# KWHotel Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is KWHotel the right Hospitality Property Management solution for you? Explore 28 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129404/KWHotel/reviews --- KWHotel 4.3 (28) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of KWHotel Ease of use 4.3 Customer Service 4.4 ## Pros and Cons in Reviews AJ Alona J Operations DirectorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I HIGHLY recommend KWHotel for anyone who needs to keep informed of their reservations, guest data, prices, statistics, invoicing and general management of their hospitality company with one "click".“ June 21, 2021 Farcas D consultantHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Sorry KWHotel team - but your support is pretty much non existent and the prices tha are charged for software that is self hosted is crazy high!“ November 23, 2023 CM Christina M hotel managerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “they forced me to stop our co operation in a very unpolite way, it not normat to raise yr price to old customer 300%“ December 12, 2022 ## Showing most helpful reviews Showing 1-25 of 28 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Diane V. Used the software for: 1-2 years ### "User Friendly" May 11, 2017 5.0 Pros Everything about KWHotel is easy to understand and operate and best of all - you can send any questions via email and they will respond within a few hours with easy to follow steps. Any beginner or professional can operate the program. My husband and I own a Resort and I was thrown into the deep end when it came to booking out our accommodation. I downloaded the free trial and was so impressed with the features, I bought a package. I am a self-taught user and I absolutely love KWHotel. Again, if you get stuck- Just ask and you will get a reply with easy to understand solutions. Teamviewer also a blessing for emergencies!!! Review Source AJ Alona J. Operations Director Hospitality Used the software for: 2+ years ### "The best Hotel management software out there! " June 21, 2021 5.0 Seven stars!!! Pros I am the manager/owner of two hospitality companies. In the past, I have worked in large hotel chains with the most expensive Hospitality programs and when I created my own companies, I needed all the features of a good program, without the prohibiting cost most brought with them... Then I found KWHotel in 2016...! I started with the free option to see if it suited my needs and then quickly moved on to the Pro version. The interface is easy to navigate, the calendar view is all-inclusive, the program's features include everything a hotel/villa management/apartment rental company may need (web access, mobile App, OTA sync, channel manager etc) and more, all with very easy navigation and setting up process! The support center (which is probably the most important aspect of a software program) is the best I have come across in ANY sector, with immediate response, well-informed personnel and the INVALUABLE feeling that if something goes wrong, then it will be set right in no time at all! I HIGHLY recommend KWHotel for anyone who needs to keep informed of their reservations, guest data, prices, statistics, invoicing and general management of their hospitality company with one "click". We at Messinian Luxury and Messinian Nest would be lost without it! Cons Nothing! Everything works for us and we keep finding features that help us more and more with our reseervations management and villa operations. Review Source Response from Kajware June 24, 2021 Alona, thank you so much for your kind words! That soft breeze of positive energy is always truly rewarding! You can expect much more from our Team in the upcoming years - we're planning lots of exciting solutions for hoteliers around the world :) Have a great day! Mariusz Luzar KWHotel Team RP Regina P. Owner Hospitality Used the software for: 2+ years ### "Buyer beware" March 30, 2019 2.0 Pros Once it's all set up and nothing goes wrong, it's easy to use. I like the option to use their free version before deciding to buy. Cons Setup is a nightmare and customer support is horrible. They have very little online help and what they do have is constantly changing because they are still in the process of changing their program. Twice their server has gone down on a Friday. I had no way of viewing my calendar or running my motel until the following Tuesday because they don't work weekends and they are on Poland time and I am on USA time! As you know, loosing all of your reservations is an absolute nightmare! Especially for several days over the weekend. Also, they sold me the mobile app knowing it didn't work. Then, the next year, the added the mobile app fee on my subscription again. I am not very tech savvy and I know nothing about HTTP so, Initially