# ResNexus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ResNexus the right Hospitality Property Management solution for you? Explore 431 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129392/Reservation-Nexus/reviews --- ResNexus 4.8 (431) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Reviews of ResNexus Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews JS Jory S Operations ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Making the switch over to an online booking system was a challenge at first, but ResNexus has made it easy for us to do things like manage our reservations, build retail items, and communicate with guests.“ February 10, 2026 JS Jessica S Park ManagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “I can't send a refund to an updated card that the client wants on file. IF the client's card was cancelled and then they are needing a refund, I have to send them a check from the company through the mail.“ October 10, 2024 GO Garrett O Corp Pres.Hospitality, 2 - 10 employeesUsed the software for: More than 2 years. “One of the best items that ts managed through resnexus is the "Travel Protection" It is fantastic to have a product to offer to guests that are traveling long distances, and having to book so far in advance that anything can happen, the fee is reasonable and the customer service when there is an issue is FANTASTIC! “ July 17, 2025 Axel K General ManagerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “Their staff was not very knowledgeable when it came to Google Hotel Ads, and we quickly ran into major limitations across all their features.“ August 28, 2025 SW Steve W OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “The RN system not only saves us countless hours of manual work, but also pays for itself via Direct Connect capability for online travel agents like Airbnb and VRBO, which help us fill in spaces during the shoulder season.“ June 23, 2025 Axel K General ManagerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “We quickly discovered that the family business side was a double edged sword, and if they don't like you personally, they will dump you in a heartbeat because they don't have to answer to shareholders or boards.“ August 28, 2025 JA Jill A GMHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “We were with a template booking software before RN that was clearly below subpar, so to be with a co that supports its customers, available to work things out, come do visits to help us ne the best online property we can be just puts us all at ease knowing we have the best system out there.“ January 29, 2025 CJ Corina J OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “That i need 100 letters in a survey before i can get to my calendar to see how many people i need to feed when i can’t think of a con.“ June 25, 2025 ## Showing most helpful reviews Showing 1-25 of 431 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mike and Bonnie T. Owner / operator Recreational Facilities and Services Used the software for: 1-2 years ### "ResNexus is our partner in business" June 17, 2023 5.0 The training was smooth. If we have questions or problems, they are resolved quickly. Pros The calendar and ease of booking is excellent for us. We get our questions or problems answered quickly. Cons Cannot think of anything. We do have a problem with the pet cleaning charges being charged daily, which is not our policy. Reason for choosing ResNexus Better product and service. Review Source Response from ResNexus June 21, 2023 Mike and Bonnie, Thanks so much for taking the time to leave us such a wonderful review! We are so happy to serve you and your business! There is an option to set up your pet cleaning charges as a retail item, which would only be charged once per stay. Please reach out support@resnexus.com or your account representative if you would like more information or have us help set that up. DW Diane W. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Should have used ResNexus years earlier" June 22, 2025 5.0 I love that you get a live person for support, no AI chat bot making you go in circles and finally you give up because no one will help you. Please don't take away LIVE support. Your team is the best I have ever worked with. Pros I love the OTA integration that keeps my reservations from double booking. My past system had me manually adding from other platforms with the risk of double booking and angry customers. Cons Some what complex but once you learn all the features it is extremely powerful. The support staff is always there to help even if you ask the same question a few times until you learn the system. Alternatives considered [Campspot](https://www.capterra.com/p/176517/Campspot/)[Firefly Reservations](https://www.capterra.com/p/190984/Firefly-Reservations/) Reason for choosing ResNexus Originally due to the integration with Quick Books but after converting to , the file dump output would not work with my QB due the complexity of my camp store retail items. My QB Pro consultant was concerned my taxes would not align with my invoice line items. So for now I am manually inputting the data into QB. Switched from [Campground Solutions Reservation and Management System](https://www.capterra.com/p/171003/CampgroundBooking/) Poor system, no flexibility. Email support worked well but you had to wait for responses. Review Source Response from ResNexus June 30, 2025 Diane, Thanks for mentioning how our system helps prevent double-bookings with bookings in real-time! We strive to have the best customer support in the