# Q-Book Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Q-Book Software - reviews, pricing plans, popular comparisons to other Reservations products and more.

Source: https://www.capterra.com/p/129421/Q-Book

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# 

 Q-Book Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on August 24, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Q-Book

## What is Q-Book?

Make the bold move to a brand new Online Booking System with no contracts, commission or crazy prices; probably the best move you'll ever make! • No Contracts or Crazy Prices • Free Connections to Booking.com etc.. • No Charges for the Channel Manager • Free Connection to Google • Free Connection to Stripe, Worldpay, Elavon etc.. • UK National Reservation Platform • No Charges for New App & Messaging Service • Stress Free Migration

## What is Q-Book used for?

[Reservations](https://www.capterra.com/reservations-software/)

Overall rating

Based on 7 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

£9

Per Feature, Per Month

Free trial  
available

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Do you work for Q-Book?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.queensboroughgroup.co.uk&name=Q-Book)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Q-Book

3.3 (7)

VS.

[4.8 (1,124)](https://www.capterra.com/p/138689/Booqable/reviews/)

Starting Price

£9

Per Feature, Per Month

Starting Price

$29

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.3 (7)

Ease Of Use

4.8 (5,739)

Value For Money

3.8 (6)

Value For Money

4.7 (3,523)

Customer Service

3.9 (7)

Customer Service

4.8 (3,254)

## Q-Book alternatives

Highest Rated

[4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/)

Starting price

Contact vendor for pricing

[4.5 (1,282)](https://www.capterra.com/p/131924/Lodgify/reviews/)

Starting price

$16.00

Per User, Per Month

[4.8 (524)](https://www.capterra.com/p/163474/WeTravel/reviews/)

Starting price

$79.00

Per User, Per Month

[4.8 (427)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/)

Starting price

$30.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/129421/Q-Book/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Booking Notes

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Keep notes on the specifics of a reservation including customer information and special requests

Customer Support

1.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Provide online support for your customers through live chat or help desk functionality

Group Reservations

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

The ability to reserve times in groups.

Online Booking

1.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Book meetings and appointments through a website or digital platform

Payment Processing

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Accept, record, and reconcile financial transactions

Promotions Management

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Design, communicate, and distribute incentives to perform a specific action

Q-Book 38 features

Define levels of authorization for access to specific files or systems

Allows businesses to offer customers reservations for a variety of activities.

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Create, manage, and send invoices or bills to customers

Create, update, and manage bookings, itineraries, and reservations

Keep notes on the specifics of a reservation including customer information and special requests

Track and manage schedules and meetings via an integrated calendar

Synchronize with other calendars to view mutual availability and schedules

Manage various distribution channels, build relations with channel partners, and track their performance

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Access previous interactions or concerns to maintain customer relationships

Provide online support for your customers through live chat or help desk functionality

Add customized logos and colors to align with company branding

Pre-designed layouts that can be customized to match preferences and requirements

Track products that are for sale at a reduced price or part of coupon promotions

Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc.

Plan an event's time and location

The ability to reserve times in groups.

Access software remotely via mobile devices

Manage and support multiple locations

Book meetings and appointments through a website or digital platform

Accept, record, and reconcile financial transactions

Track and manage the profit margin between the cost of a product and its selling price.

Design, communicate, and distribute incentives to perform a specific action

Ratings/Reviews

Receive system updates as soon as any changes are made

Timed notification for any upcoming task, deadline, appointment, or activity

View and track pertinent metrics to find patterns and gain insights from data

Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Allows bookings to be made through a third party service

Set up connections to third-party platforms to improve business processes

Seamlessly integrates with 3rd party websites

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We can help you find the software with the features you need.

