# Page 2 | ResNexus Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is ResNexus the right Hospitality Property Management solution for you? Explore 428 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/129392/Reservation-Nexus/reviews

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ResNexus

4.8 (428)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 16th, 2026

# Page 2 - Reviews of ResNexus

## Showing most helpful reviews

Showing 26-50 of 428 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LA

Lisa A.  
General Manager  
Hospitality  
Used the software for: 1-2 years

### "Exceptional Software Backed by Exceptional Support"

July 21, 2025

5.0

My overall experience with ResNexus has been outstanding. From day one, the platform has made managing reservations, guest communications, and daily operations smooth and efficient. The system is intuitive and packed with helpful features that make my job easier. I especially value the ability to track staff activity and customize access levels. What truly sets ResNexus apart, though, is the support team—responsive, knowledgeable, and genuinely invested in helping me succeed. I’ve always felt supported, even as a first-time user of reservation software. ResNexus has become an essential part of running my business, and I couldn’t be more pleased.

Pros

ResNexus is an incredibly user-friendly platform that makes managing our hotel seamless and efficient. The intuitive interface is easy to navigate, even for new users, and every page includes helpful explanations and tooltips to guide us through each process. I like that OTAs are assigned their own color; it helps to be able to tell them apart so you can track where you are strongest. I appreciate the ability to assign roles, including giving the owner direct access to manage operations. The system also tracks employee activity, allowing me to identify and resolve potential issues early. Most importantly, the support team is outstanding—\[sensitive content hidden\] is always responsive, and \[sensitive content hidden\] consistently goes above and beyond. Their expertise and dedication truly set ResNexus apart.

Cons

Honestly, I can’t think of anything I dislike about ResNexus. It’s the only reservation software I’ve ever used, and it has met all of my needs as a hotel manager. While I don’t have another system to compare it to, ResNexus has been reliable, intuitive, and well-supported from the start. Any time I’ve had a question or needed help, the support team has been quick to respond and incredibly helpful. If there are any shortcomings, I haven’t encountered them yet—it's been a smooth and positive experience across the board.

Review Source

Response from ResNexus

November 24, 2025

Lisa, Wow, I mean WOW–this is a wonderful review! We really appreciate it and love serving you and your business!

JS

Jory S.  
Operations Manager  
Hospitality  
Used the software for: 2+ years

### "ResNexus - Miners' Bay Lodge"

February 10, 2026

5.0

Overall, I would recommend ResNexus to any business big or small that is looking to create a more formal presence on the internet with the ability to lean on their team of support staff that will guide you through the entire process.

Pros

Our business was fully operated via telephone and mail as recently as 2018. Making the switch over to an online booking system was a challenge at first, but ResNexus has made it easy for us to do things like manage our reservations, build retail items, and communicate with guests. Their customer services have been of great assistance to us over the course of our using their platform.

Cons

The change over to being online was definitely a challenge at the start. I would say our being a Canadian business has provided us with a couple of challenges in how our payments our processed as the system is built to deal with USD and applicable US payment options. Things like e-transfer and our not dealing in pennies have made us get creative in our solutions, but we've always had great help in sorting those things out.

Review Source

Response from ResNexus

March 30, 2026

Jory, Thank you so much for your review! Switching from telephone and mail to an online booking solution can be quite the challenge, and we are honored that you chose ResNexus to help you along the way. We strive to provide the best support in the industry! Thank you for your additional feedback, we love serving you and your business!

Axel K.  
General Manager  
Hospitality  
Used the software for: 6-12 months

### "Stay away, not production ready, and they don't honor contracts"

August 28, 2025

1.0

ResNexus was a colossal disaster for us. We ran into complete show stopper bugs and found out very quickly that their second level support was non-existent. When we insisted that we needed the bugs fixed, their answer was that we are a poor fit for ResNexus and they asked us to leave. We found out later the real reason they asked us to leave is because their sales guy lowballed our account and they decided not to honor the lifelong price guarantee. Their staff was not very knowledgeable when it came to Google Hotel Ads, and we quickly ran into major limitations across all their features. The system is 100% closed, no API access, and very limited channel choices.

Pros

The Email template and CRM in ResNexus is outstanding, and their first level support is also outstanding. The rates management is the least cluttered of any solutions we used, and their booking engine is the only one flexible enough to allow you to sell just about anything besides just overnight stays.

