# ResNexus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ResNexus the right Hospitality Property Management solution for you? Explore 427 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129392/djubo/reviews --- ResNexus 4.8 (427) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Reviews of ResNexus Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews JS Jory S Operations ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Making the switch over to an online booking system was a challenge at first, but ResNexus has made it easy for us to do things like manage our reservations, build retail items, and communicate with guests.“ February 10, 2026 JS Jessica S Park ManagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “I can't send a refund to an updated card that the client wants on file. IF the client's card was cancelled and then they are needing a refund, I have to send them a check from the company through the mail.“ October 10, 2024 GO Garrett O Corp Pres.Hospitality, 2 - 10 employeesUsed the software for: More than 2 years. “One of the best items that ts managed through resnexus is the "Travel Protection" It is fantastic to have a product to offer to guests that are traveling long distances, and having to book so far in advance that anything can happen, the fee is reasonable and the customer service when there is an issue is FANTASTIC! “ July 17, 2025 CJ Corina J OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “That i need 100 letters in a survey before i can get to my calendar to see how many people i need to feed when i can’t think of a con.“ June 25, 2025 SW Steve W OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “The RN system not only saves us countless hours of manual work, but also pays for itself via Direct Connect capability for online travel agents like Airbnb and VRBO, which help us fill in spaces during the shoulder season.“ June 23, 2025 UL Ursula L Campground OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “The booking engine is geared for hotel more than campground and was not customizable to the specific information that I required.“ June 19, 2025 JA Jill A GMHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “We were with a template booking software before RN that was clearly below subpar, so to be with a co that supports its customers, available to work things out, come do visits to help us ne the best online property we can be just puts us all at ease knowing we have the best system out there.“ January 29, 2025 Axel K General ManagerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “Their staff was not very knowledgeable when it came to Google Hotel Ads, and we quickly ran into major limitations across all their features.“ August 28, 2025 ## Showing most helpful reviews Showing 1-25 of 427 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mike and Bonnie T. Owner / operator Recreational Facilities and Services Used the software for: 1-2 years ### "ResNexus is our partner in business" June 17, 2023 5.0 The training was smooth. If we have questions or problems, they are resolved quickly. Pros The calendar and ease of booking is excellent for us. We get our questions or problems answered quickly. Cons Cannot think of anything. We do have a problem with the pet cleaning charges being charged daily, which is not our policy. Reason for choosing ResNexus Better product and service. Review Source Response from ResNexus June 21, 2023 Mike and Bonnie, Thanks so much for taking the time to leave us such a wonderful review! We are so happy to serve you and your business! There is an option to set up your pet cleaning charges as a retail item, which would only be charged once per stay. Please reach out support@resnexus.com or your account representative if you would like more information or have us help set that up. MB Marcia B. Owner Consumer Services Used the software for: 2+ years ### "Good solid backoffice product that does every thing a small business needs. " June 19, 2025 5.0 Very good. I have no desire to look elsewhere. I live in Mexico, and thankfully this is finally available in Spanish so that my workers can use the back end. I was one of the reasons I left Resnexus for a year, however the other product was so hard to use, and prone to errors with poor support that I went back to happily returned and was happy to see that they added support for multiple languages. Pros Good customer support, and with lots of features that you need, more that you don't, but someone must need them! Easy to use and make sense of. Tried others that didn't make sense at all and were prone to errors. This is where ResNexus makes a big difference. Cons There are so many features that it can be overwhelming. This is so minor, but I have had a couple of issues with 3rd party booking engine synchronization (like Booking.com), but because they have good customer support, they were taken care of immediately. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) LIttle Hotelier was too had to use and created too many errors that cost real dollars. I couldn't use many of the features because they were too hard. They had decent "how to do" videos but it didn't address Trouble shooting when things went wrong. Review Source Response from ResNexus June 30, 2025 Marcia, Thanks so much for coming back and being such a great client! We are proud to have a new office in Mexico and look forward to continuing to help your business grow!  