industry–and that means a live person (which will never change)! We love the review and love serving you and your business! SN Scott N. Owner Hospitality Used the software for: 6-12 months ### "Feature-rich and great customer service, but a lot of bugs" September 4, 2021 3.0 Getting trained on and setting it up requires a large investment of time. The Customer Service is top-notch, giving 1:1 support to assist you. And it is needed: Resnexus is a feature-rich with a lot of bells and whistles with complex, non-intuitive navigation (there is a menu with a list of 63 pages for Setup). All the options are probably necessary to support various operations, but not needed for me, yet still require review. To make use of many of the functions, you need staff willing to log directly into Resnexus to manage their daily work and communicate with each other. I am a small vacation rental owner with contractors that support multiple accounts (housekeepers for instance) who will not do that, so I end up sending out texts and e-mails instead. In addition, the required process required to handle direct bookings is overkill for me, with a lot of information and extra decisions I have to spend time filling out. I have decided to move to an alternative software. I would have continued using Resnexus since I invested so much time in it, but the number of product bugs continually introduced in new releases makes it difficult to justify the ongoing investment in its usage. Pros (1) is a one-stop, feature-rich software service allowing every nuance of your operations to be mirrored and more importantly maintained. (2) The user interface for bookings and availability is heavily customizable and integrates to my existing web site. (3) It supports a simple "online store" so I can sell logo products like t-shirts and guest services. (4) It supports the sale of gift certificates and manages remaining balance when redeemed. (5) great rate and management. (6) Great printable reports. (7) It allows me to manage a file of previous guests with their information (interests, birthdays, etc). (8) The customer service is their best quality, with assignment of a representative in addition to regular customer service. (9) One aspect of Resnexus where it is way above its competitors is adherence to data and system security best practices, as well as adhering to the latest US website design requirements, such as handicap usability for instance. Cons (1) It takes a big investment of time to learn how to set up, navigate and use and it is not intuitive with sparse online help. (2) Housekeeping operations require your staff to log into the application to use it properly, making it more usable for companies with dedicated staff rather than the small vacation rental owner like myself that uses contractors with multiple accounts. (3) The application is not intuitive and work flow processes are too complex for the simple processes required for my business...so complex I am concerned of modifying direct bookings incorrectly there are so many options. (4) There is strong marketing and guest loyalty functionality, but it requires obtaining guest emails...since a lot of my bookings are via Airbnb who does not give out guest emails I cannot use many of the marketing and promo functions available. (5) The photo library is in multiple places and for channel mgr integration does not allow switching the order of photos showing up on Airbnb...you have to delete all of them and re-upload them to change the order. (6) Lastly, I've experienced a lot of bugs in production. This includes errors in the Airbnb channel mgr integration that created actual bookings with incorrect 24-hour cancelation policies. Other property data such as touchless check-in disappeared and had to be reentered. They accidentally released the vrbo beta into production and I filled out the integration info only to have it disappear when they turned it off. Reason for choosing ResNexus For their price point, has an amazing array of features. As I was completely new to short term rental software, I did not look at requirements correctly and to use some of the functions require your staff uses Resnexus for their daily work and to communicate. The work flow processes are of necessity fairly complex to support diverse business processes, but overkill for my simple needs. And finally, I did not have insight to the number of bugs in the software trial period. For these reasons, I am moving to a different software vendor. Review Source Response from ResNexus May 23, 2023 Scott, Thank you so much for taking the time to leave such a through review and great feedback. SB Stevan B. co-owner and Brand Director Hospitality Used the software for: 2+ years ### "5 Star Experience" March 26, 2026 5.0 I cannot say enough great things about working with - they have been a valuable partner for the past decade and as they have grown their services, we have been able to scale our business. Their customer service, resources and capabilities far exceed expectations time and time again and we are proud to work with them! Pros The customer service. Their team is highly educated on specific subject matter that helps hotels scale. Cons Interface of booking engine - it could use some freshening up. Would also like if they offered meta ad support. Review Source Response from ResNexus March 30, 2026 Stevan, Thank you so much for your kind review, and mentioning that you view us as a valuable partner! We strive to be just that for all of the hospitality industry! Also, thank you for your additional feedback, we love