# STAAH Channel Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is STAAH Channel Manager the right Hotel Channel Management solution for you? Explore 247 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129409/STAAH-Channel-Manager/reviews --- STAAH Channel Manager 4.7 (247) [View alternatives](https://www.capterra.com/p/129409/STAAH-Channel-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of STAAH Channel Manager Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews BG Baris G Hotel ManagerHospitality, 10,001+ employeesUsed the software for: 1-2 years. “STAAH is useful for management of our multiple online rezervation channels from one single management panel.“ November 21, 2020 EG Eduardo G OwnerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “Their support is terrible as they guide you wrongly and waste my time to then figure out that the system is unable to do what they suggest.“ March 5, 2025 MK Marlieke K Founder | Managing DirectorHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “The customer support is amazing.“ January 2, 2022 ED Ella D Reservations and Revenue ManagerHospitality, 51 - 200 employeesUsed the software for: I used a free trial. “During the time that we tried the software, two-way integration with our current PMS was not yet available.“ March 10, 2022 MK Marlieke K Founder | Managing DirectorHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “It does lack some advanced revenue management features some of its competitors offer.“ January 2, 2022 MM Maggie M Revenue ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “Setting restrictions wasn't as straightforward as I thought it should be - you couldn't really tell if they were set up or not.“ January 18, 2022 ## Showing most helpful reviews Showing 1-25 of 247 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rohit B. Duty Manager Hospitality Used the software for: 2+ years ### "Excellent software" January 31, 2020 5.0 Room inventory operation are very smooth for hotel Pros It's very easy to use and we have great opportunity to train others as well I am using since 2018 and it's very helpful for sold out the inventory very quickly and the report which I am getting it's very useful for my revenue department Cons Nothing so far but some time user can defined options should be there accordingly to management and department hierchey Review Source Response from The Access Group February 17, 2020 Hi Rohit, Many thanks for your review, and the trust placed on our solutions. We will pass your feedback to the tech team, as we always look forward to bettering ourselves and improving experience for valued users like you. Thanks again. BG Baris G. Hotel Manager Hospitality Used the software for: 1-2 years ### "STAAH is a great all in one solution for Channel management" November 21, 2020 5.0 STAAH Channel manager solves our multiple reservation channels management problem in an end-to-end fashion. Everything is quite good so far, our overall experience is near to perfect except some minor issues. Pros STAAH is useful for management of our multiple online rezervation channels from one single management panel. We can update the availability, the photos and all the information related with the rooms from STAAH panel and it reflects all updates to the all rezervation channels that are integrated. STAAH is a multi language management platform so that our staff can use it in their own language, which is a great advantage for operations. Cons That would be very useful when a new update is live we are informed about the new features of the update with a brief email since we are informing the realted staff with the new features. It is sometimes hard to recognise the changes and we only update our staff when they report us only when they do not understand a feature which means at least one mista is guaranteed. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing STAAH Channel Manager Our staff could adopt to STAAH faster then other alternatives which was dominant factr in our decision to choose STAAH. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) STAAH was much more extensive in terms of number of sales channels it is integrated and from our tests our staff preferred STAAH that's why we swithed. Review Source EG Eduardo G. Owner Hospitality Used the software for: 1-2 years ### "poor product and bad support " March 5, 2025 1.0 Very poor overall with product quality and support Pros Honestly we keep facing so many limitations of the system and such a bad customer service. Cons System has horrible limitations such as it doesnt allow guests to change dates and we are forced to cancel the booking and put in a new one everytime a guest requests change on dates. Their support is terrible as they guide you wrongly and waste my time to then figure out that the system is unable to do what they suggest. Its really concerning that they put such a poor product out there and market it as a full solution which is very far from being. