# Page 3 | ResNexus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ResNexus the right Hospitality Property Management solution for you? Explore 428 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129392/Reservation-Nexus/reviews --- ResNexus 4.8 (428) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Page 3 - Reviews of ResNexus ## Showing most helpful reviews Showing 51-75 of 428 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CC Christopher C. CEO Hospitality Used the software for: 1-2 years ### "Great Booking engine. Great staff" July 10, 2025 5.0 is great! \[sensitive content hidden\] is always such a reliable person, offering her help whenever I need it. It’s nice to have someone so dependable who’s always there when needed. Pros is easy to learn, integrates with Airbnb and other platforms, and offers simple, effective reporting for better property management. Cons Lacks a smooth integration between my store and POS system to streamline operations and improve efficiency. Review Source Response from ResNexus July 11, 2025 Christopher, Thanks so much for the great review and feedback! We love serving you and your business!  JA Jill A. GM Hospitality Used the software for: 2+ years ### "ResNexus Review " January 29, 2025 5.0 We were with a template booking software before RN that was clearly below subpar, so to be with a co that supports its customers, available to work things out, come do visits to help us ne the best online property we can be just puts us all at ease knowing we have the best system out there. Pros RN is such a great booking software. The customer service we receive is second got none! We can call and get to a live person who can walk us through any issues or questions we have and this is invaluable when it comes to running a business. Cons Nothing here to report on dislikes...... Switched from [Wix](https://www.capterra.com/p/169007/Wix/) Six was super inconsistent and there was zero customer service. Review Source Response from ResNexus January 31, 2025 Jill, Thank you so much for taking the time to leave such a wonderful review! We love serving you and your business! PO Patrick O. Managing Partner Hospitality Used the software for: 1-2 years ### "Search no longer! Resnexus is your next property management system!" November 7, 2024 5.0 The best working relationship I have ever had with another organization. Pros What can I not boast about when reviewing . This company is amazing across the board from their easy to use hotel/property reservation software, to their outstanding customer service and willingness to help, to their website design department. I myself have worked years in the food and beverage/hospitality industry but never inside of a hotel. My father decided to purchase a small boutique historical hotel August of 2023 and told me to figure it out. Having zero experience working inside or running a hotel I of course had to teach myself multiple different aspects of the business. The previous \[sensitive content hidden\] had it for 30 years and so I inherited the company they used for their property management system, Resnexus. I mean for someone with no experience their software was super manageable and I had little to no issues picking it up. The layout of everything is great and the software itself you can just do about anything with. Marketing emails, anything and everything you want to do with rate management, any report in the world you want haha it will put out. We have now integrated our payments with Resnexus which makes things even better. Recently, Resnexus just finished doing my hotel a new website that turned out spectacular. Powerful SEO, design, functionality, everything is fantastic. I can't say enough about how superb this company has been for me. I work closely with a property management professional throughout the year that helps me put together monthly packages or discounted deals for guests that we can put onto the booking engine and/or do a mass email marketing campaign out to my clients. He's there to answer any question I have at any time and I do have more than a few throughout the year. My company has now incorporated Resnexus's travel protection program for my guests providing them with an option to purchase a plan that covers any last minute cancellations. The possibilities are just endless with this company and the customer service is top notch. There's no question that from the \[sensitive content hidden\] down to the staff that help run this company, there's nothing but quality when it comes Resnexus. Thank you guys for everything you've done for myself and my company. You've played a massive role in our 10% revenue increase this past year and just making things manageable for myself and my team here at Hotel Planter. If your reading this review in search of a product like this, seriously save yourself some time and take my word for it. You'll be glad that you did. Cons If there was one thing I would say that I wished was better about this company or certain aspects of it I suppose it would have to probably come down to the website and only that there are certain controls that I would like to have in the editing of my website that are not available to me but other than that. Also, I do understand that certain editing functionality is restricted for obvious reasons, people do often break things but I wish there was the option to have more control anyway. Alternatives considered [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing ResNexus We already had as the software the previous \[sensitive content hidden\] were using but I have been nothing but impressed by this company and through my own personal use of their product. I have looked into other companies and their software and I wouldn't ever switch. Review Source Response from ResNexus November 18, 2024 Patrick, This was truly an epic review! We appreciate it so much! We love serving you and your business and are glad we could help your