Who Uses This Software?

We help owners and operators of hotels, apartments, motels, B&Bs, resorts and vacation rentals distribute their rooms via online channels and increase number of bookings and revenue.


Average Ratings

231 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $80.00/month
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • STAAH
  • www.staah.com
  • Founded 2008
  • New Zealand

About STAAH Channel Manager

Increase you online Revenue with a High performance Channel manager for operators of Hotels, B&Bs, Motels, Apartments and Resorts. Connect to over 100 online channels such as Booking.com, Agoda, Expedia, Tripadvisor, Traveloka, Makemytrip, Goibibo and many more. All online channels are updated automatically in real time when you make changes, eliminating double bookings.


STAAH Channel Manager Features

  • Campaign Management
  • Channel Analytics
  • Incentive Management
  • Inventory Control
  • Lead Management
  • Opportunity Management
  • Order Management
  • Partner Management
  • Product Management
  • Reseller Management

STAAH Channel Manager Reviews Recently Reviewed!


Excellent Staff

Nov 30, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Centralized, Manage & Monitor availability & rates on Online Travel Agent in one click with channel manager - STAAH. It also come with mobile apps, this is the thing i need to admire & praise.

Cons: I do like the improvement, but appreciate if you can announce the new features through email so i can present to our staff. I have do manual guide for them but if it's major changes, it would be consume time for me work out on manual guide. Other than announcement, i also suggest if STAAH can provide every section of up-to-date features for my staff review.

Overall: Staff Experience:

Jamie has show her enthusiasm & professionalism in booking engine & marketing strategies, she was expertise on IT knowledge such as communication tools, HTML coding & etc. She also a good tutor & take initiative to follow up client regularly. I have learned a lot valuable knowledge, it is good to know & discover the latest market trend from her. She has success show STAAH is a part of valuable & trustworthy of channel manager

Group Admin Login experience:

1) Home page -Profile icon doesn't show logout annotation while others page such as properties & group stats was appear.

2) Settings - It kinda weird if home are insert to selective section, display setting not sure what can do for it. Also it doesn't have change password function.

3) Category merging - Search property & properties category merge it together if possible, search property are very useful but if it can display all properties at the first then sort out, it will be more convenient for us to manage properties.

4) Properties category - Properties overview looks good, but appreciate if can add a button which is login to specific property admin page instead of click the properties to login would be more perfect.

Admin Page Experience:

1) Simplify the words more efficient for us to navigate the right category, such as instant - Channel Manager, Convertdirect - Hotel Website. As you know, Our staff knowledge & reading language are limited & prefer make it ease/simple for them to navigate the right category.

2) Channel Email Format - I would like to request if the voucher that sent to us are breakdown the commission that charge by Online Travel Agent so it easy for my account department to monitoring.

3) Event Calendar - Add Insert the date range to the calendar instead of click 1 by 1 to the date, we do have promotion if such as chinese new year promotion, we would like to remark say whole week, however we have no choice click 1 by 1 to the date. Imagine if the promotion long running for 1 month, hence we have to click 31 times to set the event flag.

4) Inventory grid - I have try copy across, it works well but it just can begin from the current date, unless bulk update from the date range you desired. Copy & paste function not sure is my problem or system problem, because i try copy & paste but it doesn't show the amount that desired rectify, same with Bulk Update > Rates> Update rate. Availability also do not have copy & paste function too.

Recommendations to other buyers: I suggest that any features that need to be highlight can make it in video tutorial.

Vendor Response

by STAAH on November 30, 2016

Hi Alex, thank you for your detailed feedback. We will review this with the team and make improvements.

Crucial part of the Puzzle

Aug 17, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Allows you to stream line your business and increases your chances of making a success of it significantly

Cons: Nothing negative to say.

Overall: In today's business climate, to Succeed you require the right tools and people to make this happen. STAAH delivers on both. Working with smart people that delivers a standout online presence is crucial but even better is the STAAH channel manager.

If you are from the hotel and accommodation sector you will understand the variable's and challenges that you are faced daily with bookings, pricing, availability and managing OTA sites.

STAAH channel manger is the tool to stream line these tasks to take advantage of increase direct bookings which increases revenue and allows saved time to spend in other areas of your business. It doesn't stop there! STAAH is continuously investing in development producing smart tools to improve processes. These guys really are smart!

In business, sure you need the right solution but it's also about the people and support. STAAH makes you feel like they are on your side and part of your team. Certainly STAAH is an important part of the puzzle at the Arista Group.

Recommendations to other buyers: If you are in the accommodation sector this is the product for you

Vendor Response

by STAAH on August 19, 2016

Thank you for your kind words Mike. We really appreciate your review.