I gladly paid an extra fee to have their online reservation system set up on my website. This took a few months. Last October, they changed their server and now nothing seems to work. And, to top it off, they made me pay their extra fee a second time to get the online reservation set up on my website again. And after a few months, I had to get belligerent just to get them to do it. Now, it's been 6 months and it still doesn't work! Every time I open the program on my computer I cringe in fear that something will go wrong and I'll have to deal with the one email a day conversation or the 3am phone call trying to get whatever it is fixed. Review Source DV Dim V. Manager Hospitality Used the software for: 2+ years ### "Excellent software , value for money" September 16, 2017 5.0 Problem solver..extremely useful in that rate ,high quality . Has functions which make it valuable asset in a small company Pros Perfect choice for small/medium size hostels and hotels. Easy to learn-Very good interface Good functions ( reservations, room plan , basic but solid reports) Automatic updates Good Support-Customization of various reports Good Connectivity with various third party softwares. Server backup ( optional but highly recommended) Price and benefits you get. It is clear that the software has been created by people understanding the needs of a small -medium size property . Cons The mobile app needs improvement . Also the web interface could be better. Apart from that maybe some functions should be added in the future ,nothing which downgrades the quality thought. Review Source Response from Kajware September 18, 2017 Hi Dim! It was a pleasure to read your review for KWHotel. It is always exciting to see the pros but I also have good news about the cons. Both the mobile and web apps are currently undergoing major improvements so hopefully the cons mentioned will soon become a remnant of the past for you! Cheers, Mariusz Luzar KWHotel Support Team Manager CM Christina M. hotel manager Hospitality Used the software for: 2+ years ### "crazy expensive product " December 12, 2022 5.0 they forced me to stop our co operation in a very unpolite way, it not normat to raise yr price to old customer 300% Pros good customer service and many oprions to choose from Cons i use it for more than 5 years and from 2022 everything has changed. they charge for everything i mean everything , they want 5e/month to keep yr access to your database , when you dont have an active licence, tho one i have payed for! for 2023 the prices are 300% higher, unbelievable Review Source VR Verified Reviewer consultant Hospitality Used the software for: 2+ years ### "A mediocre PMS written by junior devs as a weekend project" November 23, 2023 1.0 Pros It.. keeps your reservation and usually syncs well between providers Cons Sorry KWHotel team - but your support is pretty much non existent and the prices tha are charged for software that is self hosted is crazy high! The competition is miles ahead. Review Source VR Verified Reviewer VP Revenue Management Used the software for: 1-2 years ### "A great platform that works well for small hotels" July 3, 2018 4.0 Pros The system is a good product for those hotels who do not have a large complicated operation, it is a PMS that would be a good place to start and it has some good reporting and great flexibility. A very affordable product. Cons The system is a good starting point but it lacks some key functions, it has been designed for the smaller less experienced property in mind, the system does have the opportunity to grow and be an all-rounder platform, but it needs to have further development. Review Source oG omar G. Manager Hospitality Used the software for: 2+ years ### "It made my work SO easy!" March 18, 2019 5.0 I have been using it for 4 years and it really made my work easier. It is reliable and very easy to learn (my colleagues all learned it quite fast). The team is doing a great job and offers quick assistance whenever needed. Thumbs up Pros That it is so easy to learn, reliable and accessible from many computers Cons That it runs slow when the internet connexion is bad Review Source MR Michael R. Owner Used the software for: 2+ years ### "Cheap Rooms Guesthouse Patong is a 14 unit Guesthouse. KW is easy. Accurate. Reliable." May 7, 2018 5.0 Pros The free version is perfect. If we had a credit card, I'd buy the Pro version. The scheduling, reservation is what exactly we need. Cons I'd like it to interface with my Android on cloud. But I think that's the Pro version. We do not have a credit card. Review Source Luis C. Profesor - Investigador Accounting Used the software for: 6-12 months ### "management optimization" August 26, 2018 5.0 Ease to work in real time in times of dynamic changes that require timely and accurate decisions for the success