Features

3.7 (6)

3.7

Based on 6 reviews

## Pricing

Value for money

3.8 (6)

Free Trial

Free Version

Basic

£9.00

Per Feature,Per Month

Value for money

3.8 (6)

3.8

Based on 6 reviews

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## Support, customer service and training options

Customer Service

3.9 (7)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.9 (7)

3.9

Based on 7 reviews

## User reviews

Overall rating

3.3

Based on 7 reviews

Filter by rating

5(4)

4(0)

3(0)

2(0)

1(3)

Mentioned topic

Sorted by most recent

LC

luke c.

c.e.o

Design

### "24 hours notice to go "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

August 19, 2022

been with them from 2018 left in 2020. come back in 2022 . up to 2 weeks again i would have given then a 5 but all as gone wrong. \[SENSITIVE CONTENT\]is AMAZING .great customer services. after overbooking me last week then again this week and next week i got 5 people in one room.(that i do not have) I would lose it with support. Expedia sent me a bill for 101.00 to re-locate guest. i ask what is going on was told it was expedia error. talk to expedia was told it was queenbought error. going around in circle. I ask to leave told no. sent them a bill for the cost incurred, was call yestoday and told would be cut off in 24 hours that 5pm today. 24 hours notice not a lot of notice but they are giving me my money back. be carefull with hidden charges. great business sense 24 hours noice to cut you off.

Pros

customer Support is the best . great one and person.

Cons

change for putting booking it only 13p plus £2.00 it add up

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

September 14, 2022

Hi Luke. Thanks for your feedback. Unfortunately, you decided to depart Q-Book because you were unhappy about the transaction fees incurred using our optional Secure Payment Gateway. Details about this optional service were transparent and relayed to you before signing up verbally and in writing. Separately, the overbooking you refer to is a direct result of a configuration error created within your Expedia account. The issue being that you linked a five-person occupancy against a room type which only supports four. Off the back of this and your unhappiness about optional transaction fees, we understood that you no longer wanted to continue with Q-Book and processed a 100% refund to you, despite using Q-Book for 7 months. After your discussion with Paul, we gave you 24 hours to gather data from Q-Book. We carefully considered your forward bookings and provided a reasonable and fair time frame. From the team, we wish you and Habberly House all the very best in your future endeavours.

AU

Anonymous User

Director

Leisure, Travel & Tourism

### "Insecure"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

May 16, 2022

Pros

None, really. It wasn't a great experience

Cons

No secure link with pitchup. They integrate by asking users to supply their pitchup username and password which is totally insecure.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JB

Joan B.

Proprietor

Hospitality

### "Q Book is a simple to use booking system for our small bed and breakfast business"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 26, 2018

More on line bookings for our bed and breakfast business

Pros

The Queensborough Group have been the web page providers since 2008, for our small bed and breakfast business, Browns of Holbeck, and what an excellent service they provide. The staff are very helpful, deal with any enquiries in a very professional way, and are always friendly too. They have just created in May 2018 a wonderful new web page for us, it displays our business to its best advantage. It makes is easy for us to update and for guests to book on line to stay here.

Cons

I like everything about this software, it is practical, easy to use and makes updating the web page very easy.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 14, 2018

Hi Joan! Thank you for your lovely review. Ten years - wow! Where does the time go? We're so pleased that you love your new website - what an amazing transformation it has been! We cant respond to this review without saying thank you for the very thoughtful card and chocolates you sent to the Q-Book team a few weeks back. Needless to say - they didn't last two minutes, good job we're not watching our figures! We hope you had a wonderful birthday. Hopefully, here's to another ten years :) Happy Q-Booking!

KB

Karen B.

Owner

Hospitality

### "One of the best companies I have dealt with in the 13 years"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 17, 2017

Great value and the channel manager is free, they also offer good support if required.

Pros

Queensborough Group is one of the best companies I have dealt with in the 13 years I'have run a bed and breakfast. Their system is easy to use, visually as well as technically. As a company they are the MOST responsive I have ever experienced. They really do listen to their customers and if a suggestion I make is a viable option they act on it often immediately.The staff are always cheerful, friendly, helpful and knowledgeable. Their prices are reasonable and the channel manager is free to use. I have never had any problems with the system and guests seem to find it easy to use as well.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 13, 2018

Hi Karen! Thanks for your kind review - we super appreciate it! We're so glad to hear our efforts are being recognised and we're bursting with pride! We don't want to blow our own trumpet but, we genuinely do listen to our customer's feedback and suggestions. You have brought some great ideas to the table over the years- which I hope we have been able to deliver. Some of your most recent ones are in the pipeline as we speak! Thank you for all your input, you have really helped us to create a better Q-Book for everybody! If you ever get tired running Bloomfield House - you should come and be part of the Q-Book team ;) Thanks again - Happy Q-Booking!