SN Scott N. Owner Hospitality Used the software for: 6-12 months ### "Feature-rich and great customer service, but a lot of bugs" September 4, 2021 3.0 Getting trained on Resnexus and setting it up requires a large investment of time. The Customer Service is top-notch, giving 1:1 support to assist you. And it is needed: Resnexus is a feature-rich with a lot of bells and whistles with complex, non-intuitive navigation (there is a menu with a list of 63 pages for Setup). All the options are probably necessary to support various operations, but not needed for me, yet still require review. To make use of many of the functions, you need staff willing to log directly into Resnexus to manage their daily work and communicate with each other. I am a small vacation rental owner with contractors that support multiple accounts (housekeepers for instance) who will not do that, so I end up sending out texts and e-mails instead. In addition, the required process required to handle direct bookings is overkill for me, with a lot of information and extra decisions I have to spend time filling out. I have decided to move to an alternative software. I would have continued using Resnexus since I invested so much time in it, but the number of product bugs continually introduced in new releases makes it difficult to justify the ongoing investment in its usage. Pros (1) ResNexus is a one-stop, feature-rich software service allowing every nuance of your operations to be mirrored and more importantly maintained. (2) The user interface for bookings and availability is heavily customizable and integrates to my existing web site. (3) It supports a simple "online store" so I can sell logo products like t-shirts and guest services. (4) It supports the sale of gift certificates and manages remaining balance when redeemed. (5) great rate and management. (6) Great printable reports. (7) It allows me to manage a file of previous guests with their information (interests, birthdays, etc). (8) The customer service is their best quality, with assignment of a representative in addition to regular customer service. (9) One aspect of Resnexus where it is way above its competitors is adherence to data and system security best practices, as well as adhering to the latest US website design requirements, such as handicap usability for instance. Cons (1) It takes a big investment of time to learn how to set up, navigate and use Resnexus and it is not intuitive with sparse online help. (2) Housekeeping operations require your staff to log into the application to use it properly, making it more usable for companies with dedicated staff rather than the small vacation rental owner like myself that uses contractors with multiple accounts. (3) The application is not intuitive and work flow processes are too complex for the simple processes required for my business...so complex I am concerned of modifying direct bookings incorrectly there are so many options. (4) There is strong marketing and guest loyalty functionality, but it requires obtaining guest emails...since a lot of my bookings are via Airbnb who does not give out guest emails I cannot use many of the marketing and promo functions available. (5) The photo library is in multiple places and for channel mgr integration does not allow switching the order of photos showing up on Airbnb...you have to delete all of them and re-upload them to change the order. (6) Lastly, I've experienced a lot of bugs in production. This includes errors in the Airbnb channel mgr integration that created actual bookings with incorrect 24-hour cancelation policies. Other property data such as touchless check-in disappeared and had to be reentered. They accidentally released the vrbo beta into production and I filled out the integration info only to have it disappear when they turned it off. Reason for choosing ResNexus For their price point, ResNexus has an amazing array of features. As I was completely new to short term rental software, I did not look at requirements correctly and to use some of the functions require your staff uses Resnexus for their daily work and to communicate. The work flow processes are of necessity fairly complex to support diverse business processes, but overkill for my simple needs. And finally, I did not have insight to the number of bugs in the software trial period. For these reasons, I am moving to a different software vendor. Review Source Response from ResNexus May 23, 2023 Scott, Thank you so much for taking the time to leave such a through review and great feedback. MD Mike D. Owner Operator Hospitality Used the software for: 2+ years ### "Thoughts from the NC mountains." June 18, 2025 4.0 Overall, during the MANY years we have been using the Reservation Nexus system, it has been very good. Pros User friendly from the operators stand point. They are always innovating and improving their product. Great and Friendly support. Cons Some guests have had problems with the online booking engine. When selecting a room, if unavailable, they assume nothing is available. A mor concise single page/screen showing availability might help. Review Source Response from ResNexus June 30, 2025 Mike,  Thanks for taking the time to leave us a good review and providing great feedback! We really appreciate you being a long-term client and love serving you and your business! TB Tauna B. Business owner Hospitality Used the software for: 2+ years ### "Best PMS - 10 year and going" June 21, 2025 5.0 Great experience working with the team. They offer a Red Carpet specialist, and this is fantastic. Prompt, friendly service always. Family owned, operated and growing. Pros We've been using Resnexus for over 10 years, and it's been a great program to help our business grow and prosper. The Resnexus