Queensborough Group

Q-Book

4 / 5 4 reviews


Average Ratings

4 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $1.00
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Queensborough Group
  • www.queensboroughgroup.co.uk/
  • Founded 1997
  • United Kingdom

About Q-Book

Free Online Booking System with channel manager & email marketing tool for Hotels, Bed and Breakfasts and Guest Houses


Spotlight_media_placeholder

Q-Book Features

  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking

Q-Book Reviews Recently Reviewed!

One of the best companies I have dealt with in the 13 years

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Queensborough Group is one of the best companies I have dealt with in the 13 years I'have run a bed and breakfast. Their system is easy to use, visually as well as technically. As a company they are the MOST responsive I have ever experienced. They really do listen to their customers and if a suggestion I make is a viable option they act on it often immediately.The staff are always cheerful, friendly, helpful and knowledgeable. Their prices are reasonable and the channel manager is free to use. I have never had any problems with the system and guests seem to find it easy to use as well.

Overall: Great value and the channel manager is free, they also offer good support if required.

Excellent Service and Support

Apr 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We would just like to tell you how delighted we are with the new website which Queensborough Group have created for us; and with the excellent service and support we have received from you and your colleagues throughout the process. Although our old website was looking very dated, we were aprehensive about making a change thinking that the process would be expensive, time consuming and disruptive to our on-line presence. In fact we need not have worried because Queensborough have made it so easy, quick ( it was up and running in about 36 hours!) and excellent value for money. We selected a standard template, wondering whether it would be able to reflect the individuality of our property and never imagining that the finished article could look so fantastic. Our old website was content managed for us by a local firm. The Queensborough system, which came along with the new website is brilliant. It gives us complete control over our content and is so easy to use. We are really enjoying playing with it and keeping our website updated and refreshed. The fact that everything is linked to Q-book makes it completely synergistic and so simple to use. At first we had lots of questions and requests for tweaks here and there which were answered and dealt with promptly and without any fuss or additional cost. Faultless service from everyone at Queensborough! Thank you Amy and thanks to all your colleagues at Queensborough who have helped us with this and produced such an excellent result.

I love it. I think the new system is fantastic.....

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, great support!

Cons: None

Overall: I love it. I think the new system is fantastic.....and I'm not kidding I have more flexibility with my room designations, pricing and descriptions I can email my guests asking them for feedback upon departure I can manually adjust availability with guest details - even more now I can add a quick reservation I can see where my guests have come from. The whole thing is great!

Shocking service, indeed no service whatsoever.

Dec 04, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Took our money then did not deliver website. Got to first proof stage then could get no response whatsoever out of them. They don't respond to phone calls. We would recommend freetobook where real people speak to you and go out of their way to help and seriously it is a free booking engine 'tho you can grade up if you wish.

Vendor Response

by Queensborough Group on March 15, 2017

We are very sorry to hear that you did not enjoy your Queensborough experience. We feel that your review does not highlight the true events of what happened, nor does it reflect a traditional experience with The Queensborough Group. We have thousands of very satisfied customers! From start to finish, the design-build was problematic. We have a very detailed log of all our correspondence between you and our website designers. For months and months on end, we had tried our utmost to contact you by phone/email/in writing with regard to getting the approval of the drafts we had already completed, as we were keen to complete and deliver the finished product as promised. As the website is bespoke it's imperative that we had your input. I understand you have a very busy b&b to run and it was sometimes difficult to communicate with us, however, how can we be expected to publish a drafted website without your approval? How about you let us finish the design and we can work together again?