Cons

Terrible second level customer support and just a ton of bugs. For example, we would get multiple calls a day for customers who said that when they went to our direct booking site, the dates they wanted were unavailable even though the major hotel sites showed availability. So we just ended up taking a ton of phone bookings. Their system would delete the tax settings on the major channels. They claim their main advantage is that they are family run and not dependant on venture capital. We quickly discovered that the family business side was a double edged sword, and if they don't like you personally, they will dump you in a heartbeat because they don't have to answer to shareholders or boards.

Alternatives considered

[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[eviivo](https://www.capterra.com/p/66294/eviivo-suite/)

Reason for choosing ResNexus

Less expensive, Little Hotelier didn't support VRBO, Eviivo had a very slow response time for issues.

Switched from

[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)

Needed access to hotel channels, as well as better direct booking capabilities.

Review Source

Response from ResNexus

November 25, 2025

Axel, Thank you for taking the time to leave us a review. We recognize that ResNexus is not a fit for some property owners. Just as some hosts are not a good fit for some guests. From our first demo we were upfront that ResNexus was not the custom built solution you were looking for. However, at your request we moved forward even though we mentioned multiple times that our system would not do the custom tasks or operate the way you desired. To complicate matters, you refused to attend our free personalized training sessions to ensure that your OTA connections were setup correctly. After spending over 100+ hours complaining about bugs (that were really feature requests) and being unprofessional to our support team because ResNexus would not make a custom built software solution for you–we asked you to find another PMS provider. We wish you the best and hope you find the software you are looking for.

PK

Penny K.  
Owner and partner  
Hospitality  
Used the software for: 2+ years

### "ResNexus is the ONLY choice for reservation management"

August 25, 2025

5.0

Overall, ResNexus is the best room management system on the market. It's a great value for the money, and the webinars are incredibly helpful! We took over an existing business, and the transition was very easy. I sat with the present \[sensitive content hidden\] for just an hour or so and was able to use the system without issue. I highly recommend it to anyone considering a new system.

Pros

ALL of my reservation needs are in one spot! The ease of use is amazing! The grid gives me a quick glance at the month ahead. Website updates are so easy, and it allows me to update room changes, photos, rates, etc. within minutes. I appreciate the ability to easily block off days at a moment's notice. When any issues arise, our representative always responds with a call within a reasonable amount of time. It pays for itself in one rental. We also love all of the webinars that share up to date tools to make our system more efficient.

Cons

I love ResNexus, but I'd love to be able to keep my password for a longer amount of time. And that's not that big of a deal to me!

Review Source

Response from ResNexus

August 27, 2025

Penny, Thanks so much for the kind words and wonderful review! We love serving you and your business. WE too wish that the password life could be longer! However, ResNexus follows the highest standards of PCI compliance to keep your account safe which means we follow the PCI council's requirements of timeline and password strength. If it makes you feel better, our team follows the same guidelines and feels the same way.&nbsp;

RG

Reenie G.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "Owner of Paradise Suites"

August 24, 2025

5.0

I've been with ResNexus for 2 years now so I'm still relatively new. ResNexus is a crucial part of running my Airbnb business. From the reservations, the website, the reports, I could not function without ResNexus.

Pros

The Support system is what I like most...my one-on-one hospitality person \[sensitive content hidden\] to be on point, knowledgeable, personable & quick to correct any problems I am having. Also, the reports that I can access at a push of the button.

Cons

The cost of the credit card processing. For a small business like mine, it's a big chunk of my paycheck.

Review Source

Response from ResNexus

August 25, 2025

Reenie, Thanks for leaving us such a great review and feedback! We love serving you and your business!

GO

Garrett O.  
Corp Pres.  
Hospitality  
Used the software for: 2+ years

### "Resnexus, the "ONE" system, that "Gets It DONE!""

July 17, 2025

5.0

FANTASTIC, Fun, Fulfilling, Responsive, Respectful, Follows through, they have our back as do they have our customers back! GREAT PRODUCT!

