# Page 3 | ResNexus Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is ResNexus the right Hospitality Property Management solution for you? Explore 427 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/129392/Reservation-Nexus/reviews

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ResNexus

4.8 (427)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 16th, 2026

# Page 3 - Reviews of ResNexus

## Showing most helpful reviews

Showing 51-75 of 427 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MS

Megan S.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "ResNexus for our resort"

June 19, 2025

5.0

Great overall experience. The information events they put together are great. Love having access to key experts in the industry.

Pros

Customer Support is amazing. Super knowledgeable and able to answer any questions that we may have. Great staff

Cons

Just like any software company there are standard small bugs from time to time but they get fixed very quickly.

Review Source

Response from ResNexus

June 30, 2025

Megan, We really appreciate you taking the time to leave us such a great review and feedback! We love serving you and your business!

JA

Jill A.  
GM  
Hospitality  
Used the software for: 2+ years

### "ResNexus Review "

January 29, 2025

5.0

We were with a template booking software before RN that was clearly below subpar, so to be with a co that supports its customers, available to work things out, come do visits to help us ne the best online property we can be just puts us all at ease knowing we have the best system out there.

Pros

RN is such a great booking software. The customer service we receive is second got none! We can call and get to a live person who can walk us through any issues or questions we have and this is invaluable when it comes to running a business.

Cons

Nothing here to report on dislikes......

Switched from

[Wix](https://www.capterra.com/p/169007/Wix/)

Six was super inconsistent and there was zero customer service.

Review Source

Response from ResNexus

January 31, 2025

Jill, Thank you so much for taking the time to leave such a wonderful review! We love serving you and your business!

KB

Kathryn B.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "Best PMS provider around!"

October 3, 2024

5.0

We've used Resnexus for a little over a year at this point and couldn't be happier. We came from a larger PMS provider that was based internationally and let me tell you, I'm SO glad we made the switch. Running a business like this and needing some serious help here and there, it means a world of difference to have wonderful partners at Resnexus that I can reach out to at any given time and get the help that I need. No long support queues or waiting for someone across the globe to respond to my email. I get the help that I need, when I need it and that means everything to me and my business.

Pros

Easy to use, lots of features, and a support team like non other.

Cons

Total pricing can get a little convoluted, once you've got your normal package, texting, keyless entry, marketing, etc, and they all get billed separately. But it's not that big of a deal.

Alternatives considered

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)

Reason for choosing ResNexus

Lower price, similar features, better (local) support.

Switched from

[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

We greatly disliked Lodgify for the sole reason that they didn't have a native option for texting, which is CRAZY. Texting guests is a key part of our business. It was also difficult trying to get the help that we needed from their support team. I was managing a separate business that was already using Resnexus so it felt like a no-brainer to get my business on it as well.

Review Source

Response from ResNexus

October 11, 2024

Kathryn, Wow, we really appreciate this fantastic review! Thanks so much for taking the time and leaving such a thorough feedback! We love serving you and your business!

CM

Cindy M.  
owner  
Hospitality  
Used the software for: 2+ years

### "You couldn't pay me to leave ResNexus"

October 2, 2024

5.0

They are always updating and adding new reports but they are always there to help with learning any new reports or services. \[sensitive content hidden\] is probably the most patient people I have ever met. There is no such thing as a "dumb" question and no matter how many times I may ask the same question, he is always there to help.

Pros

They are always there to help me with any questions. Also, their reports cover everything a bank or bookkeeper would need to help me with my financials. They seem to study the way you use their system and are always willing to suggest new services.

Cons

I have spent way too much time trying to come up with something. The only thing I can think of is that sometimes it's inconvenient that they are 3 hours behind me. But, with that being said, they always answer me quickly.

Review Source

Response from ResNexus

October 8, 2024

Cindy, Thanks so much for the wonderful review! We are touched by all your kind words! We love serving you and your business!