serving you and your business! CS Chris S. Owner Hospitality Used the software for: 2+ years ### "With some work on basic shortcomings, ResNexus would rule this sector" June 19, 2025 5.0 Overall, it's been challenging to get the tool to do \*exactly\* what we want, and there are a lot of frustrating "obvious" limitations, but it does so much so very well and we've invested so much time into getting things to function that we're "happily stuck". We have explored other property management systems but a move simply isn't worth it, especially because of the people at . Pros Attitude goes a long way, and our support team earns our business every day. Tony, Jeremy, Kat, Tim, and everyone else really does their best to make things work. They are extremely professional and unflagging in staying positive, even when things aren't working right. Cons There are a handful of things that either don't work right or get launched without rigorous testing (in my opinion). I appreciate that I'm both a squeaky wheel and probably a more advanced user than others, but disagree with building something "well enough" for most people and with they'd improve certain features. To the credit of our support team, they do take this into consideration and have worked on stuff over the years. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing ResNexus Overall value, features, reporting, and the support team. Review Source Response from ResNexus June 30, 2025 Chris, Thanks so much for highlighting how we strive to have the best customer support in the industry! We value your feedback and love serving you and your business! SW Steve W. Owner Hospitality Used the software for: 1-2 years ### "ResNexus - An awesome combination of hospitality technology & support!" June 23, 2025 5.0 Both Josh and Laura have been awesome support throughout our journey with . They were very patient when training us during our transition to ResNexus, and proactively contact us with major new releases that they think will can benefit from. During weekends, we're able to call after hours support, which we used only a handful of times. A shout to Travis from their web support team also. He handles our website updates as required within a very timely fashion. Pros We love both the customer self serve options for booking their stay (within the booking parameters that we specify), and the email automation for pre-arrival and after stay follow-up reviews. The RN system not only saves us countless hours of manual work, but also pays for itself via Direct Connect capability for online travel agents like Airbnb and VRBO, which help us fill in spaces during the shoulder season. Cons has become the primary vendor for all of my customer and marketing data, with the exception of liability waivers, which we ask each customer to sign prior to check-in - as recommended by our insurance company. We pay a 3rd party for this capability. It would be nice to see ResNexus add this capability, so that all customer data is in one place, and easily retrievable. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) We still use Quickbooks for accounting, which integrates to . Adding ResNexus allowed us to consolidate 3 other vendors, which were not integrated to Quickbooks. All customer marketing and booking data is in ResNexus, which provides much better reporting capability to help us manage our business better. Review Source Response from ResNexus June 30, 2025 Steve, Wow, this review is amazing! We really appreciate you taking the time to mention our team and some stand out features of our product! Thanks for all the great feedback! We love serving you and your business! MB Marcia B. Owner Consumer Services Used the software for: 2+ years ### "Good solid backoffice product that does every thing a small business needs. " June 19, 2025 5.0 Very good. I have no desire to look elsewhere. I live in Mexico, and thankfully this is finally available in Spanish so that my workers can use the back end. I was one of the reasons I left for a year, however the other product was so hard to use, and prone to errors with poor support that I went back to happily returned and was happy to see that they added support for multiple languages. Pros Good customer support, and with lots of features that you need, more that you don't, but someone must need them! Easy to use and make sense of. Tried others that didn't make sense at all and were prone to errors. This is where makes a big difference. Cons There are so many features that it can be overwhelming. This is so minor, but I have had a couple of issues with 3rd party booking engine synchronization (like Booking.com), but because they have good customer support, they were taken care of immediately. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) LIttle Hotelier was too had to use and created too many errors that cost real dollars. I couldn't use many of the features because they were too hard. They had decent "how to do" videos but it didn't address Trouble shooting when things went wrong. Review Source Response from ResNexus June 30, 2025 Marcia, Thanks so much for coming back and being such a great client! We are proud to have a new office in Mexico and look forward to continuing to help your business grow!  