Pros

Resnexus, This is a fantastic system that just keeps getting better and better. We started in 2015, after having relentless double bookings and booking failures with our previous system. We have not had double booking issues with Resnexus. We really enjoy the Academy that they offer to showcase new features and industry trends, it keeps us at the top of the game. the new Zift and other processing that they are associated to are also fantastic. One of the best items that ts managed through resnexus is the "Travel Protection" It is fantastic to have a product to offer to guests that are traveling long distances, and having to book so far in advance that anything can happen, the fee is reasonable and the customer service when there is an issue is FANTASTIC! I have followed up with guests and they to are very impressed with the personal real customer service associated to this product offering. If you are not using Resnexus you should give it a serious look, i have a friend who was lured into switching from Resnexus and then returned! they state it was the worst mistake they ever made in their business. I feel as though Resnexus is the best part of my buisness, true partners!

Cons

Well..... this is difficult! The only thing that needs to be looked at is the amount of required information that the OTA's wont share with us so we can provide their customers real service. Its frustrating that we have to do the work that the OTAs are not wanting to do and we still have to pay to do their jobs. To much noise in the data and not useable information that clutters the screens.

Alternatives considered

[Canva](https://www.capterra.com/p/168956/Canva/)

Reason for choosing ResNexus

Customer service, Responsiveness, integrity, innovation and continual improvement.

Switched from

[Globe](https://www.capterra.com/p/227663/Globe/)

double booking, lack of integration, no marketing, no real services offered, they didn't care about our business

Review Source

Response from ResNexus

July 29, 2025

Garrett, Thanks so much for being such a great client and long-time customer! We love seeing you at Academy and really appreciate you taking the time to leave such a wonderful review!

GT

Gloria T.  
Owner - manager  
Hospitality  
Used the software for: 2+ years

### "Absolute best booking management system out there!"

July 20, 2025

5.0

I have been with Resnexus almost 20 years. I have a unique business in that I book fishing trips, lodging and boat rentals. Resnexus has worked with me to customize the system so that everything worked seamlessly.

Pros

The ability to customize the booking engine to meet your specific needs, the customization available in sending email notifications to customers. The staff works tirelessly to make sure you get set up and onboarded and provides all the phone support necessary to make you a success.

Cons

I honestly can say that there is nothing that I do not like about Resnexus. The customer service is second to none and the software is so reasonably priced.

Alternatives considered

[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/)

Reason for choosing ResNexus

Resnexus's staff, onboarding, and pricing is second to none!

Review Source

Response from ResNexus

July 22, 2025

Gloria, We appreciate you as a long-time client and have loved growing with you and your business! We are excited about the new updates to Book Anything. Thanks for taking the time to leave us such a wonderful review! We really appreciate it!

SB

Stevan B.  
co-owner and Brand Director  
Hospitality  
Used the software for: 2+ years

### "5 Star Experience"

March 26, 2026

5.0

I cannot say enough great things about working with Resnexus - they have been a valuable partner for the past decade and as they have grown their services, we have been able to scale our business. Their customer service, resources and capabilities far exceed expectations time and time again and we are proud to work with them!

Pros

The customer service. Their team is highly educated on specific subject matter that helps hotels scale.

Cons

Interface of booking engine - it could use some freshening up. Would also like if they offered meta ad support.

Review Source

Response from ResNexus

March 30, 2026

Stevan, Thank you so much for your kind review, and mentioning that you view us as a valuable partner! We strive to be just that for all of the hospitality industry! Also, thank you for your additional feedback, we love serving you and your business!

TB

Tammy B.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Angels at ResNexus"

June 21, 2025

5.0

I would choose ResNexus any day. I even recommended them to my competitor four miles from me. I repeatedly told him to switch, and now he is having an easier time. Team work makes a better tourism community.

Pros

I purchased my iconic motel in the winter of 2020. Four weeks later the country would be gripped with a world wide pandemic. I could not get vendors to work with me, the SBDA announced they were not going to help new businesses, and the list goes on. It was a very challenging time, but the one shining vendor that stood out was ResNexus. I had met with several website/reservation system vendors but the staff at ResNexus was simple the best. They were professional and really listened to my vision for website. One of their staff took on the challenge of helping me get control of the domain back and switched to an American company which saved me a ton of headaches. The web designer that was assigned to my business was originally from the North East and she worked tirelessly to finish my website before she hopped on a plane and came back home to be safe with her family. Every time I call ResNexus I speak to kind and helpful staff.