LH

Lena H.  
Co Owner  
Hospitality  
Used the software for: 2+ years

### "Happy Lodging Partner in Bar Harbor"

September 10, 2024

5.0

I was anticipating buying a larger business than than I already had. Mine had five rooms and later added on a carriage house to rent. We were looking at possibly buying 21 rooms on a much larger property in a much larger to us scale. I found out what reservation system the current owner was already using and so I decided to implement it at my smaller property so I could get used to it. My training with \[sensitive content hidden\] was absolutely amazing and her patience and kindness and everyone since her has all been just beautiful. I was really glad when we did get the property seven years ago that I was already trained and ready for the reservation system. All I have seen with it is improvements all along the way have shown encouraging growth. I have actually made strong suggestions that have been heard and have been implemented to at least my system to cause it to be more user friendly and efficient for me. I just recently changed payment processing system companies to RezNexus and I'm a "happy camper". It has been nice to speak with \[sensitive content hidden\] for evaluation times and to find out that we are up to speed and doing well. Thank you ResNexus for everything from eight years back to present to going forward.

Pros

Customer Care is the best. Agents are extreme;y helpful as well as polite.

Cons

Office Hours don't really match the industry served. We are 24/7 with being lodging owners, yet they are closed on weekends. even though there's an available emergency agent on call leaves one feeling a bit unsupported. Maybe rephrasing it to say 24/7 support or and not emergency number....? With all of the increase they've gained in the 7 years I've been a customer, to actually have 24/7 support would be appreciated. Anyway, if it's "on call" for Resnexus, but says 24/7 for us, that could leave a more positive supportive feeling than to say "emergency" number, we will return your call. Just a thought.

Review Source

Response from ResNexus

September 16, 2024

Lena, Thank you so much for taking the time to leave us such a wonderful review! We also appreciate your feedback about the support hours. We are currently in the process of hiring support staff for evening shifts which should give our clients more hours of coverage without having to use the emergency phone line. Thank you for being a long standing client! We love serving you and your business!

JE

Julia E.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Go with ResNexus - you will not regret it!"

September 10, 2024

5.0

My overall experience with ResNexus and their staff has been excellent, and I would highly recommend anyone who is looking for a hosting platform to check them out. They will not disappoint you!

Pros

I love so many things about ResNexus. One of them is the Direct Connect aspect and how they connect with a good variety of hosting platforms. They also keep adding to their list, which allows us to expand our reach, too. Another thing I love is the Travel Insurance that is offered. This is an important part of being able to offer our customers a quality experience, especially if something goes wrong, and they have to cancel last minute. I think it is important to note that ResNexus is continually bettering themselves in every aspect. They also keep us posted weekly/monthly on their upgrades and "fixes". They listen to us and what we want/need for us to do better as a business. They also have wonderful training sessions and videos.

Cons

The Remote Lock system is limited on the locks that they offer.

Switched from

[Campground Master](https://www.capterra.com/p/33941/Campground-Master/)

Campground Master was limited in its offerings.

Review Source

Response from ResNexus

September 18, 2024

Julia, Wow, we are simply blown away by the great review! We really appreciate the feedback! Thank you for letting us serve you and your campground!

KB

Kimberly B.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "\[sensitive content hidden\] is amazing "

March 3, 2025

5.0

Wonderful! \[sensitive content hidden\] first trained us on the reservation system. They both had absolutely the utmost patience!

Pros

\[sensitive content hidden\] I get awesome help from the wonderful people at ResNexus. When I’m in a panic, \[sensitive content hidden\] always makes me feel at ease!!!

Cons

The videos for some of the topics I need help with are outdated.

Review Source

Response from ResNexus

March 5, 2025

Kimberly, Thanks so much for the wonderful review! We love serving you and your business!

JS

Jessica S.  
Park Manager  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "YAY Resnexus!"

October 10, 2024

5.0

Shout out to \[sensitive content hidden\] He's been very helpful through the changes these last couple of years. When I came on board with this company, the company had worked with Resnexus for a few years, but the employees were not affluent in the system and they had personal workarounds that were not company goal oriented nor were they using the system to the full potential. \[sensitive content hidden\] and I were able to work together to get this system working appropriately for the company.

Pros

Resnexus chooses to evolve in ways that are beneficial to the end user and ultimately the end user's customer.

Cons

I can't send a refund to an updated card that the client wants on file. IF the client's card was cancelled and then they are needing a refund, I have to send them a check from the company through the mail.

Review Source

Response from ResNexus

October 18, 2024

Jessica, Thanks so much for the wonderful review and feedback! We love working with you and helping your business to grow!

