--- title: "Innkeeper's Advantage Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Innkeeper's Advantage Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more." source_url: "https://www.capterra.com/p/129398/Innkeeper-s-Advantage/" page_type: "product" language: "en" --- # Innkeeper's Advantage Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Innkeeper's Advantage ## What is Innkeeper's Advantage? Maximize direct bookings and simplify operations with our all-in-one website and reservation system designed for lodging. Our seamless online booking engine makes it easy for guests to book directly. Smart revenue management helps you optimize pricing, while our powerful channel manager syncs availability across Booking.com, Expedia, TripAdvisor, Airbnb, Google Hotel Ads, and more. The intuitive drag-and-drop calendar allows quick reservation updates and built-in guest communication tools automate confirmations and reminders. Group booking features make managing events and multi-room reservations effortless. Instantly update photos, text, promotions, packages, rates, and availability to keep your website current. Unlike generic booking engines, our customized platform is designed to support independent properties. Why settle for generic booking engines? Get a customized website and reservation system designed for independent lodging properties like yours. ## What is Innkeeper's Advantage used for? [Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Hotel Channel Management](https://www.capterra.com/hotel-channel-management-software/)[Reservations](https://www.capterra.com/reservations-software/) Overall rating Based on 22 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $67.95 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Innkeeper's Advantage Overview Updated August 2026 AI summary Innkeeper's Advantage supports small and midsize businesses with a suite of hospitality property management tools, covering reservations, front desk, housekeeping, and guest experience management. It integrates online booking, calendar management, and channel management to help properties handle bookings, update availability, and process payments. Deployment options include cloud, web, and mobile devices for operational flexibility. ## Innkeeper's Advantage alternatives Highest Rated [4.8 (1,598)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [GraceSoft Easy InnKeeping](https://www.capterra.com/p/2421/Easy-InnKeeping/) [4.4 (56)](https://www.capterra.com/p/2421/Easy-InnKeeping/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/2421/Easy-InnKeeping/) [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) [4.3 (346)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158839/Cloudbeds/) [Preno](https://www.capterra.com/p/153164/Preno/) [4.7 (50)](https://www.capterra.com/p/153164/Preno/reviews/) Starting price $56.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/153164/Preno/) ## FAQs about Innkeeper's Advantage Overview ### Which roles and teams benefit most from Innkeeper's Advantage? Innkeeper's Advantage is most used by property owners, innkeepers, general managers, and reservations teams running small lodging businesses such as inns, bed-and-breakfasts, and unique stays. These roles rely on it to manage reservations, oversee daily operations, coordinate staff, streamline guest communications, and maintain visibility into occupancy and revenue. Answer based on 22 reviews Overview ### What company size and specific industries is Innkeeper's Advantage built for? Innkeeper's Advantage is designed for small hospitality businesses, including owners of bed and breakfasts, boutique inns, boutique hotels, vacation cabins, motels, and vacation rentals. It is suited to lodging operators that need software built for guest stays, reservations, and property management in these specific accommodation sectors. Features and Usability ### What are the key features of Innkeeper's Advantage? Innkeeper's Advantage offers reservations management, booking management, and room booking, plus front desk management and housekeeping management. It also includes channel management, GDS/OTA integration, online booking, billing and invoicing, credit card and electronic payments, reporting and analytics, CRM, calendar sync, and revenue management. Pricing ### How much does it cost and what fees or limitations are included? Innkeeper's Advantage starts at $64.95 per month for the Basic plan, with a listed flat rate of $67.95/month and optional add-ons. The Basic plan includes professionally designed websites, online reservations, and property management, plus features like online booking, coupons, and optional channel manager connections. Answer based on 9 reviews Integrations ### Which third-party tools and platforms does Innkeeper's Advantage integrate with? Innkeeper's Advantage integrates with 7 third-party tools, including operations, payments, and communications platforms such as Breezeway, Google Ads, Lightspeed POS, National Discount Merchant Services, QuickBooks, SignRequest, and Twilio. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Innkeeper's Advantage offer? Innkeeper's Advantage provides live online sessions, webinars, and documentation for team training. Live online sessions and webinars support guided instruction and scheduled learning, while documentation offers written reference material for self-paced review and feature lookups. Answer based on 4 reviews Getting Started and Support ### What customer support options does Innkeeper's Advantage offer? Innkeeper's Advantage provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users describe support as quick, attentive, patient, and helpful, with frequent training calls and prompt issue resolution. Some note that advanced features can require extra time with tech support, but guidance is generally strong. Answer based on 7 reviews ## Features AI summary Based on 2,051 Hospitality Property Management reviews Capterra reviewers point to these as the top features buyers