Cons

There is really not anything that I can say I dislike, I can say that the one struggle we had was transferring daily work from ResNexus to Quickbooks. I even broke down and switched to Online Quickbooks hoping this would help but it still had hiccups. I since have hired an accountant who takes care of the transfers. Even she says its a struggle and can only do it in small batches. The second thing, I would love if the retail sales part of the system was a bit more user friendly and I would love to be able to sell items from my gift shop at the motel online to subsidize in the slow months. They can do it with items, but there is no way to calculate the shipping based on the address and etc. So we never got that off the ground.

Alternatives considered

[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)

Reason for choosing ResNexus

So easy to use. Did not need to be a nuclear scientist to figure it out.

Review Source

Response from ResNexus

June 30, 2025

Tammy, Thanks so much for the kind words and the wonderful feedback! We tried our best to help our clients weather the storm of that terrible pandemic and we are proud to be your partner throughout that time to present day! We appreciate you being such a great long-time client and love serving you and your business! 

CH

Chris H.  
Manager Owner  
Hospitality  
Used the software for: 1-2 years

### "Perfect for small hotel operators like me"

June 21, 2025

5.0

It appears to be a small company, but they have a large number of clients. They have thought through many of the issues I have encountered with other systems. It is intuitive and easy to train others on how to use the system. It keeps improving. And they don't raise the price once you join them.

Pros

I like how easy it is to use. I also like their support/help desk. The system does what I need as a small hotel owner, and seems to have many options available as we grow (such as the ability to provide codes for automatic door locks).

Cons

Not much to dislike. Sometimes dragging and dropping reservations between rooms is not easy, and the mobile interface is hard to use when I am not on the property.

Alternatives considered

[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)

Reason for choosing ResNexus

More expensive to get started and harder to use.

Switched from

[Beds24](https://www.capterra.com/p/123511/Beds24-com/)

Beds24 was cheaper, but was cumbersome to use. And technical support was only forums or email them and wait for a response (often more than 24 hours).

Review Source

Response from ResNexus

June 30, 2025

Chris, Thank for mentioning our support team and how easy our software is to use! We really appreciate the wonderful review and feedback! We love serving you and your business!

PP

Paula P.  
Owner operator  
Hospitality  
Used the software for: 2+ years

### "The Best of the Best"

July 20, 2025

5.0

My experience has been great. From the platform to the professional red Carpet team \[sensitive content hidden\], to the website team, and even the \[sensitive content hidden\], they go above and beyond for their clients.

Pros

EVERYTHING!!! There's nothing I don't like. Resnexus has been a godsend for my business. The Red Carpet team \[sensitive content hidden\] has been a huge asset to my business. They have grown so much over the past several years. As they grow, we grow. The direct connection with other platforms has been and continues to be a great reward. The website team is top-notch. The reservations page is easy to maneuver. I could continue.

Cons

At first, I wanted a pop-up when a new reservation came in. I realized that it wasn't necessary since I receive email notifications when they come in.

Review Source

Response from ResNexus

July 22, 2025

Paula, Thanks so much for the kind words and wonderful review! We love serving you and your business!

JB

Jan B.  
Owner, Innkeeper  
Hospitality  
Used the software for: 2+ years

### "Resnexus Review"

April 3, 2026

5.0

Been using it for many years now, very satisfied. The support has been great over the years with a timely response.

Pros

Its reservation software. The ease of checking online reservations, checking guest reservation summaries.

Cons

Still trying to understand credit card processing. Just signed up recently and trying to identify payouts and credit card charges.

Review Source

Response from ResNexus

April 8, 2026

Hi Jan, thank you for your review! We are glad to hear you've been very satisfied with your experience at ResNexus. Thank you also for sharing some insight on the credit card processing portion of our services. We would love to answer any questions you may have, so feel free to call us and we will assist you! We love serving your business, and look forward to working with you in the future.

CW

Christine W.  
Owner  
Hospitality  
Used the software for: 2+ years

### "ResNexus is the BEST software out there!!!"

June 20, 2025

5.0

I have had nothing but a 5 star experience with ResNexus and tell everyone they need to check them out to help run their businesses.

Pros

I love everything about ResNexus, but the most important is the red carpet service I get from \[sensitive content hidden\]. The next thing is I love the look/layout, it's easy to see everything I need on the home screen.

Cons

My only complaint would be I want to be able to get my "Interests" made to be sorted alpha order. I have added lots of interest to help promote and track my guests and the list keeps getting longer, but I would love to be able to add something and it would go into alphabetic order.

