Kajware

KWHotel

4.5 / 5 17 reviews

Who Uses This Software?

KWHotel is suited for hotels, hostels, B&B`s, villas and any other small - medium accommodation facilities!


Average Ratings

17 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $60.00/year
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Kajware
  • www.kwhotel.com
  • Founded 2009
  • Poland

About KWHotel

KWHotel is a hotel management software designed for small and medium accommodation facilities. Available in three different versions, it contains a variety of useful features including: - the fully interactive calendar - customer base, logbook, statistics and reports - an advanced room and rate plans management modules - the online booking engine and Android mobile app - direct synchronization with Booking.com - synchronization with the channel managers - professional technical support


KWHotel Features

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental
  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking

KWHotel Reviews Recently Reviewed!

Excellent software , value for money

Sep 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Perfect choice for small/medium size hostels and hotels.
Easy to learn-Very good interface
Good functions ( reservations, room plan , basic but solid reports)
Automatic updates
Good Support-Customization of various reports
Good Connectivity with various third party softwares.
Server backup ( optional but highly recommended)
Price and benefits you get. It is clear that the software has been created by people understanding the needs of a small -medium size property .

Cons: The mobile app needs improvement . Also the web interface could be better.
Apart from that maybe some functions should be added in the future ,nothing which downgrades the quality thought.

Overall: Problem solver..extremely useful in that rate ,high quality . Has functions which make it valuable asset in a small company

Vendor Response

by Kajware on September 18, 2017

Hi Dim! It was a pleasure to read your review for KWHotel. It is always exciting to see the pros but I also have good news about the cons. Both the mobile and web apps are currently undergoing major improvements so hopefully the cons mentioned will soon become a remnant of the past for you! Cheers, Mariusz Luzar KWHotel Support Team Manager

Very nice but...

Aug 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall, recommended 100%.

Pros: * Ease of use * Compact and can access from multiple PCs/locations * Support via email is pretty quick

Cons: * License format. Up to 28 for the basic price. If you add one more room, you must pay for the 60 rooms one .

Very generous company for offering free plan with almost all basic(+some advance feature&report).

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. Even with free version, you will get almost every basic things a hotelier need
2. Cheap standard and pro plan for more functionality
3. Many features and reports
4. Responsive support team

Overall: Easier booking/reservation, tracking customer history&information, many types&useful reports. And it is FREE.

Vendor Response

by Kajware on June 21, 2017

Hi Peter! Thank you so much for your feedback. Such messages always make us smiling ever more! I can assure you that with the upcoming 0.47 update of all KWHotel versions, we intend to bring you even more joy with the hotel management :)

User Friendly

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything about KWHotel is easy to understand and operate and best of all - you can send any questions via email and they will respond within a few hours with easy to follow steps. Any beginner or professional can operate the program. My husband and I own a Resort and I was thrown into the deep end when it came to booking out our accommodation. I downloaded the free trial and was so impressed with the features, I bought a package. I am a self-taught user and I absolutely love KWHotel. Again, if you get stuck- Just ask and you will get a reply with easy to understand solutions. Teamviewer also a blessing for emergencies!!!

Nice and simple

Oct 22, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: We have been using kwHotelPro for 4 years now, and are very happy with the software. once installed and customized it is simple and safe to use. We definetly like the way we could customize booking confirmation emails to be easily sent to each customer, regarding the different kind of room they booked, if they used a gift certificate or not ...

Pros: - the safe storage of clients informations on kwHotel database - the customised xml booking confirmation. - the user-friendly interface - the manuel procided for installing and configuring kwHotel

Cons: - it sometime takes time to load the database

Worst customer service ever.

Oct 12, 2016
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Software is simple but technicians CANNOT troubleshoot their product. Located in Poland so no one is available for any assistance unless you stay up until 3am EST when you have questions or issues. Three months and still unable to integrate my PayPal into their software on my website. No communication as to what is happening if you don't contact them. However, they do take your money no problem through PayPal to pay for services they offer but do not provide. Very disappointed overall. We are a simple, small hostel which makes this all the more frustrating.

Pros: User friendly interface

Cons: Everything regarding customer service and technical assistance is sub-par.

Recommendations to other buyers: Don't waste your time or money. You will regret it.

Great product, Great customer service.

Sep 12, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is simple. Easy to learn how it works. Very clear.

Cons: There is no dis like about the product or the vendor.

