# Page 11 | ResNexus Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is ResNexus the right Hospitality Property Management solution for you? Explore 427 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/129392/Reservation-Nexus/reviews

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ResNexus

4.8 (427)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 16th, 2026

# Page 11 - Reviews of ResNexus

## Showing most helpful reviews

Showing 251-275 of 427 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TB

Tom B.  
Owner  
Hospitality  
Used the software for: 2+ years

### "ResNexus Review"

July 16, 2019

5.0

I have enjoyed my overall experience with ResNexus thru the years, and if there is something I don't understand the support team are always available with prompt and friendly service.

Pros

I like everything about this software, it's easy to use and all the reports makes it much easier to stay on top of my business

Cons

For a small business like myself I believe it to be a little pricey.

Reason for choosing ResNexus

I never thought of using anything else.

Review Source

JL

Jane L.  
CEO  
Hospitality  
Used the software for: 2+ years

### "Resnexus for B&Bs"

November 19, 2020

5.0

Generally very good. Customer service & technical support is excellent.

Pros

It integrates various platforms such as airbnb & website reservations.

Cons

The integration is apparently only an option with an upgrade from basic. And fractional booking is an upgrade from there.

Review Source

Response from ResNexus

November 20, 2020

Jane, Thanks for your review. We're happy to hear you're satisfied with our customer service and technical support.

EM

Ed M.  
President  
Hospitality  
Used the software for: 2+ years

### "Excellent Hotel Package"

November 22, 2020

5.0

Exceptional

Pros

ResNexus has provided a comprehensive, easy to use hospitality system. They designed our website www.OrleansInn.com to fully integrate with the system. We highly recommend ResNexus.

Cons

Cost for small Inn as a percentage of revenue.

Reason for choosing ResNexus

Best overall performance and support.

Review Source

Response from ResNexus

November 25, 2020

Ed, Thanks for taking the time to let us know how we're doing .We appreciate it.

AD

Albena D.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Great customer service"

July 26, 2019

5.0

Pros

Direct connectivity to all main OTA's Easy to use day-to-day functions such as calendar, grid... Integrated and easy to use payment solution Sophisticated marketing tools ... and all included in the basic version Excellent customer service and support during and after integration Excellent website designers. Website design, SEO and support included in the package

Cons

I wish the rates and minimum stays could be adjusted directly from the calendar.

Alternatives considered

[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[eviivo](https://www.capterra.com/p/66294/eviivo-suite/)

Reason for choosing ResNexus

Better functionalities and amazing customer service

Switched from

[eviivo](https://www.capterra.com/p/66294/eviivo-suite/)

Software did not have the functionalities required and the customer service was non-existent

Review Source

JB

Julie B.  
Owner and manager  
Hospitality  
Used the software for: 2+ years

### "Great reservation service"

June 13, 2023

5.0

Pros

I only use Resnexus for on-line reservations and credit card processing for my very small b&b. Whenever I need customer support they have been so responsive and helpful.

Cons

No, am happy with the options I use.

Review Source

Response from ResNexus

June 29, 2023

Julie, Thanks for being such a great client and for the wonderful review! We appreciate you and your business!

NP

Nick P.  
owner  
Hospitality  
Used the software for: 6-12 months

### "Good booking software for our B&B"

December 20, 2019

5.0

From start until current day, Resnexus, with \[SENSITIVE CONTENT HIDDEN\], our dedicated Red Carpet Professional, as a particular highlight, has been amazing. She helped us through the transition from Rezovation GT earlier this year and has been a constant support for my B&B!

Pros

Easy to use, great support team. We have developed and sent out a quarterly newsletter this year with their assistance. Our main contact, \[SENSITIVE CONTENT HIDDEN\] is a highlight. We like seeing when prospective guests are looking at a room.

Cons

The loss of calendar view for our guests to see.

Review Source

JB

Jason B.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Reservation software for mid-sized, independent hotels"

November 22, 2020

5.0

Great!

Pros

Tracking our revenue has been considerably easier since we switched to ResNexus. There are also a number of features that by them selves are not that big a deal, but really help run a smoother hotel operation.

Cons

I wouldn't say this is something I dislike about the software, but there are some marketing automation features that I think would be nice. For instance, having an integrated CRM that keeps detailed information on hotel guests and customers. Integration with Facebook and Google's platforms. Facebook rolled out a "Book Now" button in their ads, but we can't link that directly to our booking page right now. Not to say that isn't on the horizon.

Alternatives considered

[RMS](https://www.capterra.com/p/208354/RMS-Cloud/)

Switched from

[RMS](https://www.capterra.com/p/208354/RMS-Cloud/)

We were having trouble reconciling revenue on our prior reservation system. ResNexus makes reconciling revenue easier and it is integrated into QuickBooks Online.

Review Source

Response from ResNexus

November 30, 2020

Jason, Thanks for leaving us a review. We appreciate your feedback and your continued business.