property grow so much! VT Victoria T. Lodge Manager Hospitality Used the software for: 6-12 months ### "ResNexus is the way to go!" March 11, 2025 5.0 Absolutely incredible. Fast and efficient customer service and respresentatives who care about my company. Pros \[sensitive content hidden\] is an incredible representative of this company. I am impressed by his customer service and account for saving me hundreds of hours and boosting my lodging business's success. Currant Ridge in Alaska thanks you \[sensitive content hidden\] If you are thinking about getting a booking software, THIS IS THE ONE TO GET! Cons I have yet to find soemthing about that is negative. Review Source Response from ResNexus March 13, 2025 Victoria, Thanks so much for the amazing and thoughtful review! We love serving you and your business! KB Kimberly B. Owner Hospitality Used the software for: 1-2 years ### "\[sensitive content hidden\] is amazing " March 3, 2025 5.0 Wonderful! \[sensitive content hidden\] first trained us on the reservation system. They both had absolutely the utmost patience! Pros \[sensitive content hidden\] I get awesome help from the wonderful people at . When I’m in a panic, \[sensitive content hidden\] always makes me feel at ease!!! Cons The videos for some of the topics I need help with are outdated. Review Source Response from ResNexus March 5, 2025 Kimberly, Thanks so much for the wonderful review! We love serving you and your business! CM Cindy M. owner Hospitality Used the software for: 2+ years ### "You couldn't pay me to leave ResNexus" October 2, 2024 5.0 They are always updating and adding new reports but they are always there to help with learning any new reports or services. \[sensitive content hidden\] is probably the most patient people I have ever met. There is no such thing as a "dumb" question and no matter how many times I may ask the same question, he is always there to help. Pros They are always there to help me with any questions. Also, their reports cover everything a bank or bookkeeper would need to help me with my financials. They seem to study the way you use their system and are always willing to suggest new services. Cons I have spent way too much time trying to come up with something. The only thing I can think of is that sometimes it's inconvenient that they are 3 hours behind me. But, with that being said, they always answer me quickly. Review Source Response from ResNexus October 8, 2024 Cindy, Thanks so much for the wonderful review! We are touched by all your kind words! We love serving you and your business! JE Julia E. Owner Hospitality Used the software for: 2+ years ### "Go with ResNexus - you will not regret it!" September 10, 2024 5.0 My overall experience with and their staff has been excellent, and I would highly recommend anyone who is looking for a hosting platform to check them out. They will not disappoint you! Pros I love so many things about . One of them is the Direct Connect aspect and how they connect with a good variety of hosting platforms. They also keep adding to their list, which allows us to expand our reach, too. Another thing I love is the Travel Insurance that is offered. This is an important part of being able to offer our customers a quality experience, especially if something goes wrong, and they have to cancel last minute. I think it is important to note that ResNexus is continually bettering themselves in every aspect. They also keep us posted weekly/monthly on their upgrades and "fixes". They listen to us and what we want/need for us to do better as a business. They also have wonderful training sessions and videos. Cons The Remote Lock system is limited on the locks that they offer. Switched from [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) Campground Master was limited in its offerings. Review Source Response from ResNexus September 18, 2024 Julia, Wow, we are simply blown away by the great review! We really appreciate the feedback! Thank you for letting us serve you and your campground! JS Jessica S. Park Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "YAY Resnexus!" October 10, 2024 5.0 Shout out to \[sensitive content hidden\] He's been very helpful through the changes these last couple of years. When I came on board with this company, the company had worked with for a few years, but the employees were not affluent in the system and they had personal workarounds that were not company goal oriented nor were they using the system to the full potential. \[sensitive content hidden\] and I were able to work together to get this system working appropriately for the company. Pros chooses to evolve in ways that are beneficial to the end user and ultimately the end user's customer. Cons I can't send a refund to an updated card that the client wants on file. IF the client's card was cancelled and then they are needing a refund, I have to send them a check from the company through the mail. Review Source Response from ResNexus October 18, 2024 Jessica, Thanks so much for the wonderful review and feedback! We love working with you and helping your business to grow! RB RUSSELL B. owner Hospitality Used the software for: 1-2 years ### "channel manager" October 10, 2024 5.0 excellent experience that continues even to this day Pros personal attention and excellent support system Cons i did not like paying my monthly bill during covid Alternatives considered [VRBookings](https://www.capterra.com/p/10015675/VRBookings/) Reason for choosing ResNexus they offered me and easier transition from the other company and helped to transfer all of my data Review Source Response from ResNexus October 21, 2024 Russell, Thanks so much for the wonderful review! We love serving you and your business! CV Caroline V. Ownerand Operator Hospitality Used the software for: 2+ years ### "Great Value for small business" September 7, 2024 5.0 Pros As a very small bed and breakfast, I like the features the reservation page offers me at a