RB

RUSSELL B.  
owner  
Hospitality  
Used the software for: 1-2 years

### "channel manager"

October 10, 2024

5.0

excellent experience that continues even to this day

Pros

personal attention and excellent support system

Cons

i did not like paying my monthly bill during covid

Alternatives considered

[VRBookings](https://www.capterra.com/p/10015675/VRBookings/)

Reason for choosing ResNexus

they offered me and easier transition from the other company and helped to transfer all of my data

Review Source

Response from ResNexus

October 21, 2024

Russell, Thanks so much for the wonderful review! We love serving you and your business!

LM

Lorrie M.  
Owner  
Hospitality  
Used the software for: 2+ years

### "ResNexus is great Inn property management software"

September 10, 2024

5.0

Love working with the team, love how intuitive it is to use.

Pros

Service, functionality, the whole system is really easy to use and very intuitive. ResNexus is constantly updating and ensuring the customer is taken care of.

Cons

Wish reporting capabilities had more functionality

Alternatives considered

[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)

Reason for choosing ResNexus

Like the ease of use and integrations with other products

Review Source

Response from ResNexus

September 18, 2024

Lorrie, Thanks for the wonderful review and feedback! We love serving you and your business!

WJ

Wilfred J.  
COO  
Hospitality  
Used the software for: 2+ years

### "The Best customer, from a property management system (PMS)"

September 9, 2024

5.0

I've been a customer since 2006 and have not found any reason to sue any other service.

Pros

ResNexus offers its Red Carpet service, English-speaking customer support personnel, and comprehensive services.

Cons

Nothing to speak about. I have not met the minimum

Review Source

Response from ResNexus

September 18, 2024

Wilfred, Thanks so much for the wonderful review! We appreciate you being such a loyal client and love serving you and your business!

CG

Casie G.  
Operations Manager  
Hospitality  
Used the software for: 1-2 years

### "Amazing Customer Service Above & Beyond"

July 25, 2024

5.0

See first part of post for details. Overwhelmingly good software with so many amazing features and excellent employees.

Pros

ResNexus has very nice, clean, easy to use features. I love using the marketing tool to create e-mails and newsletters. The financial reports and data are very useful. And most importantly, the customer service is above and beyond. Having our business coach, \[sensitive content hidden\] has been invaluable. He always goes above and beyond to help us, and really takes the time to understand our business. Due to this, he is able to offer us relevant advice & solutions. In our last meeting, \[sensitive content hidden\] was able to give us many suggestions to help us boost our reservation numbers.

Cons

One of the negatives that we have experienced involves recognizing returning guests who have formerly used OTA's. Unfortunately, this is typically because the phone number provided from the OTA is wrong \[sensitive content hidden\], which is not ResNexus' fault!

Review Source

Response from ResNexus

July 31, 2024

Casie, Wow, Thanks so much for the amazing review! We love serving you and your business!

mP

michael P.  
Managing Member  
Retail  
Used the software for: 1-2 years

### "Nes Rexus is a good system but the best thing is the Customer Support"

September 6, 2024

4.0

Overall good. I was not happy with the training should have focused more on operational functions. My manager made errors on outstanding balances reports

Pros

Good support and service, System easy to use

Cons

System needs some experience to learn, More effort needed for new users

Review Source

Response from ResNexus

September 12, 2024

Michael, Thanks so much for taking the time to leave us a review! We appreciate your feedback and your business!

KT

Kristin T.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "By far the best booking site I've found, and a keeper"

July 12, 2024

5.0

Fantastic overall. This is my third booking site I've used, and by far the best. After two disappointing previous reservation systems with competitors, I'm very happy with ResNexus and plan to use them for the long term!

Pros

Customer service is very responsive, you get to speak to people who are familiar with your property and who have an ongoing relationship with you. I like how they integrate dogs into the reservation booking process. I love how they also link the booking site into your website. Overall, I really am very happy with ResNexus!

Cons

As they are an American based company, not all of their systems are available or configured to the international market - such as POS and displaying dates month/day/year instead of day/month/year. But hopefully they optimize for international properties as they expand more beyond the States.