Review Source

Response from ResNexus

June 30, 2025

Christine, Thanks for the wonderful feedback and review! We really love serving you and your business! We appreciate you mentioning our customer service and user experience, which we strive to be the best in the industry!

KD

Kendra D.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Best program and crew I have had the pleasure to work with."

June 19, 2025

5.0

I have worked with ResNexus for a number of years, only time I have had a problem is something I messed up. Thankfully the tech crew and my red carpet support have fixed that in a very timely manner. The program is easy to work with and if you want they will set up a very nice website that works like a dream. Have had other programs that were no where neat the caliber Renexus is. Highly recommend!!

Pros

Program runs well, staff is very responsive 24/7 and holidays!! My red carpet \[sensitive content hidden\] has been extremely helpful and can usually figure out what I need to do or who to talk to. Would highly recommend ResNexus.

Cons

Can't think of any problems or reasons to not like!! Set up was fast and the website is very well received by all my clients - they find it well crafted and easy to work with.

Review Source

Response from ResNexus

June 30, 2025

Kendra, We love having you as a client! Thanks so much for the awesome review! We appreciate you mentioning our great support and ease-of-use!

TH

Trish H.  
Owner and Operator  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Loyal Subscriber~"

June 19, 2025

5.0

Long time subscriber. Wish the pricing were not an issue for smaller properties such as mine. I've looked at other systems, but prefer this one~

Pros

Have been a customer since 2005. Though I do not use all the features, it simplifies my Life. When there issues, I can get Support.

Cons

The changes to the Grid.. I like the Version I have always used.. Easiest to SEE the day of the week, date.. The colors in the new version do not lend to quickly assessing what is happening in general.

Review Source

Response from ResNexus

June 30, 2025

Trish, Thanks for the great review and feedback! And we appreciate you being with us from the beginning–it means so much! We love serving you and your business!

CS

Carol S.  
Owner Innkeeper  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Great company to work with!"

August 27, 2025

5.0

Pros

The system works for our reservations and reports. ResNexus is always there to help when needed. We've been with them for several years, since they began. Considered switching a couple times, but no other company could provide what we're getting.

Cons

Everything works great. No complaints. Just wish we could sign up for extras without having to pay extra.

Review Source

Response from ResNexus

August 28, 2025

Carol, Thanks so much for your feedback and review! We love serving you and your business! We strive to provide as many features built-in to the system as possible for an affordable price. Some services (like text messaging) come with additional costs to our business so we do have to charge additional fees to cover our costs. &nbsp;

NR

Nancy R.  
Manager  
Hospitality  
Used the software for: 2+ years

### "ResNexus, a Valuable Service"

August 25, 2025

5.0

My overall experience with ResNexus has been a very positive one. I have not had any problems with using ResNexus. It has been a very valuable asset for business.

Pros

The customer support is what I have depended on the most. It is always one on one, with the person who understands the needs of my business.

Cons

The service that I have always received does not include any cons. It has been timely in response, accurate, and my questions and concerns are dealt with in a very professional manner.

Review Source

Response from ResNexus

August 26, 2025

Nancy, Thanks so much for mentioning our customer support! We strive to have the best in the industry! We love serving you and your business!

KK

Keri K.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Great company to work with"

June 25, 2025

5.0

We have been working with Resnexus for 8 years and enjoy our account manager. Our emails to the service department are always answered quickly and completely, and we are very satisfied with our website design.

Pros

We have had Resnexus since we opened in 2018. We have always had prompt, helpful service whenever we had questions or needed something. Our account manager has always been great to work with. I really recommend Resnexus.

Cons

Can't think of anything. We are very happy with Resnexus. Never had any problems with them. The End.

Review Source

Response from ResNexus

June 30, 2025

Keri, Thanks for letting us be a part of your success and journey! We love serving you and your business and really appreciate your long-term loyalty!

GL

Gary L.  
owner  
Hospitality  
Used the software for: 6-12 months

### "Great company, great service"

July 18, 2025

5.0

Very satified with everything brought to the table and the ability to help and change things to suit. very flexible

Pros

Robust system. great support and Training. From inception through setup , training and ongoing support I could not find fault.

Cons

Would like to see UK servers for holding of data, but I guess this will happen on the expansion plan

Review Source

Response from ResNexus

July 22, 2025

Gary, Thanks for the great review! We are excited to grow with you in the UK and beyond!

