AB Airyanna B. Operations Manager Hospitality Used the software for: 1-2 years ### "Best reservation software I have used" June 10, 2023 4.0 This is by far the best reservation software that I have used! Pros The thing that I like most about ResNexus is all the new updates and new features that are constantly being added to the system. Cons I think that the interface can be a little confusing for some people when you are setting up the system for use, but on the other hand the ResNexus team is also very helpful in that aspect. Alternatives considered [Campspot](https://www.capterra.com/p/176517/Campspot/)[Firefly Reservations](https://www.capterra.com/p/190984/Firefly-Reservations/) Reason for choosing ResNexus ResNexus was very user friendly for me and I loved the sutomer service rep that I initially spoke with. Switched from [RezExpert](https://www.capterra.com/p/156539/RezExpert/) We needed a more updated and user friendly system. Review Source Response from ResNexus June 26, 2023 Airyanna, Thank you so much for taking the time to leave such a fantastic review for us! We greatly appreciate it, and we love serving your business. NR Nancy R. Manager Hospitality Used the software for: 2+ years ### "ResNexus, a Valuable Service" August 25, 2025 5.0 My overall experience with ResNexus has been a very positive one. I have not had any problems with using ResNexus. It has been a very valuable asset for business. Pros The customer support is what I have depended on the most. It is always one on one, with the person who understands the needs of my business. Cons The service that I have always received does not include any cons. It has been timely in response, accurate, and my questions and concerns are dealt with in a very professional manner. Review Source Response from ResNexus August 26, 2025 Nancy, Thanks so much for mentioning our customer support! We strive to have the best in the industry! We love serving you and your business! GL Gary L. owner Hospitality Used the software for: 6-12 months ### "Great company, great service" July 18, 2025 5.0 Very satified with everything brought to the table and the ability to help and change things to suit. very flexible Pros Robust system. great support and Training. From inception through setup , training and ongoing support I could not find fault. Cons Would like to see UK servers for holding of data, but I guess this will happen on the expansion plan Review Source Response from ResNexus July 22, 2025 Gary, Thanks for the great review! We are excited to grow with you in the UK and beyond! RB Roy B. InnKeeper Hospitality Used the software for: 2+ years ### "My humble opinion" June 19, 2025 5.0 It has been a great partnership from my end. I hope they feel the same. It really took all the pressure off of taking reservations. I started with an operation that still did things with pencil and a calendar. "old School" Pros Very easy setup, reliable. Red carpet people are very helpful whenever I need them. I also enjoy the webinars Cons There is not much to not like. So, let's just default to, "the price" even though it's a still a bargain Review Source Response from ResNexus June 30, 2025 Roy, Thanks for being a loyal client and for the great review! We love serving you and your business! We are glad to have been a part of your automation journey! VS Valerie S. owner manager Hospitality Used the software for: 2+ years ### "ALL GOOD with RESNEXUS" June 19, 2025 5.0 Resnexus has been a great system to keep my reservations simple and accountable. They send me confirmations in text message and email. This motivates me to follow up and print out new reservations......all good Pros \[sensitive content hidden\] is very helpful. We went thru the back office details and he helped to set up and make adjustments. He's always fun to chat with and problem solve. Cons nothing they are a great team......reliable and happy to help can't usually contact me in the morning but \[sensitive content hidden\] always calls me back !! Review Source Response from ResNexus June 30, 2025 Valerie, Thanks so much for mentioning our team's outstanding service and for the wonderful review! We love serving you and your business! CC Christopher C. CEO Hospitality Used the software for: 1-2 years ### "Great Booking engine. Great staff" July 10, 2025 5.0 Resnexus is great! \[sensitive content hidden\] is always such a reliable person, offering her help whenever I need it. It’s nice to have someone so dependable who’s always there when needed. Pros ResNexus is easy to learn, integrates with Airbnb and other platforms, and offers simple, effective reporting for better property management. Cons Lacks a smooth integration between my store and POS system to streamline operations and improve efficiency. Review Source Response from ResNexus July 11, 2025 Christopher, Thanks so much for the great review and feedback! We love serving you and your business!  