# Page 10 | ResNexus Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is ResNexus the right Hospitality Property Management solution for you? Explore 427 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/129392/Reservation-Nexus/reviews

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ResNexus

4.8 (427)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 16th, 2026

# Page 10 - Reviews of ResNexus

## Showing most helpful reviews

Showing 226-250 of 427 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DS

Desmond S.  
Owner/manager  
Hospitality  
Used the software for: 2+ years

### "A solid and reliable reservation system. "

February 23, 2021

5.0

It is really surprising that more accommodation establishments are not using ReNexus, the benefits and time savings gained from using an error free and reliable reservation system are significant.

Pros

ResNexus is a stable and thorough platform for our reservations, with a good balance of the functionality and detail needed to monitor and process the day-to-day booking and payment processes.

Cons

We are running the basic version of ResNexus, which understandably does not have certain of the higher level functionalities.

Review Source

Response from ResNexus

March 4, 2021

Desmond, Thanks for leaving us a review. We appreciate your business.

MEC

Mary Ellen C.  
Innkeeper/Owner  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Love Resnexus!"

November 22, 2020

5.0

My experience has always been very good. In a world where a lot of companies don't know what customer service is, Resnexus does!

Pros

When we switched to Resnexus - which was maybe 14-15 years ago, it was like having the blindfold removed. The customer service was outstanding and the knowledge and understanding of our business showed real care and concern that we get it right.

Cons

There are a few things I'd like to see improved but overall I remain satisfied.

Review Source

Response from ResNexus

November 25, 2020

Mary Ellen, Thanks for your wonderful review and thanks for being such a longtime customer!

PG

Penni G.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Easy!"

November 22, 2020

5.0

I am extremely happy with ResNexus! My red carpet customer service specialist, \[SENSITIVE CONTENT HIDDEN\], is awesome! (Don’t know what his exact title is!) Seriously, I can’t say enough good about this!

Pros

This makes my life so much easier! With everything all in one, I can focus on what really matters, making my guests happy! Thank you!

Cons

Haven’t found one yet! If I do, I will let you know!

Reason for choosing ResNexus

I had watched many webinars from them and did my homework. I came to the conclusion it was the best fit for me!

Switched from

[ReservationKey](https://www.capterra.com/p/130362/ReservationKey/)

I liked them, but they don’t incorporate all that I need into one thing

Review Source

Response from ResNexus

November 25, 2020

Penni, Thanks for your glowing review. We're glad we're meeting your needs and appreciate your business.

Ivan D.  
Owner  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Resnexus, a complete solution"

September 25, 2019

5.0

The problem that I was having was that I was splintered with two solutions . One was a website company and the other was the software and booking engine to operate my property. ResNexus has completely satisfied my dilemma

Pros

This is a robust system that is energized by the team that is doing the customer service. From my initial contact with CSR web designer , ,who has provided an excellent turnaround on my new website, I was live with my booking engine in less than three days and my site took about 10 days to go totally live. Outstanding service that included the import of reservations and 14 years of guest records.

Cons

There is a learning curve to become acquainted with all the features available, but worth taking the time to work through their library of help topics.

Review Source

iV

inez V.  
owner  
Hospitality  
Used the software for: 2+ years

### "Great product!"

November 24, 2020

5.0

Resnexus has so far always honored its promises. They set up a great website for my business and trained me to work on it where needed. The booking engine is efficient and user friendly and if I run into areas that are difficult I can call their customer service team and they are all friendly and efficient.

Pros

It is user friendly and the customer service back up if fabulous!

Cons

I haven't discovered anything I did not like.....

Reason for choosing ResNexus

N/A

Review Source

Response from ResNexus

November 25, 2020

Inez, Thanks for your wonderful review. We appreciate your business!

FB

Frank B.  
GM  
Hospitality  
Used the software for: 6-12 months

### "One Stop Shop Operating System and More!"

August 8, 2019

5.0

It was great and the website designer and trainer \[SENSITIVE CONTENT HIDDEN\] went above and beyond. You got a keeper there.

Pros

Love the easiness and love the way the website and all functions are available on the drop down menu right at the reservation Grid screen.

Cons

Nothing it is great and very self-trainable with all the online and training materials available for us.

Reason for choosing ResNexus

Great ease and common sense reports and entries without all the extra that is hidden and hard to get to.

Switched from

[SkyTouch Hotel OS](https://www.capterra.com/p/132368/SkyTouch-Hotel-OS/)

did not fit our property size and to complicated to do the same things on 1 screen as in ResNexus and have to use multiple with them.

Review Source

MO

Michaele O.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Very user friendly!"

February 1, 2019

5.0

Their customer service is top notch and a specified Red Carpet Specialist is assigned to each client.