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing STAAH Channel Manager Suggested by the manager that no longer works with us Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) A new manager suggested to use STAAH but we regret from the start to have done it. Review Source SUR Salah Uddin R. Asst. Manager-Sales Hospitality Used the software for: Less than 6 months ### "Excellent Channel Manager & Great deal for Hotel Online Solutions" August 23, 2020 5.0 All about I would like to say that I like the Staah Channel Manager very much. It is very user friendly and very excellent for using the channel. As a new property they support me a lot to develop the revenue as a will as develop the OTA management. Pros This is my third channel manager which was work in my last organization. The featuring of this channel manager are most attractive and smoothly user use. The Features are channel analytics, inventory control, partner management, product and OTA management are makes your works easier. I believe that if you use this channel to manage the hotel right direction. Also I would like to maintain that STAAH Channel Manager will give you right idea about the Revenue Management. Cons When I was setup the STAAH Channel Manager in my previous work place. During the setup in for my property Channel was build by virtual skype meeting. Is was bit difficult to describe all the information though online. I think they should setup a person in Bangladesh. Reason for choosing STAAH Channel Manager I belief it is very friendly and smooth system to manage your property. Team of Staah are very much caring about your property. Review Source ED Ella D. Reservations and Revenue Manager Hospitality Used the software for: I used a free trial ### "STAAH Channel Manager Review" March 10, 2022 4.0 STAAH is very user friendly and we didn't have much difficulty training the Team to use it. Room and rate distribution is much more efficient vs handling online distribution channels individually via partners' extranets. Pros The ease of use and real-time update of pricing and room allocations are a plus. Haven't had the chance to try it for a longer period of time, but was quite satisfied during the trial phase. Cons During the time that we tried the software, two-way integration with our current PMS was not yet available. Alternatives considered [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing STAAH Channel Manager We are currently using another provider. We only got the chance to use STAAH on a trial phase. Review Source S Olaf L. Director Hospitality Used the software for: Less than 6 months ### "Selling and Onboarding techniques borrowed from the Wild West" December 21, 2019 1.0 I recommend to stay away, there are plenty of 21 century options out there that provide more control and transparency in their dealings. Pros Can't comment. Aborted the Onboarding since key functionality suddenly was out of scope despite previously having been articulated to be included. Cons Sign up to the Channel Manager is conducted filling in .Doc forms and shipping them by email. Very secure when you share business critical user names and passwords for your various OTAs. The Business Development Manager also likes to missell, not only in direct communication but also misleading their PMS partner. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Beds24](https://www.capterra.com/p/123511/Beds24-com/)[SiteMinder](https://www.capterra.com/p/123133/SiteMinder/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing STAAH Channel Manager In fact my PMS/Booking Engine pursued an exclusive Channel Manager partnership with STAAH, so in order not having to swap out the entire backend this was the only option. Switched from [Planyo](https://www.capterra.com/p/125924/Planyo/) On the false promise that STAAH would provide access to Google Hotel Ads in the Channel Management portfolio. Review Source Response from The Access Group February 17, 2020 Dear Olaf, Thank you for your feedback, we are very sorry to hear that you did not have a pleasant experience with STAAH. We do pride ourselves on the service we provide for our 10,000+ clients that we have onboard in over 90 countries. Our success stories listed below are the testimony to our hard work across the globe, helping our clients grow their online distribution and revenue: https://blog.staah.com/category/success-stories It is disappointing to hear that you did not feel the same, we take note of your feedback and wish you every success. Best wishes STAAH Team Anoop A. Area Operations Manager Hospitality Used the software for: 2+ years ### "Super and speedy channel manager" September 13, 2018 5.0 Pros This is an awesome channel manager updates your inventory in just 30 seconds so can avoid over booking cases Cons If a guest kept the payment page open then overbooking can happen Review Source Response from The Access Group September 16, 2018 What a great way to start the week! Thanks for your great review. We will look into the payment page opening. VR Verified Reviewer Market Manager Hospitality Used the software for: 2+ years ### "Best software to increase the hotel revenue" December 23, 2019 5.0 The real time availability of rooms inventory and room rates across different online travel agents is ensured. It is used friendly and also resulted in the increase of direct bookings. Pros It's easy access to get connected with online travel agents like Booking.com, Make My Trip, Cleartrip, Agoda, Travel Guru, etc. Cons Nothing to say in particular however in terms of any new updation the same can be informed through email which will also make us to understand better about the updation. Review Source Response from The Access Group January 17, 2020 Hi, Many thanks for the feedback. We do roll out product updates and release emails. Please mail us at marketing@staah.com so we ensure your registration for these emails. Thank You :-) VR Verified Reviewer Assistant Manager Hospitality Used the software for: Less than 6 months ### "Dynamic Pricing. GDS. 1 Stop solution. Data upload: Easy and Fast. OTA Integration" July 12, 2018 4.0 Dynamic Pricing. GDS. 1 Stop solution. Data upload: Easy and Fast. OTA Integration Pros The best feature is the option to upload Daily pricing. We were struggling with our existing Channel Manager and this came to us as real time problem solver. Dynamic pricing made work easy and reduced manually work substantially. We had used it for some time however had to change the plan to continue for Internal reasons. Cons Easy and clear