team is amazing, and the program continues to develop and improve every year. I work with several hotels and PMSs by far it's the best program. I wish some hotel franchises would look to Rexnexus for their future program. Cons Nothing - everything has been great. I wouldn't change a thing. Only wish I had already used their help to develop our new web page. I still have work to do. Alternatives considered [innRoad](https://www.capterra.com/p/135307/innRoad/) Reason for choosing ResNexus I chose Resnexus due to the great service, modern interface, hyperlinks, ease of reports, functionality and more. Review Source Response from ResNexus June 30, 2025 Tauna, Thanks so much for being such a great long-time client! We love serving you and your business and appreciate you mentioning our great team! CJ Corina J. Owner Hospitality Used the software for: 2+ years ### "ResNexus is awesome" June 25, 2025 5.0 Our experience in the last 7 years has been overall amazing. We’ve had some struggles but they’ve always been fixed. The ResNexus team is basically family. Pros The user friendliness. The academy. That they can help when I need it the most. \[sensitive content hidden\] is amazing. The friendships. Cons That i need 100 letters in a survey before i can get to my calendar to see how many people i need to feed when i can’t think of a con. Alternatives considered [GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) Reason for choosing ResNexus Because of the way they do business. We liked that they are family oriented like we are. Review Source Response from ResNexus June 30, 2025 Corina, Thanks so much for the review and for the feedback! We hope to see you at Academy again! We appreciate you being such a wonderful long-time client! KD Kendra D. Owner Hospitality Used the software for: 2+ years ### "Best program and crew I have had the pleasure to work with." June 19, 2025 5.0 I have worked with ResNexus for a number of years, only time I have had a problem is something I messed up. Thankfully the tech crew and my red carpet support have fixed that in a very timely manner. The program is easy to work with and if you want they will set up a very nice website that works like a dream. Have had other programs that were no where neat the caliber Renexus is. Highly recommend!! Pros Program runs well, staff is very responsive 24/7 and holidays!! My red carpet \[sensitive content hidden\] has been extremely helpful and can usually figure out what I need to do or who to talk to. Would highly recommend ResNexus. Cons Can't think of any problems or reasons to not like!! Set up was fast and the website is very well received by all my clients - they find it well crafted and easy to work with. Review Source Response from ResNexus June 30, 2025 Kendra, We love having you as a client! Thanks so much for the awesome review! We appreciate you mentioning our great support and ease-of-use! SG Sharon G. Owner Hospitality Used the software for: Less than 6 months ### "Best team there is, go for it make your life earier with ResNexus it's so easy to use." August 27, 2025 5.0 The most helpful team I have ever had the pleasure of using for our booking system.Everything works well as explained & no problems.Nobody tries to be pushy in sales it's all relaxed & a friendly helpful team.Highly recommend. Pros Product & customer suppost has been second to none & I mean it!! Been in the tourist industry all my life & these guys are the best. It is a great simple product to use. Cons Great easy set up all done for you if you need.Training was great on use of products.Custumer service is within seconds sometimes or minuites or a phone call.OMG amazing. Switched from [Inn Style](https://www.capterra.com/p/146054/Inn-Style/) So I could connect to Google bookings & the ResNexus has more options available. Review Source Response from ResNexus August 28, 2025 Sharon, Thanks so much for mentioning our customer service and training! We strive to have the best in the industry. We appreciate you and your business! MW Meri W. Owner Innkeeper Hospitality Used the software for: 2+ years ### "A great, one stop shop for easy property management" April 8, 2025 5.0 Excellent! Great customer service, friendly, helpful staff. The platform s easy to use and has many options Pros The easy of use, package options, one stop shop for your property management, and Red Carpet service. Cons I wish I could manage multiple properties in one dashboard Alternatives considered [ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing ResNexus offered more options and one point of contact Switched from [innRoad](https://www.capterra.com/p/135307/innRoad/) Consistency of product across properties and 360 product Review Source Response from ResNexus April 9, 2025 Meri, Thanks so much for taking the time to leave such a great review! We love serving you and your business! Michael W. Owner Real Estate Used the software for: Less than 6 months ### "Left hanging. Lost many days due to tech errrors" November 12, 2019 2.0 They were unable to get credit card processor to work so I was unable to open our business via our website. When error was found, customer support ghosted us by going to a Bed and Breakfast conference and not replying to multiple requests for help. Pros Nice looking grid that shows room status. Cons Inability to provide what they claim to be able to provide. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Reason for choosing ResNexus I believed there claims of ease of processing. I was fooled. As I write this review, they have still failed to provide the most critical of service that they sell. I am still unable to accept payments and am getting no support from Resnexus. I hope they are enjoying the Bed & Breakfast conference. Review Source Response from ResNexus May 23, 2023 Michael, Thanks for the feedback. We apologize if our customer support did not help you while at a conference. To ensure the highest level of customer support we have now implemented many customer service escalation procedures in 2021 that ensure a timely response from a manager. TH Trish H. Owner and Operator Leisure, Travel & Tourism Used the software for: 2+ years ### "Loyal Subscriber~" June 19, 2025 5.0 Long time subscriber. Wish the pricing were not an issue for smaller properties such as mine. I've looked at other systems, but prefer this one~ Pros Have been a customer since 2005. Though I do not use all the features, it simplifies my Life. When there issues, I can get Support. Cons The changes to the Grid.. I like the Version I have always used.. Easiest to SEE the day of the week, date.. The colors in the new version do not lend to quickly assessing what is happening in general. Review Source Response from ResNexus June 30, 2025 Trish, Thanks for the great review and feedback! And we appreciate you being with us from the beginning–it means so much! We love serving you and your business! NR Nancy R. Manager Hospitality Used the software for: 2+ years ### "ResNexus, a Valuable Service" August 25, 2025 5.0 My overall experience with ResNexus has been a very positive one. I have not had any problems with using ResNexus. It has been a very valuable asset for business. Pros The customer support is what I have depended on the most. It is always one on one, with the person who understands the needs of my business. Cons The service that I have always received does not include any cons. It has been timely in response, accurate, and my questions and concerns are dealt with in a very professional manner. Review Source Response from ResNexus August 26, 2025 Nancy, Thanks so much for mentioning our customer support! We strive to have the best in the industry! We love serving you and your business! GL Gary L. owner Hospitality Used the software for: 6-12 months ### "Great company, great service" July 18, 2025 5.0 Very satified with everything brought to the table and the ability to help and change things to suit. very flexible Pros Robust system. great support and Training. From inception through setup , training and ongoing support I could not find fault. Cons Would like to see UK servers for holding of data, but I guess this will happen on the expansion plan Review Source Response from ResNexus July 22, 2025 Gary, Thanks for the great review! We are excited to grow with you in the UK and beyond! MG Molly G. Managing Partner Hospitality Used the software for: 1-2 years ### "Highly Recommend ResNexus" April 24, 2025 5.0 I can't say enought about \[sensitive content hidden\] and ResNexus. I never feel alone in the product. Quick response with issues or simple questions. Always follows through on issues making sure we are back up and good. Pros Communication and knowledge of their product! \[sensitive content hidden\] is beyond knowlegable! He is always checking in on the Inn of Chagrin and making sure that I am taking advantage of everything that ResNesux has to offer to make sure we are running smoothly and successfully! Cons Nothing! Every time I have an issue, my rep \[sensitive content hidden\] helps me through it. In the ever changing world of hospitality, \[sensitive content hidden\] and the ReNexus team makes sure the Inn of Chagrin is running at our best. Review Source Response from ResNexus April 28, 2025 Molly, Thanks so much for the excellent review! We really appreciate serving you and your business! CC Christopher C. CEO Hospitality Used the software for: 1-2 years ### "Great Booking engine. Great staff" July 10, 2025 5.0 Resnexus is great! \[sensitive content hidden\] is always such a reliable person, offering her help whenever I need it. It’s nice to have someone so dependable who’s always there when needed. Pros ResNexus is easy to learn, integrates with Airbnb and other platforms, and offers simple, effective reporting for better property management. Cons Lacks a smooth integration between my store and POS system to streamline operations and improve efficiency. Review Source Response from ResNexus July 11, 2025 Christopher, Thanks so much for the great review and feedback! We love serving you and your business!  SW Shane W. Owner Hospitality Used the software for: 6-12 months ### "5 Star All The Way" June 9, 2025 5.0 Has been excellent. They are great to work with, Responsive, and the system they have can do so many amazing things. Pros The Setup process is like no other. They do a great job getting you set up and really working to create a great relationship Cons sometimes integrations don't work, but they are quick to fix. I've had some issues but I will text my rep and they will immediately fix it. Review Source Response from ResNexus June 30, 2025 Shane, Thanks for the leaving such a great review and feedback! We love serving you and your business!  