RB

Roy B.  
InnKeeper  
Hospitality  
Used the software for: 2+ years

### "My humble opinion"

June 19, 2025

5.0

It has been a great partnership from my end. I hope they feel the same. It really took all the pressure off of taking reservations. I started with an operation that still did things with pencil and a calendar. "old School"

Pros

Very easy setup, reliable. Red carpet people are very helpful whenever I need them. I also enjoy the webinars

Cons

There is not much to not like. So, let's just default to, "the price" even though it's a still a bargain

Review Source

Response from ResNexus

June 30, 2025

Roy, Thanks for being a loyal client and for the great review! We love serving you and your business! We are glad to have been a part of your automation journey!

KS

Kim S.  
Manager  
Recreational Facilities and Services  
Used the software for: 1-2 years

### "Piney Point Resort - Beautiful British Columbia"

June 22, 2025

5.0

Very satisfied, user friendly and a great support team. They are always available, friendly and are great teachers.

Pros

The user friendliness of this is amazing. I just learned about it 2 seasons ago when I entered resort life for the first time ever, I learned the new system very quickly. The support team is second to none. Very happy with this program.

Cons

I am not sure I have any cons at this time, as I continue working with and learning new perks perhaps I may find something but for now it is all good.

Review Source

Response from ResNexus

June 30, 2025

Kim, Thanks for sharing your experience and for the great review! We strive to make our system as easy-to-use as possible! Thanks for letting us serve you!

SG

Sharon G.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Best team there is, go for it make your life earier with ResNexus it's so easy to use."

August 27, 2025

5.0

The most helpful team I have ever had the pleasure of using for our booking system.Everything works well as explained & no problems.Nobody tries to be pushy in sales it's all relaxed & a friendly helpful team.Highly recommend.

Pros

Product & customer suppost has been second to none & I mean it!! Been in the tourist industry all my life & these guys are the best. It is a great simple product to use.

Cons

Great easy set up all done for you if you need.Training was great on use of products.Custumer service is within seconds sometimes or minuites or a phone call.OMG amazing.

Switched from

[Inn Style](https://www.capterra.com/p/146054/Inn-Style/)

So I could connect to Google bookings & the ResNexus has more options available.

Review Source

Response from ResNexus

August 28, 2025

Sharon, Thanks so much for mentioning our customer service and training! We strive to have the best in the industry. We appreciate you and your business!

MG

Molly G.  
Managing Partner  
Hospitality  
Used the software for: 1-2 years

### "Highly Recommend ResNexus"

April 24, 2025

5.0

I can't say enought about \[sensitive content hidden\] and ResNexus. I never feel alone in the product. Quick response with issues or simple questions. Always follows through on issues making sure we are back up and good.

Pros

Communication and knowledge of their product! \[sensitive content hidden\] is beyond knowlegable! He is always checking in on the Inn of Chagrin and making sure that I am taking advantage of everything that ResNesux has to offer to make sure we are running smoothly and successfully!

Cons

Nothing! Every time I have an issue, my rep \[sensitive content hidden\] helps me through it. In the ever changing world of hospitality, \[sensitive content hidden\] and the ReNexus team makes sure the Inn of Chagrin is running at our best.

Review Source

Response from ResNexus

April 28, 2025

Molly, Thanks so much for the excellent review! We really appreciate serving you and your business!

PM

Paula M.  
Owner Operator  
Hospitality  
Used the software for: 2+ years

### "Happy satisfied customer!"

June 23, 2025

5.0

Very helpful addition for a small business! It's like having another employee who is very knowledgable at their job.

Pros

Great Customer Service. The online booking engine is convenient and easy for guest use and saves me time!

Cons

There are so many options it can be confusing at times...but they are always happy to help. They are always there to answer my questions.

Review Source

Response from ResNexus

June 30, 2025

Paula, Thanks so much for the great review and feedback! We love serving you and your business!

MS

Megan S.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "ResNexus for our resort"

June 19, 2025

5.0

Great overall experience. The information events they put together are great. Love having access to key experts in the industry.

Pros

Customer Support is amazing. Super knowledgeable and able to answer any questions that we may have. Great staff

Cons

Just like any software company there are standard small bugs from time to time but they get fixed very quickly.

Review Source

Response from ResNexus

June 30, 2025

Megan, We really appreciate you taking the time to leave us such a great review and feedback! We love serving you and your business!

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