CPG Hotels New Zealand STAAH Review

Jul 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its quick and easy to understand.

All too often in this industry we are left to "figure stuff out", STAAH have made this very easy to "figure out", although, they actually have people on hand to help you, on the phone, some system providers are email only, STAAH is on the end of the phone, which makes a huge difference in this day of "instant communication"

Cons: cant think of any to be honest.

Overall: From the start the process was easy, and the system easy to navigate around.

The support staff are always on hand to answer my simplest of questions.

We transferred 5 hotels from another system to STAAH and required this to be done within a 2 day window, given it was a Friday at 4pm we asked for this to be processed, and STAAH did it, without question or complications.

We continue to add hotels to our group, and STAAH always come to the party with the set up and link them up very quickly to OTA's.

The ease of the system is great, and quick.

Recommendations to other buyers: Enjoy it, use to its potential. The upgrades and changes they make from feedback we offer is fantastic.

Vendor Response

by STAAH on July 07, 2016

Chris, thank you for your feedback. It is always a pleasure to work with one of New Zealand's leading Hotels.

Support is number one!

Jun 12, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: No major issues, and when there are (as there almost always are) the communication is very clear and timely and fixed as soon as they can.

Good and easy to use, and always updating the software to make things easier to use based on our needs, and the changing market needs

Cons: Could connect to more PMS systems but they are also working on these as a whole and also on requests when needed

Overall: Having worked for large, hotel chains my requests for system functionality, and looks and response time are complex sometimes. The team from STAAH have been outstanding to solve everything and exceed my expectations. Working day and night to get things done.

Also the non-STAAH related contact, whats happening in the industry, or hints to do things better is invaluable - more than just a channel manager; a business advisor.

Vendor Response

by STAAH on June 13, 2016

Thank you Troy for your kind words, your review is greatly appreciated.

Excellent Service : A Single Easier Platform to Manage all Online Travel Portals

Jun 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very easy to operate.

We can maximize online presence, enhance occupancy and rates without any risks of overbooking.

We get all information on the dashboard which makes it easy to keep track on hotels performance.

Cons: Although everything is fine But many times getting issue with the reservation rates on vouchers, special the including tax rates. (i know it's technical issue)

Overall: It's a great experience to work with STAAH and STAAH Team, Specially Manoj and Deepak who always ready to help any time, both of them very professional and energetic.

Recommendations to other buyers: Suggesting you to tie up with new last minute OTA's like roomstonite, nitestay etc.

Vendor Response

by STAAH on June 14, 2016

Thank you Parul for your review and kind words. We are aware of the voucher discrepancy, which relates to one OTA, but as the modification happens on that OTA after and separately from the inventory update in STAAH it is unfortunately beyond our control.
Thank you also for your OTA suggestions. We consider all integration requests as part of our ongoing expansion program and will keep you informed as new OTAs come online.

One Shop Stop for managing all your online bookings ! The best a hotel Can Get !

Feb 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It has been a wonderful experience dealing with Staah and especially with the representative. We have been using Staah from the past 4 years and the results that are driven out have been excellent. Of course it is a channel manager but it doesn't end there, lot of features that would actually ensure that your hotel does the best of revenues and also helps in keeping a tract on what competition. Staah also help in ensuring that your website also produces revenues and with the new features like watch my rate it ensures that conversion happen on your website. Product ofcourse is great but the service team is excellent, give them a call and they are there to solve any problems. So just to tell you Staah is wonderful channel manager to opt for and I vouch for them.

Vendor Response

by STAAH on February 28, 2017

Vinod, thank you very much for your review! We're happy to hear that our products helped your business. We will continue to roll out more features to help properties increase their revenue.

Simple & Highly Efficient

Jun 24, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: After sales support

Ease of Use

High Efficiency of the system to distribute Rate & Inventory

Appropriate Reporting structure

Cons: Experience on Mobile & Tablets needs to be improvised

Overall: Revnomix solutions team has been using STAAH Channel Manager installation close to 25 hotels over a period of 1 Year.

With Increasing complexity around Online World, Staah Channel Manager is very simple to use & highly effective tool which helps us to deliver our work efficiently. Also Simplistic nature of system doesn't need long training hrs to be spent.

The entire process from SALES SUPPORT >DEMO > INTEGRATION > AFTER SALES SUPPORT is proactively managed by team to deliver desired results of Inventory & rate distribution.

Over all above features motivates our team to use STAAH regularly to drive desired results.

Recommendations to other buyers: More Integration with Major Property Management System to reflect LIVE inventory online

Vendor Response

by STAAH on June 29, 2016

Thank you for your feedback Sainath. STAAH connects to over 50 Property Management Systems. Please do let us know if you like us to integrate with a specific provider and we will try our best to integrate.