Pros

The software has all the functionality and more of programs that large resorts use; however, it is much more user friendly. It enables a small property to look and behave high-tech just like large properties by having integrated Marketing/Mass Emails/Customization modules. You can now even have them build your company a website that is totally integrated with the reservation software side. It's a big time saver not having to update 2 programs with rate changes, etc.

Cons

Report functionality is sometimes lacking a bit, but they always listen to suggestions and are constantly releasing updates.

Review Source

MA

Mari A.  
Owner  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Still a winner."

November 4, 2016

5.0

We have used this software program for several years. Prior to ResNexus, we had two other reservation systems and had problems with both of them. We watched a presentation at one of the trade shows and thought we would give them a try. We have never regretted our decision. We received everything promised. Any time we call or email with a question, the answer is given in a timely manner. It is helpful to have the same support person, but when others have needed to step in, it all went well. This was a sound business decision on our part and we continue to enjoy the system. Also, when we initially went thru training, it was not as difficult as we imagined.

Pros

Easy to understand and use. All users are able to suggest changes and upgrades.

Cons

of course, the price. But we get what we pay for and glad we have this product.

Review Source

PM

Paul M.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Great service and product"

July 18, 2019

5.0

ResNexus allows us to operate more than one property. Without it, there's no way we'd be able to manage.

Pros

The software is very sharp but also easy for someone like myself to use. I'm not the most computer literate. It's easy for staff to pick it up as well, but the most important part of ResNexus is actually the incredible customer service. You would have to look to Southwest Airlines to find similar service. Simple great!

Cons

Haven't really run into a con yet and since they are continuously improving, I doubt I will.

Reason for choosing ResNexus

Superior grade

Review Source

VD

Vincent D.  
Campground Manager  
Hospitality  
Used the software for: 2+ years

### "Great Reservation Software!"

November 22, 2020

5.0

Pros

Resnexus has great customer service. Every time I call, they answer in a timely manner. And if you just give them a little time, they will always make the improvement you are looking for. They are always evolving and growing their software.

Cons

Resnexus is unable to make quick customizations to fit your organization.

Reason for choosing ResNexus

They charge you per site, not per reservation. I was looking for a price I can count on each month.

Review Source

Response from ResNexus

November 25, 2020

Vincent, Thanks for leaving a review. We appreciate it.

MT

Michelle T.  
B&B owner  
Hospitality  
Used the software for: 2+ years

### "Congrats ResNexus on keeping one step ahead of this changing market"

January 9, 2019

5.0

Our B&B has been with ResNexus for over 10 years. We started with reservation software and have added on credit card processing and now a new website. ResNexus has found a way to provide top notch services for so many aspects of our B&B business. Our recent experience building a new website was very easy and we could not be happier with the results. We have already noticed an uptick in hits on the site. We had a limited timeline for job completion and there was never any question about getting the job done on time. The new website looks great on computer, tablet and mobile applications. The site is incredibly easy to update and change. Thanks for a job well done.

Pros

This software is so easy to use and provides so many added features.

Cons

Like everything else in this industry, costs just keep going up and up.

Review Source

KI

Karen I.  
President/Owner  
Hospitality  
Used the software for: 2+ years

### "Knotty & Nice Cabins, Inc."

November 23, 2020

5.0

Have been working with \[SENSITIVE CONTENT HIDDEN\] (our web designer) for a couple of years now and is always friendly, professional and replies to my e-mails quickly. He fixes whatever may need to be fixed if I can't do it myself.

Pros

Software is easy to update and add information when changes are made to our business.

Cons

Possibly the Specials & Packages page is not as user friendly.

Reason for choosing ResNexus

I was familiar with ResNexus and liked what I saw and was shown.

Review Source

Response from ResNexus

November 24, 2020

Karen, Thanks for your review. We're glad you've enjoyed working with your web designer.

GS

Gabriel S.  
Manager/co-owner  
Hospitality  
Used the software for: 6-12 months

### "Pulling us out of the dark ages!"

July 19, 2019

5.0

In a word, wonderful! Since joining ResNexus our business has grown, stress has decreased and the phone rings less but we're getting more business than ever due to online bookings! If we every have a question someone always answers the phone and is quick to help! If on the off chance they don't know how to fix my issue right then and there the answer is alway, "let me find out how to do that and get it done for you." Its so easy. I really can't say enough about how much we appreciate and enjoy using ResNexus.

Pros

Ease of use for us and the ease of booking for clients. Reports Keeps me organized

Cons

It would be nice to be able to look up clients by retail items. We run a B&B & climbing school. It would be nice to be able to see who was climbing with us every day/week based on that. A email builder like the one for the website would be nice. We always need help because we don't know HTML.

Review Source

MWW

Margaret Walker W.  
owner  
Hospitality  
Used the software for: 1-2 years

### "I have mentioned changes but never have them do anything"

November 22, 2020

3.0

Ok..