price my small business can afford. The technical support is excellent when I have needed help. Cons The possibility the company will raise the price of the basic reservation service i have. Review Source Response from ResNexus September 13, 2024 Caroline, Thanks so much for the wonderful review! We love serving you and your property. ResNexus offers a Lifetime Pricing Guarantee, meaning that as long as you own your business your pricing stays the same unless you add rooms or units. We only grow when you grow. In addition, since our pricing is based off individual units, the price still remains affordable. LM Lorrie M. Owner Hospitality Used the software for: 2+ years ### "ResNexus is great Inn property management software" September 10, 2024 5.0 Love working with the team, love how intuitive it is to use. Pros Service, functionality, the whole system is really easy to use and very intuitive. is constantly updating and ensuring the customer is taken care of. Cons Wish reporting capabilities had more functionality Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing ResNexus Like the ease of use and integrations with other products Review Source Response from ResNexus September 18, 2024 Lorrie, Thanks for the wonderful review and feedback! We love serving you and your business! WJ Wilfred J. COO Hospitality Used the software for: 2+ years ### "The Best customer, from a property management system (PMS)" September 9, 2024 5.0 I've been a customer since 2006 and have not found any reason to sue any other service. Pros offers its Red Carpet service, English-speaking customer support personnel, and comprehensive services. Cons Nothing to speak about. I have not met the minimum Review Source Response from ResNexus September 18, 2024 Wilfred, Thanks so much for the wonderful review! We appreciate you being such a loyal client and love serving you and your business! KC Kris C. Owner Hospitality Used the software for: 2+ years ### "long-time client" September 12, 2024 5.0 We were one of your first clients. I think since 1999. Pros Easy to use. Support helpful and easy to reach. Cons cannot upload address data to QuickBooks Online Review Source Response from ResNexus September 18, 2024 Kris, Thank you for being such a great client over the years! We appreciate you and love serving your business! Again, thanks for leaving us such a great review! LL Linae L. GM Hospitality Used the software for: Less than 6 months ### "Starlight Lodge North Conway" October 4, 2024 5.0 Very very user friendly and easy to navy Pros It’s very user friendly and the customer service is wonderful Cons We haven’t found an issue yet with the system Review Source Response from ResNexus October 18, 2024 Linae, Thanks for taking time to leave us a review. We really appreciate it! We are a little confused as to why you feel so hesitate to recommend ResNexus based on your feedback.  CG Casie G. Operations Manager Hospitality Used the software for: 1-2 years ### "Amazing Customer Service Above & Beyond" July 25, 2024 5.0 See first part of post for details. Overwhelmingly good software with so many amazing features and excellent employees. Pros has very nice, clean, easy to use features. I love using the marketing tool to create e-mails and newsletters. The financial reports and data are very useful. And most importantly, the customer service is above and beyond. Having our business coach, \[sensitive content hidden\] has been invaluable. He always goes above and beyond to help us, and really takes the time to understand our business. Due to this, he is able to offer us relevant advice & solutions. In our last meeting, \[sensitive content hidden\] was able to give us many suggestions to help us boost our reservation numbers. Cons One of the negatives that we have experienced involves recognizing returning guests who have formerly used OTA's. Unfortunately, this is typically because the phone number provided from the OTA is wrong \[sensitive content hidden\], which is not ' fault! Review Source Response from ResNexus July 31, 2024 Casie, Wow, Thanks so much for the amazing review! We love serving you and your business! NN Nancy N. owner Hospitality Used the software for: 2+ years ### "Always improving" July 17, 2024 5.0 Our customer service rep is always readily available and responsive to our needs. When we shared that weekday visits were down he offered several concrete suggestions and helped us to implement them. We had a positive response the same day! Pros Provides regular update to improve the system. Also provided customer service designed to help the customer improve as well Cons Sometime the changes (improvements) are hard to keep up with. Reason for choosing ResNexus Customer service and support Review Source Response from ResNexus July 30, 2024 Nancy, Thanks so much for the wonderful review and feedback! We love serving you and your business! KF Karen F. Owner Hospitality Used the software for: 2+ years ### "Very pleased with ResNexus" July 12, 2024 5.0 My experience from the begininng to date has been outstanding. Pros Customer service is outstanding. The product is excellent and relatively easy to use. Cons Can't reach customer service on weekends in case of emergency though honestly this has not been a problem. I wish they had a help catalogue that could be searched by problem/issue that would provide written instructions for how to perform various functions Review Source Response from ResNexus July 18, 2024 Karen, Thanks for taking the time to leave us such a great review! We love serving you and your business! We do provide a searchable support article and video help catalogue that can be found in our back office on the setting page, on the sidebar that says support. In addition, we do have a "help me use this page" for individual pages. We hope these resources will help answer some of your questions. We are always expanding this data base as well. Thanks so much for the feedback! JN Julia N. Owner