# Page 4 | ResNexus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is ResNexus the right Hospitality Property Management solution for you? Explore 428 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129392/Reservation-Nexus/reviews --- ResNexus 4.8 (428) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Page 4 - Reviews of ResNexus ## Showing most helpful reviews Showing 76-100 of 428 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AB Andrea B. Owner/Operator Leisure, Travel & Tourism Used the software for: 6-12 months ### "Tech Support & Web Design" July 17, 2019 5.0 Excellent! The guys have been great! The rep is from the Pacific Northwest and was able to really design a great 'feel' & lend suggestions & provide SEO to bolster up my site. However, honestly, it took several months to get my website started. I signed up last November & did not get the landing page until March. This was not the reps' fault. I understand that ResNexus was understaffed due to the high volume of other Webervations users when signed on with ResNexus. I thought I was getting a complete website, but we ended up compromising on a landing page that I mostly had to build up on my time, with the rep's guidance. And, since my slow time is in winter, I did not (& have not) really get to build the site up due to lack of time on my end. I will have to get with them this fall to revisit and improve my site. Pros The RezNexus Team support. It's not about the software to me, really, as I had not a clue about how to use it. The reps were/are extremely helpful & reliable to get my questions answered in a timely manner. The booking engine is really intricate & fairly easy to navigate. The rep is very personable & knowledgeable and provided expert help & made tutorials for me when he was not able to help over the phone with the web pages. The rep provided the guidance with the booking engine set up & back office. Together, they made a steep learning curve for me much less intimidating. Cons The software works for both myself and my guests fairly easily as far as navigation. I have experienced several web development glitches which are frustrating for both myself and for the rep. For example, he completely went the 'extra mile' to find out why we were losing my images during file transfers. The rep devised a way to have me load them to my desktop & then directly onto the webpage itself. In short, the file storage within the software had (maybe still has?) deleted my work from the image files. Alternatives considered [GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) Reason for choosing ResNexus Initially, it was because they use PayPal. But, as I got working with the rep on my website, I was really, really happy I did NOT choose GoDaddy! He is so helpful and very patient. I never feel like I am just hanging out there waiting for help (with a different tech each time). The rep provides dedicated one-on-one support. And for that, I was willing to wait a bit instead of having a substandard product. Review Source KH Katie H. Director of Sales & Marketing Hospitality Used the software for: 2+ years ### "Director of Sales & Marketing" June 16, 2023 4.0 Overall good, the support staff is quick to help and respond to inquiries.Slowing over time we've seen good updates added to the program.Good value for money spent. Pros I like the reports I can collect, PACE, Revenue summary, retails sales by date, etc.I can track how my business is doing in real time, and see what market segments are lacking- hopefully w/ enough time to put in a strategy change. Cons Credit card manual input is dated and likely not PCI compliant.Website integration looks very old and dated.The way a guest shops for a room online is old tech. via the ResNexus built website Review Source Response from ResNexus June 22, 2023 Katie, Thanks for the great review and feedback! We appreciate you and your business! JR Julie R. Marketing Manager Marketing and Advertising Used the software for: Less than 6 months ### "Terrible setup process" September 27, 2021 3.0 The customer service and setup process of this software is terrible. It's as if because you are paying monthly they want it to take as long as possible. To be fair our campground is not a simple campground and does have some complexities. However, their setup process started with trying to train us how to do reservations rather than making any effort to get us set up. There is absolutely ZERO documentation on how to setup the system. After two weeks of training calls where they focused on how to do basic tasks we finally stoppped them and pointed out that we need to set up the system first. This turned into weekly calls where we had to guide them on what we needed and even then things were done wrong. They say they will set it up for you, but everything they did was wrong and we had to go back over it. When we called to complain the response was "it's no big deal you just need to let us do it and we'll have you up next week." Then they gave us attitude about how we hadn't trained our people on using the system in the 2 months we'd been working on setting it up. We can't train people to use a system that isn't set up properly. We finally had them do a test import just to see what would happen and it was obvious that they didn't even look at the results as there were 10,000 lines of errors and every customer that was imported was wrong, the rate on every reservation was wrong. Everything was wrong. That was when we finally gave up. They simply don't care. Pros Best feature we saw on this product was how easy it was to setup site/room blocks that automatically released on certain dates. Cons It's not remotely customizable to your needs. As a campground a key feature should be