RE

Richard E.

### "Excellent Service and Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

April 18, 2017

We would just like to tell you how delighted we are with the new website which Queensborough Group have created for us; and with the excellent service and support we have received from you and your colleagues throughout the process. Although our old website was looking very dated, we were aprehensive about making a change thinking that the process would be expensive, time consuming and disruptive to our on-line presence. In fact we need not have worried because Queensborough have made it so easy, quick ( it was up and running in about 36 hours!) and excellent value for money. We selected a standard template, wondering whether it would be able to reflect the individuality of our property and never imagining that the finished article could look so fantastic. Our old website was content managed for us by a local firm. The Queensborough system, which came along with the new website is brilliant. It gives us complete control over our content and is so easy to use. We are really enjoying playing with it and keeping our website updated and refreshed. The fact that everything is linked to Q-book makes it completely synergistic and so simple to use. At first we had lots of questions and requests for tweaks here and there which were answered and dealt with promptly and without any fuss or additional cost. Faultless service from everyone at Queensborough! Thank you Amy and thanks to all your colleagues at Queensborough who have helped us with this and produced such an excellent result.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 13, 2018

Hi Richard. Thank you so much for your comprehensive and warmhearted review. We understand that opting for a new website can sometimes be daunting but, the proof's in the pudding - there is no need to worry! Some of our customers feel that moving away from a local website host is a huge leap of faith so, with this in mind, we try to offer as much reassurance as possible. From your kind words, it seems that we have managed to put your mind at rest and supply you with a website and booking system that you are finding easy to navigate. Even though you state it's very easy to use - if you require any help, assistance or would just like a chat - we're always a phone call away. Thanks again Richard - happy Q-Booking!

BW

Bob W.

### "I love it. I think the new system is fantastic....."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 24, 2017

I love it. I think the new system is fantastic.....and I'm not kidding I have more flexibility with my room designations, pricing and descriptions I can email my guests asking them for feedback upon departure I can manually adjust availability with guest details - even more now I can add a quick reservation I can see where my guests have come from. The whole thing is great!

Pros

Ease of use, great support!

Cons

None

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 13, 2018

Bob! We love, that you love it! Thanks so much for such an uplifting review. It genuinely is so great to hear such wonderful feedback. We've worked extremely hard to get to where we are today and, to provide the very best Q-Book ever! We have tonnes of new ideas which we are ecstatic to implement - watch this space! Anything you may want to suggest to us - is completely valued and welcomed. Thanks again Bob! Happy Q-Booking :)

MH

Margaret H.

Osner

### "Shocking service, indeed no service whatsoever."

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

0.0

0.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

December 5, 2015

Took our money then did not deliver website. Got to first proof stage then could get no response whatsoever out of them. They don't respond to phone calls. We would recommend freetobook where real people speak to you and go out of their way to help and seriously it is a free booking engine 'tho you can grade up if you wish.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

March 15, 2017

We are very sorry to hear that you did not enjoy your Queensborough experience. We feel that your review does not highlight the true events of what happened, nor does it reflect a traditional experience with The Queensborough Group. We have thousands of very satisfied customers! From start to finish, the design-build was problematic. We have a very detailed log of all our correspondence between you and our website designers. For months and months on end, we had tried our utmost to contact you by phone/email/in writing with regard to getting the approval of the drafts we had already completed, as we were keen to complete and deliver the finished product as promised. As the website is bespoke it's imperative that we had your input. I understand you have a very busy b&b to run and it was sometimes difficult to communicate with us, however, how can we be expected to publish a drafted website without your approval? How about you let us finish the design and we can work together again?

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