VT Victoria T. Lodge Manager Hospitality Used the software for: 6-12 months ### "ResNexus is the way to go!" March 11, 2025 5.0 Absolutely incredible. Fast and efficient customer service and respresentatives who care about my company. Pros \[sensitive content hidden\] is an incredible representative of this company. I am impressed by his customer service and account ResNexus for saving me hundreds of hours and boosting my lodging business's success. Currant Ridge in Alaska thanks you \[sensitive content hidden\] If you are thinking about getting a booking software, THIS IS THE ONE TO GET! Cons I have yet to find soemthing about ResNexus that is negative. Review Source Response from ResNexus March 13, 2025 Victoria, Thanks so much for the amazing and thoughtful review! We love serving you and your business! GT Garth T. Owner Hospitality Used the software for: 2+ years ### "Enjoy the Professionalism" September 12, 2024 5.0 Resnexus has been amazing to work with over the years, especially with us newly acquiring our bed and breakfast Pros I like the personal attention to our needs Cons Really not anything. I do get excited for upcoming options they have announced. Review Source Response from ResNexus September 18, 2024 Garth, We appreciate your review and feedback! Thank you for being a valued ResNexus client. We love serving you and your business! CV Caroline V. Ownerand Operator Hospitality Used the software for: 2+ years ### "Great Value for small business" September 7, 2024 5.0 Pros As a very small bed and breakfast, I like the features the reservation page offers me at a price my small business can afford. The technical support is excellent when I have needed help. Cons The possibility the company will raise the price of the basic reservation service i have. Review Source Response from ResNexus September 13, 2024 Caroline, Thanks so much for the wonderful review! We love serving you and your property. ResNexus offers a Lifetime Pricing Guarantee, meaning that as long as you own your business your pricing stays the same unless you add rooms or units. We only grow when you grow. In addition, since our pricing is based off individual units, the price still remains affordable. KC Kris C. Owner Hospitality Used the software for: 2+ years ### "long-time client" September 12, 2024 5.0 We were one of your first clients. I think since 1999. Pros Easy to use. Support helpful and easy to reach. Cons cannot upload address data to QuickBooks Online Review Source Response from ResNexus September 18, 2024 Kris, Thank you for being such a great client over the years! We appreciate you and love serving your business! Again, thanks for leaving us such a great review! AP Alyce P. Marketing Director and Owner Hospitality Used the software for: Less than 6 months ### "Great service" February 26, 2025 5.0 Your team is excellent and I appreciate Cody! Pros Cody the entire team are fantastic! They go above and beyond to make sure we are taken care of! Cons The system can be glitchy sometimes but overall I am happy 😊 Review Source Response from ResNexus March 5, 2025 Alyce, Thanks for the kind words! We love serving you and your business! LL Linae L. GM Hospitality Used the software for: Less than 6 months ### "Starlight Lodge North Conway" October 4, 2024 5.0 Very very user friendly and easy to navy Pros It’s very user friendly and the customer service is wonderful Cons We haven’t found an issue yet with the system Review Source Response from ResNexus October 18, 2024 Linae, Thanks for taking time to leave us a review. We really appreciate it! We are a little confused as to why you feel so hesitate to recommend ResNexus based on your feedback.  DMOG Dr. Michelle Odette G. General Manager Hospitality Used the software for: Less than 6 months ### "ResNexus Review" July 1, 2024 5.0 A significant part of my positive experience with ResNexus has been due to Andrew Webb's exceptional support. Andrew's prompt attention, detailed guidance, and assistance in using the platform have been invaluable. He has consistently gone above and beyond to ensure that I understand and can effectively utilize all the tools available. His dedication to providing top-notch service has truly made a difference. I highly recommend ResNexus to anyone seeking a reliable and easy-to-use platform. And for unparalleled service and support, I strongly suggest reaching out to Andrew Webb. His expertise and commitment to helping clients are unmatched. Pros I have been thoroughly impressed with the ResNexus platform and its user-friendly interface. Navigating through the features has been seamless, making my tasks much easier and more efficient. Cons At this point, I have no cons. The platform has been exactly what I have needed for my facility. Review Source Response from ResNexus July 5, 2024 Dr. Michelle, Thank you so much for the wonderful review! We appreciate you and your business! NB Nancy B. Innkeeper Hospitality Used the software for: 2+ years ### "Great working with \[sensitive content hidden\].!" May 13, 2024 5.0 Pros Responsive support and clearly understandable instructions on using features. Cons When a previous guest books a new reservation and is recognized by ResNexus as a return guest, the data in that guest's previous reservation is changed to match what the guest inputs into the new reservation--thus eliminating the guest's past history. Review Source Response from ResNexus May 16, 2024 Nancy, Thanks for the great review and feedback! We love serving you and your business! AX Amy X. Owner Hospitality Used the software for: 1-2 years ### "Excellent people at ResNexus " May 20, 2024 5.0 Excellent products for hospitality industry Pros Services are great! \[sensitive content hidden\] has been working with us. We appreciates his talents and professionalism. Cons Editorial functions on promotion may be enhanced, for example, video. Review Source Response from ResNexus May 28, 2024 Amy, Thank you for the wonderful review and feedback! We appreciate you and your business! Talk to a Capterra advisor for free and get results within 15 minutes.