site length, that's not an option. There's not even anything in the reservation process that asks for the length of a customer's rig (again a key need for any campground to ensure that you are putting people in sites that they fit). They have little to no written documentation on anything. No on-boarding/setup process that is laid out for you. You will be flying blind and will need to have a lot of time to figure things out on your own. Alternatives considered [Campspot](https://www.capterra.com/p/176517/Campspot/)[Campground Solutions Reservation and Management System](https://www.capterra.com/p/171003/CampgroundBooking/) Reason for choosing ResNexus It seemed like it would be the most cost-effective and based on our sales calls would do what we needed. The sales guy outright lied repeatedly. Switched from [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) Campground Master doesn't offer online reservations. Review Source Response from ResNexus May 23, 2023 Julie, Thank you for the feedback. We apologize that your experience differed so much from what we hear from other campgrounds. In addition, in 2022 we completely enhanced our online booking engine based on feedback from our campground clients. Site length and vehicle information is handled in an easy-to-use and intuitive way. You can also add many custom fields. In addition, ResNexus is one of the only PMS systems that allow you to connect to OTAs like Airbnb, Booking.com, Hip Camp, Glamping Hub, Book Outdoors, Spot2Nite and more. Unlike some of our competitors, we do not charge per booking and save your business money by using unit based pricing. KB Kalpesh B. Managing Partner Recreational Facilities and Services Used the software for: 2+ years ### "Best option for the features and price on the market today" June 20, 2023 5.0 Been almost 3+ years and we have loved the progress and the updates that this platform has implemented. Keep up the good work. Pros Allows our business management to be accessed from anywhere, which is the most important feature for a manager, like myself, and the ability to be used on mobile device or simple desktop computers Cons Wish there was a better market/retail module versus the current lightspeed restaurant or the integrated one that is currently available. Try to get lightspeed. Retail option would be awesome. Alternatives considered [Campground Solutions Reservation and Management System](https://www.capterra.com/p/171003/CampgroundBooking/) Reason for choosing ResNexus Sales team and the pricing what is the best available at that time? They are cheaper options but I have loved the support with gotten one issues arise. Review Source Response from ResNexus June 21, 2023 Kalpesh, Thanks for taking the time to leave such a wonderful review and give feedback! It means the world to us. We appreciate your business! RN Rodney N. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Resnexus hit's the spot!" June 9, 2023 5.0 ResNexus solves common business problems related to booking and reservation management by preventing double bookings, automating manual tasks, improving communication with guests, and providing valuable data insights. The benefits businesses realize include streamlined operations, improved guest experiences, increased revenue, and enhanced decision making. ResNexus simplifies processes, minimizes errors, and optimizes efficiency, resulting in a smoother operation and increased customer satisfaction. Pros ResNexus has significantly simplified my business's booking and reservation management process. Its intuitive interface allows for easy navigation and setup. The comprehensive reservation management system handles bookings, check-ins, and check-outs seamlessly, while automating guest communication. Integration with third-party platforms saves time and reduces errors. Cons Although they have rolled out a mobile application for the system it is in the beta stages. the absence of a dedicated mobile app limits the convenience and flexibility of accessing ResNexus on the go. While the platform does offer mobile access, the streamlined app would enhance the user experience and make it even more convenient for users who frequently need to manage reservations and bookings while away from their computers. Reason for choosing ResNexus While all of the platforms are somewhat similar ResNexus is a home-grown US company that provides reliable customer support, offering assistance and prompt responses to any questions or concerns. That availability of responsive and knowledgeable support teams was a deciding factor for us as we like to be on the cutting edge while supporting our local economy. Review Source Response from ResNexus June 26, 2023 Rodney, Thanks so much for mentioning our customer service and for your feedback, especially in regards to our mobile app! We appreciate you and your business! ME Mindy E. Hotel Manager Hospitality Used the software for: 1-2 years ### "Queen's Inn by the River" June 12, 2023 5.0 Using ResNexus has improved our ability to better service our guests. We can communicate with them easily and quickly by email and text now. The built in credit card transactions is an upgrade from our last system. And, using the revenue management portion of the system has enabled us to more easily regulate our rates on a more frequent basis. Pros Most impactful features are the ease of credit card charging and transactions. Having the ability to create a reservation anywhere and charge the card from anywhere is extremely helpful. The system is user friendly and not overly difficult to learn for people who are not familiar with PMS operations. Cons ResNexus needs to develop a mobile app. I suggested this the day we signed up and was told it was being worked on. That was over a year ago. Unless the user if very familiar with the screens and how to navigate the system, it is extremely difficult to help a guest or customer when your phone is the only access you have to the system at that time. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[innRoad](https://www.capterra.com/p/135307/innRoad/) Reason for choosing ResNexus Overall functionality and system abilities, along with the cost. Price/value seemed there. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) SiteMinder was not keeping up with the technical upgrades available by most modern day systems. Their support response was also awful. Review Source Response from ResNexus June 26, 2023 Mindy, Thank you so much for the wonderful review and feedback! We are happy to announce that we have released the ResNexus mobile app. It is available in both the apple and android app stores. We hope you enjoy it! We appreciate you and your business! LS Laura S. Owner Hospitality Used the software for: 1-2 years ### "Best software for our B&B needs!" March 17, 2022 5.0 Without a doubt, the customer service alone is worth the price of this product. You are assigned a designated agent to help you and there is an emergency contact if needed as well. The training is very thorough and clear. While the software itself is great for our needs, the customer service is the main reason we will not switch anytime soon. Pros Resnexus is very easy to customize and set up. We are able to update pricing, minimum stays and information at any time. The customer service is top notch and I love the online tutorials and videos for learning about new features. Cons The website information can be a little overwhelming and cumbersome for someone like me who isn’t great at it, but with the help of our designated agent or online tutorials, I can usually figure it out. I think it’s a great program for people who don’t know how to build their own internet products! Review Source Response from ResNexus May 23, 2023 Laura, Thank you so much for the kind words and great review! We strive to have the best customer support in the industry. Thank you for letting us serve you and your business! DMOG Dr. Michelle Odette G. General Manager Hospitality Used the software for: Less than 6 months ### "ResNexus Review" July 1, 2024 5.0 A significant part of my positive experience with ResNexus has been due to Andrew Webb's exceptional support. Andrew's prompt attention, detailed guidance, and assistance in using the platform have been invaluable. He has consistently gone above and beyond to ensure that I understand and can effectively utilize all the tools available. His dedication to providing top-notch service has truly made a difference. I highly recommend ResNexus to anyone seeking a reliable and easy-to-use platform. And for unparalleled service and support, I strongly suggest reaching out to Andrew Webb. His expertise and commitment to helping clients are unmatched. Pros I have been thoroughly impressed with the ResNexus platform and its user-friendly interface. Navigating through the features has been seamless, making my tasks much easier and more efficient. Cons At this point, I have no cons. The platform has been exactly what I have needed for my facility. Review Source Response from ResNexus July 5, 2024 Dr. Michelle, Thank you so much for the wonderful review! We appreciate you and your business! LD Lorri D. Manager Hospitality Used the software for: 2+ years ### "ResNexus Makes Our Reservation Management Easy" June 6, 2023 5.0 I was not involved in the selection or setup of our ResNexus. However, I love working with the product. It has been easy to learn and use. Having a cloud-based product allows me, as Manager, to oversee daily operations and assist my staff in real time online. Pros I had to train myself. ResNexus was very easy to learn. There are many options to customize the system to meet your business needs. Cons I would like to have more options with the payment section in Group Reservations; the ability to add a payment that is not tied to a particular guest, to be held "on account", then applied at a later date.I would like to have more options in report generation; the ability to apply as many filters as we need to create a super customized report in various areas. Review Source Response from ResNexus June 12, 2023 Lorri, Thanks so much for taking the time to leave such great review and feedback! We love serving you and your business! AW Adam W. Manager Hospitality Used the software for: 6-12 months ### "ResNexus easily automates 90% of Rental workflows" June 7, 2021 5.0 I was satisfied using it and setting it up for an Airbnb location that had multiple suites. It was great for piggybacking other management consoles and adding simple service & add on packages. Pros I like how easy it is to set up 90% of the workflows, tasks and objectives for a rental business. It makes it easy to craft a workflow that you can deploy and teach employees how to use. It makes for good management resource. Cons I was a little frustrated with how difficult it can be to customize the parameters for unique pricing, upsell or compounded services. You can easily add packages to rooms but multiple options for service upgrades was hard unless it was exactly how Resnexus thought you should run your business. Switched from [Lodgix](https://www.capterra.com/p/114032/Lodgix-com/) My employer wanted a simple management service that could be used for selling add on items and be easily deployed after I no longer managed the location. Review Source Response from ResNexus May 23, 2023 Adam, We appreciate the wonderful review and feedback! RW Ryan W. Owner Hospitality Used the software for: 1-2 years ### "Great Service " June 13, 2023 4.0 Really strong. One of the best vendors I work with and critical to our daily success. Pros My account managers are the best vendor I use. \[sensitive content hidden\] has been absolutely instrumental in our success. \[sensitive content hidden\] has been a great addition to the team as well. The seamless integration is great. We also use Remote Lock which is really really helpful. Really enjoying the App thus far. Cons The rollout for the App was pretty slow, could have been faster. The functionality is pretty low. I have presented several pieces of feedback to the team team regarding functionality and it doesn't seem to get incorporated, but thats corporate America for you. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing ResNexus They tried to pitch me on switching but I love working with the Resnexus team. It would take a LOT for me to consider switching at this point. Review Source Response from ResNexus June 26, 2023 Ryan, Thanks for the wonder feedback and review! We love serving you and your business! We will continue to make improvements to the app! KK Kim K. Former Owner Hospitality Used the software for: 6-12 months ### "ResNexus made taking reservations way easier. " June 13, 2023 5.0 Pros I loved the fact that we could accommodate our guests at all hours of the day and at their convenience. Most people would prefer to complete reservations online so we were happy to offer this service. It made things go much smoother and integrated well with our additional booking sites. I was so nervous to take the plunge for online booking and now I wished we would have done it years ago! Cons I honestly didn’t have any cons related to ResNexus. It worked really well for our business. Alternatives considered [ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing ResNexus I liked the set up better on ResNexus. Also, that we weren’t charged a percentage of each Airbnb reservation. Review Source Response from ResNexus June 29, 2023 Kim, Thanks so much for the wonderful review! We are happy to hear that you made the plunge to online bookings. We love serving you and your business! DK Debbie K. CEO Hospitality Used the software for: 2+ years ### "Love Resnexus" February 23, 2024 5.0 Still love them. I have no plans on switching to another company ever again. Resnexus is an ever-growing company that is staying well ahead the game of other competitors. Pros It's very user friendly, easy to use, color coated. They are always coming out with new things they release, and they always keep you in the loop on new things they will be releasing. My website they designed looks amazing. Cons I find it takes a while for my red carpet professional to get back to me. I got moved around on red carpet professionals frequently and without notice. Review Source Response from ResNexus March 13, 2024 Debbie, Thank you for taking the time to leave a great and thoughtful review! We appreciate you and your business! ResNexus assigns two representatives to each account for faster response times and we apologize if you did not receive notice on those assignments. If your support representative is not as responsive as you would like please go to the customer feedback section found on the setting page under support and we will make sure to address the issue.  HD Heather D. Owner Hospitality Used the software for: 2+ years ### "Could not have grown my business without them! " January 26, 2024 5.0 Pros Red Carpet Specialist are always there to answer any questions quickly. Ease of use. Features Report builder Website design Cons Literally nothing. They are amazing and I stand by their product 100%. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) ResNexus website design incorporates ADA needs, has much higher SEO presence on the web and their website design is streamline and user friendly. Review Source Response from ResNexus January 31, 2024 Heather, Thank you so much for the wonderful review! We love serving you and helping your business grow!  KC Katey C. Owner Hospitality Used the software for: 2+ years ### "Great tool with the best reports" June 8, 2023 5.0 Reports are great and actually useful. Pros Outstanding and prompt customer service. The reservation system is so easy to use both for phone reservations & guests online. Several guests comment on ease of use and professional appearance. Cons Under units/rooms in settings I wish there was a Suites (currently room, cabin, campground) Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Their reports were useless. Review Source Response from ResNexus June 22, 2023 Katey, Thanks so much for the great review! We appreciate you and your business! ResNexus does allow custom titles which can be found in the online booking engine settings. If you would like assistance to change the text to "Suites" please contact us at support@resnexus.com or call your customer service representative. MC Mike C. Marketing Directoor Leisure, Travel & Tourism Used the software for: 2+ years ### "Simply the Best" August 28, 2023 5.0 Less time spent on reservations , deeper visbility into our business metrics - resulting in a more efficient and profitable business. Pros We evaluated several leading online reservation/propertty management platforms before selecting ResNexus and I can confidently say that we made the right choice.In addition to being a very functional and intuitive platform that addresses a number of business needs, ResNexus customer support is top notch. Specifically, our Red Carpet Professional - \[sensitive content hidden\] - is the best customer service partner I've experienced anywhere in my 30+ year career. She is always positive, professional, courteous and prompt to help.I wholeheartedly recommend ResNexus to any hospitality property