look for in hospitality property management software: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**59%**) Innkeeper's Advantage supports all three features reviewers rank highest: **Reservations Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help properties manage bookings accurately, keep availability up to date, and accept reservations through online channels, allowing teams to reduce manual work and deliver a smoother guest booking experience. Front Desk Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Booking Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Booking Notes 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Keep notes on the specifics of a reservation including customer information and special requests Customer Support 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Discount Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track products that are for sale at a reduced price or part of coupon promotions Guest Experience Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Capture guest experience at a granular level and utilize data to deliver tailored services Innkeeper's Advantage 67 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Templates: Pre-made examples and templates for emails - Extended Stay: Long term accommodation for guests - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Group Reservations: The ability to reserve times in groups. - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Management: Track and manage inventory levels to maintain proper supply - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Online Booking: Book meetings and appointments through a website or digital platform - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Rate Management: Track/optimize rates in relation to usage - Real-Time Data: Receive data and information in real time - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Restriction Management: Establish limitations based on certain conditions - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Reviews Management: Track and monitor reviews of products or services - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Room Inventory: Manage hotel room inventory on multiple channel partner sites to prevent overbooking - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Property: One location - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.9 (22) 4.9 Based on 22 reviews ## Pricing Value for money 5.0 (22) [View pricing plan details](https://www.capterra.com/p/129398/Innkeeper-s-Advantage/pricing/) Basic $67.95 Flat Rate,Per Month It includes: - Automated Guest Text Messages - Automatic Image Upload and Resize - Free Widget Updates - Innkeeper Interface - Innkeeper's Edge Marketing - Mobile Booking Engine - Multiple Rate Plans - Online Booking Engine With Calendar - Online Coupons - Optional Channel Manager Connections - Packages and Add Ons - Slideshows - Specials - Third-Party Fees and Services - Training and Support - Unlimited Web Pages - Website Blog & News Feed Value for money 5.0 (22) 5.0 Based on 22 reviews ## Integrations [ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ SignRequest](https://www.capterra.com/p/147528/SignRequest/)[ Breezeway](https://www.capterra.com/p/186514/Breezeway/)[ National Discount Merchant Services](https://www.capterra.com/p/183599/NDMS-Merchant-Account/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (22) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (22) 5.0 Based on 22 reviews ## User reviews Overall rating 4.9 Based on 22 reviews Filter by rating 5(20) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent NS Nicole S. Innkeeper or General Manager Hospitality ### "Tools and a Team You Can Count On" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 10, 2025 It can be intimidating how much Innkeeper's Advantage allows the user to do. From changing the appearance of the website, changing rates and seasons, and creating reports, sometimes my head could spin with all the amazing tools they offer. But when I do feel overwhelmed I usually reach out and have instant help and if they are busy at the moment at least an email letting me know they are going to get to me as soon as they can. Pros A member of staff is usually available to help you whenever you need assitance and if they are busy they get back to you in a timely manner. There are so many tools to use and help make the day to day much easier. Booking events at our inn is even easier with a spot on the calendar for the event space. Overall, you get a lot for your money and you can add other features on if you desire to. Cons Sometimes it is overwhelming how much I am able to do with Innkeeper's Advantage, but \[sensitive content hidden\] always make themselves available to explain things or walk me through it so next time it makes sense. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 15, 2025 Thank you so much for your thoughtful review! We’re delighted to hear that our tools and support team have helped make your daily operations smoother and that booking events has been easy to manage. We understand that Innkeeper’s Advantage offers a wide range of features, and it can sometimes feel like a lot to take in — but we’re always here to help whenever you need guidance. We’ve also recently introduced new documentation designed to make it even easier to find answers, learn about new features, and get step-by-step instructions at your own pace. You can access it anytime to help you make the most of everything Innkeeper’s Advantage offers. Thank you again for sharing your experience and for being part of the Innkeeper’s Advantage community! Paul M. Owner Hospitality ### "The Best Small Hotel Reservation System There Is! - Prickly Pear Inn, Cave Creek, Arizona" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 29, 2025 We searched numerous hotel reservation systems before deciding on Innkeeper's Advantage and could not be happier with our decision. Highly recommend them to any small hotel looking for a hotel reservation management system that is easy to use and continues to get better. Pros Innkeeper's Advantage is very user friendly and reliable. Their customer service is amazing and always simply a phone call or email away. We opened our boutique hotel in 2017 and have never had an issue with a reservation. Innkeeper's Advantage continues to add additional services to the reservation system and the reports we are able to use to manage and increase bookings have been amazing. Cons No cons whatsoever. The only recommendation I would have would be for Innkeeper's Advantage to open up a user page where all users could post ideas and suggestions they are using that might help their fellow hoteliers better their respective operations. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reasons for choosing Innkeeper's Advantage We based our decision on online reviews and telephone discussions with each vendor. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 1, 2025 Paul and Cherie, Thank you for your wonderful review! We’re so glad Innkeeper’s Advantage has been reliable and easy to use for your boutique hotel and that our support team has been helpful whenever you’ve needed us. Thanks for the great suggestion. This is exactly the type of feedback that helps us continue to improve. We truly appreciate your recommendation and look forward to continuing to support your success. HC Holly C. Owner Leisure, Travel & Tourism ### "Always there!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 23, 2022 We are so fortunate to have found Innkeeper's Advantage as we were setting up a new B&B business. \[SENSITIVE CONTENT\] and her team bring together the right array of skills with in-depth knowledge of the field. Not only were they able to create our system as well as our website, they offered advice gained through their vast experience. Any questions or user error are met with immediate solutions, not matter when we call on them for help. Our business success is directly related to the work of Innkeeper's Advantage. Pros The reservation system is intuitive, easy to use, accurate. Everything I need from reservations, guest info, reports and payment to the website created for us is quickly and easily accessible. Cons The program is complete, providing everything we need to smoothly run a B&B. And customer service cannot be beat by anyone, anywhere! Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor January 31, 2022 Thank You Holly, We appreciate your great comments and that you took the time to let others know about your experience with Innkeeper's Advantage. It is a real pleasure working with you. Jason B. Owner Hospitality ### "Great for B&B, not great for hotel" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 9, 2021 Pros They built our hotel website for us. I am pretty sure this is built using an opensource Drupal module. Cons It is really made for a B&B. Lists every room. Not possible to book a room type. Integration or reconciling cash was not really possible. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 11, 2021 Jason, Thank you for taking the time to review our product. Since you have not used our system for almost a year, I want to update you on how it currently works. Innkeeper's Advantage is still great for B&Bs, cottages & vacation rentals. as it has been since 2007. We now also have great functionality to support hotels. Now the system supports online booking by room types (King, Queen, Full, etc.). It automatically optimizes the calendar for the best stay configurations. We have also added a complete self-check-in suite comprised of remote lock connections, e-signing, and automated text messaging. Our extensive cash reports were designed to meet generally accepted accounting principles (GAAP) and support a full nightly reconciliation process and exports for accounting. Our hotel customers are enjoying these new features at a very competitive price. We hope you have a safe and successful 2021 travel season. Take Care! Cindy Bachmann Innkeeper's Advantage SH Susie H. owner/manager Hospitality ### "An amazing experience for the inexperienced" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 7, 2021 Pros When I started, I knew nothing and was totally intimidated by the mountain of learning I needed to get started in this business. The training was so thorough, that I was armed with the basics and ready to go very quickly. This is so complete and user friendly. Everything I knew I needed plus everything I didn't know I needed that has made my job smooth, and efficient. I love that everything is monitored for me and kept safe. I love that the details of tracking the details, of reports such as sales, occupancies of each room and house , taxes, gift shop and gift certificates etc. are there at a click of a button. My favorite is the reservation process and calendar that never lets me down. Cons There are times that I couldn't figure out how to reverse mistakes of my own user errors, but the support is fabulous and always gets me up and going Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor January 13, 2021 Susie, Thanks for taking the time to review our Innkeepers Advantage product. We enjoy working with you and appreciate your business. Elsa S. General Manager Hospitality ### "Great software for the price and support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 19, 2020 We love it! Pros Integration was seamless, the interface is super easy to use once you get a training on it- not exactly intuitive but the customer support is quick and attentive and helps resolve issues promptly. Its visually very appealing and the graphic design team has a great eye. Very affordable and there's even an option for a monthly marketing package where the team writes blogs and posts on your behalf to keep the website at the top of the google search bars! Cons My only complaint is that I would like to have more access to updating header images/ text but I think that might open up a can of worms so perhaps it's best to let the professionals make the bigger changes to the website so I don't mess it up. An App to use Innkeepers on a smart phone would be stellar ! Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor October 22, 2020 Thanks so much for your comments Elsa, and you are right that the header of any website is a little more challenging to work on and keep it looking good. We are always happy to help you with that. Also, we do have a mobile administrative interface that is great for handling reservations when you are not in your office. You just need to log into your system from your phone to get started. We appreciate your business! Cindy Bachmann Innkeepers Advantage JT Joseph T. VP Leisure, Travel & Tourism ### "Gold Standard" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 17, 2020 Our overall experience with InnKeeper's Advantage was akin to a family, never like a business. We've grown and with our growth, so have they, and their product features just get better every year. Pros Ease of use, professional appearance, prompt call back for service concerns, secure banking platform and easy to operate and pull reports from. We started with Innkeeper's Advantage back in 2011 and never looked back. From the day they rolled out their systems, their one-on-one training got us operational in 24 hours. They've adapted over the years by continually updating their back-of-house menus and reports. They've increased our cash flow and have us using a virtual collection system that has helped stay very liquid. Their support is second to none and take ownership of your concern the moment they are contacted. This service is the gold standard of Bed and Breakfast websites. We could not have been as successful as we were without our InnKeeper's Advantage! Cons At first, blocking rooms or making mass updates was clunky but since last year, they've make that task very easy...so by now, I can't think of any dislikes. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor October 20, 2020 Joe and Elly, Thanks for your nice feedback and for being our customer for almost 10 years. It is a real ppleasure. DJ Donelle J. Owner/Manager Hospitality ### "Beautiful Website, Excellent Customer Service, Great Bounce Rate " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2020 Pros The product is easy for our guests to navigate. We have a high google response rate. The website looks fantastic and inviting. The customer service we receive is excellent. I feel very good about choosing Innkeeper's Advantage as our reservation and hospitality property management software and would highly recommend it to anyone. Cons I really cannot think of a con or an improvement. Reasons for choosing Innkeeper's Advantage Innkeeper's Advantage has the texting software and customer service we were looking for. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor June 14, 2020 Thanks Donelle, It is a pleasure having you as our customer. MD Maryann D. Innkeeper Hospitality ### "Unrivaled ease of use with fantastic comprehensive tools" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 27, 2019 Due to circumstances beyond my control when I began managing the Inn there was no one available to teach or train me at the Inn itself. Innkeeper's Advantage answered all the questions I had and allowed me to learn how to manage the business thanks to the fantastic customer support and software itself working so well. I honestly could not have succeeded without them. Pros As the Innkeeper of a small boutique hotel I rely on using this software several times a day. Color codes and symbols help me very quickly keep track of payments, notes from guests and notes from staff to keep everything humming along no matter how chaotic life gets during high tourist season. The customer service at Innkeeper's Advantage is spectacular. Not only are any concerns addressed immediately, the tech support folks are patient and so often the issue was created by my ignorance and I never feel judged. Quite the opposite. Tutorials are offered at my convenience. The software creator listens and improves on the software often adding new features that create greater ease of use and for the little hotel I manage that leads to greater profits. I really am impressed with how well the software addresses the complexity of keeping track of reservations and payments. I love using the reports feature to help with book keeping. I honestly would be lost without this software. Cons Not really a con for Innkeeper's Advantage- with advanced features I need to make the time to have a phone tutorial with tech support. It is always more than worth the effort to make the time! Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor October 3, 2019 Wow, Thanks Maryann. We really enjoy working with you too. Thanks for sharing your comments. ML Martha L. Reservations Manager Hospitality ### "Ideal for small hotels and B&Bs" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2019 Our overall experience has been very positive. Their customer service is very responsive and helpful. They return calls quickly and work hard to resolve any issues. We feel like they are really interested in helping us to be successful. Pros The ease of making a reservation either via website, OTA, by phone. The ability to follow through with guests using follow-up letters and text messaging. Navigation using the control panel. The report generator is very helpful with budget management and planning. Cons Setting rates is a bit complicated. The learning curve is pretty steep. Reasons for choosing Innkeeper's Advantage All of the reasons listed above Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor September 18, 2019 Thanks Martha, We appreciate your feedback. I am so happy that you like the software. We would be happy to schedule some time to go over rate management if you need help. [View all Reviews](https://www.capterra.com/p/129398/Innkeeper-s-Advantage/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.