Get Staah & Get Increased in Room Night with Excellent Support Team

Mar 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy & very user frendly.

Cons: Quick Update.

Overall: Since we have moved to Staah as a Channel Manager its so easy & simple to manage Rates & Inventory, Which actually help me to increase the Room Revenue & Archive our Targets.

With Staah No Error & No Down Time. Their 24hrs Excellent support team always ready to help us & guide us.

I have increased my Online Room Nights from 15% to 30% in all Location across India.

Their Booking Engine is really WOW which also help me to get the guest booked rooms within a 2 mints.

Staah also come up with many think which are very helpful for us.

Last not the least. As per the Market Staah is very much in the Budjet in term of the commercials.

Recommendations to other buyers: No Staah has to come up where we can update the Promotions also from Staah for all online portals.

Vendor Response

by STAAH on March 22, 2017

Sameer,Thank you for your positive comments. We are excited that you have chosen STAAH in your journey to increase revenue for your hotel group.

Great Team and Great Support from Both Sales and Technical Team

Mar 24, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Nice Software developed, easy technology from user point of view, Nice and Professional Training and Team to support all time. Great deal.

Cons: Online Promotions to update via Channel Manager for OTAs

Overall: VINCA HOTELS are proud to be associated with one of great team of STAAH and it was nice coordinating with the support team.

You and your back end team has really supported very professional and provided great training and tools to Set Up Channel Manager to manage online revenue of Vinca Hotels.

We are live with 3 Units for Channel Manager AND Booking Engine to start now.

Looking forward to stay in touch and hope to add more properties soon in near future.

THANK YOU STAAH !!!

Best regards,

Vinca Hotels !!!

Recommendations to other buyers: No, I have used STAAH since 2011 and I am confident to use it always.

Vendor Response

by STAAH on March 28, 2017

Mehul, Your comments are valuable to us. Thank you.

Helpfull software but can be improved

Jun 13, 2016
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: when working correct it saves some time and manual work

Cons: multi language feature full of bugs

Overall: Extremly long setup time some employees have not been trained well at time of setuo, BE translation not complete and not sufficient, sometimes reservations do not arrive to PMS

Recommendations to other buyers: was presented as New Zealand company but all support and sales comes from India and makes it more difficult to deal with

Vendor Response

by STAAH on June 14, 2016

Thank you for your review Harald. We are naturally sorry to hear of the problems you¿ve encountered. We worked to setup your property as quickly as possible but there were unfortunately some issues with the PMS connection initially, most of which were out of our control and all we believe are now resolved. We have checked our updates to your PMS and can confirm they are immediate.
We acknowledge the shortcomings of translation on our booking engine and we are working to improve this as part of our continuous improvement program.
And whilst we are a New Zealand company we have support teams around the world, including India. When a support ticket is raised, we assign staff to help customers based on staff expertise, location and time zone.
For any further queries, please contact support@STAAH.com and we will help in every way we can.

resolving in overbooking issue

Jul 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: most probable we can operate all online travel-agent via one OTA Through M/s.Staah

And We Can easily Open And close Inventory according hotel position

its very easy to access and very cooperative Channel manager

at the spot they found we fount any trouble , immediately they will take action and resolve our issues immediately

we feel M/s.Staah Is most friendly and helpful to operate OTA(Online Line Travel Agent)

Cons: We Don't found anything Least about M/s.Staah

100% Satisfactory

Overall: We are feeling total very comfortable M/s.Staah , and we are receiving more over 35% of booking daily From and we are feeling 100% fulfilled with Staah

Recommendations to other buyers: All Going fine And You Have Made It Very Easy In latest version , so keep going

Vendor Response

by STAAH on February 12, 2017

Jaya, we are happy to hear that we help you eliminate overbooking issues and increase number of bookings. Thanks for choosing STAAH!

Excellent Channel Manager & Booking Engine (Achieve your Targets)

Jun 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its all features & very user friendly.

Creation of Promotions. Updating Rates & Inventory.

Cons: Doing the initial set-up. Which i think is little tds process.

Overall: Since Past 2 + years i'm using Staah & Staah Max as a Channel Manager & Booking Engine.

Its excellent user friendly & we convenient any all ways. After connecting with Staah Our Online Revenue has increased by 80% which is remarkable.

Recommendations to other buyers: I want staah the first should come up where we can create online promotions directly by passing the extra-net. I think its possible.

Vendor Response

by STAAH on June 16, 2016

Thank you Sameer for your review and kind words, it's greatly appreciated. Please send more details of your suggestion regarding promotions to marketing@staah.com and we will certainly consider it as part of our continuous improvement program.