owner. Cons Some of the third party inegrations take some work to implement - and some practice getting used to, but they are worth the effort. Reason for choosing ResNexus Customer service and responsiveness. Review Source Response from ResNexus August 29, 2023 Mike, Thanks so much for taking the time to leave us such an outstanding review! We appreciate you and your business! VK Valerie K. Owner Hospitality Used the software for: 2+ years ### "my thoughts" June 8, 2023 5.0 75% Pros I like the staff, very helpful for the most part. I am a hands on kinda person. The booking engine folks are fabulous. the Website end...well not so much. They prefer just to email directions vs talk to folks on the phone. Cons I not that happy with the constant changes of how the calender looks. I am not happy at all with the number of scammers that are sending virus links as if it were a reservation. Alternatives considered [ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing ResNexus the previous owner had it Review Source Response from ResNexus June 23, 2023 Valerie, Thanks so much for leaving us with your review and feedback! We appreciate you and your business! And we too get tired of scammers that try to trick guests and properties. It is a universal problem faced by many companies in different industries. That is why we do our best to put out information and log in notices when we see a uptick of scammer activity. MS Michael S. CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "Buy ResNexus Now and Supercharge your Business!" August 6, 2022 5.0 We are absolutely stunned with the ease of installation, flawless online booking, ability to customize practically anything we could think of, oh yea and we love the outstanding tech support, always there to solve any questions or issues no matter how small - definitely top notch and best in class organization. Honored to have ResNexus on our team as partners Pros We love the online booking and direct connect to TripAdvisor, and other Booking sites Cons Can’t think of any, they are always improving the software monthly with amazing new features and functionality. Can’t wait to see what this platform becomes in future years! Reason for choosing ResNexus ResNexus blows the competition away! Review Source Response from ResNexus May 23, 2023 Michael, Thank you so much for the amazing review! We strive to help our client grow and deliver the best software and customer service! Thank you for letting us serve your business! LS Lisa S. Manager Hospitality Used the software for: 2+ years ### "Resnexus Review" November 22, 2020 5.0 I feel that it is very professional and blends well with my website. \[SENSITIVE CONTENT HIDDEN\], my customer supporter, is FANTASTIC! She is always available and always answers my questions. The customer support is the best! Pros I feel that it is all inclusive. I believe most of my guests can make reservations easily. I like that the marketing provides the option to email guests. Cons I would love for the calendar to show guests names instead on colors.....or at least change the color from one guest to the next. If someone is checking in right after someone else.....it can easily be missed when looking at the calendar because it all blends together. I would also like the marketing emails to be more user friendly. I need to call someone to set up my emails and then to send my emails. I would like to be able to do it on my own. The point of sale should have a date of entering a product so that you can see what has been used from the date of purchasing the wholesale item. You have to jump through a lot of steps to print reports and receipts. It would be nice if there was just a print button. I wish the credit card wasn't defaulted for payment. If you forget to hit cash....it will charge the supplied card which is a very big deal. I wish the housekeeping section was easier to use. I wish it would say when guests are checking in and out . Alternatives considered [Restream](https://www.capterra.com/p/184117/Restream/) Reason for choosing ResNexus The detail of the monthly reports. Review Source Response from ResNexus November 25, 2020 Lisa, Thanks so much for leaving a detailed review. We're always looking for areas we can improve. JK Jared K. Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Extremely happy with our decision to use Resnexus as our property management team" November 19, 2020 5.0 Love it and highly recommend them! They put the power of your own mind and vision for your property in your own hands. They are there to guide you when needed. Great webinars and they really are a value-added business partner. I have seen it in our sales and our guests' improved experience both booking online and while on our property. Pros The software is pretty straightforward and has a ton of functionality that my past software provider did not offer....I really love the ability to manage my inventory showing to third party sites, the rate I show to these third party sites versus my rates on my own site, as well as, my room room availability is seem-less between Resnexus & those third party sites (Booking & Airbnb). Really utilize the minimum night settings and ease of adjusting rates both through yield optimization functions and ease of use for rate changes both by date, room type, or specific rooms. We have added their website service and text messaging service. Since joining Resnexus we have added more and more functions, thankfully, because they do such a great job and are a pleasure to work with. Cons Some of the templates can be tricky to work with but customer support helps and will do what you ask, if you have patience...which I sorely lack. In that regard they will take the time to show me how to work with the