unavailability of logs for any changes made. Takes time to Bulk upload. Nothing much apart from this as the software is fast and user friendly and can be handled by even a level 1 employee. Review Source Response from The Access Group September 16, 2018 Thanks for your feedback. Great to hear your feedback on the ease of use and performance of the STAAH channel manager. Will pass on your inputs about logs and bulk updates to the technical team. VR Verified Reviewer Marketing Assistant Hospitality Used the software for: 6-12 months ### "Easy and simple to use channel manager" October 25, 2018 5.0 Pros Extremely easy to manage and oversee this software-- All info on dashboard so easy to track your business's performance. Cons Had issues on mobile platform. Could use an update otherwise love it so far. Review Source Response from The Access Group October 28, 2018 Great to hear your feedback on the ease of use and performance of the STAAH channel manager. Will pass on your inputs about mobile platform to the technical team. Thank You. Cheers. DS Damodaran S. Assistant Manager Revenue Hospitality Used the software for: 2+ years ### "Best Channel Manager and good customer support" June 13, 2016 5.0 Its user friendly for daily use and liked the customer support extended by Ms. Sejal who is very prompt in attended our issues. Pros Dashboard is the one which i used to open on every day which gives me a excellent analytical report . This helps me to find out which OTA's not producing Cons Mobile app is not that effective, I was not able to update the inventory which gave me a continuous error. I haven't complaint about this as i am comfortable with desktop than mobile app. Review Source Response from The Access Group June 13, 2016 Thank you very much for your review Damodaran and in particular your feedback on our mobile app, which we will investigate and resolve as soon as possible. SK Sameer K. Revenue Manager Hospitality Used the software for: 2+ years ### "Excellent Channel Manager & Booking Engine (Achieve your Targets) " June 15, 2016 5.0 Since Past 2 + years i'm using Staah & Staah Max as a Channel Manager & Booking Engine. Its excellent user friendly & we convenient any all ways. After connecting with Staah Our Online Revenue has increased by 80% which is remarkable. Pros Its all features & very user friendly. Creation of Promotions. Updating Rates & Inventory. Cons Doing the initial set-up. Which i think is little tds process. Review Source Response from The Access Group June 16, 2016 Thank you Sameer for your review and kind words, it's greatly appreciated. Please send more details of your suggestion regarding promotions to marketing@staah.com and we will certainly consider it as part of our continuous improvement program. SK Samson K. General Manager Hospitality Used the software for: 2+ years ### "Happy with STAAH" June 19, 2016 5.0 Staah is one of the best channel managers.Our experience of using staah as a channel manager has been a smooth and effective one. Highly recommended for other hotel properties to go in for Staah as channel manager. Pros Easy to use and manage.Tasks can be completed in one go.It has made room inventory,room rate management an easy process. Cons We have found staah so effective that we cant say there are any cons to its software. Makes work a lot easier. Review Source Response from The Access Group June 20, 2016 Thank you very Samson, it is wonderful to hear you're so pleased with our channel manager. Thank you for taking the time to leave a review. RS Rohit S. Director Hospitality Used the software for: 2+ years ### "Great Tool for Channel Management" June 15, 2016 5.0 Having worked with couple of other channel managers we switched to Staah for the ease of use and actual performance of the software. Basically all functionalities actually work and the customer support team is very fast and friendly to all our needs. Pros Ease of use Customer Service Team Dashboard Review Source Response from The Access Group June 15, 2016 Thank you so much Rohit for your review and kind words, it's greatly appreciated. SK Sidath K. MD Hospitality Used the software for: 2+ years ### "User friendly channel manager with almost zero bugs " September 16, 2020 5.0 I am happy with the software as it has below mentioned Options. It push data to channels instantly . It has useful reports. Almost zero errors. Pros This is a user-friendly channel manager, It has useful reports as well. Almost all the OTAs could be connected STAAH channel manager. Cons I feel the moble app could be improved furhter. Review Source HM Hormuz M. Busniess Development Manager Hospitality Used the software for: 1-2 years ### "User Friendly" June 13, 2016 5.0 STAAH as a product is user friendly. The Internet Booking Engine is good and guest pro. Guest can create the booking in some seconds. Their Channel Manager has many good features which others do not have. Pros User friendly with many good features. Cons On the dash board we need a date drop down to find the productivity as per the period we require. Last Minute rate parameters to be introduced as right now we need to open the rates for last minute manually. Review Source Response from The Access Group June 13, 2016 Thank you for your review Hormuz and in particular your feedback regarding productivity and last minute rates. We are continuously improving our channel manager and we will certainly consider how to implement your suggestion. Please contact support@staah.com if you have any specific questions. HK Harmit K. Revenue Manager Hospitality Used the software for: 2+ years ### "Excellant software" June 20, 2016 5.0 Software is seamless with realtime updates which makes it as the only channel manager which we at Bawa Group of Hotels have come across. Pros