Alternatives considered

[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)

Review Source

Response from ResNexus

July 18, 2024

Kristin, Thank so much for the wonderful and lengthy review! We really appreciate the time and thought you put into your feedback! And yes we are continuing to implement changes to the day/month/year based on our international clients and you should see those updates in the future. Thank you for letting us serve you and your business!

KF

Karen F.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Very pleased with ResNexus"

July 12, 2024

5.0

My experience from the begininng to date has been outstanding.

Pros

Customer service is outstanding. The product is excellent and relatively easy to use.

Cons

Can't reach customer service on weekends in case of emergency though honestly this has not been a problem. I wish they had a help catalogue that could be searched by problem/issue that would provide written instructions for how to perform various functions

Review Source

Response from ResNexus

July 18, 2024

Karen, Thanks for taking the time to leave us such a great review! We love serving you and your business! We do provide a searchable support article and video help catalogue that can be found in our back office on the setting page, on the sidebar that says support. In addition, we do have a "help me use this page" for individual pages. We hope these resources will help answer some of your questions. We are always expanding this data base as well. Thanks so much for the feedback!

NN

Nancy N.  
owner  
Hospitality  
Used the software for: 2+ years

### "Always improving"

July 17, 2024

5.0

Our customer service rep is always readily available and responsive to our needs. When we shared that weekday visits were down he offered several concrete suggestions and helped us to implement them. We had a positive response the same day!

Pros

Provides regular update to improve the system. Also provided customer service designed to help the customer improve as well

Cons

Sometime the changes (improvements) are hard to keep up with.

Reason for choosing ResNexus

Customer service and support

Review Source

Response from ResNexus

July 30, 2024

Nancy, Thanks so much for the wonderful review and feedback! We love serving you and your business!

MS

Michael S.  
President  
Hospitality  
Used the software for: 1-2 years

### "RAINBOW RESORT Reviews ResNexus"

May 25, 2024

5.0

The overall experience of our RAINBOW RESORT team with ResNexus has been very good. \[sensitive content hidden\] in particular has been very helpful in implementing the booking engine and promotion of RAINBOW RESORT.

Pros

At RAINBOW RESORT we really appreciate the support we get. The team at ResNexus has been very helpful in setting up our website: \[sensitive content hidden\], setting up our booking engine, assisting us with promotions, etc. While all of the staff members have been helpful, we really have appreciated the support of \[sensitive content hidden\] who has been a tremendous help in setting up our booking engine and RAINBOW RESORT promotions and facility the interface between RAINBOW RESORT and its guests.

Cons

ResNexus has so many features and capabilities that it is sometimes a bit daunting to fully understand and explore all the various features. Each meeting between RAINBOW RESORT and \[sensitive content hidden\] introduces our team to many new features.

Review Source

Response from ResNexus

May 28, 2024

Michael, Thank you so much for the wonderful review! We love serving you and your business! If you ever have any questions about any additional features of the software, don't hesitate to give us a call and we will keep it simple and walk you through it. 

SP

Susan P.  
General Manager  
Hospitality  
Used the software for: 1-2 years

### "Fantastic User Friendly"

May 23, 2024

5.0

Fantastic, lots of support easy to reach

Pros

The ease and client support is fantastic, our reservation system is steamlined and so easy to navigate

Cons

NOTHING! Maybe that a guest can charge things to their rooms even if we haven't properly checked them in yet on our system, this seems easy to correct.

Review Source

Response from ResNexus

May 28, 2024

Susan, Thanks so much for wonderful review! We love serving you and your business! In addition, we are excited to announce that guests can add and charge retail items to their room by using a guest portal link found with our contactless checkin option. To learn more or have us set that up for you simply contact support@resnexus.com.

JF

Jeremy F.  
GM  
Hospitality  
Used the software for: 1-2 years

### "Happy customer "

May 25, 2024

4.0

Pros

It's pretty easy to use and absolutely great support

Cons

Side bar of links and pages disappears when you go to add paymeneed to keep that to be able to get back into summary notes and every other link.

Review Source

Response from ResNexus

May 28, 2024

Jeremy, Thank you so much for the great review and feedback! We appreciate you and your business!

OH

Olga H.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "Happy customer."

May 3, 2024

5.0

Pros

I like their professionalism, quick response to my needs. Easy to manage calendar on ResNexus .