Grand Residency Bandra

Jun 20, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy Navigations

Clutter free screens

User friendly

Customer service

Connectivity

Cons: Report needs improvement

Mobile app needs improvement

Live connect with PMS

Overall: So far it's been fantastic. The ease of functions and less complication makes it user friendly and gives sense of confidence

Recommendations to other buyers: I have not used staah max....that is where actually most of the complicated stuff is present and so are the challenges...in a way the products real strength will be tested there against the big guys.

Vendor Response

by STAAH on June 20, 2016

Thank you Ovais, we really appreciate you taking the time to leave a review. And we take on board your comments regarding reports and the mobile app. We are continuously developing our products and will keep you informed as new features and improvements are released.

Brilliant Customer Service

Jul 07, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to update your pricing and the software is very trustworthy. So far we've had very few glitches between Staah and our reservation programme Smart Fx.

Cons: Now that the lay-out has changed it's a little tricky finding your way around the site. I'm sure I'll get used to it soon enough.

Overall: Great software and it's easy to update prices. Absolutely brilliant customer service (especially Shaila & Cheyenne). They are always quick to respond to questions, however little or large and so happy to help.

Recommendations to other buyers: Recommend it to anyone! Whether it's a small or large business you're running, I'm pretty sure Staah can offer you the right product.

Vendor Response

by STAAH on July 08, 2016

Hilde, thank you so much for your kind words. Your review is much appreciated.

Fantastic Software

Jun 13, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A Great Channel Manager with excellent feature for Bulk update and reports

Cons: Need to have a facility to Stop Sell or to Control Inventory for a particular Channel when need

Overall: Its a very user-friendly software. Fastest updated in just one click. Accurate mapping which makes the Hotelier work easy and time saving.

Recommendations to other buyers: When a Booking is Cancel it need to feature on the Channel manager also as it helps to manage the Inventory and also gets accurate report.

Vendor Response

by STAAH on June 13, 2016

Thank you very much for your review Darshana, it's greatly appreciated. I believe the Stop Sell functionality you need is already available. Please visit the following page on our website and let us know if you need any further help: http://www.staah.com/channel_manager_stop_sell_limit.htm.

Happy with STAAH

Jun 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and manage.Tasks can be completed in one go.It has made room inventory,room rate management an easy process.

Cons: We have found staah so effective that we cant say there are any cons to its software.

Makes work a lot easier.

Overall: Staah is one of the best channel managers.Our experience of using staah as a channel manager has been a smooth and effective one.

Highly recommended for other hotel properties to go in for Staah as channel manager.

Recommendations to other buyers: Advise hotels who do not have it,to go for it.Really cost and time effective.This software is almost perfect.

Vendor Response

by STAAH on June 20, 2016

Thank you very Samson, it is wonderful to hear you're so pleased with our channel manager. Thank you for taking the time to leave a review.

Simply the best!

Jul 12, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support is first rate. The technicians seem patient and knowledgeable and STAAH keeps our contact personal and can talk to us on our level of understanding.

Cons: I honestly can't think of anything I don't like or may need improving.

We have 2 Motels running this software.

At a previous motel we also switched to STAAH

Overall: I find STAAH very easy to use. Any updates are always logical and seamless. STAAH integrates with our motel room software perfectly and inventory and price updates are quick and accurate reflecting in an instant on our STAAH hosted website.

Vendor Response

by STAAH on July 14, 2016

Many thanks for your kind words Morgen. We really appreciate you taking your time to review STAAH.

They go the extra mile

Sep 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very easy and simple to use. The screen layouts are self explaining and you can navigate with few clicks. Booking engine is combined in same login so very easy to manage. Mapping is dynamic with channels and rate comparison tool as well as review tool are included in same login. System can handle multiple pictures for property and rooms. You can even use this information to build your own website. Booking engine is completely dynamic and like the PROMO code features.

Overall: I am able to manage rates and inventory with a simple bulk update.

GREAT SUPPORT AND WELL MANAGED

Jun 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easily accessible, very flexible, time saver

Cons: Need to look into rate disparity issues, I suggest that STAAH should have some feature installed which will enable us to check rate disparity.

Overall: STAAH has improved its exposure and its working out well for all of us. Its very simple and can be understood and learnt by any staff who has the willingness to learn. The best part of STAAH is the support that we get for any issues that is brought to their notice. Its very instant and never kept unresolved.

Vendor Response

by STAAH on June 20, 2016

Thank you for your review Richard, it's greatly appreciated. We aware of and monitoring rate disparity, which has been caused by OTAs competing with one another and applying further discounts.