code/website/etc and take as much time as I need. So really not a con... Review Source Response from ResNexus November 20, 2020 Jared, What an amazing review! We really appreciate you and your business. It sounds like you're taking full advantage of all the features our software offers. We love that! LP Laura P. Owner Hospitality Used the software for: 1-2 years ### "Resnexus has been a game changer for us…" June 17, 2023 5.0 We have had a very positive experience with Resnexus. Before using the platform our bookings were primarily through Airbnb. With Resnexus, we are able to take our own reservations. Our monthly revenue has doubled because of this. Resnexus has exceeded our expectations and has been a game changer for our small Inn. Pros I like the ability to manage all reservations on one back office platform. The email communication is great. The platform s very user friendly. Cons I love the custom emails, but it can be challenging to format. An easier program to add images, links, size text, etc… would be great. The templates are challenging to customize. Review Source Response from ResNexus June 21, 2023 Laura, Thanks so much for the outstanding review and feedback! We really appreciate it! We are so happy that your business is taking direct bookings, it really makes a difference. Thank you for letting us serve you and your business! KW Kathi W. Co-Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Superior Customer Service for Reservation Platform" June 13, 2023 5.0 We've used ResNexus almost as long as they've been in business. Our business has been operating since 1985, going from hand written reservations to ResNexus. They are wonderful to work with and always ask for feedback to enhance the product. Pros ResNexus has similar features to other reservation platforms. However, they are by far the best for customer service and support. The product is easy to use, customizable and affordable. Cons Back office does not have an easy to use/navigate hand-held option. Review Source Response from ResNexus June 26, 2023 Kathi, Thank you so much for mentioning our customer service! We strive to have the best in the industry! We love serving you and your business! In addition, we did just recently release the ResNexus app which is available for both apple and android smart phones. Thank you for being a loyal customer! KR Karen R. Owner, Innkeeper Hospitality Used the software for: 2+ years ### "Expensive, but among the most flexible of booking engines for our type of bed and breakfast." November 23, 2020 4.0 It has been a bit difficult to connect with a rep there who is consistently assigned to our business. Also, Resnexus is more expensive than many of the other booking sites, especially because we have only 5 guest rooms and their price structure is too high for a small inn like ours. They are pretty much inflexible about giving a business like ours a discount for a major loss of business during the Covid pandemic. Also, when we felt they made an error and allowed a customer to book a shorter stay when we had a 3 night minimum they refused to acknowledge any responsibility or to give us any discount for the revenue we lost. Pros We have stayed with Resnexus now for the full 11+ years we have been in business because theirs was the only software that offerred all the features and flexibility we needed -- like being able to customize rates for different rooms for special event periods, number of guests, special discounts, pets etc. We could show the customer exactly what they needed to know, or we could adapt each booking to be exactly what we wanted. Cons You pretty much have to customize one room at a time each time you want to make a change. It is not easy to make a change in one room and have it apply to some or all of the others simultaneously. A little bit time consuming to do the set-up for multiple and future periods of time, that might all be the same if there was an "apply to all rooms" button. Reason for choosing ResNexus Resnexus was the only software product at the time that had all the flexibility of booking features we needed, and was relatively easy to learn and customize for ourselves and our customers. Review Source Response from ResNexus November 30, 2020 Karen, Thanks for leaving us a review. We appreciate the time our customers take to leave feedback that will help us improve in the future. VB Vicki B. General Manager Hospitality Used the software for: 2+ years ### "Hotel Paisano" June 8, 2023 4.0 Pros ResNexus makes organization much easier to keep up with that hard copy only. It also allows connections for online booking. Cons Creating marketing materials using ResNexus is very difficult. Many of the functions do not come with instructions that allow you to see the use, and the amount of functions available for use are extremely limited. Our front desk staff are also unimpressed with the updated "Grid" screen and have been hesitant to switch over to it. Review Source Response from ResNexus June 23, 2023 Vicki, Thanks so much for the great review and feedback! We appreciate you and your staff! ES Elizabeth S. Owner Hospitality Used the software for: 2+ years ### "Customr Service in an age of None" June 16, 2023 5.0 Perfect Pros Above all I love the Customer Support ever competent and ever helpful and kind Cons I wish it were available on my phone Reason for choosing ResNexus I met the reps at a conference in Cincinatti and selected them over the more popular one Review Source Response from ResNexus June 29, 2023 Elizabeth, Thanks for the great review! We recently created the ResNexus mobile app. It is available for both apple and android. We hope you enjoy it! We appreciate you and your business! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.