Cons

I have nothing to say, I like everything about ResNexus.

Review Source

Response from ResNexus

May 22, 2024

Olga, Thanks so much for the fantastic review! We love serving you and your business!

TM

Tammi M.  
Guest relations  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Our best decision"

April 24, 2024

5.0

We did a lot of research prior to our decision and have been satisfied. Support is the most important for us and we have been pleased. This past 2 years the support and relationship service has been stellar! We have never experienced the level of attention and follow up that we receive now. Huge appreciation for \[sensitive content hidden\]!

Pros

Ease of connecting with support staff to help when learning and making changes. So easy to learn front office uses.

Cons

Navigating some of the set up stuff on my own, which wasn’t a huge issue because there was always someone available to help.

Reason for choosing ResNexus

Cost, support and simplicity of software

Review Source

Response from ResNexus

May 16, 2024

Tammi, Thanks so much for the wonderful review! We always strive to provide easy-to-use software with the best customer support! We appreciate you and your business!

AR

Anthony R.  
Innkeeper  
Hospitality  
Used the software for: Less than 6 months

### "New to resnexus"

May 8, 2024

4.0

Easy setup and ease of use and working with \[sensitive content hidden\] was great

Pros

Price, features and the ability to manage group reservationd.

Cons

Additional charge for texting feature. Reporting structure

Alternatives considered

[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)

Reason for choosing ResNexus

Length of time in the business as well as features offered.

Switched from

[ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/)

Price and resnexus has more features that I need.

Review Source

Response from ResNexus

May 16, 2024

Anthony, Thanks for the great review! We appreciate you and your business and look forward to providing you with the additional features your business was looking for!

CB

Carolin B.  
owner  
Hospitality  
Used the software for: Less than 6 months

### "I highly recommend ResNexus."

April 16, 2024

5.0

Pros

For quite some time, I sought a solution for my small boutique hotel and eventually opted for ResNexus. Transitioning from my previous connectivity provider was seamless, thanks to the expert and highly competent guidance provided by ResNexus throughout the process. Every member of the ResNexus team, particularly \[sensitive content hidden\], stood by my side during the entire transition, remaining accessible and consistently ensuring that everything was taken care of wonderfully and reliably. I wholeheartedly recommend ResNexus.

Cons

Like all systems, there are always a few points that could be improved. However, from my perspective, these minor considerations have no bearing on the high functionality that ResNexus offers in my case.

Switched from

[Smoobu](https://www.capterra.com/p/160106/Smoobu/)

I wasn't dissatisfied with Smoboo, but its functionality is quite limited, and it simply no longer met my needs.

Review Source

Response from ResNexus

May 16, 2024

Carolin, We really appreciate the kind words and great review! Thank you for letting us serve you and your business! 

AH

Anna H.  
Manager  
Hospitality  
Used the software for: 6-12 months

### "Amazing live support. "

April 24, 2024

5.0

It has been very pleasant but it has great tutorials

Pros

\[sensitive content hidden\] our red carpet specialist is so helpful. I would be lost without his help and explanation leading me real-time one on one guid in the program.

Cons

It can be overwhelming all of the programs.

Review Source

Response from ResNexus

May 16, 2024

Anna, We love serving you and your business! Thanks for the great review!

JN

Julia N.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Trust & Feature Rich"

February 23, 2024

5.0

It's been spectacular. They do it all very well; functionality, features, & support and when there's room for improvement, they manage that well too.

Pros

I have full faith that whatever feature is technically possible to make the product more robust and capable, the ResNexus team will do it before anyone else. They seem to set the standard for the others to catchup to.

Cons

Only that the very valuable "Academy" is in winter in Utah. But I understand why.

Alternatives considered

[Restream](https://www.capterra.com/p/184117/Restream/)[ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/)

Reason for choosing ResNexus

More functionality and I got a sense that ResNexus was going to be more aggressive in adding more features. I especially liked that the brothers each have backgrounds in disciplines that makes ResNexus more capable, relevant and moving forward.

Review Source

Response from ResNexus

February 26, 2024

Julia, Thank you for such a through and thoughtful review! We love serving you and your business! We strive to be the innovation leader paired with industry leading customer service. Due to popular demand we also have a ResNexus Academy in March to offer another time for our clients schedule. 

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