Pros

I really did not have a choice I have a small business and this was the best for the price.

Cons

I wish I could get a full monthly and yearly calendar view. Also once the customer puts in their credit card they cannot put in another one. For example if someone books a room, and the customers are going to split the cost. One person puts in their credit card, and the other person wants to add theirs to pay for their half, they cannot do this. I have asked them about it and the company said they could not do it.

Alternatives considered

[ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/)

Reason for choosing ResNexus

cheaper, better for smaller businesses

Review Source

Response from ResNexus

November 25, 2020

Margaret, Thanks for leaving us a review. We're sorry to hear you aren't able to do everything you'd like with our software. We release improvements weekly, but we can't always get to all the requests that come in.

GS

Gwendolyn S.  
Owner / Manager  
Hospitality  
Used the software for: 2+ years

### "Exceptional in Every Way"

August 16, 2019

5.0

Resnexus makes it easy for us to accept reservations without the use of an additional employee answering calls all day. The program is easy to use. We also value the reporting system, it's really an all in one product.

Pros

Resnexus is very user friendly, I love how I can make changes anytime. This is the only product we need.

Cons

There is nothing to dislike, the only thing that is time consuming is learning a new process in the software system. But that is something you must accept in any new process.

Review Source

JP

James P.  
Ceo  
Hospitality  
Used the software for: 2+ years

### "Outstanding software and team "

November 22, 2020

5.0

The experience has been good and I enjoy access to the company leadership team.

Pros

All-encompassing and a complete solution. I am saying this as a retired VP and the founder of their think tanks. Part of Sabre reported to me.

Cons

I have not found any. It is a complete solution.

Reason for choosing ResNexus

The best solution and costs

Review Source

Response from ResNexus

November 25, 2020

James, Thanks for the kind review. We appreciate your business.

ME

Mark E.  
GM  
Hospitality  
Used the software for: 6-12 months

### "I like it for the most part."

November 19, 2020

5.0

For my use as a GM, it's very functional. Easy to use.

Pros

The PMS is very user friendly for my staff to use. I can pull it up on my phone! Building rate plans that increase or decrease with occupancy probably pays for the program.

Cons

There are some features that don't function how I think they should. Financial reports aren't great. I don't love the online booking site how it works.

Reason for choosing ResNexus

Ease of use for front desk and group sales staff

Switched from

[RoomKeyPMS](https://www.capterra.com/p/5937/RoomKeyPMS/)

Lack of mobility, upgrades were being done but for a cost.

Review Source

Response from ResNexus

November 20, 2020

Mark, Thanks for taking the time to leave us a review!

KL

Kellianne L.  
owner  
Hospitality  
Used the software for: 2+ years

### "Whole package"

November 22, 2020

5.0

The more I work with the system, the easier it gets and the more I learn about it's features. The updates are great and helpful. I really like this product and recommend it to my colleagues.

Pros

Ease of use for making/changing/cancelling/sending reservations , marketing is simple, connections to OTA's are very helpful, support is top notch!

Cons

Needing more marketing templates that are easier to find.

Review Source

Response from ResNexus

November 25, 2020

Kellianne, We appreciate your review. Thanks for recommending us to your colleagues.

JH

Jerry H.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Great Features and Great Customer Service"

January 7, 2021

5.0

Very responsive team, they communicate well and in a timely manner. Great Training program to help us get up and running quickly, and great followup when we have questions.

Pros

We just purchased a small resort with 9 cottages and a house on the lake, with boat slips. All are being marketed as Vacation Rentals and ResNexus has been a good fit for us so far. They system seems more geared to small hotel or "Inns". There are some features we'd like tailored more to our specific Vacation Rentals needs, and we've found them receptive to making modifications to accommodate our requests. One feature we really like is their ability to create a map of the property, showing the locations of each cottage, that is linked directly to their booking engine. They worked with us closely to make the the map they created represents our property a accurately as possible. It came out great and we LOVE IT! They are a great team working to make sure we have the tools we need to run our business successfully.

Cons

Not as geared toward Vacation Rentals as we'd like.

Review Source

Response from ResNexus

January 11, 2021

Jerry, Thanks for the feedback. Glad you like the map feature!

DN

Diane N.  
Systems and Marketing Manager  
Hospitality  
Used the software for: Less than 6 months

### "ResNexus surpassed our hopes and expectations."

November 27, 2018

5.0

5 Stars-Plus recommended! In addition to our great new software, ResNexus built a beautiful new website and designed new visually appealing marketing templates. Any of our support questions have been answered expeditiously as we’ve occasionally needed with getting accustomed to our new system, which is light years beyond what we had been struggling with prior to migrating to ResNexus Professional. We feel very fortunate to have discovered the stellar customer service, software and marketing solutions ResNexus offers.