Hospitality Used the software for: 2+ years ### "Trust & Feature Rich" February 23, 2024 5.0 It's been spectacular. They do it all very well; functionality, features, & support and when there's room for improvement, they manage that well too. Pros I have full faith that whatever feature is technically possible to make the product more robust and capable, the team will do it before anyone else. They seem to set the standard for the others to catchup to. Cons Only that the very valuable "Academy" is in winter in Utah. But I understand why. Alternatives considered [Restream](https://www.capterra.com/p/184117/Restream/)[ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing ResNexus More functionality and I got a sense that was going to be more aggressive in adding more features. I especially liked that the brothers each have backgrounds in disciplines that makes ResNexus more capable, relevant and moving forward. Review Source Response from ResNexus February 26, 2024 Julia, Thank you for such a through and thoughtful review! We love serving you and your business! We strive to be the innovation leader paired with industry leading customer service. Due to popular demand we also have a ResNexus Academy in March to offer another time for our clients schedule.  GD Gareth D. Owner Hospitality Used the software for: 2+ years ### "ResNexus - like hiring a whole software and hotel management team" February 24, 2024 5.0 Hotel reservations have expenses - credit card fees, third-party commissions, occupancy taxes, and, of course, monthly reservation software costs. The valuable expertise that provides us has enable us to have ten times the revenue we would have without them - way more than enough to cover the expenses. That is to say, in the end we do not consider ResNexus an expense, it helps us earn way more money than it costs. We consider them our partners and could not be happier with their services. Pros is one of the most professional companies I have delt with in any field. Running a hotel reservation system is very complicated. The system must integrate hundreds of different third-party booking sites, credit card processing companies, tax collection, and the front desk. ResNexus has this figured out and I can't imagine running the hotel without them. Our dedicated representative is very responsive, helpful, and encouraging. Cons We literally have no complaints about . We get contacted frequently by other companies and we tell them all the same: we are very happy with ResNexus. Review Source Response from ResNexus February 26, 2024 Garth, Thank you so much for this amazing and thoughtful review! We appreciate your business and loyalty! We love serving you and your business! LE Lauren E. Managing Owner Hospitality Used the software for: 2+ years ### "Great Option for Campgrounds and Continuing to Improve" June 8, 2023 5.0 Pros Ease of use and stream-lined processes. It is easy to create a new reservation and has much fewer clicks in the process than other systems. It's also easy to understand the information presented and does not require a lot of clicks and digging to find information like payment history, guest's previous stays, communication, etc. Cons Waiting list needs improvement and automation so that we don't need to remember to check it. Website Builder & management needs improvement so that employees can learn to use it with ease. Option for guests to create an online account to manage their own reservation would be a plus. It is currently very tedious and difficult to create/adjust rates. Reminders feature could be improved by clearing reminders from everyone's profile once it is marked complete. I would like to be able to add sites to a group of blocks from the grid. Integration with discount memberships like Good Sam's to allow input of membership ID when making an online reservation to verify their membership status. Better promotion/discount code features. Review Source Response from ResNexus June 23, 2023 Lauren, We really appreciate you taking the time to provide such a great review and feedback! ResNexus recently made it quick and easy to adjust your rates on the grid or calendar by selecting one or more date columns and selecting "update rates". You can change the rate globally or buy individual unit. On a single unit by one or multiple days. If you have further questions please contact us at support@resnexus.com. JAL John A L. Property Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "ResNexus is the industry leader for our vacation rental business!" June 8, 2023 5.0 My overall experience with is very positive because of their software and professional customer service. Pros What I like most about is its seamless, user-friendly features coupled with a knowledgeable customer service department. Cons There are a couple of default settings that can not be deleted or modified. Review Source Response from ResNexus June 23, 2023 John, Thanks so much for the wonderful review! We love serving you and your business! AB Airyanna B. Operations Manager Hospitality Used the software for: 1-2 years ### "Best reservation software I have used" June 10, 2023 4.0 This is by far the best reservation software that I have used! Pros The thing that I like most about is all the new updates and new features that are constantly being added to the system. Cons I think that the interface can be a little confusing for some people when you are setting up the system for use, but on the other hand the team is also very helpful in that aspect. Alternatives considered [Campspot](https://www.capterra.com/p/176517/Campspot/)[Firefly Reservations](https://www.capterra.com/p/190984/Firefly-Reservations/) Reason for choosing ResNexus was very user friendly for me and I loved the sutomer service rep that I initially spoke with. Switched from [RezExpert](https://www.capterra.com/p/156539/RezExpert/) We needed a more updated and user friendly system. Review Source Response from ResNexus June 26, 2023 