Best Channel Manager and good customer support

Jun 13, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Dashboard is the one which i used to open on every day which gives me a excellent analytical report . This helps me to find out which OTA's not producing

Cons: Mobile app is not that effective, I was not able to update the inventory which gave me a continuous error. I haven't complaint about this as i am comfortable with desktop than mobile app.

Overall: Its user friendly for daily use and liked the customer support extended by Ms. Sejal who is very prompt in attended our issues.

Recommendations to other buyers: No

Vendor Response

by STAAH on June 13, 2016

Thank you very much for your review Damodaran and in particular your feedback on our mobile app, which we will investigate and resolve as soon as possible.

Excellent Product and Service

Feb 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Dashboard, Quick update on OTAs, Customization as per our need and excellent API with international and domestic OTAs

Cons: Daily booking - room night count is not available on dashboard

Overall: I am using STAAH for Ambassador Group of Hotels since many years, its so quick to update Rates and inventory with basic Revenue Management tool in Channel Manager makes it a choice of every hotelier.

I had used many channel manager in past 10 years since I handled so many hotels, but nothing close to STAAH. Tech support team is fantastic, I recommend this product strongly!

Vendor Response

by STAAH on February 19, 2017

Thank you Pramod for your review. We're happy to hear that you are satisfied with STAAH.

Simple and Effective

Jul 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplicity, technical help line, proactive development team

Cons: nothing

Overall: As professional Motel managers we have investigated and compared many channel management systems to introduce to new properties, in our opinion this wins hands downs. The main reason is simplicity of use.

Recommendations to other buyers: When choosing your channel management system, do not only consider what is on offer today, but think of the type of people that is behind the company developing the programme, as technology is changing so fast you need a programme that will keep you up to date and understand the accommodation booking industry.

Vendor Response

by STAAH on July 07, 2016

Selby, thank you so much for your review. You are one of valued clients and we really appreciate your support.

Friendly and Easy to use Software.

Jun 29, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Inventory and rate updation is the most liked feature in this software.

Cons: We do not like the feature of updating the inventory and validity for packages. We have to select each month and update the same which is a tedious job.

Overall: The experience overall is very good. The updated version is quicker and faster. The look of the site is welcoming and easy to use for the clients too.

Recommendations to other buyers: The updating of the packages should be easier and friendly. The booking confirmation voucher of OTA 's should have clear billing instructions.

Vendor Response

by STAAH on July 08, 2016

Meera, thank you for taking your time to review STAAH. We appreciate your feedback and have taken your comments on board.

USER FRIENDLY

Feb 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I joined in St Laurn Hotel Pune from 2014 . Staah was there earlier . Last three years consistently i am using Staah . Very easy to access and very easy to learn for new user of our new staff. Every year implementing new things to update our self to increase revenue . Complete details of OTA generated room nights ,revenue etc . Channel manager and entire team who are in touch with us have put at most support for our two hotels. Thank you so much ..

Recommendations to other buyers: SMS FOR EVERY BOOKING GENERATED AND ZERO INVENTORY SMS ALERT

Vendor Response

by STAAH on February 28, 2017

Shantanu, we appreciate your review and happy to hear that you've enjoyed using STAAH through these years. Thank you for choosing us, I will pass your feedback to the team.

Excellant software

Jun 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Seamless & realtime updates of inventory /rates to OTA channels . This software is the only software which has the capabilities to do so. This meets our requirement of Revenue Optimization which is our main objective.

Cons: NIL its perfect overall

Overall: Software is seamless with realtime updates which makes it as the only channel manager which we at Bawa Group of Hotels have come across.

Recommendations to other buyers: Looking forward to more ongoing enhancement and development of the software

Vendor Response

by STAAH on June 20, 2016

Thank you very much Harmit, this is wonderful to hear. We will certainly keep you informed as we develop and improve our channel manager.

STAAH Review 2016

Jun 18, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: On a day to day basis what we need to do most is to update rates and inventory which is a simple task using STAAH. As all the rate plans get mapped and synced on their own, it makes things much easier to manage. Due to the swift response time of the customer support, the urgent issues are resolved on priority. As all the reservation are received on STAAH, it is easier to check all the reservations as well. As the unit also has access to STAAH they are also able to check reservations on their end.

Cons: The RateStalk feature need to be worked upon in a better manner as some of the data is not up to the mark. It is an important aspect which should be working upon because to do accurate pricing it is important to have correct rates being featured. Secondly we are thankful for the prompt revert by the support team but never heard any apt revert on the technical front.

Overall: STAAH is a channel manager which uses a minimalistic approach to do tasks efficiently. It is very dynamic and intuitive in nature.