JB

Judy B.  
owner  
Hospitality  
Used the software for: 2+ years

### "Easy to use - Good support"

November 22, 2020

5.0

Pros

I have a website with Resnexus and a calendar. They are both very easy to use. The most important thing is the ability to get support when needed.

Cons

The Website is limited but I can work around it.

Review Source

Response from ResNexus

November 30, 2020

Judy, Thanks for your review. We appreciate your comments.

KD

Kris D.  
Owner/Innkeeper  
Hospitality  
Used the software for: 2+ years

### "Perfect Software for my 12 Room Inn!"

December 4, 2016

5.0

We have been with Resnexus for 8 years. They have been wonderful to work with and extremely knowledgeable. I have a 12 room Inn and have the ability to have an online presence and can compete with the larger branded properties thanks to Resnexus. The software is simple to use, offers the design and functionality of a much more expensive software, and lets me run my business seamlessly! One of the best business decisions I ever made!

Pros

Ease of use and options to let me have an online presence to compete with larger branded properties. My support counselor is also amazing!!!

Review Source

JM

James M.  
Owner/Operator  
Hospitality  
Used the software for: 2+ years

### "ResNexus makes doing business easy!"

February 18, 2021

5.0

The development and implementation of the new Resnexus website was an excellent experience.

Pros

The service, follow up and attention to detail were fantastic.

Cons

I have no cons to report I ahve no cons to report

Reason for choosing ResNexus

Expertise, current vendor and client focused.

Review Source

Response from ResNexus

February 24, 2021

James, We appreciate your business and your wonderful review!

AW

Adam W.  
Employee  
Hospitality  
Used the software for: 1-2 years

### "NO WAY JOSE"

November 2, 2018

1.0

Pros

It's looks great. Nothing else. You can get around the website fairly easy but there are too many glitches to be worked out

Cons

Doesn't work like they say it will. Customer service is spotty. Super slow booking engine. Not the software for you!

Review Source

Response from ResNexus

November 29, 2018

We're sorry to hear that you are unhappy with our service. We have attempted to call you multiple times and would love to speak with you to see if there is anything we can do to make your experience better. With regards to slow booking engine speed, we’ve noticed that your business uses very large photo files and would be happy to help you resize them to increase speed without losing quality. Please call us at 385-218-2637 and request to speak with Professional Services to fix your images.

CH

Cindy H.  
Owner B&B  
Hospitality  
Used the software for: 1-2 years

### "Resnexus"

November 22, 2020

5.0

\[SENSITIVE CONTENT HIDDEN\] was awesome in helping me set up Resnexus for our business

Pros

Ease of set up with weekly consults with team to explain and help me set up the system

Cons

Wish I could sign in easier without having to change passwords

Review Source

Response from ResNexus

November 25, 2020

Cindy, Thanks for your kind review. We know it can be frustrating to have to change your password to ensure account security. We appreciate your understanding.

GB

George B.  
Manager  
Hospitality  
Used the software for: 2+ years

### "Lucky Find"

September 6, 2019

5.0

The online reservation has been working great for us for 10 years now the new integrated website they made for us is excellent

Pros

ease of use, never any problems, simple for customers and employees to use

Cons

do not have anything I do not like about this software

Reason for choosing ResNexus

ResNexus was drop in ready to use.

Review Source

MR

Mary R.  
Owner  
Hospitality  
Used the software for: 2+ years

### "I receive direct reservations via my website and enter others through third party travel sights."

December 14, 2017

5.0

Able to maintain accurate scheduling of reservations which in turn prevents double booking. Over the years, I appreciated the improvements in both ease of use and customer support.

Pros

Ease of use. Company responded to user concerns and added new features which shortens the time of each entry. Lowered rather increased monthly service fees.

Cons

Not compatible with Expedia or Booking.com. In today's booking community, not having compatibilityto major travel sights such as Expedia and Bookin.com

Review Source

Response from ResNexus

February 2, 2018

Thank you for taking the time to write us this positive review Mary! We did want to let you know that we do offer a way to connect with OTA sites such as Expedia and Booking.com in our system. We can send availability to them through two different third party connections. These connections offer real-time updates sent to over 300 different OTA¿s including Expedia and Booking.com . If you would like to learn more about these options please give us a call.

SM

Stan M.  
Owner  
Hospitality  
Used the software for: 2+ years

### "New web site"

August 24, 2019

5.0

Very satisfied. The conversion to our new web site happened much quicker and easier than I anticipated.

Pros

Full integration between web site, back office & user interface.

Cons

I probably won't use half of the features.

Review Source

OKŞ

Ozan Kemal Ş.  
Reservation Manager  
Automotive  
Used the software for: 6-12 months

### "Reservation management with advance features"

September 24, 2022

5.0

Pros

ResNexus is a easy to adept and practical to use reservation management platform with advance features.

Cons

ResNexus should release a new version where calender management is easier to use.