of the hotel business. Pros the functionality for tourists to make their reservations. Cons the modules for the control of the locks of rooms, the management of restaurants and of accountability are additional Review Source MB Michael B. Hotelier Hospitality Used the software for: 2+ years ### "Katastrope, nie wieder" May 5, 2022 2.0 Ich Kämpfe seit zwei Jahren und schreibe berichte über Fehler in der Software mit der Bitte um Behebung (ich betreibe quasi kostenlose Fehlersuche und bin Tippgeber für die Entwicklung) da ist aber seitens der Programmierer kein Interesse das Programm zu verbessern... Es ist völlig egal Das ist eine Blamage!! Pros Am Anfang war es der gunstige Preis, bei dem man über viele Fehler hinwegsehen konnte, dieser hat sich aber erheblich erhöht. Cons Ständig hängt sich die Software auf, Ist sehr langsam, nicht innovativ, hässliches Design, dauernde Fehlermeldungen der Schnittstelle. Kundensupport ist unterirdisch schlecht. Nur Telefonieren, ohne Technisches Verständnis oder Erfahrung in der Hottelerie. Review Source PW Peter W. Hotelier Used the software for: ### "Very generous company for offering free plan with almost all basic(+some advance feature&report)." June 21, 2017 5.0 Easier booking/reservation, tracking customer history&information, many types&useful reports. And it is FREE. Pros 1\. Even with free version, you will get almost every basic things a hotelier need 2. Cheap standard and pro plan for more functionality 3. Many features and reports 4. Responsive support team Review Source Response from Kajware June 21, 2017 Hi Peter! Thank you so much for your feedback. Such messages always make us smiling ever more! I can assure you that with the upcoming 0.47 update of all KWHotel versions, we intend to bring you even more joy with the hotel management :) YL Yetzabel L. Reservations manager Hospitality Used the software for: 1-2 years ### "Excellent software, five stars!!!" September 2, 2016 5.0 Pros Product is excellent to manage all reservations and the room allocations. It has lots of features even if your hotel has a conference room like ours where you can also manage all meetings and events bookings. No slight chance of overbooking risks. Can be connected to a channel manager. The team viewer support feature is great as you can connect with the team in Poland in case of any problem ( this never happens !)and they will look into it. They can also guide you through the system via this feature. Cons I like everything. Nothing negative to say. Maybe it would be good to have a feature where we are able to print out an updated guests list at any time. Review Source PK Pinelopi K. Used the software for: ### "The best support team ever" June 25, 2015 5.0 I wanted a Hotel Management software and I chose KW. As I was completely satisfied from the free version, I decided to purchase the standard version (I think I will purchase the Pro version next year, as I want to synchronize it with my booking account). The software is very easy-to-use, it is perfectly translated in Greek (and other languages), it is affordable enough (150 euros per year for up to 100 beds) and the support team is the most convenient and ready-to-answer support team ever! It is highly costumizable, as you can add the rooms and the equipment, add the reservations and easily choose the suitable room for each client, make and print reports and statistics etc. I really have not found anything negative until now, as the support team is always there! Congratulations! Review Source Response from Kajware December 28, 2016 Hi Pinelopi, On behalf of the whole KWHotel Team I would like to thank you for your warm comments! There is no better motivation than to see someone acknowledge your hard work. I hope that surprises waiting for you on our side in 2017 will only improve your opinion about KWHotel! :) Best regards, Mariusz Luzar KWHotel Support Manager DM Dejan M. Owner Real Estate Used the software for: 2+ years ### "Good software for fair price" September 2, 2016 4.5 Pros KW hotel has flexibility to be used both for hostel an apartments businesses, it is simple and straightforward. You can also order tailor made solutions. But the best thing is support that you get almost instanteniosly. Cons Reporting module could be much better. Reporting by booker, by country and by room type. Review Source jH john H. CEO Hospitality Used the software for: 2+ years ### "A answer to your front desk problems" September 3, 2016 4.5 Pros it has everything you want from a diary system, it is easy to use, very informative, it gives a at a glance view of what is happening in your hotel/guesthouse. Cons KW hotels is a superb software and support company, it gives a fast reliable and informed service fo the end user. Review Source SP Steve P. Owner Hospitality Used the software for: I used a free