Pros

Our ResNexus software is extremely user friendly, and has so many great features built in to streamline our daily tasks so we can more fully direct our energies toward our guests. Our "Red Carpet Professional" has been absolutely that and more. She is genuine and caring, and has been helpful beyond measure, positively committed to finding solutions to rise above seemingly insurmountable challenges with our previous legacy system. Her dedication to excellence and her follow-up skills speak volumes about ResNexus as a company, and our interactions with all other ResNexus staff from day one forward has been likewise, truly remarkable.

Cons

As with any new system, there was a bit of a learning curve working editing the marketing templates, but ResNexus quickly helped us with that too. It's great to be able to make any adjustments we'd like.

Review Source

JM

Jill M.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "ResNexus"

November 22, 2020

4.0

Pros

I like the reservation system quite a bit. It's easy to use and move/change dates quickly.

Cons

I wish there were some more options for the website to really organize it better and make it more captivating to customers.

Alternatives considered

[Acorn](https://www.capterra.com/p/191086/Acorn/)

Review Source

Response from ResNexus

November 25, 2020

Jill, Thanks for your feedback. We appreciate your time.

SL

Stewart L.  
Manager  
Hospitality  
Used the software for: 2+ years

### "Seamless Integration"

July 31, 2019

5.0

Excellent

Pros

The Intuitive use, and pleasant layout. ResNexus is always upgrading, and paying attention to current market trends and demands.

Cons

It is not easy to come up with anything that I don't like about ResNexus. If I had to find something I guess it would be the occasional wait on the phone for support, but this is pretty common with big tech companies that are helping non techies like me.

Reason for choosing ResNexus

Local

Review Source

KH

Kris H.  
Manager/Owner  
Hospitality  
Used the software for: 6-12 months

### "Outstanding product"

November 19, 2020

5.0

The team at ResNexus has been wonderful to work with. \[SENSITIVE CONTENT HIDDEN\] has been so helpful during the whole setup process. She made the software that much easier to understand.

Pros

The ease of use. We looked at several different software's and this was the most straight forward. I like the "help" section on the right side of the page you are working on. The videos are most informative.

Cons

The section for creating your own emails is a little hard to understand, otherwise no real dislikes.

Reason for choosing ResNexus

We chose this product for it's ease of use, it fit our small establishment better than other software. No contract is a great option to have.

Review Source

Response from ResNexus

November 20, 2020

Kris, Thanks for your review! We appreciate getting feedback from our customers so we can keep improving.

DB

David B.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Developing our website..."

September 1, 2019

5.0

This is our first stand alone website ever. Our domain name was "call forwarded" to our "website", a listing on bbonline, not a bad way to go in the early years. Team did a great job transferring the information from our old "website" to Resnexus. The pictures we submitted and the ones he found elsewhere on the internet were coordinated very nicely. When we wanted to update the copy team showed us how to do it ourselves. When we wanted our rooms in a particular order according to price Team figured out how to do it. All along the way Team either called or e-mailed us daily. When we had other changes we could not make, the team made them immediately. Thanks to the Team at Resnexus who made this a very pleasant experience.

Pros

I like the big pictures, the clarity, organization and ease of use.

Cons

The mobile version needs to show more pictures, less text and tabs on the screen that go to ...accommodations, dining, events, etc. without going first to the intermediate step "menu".

Reason for choosing ResNexus

Without hesitation...the personal contact at Resnexus and the fact that you have a superior product...You all do a great job!

Review Source

SB

Stephen B.  
owner, innkeeper, gardner, housekeeper  
Hospitality  
Used the software for: Less than 6 months

### "A real game changer for an old Innkeeper"

December 7, 2016

5.0

I have been offering quality accommodations for 38 years in the downtown Seattle area in a beautiful landmark home with 8 guest rooms and heated pool. When I turned 70 I was having a hard time keeping all my reservations together, and since I was working on a manual system, me, myself, and I ther would be some overbookings and customer details misplaced etc. Then salvation came, thru a friend who was using reservation nexus and was about as didgitaly challenged as myself. He suggested that I call them ASAP. I did just that and from that moment on, my life and business life changed. I am still happy and greeting my guests at 75 with a renewed interest in what I have created here in Seattle. They are a wonderful company, in fact they feel like family the way they treat me and my business.

Pros

The personal service if I have any difficulties at all and the simplicity of their software so that even an old duffer like me can make it happen and enjoy it at the same time. They are just wonderful and I cant thank them enough for their great product.

Cons

There is none! I really mean that, I realize this sounds to good to be true but for someone like me with a limited knowledge of computers, social media, and no knowledge of how ro prepare business reports This has allowed me to stay working and enjoying my business and all it has to offer without worrying about the reservation part of the business.

Review Source

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