Seamless & realtime updates of inventory /rates to OTA channels . This software is the only software which has the capabilities to do so. This meets our requirement of Revenue Optimization which is our main objective. Cons NIL its perfect overall Review Source Response from The Access Group June 20, 2016 Thank you very much Harmit, this is wonderful to hear. We will certainly keep you informed as we develop and improve our channel manager. LS Lidia S. Finance Manager Hospitality Used the software for: 1-2 years ### "Great support" April 12, 2019 5.0 Pros In accommodate industry, having a fast and reliable channel manager is very important. Staah Channel Manager has shown so far to be reliable, accurate and providing us with great support just when we need it. Cons Provides excellent connection with key online travel agencies like Airbnb, Booking.com, Expedia. Review Source Response from The Access Group April 17, 2019 Hi Lidia, Many thanks for this fantastic review. We are sure you meant for the Cons to be in the Pros too. Thanks once again. AP Ashish P. Asst.Director of Sales Hospitality Used the software for: 2+ years ### "Excellent and Must software for hotels!!!" June 13, 2016 5.0 Well, we at Seasons An apartment hotel Pune have been using Staah from last 2 years. I found it very useful to manage all OTA's through one channel manager. The customer support is also excellent. Pros Very easy to use and gives us the detailed statistics of room nights,revenue and ARR ( all OTA's). The dashboard has all nice and informative graphical presentations. Cons Till now I don't see any cons about Staah. Review Source Response from The Access Group June 13, 2016 That's great to hear, thank you for the review and your kind words Ashish. AM Avadhoot M. Director - Sales & Marketing Hospitality Used the software for: 2+ years ### "User friendly and Highly efficient" July 25, 2016 5.0 We are using this software for almost 3-4 years and are quite happy with their services and customer support. Very convenient to use and manage the rates & rooms inventory just by the click of a button. Pros Quick and fast. Booking stats helps us in a long way. Cons Need to better the experience on mobile. Also if we could update the extra person rate according to weekday and weekend, we would be more happy! Review Source Response from The Access Group July 26, 2016 Thank you for your review Avadhoot, your feedback is much appreciated. SD Sandeep D. Revenue & Reservations Manager Hospitality Used the software for: 2+ years ### "Budget Channel Manager" March 5, 2017 5.0 Easy to use and navigate. Seamless connectivity with our PMS. Quick response from after sales support in case of any technical error. Value for money specially if you have strict budget. Pros Seamless connectivity and easy to use Cons Should provide some stats Review Source Response from The Access Group March 6, 2017 Sandeep, thank you for your review! Great to hear that you are satisfied with our support team. We have a detailed analytics and stats built into the system. Please navigate to the "Insights" tab to view your stats. Thanks! JB Jackie B. Director Hospitality Used the software for: 1-2 years ### "Motel Booking System" July 7, 2016 4.0 We have just finished setting up a new motel complex with Staah and the initial set up was very easy and the customer support was very efficient. Pros Easy of use and functionality to incorporate a variety of booking sites to be updated at once. Also makes the changes very quickly. Cons The layout is not functional to view and the fact you can not use it on internet explorer. Not practical when setting up a number of promotions on different booking sites. Review Source Response from The Access Group July 7, 2016 Thank you Jackie for taking your time to review STAAH. We really appreciate your feedback and have taken your comments on board. PS Prantik S. Rooms Division Manager Hospitality Used the software for: 2+ years ### "Excellent while using the software" June 20, 2016 5.0 Please the previous version was far better than the new one since it is little complicated while using it. Pros Stop sell option Cons When certain portal cannot be configured Review Source Response from The Access Group June 20, 2016 Thank you for your review Prantik. Please let us know any particular areas of the new extranet which you are finding difficult to use and we will do everything we can to help. We are keen to gather feedback from all properties to help us improve it further. SS Santosh S. Front office Manager Used the software for: 2+ years ### "User friendly " June 19, 2016 5.0 It's been a great association with Staah ,there has been continuous improvements in the software with great client support . Pros It's very easy is all I could say . Cons There could be more analysis ,waiting to try Staah max . Review Source Response from The Access Group June 20, 2016 Thank you Santosh, your review is much appreciated. As you know, we are continuously developing our products and we will certainly consider how the reporting features can be improved. MR Martin R. Director Hospitality Used the software for: 6-12 months ### "The Software Hoteliers dream of" May 25, 2017 5.0 \- Increased occupancy - Increased Revenue - Safed Time Pros Staah's channel manager consistently performs well and is easy to use. It has just about every function and operation you can imagine or need. The amazing thing is, the channel manager remain intuitive and not overwhelming Cons It's cloud based so you do need internet access, this is standard though across most software we've looked at. Review Source Response from The Access Group June 11, 2017 Thank you for your review Martin. We're glad to hear that our system is easy to use! Similar Products Featured