TB Tauna B. Business owner Hospitality Used the software for: 2+ years ### "Best PMS - 10 year and going" June 21, 2025 5.0 Great experience working with the team. They offer a Red Carpet specialist, and this is fantastic. Prompt, friendly service always. Family owned, operated and growing. Pros We've been using for over 10 years, and it's been a great program to help our business grow and prosper. The Resnexus team is amazing, and the program continues to develop and improve every year. I work with several hotels and PMSs by far it's the best program. I wish some hotel franchises would look to Rexnexus for their future program. Cons Nothing - everything has been great. I wouldn't change a thing. Only wish I had already used their help to develop our new web page. I still have work to do. Alternatives considered [innRoad](https://www.capterra.com/p/135307/innRoad/) Reason for choosing ResNexus I chose due to the great service, modern interface, hyperlinks, ease of reports, functionality and more. Review Source Response from ResNexus June 30, 2025 Tauna, Thanks so much for being such a great long-time client! We love serving you and your business and appreciate you mentioning our great team! CJ Corina J. Owner Hospitality Used the software for: 2+ years ### "ResNexus is awesome" June 25, 2025 5.0 Our experience in the last 7 years has been overall amazing. We’ve had some struggles but they’ve always been fixed. The team is basically family. Pros The user friendliness. The academy. That they can help when I need it the most. \[sensitive content hidden\] is amazing. The friendships. Cons That i need 100 letters in a survey before i can get to my calendar to see how many people i need to feed when i can’t think of a con. Alternatives considered [GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) Reason for choosing ResNexus Because of the way they do business. We liked that they are family oriented like we are. Review Source Response from ResNexus June 30, 2025 Corina, Thanks so much for the review and for the feedback! We hope to see you at Academy again! We appreciate you being such a wonderful long-time client! Michael W. Owner Real Estate Used the software for: Less than 6 months ### "Left hanging. Lost many days due to tech errrors" November 12, 2019 2.0 They were unable to get credit card processor to work so I was unable to open our business via our website. When error was found, customer support ghosted us by going to a Bed and Breakfast conference and not replying to multiple requests for help. Pros Nice looking grid that shows room status. Cons Inability to provide what they claim to be able to provide. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Reason for choosing ResNexus I believed there claims of ease of processing. I was fooled. As I write this review, they have still failed to provide the most critical of service that they sell. I am still unable to accept payments and am getting no support from . I hope they are enjoying the Bed & Breakfast conference. Review Source Response from ResNexus May 23, 2023 Michael, Thanks for the feedback. We apologize if our customer support did not help you while at a conference. To ensure the highest level of customer support we have now implemented many customer service escalation procedures in 2021 that ensure a timely response from a manager. JA Jill A. GM Hospitality Used the software for: 2+ years ### "ResNexus Review " January 29, 2025 5.0 We were with a template booking software before RN that was clearly below subpar, so to be with a co that supports its customers, available to work things out, come do visits to help us ne the best online property we can be just puts us all at ease knowing we have the best system out there. Pros RN is such a great booking software. The customer service we receive is second got none! We can call and get to a live person who can walk us through any issues or questions we have and this is invaluable when it comes to running a business. Cons Nothing here to report on dislikes...... Switched from [Wix](https://www.capterra.com/p/169007/Wix/) Six was super inconsistent and there was zero customer service. Review Source Response from ResNexus January 31, 2025 Jill, Thank you so much for taking the time to leave such a wonderful review! We love serving you and your business! KB Kathryn B. Owner Hospitality Used the software for: 1-2 years ### "Best PMS provider around!" October 3, 2024 5.0 We've used for a little over a year at this point and couldn't be happier. We came from a larger PMS provider that was based internationally and let me tell you, I'm SO glad we made the switch. Running a business like this and needing some serious help here and there, it means a world of difference to have wonderful partners at Resnexus that I can reach out to at any given time and get the help that I need. No long support queues or waiting for someone across the globe to respond to my email. I get the help that I need, when I need it and that means everything to me and my business. Pros Easy to use, lots of features, and a support team like non other. Cons Total pricing can get a little convoluted, once you've got your normal package, texting, keyless entry, marketing, etc, and they all get billed separately. But it's not that big of a deal. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing ResNexus Lower price, similar features, better (local) support. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) We greatly disliked Lodgify for the sole reason that they didn't have a native option for texting, which is CRAZY. Texting guests is a key part of our business. It was also difficult trying to get the help that we needed from their support team. I was managing a separate business that was already using so it felt like a no-brainer to get my business on it as well. Review Source Response from ResNexus October 11, 2024 Kathryn, Wow, we really appreciate this fantastic review! Thanks so much for taking the time and leaving such a thorough feedback! We love serving you and your business! RB RUSSELL B. owner Hospitality Used the software for: 1-2 years ### "channel manager" October 10, 2024 5.0 excellent experience that continues even to this day Pros personal attention and excellent support system Cons i did not like paying my monthly bill during covid Alternatives considered [VRBookings](https://www.capterra.com/p/10015675/VRBookings/) Reason for choosing ResNexus they offered me and easier transition from the other company and helped to transfer all of my data Review Source Response from ResNexus October 21, 2024 Russell, Thanks so much for the wonderful review! We love serving you and your business! JN Julia N. Owner Hospitality Used the software for: 2+ years ### "Trust & Feature Rich" February 23, 2024 5.0 It's been spectacular. They do it all very well; functionality, features, & support and when there's room for improvement, they manage that well too. Pros I have full faith that whatever feature is technically possible to make the product more robust and capable, the team will do it before anyone else. They seem to set the standard for the others to catchup to. Cons Only that the very valuable "Academy" is in winter in Utah. But I understand why. Alternatives considered [Restream](https://www.capterra.com/p/184117/Restream/)[ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing ResNexus More functionality and I got a sense that was going to be more aggressive in adding more features. I especially liked that the brothers each have backgrounds in disciplines that makes ResNexus more capable, relevant and moving forward. Review Source Response from ResNexus February 26, 2024 Julia, Thank you for such a through and thoughtful review! We love serving you and your business! We strive to be the innovation leader paired with industry leading customer service. Due to popular demand we also have a ResNexus Academy in March to offer another time for our clients schedule.  CW Christine W. Owner Hospitality Used the software for: 2+ years ### "ResNexus is the BEST software out there!!!" June 20, 2025 5.0 I have had nothing but a 5 star experience with and tell everyone they need to check them out to help run their businesses. Pros I love everything about , but the most important is the red carpet service I get from \[sensitive content hidden\]. The next thing is I love the look/layout, it's easy to see everything I need on the home screen. Cons My only complaint would be I want to be able to get my "Interests" made to be sorted alpha order. I have added lots of interest to help promote and track my guests and the list keeps getting longer, but I would love to be able to add something and it would go into alphabetic order. Review Source Response from ResNexus June 30, 2025 Christine, Thanks for the wonderful feedback and review! We really love serving you and your business! We appreciate you mentioning our customer service and user experience, which we strive to be the best in the industry! GL Gary L. owner Hospitality Used the software for: 6-12 months ### "Great company, great service" July 18, 2025 5.0 Very satified with everything brought to the table and the ability to help and change things to suit. very flexible Pros Robust system. great support and Training. From inception through setup , training and ongoing support I could not find fault. Cons Would like to see UK servers for holding of data, but I guess this will happen on the expansion plan Review Source Response from ResNexus July 22, 2025 Gary, Thanks for the great review! We are excited to grow with you in the UK and beyond! RB Roy B. InnKeeper Hospitality Used the software for: 2+ years ### "My humble opinion" June 19, 2025 5.0 It has been a great partnership from my end. I hope they feel the same. It really took all the pressure off of taking reservations. I started with an operation that still did things with pencil and a calendar. "old School" Pros Very easy setup, reliable. Red carpet people are very helpful whenever I need them. I also enjoy the webinars Cons There is not much to not like. So, let's just default to, "the price" even though it's a still a bargain Review Source Response from ResNexus June 30, 2025 Roy, Thanks for being a loyal client and for the great review! We love serving you and your business! We are glad to have been a part of your automation journey! VS Valerie S. owner manager Hospitality Used the software for: 2+ years ### "ALL GOOD with RESNEXUS" June 19, 2025 5.0 has been a great system to keep my reservations simple and accountable. They send me confirmations in text message and email. This motivates me to follow up and print out new reservations......all good Pros \[sensitive content hidden\] is very helpful. We went thru the back office details and he helped to set up and make adjustments. He's always fun to chat with and problem solve. Cons nothing they are a great team......reliable and happy to help can't usually contact me in the morning but \[sensitive content hidden\] always calls me back !! Review Source Response from ResNexus June 30, 2025 Valerie, Thanks so much for mentioning our team's outstanding service and for the wonderful review! We love serving you and your business! CC Christopher C. CEO Hospitality Used the software for: 1-2 years ### "Great Booking engine. Great staff" July 10, 2025 5.0 is great! \[sensitive content hidden\] is always such a reliable person, offering her help whenever I need it. It’s nice to have someone so dependable who’s always there when needed. Pros is easy to learn, integrates with Airbnb and other platforms, and offers simple, effective reporting for better property management. Cons Lacks a smooth integration between my store and POS system to streamline operations and improve efficiency. Review Source Response from ResNexus July 11, 2025 Christopher, Thanks so much for the great review and feedback! We love serving you and your business!  