SW Shane W. Owner Hospitality Used the software for: 6-12 months ### "5 Star All The Way" June 9, 2025 5.0 Has been excellent. They are great to work with, Responsive, and the system they have can do so many amazing things. Pros The Setup process is like no other. They do a great job getting you set up and really working to create a great relationship Cons sometimes integrations don't work, but they are quick to fix. I've had some issues but I will text my rep and they will immediately fix it. Review Source Response from ResNexus June 30, 2025 Shane, Thanks for the leaving such a great review and feedback! We love serving you and your business!  KB Kimberly B. Owner Hospitality Used the software for: 1-2 years ### "\[sensitive content hidden\] is amazing " March 3, 2025 5.0 Wonderful! \[sensitive content hidden\] first trained us on the reservation system. They both had absolutely the utmost patience! Pros \[sensitive content hidden\] I get awesome help from the wonderful people at ResNexus. When I’m in a panic, \[sensitive content hidden\] always makes me feel at ease!!! Cons The videos for some of the topics I need help with are outdated. Review Source Response from ResNexus March 5, 2025 Kimberly, Thanks so much for the wonderful review! We love serving you and your business! AP Alyce P. Marketing Director and Owner Hospitality Used the software for: Less than 6 months ### "Great service" February 26, 2025 5.0 Your team is excellent and I appreciate Cody! Pros Cody the entire team are fantastic! They go above and beyond to make sure we are taken care of! Cons The system can be glitchy sometimes but overall I am happy 😊 Review Source Response from ResNexus March 5, 2025 Alyce, Thanks for the kind words! We love serving you and your business! JS Jessica S. Park Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "YAY Resnexus!" October 10, 2024 5.0 Shout out to \[sensitive content hidden\] He's been very helpful through the changes these last couple of years. When I came on board with this company, the company had worked with Resnexus for a few years, but the employees were not affluent in the system and they had personal workarounds that were not company goal oriented nor were they using the system to the full potential. \[sensitive content hidden\] and I were able to work together to get this system working appropriately for the company. Pros Resnexus chooses to evolve in ways that are beneficial to the end user and ultimately the end user's customer. Cons I can't send a refund to an updated card that the client wants on file. IF the client's card was cancelled and then they are needing a refund, I have to send them a check from the company through the mail. Review Source Response from ResNexus October 18, 2024 Jessica, Thanks so much for the wonderful review and feedback! We love working with you and helping your business to grow! KC Kris C. Owner Hospitality Used the software for: 2+ years ### "long-time client" September 12, 2024 5.0 We were one of your first clients. I think since 1999. Pros Easy to use. Support helpful and easy to reach. Cons cannot upload address data to QuickBooks Online Review Source Response from ResNexus September 18, 2024 Kris, Thank you for being such a great client over the years! We appreciate you and love serving your business! Again, thanks for leaving us such a great review! LS Laura S. Owner Hospitality Used the software for: 1-2 years ### "Best software for our B&B needs!" March 17, 2022 5.0 Without a doubt, the customer service alone is worth the price of this product. You are assigned a designated agent to help you and there is an emergency contact if needed as well. The training is very thorough and clear. While the software itself is great for our needs, the customer service is the main reason we will not switch anytime soon. Pros Resnexus is very easy to customize and set up. We are able to update pricing, minimum stays and information at any time. The customer service is top notch and I love the online tutorials and videos for learning about new features. Cons The website information can be a little overwhelming and cumbersome for someone like me who isn’t great at it, but with the help of our designated agent or online tutorials, I can usually figure it out. I think it’s a great program for people who don’t know how to build their own internet products! Review Source Response from ResNexus May 23, 2023 Laura, Thank you so much for the kind words and great review! We strive to have the best customer support in the industry. Thank you for letting us serve you and your business! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.