Vendor Response

by STAAH on June 20, 2016

Thank you Rahul for your review. We acknowledge that there have been shortcomings with RateSTalk which are addressing. Please escalate any technical issues to support@staah.com and a member of the team will respond to you as soon as possible.

Very efficient

Jun 24, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Executives are very prompt when we raise any issue and respond very well

Emails are answered very quickly

Any complaints addressed are rectified promptly

Cons: At times some fluctuations in the rate disparity occur which do cause inconvenience but when chased through the executives are dealt well.

Overall: We are happy with the services. Its very convenient for us to manage our inventory and rates by a mere click. The product is excellent and do Keep up your good services!

Vendor Response

by STAAH on June 29, 2016

Thank you Mandvi for your review. Your comments make us strive harder for perfection.

Colonial Lodge Motel

Jul 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Cons: The only negative i have experienced is contacting help during the weekends.

Having trouble adding more stars on the review form.

Overall: I chose to go with staah 4 years ago I have never regretted doing so. The Staah website is very easy and straightforward to use. The reallocation of rooms makes life easy, it saves logging into multiple sites. with a simple click you're on business review allowing you to compare business revenue with the previous year. Staah is always looking forward and improving with regular updates.

Vendor Response

by STAAH on July 08, 2016

Many thanks for your review Marris, your comments make us strive harder.

Excellent Software!!

Jun 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: One stop shop for managing all channels effortlessly!! Allowing direct bookings through the hotel's website. Updates rates and inventory quickly.

Cons: Even though the software is updated regularly, details of the changes made in the software are not updated to the user which in turn the user needs to go to the old version for operation.

Overall: One point for getting your rates updated on all OTAs which minimizes time scales making work easy and productive.

Vendor Response

by STAAH on June 29, 2016

Garfield, Your comments make us strive harder for perfection. Thank you!

User Friendly

Jun 13, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: User friendly with many good features.

Cons: On the dash board we need a date drop down to find the productivity as per the period we require. Last Minute rate parameters to be introduced as right now we need to open the rates for last minute manually.

Overall: STAAH as a product is user friendly. The Internet Booking Engine is good and guest pro. Guest can create the booking in some seconds. Their Channel Manager has many good features which others do not have.

Vendor Response

by STAAH on June 13, 2016

Thank you for your review Hormuz and in particular your feedback regarding productivity and last minute rates. We are continuously improving our channel manager and we will certainly consider how to implement your suggestion. Please contact support@staah.com if you have any specific questions.

Staah Review

Jul 07, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy access - and it appears to work really well but don't think I am using all of its features would be great if roadshows are offered once a year and anyone using the system could go to a workshop and go through features, how to make the most of etc

Cons: I am concerned at the moment re how responsive it is - when I use off my iphone 6 it is almost unusable, something I need to address but have no time, there are a few glitches it slides when you are reviewing occupancy so need to ensure the dates move with the occupancy

Overall: I have little experience with these systems but the system seems to do what I need it to do, it would have been very difficult to set up if it had not been for support by Staah staff, they have been great

Vendor Response

by STAAH on July 14, 2016

Jane, Thank you for taking your time to review STAAH. We appreciate your feedback and have taken your comments on board.

It's really good

Jun 19, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's team makes the big difference in a world where there is often little to differentiate between tech.

Overall: We have had an excellent run with the company and solution offered. They helped us sign up with the OTAs and then setup the system for us too. They proactive get back to us and suggest what will work for us better and point out when we are going wrong. Obviously it's their own software that is doing the heavy lifting and which is generating the information they share with us.

Vendor Response

by STAAH on June 20, 2016

Thank you Jimmy for your review and kind words, it's much appreciated.

Staah Review on 16/06/2016

Jun 16, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: At one go we can update rates and inventory on all channels

Cons: Should have more flexibility in terms of co ordination with portals.

Overall: Good working with them. They help us out whenever it is required. We have had some great experience working with Staah primarily because their response has been good. Keep it up!!!!

Vendor Response

by STAAH on June 16, 2016

Thank you Saravana for your review. We are always looking for ways to improve our service. If you have any specific suggestions regarding flexibility of co-ordination with portals, please email marketing@staah.com. Thank you.

Staah The Game Changer in Channel Manager

Jun 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best part of Staah is its very User friendly & it help the Hotel to maximize the Revenue Goals.

Cons: None as on Date....

Overall: Staah is not a Channel Manager but it is a tool which takes your Hotel to the next Level..

It has so many options to plan strategies your open room inventory, maximize your Room Revenue & sell add on benefits even before the Guest walks in

Recommendations to other buyers: Staah is doing great & keep the good work in revolutionize the lChanne Management.