VT Victoria T. Lodge Manager Hospitality Used the software for: 6-12 months ### "ResNexus is the way to go!" March 11, 2025 5.0 Absolutely incredible. Fast and efficient customer service and respresentatives who care about my company. Pros \[sensitive content hidden\] is an incredible representative of this company. I am impressed by his customer service and account for saving me hundreds of hours and boosting my lodging business's success. Currant Ridge in Alaska thanks you \[sensitive content hidden\] If you are thinking about getting a booking software, THIS IS THE ONE TO GET! Cons I have yet to find soemthing about that is negative. Review Source Response from ResNexus March 13, 2025 Victoria, Thanks so much for the amazing and thoughtful review! We love serving you and your business! AP Alyce P. Marketing Director and Owner Hospitality Used the software for: Less than 6 months ### "Great service" February 26, 2025 5.0 Your team is excellent and I appreciate Cody! Pros Cody the entire team are fantastic! They go above and beyond to make sure we are taken care of! Cons The system can be glitchy sometimes but overall I am happy 😊 Review Source Response from ResNexus March 5, 2025 Alyce, Thanks for the kind words! We love serving you and your business! CV Caroline V. Ownerand Operator Hospitality Used the software for: 2+ years ### "Great Value for small business" September 7, 2024 5.0 Pros As a very small bed and breakfast, I like the features the reservation page offers me at a price my small business can afford. The technical support is excellent when I have needed help. Cons The possibility the company will raise the price of the basic reservation service i have. Review Source Response from ResNexus September 13, 2024 Caroline, Thanks so much for the wonderful review! We love serving you and your property. ResNexus offers a Lifetime Pricing Guarantee, meaning that as long as you own your business your pricing stays the same unless you add rooms or units. We only grow when you grow. In addition, since our pricing is based off individual units, the price still remains affordable. KC Kris C. Owner Hospitality Used the software for: 2+ years ### "long-time client" September 12, 2024 5.0 We were one of your first clients. I think since 1999. Pros Easy to use. Support helpful and easy to reach. Cons cannot upload address data to QuickBooks Online Review Source Response from ResNexus September 18, 2024 Kris, Thank you for being such a great client over the years! We appreciate you and love serving your business! Again, thanks for leaving us such a great review! LE Lauren E. Managing Owner Hospitality Used the software for: 2+ years ### "Great Option for Campgrounds and Continuing to Improve" June 8, 2023 5.0 Pros Ease of use and stream-lined processes. It is easy to create a new reservation and has much fewer clicks in the process than other systems. It's also easy to understand the information presented and does not require a lot of clicks and digging to find information like payment history, guest's previous stays, communication, etc. Cons Waiting list needs improvement and automation so that we don't need to remember to check it. Website Builder & management needs improvement so that employees can learn to use it with ease. Option for guests to create an online account to manage their own reservation would be a plus. It is currently very tedious and difficult to create/adjust rates. Reminders feature could be improved by clearing reminders from everyone's profile once it is marked complete. I would like to be able to add sites to a group of blocks from the grid. Integration with discount memberships like Good Sam's to allow input of membership ID when making an online reservation to verify their membership status. Better promotion/discount code features. Review Source Response from ResNexus June 23, 2023 Lauren, We really appreciate you taking the time to provide such a great review and feedback! ResNexus recently made it quick and easy to adjust your rates on the grid or calendar by selecting one or more date columns and selecting "update rates". You can change the rate globally or buy individual unit. On a single unit by one or multiple days. If you have further questions please contact us at support@resnexus.com. TC Tracy C. Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "ResNexus Works for RV Park" June 9, 2023 5.0 We have a small RV Park (32 sites), and works great for our needs. The customer support has also been very good, but we hardly use this now, as Resnexus works so well. Pros Ease of use, and the ability to see everything going on using the Grid. (I like the original Grid, but not the new Beta version). The Front Desk is GREAT. Please do not remove this! The overall software is very intuitive. Cons The inability to change the weekly and monthly rates at one time, like you can do with the daily rates. For those changing RV sites ( Review Source Response from ResNexus June 23, 2023 Tracy, Thanks so much for the great review and feedback! We love serving you and your business! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.