Airyanna, Thank you so much for taking the time to leave such a fantastic review for us! We greatly appreciate it, and we love serving your business. GG Greg G. Owner / Operator Recreational Facilities and Services Used the software for: 1-2 years ### "May be great for hotels but not for RV parks and campgrounds" May 27, 2023 1.0 I spent a nightmare year with before switching back to my previous reservation software. first the import of my previous and existing reservations was done incorrectly and even after 12 months they could not figure out how to fix it. They have no good way of charging guest extra fees like parking, late checkout etc., you have to enter these fees as a retail item which screws up your retail reporting. Cancelation fees have to be added annually. Canceling a reservation would require 4 different screens before complete. The grid takes three time longer to load than my previous software system. This, while a customer is standing in front of you or on the phone. Vehicle depictions for RVs are laughable and confusing to guests. It is not possible to move only a portion of the reservation to a new site. testing capabilities cost extra and there's no way to create canned outgoing messages that you use often. for these and many more reasons, we transitioned back to our previous software provider and never looked back. Pros Their website service is good with good support. The reservation software...not so much Cons Poor customer service, if you have a problem they'll "write a ticket" then forget about you Alternatives considered [Newbook](https://www.capterra.com/p/144942/NewBook/) Reason for choosing ResNexus Because I believed what the sales rep told me, seems they don't really know what the capabilities of the software are and are not. Switched from [Premier Campground Management](https://www.capterra.com/p/167839/Premier-Campground-Management/) to take advantage of third party bookings Review Source Response from ResNexus May 30, 2023 Greg, Thanks for the feedback. At ResNexus we strive to provide the best software paired with the best customer support. While not perfect, we are proud be the Highest Rated campground management software on Capterra and love serving our extensive list of campground clients. We apologize that your setup experience was atypical and that we could not resolve the issues it caused to your satisfaction. ResNexus maximizes your occupancy by showing your guests what they are looking for right from the start–your sites. Hundreds of campground properties love this benefit. In addition, we allow guests to book by specials and packages and provide a built-in POS. We help your staff save time and money by reducing the need and cost for many 3rd party integrations required by other more expensive systems. We realize that there are many campground software providers and wish you the best in your future endeavors. VR Verified Reviewer Owner Hospitality Used the software for: 1-2 years ### "A solid product that gets the job done!" June 12, 2023 5.0 We've seen revenue grow with online direct bookings, our website traffic has increased using websites, and their features make guest experience better (text messaging, etc.) Pros Easy to use - housekeeping features are awesome - easy to book very straightforward to follow just about everything. Employees who are not tech savvy have quickly learned how to use it for just about everything - the customer service is exceptional, they are a small business and act like one (in all the right ways). They don't come off as some inaccessible corporate monster - but rather, personable and very on top of things - at the same time, they are a top player in the industry and they keep adding new features, improving, and using the system gets better and better each and every day. Cons Can't think of much, to be honest...for us, it does the job, and it does it well! Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reason for choosing ResNexus were very reasonably priced and you seemed to get a huge bang for your buck. Also like the no-nonsense, straightforward layout - that equally is easy to use, but had very robust features. It doesn't overcomplicate things - it reminds me of the Apple of PMS systems - easy to use for their users, which we wanted for our employees - it has turned out to work out very well. Some of the other options seemed like they had almost too many features, and were a bit too complicated. Review Source Response from ResNexus June 26, 2023 We can only say wow! What a wonderful and through review! Thank you so much! We love serving you and your business! Oscar P. Captioner Hospitality Used the software for: 6-12 months ### "An easy way to manage your hotel" August 29, 2021 5.0 It has been a Great software, I’ve been using this for over a year now and I can say that it has helped me a lot mainly because some of the features that the software includes I wasn’t able to do it before such as spa and other entertainment activities management, I will definitely recommend for those people who want to improve their services and their company. Pros I like that is a software that is easy to use, it helps you to have more control on different areas whether is your company or your hotel, for me many years I’ve been managing on the classic way but with this software things are just getting even more easy to do, I can let this software to do functions that not many people can do because and that’s what I like about the software. Cons It has some features that I didn’t like mainly because these are just features that you can do by yourself and it can also be done if you combine with other Arias, like housekeeping manage, so it will be better to let some of the features out and add a feature that allows me to promote my services so more people know about it. Review Source Response from ResNexus May 23, 2023 Oscar, Thank you so much for the wonderful review! 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