Vendor Response

by STAAH on June 20, 2016

Thank you very much Deepak for your generous review, we really appreciate it.

Excellent and Must software for hotels!!!

Jun 13, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use and gives us the detailed statistics of room nights,revenue and ARR ( all OTA's). The dashboard has all nice and informative graphical presentations.

Cons: Till now I don't see any cons about Staah.

Overall: Well, we at Seasons An apartment hotel Pune have been using Staah from last 2 years. I found it very useful to manage all OTA's through one channel manager. The customer support is also excellent.

Recommendations to other buyers: Alls perfect.

Vendor Response

by STAAH on June 13, 2016

That's great to hear, thank you for the review and your kind words Ashish.

The features of it has improved over time and the team support is always reliable and on time!

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy features-user friendly, just like using a nokia phone. It also eases your work to get datas from all OTAs-everything information needed is displayed in STAAH extranet. The price is also affordable.

Cons: So far so good. The only downfall is that, sometimes when technical issues arise, we are not able to control the room availability on ur own. We would need to contact our market manager and they will do it for you. But Overall, this is nota major disturbance for us.

Overall: Saves time

Vendor Response

by STAAH on October 07, 2017

Thank you Lydia for your review! We appreciate your comment and look forward to maintaining our great relationship.

Wains Hotel Dunedin: Front office Manager

Jul 25, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Managing availability has been the best part of using Staah as our PMS Clarity and Staah are interrelated, which makes it easy to communicate.

Cons: Very often, we have experienced when we get full, bookings still rolled through staah, even after closing availability on Stahh for certain dates, bookings still able to sneak through. Although it has not happened recently.

Overall: The best thing is its very easy to reach Staah technicians over the phone or email and they reply really quickly. Dealings have always been friendly and Staah techs are always willing to help us.

Recommendations to other buyers: Old version was simpler than new version, we still use old version for a lot of stuff. we should receive training manual to use new version more efficiently.

Vendor Response

by STAAH on July 25, 2016

Vibhor, Thank you so much for your review. We really appreciate your feedback and have taken your comments on board.

Overall A Good Experience

Feb 13, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use

Overall: Hotel Dua Continental, Nagpur has been using it since past 3-4 years. All points mentioned above tick the boxes for us. Only point debatable is the monthly price point. With many new channel managers in the market offering attractive packages and ours being a budget hotel having strict marketing budget, a small reduction in the overall package cost will be good. Rest everything else is great.

Vendor Response

by STAAH on February 13, 2017

Ankit, thank you for your feedback and for choosing STAAH. I will pass your comment regarding our pricing to the team.

Very Efficient Product

Jun 18, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Good Support

Cons: Sometimes rate anomalies occur and cause miscommunication between ota and hotel.

Overall: Very useful and well structured software. Very good customer support and solves a very simple and elegant problem.

Recommendations to other buyers: Should have customer management features of auto E mailer to thank guest after their stay. Concise and give report to help with KYC.

Vendor Response

by STAAH on June 20, 2016

Thank you Rahul for your review and also your suggestion regarding auto e-mailer, which we will consider as part of our ongoing continuous improvement program.

User friendly and Highly efficient

Jul 25, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Quick and fast. Booking stats helps us in a long way.

Cons: Need to better the experience on mobile. Also if we could update the extra person rate according to weekday and weekend, we would be more happy!

Overall: We are using this software for almost 3-4 years and are quite happy with their services and customer support. Very convenient to use and manage the rates & rooms inventory just by the click of a button.

Vendor Response

by STAAH on July 25, 2016

Thank you for your review Avadhoot, your feedback is much appreciated.

AMAZING SUPPORT SYSTEM

Mar 05, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: REAL TIME ACCURACY AND USER FRIENDLY

Cons: MAPPING PROCEDURE

Overall: IT HAS BEEN GOD SO FOR. It is very user friendly and easy to use. insights on performance we get has been absolutely fantastic. Real changed on real time is within seconds and inventory distributed across all OTA"s is pooled well. My only request or feedback whatever is channel manager must distrubute across global rather few channels which operator identifies and access should lead to GDS.

Recommendations to other buyers: INCREASE YOUR DISTRIBUTION TO HELP BUSINESSES.

Vendor Response

by STAAH on March 05, 2017

Rajesh, thank you for your review! We're glad that you enjoyed using STAAH. We integrate with over 100 OTAs, as well as leading GDSs. Get in touch if you wish to be connected to these services.

Staah Channel Manager

Jul 21, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use

Cons: Probably training. Although I am about to test this out in a couple of weeks.