Review Source

Response from ResNexus

May 23, 2023

Ozan, Thank you so much for taking the time to leave a review! We appreciate the feedback.

JM

Janice M.  
Owner/Proprietor  
Hospitality  
Used the software for: 2+ years

### "Resnexus at a B&B"

November 22, 2020

5.0

Pros

Easy to use, but if you have an issue, the support group is ready to assist.

Cons

There is nothing I don’t like about Resnexus. The software is flexible enough to work around almost any situation.

Review Source

Response from ResNexus

November 30, 2020

Janice, Thanks for your review. We appreciate customer feedback.

LB

Liz B.  
Owner  
  
Used the software for: 2+ years

### "Not as good as it used to be"

February 2, 2018

4.0

Pros

user friendly for a B&B. Offers most features that are needed today. They offered a 90 day cooking calendar which is nice and not everyone has that.

Cons

Customer service has continued to decline in the 7 years I have used ResNexus. They have made several costly mistakes with managing my channel mgt and do not take responsibility or answer emails. Very disappointed after 7 years. Price also seems to higher than competition.

Review Source

DU

Dana U.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Effective, Evolving, and GREAT Customer Support"

November 9, 2016

5.0

Have been using this software for 5 years. Programmers solicit feedback and input on future features. They are always upgrading and adding functionality. They are patient with ludites, and have great tutorials for refreshers. Some functions seem overly time consuming, but I'm glad that I have the capability afforded by them.

Pros

Always adding functionality and refining product. Interfaces well with existing web site.

Cons

Some basic features like updating room rates is time-consuming and repetitive.

Review Source

MM

Meleasa M.  
Owner/manager  
Hospitality  
Used the software for: 2+ years

### "Basics are Great!"

December 14, 2016

5.0

Basic reservation system works very well. Looking forward to future enhancements that are in process. My main complaint is trying to find where certain extra functions are located that are used rarely. Need an administrative link to a detailed diagram of where to perform every function.

Pros

Very dependable.

Cons

Difficulty in finding directions for performing many functions and where to perform that function. Lack of a good point of sale program (hoping the new one will work well).

Review Source

NC

Natalie C.  
owner  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "ResNexus review"

September 2, 2020

5.0

Disappointing, pricey and curtness of contact person. Hopefully things have changed at ResNexus, it has been 7-8 years since I used them. They were recommended by another small bnb who was happy with them. I believe ResNexus market should be with upscale, high rent bnb's

Pros

Resnexus has a lot of good features such as showing how many people looked at the website each day. The visual of the booking page was inviting.

Cons

For a small bed and breakfast owner it is very expensive. The company did more of the input in the system then I did, that was the way it was run at the time. The person working on my account was rather curt with me and was always trying to get me to up grade, I was already paying around 60.00/month for a bnb with 3 rooms.

Reason for choosing ResNexus

It was recommended by another bnb

Review Source

VR

Verified Reviewer  
Group Sales Manager  
Hospitality  
Used the software for: 6-12 months

### "Streamlines Online Bookings"

December 4, 2018

4.0

Pros

Extremely user friendly and you can access it anywhere!

Cons

More geared towards Bed and Breakfasts but still can apply to other small properties.

Review Source

WC

W.S. C.  
Innkeeper  
Hospitality  
Used the software for: 2+ years

### "Great reservation system flexible to all size businesses "

November 22, 2020

5.0

Exceptional

Pros

Easy to learn, flexible for our bed and breakfast inn needs, constantly improved based upon feedback, great customer service and very responsive and professional.

Cons

Sometimes doesn't meet all our unique needs, but overall an excellent product.

Reason for choosing ResNexus

Recommended by other innkeepers when transitioning from paper system, like the ease of use, customization theme with our website, good statistical reports, access to ongoing guest contacts and automated marketing.

Review Source

Response from ResNexus

November 25, 2020

W.S., Thanks for leaving us a review. We appreciate your business.

KG

Kurt G.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Perfect software for my Inn"

October 28, 2016

5.0

The software meets all the needs I have for my Inn. The few times I've needed (usually an error on my part) customer support has been excellent. I always promote Resnexus to Inn keepers when I travel. Other companies have tried to tempt me away with lower costs etc, but when I look hard at how well this software functions for my Inn compared with other systems, I always end up staying with Resnexus.

Pros

ease of use and the functions such as instant confirmation emails and thank you.

Review Source

EH

Emily H.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "ResNexus changed our business! "

August 16, 2019

5.0

Before Resnexus I was on the phone and computer constantly dealing with guests on top of the mountain of work I already have. ResNexus took this off of my plate, allowing guests to check availability, and book themselves online. What a relief!

Pros

This software has been life-changing in our line of work. It has created presence with our potential guests and we are thankful everyday!

Cons

I’m happy with the product. I do wish it cost a bit less, but not a reason to ever stop using it.

Reason for choosing ResNexus

We chose ResNexus because we were told by several people it’s the best!

Review Source

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