trial ### "Unstable is an understatement" June 19, 2019 2.0 Hoterl PMS with OTA and web integration Pros Nothing - I take a free version to evaluate suitabileity, if suitable I would go on to purchase the software, in this case I WOULD NOT !! Set up wizard take you through basic set up of VAT and rooms, then proceedes o forget room types that you have defined and forget the VAT leaving me questioning what it MIGHT do with reservations entered. Despite selecting English language some screens displayed Polish Text (ok if you happen to have Native Polish speaking staff) Cons Only the Screen colours, the product was too unstable to test, I notice a significant number of positive reviews have thee reviewers name as REDACTED - that in ist own right should have told me it wasn't going to be worth the effort Review Source BG Beverly G. Owner Hospitality Used the software for: Less than 6 months ### "Worst customer service ever. " October 12, 2016 1.0 Software is simple but technicians CANNOT troubleshoot their product. Located in Poland so no one is available for any assistance unless you stay up until 3am EST when you have questions or issues. Three months and still unable to integrate my PayPal into their software on my website. No communication as to what is happening if you don't contact them. However, they do take your money no problem through PayPal to pay for services they offer but do not provide. Very disappointed overall. We are a simple, small hostel which makes this all the more frustrating. Pros User friendly interface Cons Everything regarding customer service and technical assistance is sub-par. Review Source EB Ervin B. CEO Hospitality Used the software for: 2+ years ### "Very practical and easy to use software" September 2, 2016 5.0 Pros It is very easy to use, very intuitive software, allows for integration with other software Cons The thing I like least about the product and the vendor is that is a new company and needs several updates in order to match up with possible improvements to the software Review Source VK Vladislav K. Owner Hospitality Used the software for: 2+ years ### "Excellent Reservation software. Highly recommended" September 3, 2016 5.0 Pros KW Hotel software is easy to setup and use, and it includes a large number of features on par with many of its larger competitors but at a fraction of the cost. Cons Software crashes on extremely rare occasions but it is usually fixed by restarting the program. Review Source EBM Edeane Bryan M. Office Manager Hospitality Used the software for: 2+ years ### "Great Product!!" September 3, 2016 5.0 Pros It is very easy to use, you can train someone very easily with it. There support team is always there to help you when you need them. Cons Our structure has a very slow internet. It is very difficult at times to maintain a stable connection with our server. Review Source sN sylvain N. owner Hospitality Used the software for: Less than 6 months ### "Nice and simple" October 22, 2016 5.0 We have been using kwHotelPro for 4 years now, and are very happy with the software. once installed and customized it is simple and safe to use. We definetly like the way we could customize booking confirmation emails to be easily sent to each customer, regarding the different kind of room they booked, if they used a gift certificate or not ... Pros \- the safe storage of clients informations on kwHotel database - the customised xml booking confirmation. - the user-friendly interface - the manuel procided for installing and configuring kwHotel Cons \- it sometime takes time to load the database Review Source RM Ravi M. Owner Medical Practice Used the software for: 2+ years ### "Very easy and simple software. real vaule for your money" September 2, 2016 5.0 Pros Easy to operate, simple design, suites for hotels and small spas. very good support as well from the helpers. Cons Nothing specific. can have a online or mobile view of the current status of room booking., Review Source VV Virgilio V. IT Manager Hospitality Used the software for: 1-2 years ### "Awesome product plus great support" September 2, 2016 4.5 Pros Software is well done and works flawlessly in every situation, but most of all it has all the features of the expensive ones with a cheap price. What more ? SQL compatibility, which means that you can use data for other personal applications... that's great! Cons software is well coded and is strong enoght for everyday use. Review Source KC KAREN C. Office Manager Real Estate Used the software for: 2+ years ### "Briefly summarize your experience with this product." September 3, 2016 5.0 Pros It make my jobs easier and it has a great support team. Cons It was a bit challenging to set up in the beginning. But I have been using these products for 5 years now. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.