Recommendations to other buyers: If you are looking for a great reservation/bookingsystem toether with back office features don't hesitate to take KWHotel softwear. For a small hotel like us with a small budget it made our life easier.

A answer to your front desk problems

Sep 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it has everything you want from a diary system, it is easy to use, very informative, it gives a at a glance view of what is happening in your hotel/guesthouse.

Cons: KW hotels is a superb software and support company, it gives a fast reliable and informed service fo the end user.

Recommendations to other buyers: you wont regret it. its extremely easy to use, very visual and reliable.

Briefly summarize your experience with this product.

Sep 03, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It make my jobs easier and it has a great support team.

Cons: It was a bit challenging to set up in the beginning. But I have been using these products for 5 years now.

Recommendations to other buyers: That it has all you need from reservation to invoicing your guests. It is easy to use and you don't even have to be on your computer to have access as you can have access on you mobile as well.

Excellent Reservation software. Highly recommended

Sep 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: KW Hotel software is easy to setup and use, and it includes a large number of features on par with many of its larger competitors but at a fraction of the cost.

Cons: Software crashes on extremely rare occasions but it is usually fixed by restarting the program.

Recommendations to other buyers: We have been using KW hotel for many years and cannot fault it at all.

Great Product!!

Sep 02, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use, you can train someone very easily with it. There support team is always there to help you when you need them.

Cons: Our structure has a very slow internet. It is very difficult at times to maintain a stable connection with our server.

Recommendations to other buyers: Choose wisely!! This product is affordable and very useful for hotel/resort/lodge.

Very practical and easy to use software

Sep 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use, very intuitive software, allows for integration with other software

Cons: The thing I like least about the product and the vendor is that is a new company and needs several updates in order to match up with possible improvements to the software

Recommendations to other buyers: Include a waiting list in the room booking in order to have a better view of alternative clients accommodation in case of cancellations

Excellent software, five stars!!!

Sep 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Product is excellent to manage all reservations and the room allocations. It has lots of features even if your hotel has a conference room like ours where you can also manage all meetings and events bookings. No slight chance of overbooking risks. Can be connected to a channel manager. The team viewer support feature is great as you can connect with the team in Poland in case of any problem ( this never happens !)and they will look into it. They can also guide you through the system via this feature.

Cons: I like everything. Nothing negative to say. Maybe it would be good to have a feature where we are able to print out an updated guests list at any time.

Recommendations to other buyers: You will not regret to use KWHotel, I assure you. The price is excellent as well.

Good software for fair price

Sep 02, 2016
5/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: KW hotel has flexibility to be used both for hostel an apartments businesses, it is simple and straightforward. You can also order tailor made solutions. But the best thing is support that you get almost instanteniosly.

Cons: Reporting module could be much better. Reporting by booker, by country and by room type.

Recommendations to other buyers: Don't buy one of those fancy software. KW hotel works for you.

Awesome product plus great support

Sep 02, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software is well done and works flawlessly in every situation, but most of all it has all the features of the expensive ones with a cheap price. What more ? SQL compatibility, which means that you can use data for other personal applications... that's great!

Cons: software is well coded and is strong enoght for everyday use.

Recommendations to other buyers: Great sync with your channel manager (this is one of my favourite option)

Very easy and simple software. real vaule for your money

Sep 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to operate, simple design, suites for hotels and small spas. very good support as well from the helpers.

Cons: Nothing specific. can have a online or mobile view of the current status of room booking.,

Recommendations to other buyers: full support, good software for best value, easy to use and edit, works very well even with server, best choice for single user as well..

The best support team ever

Jun 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I wanted a Hotel Management software and I chose KW. As I was completely satisfied from the free version, I decided to purchase the standard version (I think I will purchase the Pro version next year, as I want to synchronize it with my booking account).
The software is very easy-to-use, it is perfectly translated in Greek (and other languages), it is affordable enough (150 euros per year for up to 100 beds) and the support team is the most convenient and ready-to-answer support team ever! It is highly costumizable, as you can add the rooms and the equipment, add the reservations and easily choose the suitable room for each client, make and print reports and statistics etc.
I really have not found anything negative until now, as the support team is always there!
Congratulations!

Vendor Response

by Kajware on December 28, 2016

Hi Pinelopi, On behalf of the whole KWHotel Team I would like to thank you for your warm comments! There is no better motivation than to see someone acknowledge your hard work. I hope that surprises waiting for you on our side in 2017 will only improve your opinion about KWHotel! :) Best regards, Mariusz Luzar KWHotel Support Manager