Overall: When starting out with Staah, we had a problem with the connection between Staah and Callista.

Both blaming each other. Staah was the one that came forward and helped put things right, even though it wasn't there fault. Admired them for that and have had no problem since.

Ever since then Cheyenne has been most in a helpful, patient manner.

Recommendations to other buyers: I am a show and tell person therefore I would like someone to come to me and teach/show me more.

Vendor Response

by STAAH on February 12, 2017

Gaylene, I'm glad the connect issue has been sorted. It was our pleasure assisting you and getting you connected. I will pass your comment to Cheyenne as well.

Budget Channel Manager

Mar 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Seamless connectivity and easy to use

Cons: Should provide some stats

Overall: Easy to use and navigate. Seamless connectivity with our PMS. Quick response from after sales support in case of any technical error.

Value for money specially if you have strict budget.

Vendor Response

by STAAH on March 06, 2017

Sandeep, thank you for your review! Great to hear that you are satisfied with our support team. We have a detailed analytics and stats built into the system. Please navigate to the "Insights" tab to view your stats. Thanks!

Ramsukh Resorts review

Jun 23, 2016
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly system

Cons: Extra adult & extra child rates cannot be updated as per weekday, weekends, long weekend options for a resort like ours where extra person rates differ as per season.

Overall: Great experience. Excellent customer support. Ms Suvrata has been very helpful always. The software is user friendly.

The only thing missing is-Extra adult & extra child rates cannot be updated as per weekday, weekends, long weekend options for a resort like ours where extra person rates differ as per season.

Vendor Response

by STAAH on June 29, 2016

Thank you Namrata for taking your time to review STAAH. We have taken your comments on board and will revert back to you when we update this functionality.

Excellent while using the software

Jun 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Stop sell option

Cons: When certain portal cannot be configured

Overall: Please the previous version was far better than the new one since it is little complicated while using it.

Recommendations to other buyers: The software is better tahn the regular one which we are using

Vendor Response

by STAAH on June 20, 2016

Thank you for your review Prantik. Please let us know any particular areas of the new extranet which you are finding difficult to use and we will do everything we can to help. We are keen to gather feedback from all properties to help us improve it further.

Best App ever .

Jun 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can update Pricing and occupancy the move.

Cons: Every time you login from your phone it asks for a password.

Overall: One App gives all the information you need. Can login from laptop and syncs with your phone too......

Recommendations to other buyers: One solution, very convenient.

Vendor Response

by STAAH on June 20, 2016

Thank you very much Mihir, we really appreciate your review. Regarding the mobile app, it's important to us that your data is secure so, like many other apps, we have set it to require your password each time you login.

Expanding our reach with Staah

Jul 11, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, functional. The software automatically updates our room availability and that saves time daily during busy periods. Great back-up service from the Staah team is also a plus.

Overall: We needed to expand our web booking platform in order for our business to be available to more potential guests. Without doubt, obtaining Staah software has been a great move for our business allowing us to expand our booking pages and also to securely manage our bookings. Overall our booking system is now more efficient and that allowed us to reach more customers.

Vendor Response

by STAAH on July 14, 2016

Thank you for your feedback Glenn. Your review is much appreciated.

Motel Booking System

Jul 06, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy of use and functionality to incorporate a variety of booking sites to be updated at once. Also makes the changes very quickly.

Cons: The layout is not functional to view and the fact you can not use it on internet explorer. Not practical when setting up a number of promotions on different booking sites.

Overall: We have just finished setting up a new motel complex with Staah and the initial set up was very easy and the customer support was very efficient.

Vendor Response

by STAAH on July 07, 2016

Thank you Jackie for taking your time to review STAAH. We really appreciate your feedback and have taken your comments on board.

Great option to manage all OTA

Jun 18, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to operate

Cons: NOTHING as everything is perfect.

Overall: It is really great option to control all OTA at one point and very user friendly system and this channel management system has offered new vision to OTA business.

Recommendations to other buyers: Should have dynamic pricing options, which is linked with PMS availability.

Vendor Response

by STAAH on June 20, 2016

Thank you Haresh for your review and kind words. Our Max Channel Manager offers dynamic pricing - a member of the team will be in touch to discuss this with you.

User friendly

Jun 19, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's very easy is all I could say .

Cons: There could be more analysis ,waiting to try Staah max .

Overall: It's been a great association with Staah ,there has been continuous improvements in the software with great client support .

Recommendations to other buyers: More analytical data may be .

Vendor Response

by STAAH on June 20, 2016

Thank you Santosh, your review is much appreciated. As you know, we are continuously developing our products and we will certainly consider how the reporting features can be improved.